LYCEUM OF THE PHILIPPINES UNIVERSITY – MANILA

College of International Tourism and Hospitality Management

PRACTICUM PORTFOLIO
ONSITE INTERNSHIP
AT PHILIPPINE AIRLINES EXPRESS

In Partial Fulfillment of the Requirements for the Course

Bachelor of Science in International Travel and Tourism Management

SUBMITTED TO:

Ms. Aireen R. Diniega

[Practicum 3 Coordinator]
Internship Program Coordinator

SUBMITTED BY:

Corpuz, Lia Sheramae L.

2020-1-00807
BSITTM – HT405ITM
 2023

TABLE OF CONTENTS

I. PRELIMINARY DOCUMENTS

1. Practicum Checklist

2. Professional Portfolio/Curriculum Vitae

3. Enrolment Assessment Form

4. Acceptance Form

5. Endorsement Letter and Training Agreement (if applicable)

6. Medical Clearance from LPU

7. Parent Consent Form

8. Practicum Orientation and Conforme

II. NARRATIVE REPORT

1. Weekly Accomplishment Report

2. Internship Program Report

I. Abstract

II. Description

III. Profile

IV. Analysis
V. Recommendations

VI. References

III. MY PRACTICUM EXPERIENCE

In narrative format 5-7 sentences.

 Things I’ve learned……………….

 Problems encountered…………

APPENDICES

A. Performance Evaluation

B. Certificate of Completion

C. Weekly Monitoring Sheet/Timekeeping or Time Record

D. Industry Rater

E. Student Rating

F. Final Essay

G. Relevant pictures

H. Other requirements
 LYCEUM OF THE PHILIPPINES UNIVERSITY – MANILA
College of International Tourism and Hospitality Management

Weekly Accomplishment Report

A.Y.: _2023-2024_ SEM: _1 SEMESTER

Period Covered: July 26, 2023 - November 11, 2023

Name: Corpuz, Lia Sheramae L. Contact No.

0956594679

Company: Philippine Airlines Express (PALex) - Pasay City

Week Date Tasks & Accomplishments

No.
(Ex. April 1-5)

1 July 26-28, 2023 During the first week of my internship at Philippine

Airlines Express, I had the opportunity to acquaint
myself with various aspects of the organization.
The week was filled with orientation and getting
acquainted with the operations of the Flight
 Operation Department.

Day 1: I commenced my journey by visiting the

medical department to submit my medical
clearance, ensuring that I was fit for my role.
Following that, I underwent an orientation session,
where I familiarized myself with the security
policies of the airline, understanding the do's and
don’ts to ensure a safe and secure working
environment.

Day 2: The HR team took me under their wing and

led me to the Flight Operation Department, where I
would be designated during my internship. I was
introduced to my supervisor Ms. Lea Bartolome,
who would guide me throughout the program.

Day 3: I had a comprehensive briefing with my

supervisor, which provided a clear instruction of
what my responsibilities would entail during my
time with the Flight Operation Department.
Additionally, I began my training to understand the
intricate details of the department's operations.

Most of my time was spent distributing Pershing

caps to pilots in both the Q400 and Airbus Pilots.
This task allowed me to engage with the pilots
directly and understand their needs and
preferences.

2 July 31 - August 4, In the second week of my internship, my task and

2023 responsibilities continued to revolve around
providing support to the flight crews.
 Days 1-4: I continued the task of distributing
Pershing caps to pilots in the Q400 and Airbus
pilots, ensuring that each pilot received their
Pershing caps and was ready for their upcoming
flights.

Day 5: I assisted the Cabin Crews by providing

them with the necessary items for their uniforms,
including pins with their names, gloves, and crew
lists that they will be using during the flight. This
experience allowed me to appreciate the
teamwork and coordination involved in ensuring
the smooth functioning of airline operations.

During this week, my task remained on supporting

the pilots with their uniform and equipment needs.

3
August 7-11, 2023 Days 1-4: I continued to distribute items of the
pilot's Pershing caps, including jackets, vests, and
luggage. This task required attention to detail and
organizational skills to ensure all pilots were
equipped for their duties.

4 August 14-18, 2023 My internship involved various tasks, including

communication with pilots and data analysis.

Days 1 and 2: I used Microsoft Teams to message

the pilots, informing them about the availability of
their new uniforms and facilitating their claims or
pickups. This task allowed me to enhance my
communication skills.

Days 3-5: I was responsible for preparing a

 Production Report and using software like Merlot
and Excel to calculate and compile flight hours for
both cabin crew and pilots during the month of
July. This information is essential for determining
their respective salaries. This task was crucial in
ensuring accurate records for the airline's
operations.

The tasks performed throughout the weeks involve

managing and distributing uniforms and related
items to pilots and cabin crew, as well as
administrative tasks such as record-keeping and
communication through Microsoft Teams.
Additionally, the use of productivity tools like
Merlot and Excel to track flight hours for salary
calculations demonstrates attention to detail and
precision in financial matters.

5 August 22-24, 2023 During this period, the primary tasks involved
using Merlot and Excel to calculate the flight
hours of the cabin crew members who underwent
regularization in the middle of July. Additionally,
the report outlines the task of packing Personal
Protective Equipment (PPE) for the pilots.

Task 1: Calculating Flight Hours Regularization in

the middle of July for Cabin Crew

One of the key tasks during this week involved

using Merlot and Excel to calculate the flight
hours of the cabin crew members who had
undergone regularization in the middle of July. The
Excel file used for this purpose was named "CC
Regularization in the middle of July." The objective
was to ensure that the flight hours for the cabin
crew were accurately recorded and tracked. This
is a crucial step in managing crew schedules and
ensuring compliance with regulations.

Accomplishments:

- Successfully accessed and processed the "CC

Regularization in the middle of July" Excel file.

- Employed Merlot and Excel to extract and

calculate the flight hours of the cabin crew.

- Verified the accuracy of the calculations and

cross-checked the data to avoid any
discrepancies.

- Generated a comprehensive report detailing the

flight hours for each cabin crew member who
underwent regularization in July.

Task 2: Packing Personal Protective Equipment

(PPE) for Pilots

Another important task during this week was the

preparation and packing of Personal Protective
Equipment (PPE) for the pilots. The safety and
well-being of our pilots are of paramount
importance, and ensuring they have access to the
necessary protective gear is essential, especially
in the current global health situation.

Accomplishments:

- Assessed the inventory of PPE items, including

masks, gloves, face shields, and sanitizers.

- Organized the packing process to ensure that all

pilots would receive complete PPE kits.

- Checked the quality and condition of each PPE

 item, replacing any items that did not meet safety
standards.

- Completed the packing of PPE kits for all pilots,

ensuring that they are well-equipped to protect
themselves and others during their duties.

6 August 29-30 During the past week, I encountered an

unexpected challenge as I had to deal with an
unexpected illness. Due to contracting the flu, I
was compelled to stay at home for 1 week.
However, I utilized this time effectively to recover
and took a swab test to confirm that I was no
longer a health risk.

In addition to my health-related endeavors, I also

had the opportunity to manage and organize a
significant aspect of aviation equipment.
Specifically, I received two different types of
headsets for pilots - one for the Q400 and another
for the Airbus aircraft. It is noteworthy that these
headsets have a different feature, with the Q400
headset having two jacks and the Airbus headset
incorporating six dots.

To ensure proper inventory management and

confirm the completeness of the delivery, I
embarked on the task of inventorying these
headsets. I confirmed that the Q400 headset
delivery consisted of 100 items, while the Airbus
headset delivery included 200 items. Thankfully,
my inventory check revealed that the items
received and delivered to the Flight Operations
Department were accurate.

