www.KNAPP.

com

KiSoft Sort & Pack

Work Station

User Manual

IE00094
C100-001005
201015666-01
ID25694/01
06/2020
en-GB
 www.KNAPP.com

KiSoft Sort & Pack

Work Station

User Manual

Instruction handbooks, user manuals, software and its documentation are pro-
tected by copyright. All rights are reserved.
Copying, duplicating in any way, translating or transferring to an electronic or
mechanical retrieval system in whole or in part is prohibited.
Backup copies of the software for use in the company and for backup pur-
poses must be approved by KNAPP AG.
KNAPP AG reserves the right to optimize this document. This document was
compiled with great accuracy. Please report any errors found in this documen-
tation to KNAPP AG.

Language version
Translation from German – Original document 201015666-01_de

KNAPP AG
Günter-Knapp-Straße 5–7 Telephone +43 5 04952 0
8075 Hart bei Graz Fax +43 5 04952 4000
Austria – Europe E-mail sales@knapp.com
Web www.knapp.com

Technical support in error situations

Customers with a Hotline contract should directly contact the KNAPP Hotline within
the contractually agreed hours by dialling the hotline code specific to their
warehouse.
Customers without a Hotline contract may contact the KNAPP Helpdesk within
KNAPP‘s business hours:
Monday to Thursday 8.00 a.m. – 4.30 p.m. and Friday 8.00 a.m. – 12.30 p.m. (CET/
CEST)
+43 5 0495 14201 German
+43 5 0495 14202 English

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Table of contents

About this manual 7

Information 7
Series of documents 7
Users 7
Signal words and symbols 7
Notation 8
Terms and abbreviations 8
A Fundamental safety instructions 9
B Intended use 10
1 Scope of application 10
2 Users 10
C Work station components 11
1 Overview 11
2 Safety devices 12
Emergency stop (optional) 12
3 Sort area 13
4 Rack 14
Layout 14
Pick-to-Light (PtL) 14
5 Pack area 15
6 Reading device 16
7 Printers 16
8 Computers 16
D System control 17
E Installation and configuration 18
F Indication and operating elements 18
1 Touch screen 18
2 Keyboard 18
G Before starting operation 19
1 Checks and inspection 19
2 Requirements 19
3 Preparation 19

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H Working with the program 20

1 General 20
2 Starting and exiting the programme 20
Starting the programme 20
Operational readiness 20
Exiting the programme 20
3 Logging in and logging out 21
Logging in (optional) 21
Logging out 21
4 User interface 23
Overview 23
Title bar 23
User information 24
Order details 24
Work process information 24
Footer 26
I Working in the sort area 27
1 Safety instructions 27
2 Processing mode 27
Overview 27
Selecting the processing mode 28
3 "Sorting" processing mode 28
Sorting articles 28
4 "Inventory" processing mode 29
Standard process 29
Incorrect number of articles or incorrect articles in load unit 30
Damaged articles 31
5 "Relocate" processing mode 32
Standard process 32
Process descriptions for errors 32
J Working in the pack area 33
1 Safety instructions 33
2 Standard process 33
3 Requests an additional load unit 35
4 Repacking articles 36

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K Troubleshooting processes 37
1 General 37
2 Error causes and troubleshooting 37
L Servicing 39
PtL indicator unit 39

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Table of figures

Figure 1: Work station components (example) 11

Figure 2: Sort area components (example) 13
Figure 3: Rack components (example) 14
Figure 4: PtL indicator unit 14
Figure 5: Pack area components (example) 15
Figure 6: Communication interfaces 17
Figure 7: Desktop link for starting the KiSoft Navigator
programme 20
Figure 8: [Lock station] button 21
Figure 9: [Log out] button 22
Figure 10: User interface layout (example) 23
Figure 11: "Work process information" field for the sort area
(example) 25
Figure 12: "Work process information" field for the pack area
(example) 25

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About this manual

Information
This user manual contains important information regarding the KiSoft Sort &
Pack work station and its corresponding user interface.
This user manual describes the most extensive design. Depending on the type
and configuration, some elements and functions are only available as options.
No claims can be derived from the content of this document.

