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Contents
1 ORGANIZATIONAL BEHAVIOR . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.1 ORGANIZATIONAL BEHAVIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1. ORGANIZATIONAL BEHAVIOR
NARAYAN CHANGDER
1.1 ORGANIZATIONAL BEHAVIOR
1. According to Herzberg, employees are person being influenced more by the ob-
commonlymost satisfied when offered: server’s own characteristics than by the
A. adequate supervision characteristics of the person being ob-
served is the definition of
B. adequate salary
A. assumed similarity
C. recognition
B. stereotyping
D. job security C. halo effect
E. safe working conditions D. fundamental attribution error
2. Bored, tired and drowsy are the type of E. self-serving bias
emotions for emotions 5. Which is a study of work structure and
A. low activation negative people structure?
B. low activation positive A. planning
C. high activation high B. guidance, induction
D. high activation positive C. control
D. organization
3. What is not included in structural strength
is as follows 6. We engage in because it is impossi-
ble for us to assimilate everything we per-
A. The power of expertise
ceive.
B. Resource power A. selective perception
C. The power of information B. Memorization
D. The power of decision making C. mental desensitization
4. Assumed similarity, or the “like me” ef- D. periodic listening
fect, an observer’s perception of another E. linear clustering
1. C 2. A 3. A 4. A 5. D 6. A
1.1 ORGANIZATIONAL BEHAVIOR 3
7. When employees feel connected to their 12. Groups of people who work interdepen-
work, and feel satisfaction and enthusi- dently toward some purpose is best de-
asm for their work is the definition of scribe about

A. Organizational commitment A. globalization
B. Perceived organizational support B. OB and the bottom line
C. Employee Engagement C. organization
D. Job Satisfication D. workforce
E. Job Involvement 13. What is job satisfaction?

A. Liking your job and the people
8. Cognitive Dissonance refers to
B. Working everyday because there is no
A. Cognitive dissonance refers to a situa- other choice
tion involving conflicting attitudes, beliefs
or behaviors. C. Positive feeling about the job resulting
from its characteristics
B. equilibrium in thoughts, skills and ac-
D. none of above
tion
14. When you have coworkers who are older
9. On average, managers spend most of their and younger than you. This is considered:
time doing which managerial activity?
A. Ethical diversity
A. traditional management
B. Surface level diversity
B. communication
C. Deep level diversity
C. human resource management D. Generational diversity
D. networking
15. What does the word ‘intimates’ mean in
10. A manager uses their position and author- the sentence ‘Smith intimates that whilst
ity to make decisions without seeking in- these conditions are ideal they are not re-
put from team members. Which base of alistic’?
power does this represent? A. Questions
A. Expert Power B. Rejects
B. Reward Power C. Suggests indirectly
C. Legitimate Power D. Disputes
D. Coercive Power 16. The cognitive process people use to make
sense out of the environment by selecting,
11. It is the transmission of message to a large organizing, and interpreting information is
audience via a channel of broad diffusion. called
A. Public communication
B. Online or machine-assisted communi-
cation
C. Mass communication
D. Small group communication
7. C 8. A 9. A 10. C 11. C 12. C 13. C 14. D 15. C 16. D

A. learning 21. A 2010 survey of small business employ-

ees asked how many emails they can han-
B. cognition
dle per day. Only six percent said they
C. attribution could process more than 50 emails a day.
D. perception Most said they cannot keep up, once they
hit more than that. More than 50 emails
17. The organizational requirements according per day resulted in
to S. Robbins are? A. Mental filtering
NARAYAN CHANGDER
A. Has a chairman B. Information overload
B. Unique C. Selective perception
C. Have a common goal D. none of above
D. Aesthetic 22. How many Type Indicators were identified
by Myers-Briggs
18. What percentage of employees at the
Spanish company Telefonicas accepted the A. 3
offer of a 4-day week with 20% less B. 5
salary?
C. 7
A. 1%
D. 4
B. 11%
23. Which style of leadership tries to share
C. 21% some of the leadership functions with the
D. 31% members?
E. 41% A. democratic
B. autocratic
19. A source of power that focuses on the
strengths that each individual has because C. let it happen
they are unique is called? D. none of above
A. Inter-generational power 24. What is responsibility for outcomes?
B. Inter-departmental power A. captures the degree to which employ-
C. Inter-individu power ees feel that they’re key drivers to their
work
D. Inter-personal power
B. reflects the degree to which work
20. What is Organizational Behavior? tasks are viewed as something that
counts
A. The philosophy of behavior, attitudes,
and performance in class. C. reflects the extent to which employees
know how well they’re doing
B. The study of human behavior, atti-
tudes, and performance in society. D. none of above
C. The study of human behavior, atti- 25. Rational Decision Making human minds
tudes, and performance in organizations. have limitations to solve complex prob-
D. The study of human and animal body in lems
universe. A. Rational Decision Making
17. C 18. A 19. D 20. C 21. B 22. D 23. A 24. A 25. B

B. Bounded Rationality 30. Monitoring activities to ensure they are

being accomplished as planned and correct-
C. Intuition
ing any significant deviations.

D. none of above
A. Monitor Role
26. How can organizations minimize the im- B. Controlling
pact of cognitive biases on decision mak- C. Liaison
ing?
D. Planning
A. By relying solely on the intuition of the
most senior leaders 31. Which of the following are reasons to mea-
sure the performance of your team?
B. By ignoring the potential impact of bi-
A. All of the answers are correct
ases and making decisions based on gut
feelings B. To determine when a team will reach
a goal
C. By only considering the opinions of a
homogenous group of decision-makers C. To assess project progress
D. By implementing decision-making pro- D. To see how team members are work-

cesses that include diverse perspectives ing
and by using data-driven approaches. 32. Which theorist disagrees with the idea
that “Goals are set by those in power.”
27. The ability to handle other people’s emo-
tions is the definition of A. Osborne
B. Pfeffer
A. Self-awareness
C. Thomson
B. Self management
D. Baldridge
C. Self-motivation
33. is a measure of how organizations are
D. Empathy
becoming more heterogeneous in terms of
E. Social skills gender, race, and ethnicity.
A. Globalization
28. is useful for purposes such as selecting
people for jobs and assignments, communi- B. Workforce diversity
cating and motivating others. C. Affirmative action
A. Self-actualiztion D. Organizational culture
B. Self-insight 34. time on a particular job
C. Self-concept A. tenure
D. Self-knowledge B. seniority
E. Self-esteem 35. An individual with reactive thinking about
approaching troubles and bottlenecks can
29. In order to meet their goals, may organi- work without pressures and plan ahead in
zations is focusing on service economy dealing with difficult situations.
A. False A. True
B. True B. False
26. D 27. E 28. B 29. A 30. B 31. A 32. D 33. B 34. B 35. B 36. A
36. What is the belief that a person will re- 41. The leader articulates a compelling vision
ceive a reward if the performance expec- of the future. What type of transforma-
tation is met in Vroom’s Expectancy The- tional leadership is this?
ory?
A. Intellectual
A. Instrumentality
B. Individualized Consideration
B. Motivation
C. Idealized
C. Valence
D. Inspirational Motivation
NARAYAN CHANGDER
D. Expectancy
42. An employee’s general attitude towards
37. Diverse teams take time to perform effec- his work is the definition of
tively and source of conflict lead to less in-
A. Job Satisfication
formation sharing is referring true about
emerging employment relationship. B. Job Involvement
A. True C. Job Description
B. False D. Job Specification
E. Job Vacation
38. Two people see the same thing at the same
time yet interpret it differently. Where do 43. Which behavior is really an attitude?
the factors that operate to shape their dis-
similar perceptions reside?
A. the perceivers
B. the target
C. the timing
D. the context
E. the situation A. Turnover
B. Absenteeism
39. The reasons for learning culture of one or-
ganizations is to make sure we join a com- C. Job satisfaction
pany that have same belief and values D. Employee productivity
with us.
A. True 44. What are citizens?
B. False A. possess high commitment and perfor-

mance, held up as role models
40. Diversity within the workforce can be re- B. possess high commitment and lower
lated to employee task performance, perform many volun-
A. Education tary activities
B. All answer choices are correct C. possess low levels of organizational
commitment, high levels of task perfor-
C. Nationality mance, motivated to achieve work goals
D. Gender for themselves
E. Age D. none of above
37. B 38. A 39. A 40. B 41. D 42. A 43. C 44. B 45. C

45. workplace diversity 50. What do CFOs see as being the top reason
A. differences in gender, race, ethnicity, why some employees fail to advance?

age, or disability A. lack of financial skills
B. differences in values, personality, and B. lack of public speaking skills
work preferences C. lack of interpersonal skills
C. any characteristic that makes people D. lack of organizational skills
different from one another
51. The extent to which a person is kind, co-
D. none of above operative and trusting is the definition of
46. Collaboration and teamwork are essential
behaviors in nursing organizations. A. Extraversion
A. True B. Agreeableness
B. False C. Conscientiousness
D. Emotional stability
47. What is the significance of understanding
E. Openness to experience
organizational behavior in nursing?
A. It ensures nurses receive promotions 52. Who is called manager?
B. It increases hospital revenue A. an individual that purchases another
company’s goods or services.
C. It reduces healthcare costs
B. someone that puts money into an en-
D. It improves patient safety and quality tity such as a business for a financial re-
of care turn.
48. This theory emphasized on the human C. someone who accomplishes goals
needs of people and worker demands for through other people
their work standard D. a person that provides something
A. Theory W needed such as a product or service
B. Theory X 53. What is the key idea behind Burrhus Fred-

eric Skinner’s behaviorist theory?
C. Theory Y
A. People are motivated by conscious rea-
D. Theory Z
soning.
49. Ted decided to discontinue a product line a B. Behaviors that are reinforced tend to
year ago; since then, it is clear this was the continue.
wrong decision. Nevertheless, Ted insists
that he will be proven correct in time and 54. The extent to which a person has broad
he has no plans to change his mind. This is thoughts of interest and imagination, as
an example of well as an interest in novelty, and has sen-
sitive artistic and intellectual feelings is
A. delusional behaviour. the definition of
B. escalation of commitment. A. Extraversion
C. randomness error. B. Agreeableness
D. hindsight bias. C. Conscientiousness
46. A 47. D 48. A 49. B 50. C 51. B 52. C 53. B 54. E

D. Emotional stability 59. The group of people who work in remote

E. Openness to experience control through telecommuting is best de-
scribe about
55. How are power and dependency related to A. workforce
one another?
B. virtual team
A. The relationship between dependency
and power is centered on scarcity, impor- C. organization
tance, and substitutability D. organizational behavior
NARAYAN CHANGDER
B. They are interrelated 60. Person earns the respect and cooperation
C. They work with and against each other of employees to accomplish the organiza-
tion’s work.
D. The amount or presence of these as-
pects directly impacts just how dependent A. Dictator
a person will be on the individual that has B. Dog trainer
the resource
C. Weirdo
E. All are correct
D. Leader
56. In , focuses on mutual interests of all 61. What is instrumentality?
the parties and thus, comes up with con-
structive solutions that will be beneficial A. belief that successful performance will
for all. result in some outcomes
A. bargaining negotiation B. Belief that exerting a high level of ef-
fort will result in the successful perfor-
B. distributive negotiation mance of some task
C. integrative negotiation C. Belief that a person has the capabili-
D. compromising negotiation ties needed to execute the behaviors re-
quired for task success
57. Stage of group development where mem-
bers get to know each other and reach com- D. none of above
mon goals. 62. What is organizational behavior the study
A. Norming of?
B. Performing A. Human behavior, causes and conse-
quences
C. Storming
B. The impact individuals, groups and
D. Forming
structure have on behavior in the organi-
58. How can managers improve their decision zation
making process by understanding percep- C. Behavior in a work place
tion?
D. none of above
A. By avoiding any discussions or feed-
back 63. Effective communication involves:
B. By only relying on their own intuition A. speaking
C. By considering different perspectives B. listening
and identifying biases C. facial expressions
D. By ignoring the opinions of others D. all the above
55. E 56. C 57. D 58. C 59. B 60. D 61. A 62. B 63. D

64. According to Maslow, the psychological B. various withdrawal behaviors nega-

need that arises after all other needs have tively correlate with one another
been met is the need for

C. various withdrawal behaviors are pos-
itively correlated
D. none of above
68. whether you like your job.
A. Job Satisfaction
B. Job Involvement
C. Employee Engagement
D. none of above
69. What is the focus of the Contingency An-
A. personal control, chor in organizational behavior?
B. food, water, and shelter. A. Multiple levels of analysis anchor
C. self actualization. B. Multidisciplinary anchor
D. safety. C. Systematic research anchor

D. Diagnose the situation and select best
65. Which statements explaining learning? strategy under those conditions
A. Learning involves change. 70. A process by which individuals organize
B. Learning is relatively permanent. and interpret their sensory impressions in
order to give meaning to their environ-
C. Learning is acquired through experi-
ment.
ence.
A. perception
D. All of the above.
B. personality
66. Intensity refers to the fact that motivation C. psychology
is goal-directed, not random.
D. physics
A. True
71. All of the following are personality traits
B. False except.‘
Explanation:Direction refers to the path
A. Extroverted
along which people engage their effort.
People have choices about where they put B. Fitness
their effort; they have a sense of what C. Shy
they are trying to achieve and at what
D. Introverted
level of quality, quantity, and so forth. In
other words, direction refers to the fact 72. Doctors smoke but tell others not to smoke
that motivation is goal-directed, not ran- is an example of
dom. A. Changing attitude of self
67. What is independent forms model? B. Changing attitude of others
A. various withdrawal behaviors are un- C. Consistency
correlated with one another D. None of the Avove
64. C 65. D 66. B 67. A 68. A 69. D 70. A 71. B 72. A

73. What are the steps involved in the negoti- B. stereotyping

ation process for conflict resolution?
C. halo effect
A. Preparation, Discussion, Proposal,
Bargaining, Agreement, Termination D. fundamental attribution error
B. Preparation, Discussion, Proposal, E. self-serving bias
Bargaining, Agreement, Implementation,
Evaluation 79. According to Maslow’s hierarchy of needs,
what are the five levels of needs?
NARAYAN CHANGDER
C. Preparation, Discussion, Proposal,
Bargaining, Implementation A. Physiological needs, Safety needs,
D. Preparation, Discussion, Proposal, Love and belongingness needs, Esteem
Bargaining, Agreement, Implementation needs, Self-actualization needs
74. What is the power a person has because B. Survival needs, Security needs, Social
of his position in an organization? needs, Self-esteem needs, Self-fulfillment
needs
A. Interpersonal
B. Power C. Physical needs, Security needs, Be-
longingness needs, Self-esteem needs,
C. Authority
Self-fulfillment needs
D. Politics
D. Basic needs, Safety needs, Social
75. Real self vs. ideal self needs, Esteem needs, Self-fulfillment
A. Albert Bandura needs
B. Alfred Adler
80. Sensation
C. Julian Rotter
A. opening in the iris that regulates the
D. Carl Rogers amount of light entering the eye
76. Attitude strength refers to: B. the tendency to perceive certain ob-
A. The strength with which an attitude is jects the same way despite changing con-
held is often a good predictor of behavior ditions
B. How long an attitude works C. what occurs when a stimulus activates
a receptor
77. In Herzberg’s model, what types of fac-
tors are related to dissatisfaction? D. contains light-sensitive receptor cells
A. Hygiene factors
81. a national culture attribute that describes
B. Motivational factors
a tight social framework in which people
C. Intrinsic factors expect others in groups of which they are
D. Extrinsic factors a part to look after them and protect them.
78. The tendency of individuals to attribute A. Power distance

their own success to internal factors while B. Individualism
blaming failures on external factors is the
definition of C. Collectivism
A. assumed similarity D. none of above
73. D 74. C 75. D 76. A 77. A 78. E 79. A 80. C 81. C 82. B
82. Which of these stages is used to wrap up 87. How do informal and formal leadership
activities of the group and provide a sense roles differ?
of closure to its members?

A. Motivating employees is more impor-
A. storming tant in formal leadership roles
B. adjourning B. Authoritative in uence is more impor-
C. performing tant in informal leadership roles
C. Personality traits are more important
D. forming
in informal leadership roles
E. norming
D. Charismatic appeal is far more impor-
83. What is the process of establishing and dis- tant in formal leadership roles
tributing power in society which, among
88. Employees’ general belief that the organi-
other things, takes the form of a decision-
zation values their contributions and cares
making process?
about their well-being is the definition of
A. Politic
B. Rule evasion A. Organizational commitment
C. Inter-personal Power B. Perceived organizational support
D. Inter-departmental Power C. Employee Engagement
84. Effectiveness of communication does not D. Job Satisfication

guarantee efficiency or vice versa. E. Job Involvement
A. True 89. the ability to manage and control one’s
B. False emotions effectively. It involves recogniz-
ing, understanding, and modulating emo-
85. Which theory represents assumptions con- tional responses in various situations.
sistent with current research knowledge?
A. Emotion Regulation
A. Theory X
B. Self Emotional Appraisal
B. Theory Y
C. Other Emational Appraisal
C. Theory Z
D. none of above
D. Theory A
90. A company has restructured around teams
86. People who assume that their own ac- but performance has not met expecta-
tions and decisions directly affect the con- tions.What should be the main evaluation
sequences they experience are said to be criterion in an appropriate performance
in locus of control, whereas people evaluation for supporting and improving
who assume that their lives are more con- the performance of teams?Choose 1 an-
trolled by powerful others, luck, or fate swer
are in locus of control.
A. Team activities
A. Internal; External B. Team cooperativeness
B. External; Internal C. Team members’ attitudes
C. Extrovert; Introvert D. Team results being tied to important
D. Introvert; Extrovert goals
83. A 84. A 85. B 86. A 87. C 88. B 89. A 90. D 91. B

91. Guided by own attitudes and beliefs; not D. Neuroticism, openness to experience,
concerned with what others think. and fortitude.
A. High self-monitors
97. what serve as the inputs of the perceptual
B. Internal Locus of Control process.
C. Low self-monitors A. stimuli
D. External Locus of Control B. Target
92. Leaders who do not listen to others and
NARAYAN CHANGDER
C. perceived
make all the decisions themselves.
D. motion
A. democratic
B. autocratic 98. What is the Kelly‘s Attribution Theory?
C. open A. creating collaborative relationship
D. situational B. people tend to observe other people
and letter tend to give reason and assume
93. Equity theory recognizes that individuals the cause of the behavior.
are concerned with
C. situation where changes result in
A. employers sharing profits
farourable or unfarourable outcomes for
B. comparing their rewards to those of the organization.
others
D. a complex set of human relationship in-
C. making enough money to live on teracting in many ways.
D. justice for all people who work
99. Contributing disciplines to the organiza-
94. The perceptual process is tional behaviour field is/are
A. Conscious A. Political science
B. Subconscious B. Anthropology
C. Unconscious
C. Psychology
D. None of the above
D. All the above
95. ability to understand, communicate, sup-
port other people, etc. 100. But soon, and skills come to the
fore in distinguishing the managers whose
A. Technical Skill careers really take off.
B. Conceptual Skill
C. Human Skill
D. none of above
96. Which of the following are Big Five traits?
A. Neuroticism and intelligence. A. leadership
B. Openness to experience and intelli-
B. technical
gence.
C. communication
C. Neuroticism and openness to experi-
ence. D. quantitative
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101. In line at the salad bar, Amy was so hun- B. Logic, big picture, symbols, sponta-
gry that she shoved a handful of croutons neous
in her mouth as she waited for the line to

C. Logical, language, analytical, detail
move. This is an example of what?
D. Creative, auditory memory, no sense
A. Freud of time
B. Id
105. What’s the definition of self-esteem?
C. Superego
A. basic outlook on life
D. Ego
B. confidently present yourself and your
102. explains how we judge people differ- abilities to those around you
ently, depending on the cause we attribute C. a recognition and regard for yourself
to a given behavior. and your abilities
A. Attribution Theory D. none of the above
B. The Perceiver 106. It is process
C. The Target A. SUBJECTIVE
D. The Situation B. OBJECTIVE
103. The Family and Medical Leave Act C. LIMITED

D. AVERAGE
A. prohibits an employer’s health plan
from using incentives to encourage em- 107. Which of the following is NOT the charac-
ployees to leave the hospital after child- teristics of leadership?
birth after less than the legislatively-
determined minimum stay A. Focuses on goal achievement
B. Requires goal compatibility with fol-
B. provides guidelines regarding what
lowers
rates of return employers should use in
computing their pension plan values C. Focuses influence downward
C. sets minimum requirements for pro- D. Requires follower dependency
tecting individuals’ health-care data ac-
108. component relates to a person’s actions
cessibility and confidentiality
or behavioral intentions regarding the ob-
D. ensures that an employer must grant ject of their attitude. It represents the like-
an employee up to 12 weeks of leave in lihood that an individual will engage in spe-
a 12-month period for the birth or care cific behaviors related to their attitude.
of a newborn child, placement of a child
A. Cognitive
for adoption, to care for a spouse, child,
or parent with a serious health condition, B. Affective
or to care for the employee’s own serious C. Behavioral
health condition
D. none of above
104. Which are the following represent the 109. German, Christina and Angelo are respon-
left side of brain? sible for opening a new restaurant loca-
A. Creative, language, intuitive, illustra- tion, and they wants to create a strong
tions organizational culture. According to you,

what key components should they focus on C. desire to remain a member because
to build this culture? you need to
A. Values, beliefs, behaviors, and sym- D. desire to remain a member because
bols you feel obligated
B. Employee benefits, compensation, and 114. What is motivation?
incentives
A. The ability to work in a team
C. Rules, regulations, policies, and proce-
B. The process of setting and achieving
NARAYAN CHANGDER
dures
goals
D. Physical environment, technology, and
C. The force that drives us to action
infrastructure
D. The result of a decision-making pro-
110. What is a person’s ability to interact ef- cess
fectively with other people and colleagues,
such as being a good listener, expressing 115. The absence of feedback during the com-
opinions clearly and working in a team munication process can constitute “noise”
called? A. True
A. Interpersonal power B. False
B. Structural power 116. Perception ca be defined as-
C. Situational power A. how we perceive different things
D. Descriptive power B. how we interpret the information from
the external world
111. French and Raven was established in
which year? C. how we sense things from the external
world
A. 1959
D. none of above
B. 1969
117. The extent to which an employee can
C. 1979
identify with his work, and actively partic-
D. 1989 ipates in his work, and considers his work
performance to be very important to the
112. What is hindrance stressor? employee’s self-esteem is the definition of
A. Stressful demands that people tend to
perceive as delaying their progress to- A. Job Satisfication
ward personal accomplishment
B. Job Involvement
B. Stressful demands that people tend
C. Job Description
to perceive as opportunities for learning,
growth, and achievement D. Job Specification
E. Job Vacation
113. What is an organizational commitment?
A. desire to remain a member because 118. People who work directly on a particular
you want to job or task.
B. the desire on the part of an employee A. Operatives

to remain a member of the organization B. Managers

119. Type of conditioning in which an individ- 123. Classical organizational theory focused
ual responds to some stimulus that would on [C1]
not ordinarily produce such a response is

A. establishing the means of controlling
known as worker activities
A. Classical conditioning B. effectively organizing the work of indi-
B. Operant conditioning viduals
C. Social learning theory C. the efficient structuring of organiza-
D. Shaping behaviour tions
D. the effective allocation of monetary in-
120. The willingness of one party in a conflict
centives
to place the opponent’s interests above his
or her own. 124. Which is not a source of emotion & mood
A. Collaborating is?
B. Compromising A. Personality
C. Avoiding B. Time
D. Accommodating C. Age
D. Diversity
121. Which one is the five stages of conflict
process? 125. Belief, values, morality are examples of
A. Potential incompatibility, cognition and which personality development factors?
personalization, intentions, behavior, out- A. social factors
comes
B. heredity factors
B. Potential incompatibility, intentions,
cognition and personalization, behavior, C. brain
outcomes D. cultural and religious
C. Potential incompatibility, cognition 126. Which of the following is not one of the
and personalization, behavior, intentions, things managers do?
outcomes
A. Organize tasks
D. Potential incompatibility, cognition and
personalization, outcomes, intentions, be- B. Motive and communicate
havior C. Take risks
122. In the midst of change, people often be- D. Develop people
come rigid and reactive rather than open
127. What is an advantage of a strong organi-
and responsive.
zational culture?Choose 1 answer
A. Employee behavior is rarely affected.
B. There is a lack of behavioral consis-
tency.
C. The company has low employee
turnover.
A. True D. Organizational purpose results in lim-
B. False ited cohesiveness.

128. Of the choices below, which is not an el- 134. What demands on employers do all four
ement of strength situational theory? generations agree on?
A. Consistency A. More comfortable office chairs
B. Consequences B. more flexibility
C. Cohesion C. Introduction of the four-day week
D. Clarity D. In-house canteen
NARAYAN CHANGDER
129. According to Herzberg’s Two-Factor The- 135. Which is the good result of strong cul-
ory, what types of factors are related to ture?
satisfaction? A. Higher employee turnover
A. Extrinsic factors B. Lower employee satisfaction
B. Motivational factors C. Lower absenteeism
C. Hygiene factors D. Higher job dissatisfaction
D. Intrinsic factors 136. Musa, the financial manager of a firm,

executes his tasks with commitment. He
130. What is Psychological withdrawal? takes his responsibilities seriously. Which
A. actions that provide a physical escape of the following characteristics of leaders
from the work environment does Musa possess?
B. actions that provide a mental escape A. Adaptability

from the work environment B. Empathy
C. Conscientiousness
131. A common definition of Organisational
Behaviour is that it is the study of: D. Openness
A. group behavior 137. Sending an email to your coworker is an
B. pattern of organizational structure example of:
C. individual behavior A. Boundary management
D. all ob the above B. Communication

C. Self-directed teams
132. THE GRAPEVINE SPREADS VERY FAST
D. Work life integration
A. TRUE
138. TICK THE EXTERNAL FACTORS IN PER-
B. FALSE CEPTUAL SELECTIVITY
133. Motivating staff by giving them addi- A. Contrast
tional responsibility is known as B. Repetition
A. Delegation C. Motivation
B. Delayering D. Status
C. Job Enrichment
139. What are the advantages of democratic
D. Job Rotation leadership?

A. Employees are highly motivated and 144. He was an engineer by background and
accepting of change used scientific analysis and experiments to
increase worker output.

B. Employees are lazy and scared of
change A. Elton Mayo
C. Decisions are made quickly and effi- B. Robert Owen
ciently
C. Frederick Taylor
D. none of above
D. Henri Fayol
140. ....is the extent to which cultures, soci- 145. Companies with as good places to
eties, and economies are interconnected work have been found to generate supe-
and integrated. rior financial
A. Globalization
B. Organizational behavior
C. Sustainability
D. Corporate social responsibility
A. reputations
141. The cultures and environment that able B. good managers
to make people act differently in a given
situation refers to C. capital
A. Sociology D. performance
B. Anthropology 146. The study of people think, feel and do in

C. Psychology an organization is the definition for
D. none of above A. organization perception

B. organizational behaviour
142. What is organizational behavior?
C. organization culture
A. The study of how people think, feel,
and do in and around organizations D. organization attitude
B. The study of weather patterns in orga- 147. Which dimension of the Big Five model is
nizations a measure of reliability?
C. The study of chemical reactions in or- A. extroversion
ganizations
B. agreeableness
D. The study of animal behavior in organi-
C. conscientiousness
zations
D. emotional stability
143. Perceptual process contains EXCEPT:
148. Prejudice refers to
A. Selection
A. negative attitude toward members of
B. Interpretation
a group
C. Categorization
B. simplified assumption about a group
D. Organization based on prior assumptions.