Following the inventory process, I initiated another

 crucial task. I meticulously labeled each headset
with its respective Serial number and FOD (Flight
Operations Department) Headset control number,
which I obtained from the Flight Operation Tech.
For clarity and efficient identification, I tagged
both the Q400 and Airbus headsets with blue tags,
each displaying the FOD Headset control number.

Once the labeling was complete, I diligently

organized the headsets in the stock room, where
various supplies for our pilots are stored. I made
sure to segregate the headsets, creating separate
sections for the Q400, Airbus, and the seconded
pilots of the Philippine Airlines Express.

Speaking of the seconded pilots, it's important to

note that these individuals, although employed by
Philippine Airlines, have been temporarily
"borrowed" by Philippine Airlines Express to cover
specific flight requirements. After their contract
period, they will return to their original company,
Philippine Airlines.

In conclusion, during these two days, I

successfully managed the inventory of pilot
headsets, ensuring the correct quantities and
proper labeling. This endeavor was a testament to
my attention to detail and commitment to
maintaining the aviation equipment at the highest
standards, even in challenging circumstances.

7 September 4-8, This weekly accomplishment report details my

2023 tasks and activities during the week, primarily
focused on the distribution of headsets to pilots
and ensuring the completion of accountability
forms for different pilot groups, including Q400,
Airbus, and Seconded Pilots. This report outlines
the steps I took to fulfill these responsibilities and
highlights the importance of effective
communication with the pilots for additional
support and supply needs.

Day 1: My supervisor, Ma'am Lea Bartolome,

provided me with the accountability form via
Outlook for the distribution of headsets to pilots.
To streamline the process, I printed and xeroxed
multiple copies of this form. Following this, I
meticulously wrote the Serial number and FOD
control number on each accountability form for the
Q400 and Airbus pilots. This approach aimed to
simplify the task for the pilots, reducing the time
and effort required to fill out the forms accurately.
The completed accountability forms were then
placed in the respective boxes containing
headsets, ensuring that the forms were readily
available to pilots upon headset collection.

Day 2: I dedicated my efforts to creating

accountability forms tailored to the Seconded
Pilots. Their forms differed because they are
temporary pilots for Philippine Airlines Express.
Since they are temporarily "borrowed" by
Philippine Airlines Express to cover specific flight
requirements. After their contract period, they will
return to their original company, Philippine
Airlines. Unlike the other groups, Seconded Pilots
were required to return the headsets to Philippine
Airlines Express upon completing their contract,
as they are associated with the primary airline.
Customizing the forms was crucial to accurately
track the return of headsets for this specific
 group.

Day 3-5: Over the course of three days, I initiated

the distribution of headsets to Q400, Airbus, and
Seconded Pilots. This involved coordinating with
pilots to facilitate the collection of their headsets.
I ensured that each pilot signed the distribution
list, which served as a record of who had received
their headsets. This meticulous record-keeping
was essential for the department to track the
distribution process accurately and efficiently.

Additionally, during the week, I capitalized on the

opportunity to communicate with the pilots. This
interaction allowed me to address any additional
needs or concerns they might have had regarding
the headsets or other supplies. Effective
communication with the pilots not only served to
address their requirements but also fostered a
positive and supportive relationship between the
department and the pilots.

This week, my primary responsibility was to

manage the distribution of headsets to different
pilot groups while ensuring that accountability
forms were appropriately completed. The process
involved careful organization, communication, and
record-keeping. I also used this opportunity to
engage with the pilots to understand and address
any of their additional needs. This report highlights
the successful completion of these tasks and the
value of effective communication in supporting our
pilots.

8 September 11-15, This week, my primary task was the distribution of

2023 headsets to pilots and assisting them with various
related tasks. The key highlights of my activities
during this week are as follows:

1. Headset Distribution: My primary task for the

week was to distribute headsets to pilots. This is a
crucial part of ensuring that pilots have the
necessary equipment for their flights. Several
pilots came to collect their headsets, which are
essential for communication during flights. I
ensured that the distribution process was smooth
and efficient.

2. Uniform Accessories Distribution: In addition to

headsets, pilots also needed to collect their wings
and bars for their uniforms. These accessories are
an important part of their attire, and I made sure
that pilots received them in a timely manner. This
ensured that they were well-prepared before their
flights.

3. Navbag Replacement: I also assisted pilots who

needed to replace their navbags. Some of these
navbags had become damaged and required
replacement. I accompanied the pilots to the
dispatch room where they could exchange their
old navbags for repaired ones. This ensured that
pilots had reliable navigation equipment for their
flights.

3. Navbag Stock Situation: I noted that there was

no new stock of navbags available this year. To
address this, I communicated to the pilots that the
requirement for replacing their navbags with a
 brand-new stock navbag was a minimum of 2
years. This information was important to manage
their expectations and ensure that they
understood the current situation regarding the
availability of new equipment.

In conclusion, this week was primarily focused on

equipment distribution and ensuring that pilots
had everything they needed for their flights. It also
involved managing the situation with the navbags
due to the lack of new stock. Overall, I believe
that the tasks were accomplished effectively, and
I look forward to continuing to support the pilots in
the coming weeks.

9 September 18-21, During the week of September 18-21, 2023, I was

2023 assigned the task of preparing a Production Report
again for the month of August. This report involved
using Merlot and Excel to calculate the flight
hours of the cabin crew and pilots for the month of
August. These flight hours served as the basis for
determining their salaries. To achieve this, I
accessed the Merlot portal to obtain individual
summary reports, allowing me to compile and
analyze the required data.

The primary task for the week was to create a

Production Report detailing the flight hours of
cabin crew and pilots for the month of August.
This report is essential for the salary calculations,
as flight hours directly impact on their
compensation. The process involved the following
steps:
Accessing Merlot Portal:

I initiated the task by logging into the Merlot

portal, which serves as the central hub for all
flight-related data. This portal is crucial for
obtaining detailed information about each flight
crew member's activities, including flight hours.

Retrieving Individual Summary Reports: I accessed

individual summary reports for all cabin crew and
pilots. These reports contained comprehensive
data on their flight hours, including the number of
flights, flight duration, and other relevant details.
This data was critical for the subsequent
calculations.

Data Analysis and Compilation: Using Microsoft

Excel, my supervisor sent me the excel file format
that I will be using to insert, organize and
calculate the flight hours for each crew member.
The data extracted from Merlot was input into
Excel, allowing for accurate calculations. This
step required attention to detail to ensure precise
and error-free results.

Calculation of Monthly Flight Hours: I meticulously

calculated the total flight hours for each cabin
crew member and pilot for the entire month of
August.

Report Generation: With the flight hour data now

accurately compiled and calculated, I proceeded
to create the Production Report. The report
included individual flight hour summaries for each
 crew member and pilots, ensuring transparency
and fairness in salary calculations.

Supervisor Review: I forwarded the completed

report to my supervisor for review and validation.
My supervisor will inspect the report to ensure
that the calculations are accurate and that there
are no errors in the data.

10 September 25-29, During this period, the primary tasks involved

2023 using Merlot and Excel to calculate again the flight
hours of the cabin crew members who underwent
regularization in the middle of August.

Calculating Flight Hours Regularization in the

middle of July for Cabin Crew

One of the key tasks during this week involved

using Merlot and Excel to calculate the flight
hours of the cabin crew members who had
undergone regularization in the middle of July. The
Excel file used for this purpose was named "CC
Regularization in the middle of August." The
objective was to ensure that the flight hours for
the cabin crew were accurately recorded and
tracked. This is a crucial step in managing crew
schedules and ensuring compliance with
regulations.

