FAQ on Services offered:

Q1 – For whom can we book the Health check-up using MediBuddy?

Ans : Employee can book Health check-up for self, and enrolled beneficiaries for which the MediBuddy wallet can be used.

Q2 – Are any documents required in order to use the outpatient services from MediBuddy?

Ans: You will be required to carry a hard copy of the confirmation e-mail while going for your health check or consultation. For ordering
medicines, you will be required to upload a copy of the prescription (not older than 6 months) and show the original upon delivery or
prescription pick-up. You should also carry a govt. photo id proof for the beneficiary of the services.

Q3 – What are the services which offered on MediBuddy, and which services have the MediBuddy wallet enabled?

Ans: The services offered on MediBuddy are:

1 – Consultation (MediBuddy Wallet enabled) ,

2 - Medicine,

3 – Health check (MediBuddy Wallet enabled),

4 – Lab test (MediBuddy Wallet enabled),

5 – Home Health Care,

6 – Dental (MediBuddy Wallet enabled),

7 – Hospitalization (eCashless),

8 – Second Opinion,

9 – Genome Study.

Q4 - How does one search for a preferred service provider on MediBuddy?

Ans: After choosing an outpatient service on MediBuddy you will be able to see the list of service providers on the pane on the left. You can
pick your preference from this list to filter your search. Wherever we can, we also give information on various value-added services such as
breakfast, parking, wheelchair etc., to help you make an informed choice.

Q5 - How many days in advance do I need to book an appointment?

Ans: You need to book an appointment for a service at least 2 working days in advance.

Q6 - Can an outpatient service be made completely cashless on MediBuddy?

Ans: You get the outpatient services on a discounted rate. As you are a NTT Data employee who has been chosen for using this benefit, you
will get additional Rs 400/- wallet in your credentials. A maximum of 10% or Rs 400/- can be utilized in one single transaction until you have
wallet balance available.

Q7 - How should I make a payment for an outpatient service purchased on MediBuddy?

Ans: Payment for the various services can be made as follows:

For all services, excluding Medicines, for medicines – you can make a payment upon receipt of medicines at your doorstep.

Q8 - Can I purchase a service only for the beneficiaries of my health insurance policy?

Ans: All outpatient services on MediBuddy are available to everyone! Even those who are not covered under your health insurance policy can
benefit from the outpatient services on MediBuddy. However MediBuddy wallet can be used only for insured beneficiaries.

Q9 - Can a service request be cancelled if I do not turn up on the chosen date or due to any other unanticipated reasons?

Ans: Yes, a service request can be cancelled. Once you have booked a request, you can go to the ‘Your order’ tab on the top right hand
corner and select ‘Track order’. Here you will get the option of cancelling a request. Please ensure you cancel the order so that refunds can be
initiated, any wallet amount utilized will be refunded in the employees MediBuddy wallet account.

Q10 - In case of advance online payment, will I be refunded the full amount for not making an appearance on the day of the appointment?

Ans: Yes, you will be entitled to a full refund of the amount. The refund of the MediBuddy wallet amount used in the order will be done within
7 days. While for any balance amount paid online will be refunded to the source in 7 – 10 working days.
Q11 – How many times can I reschedule the paid services?

Ans: There is no restriction on the number of times you can cancel, or reschedule the services. However it will be an employee’s
responsibility to ensure that any such request is highlighted to us within 48 hours from the time the order will be fulfilled.

Q12 – What happens if an employee doesn’t report the fulfilment or utilization of the services?

Ans: Employees are requested to report any ‘Not Attended’ for any of the services that they have booked on MediBuddy. Employees can do
the same themselves by going to the ‘Your order’ tab on the top right hand corner and select ‘Track order’. Here you will get the option of
cancelling a request. Also if you have booked any health check up, you get a SMS from MediBuddy asking you if you have attended the Health
check-up or not, employees are expected to confirm the same by clicking on the link and marking their utilization which will be later verified
by the service provider.

Q13 – What is the window period for rescheduling Health check-up/Consultations?

Ans: Employees can reschedule the appointments within 48 hours from the date of the actual appointment. The window is explained below
case scenario. Example – Employee ‘A’ has booked doctor consultation for 13th Dec 2019. If they wish to reschedule the same, they can do that
on or before 11th Dec 2019. They can either prepone it, if slots are available they will be able to prepone. In case they wish to postpone the
appointment they can postpone the same no further than 15th Dec 2019. Hence only a 48 hours prepone/postpone window is available, basis
the available slots.

Q14 – Under which circumstances the timings or slots can change for any service without the employee requesting for the same?

Ans: Our efforts are to ensure that you get the appointments as per the date and time selected by you, however at times there can be
variables at the centre, ex – doctor’s availability, centre closing down due to maintenance work, machine not working due to technical issues
might lead to change in schedules. Employees will be informed about a change in the appointment date. We may have less than < 5%
instances when these instances may occur. Our efforts will always to be to ensure that your appointments happen as per the schedule. If an
employee wants to cancel the appointment in any circumstances they can, and we will reimburse any money deducted in next 7-10 working
days.

Q15 – Should I upload any prescription for Lab test?

Ans: Yes, for Lab tests you should upload prescriptions any scanned copy or image will do.

Q16 – Should I upload any prescription for medicine?

Ans: Yes, Uploading prescription for Medicines is a mandatory need for delivering online medicines. Without a valid prescription the order
will not be fulfilled. Employees will get a call for verification of prescription once they submit the order, if the prescription is not valid the
order may get rejected.

Q17 – Will I receive all the medicines in one single order?

Ans: Basis the units ordered the nature of the medicines and stock availability an order can be received by multiple vendors or may be
partially fulfilled. In any case employee will be getting the information in advance before the medicines are delivered.

Q18 – Can I get home delivery only?

Ans: Basis your postcode where you want the medicines to be delivered, you may have choice to either choose home delivery or store pick
up. You can choose basis your preference.

Q19 – I cannot see my city / my preferred hospital for the service I wish to order?

Ans: MediBuddy has extensive list of providers for each services. However you might see that your city or preferred hospital is not a part of
the empanelled list of DC’s/Hospitals hence we will not be able to fulfil orders for these cities or preferred hospitals.

Q20 - Where can an employee contact in case an employee has any issues with MediBuddy wallet or any orders that have been created?

Ans: For any app/portal related issue, or any order related issue employee can contact us on infiniti@mahs.in they can also call us for on 080-
67617556 (Mon to Sat From 8 AM - 8 PM). In case a resolution is not provided in 2 working days please contact us on grievances@mahs.in

Q21 - What are the terms of using MediBuddy ?

Ans: You can find the terms of using MediBuddy by visiting the following page: https://www.medibuddy.in/terms