AccorGroup Overview 2023

GROUP
OVERVIEW
v06.2023 1
OUR VISION O U R P E OP LE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M
Our Vision
v06.2023 GROUP OVERVIEW 2

Our hospitality has heart,

We offer a welcome that sparks inspired experiences everywhere.
Mani-
Whether you want to live, work or play,
We transform everyday moments into heartfelt connections.
Where powerful brands deliver exceptional experiences and value,

We shape a future where hospitality unlocks a life lived
with passion.
festo
Innovating with talent and creativity to deliver a welcoming human touch,
We sustainably give back to one planet and many
communities.
Our people, our partners, our guests and our local communities
all connect as they spend time with us,
Accor brings people together to feel welcome in a wider

world, where emotion has the power to change everything.

“ Atanticipate
Accor, we
opportunities and
constantly innovate,
adapt, and pioneer.
We are navigators of
the now and what is
to come.
Sébastien Bazin
”
Chairman and CEO

We are Accor
We offer a diversified We foster
ecosystem of tailored
hospitality services A World Leading human connections,
empowerment and
& experiences
Hospitality Group meaningful impact
We offer an unrivaled brand We are more than 300,000 We embed sustainability

portfolio across all segments, hospitality experts placing people at at the core of our strategy,
from luxury to economy the heart of what we do, creating business model and activities
emotion for our guests, nurturing
passion for service, empowering our
We bring our unique teams and connecting with our We are pioneering the
expertise & solutions to drive communities. Building on the hospitality of tomorrow,
performance and maximize strength of our teams and of our fully fostering innovation and
value for partners integrated, diversified ecosystem of creating new experiences
leading brands, personalized services
& expert solutions, we continuously
build our leadership and break new
ground to reimagine hospitality &
inspire new ways to experience the
world.

5,500 1,200+ OUR

NETWORK
OUR
COMMITMENT 84% of hotels 97%
hotels hotels in the pipeline with zero single-use of HQ employees
plastic items* trained on ESG
805,000 217,000 -46% carbon 71% of hotels

rooms rooms in the pipeline emissions reduction with a carbon
We are Accor
target in absolute measurement tool
terms by 2030**
40+ 460
hotel brands
At a Glance local solidarity
projects supported
10,000+ 18,500+ OUR OUR 300,000+ 300+

restaurants & bars meeting rooms ECOSYSTEM PEOPLE team members types of jobs
600+ 1,000 120,000+ 2.7M

hotel spas hotels with fitness recruitments in 2022 hours of training in 2022
facilities
*except water bottles and few tolerances.

**scope 1 & 2.
We are Luxury & Lifestyle
NETWORK
a World-leading
5,500
hotels
44% * Hotel Operator 21 HOTELS
2,900+ ROOMS
805,000 EUROPE Across two

rooms & NORTH AFRICA
LUXURY & PREMIUM,
MIDSCALE
dedicated divisions 13% *
92 HOTELS
34,000+ ROOMS
LIFESTYLE
& ECONOMY GREATER CHINA
25 % rooms 47% rooms LUXURY &
LIFESTYLE
PREMIUM,
MIDSCALE
& ECONOMY
180+ HOTELS 2,900+ HOTELS
28,000+ ROOMS 326,000+ ROOMS 10 % rooms 14% rooms
30%
36 HOTELS 580+ HOTELS
13%
PIPELINE * 10,800 ROOMS 94,000 ROOMS
*
MIDDLE EAST, AFRICA 244 HOTELS
1,200+ AMERICAS & ASIA PACIFIC*
44,000+ ROOMS
hotels LUXURY & PREMIUM, LUXURY & PREMIUM,

LIFESTYLE MIDSCALE LIFESTYLE MIDSCALE
& ECONOMY & ECONOMY
217,000 28 % rooms 10% rooms 37 % rooms 29% rooms
rooms Lifestyle
105+ HOTELS 450 HOTELS 170+ HOTELS 990+ HOTELS
31,500+ ROOMS 72,700+ ROOMS 41,000+ ROOMS 200,000 ROOMS 135+ HOTELS
30,000+ ROOMS

Figures at end June 2023. % Figures = geographic breakdown in nb of rooms.
*excluding Greater China.
We are
an Unmatched
Player Across Brand
Segments Our activities and
Accor offers the most
AN UNRIVALED PORTFOLIO OF BRANDS hospitality ecosystem
diverse brand portfolio of
also encompass
the industry with
entertainment,
restaurants & bars,
40+ leading hotel
brands co-working and
PREMIUM MIDSCALE & ECONOMY LUXURY & LIFESTYLE flexible workspaces,
across all segments –
residential offerings,
from luxury to economy,
as well as a wide
structured in two dedicated
range of business
divisions: Premium,
services & solutions
Midscale & Economy and
to boost performance
Luxury & Lifestyle.
and deliver value.

