Home > KnowledgeBase > Multi-Product_ } XL Connect 7 Ribbon Not Loading SearchXL Connect 7 Ribbon Not Loading Actions 80046096 AX Authored by Roxana Zaldivar + ® 443 Views + ff 2mo ago Issue ‘The XL Connect ribbon does not load. Related KB No Related Articles Error Found NIA KB Top Rated Site confgurtion- . Time and expense Resolution Time — Fields are grayed out tO KI Create a Quick Search wk kkk Creating a sles order ended up in error "our Bank references invalid vale." OI AR Write Off and Adjustment kk EPX Merchant ‘Account Update Request be eee KB Top Viewed Getting Started with EpieCare - CustomerThere are several different possible causes for this issue. Try the follc Welcome Kit Videos the issue. © 11352 Views Creating and Updating Cases on ee the EpieCare Portal ® 10944 Views EpicCare Customer Portal Startup Guide © 10381 Views Epicor Support Statement of Services © 9395 Views Epicor Software Maintenance and, Support Policies ® 8130 Views Bizinsight? Step 1 Check for disabled add-ins in Excel by clicking File>Options>Add-in drop down list to Disabled Items and click Go.Fel Options coves [ew and nog Miso fic Proofing ise cor Byramice Ce! Ain lwscect 3-88 ‘aie IsatAcpectngne fomecon chasyane 2604 sigh If there are any Disabled snuaht Conteat\Acdinadl Disabled items 27 x ‘he items listed below are disabled hecause they prevented Excel from functioning correctly, or your system administrator has disabled them through Group Policy, Please nate that you may have to restart Excel for these changes to take place Selectthe ones you with to re-enable = Cae] Close Excel, re-open and check the ribbon Step 2 ‘Net Add-ins, click on them and click the |If that didn’t correct the ribbon, the next step is to go to Start > Cont Bizinsight 7 (or BizInsight DE and BizInsight Suite for older versions) Step 3 Next Check for an orphaned Excel process, Make sure Excel is closed of Excel that is running. If there is one, right-click on the process and ribbon. Step 4 If the Bizinsightaddin COM add-in is not loading, try KB0085543. Step 4 If Issue persists and you are using Office 365, try KB0063922.Notes Installing BizInsight 7 to a Microsoft Office Home and Student version 2010 will produce an installation that is missing all of the BizInsight 7 buttons. The installation will complete normally but the ribbon will be incomplete. This happens on Excel version 14.0.7153.5000 and is not compatible. The Words "Microsoft Excel non-commercial use" willappear at the top of the worksheet in Excel in the gray menu bar. Helpful? [») ‘Add your comment ‘This area is for suggestions related to the improvement of the above article. Ifyou would like someone from the support team to work with you, please enter a support case er Rate this article eH HCFC HE Submit Epicor Software Corporation ‘Terms of Use | Privacy Policy