On September 29, 2023, we had a unique and

invaluable opportunity in our On-the-Job Training
(OJT) experience as Sir Buggie, a prominent figure
in the Cabin Crew Operations Department, asked
us to join with them. The highlight of the day was
our visit to a Philippine Airlines Express Airbus
aircraft. This visit was intended to provide us with
a practical understanding of the cabin crew's
responsibilities and the intricacies of their role.
Our day started with an exciting visit to the Airbus
aircraft, where Sir Buggie and Ma’am Carol, who
teaches the cabin crew trainees, guided us
through the aircraft's various compartments and
provided insights into the daily routine of cabin
crew members. This hands-on experience was
essential for us as aspiring cabin crew trainees, as
it allowed us to grasp the complexities and
demands of the profession.

Throughout the visit, we had the opportunity to

watch, listen, and closely observe how the cabin
crew familiarized themselves with the aircraft's
layout. We learned about the importance of
knowing every nook and cranny of the aircraft,
ensuring the safety and comfort of passengers
during flights. Sir Buggie's expertise and guidance
were invaluable as he explained the specific roles
and responsibilities of cabin crew members.

A significant part of our training involved an in-

depth understanding of the safety procedures that
cabin crew must demonstrate during their flights.
We observed the crew's meticulous pre-flight
checks, emergency exits, and safety equipment.
This exposure was enlightening as it emphasized
the critical nature of ensuring passengers' safety
while maintaining a calm and professional
demeanor.

In addition to the practical experience and

knowledge gained during our visit, we were
encouraged to document our experience. We took
pictures and notes to create a comprehensive
record of our learning journey. These records will
serve as valuable resources for our ongoing
 training and for future reference.

In conclusion, our visit to the Philippine Airlines

Express Airbus aircraft with Sir Buggie and Ma’am
Carol was an exceptional and enriching
experience. It provided us with a real-world
perspective on the role of cabin crew members
and their dedication to ensuring the safety and
comfort of passengers. We are grateful for the
opportunity and look forward to applying the
knowledge and skills gained on this insightful day
in our future endeavors as cabin crew trainees.

11 October 2-6, 2023 During the week of October 2-6, 2023, I achieved
several significant milestones in my role at the
Flight Operations Department. These
accomplishments reflect my dedication to
improving processes, fostering teamwork, and
embracing unique opportunities.

October 2-4: Uniform Sample Distribution and

Measurements

I took on the essential task of receiving and

distributing prototype uniform samples for the
cabin crew. This included ensuring the correct
sizing for uniforms to be ordered, encompassing
small, medium, and large sizes. The cabin crew
took measurements in the lounge during a flight-
free period to confirm the prototype's accuracy. As
part of the process, I also underwent
measurements, determining that the uniform size
extra small is accurate to the prototype sample
uniform.
October 5: Volunteering for PAL Fun Run Kit
Organization

On October 5, I eagerly volunteered to organize

race kits for the Philippine Airline Express and
Philippine Airlines Fun Run. Together with Ma'am
Ella from the HR department, we visited the PAL
sport center. There, she provided guidance and
instructions, and we worked diligently to pack
race kits for the participants. Upon completing the
packing, we conducted an inventory to ensure that
the number and packing of race kits per
department were accurate. Subsequently, we
distributed these kits to various departments
within Philippine Airlines Express.

October 6: Distributing Race Kits and Participating

in PAL Fun Run

At the Flight Operations Department, I took charge

of distributing the race kits, using a prepared
distribution list for new participants in the PAL
run. I also utilized Microsoft Teams to notify
participants that they could collect their kits at
the FOD office.

The highlight of the week came on this day when

Ma'am Ella from the HR department informed me
that I had been selected to participate in the
ongoing "PAL run," an exciting event taking place
at Bluebay Macapagal Blvd. The following day,
which is saturday, I joined the fun run, which
turned out to be a fantastic opportunity. I
experienced one of the best events hosted by PAL
and PAL Express. This event was exclusively for
employees, and it was an exceptional privilege to
be a part of it. The race kits even included a
 voucher for food, and I enjoyed meals at Bonchon
and Burger King. During the run, I completed a
5km route and received a well-deserved
certificate. The event truly embodied the PAL run's
tagline, "Mind, Body, and Wings: Embracing
Wellness and Togetherness."

In summary, my accomplishments during this

week demonstrate my commitment to contributing
to the Flight Operations Department and my
enthusiasm for engaging in meaningful
experiences within the organization. These
activities have allowed me to grow both personally
and professionally, and I look forward to
continuing to contribute to the success of the
team in the future.

12 October 9-13, 2023 I was assigned the task of preparing a Production

Report again for the month of September. This
report involved using Merlot and Excel to calculate
the flight hours of the cabin crew and pilots for the
month of August. These flight hours served as the
basis for determining their salaries. To achieve
this, I accessed the Merlot portal to obtain
individual summary reports, allowing me to
compile and analyze the required data.

The primary task for the week was to create a

Production Report detailing the flight hours of
cabin crew and pilots for the month of September.
This report is essential for the salary calculations,
as flight hours directly impact on their
compensation. The process involved the following
steps:
Accessing Merlot Portal:

I initiated the task by logging into the Merlot

portal, which serves as the central hub for all
flight-related data. This portal is crucial for
obtaining detailed information about each flight
crew member's activities, including flight hours.

Retrieving Individual Summary Reports: I accessed

individual summary reports for all cabin crew and
pilots. These reports contained comprehensive
data on their flight hours, including the number of
flights, flight duration, and other relevant details.
This data was critical for the subsequent
calculations.

Data Analysis and Compilation:

Using Microsoft Excel, my supervisor send me the

excel file format that I will be using to insert,
organize and calculate the flight hours for each
crew member. The data extracted from Merlot was
input into Excel, allowing for accurate
calculations. This step required attention to detail
to ensure precise and error-free results.

Calculation of Monthly Flight Hours:

I meticulously calculated the total flight hours for

each cabin crew member and pilot for the entire
month of August.

Report Generation:

With the flight hour data now accurately compiled

 and calculated, I proceeded to create the
Production Report. The report included individual
flight hour summaries for each crew member and
pilots, ensuring transparency and fairness in
salary calculations.

Supervisor Review:

I forwarded the completed report to my supervisor

for review and validation. My supervisor will
inspect the report to ensure that the calculations
are accurate and that there are no errors in the
data.

13 October 16-20, Using Merlot and Excel to calculate again the

2023 flight hours of the cabin crew members who
underwent regularization in the middle of August.

Calculating Flight Hours Regularization in the

middle of July for Cabin Crew

One of the key tasks during this week involved

using Merlot and Excel to calculate the flight
hours of the cabin crew members who had
undergone regularization in the middle of July. The
Excel file used for this purpose was named "CC
Regularization in the middle of August." The
objective was to ensure that the flight hours for
the cabin crew were accurately recorded and
tracked. This is a crucial step in managing crew
schedules and ensuring compliance with
regulations.

One of my key accomplishments was facilitating

communication with the pilots via Microsoft
Teams. I successfully sent out message reminders
to all pilots regarding the deadline for claiming
their uniform supplies and amenities. To make this
communication even more effective, we attached
 a visual aid in the form of a picture that clearly
illustrates the deadline date.

We acknowledge that the pilots have diverse

schedules and commitments that may
occasionally hinder their ability to promptly claim
their supplies. To address this concern, we have
taken the initiative to urge our pilots to inform us
in case they foresee any delays in claiming their
supplies. This proactive communication will
enable us to make the necessary adjustments and
arrangements to ensure that their needs are met.

