+44 7553107837 kgaugelokutu@gmail.

com Stratford-Upon-Avon

KGAUGELO KUTU, MSc

Data-Driven Decision-Making Advocate

PROFILE
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Strategic and results-driven professional with a track record of leveraging data-driven insights to drive business
growth and operational excellence. Proficient in translating complex technical concepts into non-technical
language, facilitating effective communication between development teams and stakeholders. I am committed to
applying my analytical expertise, teamwork, leadership skills and project management acumen. My passion lies in
consistently delivering high-quality outcomes and contributing to business success.

KEY SKILLS
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• Data Analysis: Proven expertise in statistical analysis, shaping solutions, making actionable recommendations for
implementation and driving business success.
• SQL: Proficient in SQL for extracting, manipulating, and validating data to derive meaningful insights.
• Python Programming: Proficient in Python for data-driven solutions, process automation, creating and validating
predictive models.
• Reporting: Skilled in scoping, designing, building, and testing user-friendly reports for informed decision-making. Adept at
performing end-to-end reporting activities using Excel, Cognos BI, Tableau, and basic Power BI, ensuring comprehensive
and insightful data visualization.
• Business Analysis: Demonstrated proficiency in conducting thorough requirements analysis and optimizing processes for
enhanced efficiency. Skilled in translating complex business use cases into actionable technical deliverables.
• Stakeholder Collaboration: Ability to confidently present and bridge the gap between technical and non-technical teams,
fostering a collaborative approach and achieving project goals.
• Microsoft Office: Proficient in Microsoft Office Suite, with advanced expertise in Excel, PowerPoint, and Word. Skilled in
creating professional and visually engaging presentations and documents, demonstrating meticulous attention to detail.
Excel proficiency includes advanced capabilities in pivot tables, lookups, and data visualization techniques.

CAREER HIGHLIGHTS
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• Championed Toyota’s Vehicle Transfer System project and led the SDLC, incorporating meticulous requirements analysis
and documentation, Quality Assurance (testing) and user training. The streamlined delivery process contributed to customer
satisfaction improvement.
• Successfully managed the fast-paced development and execution of the dealer incentive program aimed at maximising
sales and achieving business objectives. Oversaw all aspects of the quarterly program, ensuring strict adherence to
schedules and budget constraints while maintaining high-quality standards.
• Successfully partnered with cross-functional teams to implement transformative business projects, leading the development
of the Retention Dashboard and metrics. This initiative enhanced retention performance.
• Successfully collaborated with Toyota’s external development partners to drive the Connected Car project, achieving
seamless telematics and an enhanced in-vehicle user experience.

EDUCATION AND QUALIFICATIONS

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MSc Business Analytics (with Distinction) Coventry University

BSc (Hons) in Computing University of South Africa

BSc Computer Science and Informatics University of Johannesburg

CAREER HISTORY
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Manager, Sales Support Toyota South Africa Oct 2017 – Aug 2022

• Effectively collaborated with regional teams and senior management to forecast quarterly retention targets by leveraging
historical dealer performance data to predict when consumers are likely to change their vehicle, resulting in more accurate
forecasts and improved strategic planning for customer retention initiatives.
• Orchestrated stakeholder engagement processes to establish clear direction and secure buy-in, guaranteeing projects
advanced smoothly while employing innovative analytical techniques to ensure the consistency and accuracy of solutions.
Fostered seamless cross-departmental collaboration among After-Sales, Marketing, and Finance teams to drive collective
success and maximise project outcomes.
• Proactively identified, analysed and interpreted data trends from complex datasets encompassing sales and customers to
understand problems and address them, measure project effectiveness, enhance data-driven decision-making and drive
change.
• Led the regional team in providing technical support for system changes associated with the CRM to
enhance team autonomy.
• Effectively resolved data quality issues through frequent validation checks, ensuring data accuracy, integrity
and reliability.
• Provided coaching and mentorship to recent graduates, empowering them to contribute effectively and seize growth
opportunities within the organization.
• Effectively partnered with third-party vendors to ensure timely and budget-conscious delivery of training programs for dealer
retail partners, fostering enduring relationships based on trust and mutual benefit.

Assistant Manager, Systems Development Toyota South Africa Aug 2014 – Sep 2017

• Successfully engaged with the Sales team to improve after-sales parts-order accuracy to 85% by creating
reports about newly introduced models to strategically manage the after sales demand.
• Led the Vin Solution project, increasing parts accuracy to 90%, improving customer satisfaction scores by
5% and reducing costs of returning products.

Graduate Trainee, Customer Service Systems Toyota South Africa Jan 2013 – Jul 2014

• Enhanced the functionality of the Customer Care Call Centre system to support the call centre team and
empower technical field managers in resolving customer-related issues.
• Supported the national rollout of the CRM system, ensuring seamless implementation.
• Effectively utilised SQL to extract and analyse vehicle service data, facilitating comprehensive oversight of
service workshop operations.

CERTIFICATES
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Strategic Management and Leadership Practice (Level 7) Chartered Management Institute

Data Science with Python University of Cape Town

Certificate Program in Business Analysis Faculty Training Institute