OUR VISION OUR PEOPLE OU R C OM M ITME NT OU R HOSP ITA LITY E C OSY STE M
Our People

Hospitality is fundamentally
about people – welcoming
them, connecting people
300,000+
We and cultures, sparking
emotion – and Accor's
Heartists®
worldwide
are success relies on our

Heartists® to deliver the
Heartists
best service, welcome and
® care for our guests. Their 110+
passion, creativity, individual countries
personalities and
OUR TEAMS ARE OUR differences are what make
GREATEST STRENGTH the Group truly unique and
that's why we always place
people at the heart of
300+
type of jobs
everything we do.

8 2.7M
We regional training hours of training
are
campuses in 2022
Empowering
Talent
UNIQUE OPPORTUNITIES
FOR GROWTH & LEARNING
We provide access to leading training and development
programs and empower our team members to be actors
of their professional growth. We want our Heartists® to
feel free to dare and to develop their potential, by taking
on new challenges and opening new doors to continuous
learning & skills development.

GENDER DIVERSITY
& EQUALITY
Member of the Gender-based
Violence Action Coalition -
convened by UN Women
We are 20,000+
Inclusive
Members of our gender
equality network RiiSE
INCLUSION OF PEOPLE
WITH DISABILITIES
WE WELCOME EVERYONE WITH OPENNESS Member of ILO's Global
Business Disability Network & of
With team members in all four corners of the globe, The Valuable 500
diversity is at the heart of our DNA. We foster an open
and inclusive culture that welcomes all personalities, RICHNESS OF SOCIAL,
accepts and values differences, empowers team ETHNIC, RACIAL &
members, and cultivates innovation & performance. CULTURAL DIVERSITY
Our ambition is to prevent inequalities & discrimination Wealth of initiatives
across our regions & hotels
at work and provide unrestricted opportunities for all.
At Accor, we believe in strength in unity, and power in
diversity. INCLUSION OF THE
LGBTQI+ COMMUNITY
Global partnership
with IGLTA

We
are Caring
SOLIDARITY IS AT THE HEART OF ACCOR
110,000+
funded As the world faced unprecedented challenges due to the
applications Covid-19 pandemic, the Group took proactive measures
from April 2020 to support its team members and
partners facing dire financial difficulties, by creating the
€70M ALL Heartist Fund. Since then, the fund has
36M broadened its scope of intervention supporting student
euros allocated internships, but also responding to exceptional events
and supporting the most vulnerable people such as
women victims of domestic violence.

OUR VISION O U R P E OP LE OUR COMMITMENT OU R HOSP ITA LITY E C OSY STE M
Our Commitment

Hospitality is at the crossroads of

many activities, making it an
important vector for change. At Accor,
we believe it’s our role to shape a
We sustainable future of travel and

tourism. We have engaged a deep
are transformation of all our activities,

embedding planetary boundaries
Paving
across our operations, and building a
hospitality model where we
contribute back more than we take.
the Way We are convinced that sustainability

builds value for all stakeholders:
Heartists®, owners, partners, guests
and communities. We also firmly
TO A SUSTAINABLE believe that our strategic choices
HOSPITALITY MODEL have the power to inspire & mobilize
ENGAGING ALL STAKEHOLDERS our industry, and that working
together with all hospitality players
and embarking all stakeholders will
allow us to collectively build and
accelerate sustainable solutions.