14 October 23-27, This week was an eventful and fulfilling one, filled
2023 with diverse tasks and engaging activities.

Material Procurement for Philippine Airlines Event:

Collaborating with fellow interns in my
department, we were entrusted with the
responsibility of purchasing materials online for
the upcoming Philippine Airlines and Philippine
Airline Express Halloween event. Our role involved
sourcing designs for our booth and procuring
additional necessary materials.

Food Tasting and Evaluation: Participated in food

tasting sessions, my responsibility included
heating food and provided feedback on flight
meals for enhancement. Assessing and rating the
food quality was part of our responsibilities.

Candy Packing & Event Preparation: Together with

a co-intern, we packed over 400 loot bags filled
with candy corner candies generously sponsored
by Vice President Captain Raffy Andres. These
bags were prepared for children attending the
Halloween event on October 25, which involved
 meticulous care and effort over two days.

Halloween Event Execution: On October 25, the

culmination of our preparations took place at the
Philippine Airlines sports center. Alongside my
fellow interns, we set up our themed booth
centered around Flight Operations, with a 'Buzz
Lightyear' theme. Dressing up as Jessie from Toy
Story, we created an engaging atmosphere for the
children and employees who attended the event.
Dressing up as Jessie from Toy Story added flair to
our department's participation, with other
employees joining in the cowboy/cowgirl theme.

Crew Mustahan Participation: Attending the Crew

Mustahan event, themed as a bingo night and
dining with catering, was an enriching experience.
Assisting in ushering and supporting the event, I
had the pleasure of participating in a unique bingo
game, themed around PALex domestic flights
using IATA codes, and even won a prize of one
thousand pesos along with a certificate.

Overall, it was a week filled with teamwork,

creativity, and successful execution of tasks
contributing to the success of various events and
initiatives within Philippine Airlines and PALex.

15 November 6 - 11, During this week, I handled various essential tasks

2023 to ensure smooth operations and support for our
pilots and cabin crew:

November 6: Managed the delivery and inventory

of Pershing caps for pilots, ensuring accurate
records and distribution to the intended recipients
based in Cebu.

November 7: Distributed necessary supplies to

pilots and offered assistance to ensure they had
everything required for their duties.

November 8: Rectified discrepancies in the

Production Report concerning flight hours due to
Flight Operations scheduling issues to Merlot site.
Generated the 2nd Adjusted Production Report for
September, ensuring accurate records.

November 9: Continued the process of adjusting

the Production Report for September.

November 10: Completed the second adjusted

Production report for September for pilots,
meticulously accounting for adjusted flight hours
to ensure accurate salary computations for the
following month.

November 11: Repeated the process for the cabin

crew, finalizing the second adjusted Production
report for September to ensure accurate
compensation for their flight hours.

These tasks were crucial in maintaining accurate

records, rectifying discrepancies, and ensuring fair
compensation for there valuable pilots and cabin
 crews.

By affixing my signature on this form, I hereby acknowledge and certify that I

have carefully read and understood the terms and conditions of the Data Privacy
Act of the Lyceum of the Philippines University (LPU). By providing personal
information to LPU, I am confirming that the data is true and correct. I
understand that LPU reserves the right to revise any decision made on the basis
of the information I provided should the information be found untrue or incorrect.
I likewise agree that any issue that may arise in correction with the processing
of my personal information will be settled amicably with LPU before resorting to
appropriate arbitration or court proceedings within the Philippine jurisdiction.
Finally, I am providing my voluntary consent and authorization to LPU and its
duly authorized representatives to lawfully process my data/information.

Prepared by: Noted by:

Lia Sheramae L. Corpuz Ms. Lea R. Bartolome

CITHM – BSITTM FOD - Associate Administrative Manager
Philippine Airlines Express

INTERNSHIP PROGRAM REPORT

I. INTRODUCTION

A. Description of Onsite Internship Program

Embarking on my internship journey, I eagerly chose Philippine

Airlines Express (PALex) for its unparalleled reputation in the aviation

industry. As the flag carrier of the Philippines, PALex represents

excellence and innovation in airline services. Opting for this internship

wasn't merely a decision but a deliberate choice aligned with my

aspirations to become a Flight Attendant. Immersing myself in PALex's

operations offers an exceptional chance to gain firsthand experience

in a dynamic, industry-leading environment. Learning from seasoned

professionals and absorbing the intricacies of flight operations fuels

my enthusiasm for this opportunity. PALex symbolizes my aspirations

in the aviation sector.

Choosing to intern at Philippine Airlines Express (PALex) reflects

my profound passion for the aviation industry. As an aspiring Flight

Attendant enrolled in a Bachelor of Science program in International

Travel and Tourism Management, I actively sought an internship

providing a comprehensive understanding of airline operations while

refining my expertise in customer service and hospitality. This

internship honed my skills and reaffirmed my dedication to

contributing meaningfully to the airline industry.

Furthermore, PALex epitomizes my ideal internship—an

embodiment of innovation, reliability, and global connectivity within

the aviation domain. Engaging with PALex aimed to acquire firsthand

insights from industry experts, fostering practical skills vital for a

successful career in aviation and tourism management.

B. Profile of the Company/Establishment/Department

Philippine Airlines Express (PALex) is a subsidiary of Philippine

Airlines (PAL) and serves as its low-cost brand catering to domestic

and short-haul international flights. As a major player in the aviation

industry, PALex maintains a commitment to providing quality service

and safe travel experiences to passengers. With a focus on efficiency

and customer satisfaction, PALex stands as a symbol of national pride

as the flag carrier of the Philippines.

Philippine Airlines Express (PALex) is renowned for its

unwavering commitment to safety, professionalism, and top-tier

service within the aviation industry. Positioned as the country's third-

largest airline, PALex operates a fleet comprising Airbus A321-200s,

A320-200s, De Havilland DASH 8-400s, and DASH 8-300s. In 1999, the

Lucio Tan Group of Companies assumed management of PALex,

leading to substantial advancements in the company's operations. This

partnership facilitated PALex's provision of cost-effective air travel

solutions to the public.

An exceptional milestone for PALex was its inclusion as the

second Philippine carrier in the IATA Operational Safety Audit Registry

in 2014, affirming its adherence to stringent safety standards.

Moreover, the airline received certification from SGS in December

2018 for its ISO9001:2015 Quality Management System, a testament to

its continuous commitment to quality service. This certification

undergoes annual renewal, underscoring PALex's dedication to

maintaining superior standards in its operations.

PALex was established to cater to the growing demand for

domestic and regional flights within the Philippines and neighboring

countries. Founded as a separate entity in response to the increasing

demand for budget-friendly travel options, PALex has successfully

positioned itself in the competitive airline market. While maintaining

the high standards associated with its parent company, PALex

operates with a streamlined approach, emphasizing cost-effectiveness

without compromising on service quality and safety. With a focus on

maintaining high-quality service standards, PALex has carved its niche

as a reliable carrier for travelers seeking efficient and comfortable air

travel experiences.

My position and department at the Philippine Airlines Express is

in the Flight Operations Department. The Flight Operations Department

serves as the cornerstone of PALex's operational efficiency. This

department is responsible for overseeing flight planning, scheduling,

crew coordination, and ensuring adherence to aviation regulations and

safety protocols. As an intern within this department, I had the

invaluable opportunity to observe and contribute to the intricate

workings of flight operations, gaining firsthand experience in the

dynamic field of aviation.

This internship within the Flight Operations Department has not

only provided me with hands-on experience but has also enhanced my

understanding of the intricate workings of an airline, honing my skills

and knowledge as I pursue a career in the aviation industry,

specifically as a Flight Attendant.

