‘‘A STUDY ON CUSTOMER PERCEPTION TOWARDS PLASTIC MONEY” ‘‘A STUDY ON CUSTOMER PERCEPTION TOWARDS PLASTIC MONEY”

BASIC INFORMATION QUESTIONNAIRE/ SCHEDULE

QUESTIONAIRRE 1. Idea about plastic money? Which?
1) Name: ______________________________________  Credit card
2) Address: ____________________________________  Debit card
 ATM card
3) Contact number: _____________________________
 others
4) Gender 2. Do you have?
 Female  Credit card
 Debit card
 Male
 ATM Card
5) Age:  Specific Outlet card
 18-25 3. According to you, which is the most convenient way to pay?
 Cash
 25-35
 Card
 35-50  Both
 above 50 years  NO comments
6) Profession: 4. How do you prefer to pay your utilities Bills?
 Cash
 student  Card
 Business  ECS
 Service  Cheque
 DD
 Government Employee
 Others
 other, specify___________ 5. How do you make payment for purchases of household consumables?
7) Annual income  Cash
 Card
 below Rs.180,000
 Cheque
 Rs180,000- Rs.300,000  ECS
 Rs.300,000- Rs.500,000 6. How do you make payment for purchases of luxury and Durable goods?
 Cash
 above Rs.500,000
 Card
8) Martial status  Cheque
 single  ECS
 married 7. While travelling, According to you which is the preferred way of payment?
 Cash
9) No of family member’s  Card
 up to 4  Traveller’s cheques
 4- 6  Cheque
 DD
 above 6
8. Do you find use of credit card/Plastic money to be safest modes of transaction? 16. Which Type of security measurement you expect for stepping misuse of?
 Yes Plastic Money?
 No  Password
 No comments  Photo card
9. Why you do not prefer plastic money? [Answer this question only if answered  PIN
“No” in Question 8]  Biological Imprints
 Instable income 17. Do you think that there should be any limit on daily/monthly transaction?
 lack of knowledge Value?
 Malpractices by outlet owners  Yes
 Mal practices by Bankers  No
 Lack of Trust Misuse by other  No comments
10. Why you do not prefer Paper money [answer this question only if answered 18. Do you prefer any add-on-cards on your credit/debit card?
“Yes” in Question. 8]  Yes
 Fear of Theft  No
 Increasing Duplicity If Yes then in who’s Name:-
 Wear And Tear of paper money  Spouse
11. Do you find Credit Card to be expensive as many other charges are charged?  Major Son or Daughter
On it  Parents
 Yes 19. Do you think that plastic money will penetrate in society more in future?
 No  Agree
12. DO you find it cheaper and Beneficial as if gives you one Month Credit for  Disagree
Payment? 20. Do you think that more credit card/Debit card transaction in country over
 Yes Cash transaction will help to crab black money circulation in economy?
 No  Yes
13. Which you consider more reliable and secured?  No
 Paper money  No comments
 Plastic Money 21. If you are financial minister of the country, what would you prefer on higher?
 Both Proportion?
 No comments  Paper money
14. Which can be carried and kept easy and has more life?  Plastic money
 Paper money  Both in equal ratio
 Plastic money
15. Due to Duplicity of Paper money are you shifting to Plastic Money?
 Yes
 No