solicies and Procedures

21 Organisational Structure

Policies are guidelines on how decisions are made within a business

dresscode allows employer to set expectations regarding the

image
refunds policies able to return product within period of time if they dont function
dispatch medical
holidays normally employee is entitled to a holiday
Terms of trade ratio between export import
Buying policies

What Are Policies Procedures

a police is a set of rules to be followed

Leave
eg policy
A procedure is the is done
forms that
way something
must be filled before
eg leaving

Policies Procedures support employee agreement

You'll often but not always have a policy a procedure for a

particulartopic

eg health and safety

Policies
Ltime off if sick
L where protective
gear
Procedures
reporting accidents
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The Importance Of Policies

programed decisions are made quickly and regularly
Non programed decisions are when outcomes are not predetermined

Benefits
employees treated fairly
Customer
get consistent experiences
Staff identify expectations of organisation
Increase in
transparency

Procedures are business wide methods of carrying out

day day activiti
machinery usage
ordering procedures
Opening closing store
recipes
Complaints

Importance Of Procedures

allows staff andmanagers to be clearly informed about how to do

things

These Procedures Are Written So

health and safety of everyone is protected
fewer mistakes
Quality expectations met

Common Policies Procedures

Tikanga the values guidelines rules priorities and ways of
doing Business