Chapter 2 Diversity

1. Aziz manages a team of accountants and has been asked to recruit a new employee to his team. He tells a
fellow worker that he wants to recruit a man because he thinks that women are likely to let him down because
they have children. Which of the following laws was passed to prevent Aziz’s discrimination against women?
A. The race relations act. B. The disability discrimination act. C. The sex discrimination act. D. The equal pay
act.
2. Employers are allowed to discriminate on which of the following?
A. Sexual orientation, age and gender. B. Ability, social class and religion.
C. Experience, ability and potential. D. Potential, age and experience.
3. Which of the following is not likely to be a benefit of diversity in the workplace?
A. Improved working relationships due to a sense of inclusion. B. More varied idea generation.
C. Ability to recruit cheaper labour. D. Increased chance of being successful in new
markets.
4. Which of the following activities is least likely to be undertaken by an employer who is trying to provide
diversity
in the workplace?
A. Offering flexible working to attract and retain employees who may have children or elderly parents to care
for.
B. Improving recruitment, training and promotion of under-represented groups.
C. Communicating with all areas of a diverse workforce.
D. Creating teams so that people can work with other people of the same age, sex and religious background.
5. Karina makes a complaint to a male manager about one of her colleagues who has not treated her with
respect.
He has not replied to her e-mails or returned her calls about urgent business because she is a woman. The
male manager has been overheard telling other colleagues that he is not taking the complaint seriously and that
Karina will be sorry that she complained when she receives her year-end bonus. The manager is most likely
displaying which form of discrimination against Karina?
A. Victimisation. B. Indirect. C. Discreet. D. Experiential.
6. Pink Pens Limited operates from an office in NewYork City. The workforce are mixed, but the management
team all come from outside the United States and speak a different language. They regularly promote and
endorse members of their same ethnic group and do not tend to favour others from different ethnic groups.
The management team of Pink Pens is most likely discriminating against the outside workers on which basis?
A. Disability. B. Age. C. Race. D. Gender.
7. Angela and Gareth are top performers in their company. They are very conscientious and able and their
manager
likes working with them. Angela is a recent graduate, yet Gareth has worked for the company for over 30 years.
Both Angela and Gareth are given extra bonuses at the end of the year to reward them for their excellent
performance.The rest of the team is not given bonuses. It is likely that the manager is doing which of the
following?
A. Discriminating against the rest of their team on the grounds of age.
B. Discriminating against the rest of their team on the grounds of race.
C. Discriminating against the rest of their team on the grounds of religious background.
D Not discriminating against the rest of the team.
8. A manager of a small, family owned company says that he prefers to hire within his religious group because
this
means that people have the same holidays and work the same hours. In order to achieve this, he actively turns
down applicants who have names that indicate that they might not share the same religious beliefs as him. It is
most likely that this manager is acting:
A In the best interests of the company. B In his own self-interest, this is the same as being in the company’s
best interests.
C In the best interest of the other employees. D In his own self-interest only.
9. A company has been having problems with motivation of their staff. There is a perception that there are two
groups of workers in the company,which is creating an “us and them” atmosphere. Some workers are able to
take lifts to work in the company cars, others are not. Some are able to take cash from expenses, others are not.
Regularly, some employees are disciplined, yet others’ behaviour is allowed to go unchallenged. Management
are allowed to give certain staff more favourable treatment if:
A. They are men. B. They are from the same ethnic background as the boss.
C. It is based on ability and performance.D. Nobody complains openly about this discrimination,which is based
on age.
10. A company publishes its mission statement,which includes a sentence on achieving diversity in the
workplace.
To achieve their mission, they employ people from all around the world. Some of these people have a good
standard of English,which is necessary for their job; some don’t but are taken on anyway just because they
come from countries that are not yet represented. Is this:
A. A good goal for the company and a strategy that is being well implemented.
B. A bad goal for the company to have and a strategy that is being well implemented.
C. A bad goal for the company and a strategy that is being poorly implemented.
D. A good goal for the company and a strategy that is being poorly implemented.
11. Diversity is the term used to describe the belief that there should be an equal chance for all workers to be
trained, promoted, be selected for jobs & have their employment terminated fairly.
Is this statement True or False?
A. True. B. False.
12. A company must have a system in place that allows employees to report incidents of discrimination and
harassment?
A. True. B. False.
13. The key purpose of a policy of Equal Opportunities is to :-
A. Ensure that no employee or potential employee is treated unfairly due of factors such as race, gender or
colour.
B. Determine what are the present capabilities of the company’s work-force.
C. Implement policies and procedures that will attract,motivate, develop and retain quality employees.
D. None of the above.