II. ANALYSIS

A. Operations, Systems and Procedures

As an intern at the Flight Operations Department in Philippine

Airlines Express, the role involved multifaceted responsibilities pivotal

to the smooth functioning of daily airline operations. The key tasks

encompassed:

Internship Responsibilities within the Flight Operations Department:

 Supply Distribution for Pilots: Responsible for the timely

distribution of essential supplies to pilots, ensuring they have the

necessary resources for safe and efficient flights.

 Production Report Management: Compiled and prepared

productivity reports for both cabin crew and pilots, utilize Merlot

and Excel for calculating flight hours of cabin crew and pilots.

Access Merlot portal to gather individual summary reports. Compile

and analyze data to calculate flight hours for payroll purposes.

Ensure accuracy and reliability of flight hour calculations. These

flight hours served as the basis for determining their salaries. To

achieve this, I accessed the Merlot portal to obtain individual

 summary reports, allowing me to compile and analyze the required

data.

 Oracle iProc Use for Supply Ordering: Utilized Oracle iProcurement

software to manage and order supplies crucial for the cabin crew

and pilots, ensuring inventory availability and efficient procurement

processes. Engaging in the end-to-end process of procurement,

from requisition to order placement and supply tracking, ensuring

timely and accurate delivery.

 Meal Preparation and Quality Assessment: Food Tasting

Preparation assisting in preparing meals heating and assembling.

Prepare and assemble meals according to established procedures,

which might involve heating food in microwaves or assembling

components.. Food Tasting Sessions participating in food tasting

sessions to evaluate meal quality. Rating and Feedback: Providing

detailed feedback on meal taste, presentation, and quality.

 Packing Personal Protective Equipment (PPE) for Pilots: A key

responsibility involved the meticulous preparation and packing of

Personal Protective Equipment (PPE) designated for pilots. The

significance of safeguarding the health and safety of the flight crew

amid global health concerns cannot be overstated. This task

 provided invaluable insight into the stringent safety protocols

within the aviation industry.

 Assisting Pilots: Engaged in communication and interaction with

pilots to provide any necessary assistance they might require,

contributing to the seamless operation of flights. Collaborating

cross-departmentally to address pilot needs promptly and

efficiently

 Flight Dispatch Assistance: Aiding in coordinating flight dispatch

activities, including communication with pilots, monitoring flight

progress, and ensuring adherence to regulations.

 Documentation and Record-Keeping: Assisting in maintaining

accurate records of flight plans, schedules, and relevant

operational documents.

 Collaboration with Various Departments: Coordinating with other

departments like ground operations, maintenance, dispatch and

scheduling to ensure smooth flight operations.

 Learning Regulatory Compliance: Gaining knowledge about aviation

regulations and compliance requirements set by the Civil Aviation

Authority of the Philippines (CAAP).

 Learning and Professional Development: Gaining hands-on

experience in a fast-paced aviation environment, understanding the

intricate operational dynamics, and developing critical skills in

supply chain management, communication, and resource

allocation. Embracing a proactive approach to problem-solving and

adapting to the challenges inherent in the aviation industry.

This internship provided a comprehensive understanding of the

operational intricacies within the aviation industry. It facilitated the

development of essential skills in supply chain management,

communication, and multitasking. The exposure to real-time

challenges underscored the significance of adaptability and quick

decision-making in this dynamic field.

The structured approach to handling supplies, managing reports,

utilizing sophisticated procurement systems, and engaging in direct

communication with pilots and cabin crews has been instrumental in

shaping a practical understanding of flight operations. This immersive

experience not only honed technical skills but also emphasized the
importance of effective teamwork and collaboration in ensuring

seamless airline operations.

III. RECOMMENDATIONS

A. Strengths

 PHILIPPINE AIRLINES EXPRESS EMBRACES IT’S “BUONG PUSONG

ALAGA” A WHOLEHEARTED CARE FOR BOTH EMPLOYEES AND

INTERNS

At Philippine Airlines Express, the ethos of "Buong Pusong Alaga"

permeates the treatment of both employees and interns alike. During

my internship, I consistently experienced utmost respect and

consideration, regardless of my intern status. The company's inclusive

culture ensured integration rather than sidelining interns, offering

tasks that struck a balance between challenging and manageable.

Recognizing our novice status, they pushed us to learn and grow

within the dynamic hospitality field.

This genuine commitment to our development highlighted the

company's dedication to nurturing talent and fostering a supportive

work environment. At no point did I, as an intern, feel relegated or

undervalued. Tasks provided were designed to challenge without

overwhelming us, reflecting their genuine care and dedication to

ensuring interns gain crucial experience, skills, and knowledge. This

commitment resonates with their "Buong-Pusong Alaga" service,

symbolizing their wholehearted care.

 PHILIPPINE AIRLINES EXPRESS EXEMPLIFIES A BALANCED

APPROACH TO MENTORSHIP.

The company's approach to mentorship embodies a duality that

is both firm and nurturing. Understanding our position as newcomers

to the industry, they challenge us with tasks that facilitate skill

development while guiding us through the intricacies of our roles. This

balanced approach empowers us to expand our capabilities while

providing a safety net of guidance, ensuring our progression within the

organization. It's a testament to their understanding of the learning

curve and their dedication to fostering a growth-oriented environment.

 PHILIPPINE AIRLINES EXPRESS FOSTERS INDEPENDENCE YET

MAINTAINS SUPPORT.

An aspect I deeply appreciate about my internship at Philippine

Airlines Express is their commitment to fostering independence among

interns. They trust us with tasks and encourage autonomy in decision-

making, allowing us to refine our judgment and initiative.

Simultaneously, their unwavering support manifests through periodic

check-ins and guidance, emphasizing a collaborative learning

environment. This delicate balance between autonomy and support

cultivates a sense of responsibility while assuring interns of

continuous support and mentorship when needed, contributing

significantly to our professional development.

B. Areas for Improvement

 Supportive Intern Benefits: It would be beneficial for the internship

program to consider providing interns with a transportation

allowance or meal provisions, especially considering the

substantial workload and responsibilities assigned. Acknowledging

the real work nature of the tasks, these provisions can significantly
 ease the financial burden on interns and having this support would

enhance the overall internship experience.

 Philippine Airlines Express has been a great learning environment,

but ensuring consistent opportunities for all interns is essential.

Interns from distant departments might receive less monitoring,

impacting their overall experience. Ensuring equitable attention

across departments would enhance the internship program's

effectiveness.

 In my role as an intern, utilizing my supervisor's Microsoft Teams

and Outlook account is a crucial aspect of our workflow. However,

accessing this account requires authentication via an approval

process from a line administrator. This procedure often leads to

delays in approval, impacting our productivity due to the time spent

waiting for access confirmation.

 Another aspect that could benefit from enhancement is the conflict

resolution system. While the company is open to addressing

conflicts, there might be room for improvement in expediting

 resolutions, the process to ensure quicker resolution, especially

concerning internships or OJTs onboarded with the company.

C. Feasible Courses of Action

 Implementing Intern Benefits, introducing a structured intern

benefits program that includes allowances for transportation or

meals would not only motivate interns but also ensure our well-

being during our internship. Consider establishing an intern support

fund aimed at providing financial assistance to cover transportation

expenses or meals for interns. This could be implemented through

a structured application process to ensure equitable distribution

based on genuine need.

 Implementing a structured monitoring system that uniformly caters

to all interns, regardless of department locations, would ensure an

equitable learning environment. Consistency in providing

experiences will significantly contribute to the interns'

development and the company's growth as a reputable training

establishment.
 By implementing a separate email system exclusively for interns,

complete with user authentication accessible via mobile devices.