149. A common perception held by the orga- 154. What is the main idea behind Theory X
nization’s members; a system of shared according to McGregor?
meaning is
A. Empowering employees
A. organization outcome
B. The capacity for creativity in solv-
B. organization culture
ing organizational problems is distributed
C. organization subculture widely in the population
D. organization changes C. Integration of individual and organiza-
NARAYAN CHANGDER
150. a national culture attribute that describes tional goals
the extent to which the culture favors tra- D. Direction and control through a cen-
ditional masculine work roles of achieve- tralized system of organization
ment, power, and control. societal val-
ues are characterized by assertiveness and
155. Stakeholders of an organization are
materialism.
shareholders, customers, suppliers, gov-
A. Masculinity ernments, and any other groups that af-
B. Feminity fect or are affected by the company’s ob-
jectives and actions.
C. Uncertanty Avoidance
D. none of above A. True
B. False
151. Stress has symptoms.
Explanation:Stakeholders include individu-
A. only psychological als, organizations, and other entities that
B. only psychological and behavioral affect, or are affected by, the organiza-
tion’s objectives and actions.
C. psychological, behavioral, and physi-
cal
156. Which type of leadership style involves
D. only physical managers and employees working to-
152. Bottom line conclusions individuals have gether in unison to make decisions?
about their capabilities, competence, and A. Democratic
worth as a person.
B. Let it happen
A. Core Self-Evaluation
B. Self-Monitoring C. Autocratic
C. Proactive Personality D. none of above

D. none of above
157. This kind of group composed of the indi-
153. What is psychological empowerment? viduals who report directly to a given man-
A. specific, measurable, achieve, result ager.
base, time sensitive A. Task group
B. meaningfulness, self-determination,
B. Interest group
competence, impact
C. achieve, respect, freedom C. Command group
D. none of above D. Friendship group

158. The company “XY” is not particularly B. stereotyping

large and, in addition to the business per- C. halo effect
formance, consists of 7 other employees

D. fundamental attribution error
A. Mechanistic organization
E. self-serving bias
B. Small business
C. Organic organization 164. How you communicate is one aspect of
the communication equation. The other as-
D. Virtual Organization pect is tailoring your message to your au-
dience. Getting this aspect right requires
159. It is your “gut feeling” explanation of be-
an understanding of:
havior
A. Timing, delivery and humor
A. Delusions
B. Topic, tone and channel
B. Invitation
C. Sender, message and audience
C. Intuition
D. none of above
D. Instinct
165. A theory that identifies six personal-
160. Hiding feelings inside as a response to
ity types and proposes that the fit be-
the rules mentioned?
tween personality type and occupational
A. Deep acting environment determines satisfaction and
B. Formal acting turnover.
C. Surface acting A. Person Job Fit
D. Informal acting B. Person Organization Fit
C. Other Dimensions of Fit
161. An individual’s ability to adapt his behav-
ior to external and situational factors is D. none of above
called
166. A good way to handle a mistake is to:
A. Core Self-Evaluations A. hide it
B. Self-Monitoring B. learn from it
C. Emotional Stability C. never forget it
D. Agreeableness D. deny it
162. Organisational citizenship is a discre- 167. Carl Rogers
tionary behaviour that is not part of an em-
ployee’s formal job requirements but that A. behavior theory
nevertheless promotes the effective func- B. social cognitive theory
tioning of the organisation.
C. humanistic theory
A. TRUE D. psychoanalytic theory
B. FALSE
168. A personality trait that measures the abil-
163. The assumption that others are like one- ity to adapt behavior to external situa-
self is an assumption of tional factors is the definition of
A. assumed similarity A. Locus of Control

B. Machiavellianism B. Individuals develop ideas or outcomes

C. Self-Esteem that are novel and useful
D. Self-Monitoring C. Well-know responses to demands that

occur in a normal, predictable way
E. Risk-Taking
D. none of above
169. The average office employee received
121 email messages per day in 2015. 173. To study Personality, Motivation, learn-
If each takes 5 minutes, each employee ing, perception, we heavily rely on the
NARAYAN CHANGDER
would need a 10 hour day just to deal field of
with email. Now imagine a top execu- A. Sociology
tive’s situation. Each employee may have B. Psychology
something important to say, especially in
small companies. How does he or she man- C. Physiology
age? Most use the chain of command and D. Anthropology
only address messages from their direct re-
E. None of the above
ports and peers, usually less than 10 peo-
ple. Chain of command communication is 174. Who founded the scientific approach, also
called: known as the disciple of the scientific man-
A. horizontal communication agement movement, in the Human Rela-
tions Approach?
B. upward communication
A. Sigmund Freud
C. diagonal communication
B. Frederick W. Taylor
D. none of above
175. In order to meet their goals, many orga-
170. All of the following topics are typically nizations is focusing on teamwork.
addressed during employee orientation EX-
CEPT A. True
A. wage curves B. False
B. employee benefits 176. How is Organizational Behavior defined
C. work behavior expectations in the given paragraphs?
D. personnel policies A. The study of plant behavior
B. The study of how people act within or-
171. It is the capability to get things com- ganizations
pleted in the manner one wants them to
be done. 177. what is needed to form organizational be-
A. Power of human resources havior
B. Globalization A. maintain motivation, maintain finan-
cial
C. Multiculturalism
B. promote job satisfaction, promote job
D. Rapidity of Change vacancy
172. What is Creative Task Performance? C. apply good leadership, training
A. Involves employee responses to task D. build a good team dynamics, maintain
demands that are novel and unpredictable financial

178. Factors influencing perception are 182. The managerial grid identified five spe-
cific leadership styles. The leader
believes that thoughtful attention to the

needs of people for a satisfying relation-
ship leads to a comfortable, friendly orga-
nization atmosphere and work tempo.
A. 1, 1
B. 1, 9
A. brain, physical factors and heredity
C. 9, 1
factors
B. cultural and religious factors D. 9, 9
C. locus of control and machiavellianism
183. One implication of the Hawthorne studies
D. perceive, target of object and situation
is thatworkers can be motivated by receiv-
179. Three levels to analyze an organizational ing:
behaviour are
A. attention
A. Individual, team & social relationship
B. Interpersonal behaviour, Individual B. money
and company C. stock
C. Individual, group & organization
D. bonuses
D. None of the above
E. profit sharing
180. Which attributes are included in the
seven primary characteristics that define
an organization’s culture?Choose 1 an- 184. Frederick Winslow recommended that in-
swer creasing employee wages would [C2]
A. Aggressiveness, competitive focus, in- A. improve the relationship between man-
novation agers and employees
B. Political attitude, attention to detail,
B. raise employee motivation and make
team orientation
them more productive
C. Team orientation, political orientation,
people orientation C. encourage employees to work fewer
hours for the same weekly wage
D. Attention to detail, innovation and risk
taking, people orientation D. make production costs too expensive
and products less competitive
181. An employee’s motivated to stay in an or-
ganization only because leaving would be
costly is referring to 185. Theory X workers are described as
lazy, uninvolved, and motivated solely by
A. trust
money.
B. loyalty
C. affective commitment A. True
D. continuance commitment B. False

186. Which statements would a Machiavellian- C. Mayo

ism agrees?
D. none of above
A. Robinhood stealing from the rich to
give to the poor is the best way to help 191. To reduce stress managers need to make
these poor people. sure that employees
B. The best way to handle people is to tell A. have jobs that match their abilities
them what they want to hear.
B. maximize their productivity
NARAYAN CHANGDER
C. It is important to flatter important peo-
ple. C. don’t work too few hours
D. It is not right to use manipulation to D. don’t work too many hours

get your own way.
192. type of personality manipulate peo-
187. Organizational behavior(OB) investi- ple for solving his/her interest
gates the impact that have on behavior A. Locus of Control
within an organization, and it applies that
knowledge to make organizations work B. Machiavellianism
more effectively. C. Self esteem
A. Individuals D. Risk taking
B. Groups
193. An accountant is able to calculate taxes
C. Structure
quickly & accurately, including abilities?
D. All of the aboves
A. Personal Ability
188. A bank manager who passes out bonuses B. Interpersonal Ability
at the end of the year is exercising this.
C. Physical Ability
A. expert power
D. Intellectual Ability
B. reward power
C. legitimate power 194. Which of the following approaches to
D. coercive power quality improvement would emphasize
statistical modeling techniques?
189. Undesirable consequence that results in
the suppression of the behavior that
brought it about
A. Rewards
B. Extinction
C. Punishment
D. Compensation
A. Six Sigma
190. Whose theory was “Two factor Theory”
satisfaction and dissatisfaction B. TQM
A. Herzberg C. Taguchi’s method
B. Taylor D. the Sharuin system

195. The study of people’s actions in their C. Interpretation

work is the definition of D. none of above

A. Learning
200. What is the field of study that investi-
B. Operant conditioning gates the influence of individuals, groups,
C. Social Learning and structures on behavior in organiza-
tions called?
D. Shaping behavior
A. Anthropology
E. Organizational behavior
B. Psikilog
196. Which of the following is not part of the
C. Sociology
four principles of Scientific Management?
D. Organizational Behavior
A. Selection of each worker using scien-
tific principles of personnel selection 201. Companies known as good places to
B. Careful study of the jobs to develop work-such as , Adobe Systems, Cisco,
standard work practices Whole Foods, have a big
C. Plans and task assignments by man-
agers which workers should carry out.
D. Leadership practices and work-group
pressures profoundly influence employee
satisfaction and performance.
A. Starbucks
197. It is an approach to management which B. disadvantage
is based on the belief that there is an im-
portant link among managerial practices, C. Google
morale and productivity D. advantage
A. Scientific Management 202. This theory focuses on humanistic philos-
B. Administrative Management ophy, teamwork and consensus decision
C. Contingency Approach making.
D. Human relations movement A. Theory I

B. Theory X
198. What type of government system does
C. Theory Y
Thailand currently have?
D. Theory Z
A. Dictatorship
B. communist regime 203. How employees learn culture?
C. democracy A. Stories, Body languages, Material
Symbols & Language
D. socialist regime
B. Stories, Rituals, Material Symbols and
199. a process by which we organize and inter- Language
pret sensory impressions in order to give C. Stories, Rituals, Symbols & Body lan-
meaning to our environment. guages
A. Perception D. Bed time stories, Rituals, Material
B. Personality Symbols & Language

204. Judging someone based on the percep- 209. Bounded rationality is criticized because
tions of the group to which that person it is based on
belongs is the definition of A. institutional memory.
A. assumed similarity B. too tight a structure.
B. stereotyping C. simplified models that lack complexity.
C. halo effect D. a knowledge model that is too com-
D. fundamental attribution error plex.
NARAYAN CHANGDER
E. self-serving bias 210. A team where the members are working
from different places is:
205. What is trust propensity?
A. Team
A. defined characteristics of a trustee
that inspire trust to be successful in spe- B. Self directed team
cific areas C. Remote team
B. general expectation that the words of D. Communication team
individuals can be relied upon
211. The importance of organizational be-
C. belief that the authority wants to do
haviour are
good for the truster
A. The Goodwill of Organization
D. belief a person has capabilities needed
to execute behaviors required for task B. Employee Motivation
success C. Nature Of Employees
206. Social equilibrium happen when D. Effective confronting
A. People working against each other E. All the above
B. People can adapt to changes 212. The field of organizational behavior ex-
C. Unclear process in interdependence amines such questions as the nature of
subsystem leadership, effective team development,
, and
D. none of above
A. Interpersonal conflict resolution, moti-
207. Logical or mathematical learning styles vation of individuals
B. organizational control; conflict man-
A. prefer using sound and music agement
B. prefer using logic, reasoning and sys- C. motivation of individuals; planning
tems. D. All of the aboves
C. prefer to learn in groups
213. What is Conscientiousness?
D. prefer using sense of touch
A. Ability to stay conscious during long
208. The communication process involves a meetings
sender, a receiver o receipient, the medium B. Ability to make people like you
or channel and the feedback. C. Ability to read difficult English words
A. True D. Ability to take responsibility for per-
B. False sonal performance

214. allowing our behavior to be influenced by D. Culturalism

stereotypes about groups of people E. Divergent Path

A. intellectual activity
219. What stress is considered the BAD
B. discrimination stress?
C. diversity management A. Eustress
D. tenure B. Distress
215. involves behaving in ways that chal- 220. Why is it important for the manager to
lenge followers to be innovative and cre- understand human behaviour?
ative by questioning assumptions and re-
framing old situations in new ways. A. To make more friends
B. If they are effective in managing their
A. Inspirational motivation
subordinates to achieve organisational
B. Individualized consideration goals.
C. Intellectual stimulation C. To comfort them
D. none of above D. To make fun of them
216. When dealing with stress, which of the 221. What are the key elements of effective
following is an example of a counterpro- communication in organizations?
ductive coping technique?
A. vague and lengthy messaging, ignor-
A. Exercising ing others’ input, no feedback, rely-
B. Meditation ing solely on verbal communication, and
choosing any communication channel
C. Binge eating
B. using complex language, passive lis-
D. Yoga
tening, no feedback, relying solely on ver-
217. According to the MARS model of individ- bal communication, and choosing any com-
ual behavior and performance, employee munication channel
performance will remain high even if one C. clear and concise messaging, active
of the four factors is low in a given situa- listening, feedback, nonverbal communi-
tion. cation, and choosing the appropriate com-
A. True munication channel
B. False D. ambiguous messaging, interrupting
Explanation:All four factors in the MARS others, no feedback, relying solely on ver-
model are critical influences on an individ- bal communication, and choosing any com-
ual’s voluntary behavior and performance; munication channel
if any one of them is low in a given situa- 222. A technique that helps employees deal
tion, the employee would perform the task with change that includes them in the
poorly. decision-making process is
218. Cultural diversity is also known as A. education and communication
A. Ethnicity B. participation
B. Variation C. negotiation
C. Multiculturalism D. coercion

223. It is important to not disclose the root 229. Which from the following is NOT depen-
cause of a certain employee’s disturbed be- dent variable?
havior. A. individual
A. True B. productivity
B. False C. turnover
224. State a detrimental feature of an em- D. job satisfaction
ployee
NARAYAN CHANGDER
230. What is Distributive Justice?
A. Cheerful
A. Reflects the perceived fairness of
B. Respectful decision-making outcomes
C. Sincere B. Reflects the perceived fairness of
D. Psychotic decision-making processes
C. Reflects the perceived fairness of the
225. In the Time-Driven Model of Leadership,
treatment received by employees from au-
what is it called when the employees “buy
thorities
in” to the decision?
D. none of above
A. Likelihood of Commitment
B. Importance of Commitment 231. The following includes subordinate objec-
tives, namely:
226. Who is the proponent of Theory X & Y?
A. The boss cares about the problems
A. Glassdoor McGregor that occur
B. Conor McGregor B. Encourage subordinates to level up
C. Douglas McGregor C. Understand the attitude of subordi-
D. Don McGregor nates
D. Care about the organization’s vision
227. motives of the subconscious
A. behavior theory 232. ....focuses on happiness, pleasure, and
joy and how human beings could use their
B. humanistic theory talents to create positive institutions that
C. psychoanalytic theory would in turn promote even more positive
D. social cognitive theory conditions.
A. Positive bureaucracy
228. What is the primary difference between
a group and a team? B. Positive organizational development
A. A group has clear roles, while a team C. Positive organizational behavior

does not. D. Positive management
B. A group focuses on individual goals, 233. Personality consists of
while a team works towards a common
goal. A. Character and temper
C. A group has a leader, while a team B. Emotional intelligence and character

does not. C. Character and motivation
D. A group is larger than a team. D. Temper and IQ

234. The ability to persevere in the face of set- 239. Perception is important, as it helps to-
backs and failure is the definition of (you can tick more than one)

A. Self-awareness A. avoid making errors
B. Self management B. get along with others
C. Self-motivation C. predict behavior
D. Empathy D. Description given to us by other per-
E. Social skills sons
235. When an individual (“the perceiver”) 240. When do practice classes occur?
looks at something (“the target”) and A. Monday, 8am
tries to interpret what he or she sees, it B. Monday 9.30am
refers to:
A. The Target 241. Discuss the role of emotions in perception
and decision making in organizations.
B. The Perceiver
A. Emotions have no impact on percep-
C. The Situation tion and decision making
D. The Happiness
B. Emotions only affect personal life, not
236. Which of the following is not included in professional life
the ethical environment? C. Emotions are always rational and logi-
A. Personal integrity cal in organizational settings
B. Cultural mindset D. Emotions can influence how individ-

uals interpret information and make
C. Sector responsibility choices.
D. Global sustainability
242. component deals with the emotional or
237. “The success of the work depends on the feeling aspect of an attitude. It reflects
work of the management or administra- the individual’s emotional response or gut
tion” is the concept of which theory? reaction toward the object of their atti-
A. Managerial management theory (Ad- tude.
ministrative Management) A. Cognitive
B. Scientific management theory B. Affective
C. Theory of bureaucratic management C. Behavioral
(Bureaucratic management) D. none of above
D. Behavioral management theory
243. If you are able to align more than one
238. is the sum totality to which an indi- role at the same time, you will be able to
vidual acts and reacts achieve:
A. Perception A. Diversity
B. Attitude B. Work life balance
C. Motivation C. Organizational behavior
D. Personality D. Values

244. The primary reason for why social loaf- C. 4

ing occurs is that output contributions from D. 2
easily be measured.
A. the entire group cannot 249. How do you show positive attitude in a
work place?
B. individuals can
A. Be nice to other people
C. individuals cannot
B. rely on an outside source of positivity
D. the entire group can
NARAYAN CHANGDER
C. wait until your boss tells you to do
245. Formal groups something
A. are defined by an organization’s struc- D. none of above
ture
250. Management is a group of activities that
B. include people who share a common in-
includes Planning, Organizing, Directing,
terest
Controlling.
C. include people who eat lunch together
A. True
each day
D. meet at a regular time and place B. False
246. Which of the following represents correct 251. The study of changes of an individual be-
sequencing of historical developments of havior towards authority/power or some-
Organisational Behaviour? thing that he wants in a particular environ-
ment. This refers to
A. Industrial revolution-> Scientific
management-> Human relations A. Anthropology
movement-> OB B. Political Science
B. Industrial revolution-> Human
252. Which ethical political strategy is cor-
relations movement-> Scientific
rect?
management-> OB
A. Political strategies for doing good
C. Scientific management-> Human rela-
tions movement-> Industrial revolution- B. Strategies for avoiding political mis-
> OB takes
D. None of these C. Power and Law Strategy
D. Knowledge acquisition strategy
247. In Maslow’s Hierarchy of Needs, which
need is related to physical well-being and 253. Maslow’s hierarchy of needs is based on
survival? the idea that
A. Social needs A. many drives are learned through ob-
B. Physiological needs servation.
C. Esteem needs B. perceived needs are a function of self-
D. Security needs concept.
C. some needs are more basic than oth-
248. How much the process of perception? ers.
A. 5 D. most needs are a reaction to uncon-
B. 3 scious anxiety.

254. Which of these power bases is the result B. perceiving

of knowing or understanding how to do C. introverted
job-related tasks that subordinates need

to know? D. judging
A. reward 259. “Staying up-to-date on the status of ac-
B. coercive tivities, identifying problems, and taking
corrective action” is which of the follow-
C. referent ing management functions?
D. legitimate
A. Guidance
E. expert
B. Managing materials
255. Amir has a job that pays well, desires C. Supervision
to make a contribution to the organization,
D. Monitoring
and has an active social life. His overpow-
ering drive now is to become all that he 260. Which of the following are considered po-
is capable of becoming. At which level is litical elements of PESTLE?
Amir?
A. Visa requirements and trading tariffs
A. self-actualization
B. Currency inflation and interest’s rates
B. safety
C. Age and gender
C. social
D. Weather and climate
D. esteem
261. Jill works as a cashier at a grocery store.
256. ability to apply specialized knowledge or She earns $10 an hour (or $400 for a 40-
expertise hour week). Last week, she worked 46
A. Technical Skill hours. What is the minimum amount that
Jill earned last week?
B. Conceptual Skill
A. $460
C. Human Skill
B. $490
D. none of above
C. $520
257. persons look inward and experi-
D. $550
ence and process their thoughts and ideas
within themselves 262. Even if it needs both attributes, leader-
A. Introvert ship is based mostly on
B. Extrovert A. Power (potestas)
C. Ambivert B. Authority (autorictas)
D. judging 263. What is Extrinsic Motivation?
258. According to the Myers-Briggs Type Indi- A. Motivation that’s controlled by some
cator (MBTI) classification, people belong- contingency that depends on task perfor-
ing to the type are flexible and spon- mance
taneous. B. Motivation that’s felt when task perfor-
A. thinking mance serves as its own reward

264. An employee enjoys having a large span 269. How do we know about organizational
of responsibility and is motivated to do behavior?
well because of personal feelings.Which A. research
kind of reward is this?Choose 1 answer
B. science and stories
A. Intrinsic reward
C. experience, intuition, authority, and
B. Extrinsic reward
science
C. Affiliation reward
D. experience only
NARAYAN CHANGDER
D. Compensatory reward
270. Which of the following actions is an ex-
265. Imagine Mildred, Freddie, and Marilou ample of good leadership?
are starting a new project. They must un-
derstand the study and practice of manag- A. Remaining aloof from employees, es-
ing individual and group behavior within pecially subordinates
their company. What is this field called? B. Showing more concern for organiza-
A. Management tional goals than employees
B. Organizational behavior C. Allowing employees to decide what
needs to be accomplished
C. Bureaucracy
D. Motivating employees toward higher
D. Democracy
levels of productivity
266. In a work environment, managers use
271. Change can’t be eliminated, so managers
this type of leadership-rewards for good
must learn to successfully.
work and punishment for mistakes-
A. Transactional Theory A. ignore it
B. Let it happen B. avoid it

C. Great Man Theory C. manage it
D. Transformational Theory D. work around it
267. An organization can retain intellectual 272. Which framework is also known as
capital by framework of culture
A. experimentation A. Catell
B. individual learning B. Allport
C. career self-management C. Hofstede
D. keeping knowledgeable employees D. None
268. A general impression of an individual 273. Which of the following is an external
based on a single characteristic is the def- force that would cause a company to make
inition of an organizational change?
A. assumed similarity A. the naming of a new CEO
B. stereotyping B. a widening span of control for man-
C. halo effect agers
D. fundamental attribution error C. an organization-wide restructuring
E. self-serving bias D. a booming economy

274. This dimension of transformational lead- 279. The customer’s loyalty and trust between
ership involves behaving in ways that chal- the organization and its suppliers is re-
lenge followers to be innovative and cre- ferred to

ative by reassessing old situations in new.
A. relationship capital
A. Inspirational Motivation
B. structural capital
B. Intellectual Stimulation
C. human capital
C. Individualized Consideration
D. organizational capital
D. Idealized Influence
275. tells us what is right or wrong. 280. Who was the behaviorist who developed
the Operant Conditioning Chamber?
A. Values
A. Tolman
B. Personality
B. Keller
C. Stereotypes
C. Thorndike
D. Decisions
D. Skinner
276. What are the behavioral variables of
organizational members or employees, 281. What can employees do with computer
workplace conditions, facilities and rules in databases in the Information Technology
the organization called? Age?
A. General Environment A. Nothing, as computer databases are
B. Internal environment for management only.
C. external environment B. Gather their own facts needed for
D. special environment decision-making.
277. According to Abraham Maslow, human 282. Two of the greatest challenges of today’s
needs can be divided into how many organizations are
types?
A. Cost management and different gener-
A. Three types ations
B. Four types B. Individual behavior and finance
C. Five types C. Globalization and cost management
D. Six types D. Different generations and globaliza-
278. Two of the greatest challenges of today’s tion (diversity)
organizations are
283. Refers to the action of an organism or
A. Different generations and globaliza- system, usually in relation to environ-
tion (diversity) ment.
B. Cost management and different gener- A. Behavior
ations
B. Human Behavior
C. Internationalization and cost manage-
ment C. Animal behavior
D. Individual behavior and costs D. none of above

284. Which of the following is not one of the 289. The fundamental assumption of
perspectives on bureaucracy? substitutes-for-leadership researchers is
that:
A. Division of labor
A. when a task is highly satisfying and
B. Impersonal rules
enjoyable, the leader should show accep-
C. Bottom-up authority tance and compassion as it is not provided
D. Hierarchy is exhibited by the task.
B. effective leadership is the ability to
NARAYAN CHANGDER
285. Cultural forms that are less ready to recognize and provide the support not al-
face change are discussed in the value ready provided by task, group, and orga-
dimension nization.
A. Masculinity C. when a task is highly structured and
B. Collectivism routine, the leader should provide clarifi-
cation of task objectives and responsibili-
C. Power distance ties as it is not provided by the task.
D. Uncertainty avoidance D. none of above
286. Ethical values will guide a person to 290. What does the belief that something is
true even though you have no proof mean?
A. determine the motivation level of oth-
ers A. Interest
B. control the perception of others B. Integration
C. do the right things C. Assumption
D. achieve goals effectively D. Reward
291. Maximize reward and minimize reward

287. Importance of organizational behavior as
is called
below
A. Ego Defence
A. Developing interpersonal skills
B. Adaptive Function
B. Sharpening and refining our decisions
and actions C. Expressive
D. Type A
C. Personal development and under-
standing others through organizational 292. In the OB schematic drawing, the empty
behavior boxes should be filled in?
D. All of these A. Room
288. Which of the following is NOT a type of B. Scope

work team common in contemporary orga- C. People
nizations? D. vocabulary
A. Cross-functional team
293. Theory X assumes that people work hard
B. Functional team
C. Self-directed team A. whether or not they are paid
D. Culturally-diverse team B. only when they are forced

C. out of a sense of fairness C. Superego

D. because they enjoy a sense of accom- D. Ego

plishment
299. Any relatively permanent change in be-
294. are actions that individuals, groups, havior that occurs as a result of experience
and organizations engage in as a result of is the definition of
inputs.
A. Learning
A. Processes
B. Operant conditioning
B. Cultures
C. Social Learning
C. Structures
D. Shaping behavior
D. Outcomes
295. At a deciding what business the orga-
nization should be in, and what its overall 300. What is a purpose of employee perfor-
objectives should be mance evaluations?Choose 1 answer
A. Strategic level A. To provide feedback and determine re-

ward allocations
B. Tactical level
B. To determine who is best tuned to or-
C. Operational level ganizational politics
D. All of the above C. To serve as a screening device for se-
296. sometimes you will get positive response lecting new employees
like D. To measure the physiological symp-
A. Loyal toms of organizational dysfunctionality
B. Lazy 301. Who founded the human relations ap-

C. Hardworking proach and focused on social factors influ-
encing the workplace in the Human Rela-
D. Useless tions Approach?
297. Theory that values experimentation, A. Carl Rogers
seeking new ideas, and generating and im- B. Elton Mayo
plementing change is known as
A. Initiating task studies 302. Which theory focuses on the relation-
ship between effort, performance, and re-
B. Scandinavian studies
ward?
C. Michigan Studies
A. Herzberg’s Two-Factor Theory
D. Ohio State studies
B. Maslow’s Hierarchy of Needs
298. This personality type tries to meet the de- C. Skinner’s Reinforcement Theory
sires of the id in a way that is socially ac-
D. Vroom’s Expectancy Theory
ceptable in the world. It deals with the
reality. 303. What is affective commitment?
A. Selfie A. staying with a company b/c you want
B. Id to

B. staying with a company b/c you need A. Surface Level Diversity

to
B. Deep Level Diversity
C. staying with a company b/c you ought
to C. Diversity Characteristic
D. none of above D. none of above
304. refers to the behaviour of individuals 309. The key to expectancy theory is that an
and groups within organizations and the individual’s goals
NARAYAN CHANGDER
interaction between organizational mem-
A. are not too high and not too low
bers and their external environments”
A. Organization’s effectiveness. B. match the goals of fellow workers and
superiors
B. Organization culture
C. match the rewards provided by the or-
C. Organization structure
ganization
D. Organizational behaviour
D. are not too high
305. The human resource department is pri-
marily responsible for organizational be- 310. Manager behavior that respects the
havior. [C1] rights of others. Respecting freedom in
expressing opinions is an explanation of
A. True
leader behavior in terms of?
B. False
A. Utilitarian Outcomes
306. Which of the following is a motivator ac- B. Individual Rights
cording to Herzberg?
C. Distributive Justice
A. Working condition:Safe working envi-
ronment D. Social Justice
B. Responsibility
311. Factors that impact effectiveness of the
C. Good wage or salary group.
D. Good relationship with co-workers and
A. aggressive behaviour
boss
B. age of the participants
307. What are individuals who achieve goals
through other individuals called? C. Role ambiguity and role conflict
A. Leader D. recognition of professionalism

B. Manager
312. Is the rate at which change occurs in tech-
C. Supervisor nology, demographics and new products
D. Personnel and services.
A. Psychological contract
308. Differences in easily perceived character-
istics, such as gender, race, ethnicity, age, B. Globalization
or disability, that do not necessarily reflect
C. Rapidity of Change
the ways people think or feel but that may
activate certain stereotypes. D. Service Economy

313. What is benevolence? 317. A learning theory that says behavior is a

function of its consequences is a definition
A. characteristics or attributes of a
of

trustee that inspire trust to be success-
ful in some areas A. Learning
B. reflect energy rooted in belief that B. Operant conditioning
work task contribute to purposes C. Social Learning
C. the perception that authority adheres D. Shaping behavior
to a set of values found acceptable E. Organizational behavior
D. the belief that authority wants to do 318. Judging someone on the basis of our per-
good for the truster ception of the group to which he or she
belongs.
314. What are the key factors that influence
individual perception in organizational set- A. Stereotyping
tings? B. Halo effect
A. Weather conditions, favorite color, C. Contrast effect
and shoe size D. Selective perception
B. Past experiences, cultural background,
319. What is a characteristic employed by
personal values, and social influences
transformational leaders?Choose 1 an-
C. Political affiliation, favorite food, and swer
music preference A. Contracts exchange of rewards for ef-
D. Number of pets, favorite TV show, and fort
preferred mode of transportation B. Provides vision and sense of mission
and gains trust
315. What are the characteristic of the job
C. Practices management by exception
characteristics theory?
D. Intervenes only if performance stan-
A. meaningfulness, self-determination, dards are not met
competence, impact
320. Which is not a psychological factors?
B. specific, measurable, achievable, re-
sult base, time sensitive A. Personality
C. variety, identity, significance, auton- B. Perception
omy, feedback C. Values
D. none of above D. Age
316. What is authority? 321. It is an acceptable standards of behav-

ior within a group that are shared by the
A. Legal rights and duties group’s members.
B. Rights and governance A. Roles
C. Legitimate rights that influence others B. Norms
D. The right to order anyone to do any- C. Status

thing. D. Conformity

322. refers to the level of engagement D. prefer to work alone and self study.
and dedication team members feel toward
their individual jobs and the organization 326. A situation in which the parties to a con-
A. Job involvement flict each desire to satisfy fully the con-
cerns of all parties.
B. Job Satisfaction
A. Accommodating
C. Organizational commitment
D. Employee engagement B. Competing
NARAYAN CHANGDER
C. Collaborating
323. Which is action?
D. Compromising
A. Cognitive
B. Behavioral 327. A sensation may be combined with other
C. Affective sensations and past experiences to yield a
D. none of above A. constancy.
324. Ways to manage Stress(Select All Op- B. perception.
tions that Apply) C. motion parallax.
D. ratio.
A.
328. Which statement is true about work
teams?Choose 1 answer
A. Members work together to neutralize
synergy.
B. B. The members’ primary focus is on im-
proving individual effort.
C. The primary goal is to share informa-
tion that is helpful to individual efforts.
C. D. Members of the group generate posi-
tive synergy through coordinated effort.
329. Which statement accurately describes Or-

ganizational Behavior?
D. A. It focuses solely on individual behav-
ior.
B. It explores behavior in organizational
325. Visual learning styles settings.
A. prefer using sound and music.
330. The collegial model is an extension of the
B. prefer using words, both in speech and supportive model
writing.
A. True
C. prefer using images, pictures and spa-
tial understanding. B. False

331. Consume more time is one of the implica- 336. To resolve a conflict between the depart-
tions for ment staff and the janitorial staff, the
department head informs the department

A. changing workforce
staff of a new policy prohibiting the eat-
B. employment relationship ing of food at the desk.Which type of con-
C. virtual work flict resolution technique does this repre-
sent?Choose 1 answer
D. globalization
A. Problem solving
332. Which of the following is a key business B. Authoritative command
benefit of developing managers’ interper-
sonal skills? C. Altering the human variable
A. rapid turnover of staff D. Altering the structural variables
B. retention of high-perfoming employ- 337. Cognitive components deals with

ees
A. Thinking
C. a formal office environment
B. Feeling
D. high rates of absenteeism
C. Behaviour
333. Common features of this dimension in- D. None
clude high levels of thoughtfulness, with
good impulse control and goal-directed be- 338. It is more difficult to change someone
haviors. who doesn’t want to change and can
change, in contrast to someone who wants
A. Agreeableness
to change but doesn’t know how to
B. Openness to Experience
A. True
C. Esteem needs
B. False
D. Existence needs
339. A voluntary or involuntary permanent
334. Which one is not an impact obtained from withdrawal from the organization refers
organizational behavior to
A. superior financial performance A. absenteeism
B. employees job satisfaction B. organisational citizenship
C. stressful workplace C. productivity
D. foster social responsibility awareness D. turnover
335. Which of the following is not included in 340. Which theorist believed that the only
Deep level diversity? way to motivate staff is with money?
A. Status A. Mayo
B. Preference B. Taylor
C. Values C. Herzberg
D. Personality D. Maslow

