MUDHALVARIN MUGAVARI

Purpose and objectives of Integrated and Inclusive Public

Grievance CM Helpline Management System (IIPGCMS)
• The Integrated and Inclusive Public Grievance CM Helpline
Management System (CM Helpline) is a two-way communication
platform for citizens to register their grievances and get them
resolved in one place, conveniently. They can:

• File their grievance(s) anytime and from anywhere.

• Track their grievance(s) and see the status

• Ask questions

• Provide Suggestions for improvement

• See Announcements from the CM

• To make the above services widely accessible to the citizens, this service is
being delivered via multiple channels – helpline number 1100, web portal,
mobile app, email, and post. Grievances filed by any of these methods get
routed to the responsible government office via a single single point of
contact, a call centre that addresses, redirects, and tracks the grievances.

• This is being done with the goal of making the grievance redressal process
integrated and inclusive, thus benefiting citizens through speedy resolution
of their grievance(s).
 GRIEVANCES TO BE SUBMITTED
• Issues in availing government schemes or services
that you are eligible for

• Civic issues – burning public property / waste,

broken streetlights, open manholes, water
logging, etc.

Other public issues

 STEPS TO SUBMIT GRIEVANCES ON THE
PORTAL
• Sign up on the portal with your mobile number/email ID. Create user credentials if you are
using your email ID.

• Log in to the portal with your mobile number + OTP, or the user credentials.

• Click "File a Grievance”.

• Describe your grievance and fill the form to the best of your knowledge.

• Click “Submit”.

• Your grievance will be registered with the concerned department(s) and you will receive
status updates via SMS.
 LANGUAGES IN WHICH THE GRIEVANCES
SHOULD BE PRESENTED

1.Tamil

2.English
 IF THE NAME OF THE DEPARTMENT IS NOT
KNOWN
• Find out and select the correct department while filling the
grievance form, for faster redressal.
• Only if we are unable to find out, select the option “Other
Petitions” while filling the form.
• Any relevant detail may be given in the description and the
rest of the form while submitting the grievance that will help
identify and assign grievance to the correct department/
office.
• One can also register your grievance through the District
Collector's office or by calling us at 1100.
 OTHER METHODS TO SUBMIT A GRIEVANCE

• Mobile app – Android / iOS

• Call the helpline – Dial 1100

• Email the grievance to cmhelpline@tn.gov.in

• Post the grievance to the address mentioned under “Contact Us” at the bottom of this
page

• Visit the address mentioned under “Contact Us” at the bottom of this page

• Connect via Twitter and Facebook

•
 OTHER METHODS FOR FILING GRIEVANCES
• The IIPGCMS Portal

• The IIPGCMS mobile app

• Call 1100

• Send an email to cmhelpline@tn.gov.in

• Post to the address mentioned under “Contact Us” at the bottom of this page

• Send it via Twitter or Facebook

• Visit a CSC centre near you

•
TIME LIMIT FOR REDRESSAL OF GRIEVANCES

•Every department has a timeline as

per their Service Level Agreement
(SLA) to complete the grievance
redressal process. Within that time
frame, the grievance will be
addressed.
 UPDATION

• On successful submission of a grievance, an

acknowledgment is auto-generated by the
system. The citizen will get an
acknowledgment SMS on submission and on
closing of the grievance. One can also track
the grievance by logging in the portal, and
going to the “My Dashboard” section.
 TRACKING OF GRIEVANCES PETITION
• Login to the portal. Go to the section “My
Dashboard”. You will find the list of the past
grievances you have submitted. Click on the
grievance you want to track to see the status.

• Other than this, once you successfully submit a

grievance, you will get an acknowledgment.
 RE-OPENING OF CLOSED GRIEVANCE CASES
• If you have a valid reason for the same. You may call the
helpline at 1100, mention the grievance ID, and ask them to
reopen the grievance. The helpline representative will
reopen the grievance for further processing based on the
merit of the grievance.
• Alternatively, you may also file a new grievance and
mention the existing grievance ID. Please note that there is
a limit to the number of times you may reopen a
grievance.