Curriculum

Vitae
PERSONAL INFORMATION Siddharth Sharma
12-A, Ashraya Colony,
Opp. Bhavan's
Prominent School
Nipania Road Tulsi
Nagar, Indore
9926013913
sid.sharma02@gmail.com

PERSONAL PROFILE

Seeking a position to utilize my skills and abilities in the Operation and Management in Industry that
offers professional growth. Knowledge of Supply Chain Management, Operation Management and
Enterprise Resource Planning. Abilities in handling quality customer services operations, organizing
process strategies and building relationships with various vendors.

WORK EXPERIENCE

August 2019- Present : - Assistant Store Manager-Operations

Reliance JioMart (Indore, Madhya Pradesh)
Duties
● Operations management & ownership of the smart & smart point store & JioMart.
● Develop and execute daily and weekly action plans to meet performance expectations and SLA’s.
● Responsible for budgetary & sales target, dump, shrinkage control & EBITA for store.
● Handling JioMart customer complaint (CRM)
● Establishing good working relationships within the team and ensuring that the staff have proper
training and support.
● Handling team size 80+
● Responsible for Timely Delivery of JioMart online orders as per company norms.
● Streamlining the productivity of the overall team by managing scope, resourcing and execution.
● Working with a higher management team and other peers to develop strategy for goal achievement.
● Evaluate proposed work orders to ensure proper delivery functions.
● Review expenses and budget to maintain P&L in order to reduce costs, maintaining &
monitoring sales with proper planning and forecasting.
● Inventory Management, Shrink & dump reduction with high level of customer satisfaction.

November 2017- August 2019: Operations Manager

Convenience Mart (Indore, Madhya Pradesh)
Duties

● Responsible for meeting budgetary and sales targets through motivating and developing staff,
consistently achieving and surpassing Key Performance Indicators.
● Controlling management accounts with attention to essential criteria for net profit, including sales,
shrinkage, wages, cash control and store expenditure.
● Monitoring and controlling store compliance in all areas, including customer care, effective planning,
staff training and development, organization and time management.
 ● Supporting management and staff to help create their own successful and productive team and
become effective team leaders. Maximizing every sales opportunity by promoting the highest
standards of customer care and recognizing potential development and training opportunities.
● Communicating daily with Customer Support Centre functions - Buying, Retail, Finance &
Distribution – to ensure effective control and operation of all areas. Reviewing and evaluating
weekly KPI achievement and producing an end of week.
● Driving force behind the business plan process, budgeting and forecasting, P&L.

September 2016- October 2017:- Cluster Lead Operations

Ziqitza Health Care Limited 108 (Indore, M.P)
ZHL is an emergency ambulance service.
Duties
● Act as a single point of contact for field staff & management in a district & for government.
● Monitor Fleet staff performance and visit locations as per own PJP, implement key initiatives for
operations decided for the year.
● Manage fuel, monitor the fuel expenses vigilantly. Ensure adherence to the norms/policy defined
for Fuel refilling.
● Managing team size of 122 plus in a district.
● Record disparities & investigate the case of disparities. Coordinate with Cluster Head to
understand the Ambulance wise fuel consumption pattern.
● Execute Maintenance Coordinate with Maintenance Executive for off road the vehicle and send to
service center for upkeep as per schedule.

October 2015- April 2016:- Operations Hub Manager

Getit Grocery PVT.LTD (AskmeGrocery.com)
Duties

● Managing customer centric operations, forwarding customer views to the concerned department
& ensuring customer satisfaction. Responsible for Timely Delivery of all orders as per company
norms.
● Maintain the operational cash inflow and outflow. Handling entire branding activity of the
company for Vijay Nagar Hub & make visibility of the company in target area in minimum fund.
● Make a platform for the sales team in target housing societies & corporates by organizing events.
● Building good relations with vendors to increase the credibility & profit margins. Maintaining daily
reports such as day end report, fill rate, TAT report, and staff productivity report to HO & ZM
operations.
● Assisting employees to perform their duty properly and achieve the targets. Training the Hub
team, to obtain maximum efficiency of the system & generate repeat business.

February 2014- October 2015:- Team Lead BART

Metro Cash & Carry (Indore, Madhya Pradesh)

Duties

● Ensure the right people are available at the right time in the right place for better customer
service. Improve operational efficiency by effective manpower planning and to control pilferage
and margin loss of the company doing rail card audit.
● Doing SWOT analysis for new business verticals specifically for key accounts. Analysis the
productivity benchmark for saving cost (employee numbers) in discussion with store GM & HO to
make sure DC achieve the defined productivity benchmark for each & every department.
● Optimum utilization of manpower with effective scheduling. Accurate forecasting (+-5%)
through analysis of previous business trends/data. Reducing unscheduled absenteeism by proper
planning and audit.
● Doing Forecasting for items received / sold, numbers of invoices & numbers of articles scan in a
particular time frame(weekly basis), and based on this forecast manpower will be planned.
● Training the store management team, communicating with the central user and floor team to
obtain maximum efficiency of the system. Minimize customer queues and waiting time. Maximize
checkout operator productivity.
● Reducing barcode errors by daily monitoring and make MIS report to HO. Ensuring the adherence
to SOPs in Stores.

July 2012- September 2013:- Operations Team Leader

OnClik Services (Pune, Maharashtra)
Duties

● Managing entire Store Operations such as quality & cost of products, roster and day summary.
Maintaining daily marketing MIS & report to DGM Operation.
● Collecting daily new/renewal membership amount from marketing executives and deposited to the
finance department with a summary sheet to Unit Head.
● Responsible for daily offers, cash handling, delivery of quality products to our customers just in
time. Interacting with the Analysis team to focus on fast moving products.
● Handling the entire branding activity of the company & making visibility of the company in the
target area in minimum fund. Supervisory branding inventory material.
● Make a platform for the sales team in target societies by branding. Managing customer centric
operations, forwarding customer views to the concerned department & ensuring customer
satisfaction by achieving delivery & service quality norms within minimum time.
● Interfacing with clients for understanding their requirements & suggested the most viable solutions
and cultivated relation with them for customer retention & securing repeat business. Making daily
offers by negotiation with different vendors.

July 2010- June 2012:- Operations Executive

Tridecimal (Indore, Madhya Pradesh)
Duties

● Managing team Of Data Entry Operators Which Are Responsible for Multiple Data Entry Projects.
Preparing daily progress MIS of data entry operators to concern Team Lead.
● Responsible for the Manual Testing through Data Entry Operators on given parameters by the
development team.
● Responsible for setting the roaster as the work is carried in shifts. Responsible for data verification
and validation. Communicate the results to Development Lead and Project Lead.

EDUCATION AND CREDENTIALS

January 2009 –January 2011 MBA in Information Technology

Sikkim Manipal University (Indore, Madhya Pradesh)

September 2006- June 2009 B.Com (Computer Application)

Soft Vision College, (Indore, Madhya Pradesh)
 SKILLS

● An effective communicator with excellent leadership, problem solving and planning skills.

● An analytical decision-maker, team leading -working and excellent communication skills with
the ability to analyze complex problems and consider possible solutions.
● Proficiency in Microsoft Office, Windows 95/XP/2000/2007 & internet.
● Basic of COBOL, SQL, MS-DOS, VB 6.0, SAP, Google Sheet, Google Dashboards.

Declaration: I hereby declare that all the given information, furnished above is genuine and true to my
knowledge.

Date: ___________ Sincerely

Place: Indore (Siddharth Sharma)