This solution would enable immediate commencement of tasks

without the delay of awaiting approval from a line administrator for

access.

 Regarding the necessary documents requiring the company's

signatures, a middle-ground solution or an alternative approach

could be explored. Although this involves technicalities and legal

implications, devising an alternative process could benefit both the

company and the interns. Implementing alternatives that

accommodate the urgency of certain documents, while respecting

legal requirements, would be advantageous for both the company

and the interns' needs.

D. Conclusion

Reflecting on my time at Philippine Airlines Express, I am

profoundly grateful for the wealth of knowledge and practical insights

I've gained in the realm of travel and tourism management. This

internship has been more than just a professional stepping stone; it

has been a transformative journey that has nurtured my curiosity and

thirst for hands-on experience.

Within the vibrant environment of Philippine Airlines Express, I've

absorbed invaluable skills that transcend the confines of a classroom.

The exposure to real-life scenarios has fortified my understanding of

customer service, illustrating its nuanced complexities and the

profound impact it holds within the hospitality industry. This

experience has not only equipped me with practical skills but also

instilled in me a deeper appreciation for the dedication and heart

required in this field.

As I stand on the threshold of transitioning from academia to the

professional world, I recognize that this journey has merely laid the

groundwork. I may not be fully prepared, but the exposure and

guidance provided here have fortified my readiness to navigate the

challenges and intricacies of the hospitality industry.

During my internship, I've come to the realization that success in

this industry demands more than just knowledge—it demands

dedication, perseverance, and a genuine passion for service. This

internship has awakened an inner fervor within me, affirming my desire

to contribute meaningfully to the realm of aviation and hospitality.

Philippine Airlines Express has been a canvas upon which I've

sketched the initial strokes of my professional identity. It has

expanded my perception of the industry's vastness and diversity,

serving as a foundation upon which I'll continue to build my career.

The practical exposure received here has positioned me to approach

the forthcoming chapters of my life with a sense of familiarity and

confidence.

I extend my deepest gratitude to Philippine Airlines Express for

being an integral part of my journey—a journey that has not only

broadened my horizons but has also fueled my enthusiasm to embark

on the next phase of my life armed with knowledge, experience, and

an unwavering passion for the hospitality industry.

E. Pictures

First Day Security Orientation

My initiation into Philippine Airlines Express began with a

comprehensive security orientation, emphasizing the essential dos and

don'ts within the company.

Security Orientation at PALex

Immersed in the vibrant cultural spirit during PALex's flag ceremony

themed around Language Month, where interns danced in traditional

Filipino attire.

Meeting Mr. Rabbi Vincent L. Ang

A milestone captured – my first encounter with Mr. Rabbi Vincent L.

Ang, President of Philippine Airlines Express.

 Celebrating Mr. Rabbi Vincent L. Ang's Birthday

Joining the birthday celebrations of Mr. Rabbi Vincent L. Ang alongside

PALex interns, marking a surprise birthday event for our President.

Intern Orientation and Guidelines

Engaging in an informative intern orientation session covering OJT

hour entries, date-time record policies, and appropriate attire within

PALex.
 Simulation of Cabin Crew Recruitment Interview

Learning firsthand from Mr. Gerby M. Estrella, experiencing the four

stages of cabin crew recruitment interviews at PALex.

Crew Meal Food Check at 2P Catering

Participating in food tasting sessions as part of my internship tasks,

ensuring the quality and taste of flight meals prepared by 2P Catering.

 Working on Production Report in Flight Operations

With my fellow interns in the Flight Operations Department, compiling

production reports using Merlot for cabin crew and pilot management.

Assisting HR with Fun Run Race Kits

.
Supporting the HR Department by assisting in packing and distributing

race kits for PAL and PALex employees participating in the fun run.

Participating at PALex and PAL Fun Run

Receiving a Certificate of completion for running 5km at the PAL fun

run event, a rewarding experience after assisting with race kit

organization.

Post Fun Run Moment with Mr. Rabbi Vincent Ang and HR Team
Celebrating post-run achievements with Mr. Rabbi Vincent Ang and the

HR Department team after the PALex and PAL fun run.

Terminal 1 Adventure with Flight Technical

Exploring Terminal 1 at Ninoy Aquino International Airport with Flight

Technical staff, followed by a shared lunch at PAL's cabin crew

canteen.

Packing Loot Bags for PALex and PAL Halloween Party

Contributing to the Halloween event by packing loot bags for children

during the PALex and PAL Halloween Party.

PALex and PAL Halloween Party with FOD Girls

 Enjoying the festivities at the PALEX Halloween Party alongside co-

interns from the Flight Operations Department.

Halloween Fun with LPU-Manila Interns

Embracing the Halloween spirit with fellow interns from Lyceum of the

Philippines University - Manila, all dressed up in themed costumes.

 Post-Halloween Party Capture with Supervisor

Cherishing moments with our supervisor, Ms. Lea Bartholomew, after

the PALEX and PAL Halloween Party.

Crew Mustahan, Bingo night

Celebrating a win at Crew Mustahan, Bingo night alongside Mr. Gerby

Estrella, earning a prize of one thousand pesos and a certificate.

 Wearing our School Uniforms at PALex

Cherished moments with friends from Lyceum of the Philippines

University - Manila, representing the school inside PALex.

Exploring Inside an Airbus at PALex

Milestone moment: Exploring the Airbus at Philippine Airlines Express,

accompanied by trainer Ms. Carol Maranan, getting acquainted with

the aircraft.

First Time in Q400

Experiencing the Q400 aircraft of Philippine Airlines Express for the

inaugural time, understanding its layout and operations with the

guidance of professionals.

MY PRACTICUM EXPERIENCE

Above and beyond: A Journey through Flight Operations at Philippine

Airlines Express"
 During my immersive four-month internship at Philippine Airlines

Express within the Flight Operations Department, I underwent an

enriching learning experience that delved deep into the operational

facets of the aviation industry. The internship provided me with an

opportunity to explore various responsibilities integral to the smooth

functioning of daily airline operations. Through this journey, I

encountered challenges, developed problem-solving skills, and honed

valuable competencies pivotal for a career in International Travel and

Tourism Management.

My time at Philippine Airlines Express was more than just a

learning curve; it was a transformative journey. Engaging in supply

distribution for pilots, compiling detailed productivity reports, utilizing

intricate software like Merlot and Oracle iProcurement for supply

management, participating in meal preparation and quality

assessment, and meticulously handling Personal Protective Equipment

(PPE) for pilots were all immersive experiences that broadened my

understanding of flight operations.

The exposure to regulatory compliance set by the Civil Aviation

Authority of the Philippines (CAAP) provided me with a foundational

understanding of the stringent standards required within the aviation

industry. Additionally, collaborating with various departments to

ensure seamless flight operations and communicating to pilots and

cabin crew emphasized the significance of teamwork and effective

communication in this dynamic field.

Problems Encountered and Solutions

Throughout my internship, encountering challenges was

inevitable. However, each hurdle served as a learning opportunity. One

such challenge involved ensuring accurate and timely supply

distribution to pilots. To overcome this, I adopted a systematic

approach, leveraging tools like Oracle iProcurement software to

streamline procurement processes, ensuring inventory availability and

efficient supply management.

Another challenge lay in compiling and analyzing flight hours for

payroll purposes. Through meticulous data gathering and utilization of

Merlot and Excel, I ensured precise calculations, understanding the

critical role accuracy played in determining salaries.

