Student Assessment Pack

Qualification and unit of competency

Unit of competency
Code: BSBPEF201
Name: Support personal wellbeing in the workplace
Releases: 1.0

What is the purpose of this document?

The Student Pack is the document you, the student, needs to complete to demonstrate competency.
This document includes the context and conditions of your assessment, the tasks to be completed by
you and an outline of the evidence to be gathered.

The information includes the following:

 Information related to the unit of competency

 Guidelines and instructions to complete each task and activity
 A student evaluation form

Student Evaluation Form

These documents are designed after conducting thorough industry consultation. Students are encouraged
to evaluate this document and provide constructive feedback to their training organisation if they feel
that this document can be improved.

Link to other unit documents

 The Student Pack is a document for students to complete to demonstrate their competency. This
document includes context and conditions of assessment, tasks to be administered to the
student, and an outline of the evidence to be gathered from the student.
 The Unit Mapping is a document that contains information and comprehensive mapping with the
training package requirements.
 The Unit Requirements is a document that contains information related to the unit of
competency for the Training Organisation staf and students.

Assessment Submission Method

☐ By hand to trainer/assessor ☐ By email to trainer/assessor
☒ Online submission via Learning Management System (LMS)
☐ Any other method
(Please describe here)

Version Number: 1 Unit Code: BSBPEF201 Page 1 of 35

Assessment Plan
The student must be assessed as satisfactory in each of the following assessment methods in
order to demonstrate competence in a variety of ways.
Evidence Assessment method/ Type of evidence/ Due in Week
Task name
number/ Task
number
Assessment task 1 Knowledge Test (KT) Week 3
Assessment task 2 Skills Test (ST) Week 3

Assessment method-based instructions and

guidelines: Knowledge Test
Assessment type

 Written Questions

Instructions provided to the student:

Assessment task description:

 This is the first (1) assessment task you must successfully complete to be deemed
competent in this unit of competency.
 The Knowledge Test is comprised of six (6) written questions
 You must respond to all questions and submit them to your Trainer/Assessor.
 You must answer all questions to the required level, e.g. provide an answer within
the required word limit, to be deemed satisfactory in this task
 You will receive your feedback within two (2) weeks, and you will be notified by
your Trainer/Assessor when your results are available.

Applicable conditions:

 All knowledge tests are untimed and are conducted as open book assessment (this
means you can refer to your textbook during the test).
 You must read and respond to all questions.
 You may handwrite/use a computer to answer the questions.
 You must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the task will
be Satisfactory or Not Satisfactory.
 As you complete this assessment task, you are predominately demonstrating your
written skills and knowledge to your trainer/assessor.

Resubmissions and reattempts:

 Where a student’s answers are deemed not satisfactory after the first attempt, a
resubmission attempt will be allowed.
 The student may speak to their trainer/assessor if they have any difficulty in completing
this task and require reasonable adjustments.
  For more information, please refer to the Training Organisation’s Student Handbook.

Location:

 This assessment task may be completed in:

☐ a classroom
☐learning management system (i.e. Moodle),
☐ workplace,
☐ or an independent learning environment.

 Your trainer/assessor will provide you with further information regarding the location
for completing this assessment task.

Instructions for answering the written questions:

 Complete a written assessment consisting of a series of questions.

 You will be required to answer all the questions correctly.
 Do not start answering questions without understanding what is required. Read the questions
carefully and critically analyse them for a few seconds; this will help you to identify what
information is needed in the answer.
 Your answers must demonstrate an understanding and application of the relevant
concepts and critical thinking.
 Be concise, to the point and write answers within the word-limit given to each question.
Do not provide irrelevant information. Remember, quantity is not quality.
 You must write your responses in your own words.
 Use non-discriminatory language. The language used should not devalue, demean, or
exclude individuals or groups based on attributes such as gender, disability, culture, race,
religion, sexual preference or age. Gender-inclusive language should be used.
 When you quote, paraphrase, summarise or copy information from other sources to write
your answers or research your work, always acknowledge the source.