341. Who is the inventor of management? A. MOVING

(Administrative Management) PODCC
B. STATIONARY
type?
A. Chester I. Bernard 346. What is the belief that the rewards
B. Lyndall Urwick are valuable and desirable in Vroom’s Ex-
pectancy Theory?
C. Luther Gulick
D. Henry Fayol A. Expectancy
NARAYAN CHANGDER
B. Instrumentality
342. Attitude is a state of mind
A. True C. Valence
B. False D. Motivation
343. Developing skills is different from ac- 347. In the era of classical management the-
quiring objective knowledge because it re- ory, how many theories are there in Clas-
quires: sical Organizational Theory?
A. 2 theories
B. 3 theories
C. 4 theories
D. 5 theories
A. empirical testing 348. “Leadership motivates the people to
B. induction work and not the power of money”, this
C. deduction concept is related to
D. structured practice and feedback A. Autocratic model
344. Branch of psychology blends concepts B. Custodial model

from both psychology and sociology to fo- C. Supportive Model
cus on people’s influence on one another.
D. Collegial Model
A. Social Psychology
B. Sociology 349. What are the three classes of factors that
C. Psychology influence perception?
D. Anthropology A. factors in the setting, factors in the en-
vironment, and factors in the motives
345. EXTERNAL FACTOR:MOTION.Is the im-
age an example of moving billboard or sta- B. factors in the perceiver, factors in the
tionary billboard? target, and factors in the situation
C. factors in the character, factors in
knowledge, and factors in experience
D. factors in the personality, factors in
the character, and factors in the values
E. factors in the senses, factors in the
surroundings, and factors in the lighting

350. Social Perception can cause us to 355. Who is the “Father of Human Relations
A. assume we know things about people Management”?

because we perceive them to be a certain A. Elton Mayo
way B. Hugo Munsterberg
B. make assumptions about people’s ap- C. Mary Parker Follett
pearance and the way people communi-
cate verbally/non-verbally D. Abraham Maslow
C. make judgements about how people 356. choose which out of following have high
perceive sensory effect on perception
D. assume a person’s intelligence, feel- A. Large
ings and non-verbal sensory
B. Small
351. Which of the following is NOT a typical C. Bright
characteristic of transformational leader? D. Dull
A. Charisma
357. What are the common biases that affect
B. Intellectual stimulation perception and decision making in organi-
C. Charisma zations?
D. Contingent reward A. Confirmation bias, anchoring bias,
availability bias, and overconfidence bias
352. According to Herzberg’s Motivation-
B. Random bias, uncertainty bias, flexibil-
Hygiene theory, are associated with
ity bias, and underestimation bias
job satisfaction.
A. hygiene factors 358. “My company’s successes are my suc-
cesses” reflects which employee attitude?
B. motivators
C. punishments
D. rewards
353. Transformational leaders are leaders

who guide by
A. the force of their personality
A. Job satisfaction
B. articulating a vision for followers
B. Job engagement
C. offering rewards to followers
C. Job involvement
D. inspiring followers
D. Organizational commitment
354. Which three needs are recognized in Mc-
Clelland’s three-needs theory? 359. What are stars?
A. security, self-interest, affiliation A. possess high commitment and perfor-
mance, are held as role models
B. achievement, power, security
B. possess high commitment and lower
C. power, comfort, stimulation task performance, perform many volun-
D. achievement, power, affiliation tary activities

C. possess low levels of organizational 364. Erwin, Crizelda and Franz are all man-
commitment but high levels of task per- agers. Which of the following is some-
formance, motivated to achieve goals for thing they wouldn’t typically do in their
themselves roles?
D. none of above A. Organize tasks
360. Which statement is correct? B. Motive and communicate
A. Stress can be bad or good. C. Take risks
NARAYAN CHANGDER
B. Stress is always bad. D. Develop people
C. Stress can never be good.
365. Outgoing and task oriented people are
D. Stress is always good.
A. Dominating
361. Developing managers’ interpersonal
B. Inspiring
skills also helps attract and keep high-
performing C. Cautious
D. Supportive
366. When the conditioned stimulus is no

longer paired with the unconditioned stim-
ulus, what occurs?
A. universities A. Generalization
B. organizations B. Shaping
C. students C. Reversal
D. employees D. Discrimination
362. Which leadership appreach focuses on E. Extinction
followers needs in order.autonomous and
knowledgeable? 367. Individual ability to adjust his/her be-
A. Servant leadership haviour is called
B. Spiritual leadership A. Self Cited

C. Authentic leadership B. Self Monitoring
D. Transformational leadership C. Arrogant
363. Why is diversity important in a team? D. Lovable

A. No team should be comprised of only 368. The Science that seeks to measure, ex-
executive level men plain, and sometimes change the behavior
B. Diversity means that everyone in the of humans and other animals.
company is represented on a team A. Psychology
C. More perspectives and varying view-
B. Sociology
points are represented
C. Anthropology
D. Diversity in the workplace is required
by law D. Political Science

369. What is a Stressor C. Competing

A. Good things D. Collaborating

B. Bad things 374. ‘Manner of communication’ influences
C. Things that cause stress Perceptions about others.
D. fun A. true
B. false
370. It is a huge assortment of differences pro-
duced by cultural trends like history, char- 375. Communication is relevant to manage
acteristics, economic, conditions, person- change and avoid change resistance
ality characteristics, language, norms and
A. True
mores.
B. False
A. Globalization
B. Multiculturalism 376. one plus one equals
C. Rapidity of Change A. two
D. Psychological Contract B. I love mom

C. eleven
371. It is a degree to which group members
D. window
are attracted to each other and are moti-
vated to stay in the group. 377. Choose ALL the appropriate ways to
A. Norms overcome the communication barrier of a
person with aphasia/speech impediment:
B. Cohesiveness
A. encourage them to take their time
C. Status
B. ask short answer questions
D. Social loafing
C. speak slowly and clearly
372. A measure of the extent to which people D. use braille
have pragmatic thinking, as well as main-
tain emotional distance, and believe that 378. The new age cohorts involved in currents
it is justified is the definition of trends of changing workforce are
A. Locus of Control A. Gen-X
B. Machiavellianism B. Gene-Y
C. Self-Esteem C. Baby boomers
D. Self-Monitoring D. Gen-X and Gen-Y
E. Risk-Taking 379. a national culture attribute that describes
the extent to which a society accepts that
373. In a team, a member avoids conflicts and
power in institutions and organizations is
disagreements by simply agreeing with
distributed unequally.
others, even if they don’t agree person-
ally. Which conflict resolution style is A. Power distance
this? B. Individualism
A. Avoiding C. Collectivism
B. Accommodation D. none of above

380. Raw data is processed by sensory or- C. Job satisfaction and work behavior
gans, what is this called? D. Job satisfaction and career progress
A. Information
385. The strength of the classical school of
B. Sensation management is that it encourages man-
C. PERCEPTION agers and professionals to examine indi-
D. none of above vidual and situational differences before
deciding on a course of action.
NARAYAN CHANGDER
381. On Letitia’s first day at a software com- A. TRUE
pany, she attended a meeting with the hu-
man resources director and other new em- B. FALSE
ployees. Letitia learned about employee 386. Having no control over the schedule is
benefit packages, human resources poli- one of the characteristics of a manager’s
cies, and the company’s structure. Which job.
of the following activities is Letitia most
likely to engage in? A. True
A. employee orientation B. False
B. recruitment 387. What is knowledge of results?
C. employee development A. captures the degree to which employ-
D. select ees feel that they’re key drivers for their
work
382. Weber believed that is the one best B. reflects the degree to which work
way to efficiently organize work in all or- tasks are viewed as something that
ganizations. [C2] counts
A. scientific management C. reflects the extent to which employees
B. time and motion management know how well they’re doing
C. Theory X and Y D. none of above
D. bureaucracy 388. Globalization, complexity, and connect-
383. Which type of team is assembled to work edness are three intricately related phe-
on a specific project or task and disbanded nomena that define our global society to-
once the goal is accomplished? day.
A. Virtual team A. True
B. Cross Functional Team B. False
C. Project Team 389. A leader should not treat circumstances

D. Self Managed Team as something that cannot be changed.
A. True
384. Less employee turnover, resulting in
more consistent and familiar service is the B. False
best describe about 390. The leaders are born not made are refers
A. Job satisfaction and performance to
B. Job satisfaction and customer A. Great man theories

B. Trait theories 395. The following are the reasons of study

organizational behavior EXCEPT
C. Best Man theories

A. To predict organizational events
D. Behaviorist theories
B. To understand organizational events
391. What causes social loafing? C. To influence organizational events
A. Lack of knowledge D. To judge the organizational events
B. Others in the group are not carrying 396. Which of the following suggests that hu-
their fair share mans have an innate desire for friendly
C. Discrimination action in the company and close interpersonal relationships?
D. Insider power A. need for achievement

B. need for affiliation
392. Which of the following is the feeling that
C. need for fulfillment
is most crucial after collaboration?
D. need for power
A. That both parties are satis ed without
feeling a sense of sacrifice 397. The Big Five model of personality includes
all of the following EXCEPT
B. That you found a way towards middle
ground
C. That both parties agree that their orig-
inal ideas have been included in the pro-
posal
D. That you won regardless of the cost
393. What an individual who have positive at- A. introversion

titude will pay attention to? B. extroversion
A. Does it remind you of someone C. agreeableness
B. ignore the good and pay attention to D. emotion stability
the bad in people, situations, events, etc. 398. a national culture attribute that indicates
C. he will pay attention to the good rather little differentiation between male and fe-
than bad in people. male roles; a high rating indicates that
women are treated as the equals of men
D. when a guy has so much power,
in all aspects of the society.
wealth, and influences with great luck
A. Masculinity
394. Judging someone on the basis of one’s B. Feminity
perception of the group to which that per-
C. Uncertanty Avoidance
son belongs refers to
D. none of above
A. Prejudice
399. Which of the following is a rule of inte-
B. Halo Effect
grative bargaining?
C. Stereotyping
A. Both sides have to be motivated to
D. Self-serving Bias make the situation work

B. Both sides agree to communicate C. Anything that causes stress

through third parties D. none of above
C. Both sides have to seek maximum
bene t for themselves 404. The two types of attitudes
D. Both sides will want to take away as A. Bad/Good

much as possible from the other B. Positive/ Bad
E. Neither side should trust that the other C. Positive/ Negative
NARAYAN CHANGDER
wants a resolution D. Negative/Good
400. The part of attitude that refers to the 405. Nathan, Alicia, and Angel are responsible
intention to behave in a certain way to- for ensuring their department achieves its
wards someone or something is the defini- objectives and goals. They are required
tion of to ‘stay up-to-date on the status of activ-
A. Behavioral Component ities, identify problems, and take correc-
tive action’. Which management function
B. Affective Component
are they performing?
C. Cognitive component
A. Guidance
D. Politeness Component
B. Managing materials
E. Employee Component C. Supervision
401. What is not a management function ac- D. Monitoring
cording to H. Fayol?
406. The Workplace Health and Safety legisla-
A. Planning tion and codes of practice that a business
B. Organizing must consider are
C. Delegating A. Environmental factors
D. Leading B. Political factors
C. Economic factors
402. In expectancy theory, a person may have
the ability to reach a certain goal, but lack D. Legal factors
motivation because
407. scope of OB does not include
A. the goal is too hard
A. leadership
B. the goal is too easy
B. perceptions
C. the person’s desire to reach the goal
C. job design
is too strong
D. technology
D. the person has no strong desire to
reach the goal 408. The advantages of a structure by prod-
uct/brand are
403. What is a coping skill?
A. Specialization
A. Strategies you put into place to help
you manage stress B. co-ordination
B. Running away from all of your prob- C. Increase the overhead cost
lems D. A & B

409. What is meaningfulness of work? 415. A process by which an individual, guide

A. captures the degree that employees and influence the behavior and work of
others towards accomplishment of goals in

feel that they’re key drivers to their work
a given situation-
B. reflects the degree to which work
tasks are viewed as something that A. Leadership
counts
B. Democratic
C. reflects the extent to which employees
know how well they’re doing C. Finance
D. none of above D. Autocratic
410. What is evaluation?
416. So having managers with good interper-
A. Behavioral sonal skills makes it easier to hire and
B. Cognitive keep qualified people.
C. Affective
D. none of above
411. embodies a team concept, is based on
the principle of mutual contribution by em-
ployer and employees
A. Autocratic model A. True
B. Custodial model
B. False
C. Supportive Model
D. Collegial Model 417. component involves a person’s beliefs,
thoughts, and knowledge about a partic-
412. Individual behavior is governed by sociol-
ular object, issue, or topic. It represents
ogy.
what an individual knows and thinks about
A. True the subject.
B. False
A. Cognitive
413. What are the three levels of OB analysis?
B. Affective
A. Affective, planning, people
C. Behavioral
B. Cognitive, behavioral, affective
C. Organizational, Group, individual D. none of above
D. none of above
418. A person who is always sympathetic to
414. Dimitri has bad news for his staff that others and show kindness where possible,
must be communicated in a short time is considered in the Big Five Model?
frame. He should use:
A. openness
A. face-to-face communication
B. conscientiousness
B. written communication
C. a text message C. extraversion
D. none of above D. agreeableness

419. tenure C. Acceptance of diversity

A. work experience D. Generation of commitment
B. differences in values, personality, and
424. Researches show Big Five model strongly
work preferences
supports relationship to job performance,
C. time on a particular job especially trait.
D. mental activities-thinking, reasoning, A. emotional stability
and problem solving
B. openness to experience
NARAYAN CHANGDER
420. To use the contingency approach to man- C. agreeableness
agement, a manager must:
D. conscientiousness
A. Exercise strong leadership over group
425. Which historical management theorist ar-
B. Believe that Theory X assumptions are
gued that you have to recognize the ut-
valid
ter impossibility of winning, Unless every
C. Diagnose the influential variable in a man on the team obeys the signals or or-
situation ders of the coach and obeys them at once
D. Assume that something will go wrong when the coach gives orders.”
A. Frederick Taylor
421. What is Motivation?
B. Elton Mayo
A. Behaviors directly involved in trans-
forming organizational resources into the C. Mary Parker Follett
goods an organization produces D. Max Weber
B. Set of energetic forces that originates
both within and outside an employee 426. Which statement is true about work
groups and/or work teams?
C. Set of employee behaviors that con-
tribute either positively or negatively to A. All answers are true
organization goals B. In a work team, members are active
D. Anticipated value of outcomes participants in the discussions and even-
tual outcome
422. What does CSR stand for in the context C. Members of a work group are more in-
of organizational behavior? dependent than members of a work team
A. Corporate Strategic Responsibility D. In a work team, the team members de-
B. Corporate Sustainability Responsibil- cide on the disbursements of work assign-
ity ments
C. Corporate Social Responsibility 427. The primary or dominant values that are
D. Corporate Stakeholder Responsibility accepted throughout the organization is
423. Which of the following is NOT a function

A. core values
of culture?
A. Enhances the stability of the social sys- B. strong culture
tem C. dominant culture
B. Conveys a sense of identity D. subcultures

428. Teams composed of individuals with skills 432. is the power that rests on the
that are highly complementary to one an- leader’s ability to punish or control.
other are called A. Expert power

A. cross-functional teams B. Reward power
B. virtual teams C. Coercive power
C. problem-solving teams D. Legitimate power
D. self-managed work teams 433. Characteristic of individual perception are

A. past experiences and unique individual
429. Conflict over content and goals of the personality
work is
B. brain and physical factors
A. task conflict C. extrovert and introvert
B. process conflict D. perceive and situation
C. relationship conflict 434. Values are
D. mind conflict A. Underlined assumptions
B. Guidelines for people’s behaviors
430. The is a personality assessment
consisting of 100-questions where re- C. Tangible things
spondents are classified as extraverted- D. Artifacts
introverted, sensing-intuitive, thinking-
feeling, and judging-perceiving. 435. The leader who give orders to his/her
community and don’t give them the oppor-
A. Big 5 personality tunity to participate is an
B. Karolinska Scales of Personality
C. Keirsey Temperament Sorter
D. Myers-Briggs Type Indicator
431. The cognitive process people use to make

sense out of the environment by selecting,
organizing, and interpreting information is
called A. Participative Leader
B. Delegative Leader
C. Paternalistic Leader
D. Authoritative Leader
436. he perception that those in the out-group
are more similar to each other than they
really are
A. learning
A. Out-group Bias
B. cognition B. Out-Group Homogeneity
C. attribution C. failure of logic
D. perception D. none of above

437. A tall organization 442. The process of classifying people into

A. has a large number of levels of man- groups based on similar characteristics,
agement hierarchy whether it be nationality, age, occupation,
diagnosis, or some other trait.
B. Implying a narrow span of control
A. Social Categorization
C. Implying a wide span of control B. Social De-categorization
D. A& B C. Prejudice
NARAYAN CHANGDER
438. Our facial expressions, tone of voice, D. none of above
movement, appearance, eye contact, ges- 443. Power is
tures, and posture are called
A. The ability to to do something, or get
A. verbal communication other to do it
B. nonverbal communication B. The right to do something, or get other
to do it
439. 35% of UK employees work in compa-
nies where all four working generations 444. what are the big 5 dimensions of person-
are represented. ality?
A. True A. conscientiousness, extraversion,
agreeableness, emotional stability, open-
B. Incorrect ness to experience
440. According to Fiedler’s contingency theory B. positive affectivity, negative affectiv-
of leadership, which of the following state- ity, self esteem, emotional stability, gen-
ments is true of task-oriented leaders? eralized self efficacy
A. They are more effective in a situations C. personal identity, social identity, iden-
where they have little authority over sub- tity theory, attribution, correspondent in-
ordinates and cannot evaluate their work ferences
or reward them. D. NONE OF THE ABOVE
B. They are more effective when a sit- 445. one of the implication in changing work-
uation is highly unfavorable because a force is
great deal of structure and task direction A. new organizational structures
is needed.
B. communication problem
C. They are more effective in favorable
C. diversity of skills
situations because the task is not clear to
everybody. D. competitive advantage
D. none of above 446. In levels of leadership by Maxwell, peo-
ple follow you because of what you have
441. What are differences that are not easily done for organization is level
assessed/observed called?
A. position
A. External level B. permission
B. Internal level C. production
C. Deep level D. people development
D. Surface Level E. pinnacle

447. Which of the following is the characteris- to be characterized by according to the

tics of charismatic leaders? Myers-Briggs Type Indicator (MBTI) clas-
sification?

A. Vision, take risk, environmental sensi-
tivity, sensitivity to follower needs & un- A. extraverted
conventional behaviour B. perceiving
B. Vision, take risk, environmental sensi- C. introverted
tivity, sensitivity to economic needs & un-
D. sensing
conventional behaviour
C. Vision, take risk, market sensitivity, 451. Who is father of human relations?
sensitivity to follower needs & unconven- A. Frank Gilbreth
tional behaviour B. Andrew Ure
D. Vision, low risk taker, environmental C. Henry Gantt
sensitivity, sensitivity to follower needs &
unconventional behaviour D. Elton Mayo
452. When the work is performed away
448. Managers typically implement programs
from the traditional physical workplace
to reduce resistance to change when em-
by means of information technology, it is
ployees in some way.
called
A. become dysfunctional
A. virtual team
B. are challenged B. telecommuting
C. become uncomfortable C. virtual office
D. become self-satisfied D. hotelling
449. These is the factors that determine 453. What is the formula for motivation in
whether it is internally or externally Vroom’s Expectancy Theory?
caused in Kelly‘s attribution theory, ex-
A. Expectation and Instrumentality x Va-
cept:
lence
A. distinctiveness B. Effort x Performance x Reward
B. consensus C. Recognition x Achievement x Advance-
C. motives ment
D. consistency D. Effort x Recognition x Satisfaction
450. Tana works as a communication execu- 454. In the field of organizational behavior, or-
tive at a travel house. She is known to be ganizations are best described as
friendly with her colleagues and interacts A. physical structures with observable
with them regularly to build strong work capital equipment
relationships. She knows that her rapport B. social entities with a publicly stated
with her co-workers is a crucial part of her set of formal goals
work and invests time in these relation-
ships. In addition, while making decisions, C. groups of people who work interde-
she is assertive and colleagues take her pendently towards some purpose.
decisions seriously. Which of the follow- D. legal entities that must abide by gov-
ing personality types is Tana most likely ernment regulations and pay taxes.

455. How many types can French and Raven 460. Here are what determines status, except
be divided into?
A. 4 A. An individual’s personal characteris-
B. 5 tics.
C. 6 B. A person’s ability to contribute to a
group’s goals.
D. 7
C. A Person’s Personal Wealth
456. Which conflict-resolution techniques
NARAYAN CHANGDER
D. The power a person wields over oth-
might a manager use to control the
ers.
level of conflict that has become dysfunc-
tional?Choose 1 answer 461. Click the right statements for the Myer
A. Roughing and compromise Briggs Type Indicator
B. Authoritative command and roughing A. identify 16 personality types
C. Expansion of resources and confronta- B. to understand one’s personality and
tion compatibility with other people
D. Superordinate goals and altering the C. there is one BEST personality
structural variables D. better tasks and team work assign-
457. A desire to satisfy one’s interests, re- ments
gardless of the impact on the other party
462. When is organizational culture consid-
to the conflict.
ered dysfunctional?Choose 1 answer
A. Collaborating
A. When strong organizational cultures
B. Avoiding prohibit prejudice
C. Competing B. When core values are in agreement
D. Accommodating throughout the organization
458. Tom consistently chooses the ultimate al- C. When different employee groups com-
ternative after identifying criteria and allo- municate common problems
cating weights to every alternative. This D. When cultural incompatibility deters
is known as decision making. making acquisitions or mergers
A. pensive 463. Work overload causes:
B. cautious A. Communication
C. rational B. Discrimination
D. impulsive
C. Stress
459. The ability to carry out mental activities D. Motivation
of thinking, reasoning, and solving prob-
lems. called? 464. Whose theory was X & Y?
A. Personal Ability A. Taylor
B. Interpersonal Ability B. Maslow
C. Physical Ability C. McGregor
D. Intellectual Ability D. Herzberg

465. Explain the concept of selective percep- 470. is a positive feeling about one ‘s job
tion in organizational behavior. resulting from an evaluation of its charac-
teristics

A. Selective perception is not influenced
by personal preferences A. Job involvement
B. Contradictory information always influ- B. Job Satisfaction
ences individual perception C. Job commitment
C. Individuals perceive information accu- D. Job performance
rately without any bias
471. Here are Additional Personality Insights
D. Individuals tend to perceive what they Beyond The Big Five Model, except
want to perceive and ignore contradictory
information. A. Locus of Control
B. Machiavellianism
466. This theory has a huge emphasis on the
C. Self-Esteem
need for affiliation and achievement
D. Self-Confident
A. Theory W
E. Risk-Taking
B. Theory X
C. Theory Y 472. A
D. Theory I A. a
B. a
467. What is an attitude?
C. a
A. A song
D. a
B. A dance
473. What are organizations?
C. A thought to ourselves
A. Groups of machines who work interde-
D. A behavior or feeling based on our pendently toward some purpose
opinion.
B. Groups of people who work indepen-
468. Most organizational events may be dently toward some purpose
studied from all three levels of analy- C. Groups of people who work interde-
sis:individual, team, and organization. pendently toward some purpose
A. True D. Groups of animals who work interde-
B. False pendently toward some purpose
Explanation:The multiple levels of analysis 474. At today’s planning meeting, Franz and
that anchor OB knowledge include three Crizelda are in a lively debate with Mar-
levels of analysis:individual, team, and or- ilou, Lili and Angel about the role of orga-
ganization. nizational culture in shaping employee be-
havior and performance. How would you
469. THIS ALLOWS EMPLOYEES IN AN ORGA-
argue that point?
NIZATION TO HAVE MEETINGS WITH PEO-
PLE AT DIFFERENT LOCATIONS A. I would argue that organizational cul-
ture influences employee behavior and
A. NETWORKING performance by shaping their attitudes,
B. VIDEOCONFERENCING values, and beliefs.

B. I would argue that organizational cul- 478. makes everyone more aware of and sen-
ture has no impact on employee behavior sitive to the needs and differences of oth-
and performance. ers
C. I would argue that employee behavior A. intellectual abilities
and performance are solely determined B. workplace diversity
by individual characteristics.
C. discrimination
D. I would argue that organizational cul- D. diversity management
ture only affects employee behavior, not
NARAYAN CHANGDER
performance. 479. The selective perception theory holds
that we filter stimuli
475. “Performing liaison functions and inte-
A. Consciously
grating the work of various units within
the organization and interacting with B. both consciously and unconsciously
other organizations” is which of the man- C. Unconsciously
agement functions?
D. only when it is convenient for us
A. External awareness
480. What is a common source of workplace
B. Interpretation stress?
C. Representation A. Well-structured and manageable
D. Coordination workload
B. Unmanageable deadlines and exces-
476. Which of the following can affect our per- sive work demands
ceptionof flavor? C. Regular career advancement opportu-
nities
D. Lack of social support from coworkers
481. FREDERICK TAYLOR REPRESENTS FOR
A. Scientific management
B. Classical administration
A. the appearance of the food C. The human relations approach
B. our prior experience of food D. A& B
C. our genetic makeup 482. How many issues are there in political be-
D. all answers are correct havior?
A. 3
477. Based on Managerial Grid Theory, the
B. 4
team management style is located in the
grid position C. 5
A. (1, 9) D. 6
B. (1, 1) 483. A is a neutral third party who facil-

itates a negotiated solution by using rea-
C. (9, 9)
soning, persuasion, and suggestions for al-
D. (9, 1) ternatives.

A. Arbitrator 489. The study of people in relation to fellow

B. Mediator human beings refers to

C. Consultant A. Sociology
D. Conciliator B. Social-psychology
484. Your personality is what separates you 490. Which stage of group development is
from someone else. characterized by members getting to know
A. True each other and forming initial impres-
sions?
B. False
A. Norming
485. Employer give a wider range of similar
tasks for the employee to do. This is an B. Storming
example of C. Forming
A. Job rotation
D. Performing
B. Job enlargement
C. Job enrichment 491. Which one of the following is an example
of business process reengineering?
D. none of above
A. assigning additional activities to new
486. can be understood as to how team employees
members distinct roles and behaviour im-
pact other group members and the group B. creating a visual chart for work flow
as a whole. procedures
A. Team dynamics C. using computerized systems to com-

bine separate tasks
B. Group dynamics
C. Interpersonal behaviour D. developing employee skills and behav-
iors
D. Attitude
492. is the study of what people think,
487. What is a disagreement between groups
feel, and do in and around organizations.
or employees regarding work-related is-
sues? A. Human Communication
A. Organizational Division B. Marketing
B. Organizational Fighting C. Organizational Behavior
C. Organizational Conflict
D. Sociology
D. Organizational Management
493. Which of the following are the three com-
488. The following is not an element of “The
ponents of an attitude?
Dark Triad” is
A. Controlling, psychology, anthropology
A. Machiavellianism
B. Psychopath B. Behavioral, feeling, cognitive
C. Narcissism C. Affective, behavioral, cognitive
D. Psychopathy D. none of above

494. What term refers to the phenomenon B. Communication between people from
where individuals exert less effort in a inside and outside the company
group than when working individually? C. Communication between people from
A. Free Rider different generations
B. Social Loafer D. Communication between different em-
ployees
C. Group Think
E. Communication between departments
D. Collaboration Bias
NARAYAN CHANGDER
499. Which factors contribute to job satisfac-
495. Bahar is completing an online interview tion?
for an entry-level position in the research A. Feedback, supervision, skill variety
department of a large bio-medical firm. He
will most likely see B. Happiness, love, peace
C. Anger, hangover, tiredness
A. behavioral questions about his past
team activities D. none of above
B. multiple choice questions about his 500. global competition politics quality pro-
background and experience cess management
C. essay questions about his hobbies and
other interests
D. situational questions about his leader-
ship skills
496. Patiently waiting for the situation to im-

prove? A. global competition
A. Neglect B. politics
B. Exit C. quality
D. process management
C. Voice
D. Loyalty 501. Cognitive Dissonance was proposed by
A. Denise Richards
497. A person sees Object A in its entirety, but
B. Hans Selye
part of Object B’s outline is interrupted by
Object A. According to the overlapping cue, C. Leon Festinger
what can that person conclude about these D. none of above
objects?
502. Bandura believes that three factors influ-
A. Object A is larger than Object B ence one another in determining the pat-
B. Object A is smaller than Object B. terns of behavior that make up personal-
ity. Which of the following is NOT a factor
C. Object A is closer than Object B.
he identified?
D. Object A is farther away than Object B. A. Superego
498. What is intergenerational communica- B. The Environment
tion? C. Behavior
A. Communication between managers D. Personal/Cognitive Factors

503. What is Psychological Empowerment? 508. All stress is bad.

A. link rewards to achievements A. True

B. belief that a person has capabilities B. False
needed to execute behaviors required for
509. Which stage of the five-stage group de-
task success
velopment model is characterized by de-
C. reflect energy rooted in the belief that veloping close relationships and cohesive-
work task contribute to larger purposes ness?Choose 1 answer
D. defined skills that enable an authority A. Forming
to be successful in some specific area B. Norming
504. How can communication help in reducing C. Storming
family stress? D. Performing
A. By ignoring family problems
510. Which of the following can be a potential
B. By suppressing emotions effect of workplace stress?
C. By creating an open and supportive en- A. Enhanced job satisfaction
vironment
B. Increased productivity
D. By avoiding discussions C. Burnout, anxiety, and reduced job per-
505. The extent to which the job allows for formance
autonomy, decision making, or creativity D. Positive work relationships
is mentioned
511. Exercise is a great way to manage
A. Clarity stress?
B. Constraints A. True
C. Freedom B. False
D. Creativity 512. This leader offers guidance to the group,
506. According to Maslow’s Hierarchy of but also participates in the group and al-
Needs, which need is related to acceptance, lows input from others.
recognition and respect? A. Autocratic
A. Esteem needs B. Democratic
B. Social needs C. Open/Laisser-Faire
C. Security needs D. Situational
D. Physiological needs 513. Which theory of motivation focuses on
5 levels of needs, and further separates
507. Factors that cause behavior in an organi- those needs by lower-order needs and
zation are the following: higher-order needs?Choose 1 answer
A. Investment in the organization A. McGregor’s Theory X and Theory Y
B. Opportunity for promotion B. Maslow’s Hierarchy of Needs Theory
C. Top executives seek personal gain. C. McClelland’s Theory of Needs
D. All correct. D. Two-Factor Theory

514. The process of motivating employees, di- 518. Potential stress can become actual stress
recting others, and selecting the most ef- when the outcome of an event is uncertain
fective communication channels refers to and
management function of A. in doubt
A. Planning B. hard for the individual to understand
B. Organising C. not important to the individual
C. Leading D. important to the individual
NARAYAN CHANGDER
D. Controlling
519. Manager A supervises 10 district units
515. What type of team is formed when em- with 100 employees and receives $100,
ployees from about the same hierarchical 000 in compensation. Manager B super-
level but from different work areas come vises 5 district units with 50 employees
together to accomplish a task?Choose 1 and also receives $100, 000 in compen-
answer sation. Manager A is upset by this rela-
tionship and is looking for a new job.Which
A. Virtual team theory explains A’s motivation to look for
B. Diverse team a new job?Choose 1 answer
C. Divergent team A. Equity theory
D. Cross-functional team B. Inequity theory
C. Perception theory
516. In the financial crisis, the rumor mill
proved much more accurate than the an- D. Perceptual fairness theory
nouncements from executives. CEOs at
major companies like Countrywide de- 520. When using either a trend analysis or a
fended their companies and practices right ratio analysis, it is assumed that will
through the crisis. Some outside analysts remain the same
and commentators got the story right. But A. currency rates
the real dirt came from people in the B. productivity levels
trenches who knew the practices were
poor and credit risk was much greater than C. staffing levels
stated. The accurate information came D. recruitment plans
from
521. Abel does not listen or engage with other
A. formal communication perspectives other than his own, or try
B. social media anything outside his comfort zone. Abel
C. informal communication would BEST be described as
A. low in neuroticism
D. none of above
B. high in openness to experience
517. Who developed 16 primary traits
C. high in neuroticism
A. All Port
D. low in openness to experience
B. Hot fed
522. Is when employees share the same
C. Raymond Catell objectives, or they have an agenda of their
D. Myers-Briggs own.

