FAX TO: FM-035-05 REV.

KILEWS INDUSTRIAL CO., LTD

Service Satisfaction Questionnaire (For Agency)

Thank you for your support to KILEWS in . In order to provide you with better services
and products, we need your valuable feedback by filling this form. We deeply appreciate
your kind cooperation.
Company
Name
Email
1、Quality Very Satisfied Satisfied Neutral Dissatisfied
1-1 Product    
1-2 Operation    
1-3 Accessory    
1-4 User Manual    
1-5 What parts should be improved?
PCB  Motor  Clutch  Power Cord  Appearances  Other
1-6 Overall Satisfaction    
2、Sales Staff Very Satisfied Satisfied Neutral Dissatisfied
2-1 Service Attitude    
2-2 Product Expertise    
2-3 Initiative    
2-4 Efficiency    
2-5 Overall Satisfaction    
3、Lead Time / Shipment Very Satisfied Satisfied Neutral Dissatisfied
3-1 Delivery    
3-2 Average Delivery Days day(s).
3-3 Correct Delivery Quantity    
3-4 Correct Product Packaging    
4、Repair Service Very Satisfied Satisfied Neutral Dissatisfied
4-1 Efficiency    
4-2 Quality    
4-3 Convenience    
4-4 Overall Satisfaction    
5、Customer Service / Technical Support Very Satisfied Satisfied Neutral Dissatisfied
5-1 Service Attitude    
5-2 Solving Problem Expertise    
5-3 Initiative    
5-4 Efficiency    
5-5 Overall Satisfaction    

6、Others / Comments Very Satisfied Satisfied Neutral Dissatisfied

6-1 Evaluation of Kilews Brand    
6-2 Repeat purchase KILEWS product YES NO If No,why? _______
6-3 Why choose KILEWS?
 6-4 What would you recommend us to develop?

6-5 Suggestions or comments to KILEWS?

If you have any opinions to tell us, please feel free to visit our guest book and leave your
message on our website at http://www.kilews.com

Your opinions are important and valuable to us and it will help us to provide you with better
service and experience.
Please kindly return this form before Nov. 30, 2021. Thank you in advance for your
cooperation and understanding.

Kilews Customer Service Department

TEL / +886-2-29971912 #171 FAX / +886-2-29969023 E-mail / service@kilews.com.tw

Date ___________