Purpose of the assessment

This assessment task is designed to evaluate student’s knowledge essential to support personal
wellbeing in the workplace in a range of contexts and industry settings and knowledge regarding
the following:

 Knowledge of the common personal and workplace factors that may impact on wellbeing
 Knowledge of the advantages and disadvantages of diferent communication styles
 Knowledge of the methods for communicating with a supervisor
 Knowledge of the key features of Employee Assistance Programs (EAPs)
 Knowledge of the common workplace resources for addressing wellbeing.

Task instructions
 This is an individual assessment.
 To ensure your responses are satisfactory, consult a range of learning resources and
other information such as handouts, textbooks, learner resources etc.
 To be assessed as Satisfactory in this assessment task, all questions must be answered
correctly.
 Assessment Task 1: Knowledge Test
Provide your response to each question in the box below.

Q1 Answer the following questions: Satisfacto

: 1.1. Prepare a list of any five (5) common personal factors that ry
may impact on your wellbeing. response
1.2. Prepare a list of any five (5) common workplace factors that Yes ☐ No ☐
may impact on wellbeing.

1.1. Personal factors that may impact on wellbeing:

Genetics and family history

Physical health and chronic conditions

Mental health and emotional state

Sleep habits and quality of sleep
Social support and relationships
References:

National Institute of Mental Health. (n.d.). 5 Factors that Contribute to Good Mental Health. Retrieved from
https://www.nimh.nih.gov/health/topics/wellness/index.shtml
1.2. Workplace factors that may impact on wellbeing:

Workload and job demands

Workplace culture and social support
Relationships with supervisors and colleagues
Opportunities for growth and development
Work-life balance and flexibility
References:

World Health Organization. (2010). Healthy Workplaces: A Model for Action. Retrieved from
https://www.who.int/occupational_health/healthy_workplaces/en/
Centers for Disease Control and Prevention. (2019). Workplace Health Promotion: Workplace Health Factors. Retrieved from
https://www.cdc.gov/workplacehealthpromotion/tools-resources/workplace-health/health-factors/index.html
Q2 Discuss any two (2) advantages and disadvantages of the Satisfacto
: following communication styles. ry
response
 passive
Yes ☐ No ☐
 assertive
 aggressive

Communication styles play a significant role in our daily interactions with others, and each style has its advantages and
disadvantages. In this response, I will discuss two advantages and disadvantages of passive, assertive, and aggressive
communication styles.

Passive Communication Style:

Advantages:

Avoids confrontation: Passive communication style can be helpful in situations where avoiding confrontation is necessary to
maintain harmony and prevent escalation.
Perceived as non-threatening: Passive communicators are often perceived as non-threatening, and people may be more likely to
trust and confide in them.
Disadvantages:

Ineffectiveness in expressing needs and feelings: Passive communication style can lead to a lack of clarity in expressing needs
and feelings, leading to misunderstandings and resentment.
Diminished self-worth: Passive communicators may feel powerless and may struggle to assert themselves in situations where
they need to stand up for themselves.
Assertive Communication Style:

Advantages:

Clarity in expressing needs and feelings: Assertive communication style is effective in expressing needs and feelings clearly and
confidently, reducing misunderstandings and building trust.
Increases self-esteem: Assertive communication style promotes self-worth and self-respect, leading to a higher sense of
confidence and empowerment.
Disadvantages:

Perceived as aggressive: Assertive communication style may be perceived as aggressive or confrontational by others who are
not used to such directness.
Conflict may arise: Despite promoting clarity, assertive communication may also lead to conflict, especially in situations where
others feel challenged or threatened.
Aggressive Communication Style:

Advantages:

Can lead to immediate results: Aggressive communication style can be useful in achieving immediate results, especially in
situations where assertive or passive communication styles may not work.
Demonstrates strength: Aggressive communication style can demonstrate strength and assertiveness, which may be necessary in
some situations.
Disadvantages:

Can be harmful and abusive: Aggressive communication style can be harmful, abusive, and lead to verbal or physical attacks.
Breaks trust and respect: Aggressive communication style breaks trust and respect, damaging relationships and causing long-
term harm.
References:

Skills You Need. (2021). Communication Skills: A Guide to Assertive Communication. Retrieved from
https://www.skillsyouneed.com/ips/assertiveness.html
Verywell Mind. (2021). The Pros and Cons of Assertive Communication. Retrieved from https://www.verywellmind.com/the-
pros-and-cons-of-assertive-communication-3144691
 Q3 What are the diferent methods of communication you can use to Satisfacto
: communicate about personal wellbeing with the Supervisor? Mention ry
any three (3). response
Yes ☐ No ☐

When it comes to communicating about personal wellbeing with a supervisor, there are several methods that can be used to
effectively convey your needs and concerns. Here are three methods of communication that can be used:

Face-to-face conversation: One of the most effective ways to communicate with a supervisor about personal wellbeing is
through a face-to-face conversation. This allows for a personal connection and ensures that the message is delivered clearly and
effectively. During the conversation, it's essential to express your needs, concerns, and boundaries in a respectful and clear
manner.

Email communication: Email can be an effective method of communication when it comes to discussing personal wellbeing
with a supervisor. It allows for a more structured and organized approach, as you can clearly articulate your thoughts and
concerns in a well-thought-out message. It also provides a written record of the conversation for future reference.

Phone call: A phone call is another effective method of communication to discuss personal wellbeing with a supervisor,
particularly if an in-person meeting is not possible. It allows for real-time interaction and can help to build a personal
connection, especially if video calls are used. During the phone call, it's essential to be clear, concise, and respectful.

References:

Mental Health Foundation. (2021). Talking to your employer about your mental health. Retrieved from
https://www.mentalhealth.org.uk/your-mental-health/getting-support/talking-to-your-employer
Health Advocate. (2019). How to Talk to Your Supervisor About Your Mental Health. Retrieved from
https://www.healthadvocate.com/site/blog/2019/05/15/talk-supervisor-mental-health
Q4 What is the most appropriate method for communication about Satisfacto
: wellbeing? Write your answer in 50-70 words. ry
response
Yes ☐ No ☐
 Q5 What are the key features of Employee Assistance Programs (EAPs)? Write Satisfacto
: your answer in 50-100 words. ry
response
Yes ☐ No ☐

Employee Assistance Programs (EAPs) are workplace programs designed to support employees in dealing with personal or
work-related issues that may affect their overall wellbeing and productivity. Key features of EAPs include confidentiality,
accessibility, and a range of services, such as counseling, support groups, and referrals to relevant resources. EAPs also provid
proactive initiatives such as stress management, wellness programs, and training to promote resilience, mental health, and a
healthy work environment. The programs aim to enhance employee satisfaction and retention, reduce absenteeism, and impro
overall organizational outcomes.

References:

Employee Assistance Professionals Association. (n.d.). What is an EAP? Retrieved from https://www.eapassn.org/About-
EAPs/What-is-an-EAP
U.S. Office of Personnel Management. (2019). Employee Assistance Programs. Retrieved from https://www.opm.gov/policy-
data-oversight/worklife/employee-assistance-programs/

Q6 What are the four (4) most common workplace resources for Satisfacto
: addressing wellbeing? ry
response
Yes ☐ No ☐

The four most common workplace resources for addressing wellbeing are:

Employee Assistance Programs (EAPs): EAPs are confidential support services provided by organizations to help employees
address personal and work-related issues that may impact their mental and emotional health.

Health and Wellness Programs: These programs are designed to promote healthy lifestyle habits such as exercise, healthy
eating, and stress management, to improve overall physical and mental wellbeing.

Mental Health Benefits: Mental health benefits provide access to mental health professionals, including counselors, therapists
and psychiatrists, who can help employees address and manage mental health concerns.

Flexible Work Arrangements: Flexible work arrangements, such as remote work, flexible scheduling, and job sharing, can hel
employees manage work-life balance and reduce stress levels.

References:
American Psychological Association. (2019). Resources to Promote Health and Well-being in the Workplace. Retrieved from
https://www.apa.org/pi/disability/resources/health-promotion-in-workplace
World Health Organization. (2010). Healthy Workplaces: A Model for Action. Retrieved from
https://www.who.int/occupational_health/healthy_workplaces/en/