A. Teamwork Skills 527. Form-Form of communication (more than

1 answer)
B. Shared Objectives

A. Oral
C. Employee Expertise
B. Written
D. none of above
C. Non Verbal
523. The is the development of an image D. Upward Communication
of oneself, which is based on what people
are told by others, and how the sense of 528. There are 3 classification of Groups dis-
self is reflected in the words and actions cussed in the chapter, except?
of important people in one’s life, such as A. Formal Group
parents, siblings, friends, etc.
B. Group
A. Self-Concept
C. Learning Group
B. Self-Image
D. Informal Group
C. Ego
529. INTENSE FEELINGS DIRECTED AT SOME-
D. Self-Actualization ONE OR SOMETHING.
524. A type of conditioning in which desired A. Emotion
voluntary behavior leads to a reward or B. Mood
prevents a punishment is
C. Feeling
A. Classical conditioning D. none of above
530. Managers are concerned with problem
C. Social learning theory solving and getting people to operate
D. Shaping behaviour more efficiently while leaders are neither
bound to structure nor to existing goals.
525. It is the interconnection among nations A. True
in transportation, distribution, communica-
B. False
tion and economic networks.
A. Power of human resources 531. In early 2017, United Airlines employ-
ees literally dragged a passenger off the
B. Globalization plane. The video went viral. The CEO,
C. Multiculturalism Munoz, apologized for “having to re-
accommodate customers.” Many cus-
D. Rapidity of change
tomers found the response to be horribly
callous and responded on Twitter and Face-
526. These are managing perceptual distor-
book. Munoz apologized again on the next
tions. Except
day with “I want you to know that we
A. hare a high level of awareness take full responsibility and we will work
to make it right.” What was the problem
B. be empathetic
with his first message?
C. avoid common perceptual distortions
A. His use of industry jargon didn’t trans-
D. stereotypes late with public

B. Munoz’s phrasing didn’t reflecting an

understanding of the audience and how
the event was perceived
C. His mistake was using euphemism
with the public
D. none of above
A. group level
532. Laissez-faire leadership is effective B. organizational level
NARAYAN CHANGDER
when staff are lazy and demotivated
C. individual level
A. True
D. department level
B. False
537. is concerned with process by which in-
533. Following leAccording to the path-goal dividuals interpret events around them as
theory of leadership, which of the ader- being caused by a relatively stable portion
ship styles involves consulting with subor- of their environment.
dinates about decisions?
A. Perception Theory
A. Directive leadership
B. Stereotyping
B. Participative leadership
C. Consistency
C. Achievement-oriented leadership
D. Attribution Theory
D. none of above
538. When Mary’s manager states, “Mary is
534. Maslow believes that higher-order needs an outstanding employee because she is
paid extremely well, “ the manager is us-
A. are satisfied most often ing which perspective for Mary’s behav-
ior?
B. are satisfied externally
C. are satisfied internally
D. are satisfied first
535. OB comes from which behavioural sci-

ences:
A. Psychology, sociology and anthropol-
ogy.
B. Psychology, social psychology and an- A. internal
thropology. B. external
C. Psychology, sociology, social psychol- C. interactive
ogy and anthropology. D. cultural
D. Psychology, sociology and social psy-
chology. 539. Problem-solving training will teach em-
ployees to do all of the following, EXCEPT:
536. The description of an organization as A. Monitor outcomes
more like a snake pit, with daily conflict,
distress, and struggle, would come from B. Identify the problem
which level within the organization? C. Report results

D. Analyze the problem 544. Which of the following factors can NOT
E. Implement solutions enhance affiliation?

A. proximity
540. assumes that employees have little
ambition, dislike work, and avoid respon- B. successful completion of whole group
sibility. tasks
A. Belonging Need Theory C. joint hardship
B. Theory Y D. uncertainty
C. Theory X
545. HENRI FAYOL REPRESENT FOR
D. Self-actualization Need Theory
A. Scientific management
541. What are the four career stages? B. Classical administration
A. Establishment, advancement, mainte-
C. The human relations approach
nance and retirement
D. A& B
B. Establishment, promotions, mainte-
nance and withdrawal
546. In Freud’s psychoanalytic theory, the su-
C. Establishment, advancement, promo- perego is mostly concerned with
tion and withdrawal
A. honoring impulses from unconscious.
D. Learning, advancement, maintenance
and withdrawal B. upholding morals and values taught by
society and parents.
E. Establishment, advancement, mainte-
nance and withdrawal C. balancing the id and ego.
D. focusing on what is realistic.
542. Which of these terms describes the de-
gree to which group members come to-
547. Contingencies of reinforcement
gether as one unit to reach a common
goal? A. Behavior theory
A. group respect B. Humanistic theory
B. group cohesion C. Psychoanalytic theory
C. group collaboration D. Social Cognitive theory
D. group synergy
548. What are the different communication
E. group focus
channels used in organizations?
543. are desirable end-states of existence; A. email, phone calls, video conferencing,
the goals a person would like to achieve instant messaging, face-to-face meetings,
during his or her lifetime memos, bulletin boards
A. Values B. smoke signals, Morse code, telegram
B. Value System C. telepathy, mind reading, telekinesis
C. Terminal Values D. text messages, social media, carrier
D. Instrumental Values pigeons

549. The extent to which a person feels calm, A. Human

enthusiastic and secure (positive) or tense, B. Behavior
nervous, depressed and insecure (nega-
tive) is the definition of C. Victimology
A. Extraversion D. Personality
B. Agreeableness 554. Human perception
C. Conscientiousness A. are always based entirely on current
NARAYAN CHANGDER
D. Emotional stability sensory information.
E. Openness to experience B. can be improved by active involvement
with one’s environment.
550. Positive organizational behavior is a re-
cent and compelling emphasis in organiza- C. are never influenced by beliefs and ex-
tional behavior. pectations.
A. True D. do not develop in infants until they are

about 7 or 8 months of age.
B. False
555. Process by which a relatively enduring
551. Group cohesiveness is largely a measure change in behavior occurs as a result of
of how practice
A. much the group’s goals match organi-
A. Wisdom
zational goals
B. Knowledge
B. attainable the group’s goals are
C. Learning
C. clear the group’s goals are
D. Observation
D. much individuals share the group’s
goals 556. perception is one of the foundational pro-
552. social relationships also were asso- cesses that influence how individuals
ciated with stress at work and lower A. Gather information
intentions to quit. B. Make decision
C. Interpretation
D. none of above
557. To improve work-life integration through

“boundary setting, “ some companies pro-
A. Negative hibit work-related communication after
B. Positive the regular workday.
C. lower A. True
D. higher B. False
Explanation:Some organizations adopt
553. As defined by psychologists, is the structured boundary management
characteristic sets of behaviors, cognitions through rules that prohibit work-related
and emotional patterns that evolve from communication (except in extreme emer-
biological and environmental factors. gencies) after the regular work day.

558. Employees are free to apply the knowl- C. perceiving

edge is one of the example for D. feeling

A. knowledge use
564. IN FILTERING PEOPLE MODIFY THE MES-
B. knowledge sharing SAGES TO THE EXTENT OF INACCURATE
C. knowledge acquisition INFORMATION
D. knowledge management A. TRUE
559. The tendency to underestimate the influ- B. FALSE

ence of external factors and overestimate 565. Decisions are made quickly when there is
the influence of internal factors when mak- an Autocratic leadership style
ing judgments about the behavior of oth-
ers is the definition of A. True
A. assumed similarity B. False
B. stereotyping 566. What is a characteristic of problem-
C. halo effect solving teams that is different than cross-
functional teams?Choose 1 answer
A. Problem-solving team members meet
only on a virtual basis.
560. A person’s culture has a strong influence B. Problem-solving team members come
on the self-perception process from different work units.
A. true C. Problem-solving team members come
B. false from the same work unit.
D. Problem-solving teams use only com-
561. Which type of group is typically created puter technology to tie them together
by an organization for a specific purpose? physically
A. Formal Group
567. The following are the dimensions of Emo-
B. Informal Group tional Intelligence, except
C. Interest Group A. Self-awareness
D. Social Group B. Self management
562. The way you feel about yourself is self- C. Self-entertaining
esteem. D. Empathy
A. TRUE E. Social skills
B. FALSE
568. What factors influence group dynamics in
563. According to the Myers-Briggs Type Indi- organizations?
cator (MBTI) classification, people belong- A. individual performance, technology,
ing to the type are practical and prefer work-life balance, and job satisfaction
routine and order and focus on details.
B. communication, leadership style, or-
A. sensing ganizational culture, diversity, and group
B. extraverted size

C. organizational structure, employee 574. In , every negotiator focuses on meet-

motivation, and team composition ing his personal interests, regardless of
the loss the others may have to face.
D. external environment, employee bene-
fits, and work schedule A. bargaining negotiation
B. distributive negotiation
569. Eye contact is one form
C. integrative negotiation
A. Verbal Communication D. compromising negotiation
NARAYAN CHANGDER
B. Non Verbal Communication
575. is the process of taking a creative
C. Written Communication idea and turning it into something useful.
D. Oral Communication A. Creativity
B. Innovation
570. The variables, such as personality, group
C. Imagination
structure, and culture, which lead to pro-
cesses are called D. Inspiration
A. resources 576. Which of the following is not one of the

levels in the field of organizational behav-
B. abilities
ior?
C. inputs A. Individual
D. ethics B. Small groups
C. Medium-sized groups
571. People in the North East of the UK were
more likely to be interested in a version of D. Large groups
the 4-day week than people from Greater 577. Which theory evaluated the dimensions
London and the South East. of employee oriented and production ori-
A. True ented?
B. Incorrect A. University of Iowa Studies
B. University of Michigan Studies
572. By continually improving skills and abili-
C. Ohio State Studies
ties and engaging in meaningful work
D. University of Texas Studies
A. Growth needs
578. According to Herzberg, which of the fol-
B. Relatedness needs lowing is considered a motivator?
C. Existence needs A. responsibility
D. Safety needs B. pay
C. hygiene factors
573. In organizational behavior, diversity and
inclusion are not important considera- D. working conditions
tions for promoting positive work environ- 579. OPEN DOOR POLICY IS ATTRACTIVE IN
ments. THEORY BUT DIFFICULT IN PRACTICE
A. True A. TRUE
B. False B. FALSE

580. The science supporting Organizational Be- 585. Gabriel, Sofia and Nelson work for the
havior, except? same company. They are discussing
how the company’s organizational culture

A. Anthropology
might be affecting their job satisfaction
B. Psychology and decision to stay with the company.
C. Ecology How do you think the organizational cul-
D. Sociology ture impacts their satisfaction and reten-
tion?
581. Importance / personal relevance refers
A. Organizational culture only impacts
to
their satisfaction but not their decision to
A. how much a person knows about the stay with the company
attitude object.
B. Organizational culture negatively im-
B. how significant the attitude is for the
pacts their satisfaction and decision to
person and relates to self-interest, social
stay with the company
identification and value.
C. Organizational culture has no impact
582. Which of the following is NOT character- on their satisfaction and decision to stay
istic of power? with the company
A. Used to gain lateral and upward influ-
D. Organizational culture can impact their
ence.
satisfaction and decision to stay with the
B. Requires follower dependency company by creating a positive work en-
C. Used as a means for achieving goals vironment, promoting teamwork, and pro-
viding opportunities for growth and devel-
D. Requires goal compatibility with fol-
opment.
lowers
583. What is Justice? 586. kaizen, 5S, and ISO, these 3 examples
related to
A. The prominence of its brand in the
minds of the public A. globalisation
B. The degree to which the behaviors of B. workforce diversity
an authority are in accordance to moral
norms C. Total quality management
C. The perceived fairness of an author- D. none of above
ity’s decision making
D. The willingness to be vulnerable to 587. What is Self-efficacy?
a trustee based on positive expectations A. skills that enable an authority to be
about the trustee’s actions and intentions successful in some specific area
584. Which one of the following is NOT a type B. the belief that the authority wants to
of direct financial payment? do goof for the truster
A. commissions
C. link rewards to goal achievements
B. incentives
D. belief that a person has capabilities
C. insurance needed to execute behaviors required for
D. wage task success

588. Success in international competition re- C. learning

quires organizations to be responsive to: D. Observation
E. all of the above
593. INFORMATION FLOW FROM LOWER

LEVEL EMPLOYEES TO HIGHER LEVEL AU-
THORTIES IS:
A. UPWARD
NARAYAN CHANGDER
A. changes in demography B. DOWNWARD
B. changes in the marketplace, ethnic, re-
ligious and gender diversity 594. The disadvantages of a structure by prod-
uct/brand are
C. changes in information technology
A. Specialization
D. changes in wage structure
B. coordination
589. Which is active?
C. Increase the overhead cost
A. Voice & exit
D. A & B
B. Exit & Neglect
595. Personality is best defined as an individ-
C. Voice & loyalty
ual’s
D. Loyalty & neglect
590. is known as “the father of scientific

management.”
A. Fredrick W. Taylor
B. Henry Fayol
C. Robert Owen A. characteristic pattern of thinking, feel-
D. None of these ing, and acting.
591. Frederick Winslow Taylor recommended B. most noticeable characteristics.

that [C2] C. biologically inherited temperament.
A. workers be given more autonomy in D. hidden thoughts and emotions.
the operation of their jobs
596. Which of the following is NOT a step in
B. a bureaucracy be established to pro-
the negotiation process?
vide order in the workplace
A. Conclusion and evaluation
C. a standard hourly wage be imple-
mented to discourage absenteeism B. Preparation and planning
D. a bureaucracy be established to pro- C. Bargaining and problem solving
vide order in the workplace D. Definition of ground rules
592. Attitudes are formed through 597. Transformational leadership is an exam-
A. experience ple of-
B. social factors A. Follower-Centric

B. Leader-Centric B. Health Insurance Portability and Ac-

C. Situational-Centric countability Act

D. none of above C. Family and Medical Leave Act
D. Pregnancy Discrimination Act
598. Objective knowledge, in any field of
study, is developed through:
602. “Old people do not know how to use com-
puters” is an example of
A. Stereotypes
B. Values
C. Diversity
D. Communication
603. What is Trust?

A. experience A. The willingness to be vulnerable to
B. past practices and training a trustee based on positive expectations
about the trustee’s actions and intentions
C. a review of the relevant literature
D. basic and applied research B. The perceived fairness of an authority
decision making
599. Which of these is NOT a monetary
C. The degree to which the behaviors of
method of motivation?
an authority are in accordance with gen-
A. Commission erally accepted moral norms
B. Pay Rise D. none of above
C. Recognition
604. According to Herzberg, which kind of
D. Bonuses
characteristics are most closely associated
600. A school of management thought con- with job dissatisfaction?
cerned primarily with how organizations A. intrinsic things that come from within
should be structured and managed. themselves
A. Scientific Management B. lack of advancement
B. Administrative Management
C. the goals of the job
C. Contingency Approach
D. extrinsic things that come from the out-
D. Human Relations Movement side
601. Which one of the following requires em-
605. Id Ego Superego
ployers to treat women affected by preg-
nancy, childbirth, or related medical condi- A. Sigmund Freud
tions the same as any employee not able B. Abraham Maslow
to work, with respect to all benefits?
C. Julian Rotter
A. Comprehensive Omnibus Budget Rec-
onciliation Act D. John Watson

606. Which of the following are not highly 611. Which of the following is an example of
needed interpersonal skills for the man- instrumental value?
agers in organizations? A. Freedom
A. decision making B. Self-respect
B. leading C. Social recognition
C. communicating D. Intellectual
D. motivating 612. Needs for social interaction, friendship,
NARAYAN CHANGDER
E. analytical ability affection, and love
A. Esteem needs
607. Self-actualization most closely corre-
sponds to B. Self-actualization needs
A. becoming a whole person C. Physiological needs
B. fitting in with others D. Relatedness needs
C. satisfying basic animal needs 613. Knowledge sharing can be understood as

the distribution of knowledge throughout
D. feeling aware of one’s strengths
the organization.
608. What is a common source of organiza- A. True
tional conflict related to differences in per- B. False
sonal values, beliefs, and attitudes?
614. Who is the father of scientific manage-
A. Task Conflict
ment?
B. Process Conflict
A. Frederick W. Taylor
C. Relationship Conflict B. Henry Fayol
D. Role Conflict C. Chester I Barnard
609. What is the definition of the word ‘pre- D. Max Weber
sumes’ in the sentence ‘The report pre-
615. which does not include aspects of organi-
sumes that the project will be completed
zational behavior
on time’?
A. psychology
A. Assumes
B. anthropometric
B. Rejects
C. social psychology
C. Disputes
D. anthropology
D. Questions
616. Stage of group development where close
610. A personality trait that measures an indi- ties and consensus begin to develop be-
vidual’s ability to adjust his or her behav- tween group members.
ior to external, situational factors. A. Forming
A. Core Self-Evaluation B. Norming
B. Self-Monitoring C. Storming
C. Proactive Personality D. Adjourning
D. none of above E. Performing

617. Everyone deals with stress at some C. a

point?
D. a

A. True
623. Which among the following is a signifi-
B. False
cant contribution of Andrew Ure?
618. Hector has noticed that some of his em- A. Sickness Payment
ployees are making derogatory comments
about a worker’s disability. What should B. Refuse to employ young children
Hector implement to address this issue? C. Reduce the number of working hours
A. Sensitivity training D. provide meals to employees
B. Reasonable accommodations
624. Which of the following is the factor that
C. The ADA influence perception:
D. Disability diversity A. Perceiver
619. Cindy who is being described as trustwor- B. Society
thy, altruistic and tender-minded is proba-
C. Learning
bly fairly high on the Big Five superfactor
known as D. Reinforcement
A. openness
625. global competition politics quality pro-
B. neuroticism cess management
C. agreeableness
D. conscientiousness
620. Steven
A. Yap
B. Yip
C. Yup A. global competition
D. Yop B. politics
621. The stage in the socialization process in C. quality
which a new employee changes and ad- D. process management
justs to the work, work group, and orga-
nization is 626. Student “X” has developed a new prod-
A. prearrival stage uct but has little capital to take care of em-
ployees or suppliers. With what organi-
B. encounter stage
zational structure could “X” still bring its
C. metamorphosis stage product to market?
D. socialization stage A. Mechanistic organization
622. a B. bureaucracy
A. a C. Small business
B. a D. Virtual Organization

627. What does an Organization Chart depict? 633. This leadership style can be effective
A. Employee names in situations where group members are
highly qualified in an area of expertise.
B. Relationships between employees
A. Autocratic
C. Departmental budgets
B. Democratic
D. Organizational goals
C. Open Laisser-Faire
628. According to Social-Cognitive theorists,
all of the following statements are correct, D. Situational
NARAYAN CHANGDER
EXCEPT: 634. A leader always is/has all of the follow-
A. People can learn through observing ing characteristics EXCEPT
others. A. Charismatic and extroverted
B. As people develop, they become more
B. An identified target or need
competitive.
C. A clear idea of the environment and
C. As people develop, they begin to take
media to achieve a goal
control of their behavior.
D. Persistent (knowledge, conviction)
D. People set goals for themselves and
strive to achieve their goals. 635. Training is one of the form of knowledge
629. Behavioral effects of stress include storage.
A. procrastination A. True
B. metabolism changes B. False
C. absenteeism 636. Group behavior, power, and conflict are
D. job dissatisfaction central areas of study for
630. Out of all leadership variables, which has A. archaeologists

the strongest and most beneficial effects? B. philanthropists
A. Going with the flow C. anthropologists
B. Contingent reward D. social psychologists
C. Transformational
637. An ambivert is a person displaying char-
D. active management acteristics of both introvert and extrovert.
631. Which is not one of the 10 characteristics A. True
of servant leadership? B. False
A. healing
638. The theory claims that there is no best
B. sympathy way to make a decisions. The optimal
C. empathy course of action is dependent upon situa-
D. persuasion tion (internal and external).
A. Contingency Theory
632. Stereotype refers to
A. blind discrimination of things B. Transactional Theory
B. simplified assumption about a group C. Authentic Leadership

based on prior assumptions. D. Great Man Theory

639. What is withdrawal behavior? 644. The two main factors that shape a per-
A. a set of actions that employees person’s personality are

form to avoid the work situation A. Life satisfaction and security
B. desire on the part of an employee to B. Good job and enough pay
remain a member of the organization C. Environment and genetics
C. response by which an individual ends D. Genetics and social norms
or restricts organizational memberships
D. interest and effort in the job decline 645. Science, technology, engineering, and
math careers are collectively known as
640. Organizational behavior focuses on three what?
interrelated levels of analysis:[C1] A. STOP elds
A. emotions, intentions and actions B. STEM elds
B. planning, executing and results C. the education careers
C. planning, executing and results D. subjects that girls just don’t do very
D. thinking, feeling, and acting well with
641. All of the following types of information 646. What are the factors related to motiva-
will most likely be collected by a human tion in Herzberg’s Two-Factor Theory?
resources specialist through a job analysis A. Hygiene factors and motivational fac-
EXCEPT tors
A. performance standards B. Extrinsic factors and intrinsic factors
B. human behaviors C. Social factors and individual factors
C. employee benefits options D. Physical factors and psychological fac-
D. work activities tors
642. What is the central principle of Theory Y 647. A(n) is defined as a structured system
according to McGregor? consisting of groups and individuals work-
A. Direction and control ing together to meet some agreed-upon
objectives. [C1]
B. Avoiding responsibility
A. task force
C. Integration of individual and organiza-
tional goals B. team
D. Coercion and control C. organization
D. open system
643. All dimensions of fit are sometimes
broadly referred to as person environment 648. The study of individual behavior and
fit. Each dimension can predict work at- group dynamics in organizational settings
titudes, which are partially based on cul- describes the content of study in:
ture.
A. Person Job Fit
B. Person Organization Fit
C. Other Dimensions of Fit
D. none of above

A. Organization Theory
B. Organization Design
C. Organizational Behavior
D. Organizational Development
649. What are the different leadership styles?

A. autocratic, democratic, laissez-faire, A. internal
NARAYAN CHANGDER
transformational, transactional, and ser- B. external
vant leadership
C. interactive
B. directive, supportive, achievement-
oriented D. cultural
C. authoritarian, participatory, laissez- 653. A leader who in uences employees to con-

faire ceptualize the future state of the organiza-
D. bureaucratic, charismatic, situational tion is
A. building morale
650. The stage in the socialization process in
which a new employee sees what the or- B. managing employees
ganization is really like and confronts the C. motivating employees
possibility that expectations and reality
may diverge. D. setting a clear vision
A. Prearrival stage 654. Creating a pleasant workplace also ap-

B. Encounter stage pears to make good sense.
C. Metamorphosis stage
D. Socialization stage
651. What is Cognition-Based Trust?

A. Your personality traits include a gen-
eral propensity to trust others A. political
B. It’s rooted in a rational assessment of B. social
the authority’s trustworthiness
C. economic
C. It depends on feelings toward the au-
D. legal
thority that go beyond any rational assess-
ment
655. Which of the following NOT the forces of
D. none of above organizational behavior?
A. Structure
652. When Mary’s manager states, “Mary is
an outstanding employee because she is B. Social system
paid extremely well, “ the manager is us-
C. People
ing which perspective for Mary’s behav-
ior? D. Sports

656. Based on awareness of our sense. This 662. All are examples of communicating non-
statement best describe about verbally expect

A. emotion A. Gestures
B. personality B. Voice
C. attitudes C. Posture
D. behavior D. Touch
657. One of the effects of globalization on or- 663. Explain the concept of attribution theory
ganization is and its relevance in organizational behav-
ior.
A. competitive advantage
A. It helps in understanding how individ-
B. new organizational structures uals perceive and interpret the actions of
C. work life balance others in the workplace.
D. communication problems B. It is a theory that explains the process
of photosynthesis
658. What did Abraham Maslow espouse in
his hierarchy of needs theory? C. It is a theory that predicts the behavior
of subatomic particles
A. The importance of self-actualization
D. It is a theory that explains the origin of
B. The significance of unconscious mo- the universe
tives
664. Someone with a realistic personality type
659. GRAPEVINE IS ESSENTIALS FOR EFFEC- (Holland’s) would like to work as an
TIVE COMMUNICATION
A. song writer
A. TRUE B. accountant
B. FALSE C. marketer
660. The following are type of emotion EX- D. auto mechanic
CEPT
665. Which of the following is not one of the
A. High activation negative emotion differences between managers and lead-
B. Low activation positive emotion ers?
C. High activation positive emotion A. Managers are concerned with
problem-solving while leaders are neither
D. Low activation low emotion
bound to structure nor existing goals.
661. What is the process by which individuals B. Managers are concerned with getting
organize and interpret their sensory im- people to operate efficiently while leaders
pressions in order to give meaning to their accept chaos, suspense, and risk.
environment?
C. Managers emphasize rationality and
A. interpretation control while leaders are concerned with
B. environmental analysis moving in completely new and unexpected
decisions.
C. social verification
D. Managers are concerned with plan-
D. outlook ning and organizing while leaders are con-
E. perception cerned with controlling.