Chapter 3 Training and development

1. Which of the following is least likely to be seen in a company that promotes a training philosophy? The
company’s
management:
A. Provides training only if the company exceeds budgeted targets by 20% each year.
B. Regard errors and taking risks as learning opportunities.
C. Are dynamic and flexible and, therefore, able to adapt to a changing environment.
D. Foster an environment of openness and trust where individuals are encouraged to participate, develop ideas
and challenge actions.
2. Which of the following is least likely to be a benefit for a company that invests in training and development?
A. Increased staff motivation due to the provision of learning opportunities, encouragement to participate and
also as a result of an open and trusting working environment in which staff are and feel valued.
B. Improved competence and understanding of staff from the sharing of knowledge and culture of learning from
mistakes which in turn increases quality, efficiency and overall performance.
C. Greater ability to adapt to external change as individuals who like to learn tend to accept change better.
D. Staff will spend less time away from their desks and will be out of the office for fewer days each year.
3. Which one of the following is not a characteristic of a learning organisation?
A. The generation and transfer of knowledge.
B. Willingness to continuously transform itself in response to a changing environment.
C. A scientific approach to problem solving.
D. Support for learning and development by all members.
4. Which of the following is not one of Kolb’s four stages of learning?
A. Experience – in which an individual is involved in a specific experience and then sees the effect of his or her
actions/response.
B. Observation and Reflection – in which the individual considers and analyses the experience and the effects
of the action taken or response made.
C. Active Experimentation – in which the individual tries out what he or she has learned.
D. Repetition – where the individual repeats what he or she has learnt.

5. Which of the following is not one of Kolb’s four learning styles?

A. Diverging. B. Converging. C. Accommodating. D. Visual.
6. Which of the following is not one of Honey and Mumford’s four learning styles?
A. Diverging. B. Theorist. C. Reflector. D. Pragmatist.
7. Louise likes to learn by doing. She is very practical and is able to sort out most problems in her workplace
that involve fixing machines, or working out why a process is not working. She usually does this by taking the
machines apart and experimenting with new things. She is likely to be which kind of learner, according to
Honey and Mumford?
A. Activist. B. Theorist. C. Reflector. D. Pragmatist.
8. Alice likes to plan everything she does before she does it. She takes her time and is usually keen to apply new
ideas and theories to practical situations. She often becomes frustrated and impatient with lengthy discussions
in meetings. Alice is likely to be which kind of learner, according to Honey and Mumford?
A. Activist. B. Theorist. C. Reflector. D. Pragmatist.
9. Which of the following statements is true regarding the definitions shown below?
Definition A. The act of growing an individual’s capabilities and releasing their potential through the
learning experiences of training and education.
Definition B. The imparting of the knowledge, skills, and competencies through learning programmes
and practical instruction which are needed so a person can carry out their present work
properly.

A. Both A and B are definitions of training. B. Both A and B are definitions of

development.
C. A is the definition of training; B is the definition of development.D. A is the definition of development; B is
the definition of training.
10. The gradual process of acquiring knowledge, skills and values through teaching, training and instruction is
best
described as:
A. Education. B. Training. C. Development. D. Delegation.
11. Which of one the following would be least likely to be considered a specific advantage to the organisation
of
having a well trained work force:
A. Greater efficiency. B. Increase in transferable skills. C. More motivated staff. D. Improved quality.
12. Which of the following is the correct order and scope of activities for a company that provides training to
their workforce?
A. Identify needs, identify objectives, plan the training, deliver the training, validate and evaluate the training.
B. Evaluate and validate the training, identify needs, identify objectives, plan the training and deliver the
training.
C. Identify needs, identify objectives, plan the training, validate and evaluate the training and deliver the
training.
D. Identify needs, identify objectives, plan the training, deliver the training the training.
13. Rachel has just been assigned the role of accounts assistant for Ashton Ltd. She likes new challenges and
experiences, and is a good team player who is always willing to work hard to achieve tasks.
According to Kolb’s learning styles,what type of learner is Rachel?
A.Accommodating. B. Assimilating. C. Converging. D. Diverging.
14. HR departments now take a very active role in encouraging and supporting employee learning on a
continual
basis, both on and off the job.
Is this statement True or False?
A. True. B. False.
15. The first step in the process of Training & Development is:
A. Setting Objectives. B. Evaluation. C. Programme Design. D. Identifying Needs.
16. Managers in organisations in order to encourage learning amongst their staff need to:
A. Encourage and support their learning. B. Identify their learning needs.
C. Create an atmosphere at work that encourages learning. D. All of the above.
17. What are the two types of learning that can take place in an organisation?
A. Fixed and Flexible. B. Theoretical and Practical. C. Easy and Complex. D. Formal and Informal