Embracing "Buong-Pusong Alaga”

I deeply appreciate Philippine Airlines Express for embracing its

“Buong-Pusong Alaga” trademark service. The meticulous attention to

detail in meal preparation, the rigorous packing of PPE for pilots, and

the prompt assistance provided to flight crews reflected the airline's

commitment to genuine care and safety. This experience ingrained in

me the value of prioritizing customer-centric service, emphasizing the

importance of meticulousness, care, and dedication in every aspect of

the aviation industry.

My deepest gratitude extends to Philippine Airlines Express for

providing me with an environment conducive to learning and growth.

The support, guidance, and exposure to real-world scenarios have

significantly enriched my educational journey, preparing me for the

dynamic challenges in the field of International Travel and Tourism

Management.
 In conclusion, my internship at Philippine Airlines Express served

as a pivotal milestone in my academic and professional journey. The

hands-on experience, exposure to diverse responsibilities, and the

nurturing environment have equipped me with essential skills,

insights, and a deeper appreciation for the complexities of the aviation

industry. I am enthusiastic about applying these learnings and skills

towards contributing meaningfully to the field of International Travel

and Tourism Management in the future.

LYCEUM OF THE PHILIPPINES UNIVERSITY – MANILA

College of International Tourism and Hospitality Management
Practicum/ Internship

Final Essay
A.Y.: 2022-2023 SEM: 1st Semester

Name: LIA SHERAMAE L. CORPUZ Section: HT405ITM Date: October 5, 2023

 Company Name: Philippine Airlines Express ( PALex)
Address: Gate 1,Andrews Ave. Nichols Pasay City

Areas of
Areas of Concern Strengths Recommendations
Improvement
Student’s feedback As a student intern at While reflecting on For future practicum
When you were taking your the Flight Operations my internship experiences, I
practicum, what were your Department of experience, I recommend a
strengths, areas of
Philippine Airlines recognize areas for structured integration
improvement, and
recommendations for your Express during the enhancement. One of hands-on training
future practicum academic year 2022- key area lies in with more interactive
experience? 2023, my journey was refining technical learning sessions.
a dynamic exploration competencies, Encouraging interns
into the heart of particularly in utilizing to participate in
aviation operations. advanced software simulated scenarios
This practicum offered and systems like or case studies
a multidimensional Merlot, and Oracle related to real-time
platform to understand iProcurement. aviation challenges
and actively engage in Strengthening can foster a deeper
the intricate tapestry proficiency in these understanding of
of responsibilities tools will amplify practical application
integral to the aviation efficiency in report within a controlled
industry. management and environment.
supply procurement,
contributing to more
Throughout my accurate and Moreover, a
internship, several expedited processes. mentorship program
strengths came to the linking interns with
forefront, shaping both seasoned
my personal and Additionally, professionals could
professional growth. enhancing situational provide invaluable
Time management awareness and insights and guidance.
became an inherent proactive problem- Regular feedback
part of my routine, solving skills in high- sessions during the
ensuring timely pressure scenarios internship can aid in
distribution of would further personalized
essential supplies to augment my development plans,
pilots and meticulous readiness to tackle ensuring targeted
handling of reports. unforeseen improvement in
Long patience, a challenges within the
cornerstone attribute aviation industry. identified areas.
in the aviation domain, Continual
allowed me to development of
navigate through industry-specific Creating opportunities
complex tasks with knowledge, especially for cross-
composure and in understanding and departmental
precision. Adaptability adhering to aviation exposure would offer
and flexibility were regulations. a holistic view of
pivotal in seamlessly Reflecting on my airline operations,
transitioning between experience, there facilitating a more
varied responsibilities, exist areas primed for comprehensive
from supply enhancement. While understanding of
distribution to adept at managing interconnected roles
collaborating across tasks, further and responsibilities.
departments. refinement in Encouraging
Furthermore, my multitasking collaboration between
ability to communicate capabilities could interns from diverse
effectively and work in amplify efficiency in backgrounds could
diverse teams added simultaneous also enrich the
depth and efficiency to responsibilities. learning experience
the operational through knowledge
processes. exchange and varied
perspectives.

Beyond these, my
internship also In conclusion, my
fostered meaningful internship at
strengths. The Philippine Airlines
exposure to real-time Express has been an
challenges within flight immersive journey,
operations equipping me with
underscored the foundational skills and
importance of insights crucial for a
resilience and quick career in the aviation
decision-making. industry. The
Engaging in hands-on strengths honed,
experiences in supply areas identified for
chain management improvement, and
and communication recommendations
fortified my skill set, outlined here
 providing a solid represent my
foundation for future commitment to
endeavors. continuous learning
and growth in future
endeavors within this
dynamic field.

Training institution Philippine Airlines The internship TImplementing a

What are the strengths, Express serves as an program at Philippine comprehensive intern
areas of improvement and exceptional training Airlines Express benefits program
recommendations for your
ground, providing a offers invaluable holds immense
training site so that better
Practicum experience is multitude of strengths learning experiences, promise in fostering
given? that greatly contribute but several areas for motivation and
to a holistic learning improvement have ensuring the well-
experience. Firstly, the been identified. being of interns
department fosters a Firstly, introducing a throughout their
culture of transportation tenure. This initiative
professionalism and allowance or meal could incorporate
dedication. At provisions would allowances covering
Philippine Airlines alleviate the financial transportation or
Express, the core strain on interns, meals, serving as a
value of "Buong given the demanding catalyst for their
Pusong Alaga" workload. This enthusiasm while
extends genuinely to support would addressing crucial
both employees and significantly enhance aspects of their
interns. Throughout the overall internship welfare. Additionally,
my internship, I experience, the establishment of
consistently recognizing the an intern support
encountered an substantial fund, facilitated
environment marked responsibilities through a structured
by respect and assigned. application process,
inclusivity, irrespective stands to alleviate
of my intern status. financial burdens
The company's Additionally, ensuring specifically related to
inclusive culture consistent monitoring transportation
ensured interns were and attention across expenses or meals,
integrated into the departments is vital. ensuring fair and
workforce, assigning Interns from distant need-based
tasks that were both departments might distribution.
challenging and receive unequal
manageable. This supervision, affecting
approach aimed at their overall learning
nurturing our growth opportunities.
within the hospitality Equitable attention Creating a
industry. across all standardized
departments would monitoring system
elevate the applicable to all
interns, irrespective of
Their commitment to effectiveness of the their departmental
our development internship program. placements, is pivotal
underscored the in cultivating an
company's dedication equitable learning
to fostering talent and Accessing essential atmosphere. Ensuring
creating a supportive tools like supervisor- consistency in the
work culture. As an provided Microsoft experiences provided
intern, I never felt Teams and Outlook to interns contributes
marginalized or accounts is critical for significantly to their
undervalued; instead, workflow efficiency. holistic development,
the tasks assigned However, the thereby bolstering the
were carefully crafted authentication company's stature as
to strike a balance, process through a a distinguished
demonstrating line administrator training institution.
genuine care in often causes delays,
ensuring interns impacting productivity
gained essential due to waiting periods
experience, skills, and for access Instituting a dedicated
knowledge. This confirmation. email system
dedication perfectly exclusively for interns,
mirrors their "Buong- complete with mobile
Pusong Alaga" ethos, Lastly, accessibility and user
while the authentication,
signifying their company is receptive
wholehearted streamlines task
to addressing initiation by
commitment to care conflicts, there's room
and support. eliminating the need
for enhancing the for prolonged
conflict resolution approval processes.
system. Streamlining This efficient solution
Moreover, Philippine the process for allows interns to
Airlines Express quicker resolutions, commence
adopts a mentorship especially concerning assignments
strategy that blends interns or onboarded promptly, augmenting
firm guidance with OJTs, could their productivity and
nurturing support. significantly improve
Recognizing our the overall work overall workflow.
novice status, they environment.
challenge us with
tasks that facilitate Moreover, there could
be a more structured Addressing the
skill development complexities
while providing approach towards
cross-departmental surrounding
guidance to navigate necessary company-
the complexities of our exposure. Offering
opportunities for signed documents
roles. This approach necessitates an
empowers us to interns to shadow
professionals in exploration of
expand our alternative
capabilities within a ancillary departments
like maintenance, approaches. While
safety net of navigating legal
mentorship, customer service, or
regulatory intricacies, devising
showcasing their alternative processes
understanding of the compliance would
provide a more could be mutually
learning curve and beneficial.
dedication to a comprehensive
understanding of the Implementing
growth-oriented solutions
environment. interdependence of
various departments accommodating
within an airline, urgent document
thereby enriching requirements while
Additionally, the their learning adhering to legal
company emphasizes experience. prerequisites strikes a
fostering harmonious balance
independence while between the
ensuring continuous company's obligations
support for interns. and the interns'
They entrust us with needs.
responsibilities and
encourage decision-
making autonomy, By leveraging the
allowing us to refine strengths, addressing
our judgment and areas of improvement,
initiative. and implementing
Simultaneously, these
periodic check-ins and recommendations, the
guidance underscore practicum experience
their commitment to a at Philippine Airlines
collaborative learning Express can be
 environment. This elevated, ensuring
delicate balance that future interns
between autonomy receive a well-
and support not only rounded and enriching
cultivates a sense of learning experience
responsibility but also within the Philippine
assures interns of Airlines Express.
ongoing mentorship,
significantly
contributing to our
professional
development.