666. According to Taylor, workers are mostly 671. Any characteristic that makes a person,
motivated by what? object, or event stand out will increase the
probability that it will be perceived.
A. Satisfaction
A. Stereotyping
B. Food
B. Halo effect
C. Money
C. Contrast effect
D. The weekend
D. Selective perception
NARAYAN CHANGDER
667. This factor affects the development of
personality through biological inheritance; 672. Your firm’s attorney has power when
giving legal advice.
A. family upbringing and relationships in-
teractions A. reward
B. physical stature and muscle reflexes B. coercive
C. norms and values C. referent
D. brain stimulations and workplace envi- D. expert
ronment
673. At a deciding what need to be done
668. According to Michigan Studies, a leader from day to day and task to task
who emphasizing interpersonal relations; A. Strategic level
taking a personal interest in the needs of
employees and accepting individual differ- B. Tactical level
ences among members is high in C. Operational level
A. initiating structure D. All of the above
B. problem solving
674. Below are the item that relate to status
C. employee oriented symbol except:
D. consideration A. Types of furniture
669. What size organization is used to refer B. Job title

to an organization? C. Office’s space
A. large agencies D. Seniority
B. medium sized agency
675. The part of an attitude that is formed by
C. small agency the beliefs, opinions, knowledge or infor-
mation held by a person is the definition
D. Mini agency
of
670. The key elements of motivation are A. Behavioral Component
A. Intensity, Direction & Persistence B. Affective Component
B. Intensity, Self interest & Persistence C. Cognitive component
C. Effort, Self regulations & Persistence D. Politeness Component
D. Intensity, Belonging & Determination E. Employee Component

676. Human Behavior is influenced by attitude, 681. Formal channels don’t follow hierarchy
emotion and culture.
A. True

A. True
B. False
B. False
682. The following are things that can influ-
677. Which of the following are characteristics ence employee behavior, except:
of the intuitive type of people according
to the Myers-Briggs Type Indicator (MBTI) A. Employee productivity
classification? B. Absenteeism
A. preferring routine and order and fo- C. Turnover
cusing on details
D. Job satisfaction
B. outgoing, sociable, and assertive in na-
ture E. Job Description
C. relying on unconscious processes and
683. Consciously coordinated social unit, com-
looking at the overall picture
posed of 2 or more people that functions
D. using reason, rationality, and logic to on a relatively continuous basis to achieve
handle problems and situations a common goal or set of goals.
678. Which is not the limitation of Goal- A. Work

setting Theory? B. Business
A. Overly narrow goals C. Organization
B. Overly challenging goals D. Behavior
C. Learning Opportunities
684. Investors tend to do only as well as or
D. internal competition
just slightly better than the market due to
E. Decreased intrinsic motivation
A. escalation of commitment.
679. Affective refers to B. availability bias.
A. feelings and emotions C. overconfidence bias.
B. actions D. bounded discretion.
C. beliefs
685. Knowledge acquisition is extracting infor-
D. none of above
mation and ideas from external environ-
680. ....is the study and practice of how to ment.
manage individual and group behavior in A. True
business, government and nonprofit set-
tings. B. False
A. Management 686. To be emotionally intelligent, the first

B. Organizational behavior step is to manage others’ emotions
C. Bureaucracy A. True
D. Democracy B. False

687. A questioning, probing attitude is at the B. Regression

core of: C. Projection
D. Reaction Formation
691. Which one of the following is a graph
that shows the relationship between test
scores and job performance for a group of
people?
NARAYAN CHANGDER
A. expectancy chart
B. performance standard
A. job performance
C. competency model
B. organizational reality
D. digital dashboard
C. critical thinking
692. Baizura has working at the organization
D. subjective knowledge
almost 10 years even she is being under-
688. Radi’s manager wants to recognize her paid. What kind of responses of dissatis-
excellent service performance in the past faction show by Baizura?
quarter. The manager decides to give Radi A. Exit
an amount of $1000 as a reward. Accord- B. Voice
ing to Edward Deci, which of the following
is most likely to happen? C. Loyalty
A. The bonus will encourage Rebecca to D. Neglect

work harder than before. 693. Jon made it a habit to paraphrase any
B. The reward will reduce Rebecca’s in- verbal information. This is a little annoy-
ner desire to work hard. ing to the sender but it ensures that Jon
understands the message as intended. In
C. Radi’s rewards will satisfy her higher-
the communication process, paraphrasing
level needs and increase her motivation.
is
D. Radi will feel inadequate because the
A. annoying
bonus does not address hygiene factors.
B. feedback
689. What is normative commitment? C. critical of the original message
A. staying with a company b/c you want D. none of above
to
694. Traits are defined as:
B. staying with a company b/c you need
to A. relatively enduring characteristics that
influence our behaviour across many situ-
ations
to
B. unconscious tendencies to act in differ-
D. none of above
ent ways according to the situation
690. Thinking someone is angry at you when C. physical characteristics that distin-
its actually you who you are angry at is guish us from other people
called D. permanent personality tendencies that
A. Repression determine our behaviour in any situation

695. What is not true about scientific manage- 700. If you wanted to look at factors out of
ment? control of the business which may affect it
you would look at:

A. There is a division of work between
managers and workers A. Strengths and Weaknesses
B. Focuses on developing human B. Outsiders or Threats
strengths C. Strengths and Threats
C. Manager plan and design work, assign D. Opportunity and Threats
task and set performance goals
701. What is definition of perception?
D. Workers are rewarded with financial
incentives when they increase their pro-
ductivity
696. A SITUATION IN WHICH AN INDIVIDUAL

RECEIVES MORE INFORMATION THAN HE
CAN PROCESS
A. INFORMATION OVERLOAD A. combination of emotional, attitude and
B. SELECTIVE PERCEPTION behavioural response pattern of an indi-
vidual.
697. ORGANIZATIONS CANNOT EXIST WITH- B. trusting and helpful nature
OUT COMMUNICATION C. process of classifying, interpreting
A. TRUE and giving meaning to what is happening
B. FALSE D. concept and management information
system.
698. Poses great opportunities and challeng-
ing questions for managers and employees 702. What is Procedural Justice?
in all countries. A. Reflects the perceived fairness of
decision-making outcomes
A. Diversity
B. Reflects the perceived fairness of
B. Behavior
decision-making processes
C. Organization C. Reflects the perceived fairness of the
D. Performance treatment received by employees from au-
thorities
699. What is trustworthiness? D. none of above
A. the characteristics or attributes of a
trustee that inspire trust 703. The higher the education and job level,
the higher the status.
B. the skills that enable an authority to be
A. True
successful in specific areas
B. FALSE
C. the belief that the authority wants to
do good for the truster 704. deep-level diversity
D. belief a person has capabilities needed A. differences in gender, race, ethnicity,
to execute behaviors for task success age, or disability

B. any characteristic that makes people 709. Social interaction and acceptance by oth-
different from one another ers areexamples of:
C. differences in values, personality, and A. physiological needs
work preferences
B. esteem needs.
D. none of above
C. safety needs.
705. Teams composed of individuals who have D. social needs.
never actually met one another in person
NARAYAN CHANGDER
E. self-actualization needs.
are called
A. problem-solving teams 710. Which word means to discuss something
B. cross-functional teams with someone before making a decision?
C. self-managed work teams A. Coerce
D. virtual teams B. Utilize

C. Consult
706. Leadership:
D. Persuade
A. It investigates the impact that individ-
uals 711. What are the four High-Performance
B. the concept of leading and those enti- Work Practices (HPWPs)?
ties that perform one or more acts of lead- A. Employee involvement, Job autonomy,
ing. In our day to day life, leadership can Develop competencies, Fixed salary
be viewed as either actual or potential.
B. Employee involvement, Job autonomy,
C. all above Develop competencies, Performance-
D. none of above based rewards
707. What is the optimal method for maximiz- C. Employee involvement, Job security,
ing team member participation in a global Develop competencies, Performance-
meeting?Choose 1 answer based rewards
A. Hard copy messaging D. Employee involvement, Job autonomy,

Develop skills, Performance-based re-
B. E-mail communications wards
C. Video conferencing technology
712. When organizing a team to develop a
D. Unilateral communication techniques new quality control system, management
708. It is a set of traditional assumptions wanted to assign team members hav-
about people which prompt managers to ing characteristics common to effective
believe that people dislike work, seek to teams.Which list specifies common charac-
avoid responsibility and are not ambitious teristics of effective teams?Choose 1 an-
and must be supervised closely. swer
A. Theory I A. A climate of trust, members who fill

role demands, and a large team size
B. Theory X
B. Group performance evaluation, ab-
C. Theory Y sence of conflict, and members who fill
D. Theory Z role demands

C. A manageable level of conflict, mem- C. October 12nd

bers who are conscientious, and effective D. October 6th
leadership

717. what role does personality play in the
D. Group performance evaluation, mem-
workforce
bers who score low on the personality
characteristic of extroversion, and effec- A. negative affectivity
tive leadership B. nature or nurture
713. OB specialists derive knowledge from a C. positive affectivity
wide variety of social science disciplines D. interactionist perspective
is useful for studying negotiation and
decision making. [C2] 718. The extent to which members of a group
are similar to, or different from, one an-
A. Psychology other. This is the meaning of
B. Political science A. Norm
C. Economy B. Deviant Workplace
D. Sociology C. Diversity
714. the sum of ways in which an individual re- D. Group
acts to and interacts with others, the mea-
719. Acquisition of objective knowledge and
surable traits a person exhibits.
skill development can occur interactively
A. Emotion through:
B. Feeling
C. Personality
D. none of above
715. Which of the following is NOT a need as

identified by Maslow?
A. Hygiene
B. Esteem A. rote memorization
C. Self-actualisation B. experiential learning
D. Social C. reading
716. When do you have to hand out your first D. imitating the successful behavior of
team assignment? others
720. Who is called “The master of the bureau-
cratic system (Bureaucracy)” who thought
of the theory of bureaucratic management
(Bureaucratic Management)
A. Max Weber
B. Chester Barnard
A. October 9th C. Frederick W. Taylor
B. October 5th D. Henry L. Gantt

721. Perspective that considers when and why B. when facts don’t clearly point the way
individuals consider themselves members to go
of groups, is called?
C. when a high level of certainty exists
A. Expectancy Theory
D. when facts are limited
B. Conformity Theory
726. Which is NOT a part of the 4 stages of
C. Identity Analysis Theory
group development
D. Social Identity Theory
NARAYAN CHANGDER
A. Forming
722. is the strength of the mental and emo- B. Conforming
tional connection employees feel toward
the work they do, their teams, and their C. Norming
organization. D. Performing
A. Job involvement
727. Who focused on integrating conflicting
B. Job Satisfaction needs into an organized whole in Gestalt
C. Organizational commitment psychology in the Personality Theories sec-
tion?
D. Employee engagement
A. Carl Rogers
723. Which is NOT a dimension in Maslow’s B. Fritz Perls
Hierarchy of Needs?
A. Ego 728. According to Fiedler’s contingency model
of leadership, if a leader uses negative
B. Physiological
concepts to describe the least preferred
C. Safety coworker, he or she is considered a
D. Esteem A. task-oriented leader
724. According to Herzberg, when an ex- B. “high-high” leader

tremely dissatisfied employee gets an im- C. people-oriented leader
proved salary and working conditions, he
D. none of above
A. becomes more dissatisfied and his mo- 729. We are born with all of our personality
tivation increases traits, and they cannot be changed.
B. becomes less motivated and less sat- A. True
isfied
B. False
C. becomes less dissatisfied and his mo-
tivation is unaffected 730. Isaac feels like his hard work is
never recognised. Which level of needs
D. becomes more motivated and more
(Maslow) is not being satisfied?
satisfied
A. Self-Esteem
725. Which of the following conditions would
B. Social
probably NOT lead to intuitive decision
making? C. Self-Actualisation
A. when time is limited D. Physiological

731. Which contingency theory of leadership 736. The direction of an individual’s motiva-
proposes that early in the interaction be- tion can be channeled to benefit
tween a leader and a given follower the

A. an individual’s family only
leader implicitly categorizes the follower
as an “in” or an “out”?Choose 1 answer B. only an organization
C. only an individual
A. Path-goal theory
D. both individuals and/or organizations
B. Leader-participation model
C. Situational leadership theory 737. Which characteristics emphasize in Ohio
State Studies?
D. Leader-member exchange theory
A. Initiating Structure and Employee ori-
732. Systematic research investigation pro- ented
duces evidence-based management, which
B. Initiating Structure and Consideration
involves making decisions and taking ac-
tions based on this research evidence. C. Employee oriented and Production ori-
ented
A. True
D. Production oriented and Consideration
B. False
Explanation:Systematic research investi- 738. Corporate social responsibility refers to
gation produces evidence-based manage- companies going beyond their bottom line
ment, which involves making decisions and economic interests to engage in activi-
and taking actions based on this research ties that include environmental sustainabil-
evidence. ity.
733. “Converting plans to action by establish- A. True

ing schedules and standards” is which of B. False
the following management functions?
739. This theory holds that people do accept
A. Guidance responsibility, can exercise self-control,
B. Managing materials have the capacity to innovate and consider
work to be as natural as rest or play
C. Supervision
A. Theory W
D. Monitoring
B. Theory X
734. Perception is the process through which
C. Theory Y
the information from environment is
selected D. Theory Z
A. internal 740. Which of these is NOT a step in the shap-
B. outside ing process?
C. can’t say A. Reinforcing any response that resem-
bles the terminal behavior.
D. none of above
B. Punishing behavior that deviates from
735. Virtual work is defined as employees us- the terminal behavior.
ing IT to perform their jobs away from C. Stopping the reinforcement of previ-
physical workplace. ously reinforced responses.
A. True D. Reinforcing a response that closely ap-
B. False proximates the terminal behavior

741. What is included in episodic communica- C. charming

tion characteristics are: D. inspiring
A. Communication Roles
747. What are S.M.A.R.T. goals?
B. Direction
A. Skillful, measurable, ability, result
C. Demographic Characteristic base, task performance
D. Networks B. Specific, measurable, achievable, re-
sult base, time sensitive
NARAYAN CHANGDER
742. Each of the following is the primary cate-
gories in changing workforce EXCEPT C. Specific, meaningful, achievable, re-
sult base, trust
A. Education background
D. Self-efficacy, meaning of money, abil-
B. Ethnicity
ity, result base, time sensitive
C. Age
748. This is what I want my clients, superior,
D. Gender
and colleagues to say about me when I am
743. Conscientiousness is defined as? NOT around the room.
A. hard working, dependable
B. lazy, irresponsible
C. social, outgoing
D. curious, creative
744. biographical characteristics

A. age, gender, race, disability, and
length of service
B. time on a particular job A. Perceived Professional Image
C. work experience B. Desired Professional Image
D. any characteristic that makes people C. Ambition Image
different from one another
D. Personal Professional Image
745. A major finding of the Hawthorne studies
749. Myer Briggs Type Indicator assessment is
is that [C2]
based on few different scales; tick the cor-
A. organizations are social systems rect scales
B. working conditions impact productivity A. extraversion
C. employees work best without close su- B. sensing
pervision
C. judging
D. employees are economic creatures
D. openness
746. Which term is most closely associated E. neuroticism
with transformational leaders?
750. The structure of personality according to
A. efficient Sigmund Freud is made up of three major
B. far-seeing system:the Id, the Ego and the superego.

A. True C. Operational level

B. False D. All of the above

751. What is perception in organizational be- 755. What is physical withdrawal?
havior? A. actions that provide a physical escape
A. Perception is the process of manufac- from the work environment
turing goods in organizational behavior. B. actions that provide a mental escape
B. Perception is the method of calculating from the work environment
profits in organizational behavior.
756. Knowledge acquisition, knowledge shar-
C. Perception is how individuals interpret ing and knowledge capital are the organi-
and make sense of their environment in or- zational learning processes.
ganizational behavior.
A. True
D. Perception is the strategy for market-
B. False
ing products in organizational behavior.
757. What is a challenge stressors?
752. Which are the factors that influence orga-
nizational behavior at the organizational A. Stressful demands that people tend to
level perceive as hurting their progress toward
personal accomplishments
A. motivation
B. Stressful demands that people tend
B. working with others
to perceive as opportunities for learning,
C. workforce diversity growth, and achievement
D. global competition
758. What is Intrinsic Motivation?
753. A company is changing their work orga- A. Motivation that’s felt when task perfor-
nization from employees working individ- mance serves as its own reward
ually to the use of teams.Which reward
B. Motivation that’s controles by some
system could be used to foster long-term
contingency that depends on task perfor-
team effectiveness?Choose 1 answer
mance
A. Reward system that recognizes only
group activity 759. People who score high in tend to
be sympathetic, trusting, cooperative, and
B. Reward system that rewards only indi-
modest.
vidual performance
A. neuroticism
C. Reward system that discourages col-
laboration by individuals B. extraversion
D. Reward system that rewards both indi- C. conscientiousness
vidual and group activity D. agreeableness
754. At a deciding how it should go achiev- 760. A supervisor who believes in McGre-
ing its overall objectives:what products it gor’s Theory Ywill likely monitor employ-
should produce, how it will organize work ees closely to ensure thattheir work is
and so on completed.
A. Strategic level A. True
B. Tactical level B. False

761. What are primary factors that differ- 766. Which of the following is a perception?
entiate virtual teams from face-to-face
A. noting a change in temperature
teams?Choose 1 answer
A. Reduce paraverbal cues and create B. hearing an increase in volume
more frequent social context C. recognizing an object as a car
B. Reduce telecommunications costs and D. viewing a decrease in brightness
increase paraverbal cues
767. Existence, relatedness and growth are
NARAYAN CHANGDER
C. Improve employee satisfaction and
create more frequent social context the core needs for
D. Overcome time and space constraints A. Cognitive theory
and create limited social context B. ERG theory
762. What are the traits of a good employer C. Reinforcement theory
A. Good leadership skill D. Equity theory
B. Disciplined
768. Which one of the following is not one of
C. Open Minded the conclusions of the Hawthorne effect?
D. All the above
A. They found that people change their
763. making decisions, allocate resources, and behavior when they know they are being
direct the activities. observed.
A. Manager B. They concluded that human relation-
ships influenced the behavior of workers
B. Organizing
and that new ideas were needed to ex-
C. Supervisor plain work behavior.
D. none of above C. They showed that human behavior and
motivation is complex and is influenced by
764. What is stress?
attitudes and feelings, the meaning that
A. Fighting people assign to their work and their rela-
B. bodies response to real or imagined tionship at work.
danger or other life events D. The participation of the individual is
C. school projects necessary for cooperation but it is more
important to build cooperation among or-
D. none of above ganizational subunits as a crucial function
765. The distributive justice component of or- of management.
ganizational justice is best defined as
769. How many contributing disciplines that
the fairness of the decision process
we have learned in this chapter?
A. the fairness of the decision outcome
A. five
B. the degree of decision is good or bad
B. four
C. the extent to which the decision is eth-
ical C. two
D. none of above D. ten

770. According to the Myers-Briggs Type Indi- 775. The part of attitude that refers to the
cator (MBTI) classification, people belong- intention to behave in a certain way to-
ing to the judging type wards someone or something is the defini-

A. are quiet, shy and introverted tion of
A. Behavioral Component
B. rely on unconscious processes
B. Affective Component
C. prefer their world to be ordered
C. Cognitive component
D. are flexible and spontaneous
D. Politeness Component
771. It is the collection of individuals forming a E. Employee Component
synchronized system of specialized activi-
ties for the rationale of realizing certain 776. Interactionist view of conflict belief that
goals over some extended period of time. conflict
A. Behavior A. is causes by lack of openness
B. Organization B. must be avoided
C. Organizational Behavior C. is harmful and inevitable in a group
D. Teamwork D. is a positive force in a group
772. All of the following are the consequences 777. A variable that has many and varied di-
of diversity EXCEPT mensions, seen from technology and soci-
etal behavior. called?
A. challenges of diversity
A. General Environment
B. attitudes of diversity
B. Internal environment
C. ethical imperative of diversity
C. external environment
D. leveraging the diversity advantage
D. special environment
773. Which are the learning styles?
778. administrative management (Administra-
A. Visual, auditory, verbal, solitary, so- tive Management) 5 principles 1. Planning
cial, physical (Planning) 2. Organization (Organizing) 3.
B. Visual, memory, verbal, individual, so- Command (Command)4. Coordination (Co-
cial, physiological ordination)5. Whose idea is Controlling?
C. Visual, auditory, teamwork, nonverbal, A. Henri Fayol

social, physical B. Chester Barnard
D. Visual, auditory, verbal, systematic, C. Lyndall Urwick
social, physical D. Luther Gulick
774. The study of the organizations and those 779. the degree to which a person psychologi-
people who work for them. cally identifies with his or her job
A. Administrative Office Management A. Job Involvement
B. Behavior B. Job Satisfaction
C. Organization C. Organizational commitment
D. Organizational Behavior D. employee engagement

780. The process of guiding learning in gradual 785. Adverse psychological effects of stress
steps using reinforcement or lack of rein- include
forcement is the definition of A. rapid speech
A. Learning B. absenteeism
B. Operant conditioning C. boredom
C. Social Learning D. elevated heart rates
D. Shaping behavior
NARAYAN CHANGDER
786. What is an advantage of a group that is
E. Organizational behavior not very cohesive?Choose 1 answer
781. Organization structure primarily refers A. There is less need for giving rewards
to as group rewards.
A. how activities are coordinated & con- B. When making a group decision, group-
trolled think is more likely to occur.
B. distribution of the resources C. When performance norms are high,
C. Office location productivity will be higher than in a cohe-
sive group.
D. the policy statements developed by the
organization D. When performance norms are low,
productivity may be higher than in a cohe-
782. Which of the following are behavioral sci- sive group.
ences?
787. Which one of the following terms refers
A. Psychology and learning
to an incentive plan that ties a group’s pay
B. Leading and organizing to the firm’s profitability?
C. Controlling and planning A. merit pay
D. Social psychology and anthropology B. piecework
783. Prone to stress and increased risk of car- C. pay-for-performance
diovascular disease are characteristics of D. variable pay
what persoanlity type?
788. Toyota lost its way in the late 2000s be-
A. Type B
cause it:
B. Extrovert.
C. Type A
D. Unstable.
784. What strategy involves openly dis-

cussing and addressing political issues
within an organization to reduce their neg- A. underestimated USA competition
ative impact?
B. tried to increase prices higher than the
A. Power struggle market would tolerate
B. Transparency C. emphasized production in the US
C. Avoidance D. cut costs aggressively in order to in-
D. Networking crease profitability

789. What is the definition for extroverted? 794. What is the purpose of studying the
A. cannot shut up dynamics of relationships within small
groups in Organizational Behavior?

B. active and outgoing, likes to express
their thoughts and feelings A. To focus on organizational structure
C. calm and in a relaxed manner B. To improve teamwork and collabora-
tion
D. shy and quiet and normally keep their
feelings to themselves 795. The ability to feel how others feel is the
790. In the performing stage of group develop- definition of
ment, the group has reached maturity, but A. Self-awareness
it still does not enables them to achieve
desired goals. B. Self management
A. true C. Self-motivation
B. false D. Empathy
E. Social skills
791. “Presenting, explaining, selling and de-
fending the work unit’s activities to the su-
796. A person is broadminded, courageous,
pervisor in the agency and to persons and
and forgiving. Which type of values are
groups outside of the agency” is which of
these? Choose 1 answer
the management functions?
A. Terminal values
B. Interpretation B. Transitory values
C. Representation C. Determinate values

D. Coordination D. Instrumental values
792. What does Behavioral Organizational 797. How can a healthy work-life balance help
Theory give the most importance to? in reducing workplace stress?
A. personnel A. By working longer hours
B. profit B. By prioritizing work over personal life
C. executive C. By reducing overall stress and improv-
D. Effective and efficient output ing mental well-being
793. What is a recommended approach to D. By avoiding personal life entirely

overcoming workplace stress?
798. What does Vroom’s Expectancy Theory
A. Working additional hours to meet tight emphasize as the main factors for motiva-
deadlines tion?
B. Ignoring stress symptoms and focus- A. Recognition, achievement and ad-
ing solely on job tasks vancement
C. Taking regular breaks, practicing time
B. Performance, promotion and salary
management, and seeking support
C. Effort, recognition and satisfaction
D. Isolating oneself from coworkers and
supervisorsAnswer:c) Taking regular D. Effort, performance and reward

799. Which of the following is NOT a typical A. True

characteristic of a transactional leaders? B. False
A. Let it happen
805. A team was assigned a project. Halfway
B. Management by exception (passive) through the project it was obvious that
C. Individualized consideration the team was failing to meet expectations.
D. Contingent reward Management had made sure that individu-
als assigned to the team had good inter-
NARAYAN CHANGDER
800. As per the priorities arrange the models personal skills as well as good problem-
of organizational behaviour solving and decision-making skills. How-
ever, they overlooked other abilities of
A. Autocratic, custodial, collegial and sup-
team members required for accomplishing
portive
the work.Which ability necessary for team
B. Autocratic, custodial, supportive and members was overlooked?Choose 1 an-
collegial swer
C. Autocratic, supportive, collegial and A. Type D personality
custodial
B. Technical expertise
D. custodial, collegial supportive and au-
C. Authoritarian personality
tocratic
D. Propensity for social loafing
801. Reducing the amount of human capital is
one of the process of transferring human 806. Characteristics of a Leader (Click all that
capital into structural capital. apply)
A. True A. Laziness
B. False B. Honesty
C. Hardworking
802. What defines a set of expected behavior
patterns attributed to a person occupying D. Mean
a given position in a social unit?Choose 1 E. Open-minded
answer
A. Group role 807. The three workplace conflict perspectives
are:
B. Group norm
A. Managed, Functional, and Dysfunc-
C. Group status tional
D. Group conformity B. Managed, Interactionalist, and Dys-
803. Managers must be told to treat subordi- functional
nates as slaves C. Traditional, Managed, and Functional
A. True D. Managed, Interfunctional, and Tradi-
B. False tional
E. Traditional, Managed, and Interaction-
804. Negative reinforcement motivates em- alist
ployees by encouraging them to behave in
a manner that avoids unfavorable conse- 808. Which power tactics is using flattery,
quences. praise, or friendly behaviour?

A. Ingratiation C. Mary Parker Follett

B. Personal appeals D. Hugo Munsterberg

C. Inspirational appeals 814. The theory that make assumption, behav-
D. Consultation ior is a function of its consequences is
809. Suppose you expect to be rejected when A. Expectancy theory

you ask someone out and then behave in B. Equity theory
ways that lead the person to reject you. C. Reinforcement theory
This would be an example of
D. Goal setting theory
A. filtering messages
B. high self esteem 815. defines the nature of the company’s
business in terms of how it will match its
C. incongruence internal strengths and weaknesses with
D. a self-fulfilling prophecy its external opportunities and threats in
order to maintain a competitive position
810. It is the process of interpreting some-
thing that we see or hear in our mind and
A. Strategic planning
use it later to judge and give a verdict on a
situation, group, person etc. is known as B. Financial auditing
A. Personality C. Employee testing
B. Perception D. Employee benchmarking
C. Attitude 816. What is Interpersonal Justice?
D. Group dynamics A. Reflects the perceived fairness of
decision-making outcomes
811. Perception is the experience of the
world. B. Reflects the perceived fairness of
decision-making processes
A. wonderful
C. Reflects the perceived fairness of the
B. ordinary
treatment received by employees from au-
C. sensory thorities
812. There is several strategies to build orga- 817. This theories consider personality, social,
nizational commitment EXCEPT physical, or intellectual traits to differenti-
A. Trust ate leaders from nonleaders.
B. Shared values A. Trait theories
C. Justice and support B. Behavioural theories
D. Employee complaint C. Contigency theories
D. Non leaders theories
813. Hierarchy of Needs or theory of hierarchy
of needs Whose idea was it? 818. Which are passive?
A. Abraham Maslow A. Voice & exit
B. Elton Mayo B. Exit & Neglect

C. Voice & loyalty 824. Which of the following things should lead-
ers know in order to use Fiedler’s contin-
D. Loyalty & neglect
gency theory of leadership?
819. Talkative and sociable people are A. They should conclude that they are
task-oriented leaders if they are moder-
A. Introvert
ately well liked, have some power, and su-
B. Extrovert pervise jobs that contain some ambiguity.
C. Agreeable B. They should diagnose the situation and
NARAYAN CHANGDER
D. Sensing determine whether leader-member rela-
tions, task structure, and position power
820. What makes someone unique from each are favorable or unfavorable.
other? C. They should identify themselves as
A. Shared beliefs, values, rituals, stories, relationship-oriented leaders if they de-
myths, specialised language fine the task structure and can establish
authority over subordinates.
B. Feelings, shared beliefs, rituals
D. none of above
C. Shared beliefs, stories, emotions
D. Historically based, ethics, turnover, 825. When a manager states, “Mary is an out-
absenteeism standing employee because she has a high
need for achievement, “ the manager is us-
821. One key feature of organizations is that ing which explanation for Mary’s behav-
they are collective entities. ior?
A. True
B. False
Explanation:One key feature of all orga-
nizations throughout history is that they
are collective entities. They consist of hu-
man beings-typically, but not necessarily,
employees-who interact with one another
in an organized way.
A. internal
822. OB cannot provide in making things hap- B. external
pen.
C. interactive
A. False
D. cultural
B. True
826. Leader makes decisions independently
823. Inferiority complex with little or no input from others.
A. Alfred Adler A. Autocratic
B. Julian Rotter B. Democratic
C. Abraham Maslow C. Open/Laisser-Faire
D. John Watson D. Situational

827. ability 832. Judging someone on the basis of our per-

A. the capacity to do mental activities- ception of the group to which that person
belongs.

thinking, reasoning, and problem
A. Discrimination
B. an individual’s current capacity to per-
form the various tasks in a job B. Stereotyping
C. differences in values, personality, and C. Diversity
work preferences D. none of above
D. none of above
833. Stress in the workplace is an adverse re-
828. “Identifying key agency politics and pri- action that people have in response to
orities and/or external issues and trends A. demands, constraints, and opportuni-
likely to affect the work unit” is which of ties
the management functions?
B. having too much confidence in oneself
A. External awareness C. too much ambition
B. Interpretation D. lack of ambition
C. Representation
834. A recent survey showed the social re-
D. Coordination lationships among co-workers and super-
visors were strongly related to overall
829. What is a common source of family
stress?
A. High job satisfaction
B. Open communication
C. Financial difficulties
D. Regular family vacations A. salary
B. job satisfaction
830. The countries unemployment rate is an
external force impacting on which environ- C. health benefits
ment? D. paid vacations
A. Political 835. A feeling not necessarily supported by re-
B. Economic search, something that people knows or
C. Socio-Cultural considers from feeling rather than through
conscious reasoning refers to
D. Technological
A. systematic study
831. A personality dimension describing some- B. intuition
one who is sociable, gregarious, and as-
sertive is 836. Who is in the best position to observe
and evaluate an employee’s performance
A. Agreeableness
for the purposes of a performance evalua-
B. Extraversion tion?
C. Conscientiousness A. customers
D. None of the above B. top management

C. immediate supervisor 842. What are some of the skills of a good

D. rating committees leader?
A. Worrying and giving minimal feedback
837. Members tend to make more demands on
the leader, show less cooperation and are B. Patience, empathy, creativity, and reli-
unable to work independently. ability
A. Autocratic C. Planning, communicating, and
decision-making
B. Democratic
NARAYAN CHANGDER
D. none of above
C. Let it be
D. none of above 843. Which of the following is a feature of a
good employee
838. The ability to get other people to do what
A. A team player
they do is called?
B. A nosy misdemeanor
A. Interpersonal
C. A noisy misdemeanor
B. Power
C. Authority D. An angry individual
D. Politics 844. Provides clear expectations for what

needs to be done and how it should be
839. What is Affect-Based Trust? done.
A. Your personality traits include a gen- A. Autocratic
eral propensity to trust others
B. Democratic
B. It’s rooted in a rational assessment of
the authority’s trustworthiness C. Open/Laisser-Faire
C. It depends on feelings toward the au- D. Situational
thority that go beyond any rational assess- 845. Organizational behavior in nursing has no
ment impact on patient outcomes.
D. none of above A. True
840. More Characteristics of a Good Leader B. False
(Click all that apply.)
846. Which type of search for prospective
A. Integrity
employees is suitable for companies that
B. GRIT have a dynamic environment?
C. Communication skills A. Person-job fit
D. Adaptable B. Person-group fit
E. Accountability C. Person-organization fit
841. An individual’s view of how he or she is D. Person-supervisor fit
supposed to act in a given situation is
847. True or False:An attitude is a mode of be-
A. role identity haviour that is thought to be the typical
B. role perception response of an individual.
C. role conflict A. False
D. role expectation B. True

848. Which is the followings is NOT the char- B. Netherlands

acteristic of learning organization?
C. United Kingdom

A. Holds a shared vision
D. Island
B. Discards old way of thinking
C. Communicates closely 853. What is organizational behavior?
D. Views organization as system of rela-
A. Organizational behavior is the study of
tionships
how people behave within groups.
849. How clearly employees understand their B. Organizational behavior is the study of
job duties is a function of their abilities. how individual customers, groups or or-
A. True ganizations select, buy, use, and dispose
B. False ideas, goods, and services to satisfy their
Explanation:In the MARs model, along needs and wants.
with motivation and ability, employees re- C. Organizational behavior is the study of
quire accurate role perceptions to per- how to manage the human capital of an or-
form their jobs well. Role perceptions re- ganization and focus on implementing poli-
fer to how clearly people understand their cies and processes.
job duties. These perceptions range from
role clarity to role ambiguity. D. Organizational behavior is the study of
how train people.
850. Which of the following is an effective
strategy for stress management in an or- 854. Which of the following is not an influence
ganization? on behaviour in work organisations?
A. Ignoring the signs of stress and work-
A. The individual
ing longer hoursY
B. Promoting a culture of overwork and B. The group
competition C. The environment
C. Providing stress management work-
D. The building
shops and resources for employees
D. Providing stress management work- 855. Shanni loves to travel internationally,
shops and resources for employees owns many unusual pieces of art from
local artists, and enjoys attending con-
851. there are three significant aspects in the
certs featuring an eclectic collection of mu-
definition of OB, Except
sicians. According to theorists Paul Costa
A. social inventions and Robert McRae, Shanni’s personality is
B. accomplishing goals likely high on
C. group effort A. neuroticism
D. supportive B. conscientiousness
852. In which country does the largest percent- C. extraversion
age of the working population work a four-
day week? D. agreeableness
A. Denmark E. openness to experience

