Japan Pension Service

and its Operation

April 2023
1. About Japan Pension Service

◆Name Japan Pension Service (Nippon Nenkin Kiko)

◆HQ address 3-5-24, Takaido-nishi, Suginami-Ku, Tokyo
◆Organization Special public corporation with non-government employees
National HQ and 312 Branch Offices

◆Foundation January 1, 2010

(Replacing the Social Insurance Agency which was abolished)

◆President Toichiro MIZUSHIMA

◆Staff About 11,000 regular workers and associate workers (as of April 1, 2023)
In addition, the JPS has special task contract workers and assistant contract workers.

◆Operations The Japan Pension Service (JPS) is responsible for public pension
systems operations (coverage, contribution collection, record
management, pension consultation, entitlement and payment of
benefits) which are delegated and entrusted by the Minister of
Health, Labour and Welfare.

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 2. Responsibilities of JPS and the Ministry
◆ The Ministry of Health, Labour and Welfare (MHLW) is responsible for pension finance and administration,
while the operations/services are delegated or entrusted to the JPS.
◆ The JPS operates:
- authoritative businesses delegated by the Minister of HLW, including the enrollment /withdrawal, receiving
applications and reports, under the name of the JPS
- entrusted businesses by the Minister of HLW, including entitlement and payment of benefits, under the name
of the Minister of HLW.

Note:
Insured persons, beneficiaries and employers The pension contribution is
collected by the JPS as the
Applications state revenue collector.
and reports
JPS operation under JPS operation under
the name of JPS the name of Minister of HLW

・ Confirmation of coverage Japan Pension Service ・ Entitlement / award of

benefits
(enrollment and withdrawal) Responsible for pension operations
・ Collection of delinquent ・ Benefit payments
contributions ・ Record keeping
・ Individual statement :
・ Receiving reports/applications Delegation Entrusting
・ Determination of standard “Nenkin Teiki Bin”
of authority services
remunerations for Employees’ Supervision ・ Contribution invoice
Pension Insurance purpose and reminder
・ Issuance of Basic
MHLW Pension Number Notices

Financial and administrative responsibility

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3. Principles
◆ JPS’s Principles ( Article 2 of the Japan Pension Service Act)

The government-managed pension system shall be operated stably

and sustainably, based on public trust with principle of solidarity. The
Japan Pension Service, therefore, shall strive for higher service
quality reflecting people’s needs and opinions on government-
managed pension systems, and assure effective operation and
fairness and transparency in operation.

◆ Five essential points

1. Public trust
2. Reflection of public opinions
3. Higher service quality
4. Effective operation
5. Fairness and transparency
Fundamental subjects in :
- Business operation
- Corporate management

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4. Organization structure
As of April 1, 2023

Headquarters
- Central Pension Center
- Disability Pension Center
- 15 Processing Centers

These centers concentrate on data

processing business; not involved
with face-to-face customer service.

80 Pension
312 3
Consultation
Branch Offices Call Centers
Centers
Consultation service is The branch offices provide local front- The call centers’ service
entrusted to the Japan line customer service including is outsourced to private
Federation of Labor and workplaces inspection, enforcement of companies.
Social Security Attorney’s contribution collection and pension
Associations. consultation

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5. Headquarters organization
President Executive Vice President
Executive Director,
Human Resources and Accounts
Executive Director,
Operation Planning
Executive Director,
National Pension and Employees’
Pension Insurance Operation
Management
Executive Director,
Operation Management
Executive Director,
Pension Benefits
CIO/Executive Director,
Information Technology
Auditor
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As of April 1, 2023
Administration Management Planning Dept. / Financing Dept. / Compliance Dept. /
Risk Management Dept. / Quality Management Dept.
Human Resources Dept. / Human Resources Development Dept. / Labor Management Dept. /
Accounts and Property Management Dept. / Procurement Management Dept.
Operation Planning Dept. / Procurement Planning Dept. / Pension Records Planning Dept.
National Pension Dept. / Employees' Pension Insurance Dept.
Operation Management Dept. / Corporation Special Enforcement Dpt. / Processing Center
Management Dept. / Consultation and Service Promotion Dept./ Hokkaido Regional Dept. /
Tohoku Regional Dept. / Kitakanto・Shinetsu Regional Dept. / Minamikanto Regional Dept. /
Chubu Regional Dept. / Kinki Regional Dept. / Chugoku Regional Dept. / Shikoku Regional Dept. /
Kyushu Regional Dept.
Pension Benefits Dept. / Intensive Business Dept. / Central Pension Center / Disability Pension
Center
Information Systems Planning Dept. / Existing Core Systems Development Dept. /
Information Systems Operation Dept. / Systems Innovation Dept.
Office of Information Security
Office of Strategic Planning for Future
Internal Audit Dept.
Office of Auditor
 6. Flow of Public Pension Operations
The JPS headquarters, branch offices and processing centers are connected via an on-line system.
Each office plays its operational role including processing at front-line, intensive processing, and
integrated mass processing.
312 Branch Offices
2.51 mil. covered workplaces
as of the end of Mar. 2021 ≪Front-line≫
- Receiving reports
Workplaces - Pension consultation JPS Headquarters
- Coverage, contribution
67.56 mil. collection and inspection
Primarily On-line Record Management / Basic Pension Number
Insured persons responsible for - Examination of benefits
Covered by the Employees’ applications and reports Management System
Employees’ Pension Health / Pension
Insurance (EPI) Insurance - Contribution calculation
system and the procedures for - Management of workplaces /employees records
National Pension (NP) the employees - Management of Basic Pension Numbers
system 15 Processing Centers
(As of the end of Mar. On-line
2021) ≪Intensive processing≫ Benefit Payments System
▶ Coverage of EPI and NP:
examination and data - Pension entitlement
40.51 mil. On-line - Pension benefits payments
Pension Municipalities input of reports and
- Management of beneficiaries records
beneficiaries applications
Number of persons Front line of - Coverage registration
entitled to benefits various coverage - Mailing contribution
(As of the end of Mar.
Centralized processing
procedures for invoices
2021) National Pension ▶ Pension benefits: data - Mailing individual statement “Nenkin Teiki Bin”
input of reports and - Pension payment related business
1,741 municipalities applications (excluding - Employees’ Disability Pension eligibility
as of Feb. 1, 2022 examination and entitlement
disability pension)
- Recovery of overpayments

