Professional Documents
Culture Documents
Reflection Paper
Reflection Paper
Flores
BS Hospitality Management
As a requisite for this course, I was assigned the task of conducting an interview with an
individual occupying a managerial role within any industry. Subsequently, I am required to craft
a reflection paper based on the insights gained from this interview. The interview questions and
a. According to Myer Briggs personality test, I fall under INTJ-A classification which
means I can be introverted, intuitive, thinking and judging. I always try to see
things in a rational way and prefer to spend some time with my own thoughts.
a. If you meant if I always aspire to be a leader - Yes. The word ‘considered’ may
also mean that you see some potential in someone (in this case, myself) to be a
leader. This second definition is a bit tricky to answer, but I’d like to think I’m
a. I was just recently promoted to being a manager this year and I considered it to
help other colleagues be the best version of themselves and mentor colleagues
a. This question is broad so I’ll try to answer this on a macro-level. It’s important for
resources (HR) is guiding your actions. Personnel issues may vary and it’s best
to seek guidance from the company’s legal counsel/HR in dealing with these
kinds of instances.
i. Give them appropriate guidance and freedom to do their roles (i.e. don’t
iii. Provide a safe space for your direct reports to give their suggestions or
v. Train them to accept not to overthink failures. Teach them how to bounce
According to the Myers-Briggs personality test, they align with the INTJ-A classification,
embodying a blend of introversion, intuition, thinking, and judging. In practical terms, this means
they often approach challenges with a logical and analytical mindset. For example, when faced
with a complex project, they tend to break it down into manageable parts, relying on a
systematic and rational approach to problem-solving. Their inclination toward introversion also
manifests in their preference for solitary reflection, allowing them to cultivate well-thought-out
perspectives.
Their connection to the concept of leadership goes beyond mere ambition; it reflects a
genuine desire to positively influence those around them. This aspiration is evident in their
continuous efforts to refine leadership skills. For instance, they actively seek out leadership
Their recent promotion to a managerial position stands as a testament to their dedication and
leading to recognition and advancement. This achievement not only marks a milestone in their
career but also positions them to leverage their skills to guide and mentor others, reinforcing
their belief in the symbiotic relationship between personal growth and leadership.
The most fulfilling aspect of their managerial role lies in the opportunity to contribute to the
mentorship program within their team, pairing experienced employees with newcomers.
Through this program, they have witnessed firsthand the positive impact on team cohesion and
individual skill development. Their enthusiasm for mentorship aligns with the belief that a
When confronted with personnel situations carrying legal implications, they advocate for a
collaborative and consultative approach. In a specific incident, they faced a conflict resolution
scenario involving team members. By collaborating with HR and legal counsel, they ensured
that all actions were guided by established protocols, protecting the interests of both the
company and the individuals involved. This approach not only resolved the issue but also
offering timely recognition, and creating a safe space for open communication. An example of
this approach is seen in their encouragement of team members to share ideas and feedback
during regular team meetings. By fostering an atmosphere of inclusivity and open dialogue, they
Success, from their managerial perspective, extends beyond achieving set goals. An
exemplar of their success metrics is observed in the professional growth of team members. For
instance, they take pride in the development of a junior team member who, under their
With less than a year in a managerial role, they approach each day with a commitment to
learning and humility. An ongoing example is their participation in leadership workshops and
seeking feedback from team members to adapt and refine their managerial approach. This
To enhance managerial skills, they actively pursued an MBA and continuously refine soft skills
workshop, where they applied learned techniques to successfully navigate a team conflict. Their
proactive approach to skill development is further evident in seeking mentorship, with tangible
their personality traits, a sincere commitment to continuous learning, and a proactive approach
to leadership that positively impacts both personal and team growth. Their managerial role
serves as a platform to inspire and guide others, and their focus remains on contributing
positively to the professional development of their team and the overall success of the
organization.
guest satisfaction, the passage detailing an individual's personality, leadership journey, and
professional growth resonates profoundly. It provides a window into a managerial role within the
hospitality sector, where the fusion of personality traits, leadership philosophies, and practical
experiences molds a leader's trajectory. In this reflection paper, I will explore the relevance of
The insight into the individual's INTJ-A personality classification offers a valuable lens through
which one can appreciate the intricacies of decision-making within the hospitality context. The
emphasis on a logical and analytical mindset aligns seamlessly with the demands of our
problem-solving, breaking down complex projects into manageable parts. Furthermore, the
The reflection on leadership aspirations transcends mere ambition; it reflects a genuine desire
Management student. The commitment to refining leadership skills through workshops and
reinforces the understanding that effective leadership requires continuous learning and
adaptation to new challenges. The focus on fostering a collaborative and supportive work
environment aligns with the essence of hospitality, where teamwork and support are essential
and competence, providing a blueprint for success in hospitality management. The example of
exceeding expectations in a specific project reflects the innovative spirit required in our field. As
a student, this highlights the significance of not only meeting but surpassing expectations, a
mindset crucial for future success in managing diverse teams and delivering exceptional guest
experiences.
The enthusiasm for contributing to the growth and development of colleagues, particularly
management. Witnessing the positive impact of mentorship on team cohesion and individual
inspires me to value mentorship opportunities and consider how fostering such an environment
reflects a mature understanding of conflict resolution within the workplace. As a student, this
emphasizes the importance of legal awareness and collaboration with human resources and
legal counsel to ensure fair and just resolutions. This experience serves as a valuable lesson in
upholding the principles of fairness and justice within the hospitality industry.
6. Motivating the Team: Fostering a Creative and Inclusive Atmosphere
hospitality team. The example of team meetings as forums for sharing ideas and feedback
reinforces the importance of inclusivity and creativity. As a student, this instills the
guest experiences.
The perspective on measuring success extends beyond achieving set goals and delves into the
professional growth of team members. The example of a junior team member's development
this encourages me to view success not only in terms of operational efficiency but also in
The acknowledgment of approaching each day with a commitment to learning and humility in
the face of less than a year in a managerial role resonates with the challenges and opportunities
workshops and seeking feedback exemplifies a continuous learning mindset. As a student, this
The individual's pursuit of an MBA, continuous refinement of soft skills, and seeking mentorship
conflict resolution workshop and applying learned techniques to navigate a team conflict
showcases a commitment to practical skill development. As a student, this sets a precedent for
the importance of both academic and practical learning in honing the skills necessary for
as a valuable guide for Hospitality Management students like myself. It encapsulates the
qualities and experiences essential for success in our dynamic and service-oriented industry. As
understanding that the intersection of personality traits, leadership philosophies, and practical