856. Inclusive organizations value diversity as B. The act of guiding a group or team to
an important resource. achieve a certain goal
A. True C. Inspiring staff members to achieve
their dreams
B. False
Explanation:Organizations try to create an D. none of above
inclusive workplace, which is one that val-
862. What are lone wolves?
ues people of all identities and allows
them to be fully themselves while con- A. possess high commitment and perfor-
NARAYAN CHANGDER
tributing to the organization. In other mance, held up as role models
words, an inclusive organization views di- B. possess high commitment, Lowe task
versity as a valued resource. performance, perform many voluntary ac-
tivities
857. Small and big organizations must not
study the behavior of people in organiza- C. possess low commitment, high task
tions. performances, motivated to achieve goals
for themselves
A. True
D. none of above
B. False
863. What a person will experience with his
858. A positive attitude can positive thinking?
A. Be detrimental A. influences with great luck
B. Improve motivation B. joy.love gratitude peace hope.
C. Cause a lack of effort C. disappointment, irritation, envy, etc.
859. Who are rational and logical 864. Which on of these statement was often
used to describe managers vs. leaders?
A. Judging type
A. The manager innovates, the leader
B. Sensing type renovates
C. Extrovert type B. The manager propagate, the leader in-
D. Agreeable type novates
C. The manager administers; the leader
860. The unreliability of ::The unreliability innovates
of a test is best explained by all of the
D. The manager innovates; the leader ad-
following EXCEPT
ministers
A. poor sampling of question material
865. What are the scopes of the organiza-
B. lack of equivalence between tests tional behaviour
C. inconsistent testing conditions A. Individual Behaviour
D. failure to predict job performance B. Group Behaviour
861. What is meant by leadership? C. Organizational levels topics
A. Someone that tells employees what to D. a & b
do E. a, b & c

866. “It is an organization in which people carry a huge cost and disruptive to the em-
in the organization continuously expand ployer.
their abilities. And there are always new

A. TRUE
ideas.” What theory is this?
B. FALSE
A. Learning Organization Theory (Learn-
ing Organization:LO) 872. Sara feels anxious about solving fraction
B. Situational management theory (Con- problems. Soon, Sara becomes anxious
tingency Theory) about attempting any mathematical prob-
lems. This is a phenomenon known as:
C. Management according to systems
theory (System Theory) A. Generalization
D. Behavioral Organizational Theory B. Shaping
C. Reversal
867. The Artisan period is part of the history
of organizational behavior. D. Discrimination
A. True E. Extinction
B. False 873. A type of learning through observation
and direct experience is known as
868. Theory Y assumes that people inherently
A. Classical conditioning
A. are unhappy B. Operant conditioning
B. want to control their own destiny C. Social learning theory
C. don’t trust one another D. Shaping behaviour
D. are driven by fear 874. According to the textbook, approxi-
869. A person who acts as a liaison in interac- mately what percentage of job seekers
tions with other colleagues is called used Glassdoor during their job search to
learn about companies they might apply
A. Opinion Leader to?
B. Challenger Leader A. 32%
C. Liaison Leader B. 70%
D. Isolates Leader C. 48%
870. In the era of behavioral management the- D. 11%
ory, what is the main focus on Behavioral
Organizational Theory? 875. Harley-Davidson sells a line of boots, hel-
mets, and leather jackets indicating that
A. Effective and efficient output the firm is pursuing which one of the fol-
B. person lowing strategies?
C. executive A. geographic expansion
D. worker B. consolidation
871. A higher rate of absenteeism in an organ- C. horizontal integration

isation will not cause an organisation to D. diversification

876. The specific setting within which orga- 880. Each of the following is the methods use
nizational behavior is enacted would be in knowledge acquisition EXCEPT
called the:
A. Individual learning
B. Hiring talent
C. Freedom to apply
D. Experimentation
NARAYAN CHANGDER
881. Which one of the following is NOT sup-
ported by research as to what supervisors
can do to be better mentors?
A. situation A. steer projects into important projects
B. external environment B. set high standards
C. organizational context
C. invest the time and effort the mentor-
D. group ing relationship requires
877. Motivation has what kind of effect on or- D. focus on controlling the mentor
ganizational commitment?
882. Charismatic Leadership:
A. Strong correlation
A. is one of the modern leadership styles
B. Moderation correlation in the changing world. In this kind of lead-
C. Weak correlation ership, the leader uses charm to get the
admiration of their followers
D. none of above
B. a process of negotiation attempts will
878. Erlinda, LJ, and Jericsson are managers at be made to arrive at some mutually
Jollibee Headquarters North America. All C. all above
of them have different skills. Erlinda is
known for her technical skills, LJ for his D. none of above
interpersonal skills, and Jericsson for his
design thinking skills. Which of these is 883. The contingencies most important to lead-
not considered a critical managerial skill? ership are the situation and followers.
A. Technical Skills A. True
B. Interpersonal Skills B. False
C. Design Thinking Skills 884. Expectation of an individual to give to or-

D. Diagnostic Skills ganizations which include time, effort, en-
ergy, skill and knowledge. This statement
879. What is personality? refer to:
A. UNIQUE A. Psychological contract
B. RELATIVELY STABLE B. Exchange theory
C. THOUGHTS & EMOTIONS C. Economic Contract
D. ALL OF THE ABOVE D. none of above

885. Which one is not an element of organiza- 889. Collective entities can be understood as
tional behaviour? employees and manager share the same
mission and vision of the organization.

A. People
A. True
B. Structure
B. False
C. Technology
D. Environment 890. Franz and Estephanie are new managers.
How can they use job design to boost their
E. None of the above
team’s motivation?
886. The “ hierarchy of needs”is associated A. By not providing any opportunities for
with which theorist? skill development
A. Herzberg B. By assigning repetitive and
monotonous tasks
B. Taylor
C. By creating meaningful and challeng-
C. Ansoff
ing tasks, providing opportunities for skill
D. Maslow development and growth, offering auton-
omy and decision-making authority, and
887. Which of the following is a advantage of recognizing and rewarding employees for
laissez-faire style of leadership? their contributions.
A. It leaves room for decision making to D. By micromanaging every aspect of the
more innovative employees’ work
B. Roles of responsibility are clearer
891. The following are parts of The Big Five
C. It makes employees feel more sup- Model, except
ported A. Extrovert
D. none of above B. Friendliness
888. Discuss the importance of understanding C. Awareness
perception and decision making for effec- D. Emotional instability
tive leadership in organizations.
A. Leaders should rely on intuition rather
than understanding perception and deci- 892. The extent to which an employee iden-
sion making tifies with an organization, including the
B. Understanding perception and deci- employee’s goals and desire to continue to
sion making is irrelevant for effective maintain membership in that organization
leadership is the definition of
C. Perception and decision making only A. Organizational commitment

lead to more confusion in organizations B. Perceived organizational support
D. Understanding perception and deci- C. Employee Engagement
sion making helps leaders to anticipate
D. Job Satisfication
and manage conflicts, communicate effec-
tively, and make informed decisions. E. Job Involvement

893. B.F. Skinner 899. Positive Stress is

A. behavior theory A. Bad Stress
B. social cognitive theory B. Stress that allows you to not do any-
thing
C. humanistic theory
C. Stress that is awesome
D. psychoanalytic theory
D. Stress that can help you reach your
894. It is the extensive use of statistical com- goals
NARAYAN CHANGDER
pilation and analysis.
900. What is the belief that increased ef-
A. Small Data fort will lead to increased performance in
B. Evidence Based Management Vroom’s Expectancy Theory?
C. Big Data A. Expectancy
D. Statistics Data B. Instrumentality
C. Motivation
895. People will select perceptions according
to what they need in the moment. D. Valence
A. LEARNING 901. In The Big Five Personality Model, per-
B. MOTIVATION sonality dimensions that are closely re-
lated to job satisfaction, life satisfaction,
C. PERSONALITY and low stress levels are
D. none of above A. Emotional stability
896. Which is included in Communication Style B. Conscientiousness
A. Defensive, Pesuasive, Neutral C. Extraversion
B. Defensive, Persuasive, Argumentative D. Openness to experience
C. Argumentative, Neutral, Defensive 902. Which of the following is the way to keep
D. Neutral, Argumentative, Persuasive the culture in the organization alive?
A. Selection
897. “Everyone is a manager” this statement
B. Top Management
is referring to OB is the
C. Socialization
A. bottom line
D. All the answers
B. open system perspectives
C. for everyone 903. Self actualized people, as described by
Maslow, are least likely to
D. helping to success
898. SW looks at:

A. The Internal factors affecting a busi-
ness
B. The external factors affecting a busi-
ness
C. The future of the business A. have a strong ego.
D. None of the above B. have a well developed superego.

C. experience an external locus of con- C. perception

trol. D. fundamental attribution error

D. experience an internal locus of control.
909. The study and practice of how to manage
904. Situational Leadership: individual and group behavior in business,
A. a process of negotiation attempts will government, and nonprofit settings is re-
be made to arrive at some mutually ferred to as
B. The leader adjusts to whatever limita- A. Internationalization
tion is laid out in front of him by his subor- B. Organizational behavior
dinates and the situation itself
C. Scientific management
C. all above
D. Industrialization
D. none of above
910. What is the meaning of money?
905. Which of the following is an example of
a technology change within an organiza- A. achieve, respect, freedom
tion? B. power, respect, freedom
A. workers wanting flexible hours C. achieve, respect, ability
B. workers using new software D. integrity, ability, trustworthiness
C. workers wanting to telecommute
911. Which power base is derived from an in-
D. forming teams to complete tasks dividual’s expertise, knowledge, or skills?
906. What is Sensation? A. Legitimate power
A. Sensation refers to the process of B. Reward power
sensing our environment through touch, C. Coercive power
taste, sight, sound, and smell.
D. Expert power
B. refers to how the mind process infor-
mation 912. The ability to manage one’s own emo-
C. refers to how we store information tions and impulses is the definition of
D. none of above A. Self-awareness

B. Self management
907. Factors affecting personality
C. Self-motivation
A. Heredity
D. Empathy
B. Education environment
E. Social skills
C. living environment
D. all of the above 913. The big five models emerged as a model
for understanding the relationship be-
908. When individuals observe behaviour, tween and various
they attempt to determine whether it is
A. individuals, task difficulties
internally or externally caused is referred
to B. personality, academic behavior
A. the perceiver C. individuals, adaptability capacity
B. attribution theory D. personality, task behavior

914. Why is arbitration considered the most B. False

aggressive third-party intervention? Explanation:A key feature of organiza-
tions is that their members have a collec-
A. Because this is not a third-party role,
tive sense of purpose. This collective pur-
but that of a high-ranking individual within
pose isn’t always well defined or agreed
the organization
on. Most companies have vision and mis-
B. Because the arbitrator listens to both sion statements, but they are sometimes
sides of the argument and tries to find out of date or don’t describe what employ-
common ground
NARAYAN CHANGDER
ees actually try to achieve.
C. Because the schedule is most demand-
919. The Es in PESTLE Analysis stand for
ing
A. Economic and Environment
D. Because the decision is binding and
cannot be changed B. Efficiency and Effectiveness
C. Ecological and Essential
915. What is job satisfaction?
D. Ecology and Enterprise
A. pleasurable emotional state resulting
from the appraisal of one’s job 920. What is compensatory forms model?
B. people consciously or subconsciously A. various withdrawal behaviors are un-
want to seek correlated with one another
B. various withdrawal behaviors are neg-
916. Personality refers to the following EX-
atively correlated with one another
CEPT;
C. various withdrawal behaviors are pos-
A. character, patterns of thinking, feel-
itively correlated
ings and behavior
D. none of above
B. understanding individual differences
C. understanding various parts of individ- 921. The largest sector of the 14.7 trillion dol-
ual comes together as a whole lar U.S. economy is the:
D. understanding how human revolve
917. How might a charismatic leader work

to increase performance in an organiza-
tion?Choose 1 answer
A. Articulate an appealing vision.
B. Demonstrate Type A behavior. A. manufacturing nondurable goods
C. Avoid unconventional behavior. B. manufacturing durable goods
D. Issue a memo calling for increased ef- C. service sector
fort. D. government purchases (local, state,
federal)
918. A key feature of organizations is that
their members have a defined and agreed 922. “Power is America’s dirty world” are the
upon collective sense of purpose words of any theorist.
A. True A. Pfeffer

B. Bandridge 928. Organizational behavior researchers

C. Canter seek to find the one best way to motivate
people. [C1]

D. Thomson
A. True
923. “ Breaking each job down into its small
and simplest component parts” is idea of B. False
A. Taylor
929. “Leadership motivates the people to
B. Elton Mayo work and not the power of money”, this
C. Max Weber concept is related to
D. Maslow A. Autocratic model
924. How many levels of OB scope are there B. Custodial model
in the organization? C. Supportive Model
A. 2
D. Collegial Model
B. 3
C. 5 930. They take corrective actions to resolve is-
D. 7 sues, restore stability, and ensure that op-
erations continue smoothly.
925. An individual who wants to buy a home
A. Managers
in a neighborhood with a low crime rate is
satisfying which need? B. Disturbance Handler
A. physiological C. Resource Allocator
B. self-actualization D. Negotiator
C. safety
D. esteem 931. Which is the best summary of goal-
setting theory?
926. “Keeping subordinates informed about
key agency and work unit policies, prior- A. Goals make no difference in perfor-
ities, issues, and trends and about how mance.
these are to be incorporated into the unit” B. Always make your goals a bit higher
is which of the management functions? than you can reach.
A. External awareness C. Specific goals increase performance.
B. Interpretation
D. Easy goals make for happier employ-
C. Representation ees.
D. Coordination
932. What is the ultimate dependent variable
927. Under normal condition the individual in organizational behavior?
tries his best to work for the organization.
A. Organizational effectiveness
A. Organizations as social systems
B. Attribution B. Organizational learning
C. A total person C. Organizational efficiency

D. Mutuality of Interest D. Organizational memory

933. “Developing long-term goals, objectives 938. So having managers with good interper-
and priorities and deciding on actions” is sonal skills is less likely to make the work-
which of the management functions? place more pleasant.
B. Planning
C. Representation
D. Coordination
NARAYAN CHANGDER
A. True
934. What is one of the forces that plays a
particularly important role in sustaining an B. False
organization’s culture?Choose 1 answer
939. Transformational leadership differs from
A. Socialization process transactional leadership in that
B. Individualized interaction A. It views the mutual relationship be-
C. Personal background of key employ- tween the boss and subordinates as a re-
ees lationship of benefit only
D. Educational level achieved by key em- B. It is based on the principle of motiva-
ployees tion and motivation
C. It looks to shift the goal of subordi-
935. Which is not a formal organization? nates towards commitment and loyalty to
A. Songklanagarind Hospital the organization’s higher goal
B. Foundation for the Disabled D. It focuses on the subordination of sub-
C. Reading Club ordinates to the boss and their transfor-
mation towards his goals
D. Songkhla Kindergarten School
940. After two weeks of learning, we tend to
936. in today’s and demanding work- remember
place, managers succeed on their tech-
A. 20% of what we READ
nical skills alone
B. 30% of what we HEAR
C. 50% of what we SEE and READ
D. 90% of what we SAY and DO
941. Organizations have deep influence on em-
A. competitive
ployee behavior.
B. can
A. True
C. can not
B. False
D. cooperative
942. The following are reasons why we study
937. Select The Result Of Bad Attitude. organizational behavior EXCEPT
A. Blame, Complaint & Frustrations A. to predict an organizational event
B. Broken relationships B. to understand an organizational event
C. Panic C. to influence an organizational event
D. Together D. to manage an organizational event

943. Learning about organizational behavior 947. According to Maslow’s Hierarchy of

can best be described as a(n): Needs, which need is related to safety,
stability, and security?

A. Esteem needs
B. Security needs
C. Social needs
D. Self-actualization needs
A. mastery of basic objective knowledge
B. development of specific skills and abil- 948. A group decision-making method in which
ities each individual team member preplans
their ideas and solutions for the problem
C. application of knowledge and skills and brings these ideas to the group, is
D. multidimensional activity known as
944. Examples of failures in the communica- A. groupshift.
tion process can be B. nominal group technique.
A. Noise:misinterpretations because of
C. groupthink.
cultural messages
D. brainstorming.
B. Semantic errors
C. Gossip from the sender of the receiver 949. models
D. All of the answers A. behavior theory
945. How do functional teams differ from self- B. humanistic theory
directed teams?
C. social cognitive theory
A. Members of functional teams are all
from the same department, while self- D. psychoanalytic theory
directed teams are a group of outside con-
950. In organizations, people who act as cat-
sultants
alysts and assume the responsibility for
B. Members of self-directed teams have managing the change process are called
signi cantly more discipline than those in
functional teams
A. change managers
C. Members of self-directed teams have
signi cantly more authority than those in B. nonmanagerial employees
functional teams C. change agents
D. There is no significant difference, but D. managers
working in functional teams generally oc-
curs in less formal environments 951. Which of the following is a form of Com-
munication Network?
946. OB is the study of in the organization
A. animal behaviors A. And dan Z
B. boss behaviors B. X I dan Z

C. human behaviors C. Rectangle dan Circle
D. customer behaviors D. Circle. Wheel dan Chain

952. Which style of leadership performs very A. Organizational commitment, which

little leadership behaviour? leads to organizing tasks between gen-
A. democratic erals and superiors in a smooth, profes-
sional and professional manner
B. autocratic
B. The president achieves his personal
C. let it happen goals and objectives
D. none of above C. Subordinates’ satisfaction with the
boss, even if there is dissatisfaction with
NARAYAN CHANGDER
953. What are the common conflict resolution
the work
strategies used in organizations?
D. Reaching the minimum required num-
A. negotiation, aggression, confronta- ber of workers
tion, resignation
B. collaboration, compromise, accommo- 958. What is a strength of group decision mak-
dation, avoidance, and competition ing?Choose 1 answer
A. Power of groupthink
954. Indulgence focus on
B. Increased diversity of views
A. Having fun and enjoying life
C. Conformity pressures in groups
B. Strict social norms
D. Reduced time for making decisions
C. Autocracy
959. Hawthorne Studies is related to which
D. All of the above stage of the organisational behaviour evo-
955. When we form a general impression of lution
someone based on a single characteristic, A. Industrial revolution
such as intelligence, friendliness, or ap- B. Scientific management
pearance, we are influenced by
C. Organisational behaviour
A. assumed similarity
D. Human relations movement
B. stereotyping
960. A manager challenged an employee to
C. halo effect produce an average of 24 assemblies each
D. fundamental attribution error day for a week. This production goal
E. self-serving bias was higher than the employee had ever
achieved during any week. The man-
956. Which of these describes the primary con- ager gave the employee a tally sheet
cern of a manager? to mark after each assembly was com-
pleted.Considering the goal-setting theory
A. Building a strong network of employ-
of motivation, the manager was counting
ees
on which factors to influence the employee
B. Accomplishing organizational goals to achieve the production goal?Choose 1
C. Ensuring subordinates are happy answer
D. Increasing personal gain A. Challenge and direction
B. Feedback and reflection
957. The theory assumes that practicing trans-
formational leadership behaviors often C. Specificity and feedback
leads to several outcomes, including: D. Challenge and power

961. Role ambiguity exist when 966. Group norms are typically established
A. Job holder knows well their job

A. formally by group leaders
B. Clear work instruction
B. in the official organizational bylaws
C. Different work culture
C. by organizational leadership
D. Proper line in communication
D. informally by the entire group
962. What skills are also known as interper-
967. What is social influence model?
sonal skills that involve the manager’s
ability to work effectively with people? A. employees with fewer bonds will most
likely quit
A. Human Skills
B. employees who have direct link with
B. Technical Skills
“leavers” will more likely leave
C. Diagnostic Skills
968. Which one is the CORRECT management
D. Conceptual Skills roles by Henry Mitzberg
963. “basic convictions that a specific mode of A. Technical, human and conceptual
conduct or end-state of existence is per- B. Interpersonal, informational and deci-
sonality or socially preferable to an oppo- sional
site or converse mode of conduct or end-
C. traditionally management, communi-
state of existence” decribe
cation, human resource management and
A. Values networking
B. Values System D. none of above
C. Terminal Values 969. MTR Enterprises failed to provide ade-
D. Instrumental values quate safety training to one of its employ-
ees. As a result, the employee harmed a
964. The nature of people consists of: customer. A court would most likely find
MTR liable for
A. Individual differences
A. discrimination
B. Human dignity
B. occupational fraud
C. Motivated behavior
C. hazardous training
D. All of these
D. negligent training
965. What is the definition of a group?
970. Personality Determinants are
A. People that are in the same place at
A. Heredity
the same time
B. Environment
B. People who are dependant on one an-
other to achieve their shared goal C. Context
C. People that have a common sense of D. All of the aboves

purpose
971. How can an organization transmit its cul-
D. none of above ture to its employees?Choose 1 answer

A. By analyzing employee gripes and com- C. Facilitative style

plaints D. Delegative style
B. By using material symbols and specific
language 976. Buying your first home is an example of
stress.
C. By requiring employees to memorize
the mission statement A. Eustress
D. By influencing the balance of employ- B. Distress
NARAYAN CHANGDER
ees’ cultural backgrounds
977. Study of societies to learn about human
972. If an object reflects purple light and ab- beings and their activities.
sorbs other colors, what color will that ob- A. Psychology
ject appear to be in daylight to someone
B. Anthropology
with normal color vision?
C. Turn Over
A. any color except purple, depending on
the object’s density D. Social Psychology
B. purple 978. Which approach might be used to mentor
C. black or gray a less-experienced employee?Choose 1 an-
swer
D. white or gray, depending on the ob-
ject’s reflectivity A. Coaching and threatening
B. Refereeing and counseling
973. Vibration is crucial to which sense?
C. Counseling and sponsorship
A. sight
D. Threatening and sponsorship
B. hearing
C. smell 979. What is the importance of cooperation ac-
cording to McGregor?
D. taste
A. Low
974. The extent to which a person is reliable, B. High
and has the characteristics of being respon-
sible, persistent and achievement-oriented C. Medium
is the definition of D. None of the above
A. Extraversion
980. It is not okay to judge a person by face
B. Agreeableness value.
C. Conscientiousness A. False
D. Emotional stability B. True
981. Studies show that family physicians that
975. Occurs when the leader makes a decision listen well produce better outcomes. Lis-
alone without asking for other employee’s tening improves diagnoses, help doctors
opinions or suggestions see the context of psychological and social
issues affecting patient health, and it may
A. Autocratic style even help avoid a lawsuit. What advice
B. Consultative style would you give about listening?

A. Prepare a response before the 986. Lili, Maricel, and JM are working in the
speaker has finished his remarks to ap- same department. They are part of a(n)
pear engaged , which is defined as a structured sys-

B. Ask follow-up questions to confirms tem consisting of groups and individuals
your understanding working together to meet some agreed-
upon objectives.
C. Ignore body language because it con-
fuses the verbal message A. task force
D. none of above B. team
982. The main difference between work C. organization

groups and work teams is that D. open system
A. work groups share information
B. work teams have a common goal 987. Management is considering a reorga-
nization of sales regions and plans to
C. work teams share information allow employees to live and work in
D. work groups have a common goal their respective sales territories through-
out the United States. However, the vice
983. focuses on helping an employee president of sales wants the regionally-
make long-term career plans, while dispersed agents to participate in weekly
addresses an employee’s short-term job sales meetings.Which type of teams
skills should be organized?Choose 1 answer
A. Mentoring; coaching
A. Virtual teams
B. Recruiting; coaching
B. Quality teams
C. Appraising; training
C. Self-managed teams
D. Coaching; mentoring
D. Cross-functional teams
984. Organizational behavior is constructed
from all of the following disciplines except 988. Organizational behavior (OB):
A. It investigates the impact that individ-
A. psychology
uals, groups and organizational structure
B. physics have on behavior within the organization
C. anthropology B. focused, centralized or de-centralized,
D. sociology decision-oriented
985. Which amendment to the U.S. Constitu- C. all above

tion states that “no person shall be de- D. none of above
prived of life, liberty, or property, without
due process of the law”? 989. What is values?
A. Thirteenth Amendment
A. pleasurable emotional state resulting
B. Fifth Amendment from the appraisal of one’s job
C. Tenth Amendment B. things that people consciously or sub-
D. none of above consciously want to seek

990. Who is the father of scientific manage- 996. The science of human behavior and indi-
ment? vidual differences is:
A. Elton Mayo
B. Robert Owen
C. Frederick Taylor
D. Henri Fayol
991. Elton Mayo is one of the researchers from
NARAYAN CHANGDER
the Humanistic period. A. anthropology
A. True B. sociology
B. False C. engineering
992. What does the word ‘query’ mean in the D. psychology

sentence ‘It is difficult not to query the 997. Personality attributes that measure the
ideas when they are based on little re- degree to which people believe they con-
search’? trol their own destiny are the definition of
A. Rejects
B. Disagrees with strongly A. Locus of Control
C. Suggests indirectly B. Machiavellianism
D. Expresses some doubt C. Self-Esteem
993. Jose D. Self-Monitoring
A. Decent E. Risk-Taking
B. Worth it 998. The viewpoint that there is no one best
C. traditional way to manage people of work but the
best way depends on certain situational
D. Precontil
factors.
994. A type of leadership style in which mem- A. Positive Organizational Behavior
bers of the group take a more participative
B. Administrative Management
role in the decision-making process-
C. Contingency Approach
A. democratic
D. Human Relations Movement
B. situational theory
C. transformational theory 999. Which of the following statements is true
about personality?
D. behavioral theory
A. Personality is free from the influence
995. Which one of the following is the tradi- of the environment.
tional view of conflict?
B. Personality remains constant over
A. Conflict is inevitable outcome in a time.
group
C. Personality is influenced by hereditary
B. Conflict is necessary for a group factors.
C. Conflict must be avoided D. Personality can be measured solely
D. Conflict is natural to each group through personal interviews.

1000. Why does communication become inef- 1004. Function of management are
fective? A. Planning and organising

A. Subordinates do not provide informa- B. Commanding and co-ordinating
tion about job problems
C. Controlling
B. Good communication between subordi-
nates and superiors D. All of the above
C. Ensure instructions have been re- 1005. “It’s easier to talk about money or sex
ceived properly than about power, “ is what theorist said?
D. Always informed about job problems A. Baldridge
1001. Rewards that are part of the job it- B. Canter
self:the responsibility, challenge, and feed- C. Deming
back characteristics of the job.
D. Hammer
A. Challenge
B. Intangible rewards 1006. Which style of leadership maintains
complete control over the group?
C. Extrinsic rewards
A. democratic
D. Intrinsic rewards
B. autocratic
1002. What is true about the relationship be- C. let it happen
tween performance evaluation and moti-
vation?Choose 1 answer D. none of above
A. The relationship is a function of the de- 1007. Corporate social responsibility refers to
gree of indirect empowerment of the su- organizational activities which intend to
pervisor. benefit society and environment beyond
B. The relationship is negative because company financial interests or legal obliga-
performance appraisals have no impact tions.
on employee behavior. A. True
C. The relationship is acceptable but per- B. False
formance evaluations have little potential
for impacting motivation. 1008. Which statement is true?
D. supervisors must have confidence that A. The main goal of work teams is to
the effort they exert will lead to a favor- share information.
able employee performance. B. The main goal of work teams is collec-
tive performance.
1003. What is the Goal Setting Theory?
C. The main goal of work groups is collec-
A. Views money as having symbolic not
tive performance.
just economic value
B. Views task performance as its own re- D. The main goal of work groups is syn-
ward ergy.
C. Views goals as primary drivers of the 1009. is the sum total of ways in which an indi-
intensity and persistence of effort vidual reacts to and interacts with others.
D. none of above A. Talent

B. Skill 1014. The following are current trends of

C. Knowledge changing workforce EXCEPT
A. Increased racial and ethnic diversity
D. Personality
B. more baby boomers
1010. Continuously learn new skills is relate C. more women in workforce
with
D. generational diversity
A. work life balance
1015. Which are the factors that influence
NARAYAN CHANGDER
B. contingent work
organizational behavior at the individual
C. employability level?
D. employment relationship A. motivation
B. working with others
1011. Leaders with vision must be distin-
guished by basic characteristics C. workforce diversity
A. The ability to expand the scope of appli- D. global competition
cation of the future vision to include other 1016. Which of the following is not a core topic
units, places, and circumstances by ex- of organizational behavior?
porting the vision to others.
A. motivation
B. Focus on intellectual stimulation
B. attitude development
C. They encourage employees to self- C. conflict
reflect
D. resource allocation
D. The ability to express your vision not
only with words and words, but also with 1017. What is Routine Task Performance?
actions and actions A. Involves employee responses to task
demands that are novel or unpredictable
1012. What is the Human Capital Advantage
in organizational learning? B. Individuals develop ideas or outcomes
that are novel and useful
A. Rare and difficult to imitate
C. Well-known responses to demands
B. Helps discover opportunities and mini- that occur in normal predictable ways
mize threats in the external environment
D. none of above
C. All of the above
1018. Employees A and B work together on
D. Non-substitutable:Not easily replaced the same project team. When the team
by technology faces a complex problem, the team leader
usually asks B to generate alternative so-
1013. The process whereby superior A gives
lutions for the team to consider. Experi-
subordinate B authority over a defined
ence has shown that B is more likely to
area which falls within the scope of A’s
take initiative, set ambitious goals, and
own authority is:
feel that the team can effectively influ-
A. Delegation ence its environment. Employee A tends
B. Assign task to do well on routine jobs, is plagued
with self-doubt, and feels that the team
C. Allocate resource is largely powerless over its environ-
D. None of the above ment.Which statement is correct?

A. Employee A exhibits positive core self- 1023. What are S.M.A.R.T. goals?
evaluation, and employee B exhibits nega- A. link rewards to goal achievements
tive core self-evaluation.

