Akash Singhal

LinkedIn: Akash Singhal, Contact: +91-9525351084, Email Id: aakash.af07@gmail.com

Skill Set Summary

I am known to be a problem solver, the go-to-go guy if you need to get things done. I am a
team builder and a player believes in encouraging teammates to experiment and innovate. I
can connect well with people and bring the best out of them.
Always willing to innovate new things which can improve the existing technology. I bring on the
table a strong foundation of communication, strategy making with a hunger of executing ideas
with hands on experience on advanced excel, advanced google sheets and a bit of SQL. I
am considered to be an honest, confident, hardworking, creative, ambitious, social and
workaholic kind of a person who likes to work for betterment.Loves building categories and
upscaling revenue and pursuing it as a passion.

Professional Experiences :-

Projects Undertaken on-

● Effect of brand trust on brand loyalty
● Study of laptop companies and banking sectors of India

Internships :-

Byju’s Think and Learn Pvt. Ltd. (Patna), Intern : (June 2019 – Nov 2019)

Discovery communication India (Discovery channel) launched DSSL (Discovery school super league)
which is a critical thinking and knowledge-based quiz contest held in collaboration with Byju’s, thus
providing a unique platform for students. It targets pan India level. My role was to visit schools and talk to
the principals about the DSSL program and to convince them to register for DSSL in the Bihar and
Jharkhand zone. I had boarded 70+ schools successfully and also helped the execution team to conduct
the examination in various districts of Bihar and Jharkhand, successfully generated more than 20000+
leads for the organization.

Full Time Roles :-

Practo Technologies (Bangalore), Lead - Operations : (Mar 2022 – Current)

● Leading day to day Procurement operations, IPD operations, OPD operations along with finance
operations of the Practo Care Surgeries, Practo owned hospital and Corporate health benefits
business units at the central operations team.
● Owning Capex Management, Vendor Management, Inventory management, Clinic management
with provisioning of the expenses along with managing payouts for Doctor’s consultation, Doctor’s
surgeries, Clinic rentals, Vendor services, Hospital Expenses and processing it with the validation of
finance on a turn around time on monthly basis.
● Leading 50+ healthcare Vendors and tracking their orders to fulfillment with adherence to Turn
around time.
● Successfully stretched OPD funnel from booked to completion at 30% to 55% till date.
● Maintained an average of IPD scheduled to completion at 95% throughout the year.
● Managing and closing escalations from all the business units of Practo (at a central level).
● Closely working with the growth and category team to develop and streamline existing and setting
new processes.
 Urban Company, Operations associate (July 2021 – Mar 2022)

● Effectively managed and supervised 1000+ gig workforce/blue collar workforce ● Managed
professional onboardings, Customer Satisfaction, Escalations handling, Professional
relationships, retentions and owning city operations for Delhi
● Closely working with marketing and central team for growth perspectives
● Exceeded professional onboarding targets by running BTL campaigns and retentions.
● Created referral penetration for 92%
● Exceeded growth for the city by onboarding targeted professionals in the span of 60 days and
planned the training model of the professionals in Appliance category.
● Unlatched around 25% of request losses because of unavailability of the professionals, and has
been able to track order to fulfillment metrics at 90% trend throughout the season.

Vedantu Innovations Pvt. Ltd, Operations associate (Feb 2021 – July 2021)

● Handled the category of test preparations of T6 cities. Responsible for tracking the leads to
conversion and publishing a detailed report of the conversions across the cities. ●
Responsible for handling CRM operations across the cities
● Incentive calculations and processing with the validation of Center Heads and sending it to finance
for further processing.
● Daily log in/ log out and productivity tracking and reports publishing of the employees of the center.
● Courses tagging and activations post sales

Achievements-

● Awarded for exceptional performance in Q4 at Practo

● Served as a class representative in Doon Business School throughout the session. (2018-2021)
● Served as a senior mentor in career development cell (CDC department) in Doon Business
School
● Achieved 1st rank in speech competition held in Doon Business School
● Active participant in college Rotaract club
● Fulfilled the role of VP- Events in Doon Business School.
● Elected as a council member for managing extra-curricular activities at the school.

Educational Qualification-
● BBA, Doon Business School, (Operations and Strategy management), Dehradun
● 12th, CBSE, St Karen’s Secondary School,(Commerce), Patna
● 10th, CBSE, St Karen’s Secondary School, Patna

Others
Languages: English and Hindi
Hobbies: Travelling, Reading, Playing Indoor and Outdoor Sports.