LYCEUM OF THE PHILIPPINES UNIVERSITY – MANILA

College of International Tourism and Hospitality Management

Practicum/ Internship

Final Essay
A.Y.: 2022-2023 SEM: 1st Semester

Name: LIA SHERAMAE L. CORPUZ Section: HT405ITM Date: October 5, 2023

Company Name: Philippine Airlines Express ( PALex)
Address: Gate 1,Andrews Ave. Nichols Pasay City
Areas of
Areas of Concern Strengths Recommendations
Improvement
Student’s feedback As a student intern at While reflecting on For future practicum
When you were taking your the Flight Operations my internship experiences, I
practicum, what were your Department of experience, I recommend a
strengths, areas of
Philippine Airlines recognize areas for structured integration
improvement, and
recommendations for your Express during the enhancement. One of hands-on training
future practicum academic year 2022- key area lies in with more interactive
experience? 2023, my journey was refining technical learning sessions.
a dynamic exploration competencies, Encouraging interns
into the heart of particularly in utilizing to participate in
aviation operations. advanced software simulated scenarios
This practicum offered and systems like or case studies
a multidimensional Merlot, and Oracle related to real-time
platform to understand iProcurement. aviation challenges
and actively engage in Strengthening can foster a deeper
the intricate tapestry proficiency in these understanding of
of responsibilities tools will amplify practical application
integral to the aviation efficiency in report within a controlled
industry. management and environment.
supply procurement,
contributing to more
Throughout my accurate and Moreover, a
internship, several expedited processes. mentorship program
strengths came to the linking interns with
forefront, shaping both seasoned
my personal and Additionally, professionals could
professional growth. enhancing situational provide invaluable
Time management awareness and insights and guidance.
became an inherent proactive problem- Regular feedback
part of my routine, solving skills in high- sessions during the
ensuring timely pressure scenarios internship can aid in
distribution of would further personalized
essential supplies to augment my development plans,
pilots and meticulous readiness to tackle ensuring targeted
handling of reports. unforeseen improvement in
Long patience, a challenges within the identified areas.
cornerstone attribute aviation industry.
in the aviation domain, Continual
allowed me to development of Creating opportunities
navigate through industry-specific for cross-
complex tasks with knowledge, especially departmental
composure and in understanding and exposure would offer
precision. Adaptability adhering to aviation a holistic view of
and flexibility were regulations. airline operations,
pivotal in seamlessly Reflecting on my facilitating a more
transitioning between experience, there comprehensive
varied responsibilities, exist areas primed for understanding of
from supply enhancement. While interconnected roles
distribution to adept at managing and responsibilities.
collaborating across tasks, further Encouraging
departments. refinement in collaboration between
Furthermore, my multitasking interns from diverse
ability to communicate capabilities could backgrounds could
effectively and work in amplify efficiency in also enrich the
diverse teams added simultaneous learning experience
depth and efficiency to responsibilities. through knowledge
the operational exchange and varied
processes. perspectives.

Beyond these, my In conclusion, my

internship also internship at
fostered meaningful Philippine Airlines
strengths. The Express has been an
exposure to real-time immersive journey,
challenges within flight equipping me with
operations foundational skills and
underscored the insights crucial for a
importance of career in the aviation
resilience and quick industry. The
 decision-making. strengths honed,
Engaging in hands-on areas identified for
experiences in supply improvement, and
chain management recommendations
and communication outlined here
fortified my skill set, represent my
providing a solid commitment to
foundation for future continuous learning
endeavors. and growth in future
endeavors within this
dynamic field.