We Nature and tourism are deeply intertwined:

our activity has an impact on climate
are change and natural resources, and climate

change and loss of natural resources also
Putting have an impact on our activity. At Accor,

reducing our environmental impact and
People & Nature

future-proofing our activity means resolute
commitments and action. This involves not
only moving to a low carbon model, but
at Our Heart also using natural resources more

responsibly, promoting a circular economy,
protecting local ecosystems, and
encouraging our hotels and guests to
DRIVING OUR SUSTAINABILITY STRATEGY connect with local communities.
TO STAY, EAT AND EXPLORE BETTER
Hospitality is also a people-driven business:
our activity is built around people – our
CARBON EMISSIONS
REDUCTION
-46% carbon emissions reduction teams, our guests and our communities –
target in absolute terms by 2030**
and how we can make a positive impact.
ELIMINATION OF
SINGLE-USE PLASTIC IN 84% of hotels with zero That’s why our sustainable framework,
THE GUEST EXPERIENCE single-use plastic items* guided by science, puts people and nature
at the core, implementing change through
A PEOPLE DRIVEN 10% of the world's employment three key strategic pillars:
INDUSTRY and wealth is generated by tourism Stay, Eat, and Explore.
v06.2023 *except water bottles and few tolerances. GROUP OVERVIEW 16

**Scope 1 & 2.
We
are 460
in Solidarity projects supported
since the fund’s
with those
creation
in Need 50
countries
SPREADING HOSPITALITY OF THE HEART

Accor Heartist Solidarity’s mission is to fight economic and IN 2022
social exclusion of vulnerable people through social and
professional integration. Our endowment fund supports
projects developed by local associations & NGOs and carried
2,100+
direct beneficiaries
out by Heartists® working near the project site, offering
long-term solutions such as providing access to training and
supporting new business creation. The fund can also be 2
mobilized to help populations hit by a humanitarian disaster responses to
emergency
by supporting post-emergency reconstruction projects.
situations

OUR VISION O U R P E OP LE OU R C OM M ITME NT OUR HOSPITALITY ECOSYSTEM
Our Diversified Ecosystem of Hospitality

Brands, Services & Experiences

Accor’s unique and fully integrated ecosystem
We
of leading brands, tailored services & expert
solutions, powerful loyalty program and digital
are
experience allows us to constantly reinvent
unique & personalized experiences and services
for our clients in line with their evolving needs
The Most and new ways of living, traveling and working,

from hotel stays to restaurants to working and
Diversified
meeting. For our partners, we also maximize
performance and value, thanks to our complete
range of business solutions and expertise.
Hospitality
Ecosystem 40+
hotel brands
10,000+
restaurants & bars
OF HOSPITALITY BRANDS,
TAILORED SERVICES
& EXPERIENCES
18,500+ 600+
meeting rooms hotel spas

Rixos Premium Gocek - Türkiye
Hotels. Rewards. Experiences.

ALL is an unrivaled gateway to inspiring travel
and hospitality experiences. It is a powerful
booking platform boasting the greatest choice
of world-class hotel brands at the best price and
a seamless digital booking experience. And it is
We a multi-awarded loyalty program offering easy

rewards, personalized services, unique
are privileges, and unforgettable experiences.

Going beyond planning and booking, ALL
Elevating
enhances the Accor experience and delivers
meaningful moments and experiences to
clients and members both during their travels
Membership
and in their daily lives closer to home.
.
ANYTIME, ANYWHERE,
THE MOST AWARDED LOYALTY FOR EVERYONE.
PROGRAM BY TRAVELERS OVER
SUCCESSIVE YEARS AND OUR 5,300 hotels 40+ world-class brands
ALL-IN-ONE BOOKING PLATFORM 100+ ways to 100+ partners
earn & use points
2,000+ exclusive
events all over the world
v06.2023 OVERVIEW 2023 20

An Accor. A remarkable choice of
Unrivaled 5,500 properties around the world

from luxury five-star palaces to
smart economy hotels, exquisite
Portfolio of residences to full-service resorts.

We are dedicated to suit all
Leading
desires and needs, and reinvent
the guest experience every day
with our 40+ hotel brands across
Hotel all segments, structured in two

dedicated divisions around
Premium, Midscale & Economy
Brands and Luxury & Lifestyle.