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(1) Coverage and Contribution Collection
(Employees’ Pension Insurance and Employees’ Health Insurance systems)

JPS Headquarters
JPS Branch Offices

Reports Consultation
[Coverage
applications]
Employers (Workplaces) - for workplaces
Employment
- for employees
Processing Centers
Computer
Reference/updates
Reports
On-line
Workplaces
Contribution Examination files
[Contribution
payments invoices]
(deducted
Salaried workers from salary) Data input Insured
Persons files
To be covered by
- Employees’ Coverage registration
Health Insurance
[Basic Contribution Name
- Employees’
Pension payments Index files
Pension Insurance
Number
Notices]
Workplaces inspection
Basic Pension
- [Confirmation notices] Contribution collection Numbers files
- [Basic Pension
Number Notices]

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(2) Coverage and Contribution Collection (National Pension system)

JPS Branch Offices JPS Headquarters

Municipal offices
Reports Consultation
[Coverage
applications]

Application
for Processing Centers
enrollment
Reports Computer
Reference/updates
On-line

Examination
Insured
Persons files
Data input
Self-employed
persons etc. [Basic Pension Number Notices] Name Index
files
Coverage registration
To be covered by
National Pension
[Contribution invoices]
Basic Pension
Numbers files
Contribution collection
Contribution payments

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(3) Entitlement / Awarding and Payment of Pension Benefits
Advance mailing of application forms to the near-pensionable-age (“TURNAROUND” forms)

JPS Headquarters

On-line On-line
Applicants/ JPS Branch Offices
Beneficiaries
Consultation Forwarding
data for
entitlement
Pension applications
Filing pension
applications

1. Application check
2. Eligibility check
[Pension On-line Bank of Japan
Certificates] 3. Eligibility examination

Transmission of Pension
Certificates information

Processing Centers
Note:
Data input
JPS receives Mutual
Aid Pension applica-
tions and entitles Basic Pension Certificates
Pension benefits
components of Mutual
Benefit payments direction
Aid pension. ( to post offices)
Banks /
Japan Post Bank
Benefit payments : Six times a year [Direct deposit of
in Feb., Apr., Jun., Aug., Oct. and Dec. Benefits] (to banks)

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(4) Pension Consultation Services
Beneficiaries and
insured persons
Japan Pension Service
312 Branch Offices

JPS Website
Internet access Visits
“NENKIN NET” (Pension Net)

80 Pension Consultation
Centers
Request for benefits amount
estimate

Telephone
Information on pension systems
and various forms

Consultation and Services

Promotion Department
Social Insurance On-line system
First Call Center (OMORI)
Second Call Center (FUKUOKA)
Third Call Center (SENDAI)
Record Basic Pension
Benefit
Management Number Telephone service for individual
Payments
Database Management statement “NENKIN TEIKI BIN” and
Database
Database “NENKIN NET”

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(5) Structure of Social Insurance On-line System
On-line

【Record Management System】 【Benefit Payments System】

312 Branch Offices,
15 Processing Centers On-line Computer for batch
processing Computer for on-line
processing

Computer for on-line

processing
Computer for batch
80 Pension processing
Consultation
Centers On-line

[ On-line processing ]
To refer/update data (reference for
【Basic Pension Number Management System】 consultation service purpose or reported
data input) in the Insured Persons Files, and
to instantly transmit processed results
3 Call Centers Computer for
on-line processing / To send data on forms and telegraphs which
Computer for batch file management are prepared by JPS headquarters to the
On-line processing data processing equipment in the branch
offices via communication line

[Batch processing]
Collective processing conducted at periodical
intervals, including database searching and
statistical processing of each file

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