Training institution Philippine Airlines The internship

TImplementing a
What are the strengths, Express serves as an program at Philippine comprehensive intern
areas of improvement and exceptional training Airlines Expressbenefits program
recommendations for your
ground, providing a offers invaluableholds immense
training site so that better
Practicum experience is multitude of strengths learning experiences, promise in fostering
given? that greatly contribute but several areas for motivation and
to a holistic learning improvement haveensuring the well-
experience. Firstly, the been identified.
being of interns
department fosters a Firstly, introducing a throughout their
culture of transportation tenure. This initiative
professionalism and allowance or meal could incorporate
dedication. At provisions wouldallowances covering
Philippine Airlines alleviate the financialtransportation or
Express, the core strain on interns, meals, serving as a
value of "Buong given the demanding catalyst for their
Pusong Alaga" workload. This
enthusiasm while
extends genuinely to support wouldaddressing crucial
both employees and significantly enhance aspects of their
interns. Throughout the overall internship welfare. Additionally,
my internship, I experience, the establishment of
consistently recognizing the
an intern support
encountered an substantial fund, facilitated
environment marked responsibilities through a structured
by respect and assigned. application process,
inclusivity, irrespective stands to alleviate
of my intern status. financial burdens
The company's Additionally, ensuring specifically related to
inclusive culture consistent monitoring transportation
ensured interns were and attention across expenses or meals,
integrated into the departments is vital. ensuring fair and
workforce, assigning Interns from distant need-based
tasks that were both departments might distribution.
challenging and receive unequal
manageable. This supervision, affecting
approach aimed at their overall learning Creating a
nurturing our growth opportunities. standardized
within the hospitality Equitable attention monitoring system
industry. across all applicable to all
departments would interns, irrespective of
elevate the their departmental
Their commitment to effectiveness of the placements, is pivotal
our development internship program. in cultivating an
underscored the equitable learning
company's dedication atmosphere. Ensuring
to fostering talent and Accessing essential consistency in the
creating a supportive tools like supervisor- experiences provided
work culture. As an provided Microsoft to interns contributes
intern, I never felt Teams and Outlook significantly to their
marginalized or accounts is critical for holistic development,
undervalued; instead, workflow efficiency. thereby bolstering the
the tasks assigned However, the company's stature as
were carefully crafted authentication a distinguished
to strike a balance, process through a training institution.
demonstrating line administrator
genuine care in often causes delays,
ensuring interns impacting productivity Instituting a dedicated
gained essential due to waiting periods email system
experience, skills, and for access exclusively for interns,
knowledge. This confirmation. complete with mobile
dedication perfectly accessibility and user
mirrors their "Buong- authentication,
Pusong Alaga" ethos, Lastly, while thestreamlines task
signifying their company is receptive initiation by
wholehearted to addressing eliminating the need
commitment to care conflicts, there's room for prolonged
and support. for enhancing the approval processes.
conflict resolution This efficient solution
system. Streamlining allows interns to
Moreover, Philippine the process for commence
Airlines Express quicker resolutions, assignments
adopts a mentorship especially concerning promptly, augmenting
strategy that blends interns or onboarded their productivity and
firm guidance with OJTs, could overall workflow.
nurturing support. significantly improve
Recognizing our the overall work
novice status, they environment. Addressing the
challenge us with complexities
tasks that facilitate Moreover, there could
be a more structured surrounding
skill development necessary company-
while providing approach towards
cross-departmental signed documents
guidance to navigate necessitates an
the complexities of our exposure. Offering
opportunities for exploration of
roles. This approach alternative
empowers us to interns to shadow
professionals in approaches. While
expand our navigating legal
capabilities within a ancillary departments
like maintenance, intricacies, devising
safety net of alternative processes
mentorship, customer service, or
regulatory could be mutually
showcasing their beneficial.
understanding of the compliance would
provide a more Implementing
learning curve and solutions
dedication to a comprehensive
understanding of the accommodating
growth-oriented urgent document
environment. interdependence of
various departments requirements while
within an airline, adhering to legal
thereby enriching prerequisites strikes a
Additionally, the their learning harmonious balance
company emphasizes experience. between the
fostering company's obligations
independence while and the interns'
ensuring continuous needs.
support for interns.
They entrust us with
responsibilities and By leveraging the
encourage decision- strengths, addressing
making autonomy, areas of improvement,
allowing us to refine and implementing
our judgment and these
initiative. recommendations, the
Simultaneously, practicum experience
periodic check-ins and at Philippine Airlines
guidance underscore Express can be
their commitment to a elevated, ensuring
collaborative learning that future interns
environment. This receive a well-
delicate balance rounded and enriching
between autonomy learning experience
and support not only within the Philippine
cultivates a sense of Airlines Express.
responsibility but also
assures interns of
ongoing mentorship,
significantly
contributing to our
professional
development.

In summary,
Philippine Airlines
Express embodies
"Buong Pusong
Alaga" by fostering an
inclusive environment,
offering a balanced
mentorship approach,
and encouraging
autonomy while
providing unwavering
support. This
comprehensive
approach ensures
interns' growth,
aligning with the
company's
commitment to
wholehearted care for
its employees and
 interns alike.

