Veronica Flores

Dr. Jacobs

Assessments In organizations

08/09/23

Cummulative Project

In this scenario I am a small business owner with under 500 employees that is eligible for the Baldridge award. I want to communicate the

news to my team and make sure that we properly prepare for the coming assessment. Some of my employees may not have heard of this award

before, so this brochure is created to share the information. The QR code was created for this assignment and will take you to the baldrige award

application and how to apply. An email to my management team:

Hello all,

I have exciting news to share with you! Our small business is eligible for the Baldrige Award for performance excellence. Now what this

means is that we need to prepare ourselves to meet the criteria that will help us win the award. This is a huge honor and should be treated with

importance. Please look over this brochure going over the basic points of the award and share with your teams. I will be in touch with further

steps once the everyone checks off their group.

Thank you for your diligence.

Veronica Flores
Evaluated categories:
● Leadership: how leader’s actions
guide and sustain your organization
● Strategic Planning: how
organization develops strategic
objectives and action plans
● Customer Focus: how your
organization engages its customers
for long-term marketplace success
● Measurement and Analysis: how
your organization selects, gathers,
analyzes, and improves data; how it
manages information technology
What is the Baldrige
Award?
The Quest for Excellence:
The Foundation for the Malcom
Baldrige National Qualtiy Award was
created to foster the success of the
program. The foundation’s main
objective is to raise funds to
permanently endow the award
program. Key concepts to understanding the
Baldrige Assessment
If you plan to apply for the award
you r will need the applications
forms found at:

● Workforce Focus: examines ability

https://www.nist.gov/baldrige/publica
tions/Awards_Application.cfm.
BALDRIGE
to assess workforce capability and
capacity needs and build a ASSESSMENT
workforce conductive to high
performance

● Operations Focus: how your

organization designs, manages, and
improves its work system and work
processes to deliver customer value

● Results: examines performance and

improvement in all key areas
 Organizational
Profile:
A snapshot of the organization, the key
influences on how you operate, and the
key challenges you face.
● Organizational Description
-Organizational Environment
-Organizational Relationships
● Organizational Situation
-Competitive Environment
-Competitiveness Changes
-Comparive Data
Resources:
(1996). 2011-2012 Baldridge Criteria for Performance Excellence Framework. National Institute of Standards and Technology.
Scoring:
Process (ADLI):
● Approach: the methods used to accomplish
the process
● Deployment: extent to which approach is
applied
● Learning: refining approach, and encouraging Eligibility
breakthrough
Requirements:
● Integration: extent to which information
processes work to support organization goals
To be eligible, your organization must:
Results (LeTCI):
● Levels: current performance level -Have existed for one year
-have the operational practices available
● Trends: rate of performance improvements
for examination
● Comparisons: performance relative to
-be able to share information of the 7
criteria categories
appropriate comparisons
● Integration: extent to which results
The goal is to get the max amount of points per
category.