Professional Documents
Culture Documents
Operations Management and Controls
Operations Management and Controls
It's shelf-stable, not requiring refrigeration until opened, making it convenient for quick
cooking or baking. Marketing offers a range of condensed milk products to cater to customer
preferences due to its versatility and affordability compared to other milk options.
People Management:
Using the Filipino language as a common medium for operational communication ensures
clear and efficient communication among employees, minimizing language barriers and
misunderstanding.
Clear workplace policies and effective communication processes, including the relay of
instructions from higher-ups to frontline staff, contribute to a harmonious and productive
work environment.
Process Management:
Marketing's strengths include regular process reviews for efficiency, active encouragement
of employee feedback, fostering ownership and empowerment, and a commitment to
process innovation. The company operates with a customer-centric approach, gathering
feedback for satisfaction, promoting a culture of continuous learning and adaptability, using
data-driven decision-making, and adopting a holistic approach to innovation through
collaboration with suppliers, service development, technology integration, and employee
input.
Marketing:
Strengths
Weakness
Technological Factor
Opportunities
Threats
Technological advancements provide opportunities but also pose threats for grocery
businesses. Automation enhances efficiency but may lead to job displacement and
increased initial costs. The rapid pace of technological change necessitates ongoing
investments in training and upgrades, potentially straining financial resources.
Power of Customers:
Customer loyalty plays a crucial role in Marketing's success, as brand-loyal customers are
more likely to overlook inconveniences or higher prices. The store actively collects feedback
and preferences to shape its offerings and improve services, essential for maintaining
loyalty. Pricing strategies are influenced by price-sensitive customers, and personalized
service is emphasized to meet customer expectations, as dissatisfaction can impact the
store's reputation.