Series of documents
The user manual for the work station is part of a series of documents.
• KiSoft One User Manual
• Manufacturer's documentation

Users
This user manual has been compiled for the warehouse operating company
as well as for qualified and trained personnel responsible for the work at the
work station.
Throughout this user manual it is assumed that the users have basic knowl-
edge of application programmes and the use of a touch screen.

Signal words and symbols

Warning message
The following signal words indicate warning messages:

Symbol Signal word Meaning

DANGER The signal word indicates a hazard with a

high level of risk which, if not avoided, will
result in death or serious injury.

WARNING The signal word indicates a hazard with a

medium level of risk which, if not avoided,
could result in death or serious injury.

CAUTION The signal word indicates a hazard with a

low level of risk which, if not avoided, could
result in minor or moderate injury.

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Additional information
The following signal words indicate additional information:

Symbol Signal word Meaning

Important The signal word indicates a risk of

malfunction or damage to property

Note Important information and useful advice for

smoother operation

Notation
The following notation is used in this user manual:

Unit Representation Example

Menu text, dialogue text Quotation marks "Orders"

Button Square brackets [Exit]

Key, switch Angle brackets <On>

Cross-reference Italics See Document

Terms and abbreviations

The user interface of the KiSoft One warehouse control system is referred to
simply as the KiSoft One GUI (graphical user interface). The KiSoft Sort &
Pack work station is also referred to as work station.
The user in the sort area is referred to in this document as the sorter. The
user in the pack area is referred to in this document as the packer. The terms
user, sorter and packer are considered neutral and include persons of both
genders.
A rack compartment is also referred to as a slot. The load carriers in which
articles are conveyed to the work station are termed source load units. The
load units into which the packer packs the articles in the rack compartments
are termed target load units.
All other important terms are explained within the text of this document.

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A Fundamental safety instructions

• Personnel who work at the work station must be trained and instructed by
the warehouse operating company.
• This user manual must have been read carefully and fully understood
before working at the work station.
• Before working at the work station, the warehouse worker must ensure
that the requirements for safe operation are fulfilled.
• The safety measures that apply to operation of the entire system and its
components also apply when working at the work station.
• Safety devices must not be removed, modified or circumvented.
• All safety instructions for the touch screen must be observed (see manu-
facturer's documentation).
• All safety instructions for the conveyor lines must be observed (see man-
ufacturer's documentation).

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B Intended use
1 Scope of application
There are two different work processes carried out at the Sort & Pack work sta-
tion: sorting and packing. During sorting, articles are removed from a source
load unit and placed into the slots of the Sort & Pack rack. During packing, arti-
cles are taken from the slots and packed into target load unit.
Additionally in the sort area, a load unit inventory can be carried out and load
units relocated.
The programme guides the user through displays on the user interface and
also provides support with troubleshooting.

2 Users
Only personnel who have been authorized by the operating company and
instructed on the procedures may work at the work station.

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C Work station components

1 Overview
The following illustration provides an overview of the work station.

A: Feeding and take-away conveyors for load D: Pack area

units of the sort area (superimposed
levels)
B: Sort area E: Rack
C: Take-away conveyor for load units of the
pack area
Figure 1: Work station components (example)

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The work station comprises a sort area and two pack areas. A Sort & Pack
rack is the interface between the two areas. The design of the Sort & Pack rack
(e.g. static rack, rolling rack) as well as the number of rack compartments is
warehouse-specific.

2 Safety devices
Emergency stop (optional)
At least one emergency stop button is located in the work station area. When
an emergency stop button is activated, all conveyor lines in the work station
area are stopped.
The procedure for acknowledging an emergency stop varies between ware-
houses. For further information on the emergency stop see the Emergency
stop concept – system manual.

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3 Sort area
The following illustration provides an overview of the sort area.

A: Rack E: Take-away conveyor for load units

B Button to request a load unit F: Feeding conveyor for load units
C: Touch screen G: Work table
D: Handheld scanner H: RFID reader
Figure 2: Sort area components (example)

To request a load unit to process, the sorter must press the button to request
a load unit. Once the button has been pressed, the feeding conveyor conveys
a load unit to the work station. The sorter must take the load unit from the feed-
ing conveyor and put it on the work table to process it. Completely processed
load units must be placed onto the take-away conveyor. The take-away con-
veyor conveys the load units from the work station automatically.
The sorter can perform various tasks for a load unit. During picking, the sorter
takes articles from a load unit and places them in a slot. During inventory, the
sorter checks the stock in a load unit. During relocation, the sorter relocates
load units.

