Document Control

Change Record

Date Author Version Change Reference

28-Aug-06 Business Process Management (BPM) 2 Change of ‘Documentation Framework’ as per ISO.*

*Note: Earlier, it was one level 'Document Control'sheet for the whole Manual. Now independent
respective 'Document Control' sheets for each policy, process & form seperately. Version 2 commenced
effective on 28 Aug 2006. Executed by Businees Process Management (BPM).

NOTE to Holders:

If you view an electronic copy of any document (policy/process/document) and you print it out,
you should write your name on the front cover (for document control purpose).
If you receive a hard copy of any document (policy/process/form), please, write your name on the
front cover (for document control purpose).
 Pending Service requests with the departments (poposed to be monitored with the Department wise SLA's)

Sr. Date Time Customer Name Phone Nos./contact Property Details Nature of request Department to which Nature of Service request Last Date to respond Acknowledement Response received Service Request
No. details Service request raised received? closed

This sheet to be used by Call Centre to communicate to Customer Care about the Service Requests raised by the Call Centre
AND
Customer Care Department to track the progress of Service Requests

UAE/CUS/CCD/PRO 15.1 TO 15.3/M 01

Version 2 (28 Aug 2006) 2 of 2