BHAVESH KHAKAM

OPERATION EXECUTIVE
Contact : 9769619111
Email id : bhaveshkhakam88@gmail.com
Date of Birth : 8th Dec., 1991
Gender : Male
Nationality : Indian

PROFESSIONAL SUMMARY : ·
To seek and maintain full-time position that offers professional challenges
utilizing interpersonal skills, excellent time management and problem-
solving skills. Detail-oriented team player with strong organizational skills.
Organized and dependable candidate successful at managing multiple
priorities with a positive attitude. Willingness to take on added
responsibilities to meet team goals.
WORK HISTORY :

Vinz Cafe and Bistro ·
As the Operations Manager successfully executed the following key
May 2023 to present, responsibilities:

·
Led daily restaurant operations, ensuring optimal ef iciency and

exceptional customer satisfaction.

·
Managed staff schedules, addressing staf ing issues, and ensuring

comprehensive coverage for smooth operations.

·
Implemented and enforced standard operating procedures to

streamline various tasks within the restaurant.

·
Monitored and optimized inventory levels, minimizing waste and

controlling costs effectively.
·
Collaborated with kitchen staff to maintain and elevate food quality
standards.

·
Proactively handled customer complaints, resolving issues promptly to

uphold a positive dining experience.

·
Conducted regular staff meetings for updates, training sessions, and

effective communication.

·
Ensured strict adherence to health and safety protocols, maintaining

compliance with regulatory standards.

·
Analyzed inancial reports, actively participating in budgeting to

achieve revenue and pro it goals.

·
Developed and implemented strategic initiatives to enhance overall

restaurant performance.
 : 2 :

October 2017 - April 2023 Identify opportunities for growth in every unit, plan marketing
activities and achieve the P&L Objectives.
THE BELGIAN WAFFLE CO.
o Daily Operations updates and checks of each store at the beginning and
- MUMBAI, INDIA closing of stores.
DEPUTY CITY MANAGER o Hire & develop right talent at every level of operation.
o Keep a tight control on all operational and inancial aspects of the store.
o In charge of labour control, product cost controls, Damage, theft, shortages
and waste control for all stores in City.
o Ensuring compliance with licensing, hygiene and health and safety
legislation/guideline.
o Supervise shifts, appraise staff performance and provide feedback to
improve productivity.
o Create detailed reports on weekly, monthly and annual revenues and
expenses
o Promote the brand in the local community through word- of-mouth and Store
events
o Train new and current employees on proper customer service practices
o Implement policies and protocols that will maintain future Store operations.
o Manage Stores good image and suggest ways to improve it.
o Controlling day-to-day operations by making sure that the minimum outlet
manpower requirements are met and develop the restaurant team.
o Control Pro it & Loss by following cash control/security procedures,
maintaining inventory, managing labour, reviewing inancial reports and
taking appropriate action.
o Design and execute SOPs to improve operation ef iciency and customer
service levels.
o Identify new markets for Expansion.
o Analyses market trends, competition and provide regular inputs to the
management on product, price, promotion & services.
o Prepare presentation plan - monthly quarterly and yearly, routine audits for
sales transactions and stock movement between outlets
o Prepare forecasting and budgets, and develop Operations ecosystem
o Maintain and improve SSSG and AOV growth
One of my personal achievements at the Belgian Waf le Company was
leading the Delhi/NCR region as a city manager and taking my career
to the next level by learning new things. When I took on this role, there
were only 5 stores in the region, but through my leadership, we were
able to open 25+ new stores.
During this time, I focused on motivating and teaching my staff, as well as
working closely with area managers and store managers under my
supervision to help them develop and grow in their careers.
 : 3 :
o Implemented daily operating procedures to keep store clean, adequately
June 2016 - October 2017
stocked, and well-organized.
COFFEE BY DI BELLA o Exceeded sales goals and accomplished business objectives by inspiring staff
MUMBAI, INDIA and promoting target products.
SENIOR RETAIL MANAGER
o Effectively allocated tasks during high-traf ic times to keep operations
running smoothly and employees focused.
o Answered questions about store policies and addressed customer concerns.
o Completed daily paperwork and computer entry of sales data as established
by management.
o Trained and developed new employees for ease of transition into team.
o Coached employees and trained on methods for handling various aspects of
sales, complicated issues, and dif icult customers.
o Exhibited excellent people skills during interaction with employees and
customers.
o Strengthened merchandising and promotional strategies to drive customer
engagement and boost sales.
o Controlled store inventory and reviewed cash handling and operations
reports.
o Oversaw employee performance, corrected problems, and increased
ef iciency to maintain productivity targets.
o Offered hands-on assistance to customers, assessing needs, and maintaining
current knowledge of consumer preferences.
o Mentored team members to enhance professional development and
accountability in workplace.
o Created employee schedules to align coverage with forecasted demands.
o Established objectives to offer team members clear roadmap to help
company achieve overall goals.
o Reduced expenses by renegotiating vendor contracts to eliminate waste and
boost cost savings
o Volunteered for extra shifts during holidays and other busy periods to
alleviate staf ing shortages.
o Evaluated data on stock levels, customer sales and other factors, assessed
trends and reported on indings to help senior management make effective
operational decisions.
o Propelled market share to surge ahead of competitors and earn #[Number]
ranking.
o Educated staff on strategies for handling dif icult customers and challenging
situations.
o Submitted reports to senior management to aid in business decision-making
and planning.
o Developed and nurtured lasting relationships with clients through dedicated
assistance, issue resolution and active listening.
o Kept close eye on department employees and customers to assess theft risks
and maintain loss prevention goals.
o Maintained clean, adequately stocked, and organized store by streamlining
daily operations and introducing new procedures.
o Decreased inventory shrinkage, drive-off and daily cash discrepancies by
closely monitoring daily operations.
o Liaised with sales, marketing, and management teams to develop solutions
and accomplish shared objectives.
o Set and updated weekly work schedules to meet coverage demands by
considering factors like expected customer levels, planned promotions and
individual employee strengths.
o Mentored new sales associates to contribute to store’s positive culture.
o Walked through department multiple times each shift to evaluate and correct
issues such as cleaning and stock replenishment needs.
o Maintained focus during busy times and delegated tasks to employees to keep
business running smoothly.
 : 4 :

