Name : TELLURU UTTISHT

Registration Number : 220607403643

DEFINITIONS

1. Hotel : A Hotel is a place where people come and make

memories, they spend time on personal pleasure, it can have
business intentions or it can be a break from their regular
activities.
2. Main Elements of Hotel :
● Accommodation: This is the most important element of a
hotel, as it provides guests with a place to stay. Hotel
rooms come in a variety of sizes and styles, to
accommodate different needs and budgets.
● Food and beverage: Hotels typically offer a variety of
food and beverage options, from room service to
restaurants. Some hotels also have bars, lounges, and
other places where guests can socialise.
● Amenities: Hotels offer a variety of amenities to make
guests' stay more comfortable. These amenities may
include a pool, fitness centre, spa, business centre, and
laundry facilities.
● Service: The quality of service is a key factor in
determining the success of a hotel. Guests expect to be
treated with courtesy and respect, and they want their
needs to be met promptly and efficiently.
● Location: The location of a hotel is also important. Hotels
that are located in convenient locations, such as near
tourist attractions or business districts, are more likely to
be successful.
 3. The Objective of Hotel :
● Building a reputation: Hotels want to build a reputation
for providing a good guest experience. This can lead to
repeat business, positive word-of-mouth, and higher
rankings in online travel agencies.
● Attaining sustainability: Hotels are increasingly focused
on sustainability. This includes reducing their
environmental impact, using sustainable materials, and
operating in a socially responsible manner.

4.Hotel Management : The essence of hotel

management is to provide guests with a comfortable and
convenient stay. This includes providing clean and
well-maintained rooms, friendly and helpful staff, and a
variety of amenities that meet the needs of the guests.

5.Ethics In Hotel: It is important Because they ensure

that customers are treated respectfully and that the hotel
runs honestly and openly, ethics in the hospitality sector
are crucial.

Some Ethics Related Scenarios :

● A guest asks a hotel staff member to keep their luggage in

the hotel safe while they go out for the day. The staff
member knows that the guest is planning to go to a casino
and gamble. Should the staff member keep the luggage in
the safe?
● A hotel staff member overhears a guest talking about their
plans to commit a crime. Should the staff member report
the guest to the police?
● A hotel staff member is offered a bribe by a guest in
exchange for giving them a better room or a discount on
their stay. Should the staff member accept the bribe?

6.Liabilities of Hotel Owner : The liabilities of a hotel

owner are the legal responsibilities that they have to their
guests. These responsibilities can vary depending on the
laws of the jurisdiction in which the hotel is located, but
some of the most common liabilities include:

● Liability for guest injuries: Hotel owners are typically

liable for guest injuries that take place on their property,
regardless of whether the harm was brought on by the
owner's negligence, the negligence of the hotel's staff, or
even the negligence of the visitor themselves.
● Liability for guest property theft: Hotel owners are
typically responsible for any guest property theft that takes
place on their premises, regardless of whether it was
carried out by another visitor or by a third party.
● Liability for breach of contract: If hotel owners fail to
provide the services they promised to provide to guests,
such as a clean and safe room or a functional air
conditioner, they may be found to be responsible for
breach of contract.

7.Hospitality: hospitality is the act of welcoming and

providing care to guests. It is a broad term that can
encompass a wide range of activities, such as providing
food and shelter, offering entertainment, and providing
assistance with travel arrangements.