Curriculum/subjects As an intern in the My journey from the To elevate the

Were you prepared well by Flight Operations Lyceum of the internship experience
the subjects leading to your Department of Philippines further, a personalized
Practicum? What were
Philippine Airlines University's College support framework
strengths, areas of
improvement, and Express, my journey of International should be integrated
recommendations of the through the Bachelor Tourism and into the existing
subjects/curricuum you of Science in Hospitality curriculum.
took? International Travel Management has Recognizing the
and Tourism been a crucial individual strengths
Management at foundation for this and areas for
Lyceum of the practicum. The development of each
Philippines University curriculum provided a intern would enable
Manila has been comprehensive tailored guidance and
pivotal in shaping my understanding of support. Implementing
readiness for this theoretical concepts, mentorship programs
professional exposure. but reflecting on its or individualized
Reflecting on the effectiveness, there counseling sessions
curriculum and are notable strengths could serve as a
subjects undertaken, and areas for platform for students
certain strengths, improvement that to address their
areas for warrant attention. specific challenges
improvement, and and receive targeted
recommendations guidance.
emerge, delineating The subjects leading Additionally,
the efficacy and to this practicum incorporating industry-
avenues for offered a diverse specific workshops or
enhancement within range of knowledge seminars that
the educational and skills pertinent to complement the
program. the aviation industry. internship would
The theoretical bridge any existing
aspects, including gaps between
The curriculum at airline operations, academia and
Lyceum laid a robust aviation laws and practical industry
foundation for my regulations, and demands. This
internship experience. international travel personalized
The comprehensive management, approach would not
coursework, spanning adequately equipped only enhance the
from the first to the us with the internship experience
third year, provided foundational but also fortify the
me with a solid understanding curriculum's efficacy
theoretical required for the in producing well-
understanding of the internship. Moreover, rounded
travel and tourism modules focusing on professionals.
industry. It instilled in communication,
me not just knowledge problem-solving, and
but a mindset, customer service In conclusion, while
preparing me for the proved invaluable in the curriculum at
professional practical application Lyceum University
environment. The during my internship has equipped
emphasis on practical at Philippine Airlines students well for their
application, Express. internships,
simulations, and real- acknowledging the
case scenarios during uniqueness of each
classes proved However, while the intern's journey and
immensely beneficial. curriculum provided a tailoring support
strong theoretical mechanisms
groundwork, there accordingly will
Moreover, the were areas where undoubtedly amplify
university's improvement could the overall efficacy of
commitment to holistic be considered. One the program.
development of the key aspects Embracing
empowered me to that could be personalized
cultivate essential soft enhanced is the guidance within the
skills. Through various consistent curriculum will not
projects, engagement and only empower interns
presentations, and support provided to but also bolster the
group activities, I interns. While I program's reputation
honed my acknowledge the for producing industry-
communication, challenges of ready professionals.
problem-solving, and managing numerous
teamwork abilities. interns, consistent
This holistic approach and personalized
was pivotal in my guidance could
readiness for the greatly benefit us in
challenges of the navigating a new and
internship. demanding work
environment.
Ensuring that all
The university's interns receive
dedication to guiding adequate attention
us through the and support would
transition from significantly enhance
academia to the the overall
professional sphere experience and
deserves effectiveness of the
commendation. The practicum.
support from
professors and career
advisors, who shared Additionally, although
industry insights, tips the majority of
for success, and accommodations and
encouraged support were noticed
networking, and appreciated,
significantly there were instances
contributed to my where some needs or
preparedness. concerns were
overlooked. This
oversight might have
The program's impacted the
emphasis on fostering adjustment process
a proactive and for some interns,
interactive approach potentially affecting
has been invaluable. their performance
The cultivation of soft during the practicum.
skills, notably passion, Therefore, I believe
dedication, and that a more
adaptability, proved to meticulous approach
be a guiding light to addressing
during the internship. I individual needs and
found myself equipped challenges would
not just with technical contribute to a more
expertise but also with conducive learning
the ability to navigate environment for all
diverse environments interns.
and engage effectively
with various
stakeholders. This
preparedness enabled
me to seamlessly
 assimilate into the
professional sphere
without feeling
culturally shocked or
overwhelmed by the
new experience.

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lawfully process my data/information.

Prepared by:

______________________________

LIA SHERAMAE L. CORPUZ

Student Number: 2020 - 1 - 00807