October 2013 - May 2016 o Walked through store areas to identify and proactively resolve issues
CAFE COFFEE DAY negatively impacting operations.
MUMBAI, INDIA o Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager o Rotated merchandise and displays to feature new products and promotions.
o Maintained positive customer relationships by responding quickly to
customer service inquiries.
o Processed payments for credit and debit cards and returned proper change
for cash transactions.
o Managed opening and closing procedures and recommended changes to
enhance ef iciency of daily activities.
o Veri ied inventory counts remained within monthly tolerance levels and
compiled inancial data in compliance with budget.
o Responded to customer concerns, working with manager to signi icantly
raise customer satisfaction ratings.

March 2010 - Sept. 2013 o Built strong relationships with customers through positive attitude and
attentive response..
BIG BAZAAR o Conducted training and monitored team members to promote productivity,
accuracy, and commitment to friendly service.
MUMBAI, INDIA o Monitored and guided employees to foster proper completion of assigned
TEAM LEADER duties.
o Monitored time and attendance, enforcing compliance with company
procedures relating to absenteeism.
o Assisted in recruitment of new team members, hiring highest quali ied to
build team of top performers.
o Managed leave requests and absences and arranged covers to facilitate
smooth low of operations.
o Reviewed, implemented and updated company records related to team
activities for future reference.
o Supervised team members to con irm compliance with set procedures and
quality requirements.
o Promoted high standards through personal example to help each member
understand expected behaviors and standards.
o Communicated KPIs outlined in annual plan to inform employees of
expectations and deliverables.

EDUCATION March 2011 - March 2012 University of Mumbai Mumbai Bachelor of

Commerce

February 2008 - February 2009 Univercity of Mumbai Mumbai HSC

Computer knolwedge : MS-CIT & Tally

HOBBIES Reading, Gardening & Playing Cricket

SKILLS ·
Teamwork, Adaptability, Leadership, Creativity, Time Management,

Communication
·
Managerial skills
·
Excel Pro iciency