In summary,
Philippine Airlines
Express embodies
"Buong Pusong
Alaga" by fostering an
inclusive environment,
offering a balanced
mentorship approach,
and encouraging
autonomy while
providing unwavering
support. This
comprehensive
approach ensures
interns' growth,
aligning with the
company's
commitment to
wholehearted care for
its employees and
interns alike.

Curriculum/subjects As an intern in the My journey from the To elevate the

Were you prepared well by Flight Operations Lyceum of the internship experience
the subjects leading to your Department of Philippines further, a personalized
Practicum? What were Philippine Airlines University's College support framework
strengths, areas of Express, my journey of International should be integrated
improvement, and through the Bachelor Tourism and into the existing
recommendations of the of Science in Hospitality curriculum.
subjects/curricuum you International Travel Management has Recognizing the
took?
and Tourism been a crucial individual strengths
Management at foundation for this and areas for
Lyceum of the practicum. The development of each
Philippines University curriculum provided a intern would enable
Manila has been comprehensive tailored guidance and
pivotal in shaping my understanding of support. Implementing
readiness for this theoretical concepts, mentorship programs
professional exposure. but reflecting on its or individualized
Reflecting on the effectiveness, there counseling sessions
curriculum and are notable strengths could serve as a
subjects undertaken, and areas for platform for students
certain strengths, improvement that to address their
areas for warrant attention. specific challenges
improvement, and and receive targeted
recommendations guidance.
emerge, delineating The subjects leading Additionally,
the efficacy and to this practicum incorporating industry-
avenues for offered a diverse specific workshops or
enhancement within range of knowledge seminars that
the educational and skills pertinent to complement the
program. the aviation industry. internship would
The theoretical bridge any existing
aspects, including gaps between
The curriculum at airline operations, academia and
Lyceum laid a robust aviation laws and practical industry
foundation for my regulations, and demands. This
internship experience. international travel personalized
The comprehensive management, approach would not
coursework, spanning adequately equipped only enhance the
from the first to the us with the internship experience
third year, provided foundational but also fortify the
me with a solid understanding curriculum's efficacy
theoretical required for the in producing well-
understanding of the internship. Moreover, rounded
travel and tourism modules focusing on professionals.
industry. It instilled in communication,
me not just knowledge problem-solving, and
but a mindset, customer service In conclusion, while
preparing me for the proved invaluable in the curriculum at
professional practical application Lyceum University
environment. The during my internship has equipped
emphasis on practical at Philippine Airlines students well for their
application, Express. internships,
simulations, and real- acknowledging the
case scenarios during uniqueness of each
classes proved However, while the intern's journey and
immensely beneficial. curriculum provided a tailoring support
strong theoretical mechanisms
groundwork, there accordingly will
Moreover, the were areas where undoubtedly amplify
university's improvement could the overall efficacy of
commitment to holistic be considered. One the program.
development of the key aspects Embracing
empowered me to that could be personalized
cultivate essential soft enhanced is the guidance within the
skills. Through various consistent curriculum will not
projects, engagement and only empower interns
presentations, and support provided to but also bolster the
group activities, I interns. While I program's reputation
honed my acknowledge the for producing industry-
communication, challenges of ready professionals.
problem-solving, and managing numerous
teamwork abilities. interns, consistent
This holistic approach and personalized
was pivotal in my guidance could
readiness for the greatly benefit us in
challenges of the navigating a new and
internship. demanding work
environment.
Ensuring that all
The university's interns receive
dedication to guiding adequate attention
us through the and support would
transition from significantly enhance
academia to the the overall
professional sphere experience and
deserves effectiveness of the
commendation. The practicum.
support from
professors and career
advisors, who shared Additionally, although
industry insights, tips the majority of
for success, and accommodations and
encouraged support were noticed
networking, and appreciated,
significantly there were instances
contributed to my where some needs or
preparedness. concerns were
overlooked. This
oversight might have
The program's impacted the
emphasis on fostering adjustment process
a proactive and for some interns,
interactive approach potentially affecting
has been invaluable. their performance
The cultivation of soft during the practicum.
skills, notably passion, Therefore, I believe
dedication, and that a more
adaptability, proved to meticulous approach
be a guiding light to addressing
during the internship. I individual needs and
found myself equipped challenges would
not just with technical contribute to a more
expertise but also with conducive learning
the ability to navigate environment for all
diverse environments interns.
and engage effectively
with various
stakeholders. This
preparedness enabled
me to seamlessly
assimilate into the
professional sphere
without feeling
culturally shocked or
overwhelmed by the
 new experience.

By affixing my signature on this form, I hereby acknowledge and certify that I have carefully read and
understood the terms and conditions of the Data Privacy Act of the Lyceum of the Philippines University
(LPU). By providing personal information to LPU, I am confirming that the data is true and correct. I
understand that LPU reserves the right to revise any decision made on the basis of the information I
provided should the information be found untrue or incorrect. I likewise agree that any issue that may
arise in correction with the processing of my personal information will be settled amicably with LPU before
resorting to appropriate arbitration or court proceedings within the Philippine jurisdiction. Finally, I am
providing my voluntary consent and authorization to LPU and its duly authorized representatives to
lawfully process my data/information.

Prepared by:

______________________________

LIA SHERAMAE L. CORPUZ

Student Number: 2020 - 1 - 00807

VII. References

PAL Express commitment to customer. (n.d.).

Www.philippineairlines.com. https://www.philippineairlines.com/about-
us/legal-notices/customer-satisfaction/pal-express-commitment-to-

customer

Our Business – PAL Express – PAL Holdings, Inc. (n.d.). Phi.com.ph.

https://phi.com.ph/our-business-pal-express/

Wikiwand. (n.d.). PAL Express. Retrieved from

https://www.wikiwand.com/en/PAL_Express