B. meaning of money
B. Employee A exhibits negative core self-
evaluation, and employee B exhibits posi- C. defined as the belief that the authority
tive core self-evaluation. wants to do good for the truster
C. Employee A exhibits negative core self- D. reflect energy rooted in belief that
evaluation, and employee B exhibits nega- work task contribute to larger purposes
1024. Which stress is considered the GOOD
D. Employee A exhibits positive core self- stress?
evaluation and employee B exhibits posi-
A. Eustress
B. Distress
1019. Employment law is an example of which
PESTEL factor? 1025. What organizational structure breaks
down the company both according to func-
A. Social tions and objects.
B. Legal A. Matrixorganisation
C. Environmental B. Functional organization
D. Political C. Divisional Organization
1020. what is refers to the combination of the D. Mechanistic organization
effectiveness and efficiency of an organi-
zation while 1026. The challenge of managing different gen-
erations entails getting to know different
A. effectiveness ways of communicating and working to-
B. efficiency gether
C. productivity A. True
D. goal B. False
1021. The capacity to perform a specific task 1027. Heredity factors affect the you in-
successfully herit.
A. Locus of control A. character traits
B. openness to experience B. personality traits
C. Generalized self-efficacy C. environmental
D. halo effect D. physical traits
1022. What are the three determinants of be- 1028. Management’s acknowledgment of
haviour in organizations? work well done
A. People, technology, structure A. Benefit
B. Group, Individual, management B. External rewards
C. Individuals, Groups, Structure. C. Recognition
D. Personality, perception, attitudes D. Salary

1029. What is the focus of the Open Sys- B. May be cheaper to establish a local fac-
tems Perspective in organizational effec- tory
tiveness? C. Inconsistency in standards
A. Transforming inputs to outputs effi- D. A & B
ciently and flexibly
B. Maintaining a close fit with changing 1034. Which of the following is NOT a common
conditions reason that people resist change?
A. habit
NARAYAN CHANGDER
C. Organizational efficiency
D. Internal-Subsystems Effectiveness B. concern over personal loss
1030. Even More Characteristics of a Good C. uncertainty

Leader D. overconfidence
A. Vindictive 1035. What is continuance commitment?
B. Patient
A. staying with a company b/c you want
C. Reliable to
D. Understanding B. staying with a company b/c you need
E. On a power trip to
1031. What is the equity theory?
to
A. Motivation doesn’t just depend on your
D. none of above
own beliefs but also what happens to oth-
ers 1036. “Providing guidance and oversight
B. Internal tension that can only be alle- while working to promote and recognize
viated by restoring balance to the ratios performance” is which of the following
C. Refer to someone in the same com- management functions?
pany A. Guidance
D. none of above B. Managing materials
1032. Which option defines organizational cul- C. Supervision
ture?Choose 1 answer D. Monitoring
A. A diverse cultural subset working to-
1037. What is Expectancy?
gether to strengthen impact
A. Taking into account their observations
B. A shared system of meanings that is
with others who have performed such
unique to the organization
tasks
C. An organizational segmentation ac-
cording to cultural background B. Belief that a person has the capabili-
ties needed to execute the behaviors re-
D. A human resources department pro- quired for success
gram for recognizing diversity
C. Belief that exerting a high level of ef-
1033. The advantages of a structure by geog- fort will result in success
raphy are D. The persuasion employees receive to
A. Local decision making get the job done

1038. The following are international values C. Role Perception

according to G. Hofstede, except?
D. Role Expectation

A. Power Distance
B. Uncertainty Avoidance 1044. Process of transferring the human cap-
ital into a computerized systems is a
C. Uncertainty Indulgence method to
D. Individualism vs Collectivism
A. protect organizational behavior
1039. Physical learning styles B. practice the knowledge acquisition
A. prefer to use hands. C. store and retain intellectual capital
B. prefer to use emotions. D. increase the competitive advantage
C. prefer to use body and sense of touch
D. prefer to use brain. 1045. He suggested that bureaucracy is the
best form of organization because it
1040. Which power tactics is increasing the makes highly efficient management prac-
target’s motivation and support? tices possible.
A. Consultation A. Elton Mayo
B. Legitimacy B. Robert Owen
C. Coalition C. Max Weber
D. Rational persuasion D. Henri Fayol
1041. represents system of values, norms
1046. Maslow’s theory is a hierarchy because
and ethics that guide a person to behave
properly in the society
A. Id A. all needs are important
B. Ego B. needs are satisfied sequentially

C. Super ego C. needs are never truly satisfied
D. Super Id D. all needs are equal
1042. What does the term ‘speculates’ mean 1047. Acceptable standards of behavior
in the sentence ‘The author speculates within a group that are shared by the
about the potential impact of the new pol- group’s members, is called?
icy’?
A. Norm
A. Rejects
B. Group
B. Disagrees with strongly
C. Cohesiveness
C. Suggests indirectly
D. Status
D. Expresses some doubt
1043. Types of Roles that are presented in the 1048. FLOW OF INFORMATION BETWEEN
powerpoint, except? PEERS
A. Role Conflict A. UPWARD
B. Role Analysis B. LATERAL

1049. Johnny has a ton of work to do. As soon C. Voice

as he gets home, he goes inside and gets D. Exit
straight to work. He exhibits:
A. Conscientiousness 1054. Ronnie is constantly worried and has
lots of anxiety about his grades, even
B. Extraversion when he is doing well. He exhibits
C. Agreeableness
A. Conscientiousness
D. Neuroticism
B. Extraversion
NARAYAN CHANGDER
1050. What are examples of healthy coping C. Agreeableness
skills? (Select All Options that Apply)
D. Neuroticism
A. Time Management
1055. The statement “everyone is a manager”
B. Breathing exercises
is referring to OB is the
C. Talking with a trusted adult
A. bottom line
D. Keeping all of my problems to myself
B. for everyone
1051. Which organizational variable(s) is(are) C. helping to success
important to the study of group dynamics?
D. open system of organization
1056. A technique that helps employees deal

with change that appeals to their sense of
logic is
A. education and communication
B. manipulation
C. co-optation
A. organization structure D. coercion or threats to employees
B. role conflict and ambiguity
1057. What does the word ‘disputed’ mean in
C. job task the sentence ‘Many have disputed the va-
D. heirarchy of authority lidity of Maslow’s theory’?
A. Suggests indirectly
1052. The following are not important criteria
for managers to pay attention to in order B. Disagrees with strongly
to be considered ethical C. Expresses some doubt
A. Utilitarian Results D. Rejects
B. Individual Rights
1058. Which roles are critical to the cohesive
C. Social justice nature and direction of the group?
D. Distributive Justice A. Emphatic roles
1053. Reducing work effort is? B. Task roles
A. Loyalty C. Maintenance roles
B. Neglect D. Blocking roles

1059. The tasks to be completed have a high D. none of above

degree of formalization.
1065. decision maker has complete informa-

A. Mechanistic organization tion, identifies relevant opinions, choose
B. Organic organization highest utility option.
C. Small business A. Rational Decision Making
D. Virtual Organization B. Bounded Rationality
1060. High levels of conflict C. Intuition
A. increase group cohesiveness D. none of above
B. are never a factor in group effective- 1066. An employee’s blood pressure rises, in-
ness dicating a(n) symptom of stress.
C. can contribute to group effectiveness A. psychological
D. are necessary for group cohesiveness B. physical
1061. Personalities, belief, values and atti- C. emotional

tudes are secondary categories of work- D. behavioral
force diversity.
1067. IN WHICH COMMUNICATION THE IN-
A. True FORMATION FLOWS FROM HIGHER AU-
B. False THORITY TO LOWER AUTHORITY
1062. When the person receiving a message in- A. UPWARD

terprets it the same way the sender meant B. DOWNWARD
it, it is communication.
1068. According to Maslow’s Hierarchy of
A. good Needs, which need is at the top of the
B. misunderstood pyramid?
C. effective A. Security needs
D. confusing B. Social needs
1063. A person who believes on luck, he is con- C. Self-actualization needs

sidered D. Physiological needs
A. internal locus of control 1069. Change is the reality of life.
B. external locus of control A. False
1064. What is Informational Justice? B. True
A. Reflects the perceived fairness of the C. Maybe
communications provided to employees D. All of the above
from authorities
B. Reflects the perceived fairness of the 1070. Who is the inventor of management?
treatment received by employees from au- (Administrative Management) POSDCoRB
thorities type?
C. Reflects the perceived fairness of A. Lyndall Urwick & Luther Gulick

decision-making process B. Frederick W. Taylor

C. Frank and Lillian Gilbreth A. task

D. Chester Barnard B. process
C. functional
1071. Which of the following statements is
not an example of stereotyping? D. dysfunctional
A. There is no need to offer child-care to 1076. What is an example of someone with a
him; men aren’t interested in child care. NEGATIVE attitude?
B. Don’t hire an older worker; they can’t
NARAYAN CHANGDER
A. Someone who did not get chosen to be
learn new skills. a captain on the team and decides to work
C. She was good at her last job, so she harder and support the appointed captain.
will be good at this one. B. Someone who got told that they can’t
D. She won’t relocate for a promotion, go to the football game and argues with
since women don’t relocate. their parents.
E. The new hire will be emotionally insen- C. Someone that just got a lesser grade
sitive, since he is a man. on their test and decides to go to the
teacher to ask what they need to do to be
1072. What are the five levels of analysis in better prepared for the next test.
Organizational Behavior discussed in the D. None of the above
paragraphs?
A. Individual, Interpersonal, Team, Man- 1077. INTENSE FEELINGS AND OFTEN ARISE
agerial, Organizational WITHOUT A SPECIFIC EVENT ACTING AS
A STIMULUS.
B. Individual Behavior, Interpersonal Re-
lations, Small Group Dynamics, Inter- A. Emotion
group Relations, Organizational Systems B. Mood
1073. Whose ideas are Theory X and Theory C. Feeling

Y? D. none of above
A. Max Weber 1078. The four main dimensions which influ-
B. Frederick W. Taylor ence behaviour in work organisations are:
C. Douglas McGregor A. Individual, organisation, group, gen-
der
D. Chester Barnard
B. Individual, group, organisation, envi-
1074. Judgment of someone is only based on ronment
perception of group category, what is it
C. Group, environment, organisation,
called?
gender
A. Diversity
D. Environment, group, individual, gen-
B. Stereotypes der
C. Acclamation
1079. Who is the proponent of the 14 manage-
D. Urbanization ment principles?
1075. Conflict that hinders group performance A. Elton Mayo

is conflict. B. Robert Owen

C. Max Weber would often reflects on her day and learn

D. Henri Fayol from her mistakes. She is

A. Type A person
1080. Deviant workplace behaviour is a volun-
tary behaviour that violates significant or- B. Type B person
ganisational norms and in doing so threat-
ens the well-being of the organisations 1085. During a group meeting, there is a
and its members. heated disagreement about the direction
of a project. Team members argue pas-
A. TRUE
sionately, but eventually, they find a com-
B. FALSE promise. What type of conflict resolution
style is displayed?
1081. A learning theory that says people can
learn through direct observation and expe- A. Avoiding
rience is the definition of
B. Competing
A. Learning
C. Accommodating
D. Collaborating
C. Social Learning
D. Shaping behavior 1086. The job of a foreign currency trader re-
quires individuals with high
A. conscientiousness
1082. The ability to be aware of what you feel
is the definition of B. extraversion
A. Self-awareness C. sensing
B. Self management D. risk taking
C. Self-motivation
1087. People who identify opportunities,
D. Empathy show initiative, take action, and perse-
E. Social skills vere until meaningful change occurs.
1083. Intra-sender roles conflict happen be- A. Core Self-Evaluation

cause B. Self-Monitoring
A. Two or more people demand different C. Proactive Personality
things
D. none of above
B. Different roles for one position
C. Other’s expectation is different from 1088. Using sight, hearing, taste and smell are
role’s holder expectations part of the stage of the individual per-
D. Having a gap between personality and ceptual process.
job requirement A. selection
1084. Baby always feel the need to take B. senses
things easy and relax. She enjoys chal-
C. observation
lenging herself but not to the extend of
sacrificing her time with her family. She D. translation

1089. Individuals strong in styles are 1094. Which are the 3 important employees’
thought to be more task-oriented, creative behaviours?
and capable of dealing with complexity. A. Employee productivity, absenteeism,
A. compromising turnover
B. accommodation B. Turnover, hardworking, respectful
C. collaboration C. Job satisfaction, work opportunities,
Dynamic
D. competing
NARAYAN CHANGDER
D. Feelings, shared beliefs, rituals
1090. Type A person
1095. The work tasks in company “XY” are
A. Always are in urgency not always fixed and can change over time.
B. Never suffer from a sense of urgency Furthermore, company decisions are made
collectively.
C. Always worried
A. Small business
D. None of the Above
B. bureaucracy
1091. Which is constructive? C. Mechanistic organization
A. Voice & exit D. Organic organization
B. Voice & loyalty 1096. MORE COMMUNICATION IS BETTER
C. Exit & Neglect COMMUNICATION
D. Loyalty & neglect A. TRUE

B. FALSE
1092. The open systems view emphasizes
that organizations survive by adapting to 1097. What is progression model?
changes in the external environment. A. various withdrawal behaviors are un-
A. True correlated with one another
B. False B. various withdrawal behaviors are neg-
Explanation:The open systems view atively with one another
states that organizations depend on the C. various withdrawal behaviors are pos-
external environment for resources, af- itively correlated
fect that environment through their out-
D. none of above
put, and consist of internal subsystems
that transform inputs to outputs. 1098. what are TWO benefits of a motivated
workforce?
1093. This leader offers little or no guid-
ance and leaves decision-making up to the A. This can result in better productivity
group. B. customer service will most likely im-
A. Autocratic prove
C. you can pay them less because they’re
B. Democratic
enjoying work
C. Open/Laisser-Faire
D. they only work when they feel like
D. none of above working

1099. How does perception influence decision 1103. Leaving the situation, quilting or trans-
making in organizations? ferring is?

A. Perception has no impact on decision A. Exit
making B. Voice
B. Perception only affects individual deci- C. Loyalty
sion making, not organizational decision
D. Neglect
making
C. Decision making in organizations is 1104. What is the focus of the Stakeholder
solely based on logic and reasoning Perspective in organizational effective-
ness?
D. Perception shapes how individuals in-
terpret information and make choices A. Values and ethics prioritize stake-
holder interests
1100. What is an Adaptive Task Performance? B. All of the above
A. Well-known responses to demands C. Personalizes the open systems per-
that occur in normal, predictable ways spective
B. Involves employee responses to task D. Challenges with stakeholder perspec-
demands that are novel and unpredictable tive
C. Individuals develop ideas or physical 1105. What is the order of needs, from bottom
outcomes that are novel and useful to top?
D. none of above A. safety, physiological, love, esteem,
self-actualization
1101. Which of the following is one of the key
findings in Hawthorne experiment? B. self-actualization, esteem, love,
safety, physiological
A. Cooperation between worker and man-
agement will ensure work is accom- C. physiological, safety, love, esteem,
plished. self-actualization
B. Developing standards of work will D. There is not order

boost productivity 1106. Employee B was upset by Employee
C. Employees perform better when they A’s behavior at the department’s planning
are part of any program. meeting. Which factors will influence Em-
ployee B’s perception in this situation?
D. Workers when rewarded with financial
Choose 1 answer
incentives increase their productivity
A. Stimulation, task, and skills
1102. In the managerial grid, the style B. Situation, target, and perceiver
is also termed “impoverished manage-
ment.” C. Problem, criteria, and alternatives
A. 1, 1 D. Heredity, environment, and perceiver
B. 1, 9 1107. Tana, a climate campaigner at an envi-

ronmental organization, always uses ra-
C. 9, 1
tionale to make decisions for project im-
D. 9, 9 plementation. She believes that the right

decisions can be made only through scruti- A. Brainstorming

nization and analysis. Each time she needs
B. Nominal Group Technique
to make a decision, she weighs all options
before taking action. Which of the fol- C. Deviant Workplace
lowing is Tana’s personality type according D. Counter-Productive work behavior
to the Myers-Briggs Type Indicator (MBTI)
classification? 1112. Charismatic leaders are leaders who in-
A. intuitive fluence followers by
NARAYAN CHANGDER
B. introverted A. articulating the vision
C. thinking B. setting low performance expectations
D. feeling
C. conveying an old set of rules
1108. “Married people are more stable em- D. making group sacrifices
ployees than single people” is an example
of 1113. Agus works with people of various na-
A. assumed similarity tionalities and faiths. How can he effec-
B. stereotyping tively manage people from different cul-
tures?
C. halo effect
A. by adapting his management style to
their differences
B. by keeping a straightforward and open
1109. Which one of the following is true for communication style
employers who use independent contrac-
C. by using his own motivations to guide
tors?
others
A. Social Security taxes are higher than
for regular employees D. by treating everyone uniformly, re-
gardless of their background
B. Fair Labor Standards Act overtime re-
quirements do not apply 1114. situation as FACTORS INFLUENCING
C. Payroll taxes are paid by the employer PERCEPTION is of how many types
D. Federal income taxes are charged at a A. 1
reduced rate
B. 2
1110. the capacity to do mental activities-
C. 3
thinking, reasoning, and problem solving
A. ability D. 4
B. intellectual abilities 1115. Transactional leaders are leaders who
C. diversity management guide by
D. seniority A. offering rewards to followers
1111. Is an idea-generation process that B. the force of their personality
specifically encourages any and all alter-
C. inspiring followers
natives while withholding any criticism of
those alternatives. D. articulating a vision for followers

1116. A is a durable disposition to behave in a C. energy

particular way in a variety of situations. D. momentum

A. personality theory
1120. Employees who believe they have been
B. personality trait
treated unfairly on the job are more likely
C. personality test to steal from their employers. [C2]
D. social situation A. True
1117. Tana, a human resource executive, is in B. False
charge of the recruitment process in her or-
1121. It is a framework within which an or-
ganization. During the hiring process, she
ganization arranges its lines of authority
often needs to coordinate with prospec-
and communications and allocates rights
tive employees. The organizational pro-
and duties.
cess does not require her to inform employ-
ees who do not get through the selection A. Organizational behaviour
process. However she believes that it is B. Organization’s effectiveness.
rude not to give them an update. She thus
makes sure that she send them e-mails in- C. Organization structure
forming them all about the selection pro- D. Organization culture
cess. Which of the following personality
types is Tana characterized by according 1122. An employee involvement program that
to the Myers-Briggs Type Indicator (MBTI) periodically moves individuals from one
classification? job assignment to another is:
A. sensing A. job enlargement
B. judging B. job enrichment
C. feeling C. job rotation
D. thinking D. job sharing
1118. As manager, you have the to revise E. flextime

your employees’ work schedules based on 1123. Which of the following is a lower-order
the needs of the department. need in Maslow’s hierarchy?
A. leadership
A. personal safety
B. authority
B. self-worth
C. duty
C. love
D. confidence
D. independence
E. influence
1124. Shows individual’s different behaviours
1119. Which of the following is a term bor- in different situations is known as
rowed from the physical sciences that ac-
A. distinctiveness
curately describes people’s resistance to
change? B. consensus
A. uncertainty C. consistency
B. inertia D. cooperatives

1125. Which is not included in the characteris- 1131. Suppose you expect to be rejected when
tics of interpersonal power? you ask someone out and then behave in
A. Skill ways that lead the person to reject you.
This would be an example of
B. Award
A. filtering messages
C. Validity
B. high self esteem
D. Openness
C. incongruence
NARAYAN CHANGDER
1126. decision isn’t based on logic only
frompast experience. D. a self-fulfilling prophecy
A. Rational Decision Making
1132. What style of Leader presents a prob-
B. Bounded Rationality lem to individual employees asking for
C. Intuition their opinions and suggestions before ul-
timately making the decision their-self?
D. none of above
A. delegative
1127. What is a difference that is easy to
judge called? B. self-making decision
A. External level C. consultative

B. Internal level D. facilitative
C. Deep level
1133. What does Organizational Structure de-
D. Surface Level fine?
1128. Some of the characteristics are not in- A. Employee salaries
herited from birth while others are learned
B. How activities are directed toward
over time
goals
A. True
B. False 1134. Which one of the following terms refers
to helping new employees appreciate the
1129. Hierarchy of needs values and culture of a firm?
A. Abraham Maslow A. offshoring
B. Sigmund Freud B. organizing
C. Julian Rotter
C. onboarding
D. B.F. Skinner
D. outsourcing
1130. The following is one of the components
of attitudes, namely 1135. Reinforcement theorists believe that be-
haviour results from
A. Friendly Component
B. Affective Component A. external consequences
C. Trustly component B. setting high goals

D. Politeness Component C. intrinsic satisfiers
E. Employee Component D. internal personality traits

1136. how much you care about and identify C. positive reinforcement
with your job. D. attitude

A. Job Satisfaction
1142. Who developed the Grant chart or Bar-
B. Job Involvement chart?
C. Employee Engagement A. Henry L. Gantt
D. none of above B. Frank and Lillian Gilbreth
1137. What is the most accurate definition of C. Max Weber
stress? D. Frederick W. Taylor
A. A state of perpetual happiness and 1143. Changing the situation, problem solv-
contentmentY ing?
B. A normal physical and emotional re- A. Exit
sponse to challenging situations
B. Neglect
C. A condition that only affects the el-
C. Loyalty
derly
D. Voice
D. A result of excessive sleep and relax-
ation 1144. Leadership styles are:
1138. Leaders are born and not made- A. Charismatic Leadership
A. Great Man Theory B. Participative Leadership
B. Born Leaders C. Situational Leadership
C. Authentic Leadership D. all above
D. Transformational Leadership 1145. All of the following are ways to main-

tain organizational memory EXCEPT
1139. What is erosion model?
A. keeping good employees
A. that employees with fewer bonds will
B. hiring individual and acquiring other
most likely quit
companies
B. that employees who have direct link C. transferring knowledge into structural
with “leavers” will more likely leave capital
1140. A flat organization: D. systematically transferring knowledge
A. has a large number of levels of man- before employees leave
agement hierarchy 1146. Effective is
B. Implying a narrow span of control A. The degree to which an organization
C. Implying a wide span of control meets the needs of its clientele or cus-
tomers
D. A& B
B. The degree to which an organization
1141. Action that increases the likelihood of a can achieve its ends at a low cost
particular behavior. C. The degree to which an organization is
A. negative reinforcement able to exist and grow over the long term
B. learning D. All of the aboves

1147. WHICH type of experiences effect the 1152. The sharing and understanding of data
developmental stages resulting in shaping and information as sender and receiver is
the personality. A. Diversity
A. food and shelter B. Performance Goal
B. early childhood C. Trust
C. outings D. Communication
D. happy and festive
NARAYAN CHANGDER
1153. Which of the following is an organiza-
1148. the negative feelings and unfair treat- tional structure change?
ment we reserve for others simply be- A. a new way to package chocolate cake
cause we have defined them as being in B. changing who reports to whom
the out-group
C. resentment of bosses by employees
A. In group bias
D. the building of a new workshop
B. out group bias
1154. Which method of reducing resistance to
C. conformity
change is mostly likely to backfire on the
D. none of above manager who uses it?
1149. According to Frederick W. Taylor, what A. education and communication
was the purpose of scientific manage- B. manipulation
ment?
C. participation
A. Emphasizing the importance of motiva- D. negotiation
tion
B. Focusing on individual employees 1155. Group behavior is ruled by sociology.
A. True
1150. Which of the following is not included in
B. False
Surface level diversity?
A. Age 1156. OB is the study of in the organiza-
tion
B. Preference
A. human
C. Ras
B. human behaviors
D. Gender
C. employee
1151. What are the three types of group deci- D. employer
sion making?
1157. Which of the following best defines or-
A. Delphi, Questioning, and Nominal
ganizational behavior in nursing?
B. Nominal, Multiple, and Diversified
A. The study of human behavior in health-
C. Nominal, Delphi, and Brainstorming care settings
D. Brainstorming, Storyboarding, and B. The study of nursing techniques and
Multiple procedures
E. Investigative, Delphi, and Brainstorm- C. The study of medication administra-
ing tion in hospitals

D. The study of nursing ethics and legal well-being and environmental sustainabil-
issues ity.

1158. What importance does an individual at- A. Globalization
tribute to rewards in Vroom’s Expectancy B. Organizational behavior
Theory? C. Sustainability
A. Valence D. Corporate social responsibility
B. Motivation
1164. Question 1-What is meant by human be-
C. Instrumentality havior?
D. Expectation A. Changing employees’ attitudes, the de-
1159. This theory claims that leaders have cer- gree of their cooperation and creativity,
tain characteristics that make them a good and preparing them for change and devel-
leader- opment
A. Trait theory B. The field that is concerned with study-

ing the behavior, attitudes, and opinions
B. Behavioral Theory of workers in organizations
C. Authentic Leadership C. All the individual’s reactions to stimuli
D. Great Man Theory that occur in the work environment
1160. The disadvantages of a structure by D. Everything that the individual issues in

Function are terms of mental and internal motor re-
sponse to the things he is exposed to
A. Communicate problems may arise
B. Easier to recruitment training 1165. If there is no feedback in communication
then it can be called
C. Poor co-ordination
A. Upward Communication
D. A & C
B. One Way Communication
1161. There is no relation between individual C. Two Way Communication
with company’s performance.
D. Single Communication
A. TRUE
B. FALSE 1166. how much someone cares about their
job. It’s about feeling valued, having the
1162. How much does the Group resolution of right tools,
1 Case Study-Written essay is worth in A. Job Satisfaction
the Continuous Evaluation option?
B. Job Involvement
A. 15%
C. Employee Engagement
B. 25%
D. none of above
C. 10%
D. 40% 1167. You find yourself in a group in a class
that has to write and put together a dra-
1163. .... refers to companies going beyond matic presentation that will be filmed on
their bottom line and economic interests video. There are people of all types of abil-
to engage in activities that promote social ities in the group and most seem pretty

keen on doing the project. Which leader- 1172. The big five personality is all of the fol-
ship style would be appropriate? lowing except?
A. Authoritarian A. Agreeableness
B. Democratic B. Conscientiousness
C. Let it happen C. Openness
D. none of above D. Understanding
1173. The study of what people do in an or-
NARAYAN CHANGDER
1168. A theory that suggests that employees
ganisation and how that behaviour affects
compare their inputs and outputs from a
the employee’s performance of the organ-
job to the ratio of relevant others is known
isation refers to
as
A. organizational behavior
A. reinforcement theory
B. organizational citizenship
B. action motivation
C. goal setting 1174. Someone with a investigative personal-
ity types would very much
D. equity theory
A. conforming and practical
1169. The adjustment of one’s behavior to B. independent and curious
align with the norms of the group is called? C. energetic and self confident
A. Expectation D. imaginative and idealistic
B. Conformity
1175. Herzberg found that factors related to
C. Expectancy job satisfaction were
D. Conformance A. related to power.
B. intrinsic
1170. perceptual distortions have
C. extrinsic
A. 5
D. related to safety needs
B. 8
C. 6 1176. A(n) shows the flow of inputs to and
outputs from a job being analyzed
D. 7
A. job description
1171. Sabrina’s supervisor just told her that if B. organization chart
she woks overtime this weekend she could C. process chart
have two days off next week. Last month
Sabrina worked one weekend and still has D. job analysis
not received her promised two days off. 1177. The disadvantages of a structure by ge-
This is an example of which variable in ography is
Vroom’s Expectancy theory?
A. Local decision making
A. effort-performance linkage
B. May be cheaper to establish a local fac-
B. performance-reward linkage tory
C. effort-reward linkage C. Inconsistency in standards
D. attractiveness D. A & B

1178. Differences in values, personality, and B. Person Organization Fit

work preferences that become progres- C. Other Dimensions of Fit
sively more important for determining sim-

ilarity as people get to know one another D. none of above
better.
1183. The following are the methods can be
A. Surface Level Diversity used for knowledge acquisition process EX-
B. Deep Level Diversity CEPT
C. Diversity Characteristic A. Hiring talent
D. none of above B. Experimentation
1179. What are some benefits of having emo- C. Awareness

tional intelligence? D. Individual learning
1184. Which of the following approaches to

quality improvement would emphasize
statistical modeling techniques?
A. decrease stress
B. Increase wellbeing
C. better relationships with others
D. all of the above
1180. What are the types of withdrawal be- A. Six Sigma

havior? B. TQM
A. exit, value, lonely, neglect C. Taguchi’s method
B. earnings, voice, loyalty, neglect D. the Sharuin system
C. exit, value, loyalty, neglect
1185. What is the Source of power in the or-
D. exit, voice, loyalty, neglect ganization?
1181. What is defined as the occupational po- A. Controlling limited resources
sitions a person holds over the years? B. balance of power
A. promotion C. change in goals
B. reality shock
D. organizational changes
C. a psychological contract
1186. Which is the correct answer in the per-
D. a career
ceptual process
1182. A theory that people are attracted to A. attention
and selected by organizations that match
their values, and leave when there is not B. perceiver
compatibility. C. sound
A. Person Job Fit D. input-stimuli

1187. What is the difference between trans- 1191. Blake and Mouton’s leader operates
formational and transactional leadership? on the assumption that adequate organiza-
A. Transformational leadership focuses tion performance is possible through bal-
on individual goals, while transactional ancing the necessity to get out work while
leadership focuses on organizational maintaining morale of people at a satisfac-
goals. tory level.
B. Transformational leadership is more A. 9, 1

suitable for creative industries, while B. 5, 5
NARAYAN CHANGDER
transactional leadership is more suitable
C. 1, 9
for traditional industries.
C. Transformational leadership is more D. 1, 1
effective in small organizations, while
1192. mental ability to analyze and diagnose
transactional leadership is more effective
complex situations.
in large organizations.
A. Technical Skill
D. Transformational leadership inspires
and motivates, while transactional leader- B. Conceptual Skill
ship exchanges rewards for performance.
C. Human Skill
1188. Which Alderfer’s ERG levels includes D. none of above
self-worth?
1193. . “ people need companionship and be-
A. Existence
longing, and seek satisfation in the social
B. Belonginess relationships they form at work” is idea
C. Relatedness of
D. Growth A. Taylor
B. Elton Mayo
1189. Three elements of structure are
C. Max Weber
A. Artifacts, values and assumptions
B. Line of command, power-distance, job D. Henry Fayol
division
1194. The field of organizational behavior fo-
C. Hierarchy, values, power cuses on three interrelated levels of anal-
D. Structure, power, job-division ysis:attitudes, intentions, and behavior.
[C1]
1190. Suppose that you are viewing two ob- A. True
jects at different distances in the same line
of vision. What can you determine about B. False
these objects by moving your head back
and forth? 1195. Organizational behavior seeks to make
organizations more profitable by address-
A. which object is bigger ing the treatment of people and the way
B. which object is moving faster they do their jobs. [C2]
C. which object is more brightly lit A. True
D. which object is closer B. False