Chapter 4 Personal effectiveness

1. Which of the following is the correct order for transmitting data in the communication process?
A. Transmit, encode, receive, decode. B. Decode, transmit, encode, receive.
C. Encode, transmit, receive, decode. D. Decode, transmit, receive, encode.
2. When choosing the appropriate medium to communicate information,which of the following factors is not
likely to be something that you consider?
A. The time available for preparing the message. B. The need for interaction with the receiver as if interaction
is preferable.
C. The number of receivers to whom the message is directed. D. The precision of the facts contained in the
dataset.
3. A company has a problem in the transmission phase of the communication process. They sent the information
by fax and not all the fax was received and it was hard to read so the receiver did not hear and understand the
message properly. In the context of communications, this problem is called:
A. Noise. B. Disinformation. C. An information vacuum. D. A control weakness.
4. If information is communicated both downward and upward through the organisational chain of command
within the same department, for example from a manager to a subordinate and from a subordinate to a manager,
then this information is said to be:
A. Horizontal information. B. Lateral information. C. Diagonal information. D. Vertical information.
5. Which of the following assertions is true regarding the statements shown below?
Statement A. Informal communication can include gossip and rumours that are present in the
workplace.
Statement B. Informal communication, like gossip, is always damaging and is not helpful to the
organisation.
A. Both statements are true. B. Statement A is true, but statement B is false.
C. Statement B is true, but statement A is false. D. Both statements are false.
6. Donkey Daddies, a company specialising in animal care, runs a number of centre’s where animals are rescued
and are cared for. The CEO of the company often gives messages to the centre managers,who then relay the
messages to those people working under them. What kind of communication pattern is this?
A. Wheel. B. Chain. C. Y. D. Circle.
7. If a company has a communication pattern where information can start anywhere and can be communicated
to anybody and that sometimes results in information overload but does encourage a free flow of information
amongst the organisation, then the company can be said to have which type of communication pattern?
A. Wheel. B. Chain. C. All-channel. D. Circle.
8. Andrey has been struggling with his work as an IT consultant.He sometimes loses focus of the important
tasks within an organisation and concentrates on other activities.His manager suggests that he writes an action
plan which sets out his personal goals and how those goals are to be achieved.Andrey has been asked to write
which kind of plan?
A. An audit plan. B. A business plan. C. A production.plan D.A personal development plan.
9. Which of the following assertions is true regarding the statements shown below?
Statement A. An employee may have too much variety in his or her workload and it can then be difficult and
time consuming to switch from performing one type of task to another. This will act as a barrier to effective
time management.
Statement B. Some organisations have a culture of immediacy where every task is considered to be a priority.
This can mean that an employee is juggling a number of tasks, seemingly of equal importance all at once.This is
not a barrier to effective time management, since able employees will be able to cope with this.
A. Both statements are true. B. Statement A is true, but statement B is false.
C. Statement B is true, but statement A is false. D. Both statements are false.
10. Which of the following is most likely to be the correct contents of a personal development plan?
A. Introduction, employment history, personal statement, address.
B. Personal statement, job description, name of previous employer, remuneration details.
C. Job description, pay scale, name of mentor, name of manager.
D. Career aspirations, personal objectives, training and development programme.
11. Which of the following is not a benefit to the mentor of an employee having a mentor in their workplace?
A. Provides a new perspective and varies existing role.
B. Can be satisfying and motivating to have responsibility for the development of another employee.
C. Provides a new perspective as a mentor sees things through the eyes of a more junior member of staff.
D. Provides a safe way to ask questions because the mentor is not the mentee’s manager.
12. In order to improve his chances of promotion David decided to do a part-time MBA course. He started
studying from home at the weekends, but after three months, realised that his studies needed more time and
attention allocated to them. He realised at the...........stage that a professional qualification is difficult to achieve?
A. Monitoring. B. Implementation. C. Review. D. Formulation.
13. The main purpose of time management is to increase the efficient and effectiveness in how an individual
uses
their time. Is this statement True or False?
A. True. B. False.
14. Which of the following is not a benefit of mentoring?
A. Better succession plan and procedures for the company. B. Immediate feedback for the employee.
C. Increased loyalty from mentees to the company. D. Increased efficiency and productivity from
mentees.
15. Alfred is the CEO of a multi-national company. The CFO of one of the subsidiaries is Sarah, and the
subsidiaries Finance Manager is Richard. Richard informs Sarah that the subsidiary’s profits are falling. Sarah
then passes this information onto Alfred. What pattern of communication has taken place between the three of
them?
A. The Y. B. The Wheel. C. The Chain. D. The Circle.
16. The HR department at Expo Ltd are considering using competence frameworks with the aim of developing
their staff and improving organisational performance.Which of the following would not be included in a
competence framework ?
A. Problem-solving B. Team skills C. People management D. Risk aversion
17. Competency frameworks can be used in all but one area :
A. Identifying training needs B. During the selection process C. Allocating tasks D. Developing appraisal
schemes
18. Which one of the following is not an source of horizontal conflict :
A. Power differences B. Environment C. Differences in goals D. Task interdependance
19. Thomas suggested ways in which individuals can handle conflict,which one of the following was believed
to be
the most effective :
A. Avoidance B. Collaboration C. Competition D. Accomodating