Sofitel Legend Casco Viejo - Panama City
Accor has curated one of 8

the most extraordinary
brands
luxury portfolios in the
world. Counting iconic
names such as Raffles,
Luxury Fairmont and Sofitel, the
360+
Group's luxury brands
hotels
A Global Leader
consistently surpass the
expectations of guests,
in Luxury
providing transformative
experiences and
thoughtful, high-touch 82,000+
service. rooms
ORIENT EXPRESS \ RAFFLES \ FAENA
BANYAN TREE \ FAIRMONT Raffles London at The OWO
EMBLEMS \ SOFITEL \ MGALLERY

Fairmont Ramla Riyadh
Artisan of travel since 1883, Orient Express

sublimates the Art of Travel with its luxury
trains, unique experiences, and collections
of rare objects. And coming soon, in
Exclusive Travel addition to its first hotels in Rome and
Venice: Orient Express La Dolce Vita will
Experiences welcome its first passengers on board its
luxury trains in 2024. The legendary train
Symbol of Luxury is also heading out to sea with the world's

largest sailing ship Orient Express
Travel & Timeless Silenseas to set sail in 2026.
Refinement Orient Express Silenseas, the world's largest sailing ship

setting sail in 2026

Orient Express La Doce Vita – Coming in 2024

Pullman Cape Town City Center
Our premium brands 8

are known for their
brands
distinctiveness and
Premium unique character. From
Pullman’s energy to the
Diverse Guest culinary brilliance of

Mövenpick and
435+
Experiences for Swissôtel’s vitality, each
brand provides a
hotels
Every Type of custom-made guest

experience unlike any
Traveler other. 108,000+

rooms
Mövenpick The Hague

MANTIS \ ART SERIES \ PULLMAN
S W I S S Ô T E L \ M Ö V E N P I C K \ GRAND MERCURE
PEPPERS \ THE SEBEL

Novotel
Mexico City World Trade Center
Accor’s 50+ year history began in France

with leading edge concepts in
hospitality, bringing leisure travel and
hotel stays to the broader public with
Midscale innovative brands such as Novotel and

Mercure, which make Accor a global
leader in the midscale segment. The
A Vanguard Group diversified its offering in 2023 with

the launch of Handwritten Collection.
of Power
Brands 6
brands
1,700+
hotels
268,000+
rooms
MANTRA \ H A N D W R I T T E N \ NOVOTEL
Mercure Porto Centro Aliados
MERCURE \ A D A G I O \ T R I B E

ibis Styles Copenhague Orestad
Our economy brands

provide spirited, easy- 6
going and fun travel brands
experiences with great
Economy value guaranteed. The

hotels are as popular with
Easy-going traveling guests as they

are with locals, due to
2,750+
hotels
Style their strong brand

markers, welcoming
and Excellent styles and strong ties to

local communities. Accor
310,000+
Value is a market leader in the
economy segment.
rooms
Breakfree Peninsula
BREAKFREE \ IBIS \ IBIS STYLES
GREET \ IBIS BUDGET \ HOTELF1

Adagio London Brentford
Accor offers the industry’s most

comprehensive portfolio of extended stay
solutions, ranging from economy to luxury,
and is the largest operator outside the US
Extended in the extended stay segment. Offerings
Stay Hotels & include Adagio, Europe’s market leader in
Private Rentals aparthotels, as well as in a number of our

flagship brands, including Fairmont,
A Comprehensive Pullman and Novotel. Accor also offers a

range of private rentals through
Portfolio onefinestay’s curated selection, as well as

access to 33,000 villas, apartments and
private rentals worldwide available for
booking through a dedicated website.
14 375+
global Extended Extended Stay
California Court Venice Los Angeles – onefinestay
Stay brands Hotels
apartmentsandvillas. onefinestay
accor.com The finest homes,
villas and chalets in
Website dedicated to rentals
the most desirable
and stays of up to 120 days
destinations
in 33,000 apartments, villas
and chalets
v06.2023
Novotel Living Singapore Orchard
GROUP OVERVIEW 28
Branded Accor One Living

20+ Private An industry-first platform focused
brand collections Residences on the development, design and

operation of mixed-use projects and
Unrivaled
branded living communities
40+ Residential accor-residences.com

Website dedicated to Accor’s branded
Expertise
properties residential portfolio, properties and
in operation benefits
100+ Accor is a global leader in the branded

residences category, offering exclusive private
properties Sofitel Residences Baru
under development homes and comprehensive service offerings.
Located in prime urban locations and sought
after resort destinations, our residential
properties are a natural extension of our iconic
hotel brands, and range from the high-end
luxury market to premium and midscale
offerings.
v06.2023 Raffles Boston Back Bay Hotel & Residences GROUP OVERVIEW 29
Accor has a strong expertise and resort
Resorts network across a range of segments and

destinations. With a wealth of offerings in
restaurants & bars as well as
A World-class entertainment, wellness, sports and

family activities, our hotels are fully
Network of Leisure equipped to offer the best resort

experiences to our guests. We have
Destinations accelerated our expansion in this fast-

growing market with our dedicated All
Inclusive Collection, a platform with a
450+ 27 highly curated selection of 30+ luxury

and premium resorts redefining the all-
resorts brands
inclusive experience.
allinclusive- resorts.accor.com
a dedicated platform Niko Seaside Resort Crete MGallery - Greece
collection.com
for resort showcase
a dedicated platform
and booking
to book a selection of
30+ all inclusive resorts
v06.2023
Rixos Premium Göcek - Türkiye
Domaine Reine Margot Paris Issy