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At the work table, there is an RFID reader to read articles and a handheld
scanner to read load units.

4 Rack
Layout
The following illustration provides an overview of the rack.

A: Pick-to-Light display unit C: Pick-to-Light panel

B: Slot
Figure 3: Rack components (example)

The rack connects the sort side to the pack side. The rack consists of slots.
The sorter places the articles from the load units into the slots of the racks. The
packer takes the articles out of the slots an packs them in load units.

Pick-to-Light (PtL)
A PtL panel is located above or below each rack row. Each rack compartment
is assigned a PtL indicator unit by means of the PtL panels. Each PtL indicator
unit is comprised of a light fixture and a button.

Figure 4: PtL indicator unit

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The indicator unit comprises the following components:

Element Function

Lamp Displays which slot is currently being processed

Button Confirms an action

The PtL guides the user to the slot that should be processed.

5 Pack area
The following illustration provides an overview of the pack area.

A: Touch screen D: RFID reader

B: Take-away conveyor for load units E: Handheld scanner
C: Printers F: Scale
Figure 5: Pack area components (example)

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The pack area consists of a work table and a take-away conveyor for load
units. The packer must remove the articles from the rack and pack them in a
load unit.
The target load units must be manually conveyed to the work station on a cart.
The warehouse operating company is responsible for providing the cart for the
target load units.
If required, the packer must scan articles using the RFID reader or handheld
scanner. Certain articles must be weighed on the scale at the work table
before being packed.
Several printers are on the work table for printing documents. The packer
either applies the documents to the article or places them in a load unit. A com-
pletely processed load unit must be provided with a security seal.

6 Reading device
In a standard system, there is a RFID reader and a handheld scanner in the
sort area and in the pack area. The RFID reader is used to read codes on arti-
cles. The handheld scanner is used to read optical codes of load units.

7 Printers
One or more printers are located in the sort and pack area for printing docu-
ments.

8 Computers
In a standard system, there is at least one computer in the sort area and one
in the pack area. Each computer is equipped with a touch screen. The com-
puter is used to access the KiSoft One GUI.
The programme provides the following functions:
• User guidance
• Entering optical codes (alternative to the reading device)
• Troubleshooting support
Input devices for a computer include an optional keyboard and a mouse.

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D System control
The following schema illustrates the standard communication interfaces of the
work station. Optional components such as keyboard and mouse are not
included in the schema.

Figure 6: Communication interfaces

The touch screen is connected to KiSoft One through the computer. The user
interface displayed on the touch screens is part of the KiSoft One GUI. The
work station receives the order data from KiSoft One.

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E Installation and configuration

During the initial startup, the work station is set up and configured by a KNAPP
technician. The warehouse operating company receives the work station in
ready-to-operate condition. The configuration may only be changed by a
KNAPP technician.

Important
Improper configuration of the programme can cause
malfunction.
In the event of problems with the station PC or with the
programme at the work station: Contact KNAPP.

F Indication and operating elements

1 Touch screen
The user interface is shown on a touch screen. The displays on the touch
screen guide the user through the work and enable them to correct errors.
Please refer to the relevant manufacturer's documentation for information on
device-specific and operating system-specific indication and operating ele-
ments.

2 Keyboard
The [On-screen keyboard] button in the title bar calls up the on-screen key-
board. The on-screen keyboard also opens optionally after an entry field is
selected.
The keys are operated in the same way as a normal keyboard. The entered
values are saved after the <ENTER> key is pressed.

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G Before starting operation

1 Checks and inspection
All components, control units, and work station functions are tested for the first
time during installation. Information about tests and checks on the computer,
touch screen, reading devices and all other components of the work station is
found in the respective manufacturer's documentation.