1196. “Work efficiency It does not depend 1200. Teams composed of individuals who
only on good environment. But it also function without a supervisor are called
depends on having good human relations

within the organization. “Whose research A. virtual teams
results are this?”
B. self-managed work teams
A. Elton Mayo
C. problem-solving teams
B. Abraham Maslow D. cross-functional teams
C. Mary Parker Follett
1201. If you believe that they are master of
D. Hugo Munsterberg their own
A. External locus of control
1197. Principles of scientific management 41.
Setting standards (Standardization) 2. Se- B. Internal locus of control
lect people according to scientific principles. C. Autocratic
To get the right person for the job (Se- D. All
lection) 3. Develop each person to be as
effective as possible (Develop person) 4. 1202. Which of the following are part of our
Collaborate to work in a friendly manner growth and environment?
in the organization (Friendly Cooperation) A. Family
A. Frederick W. Taylor B. Friends
B. Frank and Lillian Gilbreth C. Culture‘
C. Max Weber D. All the above
D. Henry Fayol 1203. Which of the following is a potential con-

sequence of family stress?
1198. Noting of a difference between things; A. Enhanced family bonding
often we refer to unfair discrimination,
which means making judgments about in- B. Improved physical health
dividuals based on stereotypes regarding C. Increased conflicts and tension
their demographic group. D. Reduced communication
A. Discrimination 1204. COMMUNICATION THAT FLOWS FROM
B. Stereotyping HIGHER LEVEL IS CALLED UPWARD COM-
MUNICATION
C. Diversity
A. TRUE
D. none of above
B. FALSE
1199. According to the Big Five Model, the 1205. The degree to which a person likes or
dimension addresses a range of interests dislikes himself is the definition of
and fascination with novelty.
A. Locus of Control
A. emotional stability
B. Machiavellianism
B. extroversion C. Self-Esteem
C. openness to experience D. Self-Monitoring
D. agreeableness E. Risk-Taking

1206. The global analysis is one of the levels 1212. what are the benefit of responding over
of organizational behavior. reacting?
A. True A. increased productivity, builds
B. False trust.Enhanced team work.
B. This is where other’s will say “Attitude
1207. What mathematical process do employ- Problem”
ers use to forecast availability of internal
C. Decreased Productivity
job candidates that shows the probabili-
NARAYAN CHANGDER
ties that feeder positions in a chain will D. more create unsolved Problem
be filled?
1213. Schizotypal personality traits describe
A. access analysis someone who
B. workforce analysis A. Stubborn and difficult to direct
C. trend analysis B. Not confident and always humble
D. Markov analysis C. Eccentric and disorganized
1208. A good teacher is an example of D. Perfectionist and hates criticism
A. manager 1214. Recognize how workplace politics influ-
B. leader ence behavior within an organization.How
do employees often respond when feel-
1209. Carl Jung ing threatened by organizational poli-
A. behavior theory tics?Choose 1 answer
B. social cognitive theory A. With defensive behaviors
C. humanistic theory B. With proactive behaviors
D. psychoanalytic theory C. With high performance pressures

D. With organizational investment
1210. How many traits were identified by
early experts 1215. In The Big Five Personality Model,
the personality dimensions that describe
A. 17593
someone who is responsible, reliable, per-
B. 17953 sistent, and organized are
C. 17833 A. Emotional stability
D. 17834 B. Conscientiousness
1211. What is a common effect of work- C. Extraversion
related stress on family life? D. Openness to experience
A. Increased quality time spent with fam- 1216. What are the main theories of motiva-
ilyY tion in organizational behavior?
B. Improved relationships with family A. Maslow’s Hierarchy of Needs,
members Herzberg’s Two-Factor Theory, and Ex-
C. Neglect of family responsibilities and pectancy Theory
relationships B. Social Exchange Theory, Attribution
D. Enhanced family communication Theory, and Self-Efficacy Theory

C. Cognitive Evaluation Theory, Self- 1222. Which term describes the tendency for
Determination Theory, and Job Charac- individuals to expend less effort when
teristics Theory working collectively than when working in-

D. Reinforcement Theory, Equity Theory, dividually?Choose 1 answer
and Goal-Setting Theory A. Social loafing
1217. Process of taking risk and chances B. Independent effort
A. Risk propensity C. Selective perception

B. Risk avoidance D. Employee disengagement
C. Risk 1223. What does the Myers-Briggs Type In-
D. First and Second dicator classification of S versus N stand
for?
1218. Which factor is most likely to contribute A. sensing/intuitive
to nurse burnout in an organization?
B. social/perceiving
A. Adequate staffing levels
C. stable/negligent
B. Supportive work environment
D. sympathetic/thinking
C. Lack of work-life balance
D. Opportunities for professional devel- 1224. If you are a creative and imaginative
opment person, what kind of personality trait do
you mostly have?
1219. Which factor does not influence the Per-
A. Open to Experience
sonality of a human being?
B. Neuroticism
A. Heredity
C. Extraversion
B. Culture
D. Agreeableness
C. Economic Condition
D. Society 1225. What is Valence?
A. Anticipated value of the outcomes as-
1220. What is the triple bottom line in the con-
sociated with performance
text of organizational behavior?
A. Profit, revenue, expenses B. Belief that successful performance
will result in some outcome
B. Human resources, finance, technology
C. Feelings can create doubts about task
C. Economy, society, environment accomplishment
D. Sales, marketing, production D. none of above
1221. The advantages of a structure by Func- 1226. Whaat is job characteristics theory?
tion are
A. things people consciously want to seek
A. Expertise is pooled and related tech-
nology B. argues that job satisfaction depends
on whether you perceive that your job sup-
B. Easier to recruitment training plies the things you value
C. Inconsistency in standards C. describe the central characteristics of
D. A & B intrinsically satisfying jobs

D. emotional state resulting from the ap- C. Authorities kept people safe at night
praisal of one’s job by dispersing the mob at 4 a.m.
1227. Which is destructive? D. The officers invaded the personal

space of the leader and used their power
A. Voice & exit
to arrest unreasonably.
B. Loyalty & neglect
C. Exit & Neglect 1232. In present context, challenges for OB
are
NARAYAN CHANGDER
D. Voice & loyalty
A. Employee expectation
1228. FILTERING INCREASES THE EFFECTIVE-
NESS OF UPWARD COMMUNICATION B. Workforce diversity
A. TRUE C. Globalization
B. FALSE D. All of the above
1229. Negative norm can lead to
1233. actively support innovation and ev-
A. Counter-productive Work Behavior ery step of the process that leads to inno-
B. Enhance Work Performance vative ideas.
C. Freedom A. All managers
D. Salary Raise B. Champion managers
1230. Which of the following best describes C. Idea managers
group decision making?
D. Idea champions
A. A group of individuals each do individ-
ual research on a problem and submit 1234. It is the tendency of people to behave
their ideas to a committee for considera- differently when they receive attention be-
tion cause they respond to the demands of sit-
B. A group of individuals discusses a uation.
problem in pairs and develops a list of rec-
A. Thorndike Law of effects
ommendations
C. A group of individuals are selected B. Law of individual differences
to tackle a problem together in order to C. Hawthorne Effect
achieve a solution
D. Organizational Behavior
D. An external consultant is hired to solve
a problem 1235. Power that relates to the ability of the
1231. Which of the following represents an un- giver of orders to convince others with
ethical political event? logical-rational arguments to do some-
thing is called?
A. Dispersing the mob by using a high-
pressure water cannon mixed with chem- A. Politic
icals to spray the protesters. B. Manipulative Persuasion
B. Government road closures that pre-
C. Manipulation
vent ambulances carrying patients from
passing through D. Persuasion

1236. A manager with good can make the C. 4 level

work place more pleasant
D. 3 level

A. Communication
B. knowledge 1242. differences in gender, race, ethnicity,
C. experience age, or disability
D. Interpersonal Skills A. workplace diversity
1237. What is the definition of Attitude? B. deep-level diversity
A. A settled way of thinking or feeling C. surface-level diversity

about someone or something, typically D. discrimination
one that is reflected in a person’s behav-
ior.
1243. What is attitude?
B. A person, place, or thing.
A. a relatively enduring organization of
C. An word that describes action. beliefs, feelings, and behavioral tenden-
D. All of the above. cies towards socially significant objects,
groups, events or symbols”.
1238. Human Relations movement empha-
sizes focusing on strengths and capacities B. a relatively permanent change in be-
that can be measured. havior brought about by experience
A. TRUE C. a quality or characteristic that some-
B. FALSE one or something has
D. none of above
1239. The implication of globalization is
A. more competition 1244. What is Disposition-Based Trust?
B. consume more time
A. Your personality traits include a gen-
C. competitive advantage eral propensity to trust others
D. communication problem B. It’s rooted in a rational assessment of
1240. Deep-level diversity can be seen in an the authority’s trustworthiness
individual’s beliefs, values, and attitudes. C. It’s depends on feelings toward the au-
A. True thority that go beyond any rational assess-
ment
B. False
Explanation:Deep level diversity includes D. none of above
differences in personalities, beliefs, val-
ues, and attitudes. We can’t directly see 1245. What size organization is commonly
this deep-level diversity, but it is evident used to refer to an organization?
in a person’s words, decisions, and ac-
tions. A. large agencies
1241. Maslow’s Hierarchy of needs has B. medium sized agency
A. 6 level C. small agency

B. 5 level D. Mini agency

1246. Teams are increasingly popular among B. It means the individual is encouraged
successful organizations because they to do die the same thing in the future.
have been found to
C. It is an optimistic approach for a per-
A. outperform individuals in many tasks son to achieve good results
B. match the performance of individuals D. none of above
in every kind of task
C. match the performance of individuals 1252. A key to a manager’s success is the abil-
ity to use to influence employee behav-
NARAYAN CHANGDER
in many tasks
ior.
D. outperform individuals in every kind of
task A. a combination of personal and posi-
tional power
1247. Leadership effectiveness can measured
through all of the following except B. positional power
A. Objective evaluations C. personal power
B. Employee actions D. acquired power
C. Subjective evaluations E. a combination of personal charisma
D. Effectiveness Actions and threat of punishment
1248. We don’t need any previous knowledge 1253. The number one indicator of career suc-
to make sense of the things we see. cess and priority for many young people
A. True looking for new jobs. This statement best
describe about
B. False
A. employability
1249. The degree to which an organization can
achieve its ends at a low cost is B. contingent work
A. effectiveness C. pay and benefits
B. efficiency D. work life balance
C. productivity
1254. The degree to which a society expect
D. goal there to be difference in levels
1250. refers to economic, social, and cul- A. Restraint
tural connectivity with people in other
B. Indulgence
parts of the world.
A. Work/Life Balance C. Power Distance
B. Organizational Behavior D. All of the Above
C. Knowledge Management
1255. What does EVLN mean?
D. Globalization
A. Exist, Van, Lawn, Nest
1251. what a person with negative attitude B. Exit, Void, Loan, News
tend to believe?
C. Exit, Voice, Loyalty, Neglect
A. there is nothing to look forward to.and
all best days are in the past. D. none of above

1256. Groups created by managerial decision A. formal group

in order to accomplish stated goals of the B. task group
organization are called

C. command group
A. formal groups
D. informal group
B. informal groups
1260. Which of the following terms is NOT in-
C. task groups
cluded in the definition of organizational
D. interest groups culture?
1257. The Hawthorne studies uncovered the A. Sensible procedures
importance of: B. Beliefs and values
C. Guide the behaviour and thinking of
the organizational members
D. Ways of interacting
1261. Motivation has what kind of effect on
job performance?
A. Strong negative
B. Strong positive
A. the workflow and scheduling of work
C. Weak positive
for production efficiency
D. Weak negative
B. delegating authority downward and
throughout the organization 1262. Theory X and Theory Y describe
C. the informal organization and its im- A. Theory X is negative and Theory Y is
pact on productivity negative
D. viewing an organization as clockworks B. Theory X is negative and Theory Y is
positive
1258. The science of human behavior and indi-
C. Theory X is positive and Theory Y is
vidual differences is:
positive
D. Theory X is positive and Theory Y is
negative
1263. In which circumstances would the use of
360-degree performance evaluations ap-
ply?Choose 1 answer
A. anthropology A. When only internal customer feedback
is helpful
B. sociology
B. When only external customer feed-
C. engineering
back is helpful
D. psychology C. When both internal and external cus-
1259. This kind of work group is brought to- tomer feedback is helpful
gether to accomplish a specific job or sin- D. When feedback from supervisors is
gle activity, such as the development of a helpful but customer feedback is not help-
new product. ful

1264. Which of the following is an accurate 1269. In October 2017, President Trump
statement about transformational lead- sought to deflect a news story reporting
ers? on links between his campaign and Russia
by tweeting the following:“Who paid for
A. Their organizations are not productive.
it, Russia, the FBI or the Dems (or all)?”
B. Their organizations suffer from high Trump attempted to diffuse the situation
turnover rates by:
C. Their organizations are highly produc- A. ranging about a different topic
NARAYAN CHANGDER
tive. B. attempting to discredit the source
D. They are poor motivators. C. twisting the semantics or meaning of
the words
1265. The only effective way to guard against
D. none of above
social loafing is for managers to make spe-
cial efforts to do this. 1270. Which type of group is defined by the or-
A. be fair to all group members ganization’s structure? Choose 1 answer
B. assess individual contributions of A. Unified group

group members B. Formal group
C. assess the group as a whole exclu- C. Informal group
sively D. Designated group
D. treat all group members equally 1271. Which of the following is NOT one of the
Big Five traits?
1266. Two team members frequently en-
gage in personal conflicts, disrupting the A. sense of humour
group’s productivity. This is an example B. openness to experience
of Functional Conflict. T/ F? C. conscientiousness
A. True D. extraversion
B. False
1272. What are the 4 distinct elements of per-
sonality?
1267. LEADERSHIP is
A. ALL OF THE ABOVE
A. Ability to follow and involved people
B. HALO EFFECT, SOCIAL IDENTITY, PER-
B. Ability to directing and involved people SONAL IDENTITY, SELF ESTEEM
C. Ability to use veto power C. NEGATIVE REINFORCEMENT, PUNISH-
D. Ability to responsible MENT, LAW OF EFFECT, SELF FULL FILL-
ING
1268. What is the tool that gives you influence D. SELF ESTEEM, GENERALIZED SELF-
over others? EFFICACY, LOCUS OF CONTROL, EMO-
A. Coercion TIONAL STABILITY
B. Expertise 1273. When you sense danger-whether it’s

real or imagined-the body’s defenses kick
C. Position
into high gear in a rapid, automatic pro-
D. All correct. cess.

1277. What is value percept theory?

A. argues that job satisfaction depends

on whether you perceive that your sup-
plies the things that you value
B. things that people consciously want to
attain
C. emotional state resulting from the ap-
A. Fight-or-Flight Reaction
praisal of one’s job
B. Stress
D. none of above
C. Stamina
1278. 1-The Difference between Managers
D. Physical Changes and Leaders:
1274. What is the major problem with the A. Managers administer, leaders inno-
Myers-Briggs Type Indicator as a measure vate
of personality? B. Managers maintain, leaders develop
A. It has an excess of classifications C. Managers focus on systems, leaders
which tends to confuse a person. focus on people
B. It forces a person to be categorized as D. none of above
either one type or another.
1279. When an entire workforce threatens to
C. It tends to overemphasize intuitive go on strike to protest a work change,
traits over analytical traits. managers might try this method of reduc-
ing resistance to change.
D. It indicates results related exclusively
to job performance. A. facilitation and support
B. negotiation
1275. High performance teams have
C. education and communication
A. Identified roles and fair distribution
D. participation
B. Recognized leadership
1280. PESTEL stands for:
C. Shared vision
A. Political, Environmental, Social, Trade
D. All of the answers & Legal
B. Political, Economic, Social, Technologi-
1276. The degree to which a person is socia-
cal, Environmental & Legal
ble, talkative, assertive, and comfortable
in building relationships with others is the C. People, Economy, Social, Technology,
definition of Law
A. Extraversion D. People, Money, Culture, Technology
and Land
B. Agreeableness
1281. From the list below, identify which fac-
C. Conscientiousness
tor does not form one of the six key areas
D. Emotional stability of a PESTEL analysis.
E. Openness to experience A. Technological changes

B. Ecological changes 1286. Definition of perception?

C. Education changes A. The processes that account for an in-
D. Political changes dividual’s intensity, direction, and persis-
tence of effort toward attaining a goal.
1282. The major limitation of contingency ap-
B. The ability to influence a group toward
proach is that it sometimes ignore differ-
the achievement of a vision or set of goals.
ences among people and situations.
C. A process by which individuals orga-
A. TRUE
NARAYAN CHANGDER
nize and interpret their sensory impres-
B. FALSE sions in order to give meaning to their en-
vironment.
1283. This is knowing the reason for his abnor-
mal looks and overt reactions to normal D. System of shared meaning held by
members that distinguishes the organiza-
A. A total person
tion from other organizations.
B. Attribution
C. Organizations as social system 1287. What are the two types of stress
D. Mutuality of Interest A. Positive

B. Negative
1284. “Making sure that the needed supplies,
equipment, and facilities are available” is C. Happy
which of the following management func- D. Angry
tions?
A. Guidance 1288. Person capable of controlling emotion
B. Managing materials A. Instability
C. Supervision B. Stability
D. Monitoring C. Stressors
1285. All of the following are internal behav- D. None

ioral processes except:
1289. is concerned with the study of hu-
man behavior at work.
A. Organisational behaviour
B. Human Behaviour
C. Institutional Behaviour
D. Groups Behaviour
1290. The desire to withdraw from or sup-

press a conflict.
A. cognition A. Accommodating
B. perceiving B. Collaborating
C. judging C. Avoiding
D. leading D. Competing

1291. What is task performance? B. will pay attention to the good, rather
A. Behaviors involved in transforming or- than bad in people, situations, events.

ganizational resources into goods or ser- C. when you are having a very bad run
vices an organization produces of luck but you still say “Good Morning”
B. value of set of employee behaviors that rather than “What’s so good about this
contribute either positively or negatively morning”.
C. Voluntary acts that may or may not be D. none of above
required but that contribute to the organi-
zation by improving quality 1296. Sarah knew that she could steal the sup-
plies from work and no one would know
D. none of above about it. However, she knew that steal-
1292. Which statement is most correct? ing was wrong, so she decided not to take
anything even though she would probably
A. Because there is demand, manage- never get caught. What is this an example
ment and administration arise. of?
B. Because it is managed, it must rely on
A. Superego
administration and organization.
B. Ego
C. Because there is an organization,
there must be management and adminis- C. Dishonesty
tration.
D. Id
D. Because of need comes management
and administration. 1297. Falling interest rates are an example of
what kind of external force that causes
1293. The leadership style emphasizes moti- a company to need to make an organiza-
vation and inspiration. Leaders are proac- tional change?
tive, making a change in others.
A. marketplace competition forces
A. Transformational
B. labor market forces
B. Transactional
C. government laws and regulations
C. Behavioral
D. Follower-Centric D. economic forces
1294. A choice made from alternatives is de- 1298. The pandemic has improved attitudes to-
fined as wards working from home.
A. a problem A. True
B. a decision B. Incorrect
C. an attribution
1299. This theory hypothesize that no single
D. none of above best type of leadership style exists.
1295. What an individual who have negative A. Situational leadership
attitude will pay attention to?
B. Contingency leadership
A. people with negative attitude will ig-
C. Behavior leadership
nore the good and pay attention to the
bad. D. Transaction leadership

1300. Documentation of work procedures in an 1305. is number one indicator of career

organization is an example of success.
A. structural capital A. Contingent work
B. relationship capital B. Work-life balance
C. human capital C. Employability
D. intellectual capital D. Pay and benefits
NARAYAN CHANGDER
1306. How has computer technology affected
1301. A third party to a negotiation who has
work in the Information Technology Age?
the authority to dictate an agreement is
A. It has not impacted work processes.
A. mediator B. It has changed the way people work.
B. conciliator 1307. The message giver gives reasons to

C. arbitrator change someone’s opinion
A. Neutral Style
D. consultant
B. Argumentative Style
1302. Which country has already passed a C. Persuasive Style
law facilitating access to flexible working
hours? D. Non Neutral Style
A. United Kingdom 1308. Will there will be questions from the

students to the group that is presenting
B. Deutschland
the case study?
C. Netherlands
A. Yes
D. Denmark B. No
1303. Reserved and people oriented people 1309. What is negative stress
are
A. Stress that prevents you from doing
A. Dominated what you need to do
B. Inspiring B. Stress that is good
C. Cautious C. stress is amazing
D. Supportive D. Stress that allows you to be who you
are
1304. A team is tasked with developing a new
product. They include members from mar- 1310. What is integrity?
keting, design, and engineering depart- A. the perception that the authority ad-
ments. What type of team is this? heres to a set of values an principles that
A. Cross functional Team the truster finds acceptable
B. the belief that the authority wants to
B. Project Team
do good for the truster
C. Virtual Team
C. general expectation that words of an
D. Self Managed Team individual can be relied on

D. belief that a person has capabilities 1316. Looking for a solution that is satisfac-
needed to execute behaviors required for tory and sufficient is called
task success

A. sub-optimizing.
1311. When leaders delegate to their people B. seeking an implicit favourite.
and allow them to do as they please to C. simplifying.
complete the task is known as:
D. satisficing.
A. Let Leadership
B. Democratic Leadership 1317. Stitched by Design, Inc., has decided
to advertise on the Internet to market
C. Follower-Centric to prospective customers beyond her local
D. Transformational Theory neighborhood. In so doing, SbD is follow-
ing a
1312. WHICH FACTORS INFLUENE PERCEP-
A. geographic expansion
TION?(YOU CAN TICK MORE THAN ONE)
B. diversification
A. SITUATION
C. consolidation
B. PERCEIVER
D. concentration
C. GIFTS
D. EVERYTHING 1318. According to Herzberg, hygiene factors
1313. Mind organizes information and forms A. control dissatisfaction but not satisfac-
images and compares them with previous tion
exposures to similar stimuli.
B. help people avoid infections
A. MOTIVATION
C. control motivation and satisfaction
B. LEARNING
D. control motivation but not satisfaction
C. PERSONALITY
D. none of above 1319. FORMAL COMMUNICATION IS CALLED
AS GRAPEVINE
1314. A study of the culture and practices in A. TRUE
different societies is called
B. FALSE
A. Personality
1320. Operant conditioning argues that
B. Anthropology
C. Perception
D. Attitudes
1315. A force that influence your behavior is

called
A. theory
A. behavior has unintended conse-
B. motivation quences
C. competence B. behavior is learned through observa-
D. none of above tion

C. behavior is a function of its conse- 1326. Louie, Maria and Abel are part of a
quences team project tasked to ‘Develop long-term
D. behavior patterns are established in goals, objectives, priorities and deciding
childhood on key action steps’. Which management
function are they practicing?
1321. The leader attributes his subordinates’
performance behavior to one of two types
of reasons B. Planning
NARAYAN CHANGDER
A. Either personal or public C. Representation
B. Either announced or unannounced D. Coordination
C. Either internal or external
1327. The part which focus on male value is
D. Either reasons related to the boss or called
the task
A. Feminine
1322. The employees look depress and pres-
B. Masculine
sure in their daily task. This statement
show that the employees engaged in C. Collectivism
A. easy going person D. Individualism
B. positive emotion
1328. ABC components of attitude are
C. negative emotion
A. affective, behavioral and cognitive
D. high leadership skills
B. adversity, belief and consequences
1323. Gender, age and ethnicity can be cate-
gories as for changing workforce C. affective behavioral consequences
A. primary categories D. none of above

B. secondary categories 1329. French management theorist, originally
C. tertiary categories outlined five management function that
D. none of the above condensed into four
A. Henry Mintzberg
1324. A team where the members have the
power to make their own decisions is: B. Elton Mayo
A. Team C. McGregor
B. Remote team D. Henri Fayol
C. Communication team
1330. In the era of classical management the-
D. Self-directed team ory, what does Classical Organizational
Theory focus on?
1325. ELTON MAYO REPRESENTS FOR
A. Scientific management A. Effective and efficient output
B. Classical administration B. executive

C. The human relations approach C. worker
D. A& B D. personnel

1331. No two persons react to the same stim- C. Sociology

ulus.
D. anthropology

A. A total person
B. Ethics and dignity 1337. It is the study of and application of
human resource strengths and psycholog-
C. Mutuality of Interest
ical capacities that can be measured, de-
D. Uniqueness of an individual veloped and managed for performance im-
provement.
1332. Organizational behavior is the study of
how people: A. Administrative Management
A. Think B. Positive Organizational Behavior
B. Act C. Contingency Approach
C. Feel D. Human Relations Movement
D. All of the above
1338. It is not a purpose of the corporate (or-
1333. According to Maslow, a person stranded ganizational) communication
on a desert island would before she
worried about making weapons. A. To promote open dialogue
A. establish her status on the island B. To inform about changes

B. look for other people C. To establish confident relationships
C. build a house D. None of the answers
D. start a family
1339. How does group cohesion affect group
1334. Which is feeling? performance?
A. Affective A. Group cohesion negatively affects
B. Cognitive group performance.
C. Behavioral B. Group cohesion positively affects
D. none of above group performance.
C. Group cohesion only affects individual
1335. This kind of work group brings individ- performance, not group performance.
uals together from different work disci-
plines with different knowledge and skills. D. Group cohesion has no impact on
group performance.
A. self-managed team
B. command group 1340. Angela has achieved business success,
C. cross-functional team and many other people look up to and imi-
tate her. This makes her a(n)
D. formal group
A. role model
1336. OB does not include the following disci-
pline B. leader
A. Physical C. example
B. Psychology D. hero

1341. A person who is independent and imag- 1344. The following are the roles of managers
inative most clearly ranks high on the Big according to H. Mintzberg, except?
Five trait dimension known as A. Informasional
B. Interpersonal
C. Delegational
D. Decision making
NARAYAN CHANGDER
1345. Which one of the following is the char-
acteristic of Accommodation, conflict han-
dling styles.
A. I let you win and enhance relationship
B. I gain, you gain and enhance relation-
ship
A. emotional stability
C. I gain and ignore relationship
B. extraversion
D. No one gain anything
C. openness
D. agreeableness 1346. What is the Expectancy Theory?
1342. A newly-formed team is struggling to A. Cognitive process that employees go

become productive but cannot decide who through to make choices among re-
should do what. How should the team sponses
leader attempt to resolve the problem? B. Anticipated value of outcomes
Choose 1 answer
C. Set of energetic forces that originate
A. Resign as team leader both within and out an employee
B. Coach the team through the difficulty D. Behaviors people use to manage
C. Disband the team because the prob- stressful demands
lem cannot be solved
1347. Given the proper working conditions
D. Research the problem and impose a and environment, virtually all workers
solution without argument would be highly productive.
1343. Which of the following is NOT a basic A. TRUE

tenet of behavior modification? B. FALSE
A. Employees must understand the con-
1348. Which conflict resolution style involves
nection between rewards, punishments,
finding a middle ground where both par-
and behavior.
ties make concessions to reach an agree-
B. Appropriately scheduled punishments ment?
can be used to reduce certain behaviors.
A. Collaborating
C. Behaviors that lead to rewards tend to
B. Avoiding
be repeated.
D. Properly planned rewards can be used C. Compromising
to encourage certain behaviors. D. Competing

1349. Initiating Structure and Consideration B. A structured social system with com-
were independent concepts, meaning that mon objectives
leaders could be high on both, low on both,

C. A collection of unrelated departments
or high in one and low in another
D. A continuously changing set of goals
A. Florida State
B. Michigan State 1354. Which of the following does not include
Hofstede’s Framework?
C. Ohio State
A. Femininity vs masculinity
D. Chatham University
B. Humane orientation vs performance
1350. Organization has been defined as orientation
A. a person considered alone, rather than C. Long-term orientation vs short-term

as belonging to a group of people. orientation
B. a group of people who work together, D. Individualism vs collectivism

like a neighborhood association, a charity, 1355. Which factor influences the behavior of
a union, or a corporation. nurses within an organization?
C. a collection of elements or compo- A. Personal preferences
nents that are organized for a common
purpose. B. External regulations
C. Socioeconomic status
D. All of these
D. Gender identity
1351. Who studies the principles of movement
(Motion study) and work (Time and motion 1356. A company switched from assembly
study)? lines to self-managed work teams.What
can team members do to improve the syn-
A. Frank & Lilian Gilbreth
ergy and success of their teams?Choose 1
B. Max weber answer
C. chester i barnard A. Change work group roles at random
D. Frederick W. Taylor B. Assign individual roles rather than mu-
tual team roles
1352. Research has shown that companies
C. Share information but not engage in
where employees are accurately appraised
collective performance goals
enjoy lower costs and higher productiv-
ity than those companies where appraisals D. Take action on problems as individual
are handled less accurately. [C2] members as well as in work teams
A. True 1357. There are 3 rules for determining contri-
B. False bution EXCEPT:
A. Collectivism
1353. What is the definition of an organization
according to the given paragraphs? B. Consensus
A. A group of individuals working inde- C. Distinctiveness

pendently D. Consistency

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To my mother JOYTSNA CHANGDER

who has been a constant source of Knowledge and in-

The aim of this publication is to sup-

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D. Job Satisfication D. workforce

E. Job Involvement 13. What is job satisfaction?

7. C 8. A 9. A 10. C 11. C 12. C 13. C 14. D 15. C 16. D

A. learning 21. A 2010 survey of small business employ-

17. C 18. A 19. D 20. C 21. B 22. D 23. A 24. A 25. B

B. Bounded Rationality 30. Monitoring activities to ensure they are

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D. By implementing decision-making pro- D. To see how team members are work-

B. False A. possess high commitment and perfor-

37. B 38. A 39. A 40. B 41. D 42. A 43. C 44. B 45. C

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B. Theory X 53. What is the key idea behind Burrhus Fred-

46. A 47. D 48. A 49. B 50. C 51. B 52. C 53. B 54. E

D. Emotional stability 59. The group of people who work in remote

55. E 56. C 57. D 58. C 59. B 60. D 61. A 62. B 63. D

64. According to Maslow, the psychological B. various withdrawal behaviors nega-

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D. safety. C. Systematic research anchor

64. C 65. D 66. B 67. A 68. A 69. D 70. A 71. B 72. A

73. What are the steps involved in the negoti- B. stereotyping

78. The tendency of individuals to attribute A. Power distance

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83. A 84. A 85. B 86. A 87. C 88. B 89. A 90. D 91. B

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103. The Family and Medical Leave Act C. LIMITED

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D. Clarity D. In-house canteen

D. Intrinsic factors 136. Musa, the financial manager of a firm,

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C. individual behavior A. Boundary management

D. all ob the above B. Communication

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B. Anthropology 146. The study of people think, feel and do in

D. none of above A. organization perception

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