– MGallery Collection
Accor responds to the growing desire

for authenticity and personal
Collection experiences with 3 global collection

brands: Emblems Collection, MGallery,
Brands Meeting and Handwritten Collection. Designed

with the needs of independent and
the Needs of boutique hotel owners in mind, each

property within an Accor collection
Independent brand respects the hotelier’s vision,

which is paramount, with the original
Hoteliers character of the hotel continuing to

shine.
Emblems Collection hotel at the West

Covering
3 Luxury to Midscale
Lake of Hangzhou
brands Segments
v06.2023
Relais San Martino Salento
GROUP OVERVIEW 31
– Handwritten Collection
A Range of Accor offers a wide variety of

solutions and services to host
Meeting & meetings and events in our

properties around the world.
We also offer a range of
Working coworking and flexible

workspace solutions to meet all
Solutions needs, from freelancers to

employees to companies.

MEETING SPACES
A range of modular meeting spaces
supported by hybrid meeting solutions
Embracing
SHARED
COWORKING SPACES
Evolving Needs in
Wojo coworking spaces adapted to
nomad and remote workers, with an
alternative to working from home, or for
Ways of Working stopping in for a few hours…
FLEXIBLE PRIVATE
OFFICE SPACES
Remote & flexible working and new ways of
Use of guest rooms or meeting rooms as
meeting are here to stay. And Accor is well office spaces, both with flexible day offers
equipped to welcome professionals with flexible and dedicated private office spaces
workspace solutions and services - coworking,
office spaces, meeting solutions - for individual
workers as well as for companies, both close to
home and during travels.

Novotel London Canary Wharf - UK
MEETINGS.ACCOR.COM
Seamless search and booking of
Accor venues for meetings,
Meeting conventions and private events.
All Needs 18,500+

meeting rooms
Our hotels around the world offer flexible,

modular meeting rooms and spaces, ALL MEETING PLANNER
Loyalty program for event organizers
supported by state-of-the-art technology and
equipment, innovative hybrid solutions, and
the expert accompaniment and service of our
teams to ensure that every event is a success
for our clients. We also offer a range of online An innovative solution for seamless
physical & virtual meetings worldwide
solutions for seamless booking and planning.
And with our ALL Meeting Planner loyalty
program, 3,900 of our hotels reward clients
MEETINGS & EVENTS
when they plan a professional event. PARTNERS
Strong partnerships with key
providers such as CVENT, Amadeus,
G360 to grow market share.
Pullman Wenzhou, China

Le Shack – Paris – worklib
Co-working
Flexible Offices,
Workspaces
& Solutions
W O J O is one of the European W O R K L I B is a flexible workplace
leaders in flexible offices and platform that helps organizations
workspaces. The brand offers curate & manage a tailored network
spaces with a wide range of of workspaces where everyone
services available to workers and belongs, both in-office & at external
companies alike. locations, seamlessly bookable be it
for an hour or for several months.
300 20,000+
Wojo locations within workspaces
the Accor network worldwide

Curating Thanks to our unrivaled

network encompassing hotels,
restaurants & bars, wellness,
Unique and entertainment & nightlife

venues, we bring our clients an
Experiences
unlimited selection of
experiences, bespoke events
and sophisticated venues.

Food & Beverage

A Key Ingredient in the
Hospitality Experience 10,000+
restaurants
& bars
Our ambition is to make Food & Beverage at the heart
of the guest experience by creating one-of-a-kind
authentic experiences and unique concepts that attract RESTAURANTSANDBARS.ACCOR.COM
A curated selection of attractive
locals and travelers alike. We build on a locally driven Accor restaurants searchable
approach to bring the highest level of expertise and and directly reservable
excellence to serve delicious meals that are respectful
of the environment, the local communities around us
and the seasons, and to create stand-out places that are PARIS SOCIETY
rooted in their communities. Ennismore’s fully exceptional restaurants
integrated in-house F&B studio, Carte Blanched,
deliveries extraordinary culinary and mixology
destinations, from concept to execution.

