Joshua Smith

Phone: 330-347-7837

E-mail: Joshua.smith@bytesizedjosh.tech

Portfolio: https://bytesizedjosh.tech

GitHub: https://github.com/SpookyJosh

LinkedIn: https://www.linkedin.com/in/josh-smith-89528899

Summary

I am an experienced Systems and Network Administrator with a concentration in Cisco

Networking. With experience both in managed services as well as internal IT, I’ve
developed the skill set necessary to adapt and rise to new challenges. With the ever-
changing landscape of technology, I have invested heavily in my professional development
through certifications and self-study. In the span of two years’ time, I’ve completed the
CompTIA Network+, Linux+, and Cisco CCNA tests to develop the core network and
Operating System fundamentals needed to succeed in IT. I am currently studying for the
Cisco CCNP ENCOR exam to further flesh out my networking repertoire. Being a self-
starter, I’ve pieced together a home lab in and continue to upgrade it and build real-world
simulated environments to hone my skills outside of work.

Education

Bachelor of Science in Network and Communications Management DeVry

University, 10/2016
High School Diploma Wooster High
School, 6/2013

Certifications

Cisco CCNP ENCOR: (In progress, projected June 2023)

Cisco CCNA: NHCHPYYH23R117KR Valid Thru:
June 2023
CompTIA Linux+: COMP001020663281 Valid Thru: April
2025
CompTIA Network+: COMP001020663281 Expired
October 2022

Experience

Company: Campbell Oil Company/BellStores 4/2018 -

Present
Network and Systems Engineer
 Migrated VMware ESXi hosts to new Dell PowerEdge R640 servers which yielded a
massive uptick in compute performance for the organization’s 30 Virtual Machines.
  Migrated Dell EMC storage appliance to flash-based Pure Storage FA-X20R2
appliance which significantly improved Virtual Machine performance.
 Deployed two Cisco MDS 9000 series fiber channel switches for redundant
connectivity between the Pure Storage appliance and Dell PowerEdge ESXi Hosts.
 Migrated Distribution and Access Cisco 2900 series switches to Cisco 9000 series
switches utilizing redundant EtherChannel 10 Gigabit Ethernet connectivity.
 Migrated corporate Cisco ASA firewalls to two Palo Alto PA-820 appliances in an HA
topology.
 Migrated corporate Cisco wireless solution to Ruckus 802.11AX solution with Virtual
SmartZone SDN controller.
 Redesigned IP address scheme to improve network isolation and security as well as
scalability.
 Implemented Netbox IPAM solution to centrally track and manage IP addressing.
 Deployed Zabbix to centrally monitor and alert on critical network infrastructure
using protocols such as SNMP and ICMP.
 Deployed centralized logging and SIEM solution Graylog to comply with corporate
Cyber insurance and to improve the team’s ability to rapidly identify and resolve
risks and issues.
 Deployed Phishingbox email security awareness training program to provide training
to 250 staff members.
 Created and maintained IT standard operating procedures in Confluence.
 Leveraged Active Directory, Group Policy, and Microsoft Exchange Online to manage
users and Email.
 Created and maintained Windows 10 golden image for PC deployments and re-
imaging using MDT which improved the team’s ability to rapidly deploy hundreds of
PCs in bulk.
 Deployed ConnectWise Manage, Automate, and Control to provide centralized
ticketing, endpoint monitoring, and endpoint automation.

Company: NetOps Consulting LLC 5/2015 –

5/2018
Technical Service Representative
 Tier-two point of escalation for all team A helpdesk requests.
 Maintained standard operating procedures using ConnectWise Manage and Microsoft
Word.
 Provided mentoring and technical training to tier one helpdesk technicians.
 Dispatched to customer locations to provide on-site technical assistance.
 Utilized IT Pro TV organization subscription for technical training and career
advancement.
 Corresponded with customers and diligently documented completed work in
ConnectWise Manage.
 Leveraged ConnectWise Automate RMM tool to automate application installs and
script deployments.
 Leveraged Active Directory, Group Policy, and Microsoft Exchange Online to manage
users and Email.
 Configured and troubleshooted business printers including Ricoh, Sharp, Konica
Minolta and Xerox .
 Worked with technology vendors to troubleshoot technical issues and process
support renewals.