Wellness
600+
hotel spas Holistic
Experiences Across
1,000
hotels with
fitness facilities
the Guest Journey
Wellness is not a passing trend, but has become a daily lifestyle
objective and growing expectation of our clients, fueled by a renewed
desire to improve life and embrace what the world has to offer. Accor
10 brings a holistic vision and expertise to foster guests’ physical and
Thalassa emotional health and well-being, delivering rich and fulfilling wellness
Wellness Resorts
experiences embedded across every guest journey: from spa & fitness,
to nutrition and sleep, to design and surrounding environment, and
building on innovative brand wellbeing programs that bring wellness
to life each in their own unique way.
Raffles London
at the OWO
Lido2Paris
Entertainment PARIS SOCIETY

& Nightlife
Making RIXOS
New live entertainment
Memories POTEL ET CHABOT

luxury events
In unforgettable places all over the world – from rooftop
venues to underground clubs, breathtaking bars to
remarkable restaurants – Accor offers the very best in
entertainment all year round thanks to expert brands, as well
as bespoke concepts & events launched by our hotel brands. Lido2Paris
We continue to make every experience truly exceptional by the mythical Parisian
cabaret
creating new ways of making memorable moments.

Among our
Collaborations
G A S TR O N O M Y
Leisure & Taste by IMG
Sports Events
MUSIC
The Best of AEG

Accor Arena
Iconic Events Montreux Jazz Festival
SPORT
Creating emotion is our passion.
Paris Saint-Germain
It is therefore natural for us to associate our brands
with exhilarating experiences and emblematic venues. Roland-Garros
Through a range of international collaborations, Rolex Paris Masters
we are creating inspired experiences all around the Rugby World Cup 2023
world, sharing our unique expertise with our partners. Paris 2024
SailGP
America’s Cup
Accor Stadium (Australia)

Innovative Accor brings business partners
And Expert its expertise, support and

solutions to maximize
Business
performance and ensure
success at every step of our
collaboration - developing
Services & distribution, optimizing hotel

operations and enhancing the
customer experience.
Solutions

GLOBAL SHARED PLATFORM

Digital, Technology and Procurement
expertise
Driving
Performance
ALL
Our all-in-one digital ecosystem
& Value OPERATIONAL & BUSINESS
for our Partners

EXPERT ACCOMPANIMENT
140+
D&TS professionals worldwide
Accor provides a firm foundation of comprehensive
services & expertise, across operational management, 20+
Talent, sustainability, procurement, distribution, loyalty, procurement offices
digital, and much more. We accompany our business 56

partners to adapt, develop their businesses and realize sales offices
their full potential - making us a preferred partner for
hotel owners all over the world. Our Global Shared
Platform delivers expertise and tailored services to our DEDICATED BUSINESS
two dedicated divisions. PROFESSIONAL TOOLS
& SOLUTIONS
To meet a range of client needs customized
by segment: Luxury, Corporate, Leisure
Group, M&E……

Distribution D - E D G E simplifies hospitality with easy-to-

Business Boosters use tech solutions;
G E K K O G R O U P is a travel tech company
Innovative specializing in B2B hotel booking websites

and loyalty programs;
Solutions V E R Y C H I C is a members only travel

agency, with exclusive offers up to 70% off.
to Maximize
Performance
D-EDGE \ GEKKO GROUP \ VERYCHIC D-EDGE
17,000 VERYCHIC
Our Business Boosters include brands, hotels customers
solutions & services bringing their deep
expertise to drive day-to-day operations
11M
GEKKO GROUP members
and performance:
2M
accommodations

Operations & Experiences

Business Boosters
8,000+ Personalized
Astore clients
Assistance Where
and When Needed
ASTORE \ JOHN PAUL
350+ A S T O R E is the purchasing J O H N P A U L has been helping
John Paul
partner to ease operations, companies create an emotional
concierges
optimize costs and secure bond with its customers for
supply chain. more than 15 years. Its
unrivaled B2B loyalty programs,
such as its conciergerie
expertise, its unique events &
affinity marketing programs
make it a leader in Europe.

We foster strong alliances and

build on the power of
Powered by partnerships to accelerate

innovation and design the future
of hospitality. From creating new
Partnerships ways to enrich the client

experience to collectively
& Alliances
mobilizing for sustainable
hospitality models, we believe
that collaboration contributes to
creating value for all and paving
the way forward.

Powered
by
Partnerships & Alliances
MAJOR EVENT DIGITAL & TECH
SPONSORSHIPS INNOVATION
We partner with the We think outside the box,
world’s most iconic sports joining forces with other
teams, events, music and We foster collaboration, strong alliances businesses, encouraging
gastronomy experiences and build on the power of partnerships to accelerate innovation & start-ups and
to create emotion creating events &
innovation and design the future of hospitality.
and unforgettable challenges to imagine
experiences, and build ENRICHING THE T A L E N T & S C H O O L new services and build the
awareness of Accor. C L IENT EXPERIENCE PARTNERSHIPS future of hospitality.
We enhance our clients’ We nurture the next
experience and offer generation of hospitality
services to make their lives ALLIANCES FOR A COMMUNITY-CENTRIC Talent, encourage
and travels easier, both SUSTAINABLE FUTURE COLLABORATION innovation and foster
during their stay and We join forces with our We form close bonds inclusion, collaborating
beyond, by collaborating industry peers and global with the local communities with schools around the
with mobility services, organizations, such as the where we operate, world, associations and
entertainment platforms, Sustainable Hospitality participating in grassroots sponsoring prestigious
airlines and more. Alliance and the Fondation initiatives and local competitions.
de la Mer, to forge partnerships to make a
collectively a more positive contribution to the
sustainable future for local community, economy
hospitality. and environment.

P U BLI S H E D BY TH E AC C O R C O RP O RATE C O M MUN I CATI ON S DE P ARTM E N T
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AccorGroup Overview 2023

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AccorGroup Overview 2023

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GROUP

v06.2023 GROUP OVERVIEW 2

Our hospitality has heart,

Where powerful brands deliver exceptional experiences and value,

Accor brings people together to feel welcome in a wider

v06.2023 GROUP OVERVIEW 3

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We offer an unrivaled brand We are more than 300,000 We embed sustainability

v06.2023 GROUP OVERVIEW 5

5,500 1,200+ OUR

805,000 217,000 -46% carbon 71% of hotels

10,000+ 18,500+ OUR OUR 300,000+ 300+

600+ 1,000 120,000+ 2.7M

*except water bottles and few tolerances.

We are Luxury & Lifestyle

805,000 EUROPE Across two

hotels LUXURY & PREMIUM, LUXURY & PREMIUM,

v06.2023 GROUP OVERVIEW 7

v06.2023 GROUP OVERVIEW 8

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are success relies on our

v06.2023 GROUP OVERVIEW 10

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v06.2023 GROUP OVERVIEW 13

v06.2023 GROUP OVERVIEW 14

Hospitality is at the crossroads of

We sustainable future of travel and

are transformation of all our activities,

the Way We are convinced that sustainability

v06.2023 GROUP OVERVIEW 15

We Nature and tourism are deeply intertwined:

are change and natural resources, and climate

Putting have an impact on our activity. At Accor,

People & Nature

at Our Heart also using natural resources more

v06.2023 *except water bottles and few tolerances. GROUP OVERVIEW 16

SPREADING HOSPITALITY OF THE HEART

v06.2023 GROUP OVERVIEW 17

Our Diversified Ecosystem of Hospitality

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Accor’s unique and fully integrated ecosystem

The Most and new ways of living, traveling and working,

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Hotels. Rewards. Experiences.

We a multi-awarded loyalty program offering easy

are privileges, and unforgettable experiences.

v06.2023 OVERVIEW 2023 20

An Accor. A remarkable choice of

Unrivaled 5,500 properties around the world

Portfolio of residences to full-service resorts.

Hotel all segments, structured in two

Brands and Luxury & Lifestyle.

v06.2023 GROUP OVERVIEW 21

Sofitel Legend Casco Viejo - Panama City

Accor has curated one of 8

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Artisan of travel since 1883, Orient Express

Symbol of Luxury is also heading out to sea with the world's

Travel & Timeless Silenseas to set sail in 2026.

Refinement Orient Express Silenseas, the world's largest sailing ship

v06.2023 GROUP OVERVIEW 23