2 Requirements
The following requirements must be met to work at the work station:
• Computer is ready for operation
• Connection to KiSoft One is active
• Programme on computer is started
• RFID reader is ready for operation

3 Preparation
To begin working at the work station, the computer and the touch screen must
be switched on. No further preparation is necessary. The warehouse operat-
ing company is responsible for providing work material at the work station.

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H Working with the program

1 General
There are two different work processes carried out at the Sort & Pack work sta-
tion: sorting and packing. During sorting, articles are removed from a source
load unit and placed into the slots of the Sort & Pack rack. During packing, arti-
cles are taken from the slots and packed into target load unit.
Depending on the warehouse, the work processes can be complemented by
optional work steps for troubleshooting.

2 Starting and exiting the programme

Starting the programme
To start the programme, boot the computer and select the desktop link for the
KiSoft Navigator programme.

Figure 7: Desktop link for starting the KiSoft

Navigator programme

Operational readiness
The programme is ready for operation when the following conditions have
been fulfilled:
• KiSoft Navigator was correctly started
• Connections to all periphery components are intact
• Connection to KiSoft One is intact

Exiting the programme

The programme is automatically exited when the computer is shut down. To
manually exit the programme in a standard system, select the [Log out] button.

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3 Logging in and logging out

Logging in (optional)
The "Login" view is displayed once the programme is started.
To log in, proceed as follows:
(1) Enter access data in "Login" view:
– Enter user name in "User name" field
– Enter password in "Password" field

Note
The user name and password must be entered in full with correct
uppercase and lowercase characters. The user name and password
are case-sensitive.

(2) Select [OK] button in footer

 User is logged in
 User information is displayed in the title bar
 User interface is displayed

Logging out

Note
The user must always log out when they have completed the work at
the work station or when they take a break, in order to prevent the
station from being used by unauthorized persons.

The user can log out of the work station if there is no load unit en route to the
work station. Before the user can log out, the user must select the [Lock sta-
tion] button in the title bar.

Figure 8: [Lock station] button

Once the station is locked, no further load units are conveyed to the work sta-
tion. Once all the load units that have already been conveyed to the work sta-
tion have been processed, the user can log out of the work station.

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The [Log out] button in the title bare is only active if it is possible to log out.

Figure 9: [Log out] button

After logging out, the desktop is displayed by default.

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4 User interface
Overview
The following figure shows the layout of the user interface of the work station.

A: Title bar D: Work process information

B: User information E: Footer
C: Order details
Figure 10: User interface layout (example)

Title bar
The following elements are located in the title bar:
• KNAPP logo
• Name of the work station
• Name of the current view
• Date and time
• [On-screen keyboard] button (optional)
• [Log out] button (not in all views)
• [Lock station] button

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User information
User information is displayed below the title bar.
• Blue: User information according to standard process description
• Green: Success messages, e.g. successful scan
• Red: User information for an error or special case

Order details
The field below the user information includes details on the current order. The
following table lists the standard displays for an order. Application-specific dif-
ferences are possible.

Information Meaning

Load unit Number of the source load unit (sort area)

Number of the target load unit (pack area)

Load carrier type Type of target load unit (pack area)

Open order lines Order lines that still need to be processed

Order number Number of order

Customer Customer for the order

Slots Slots in which articles must be placed, or from which

articles must be taken.

Quantity to sort Number of articles that must be sorted for the order

Article code Number of the article to be processed

Article name Name of the article to be processed

Serial number Serial number of the article to be processed

Lot Lot of the article to be processed

Work process information

In the "Work process information" field, instructions for the user are displayed.
The work process information depends on the current step of work.
In the "Work process information" field, the slots of the Sort & Pack rack and
the source load unit (sort area) or the target load unit (pack area) are repre-
sented. Optionally, the number of articles to be removed is displayed in the
source. Dark blue areas and arrows represent instructions for the user. If, for
example, a slot is displayed in dark blue, an action must be carried out here.

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A: Pack area 1 D: Target slot

B: Pack area 2 E: Empty slot
C: Source load unit F: Occupied slot
Figure 11: "Work process information" field for the
sort area (example)

A: Empty slot C: Visualization of the work process

B: Source slot D: Target load unit
Figure 12: "Work process information" field for the pack area (example)

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Footer
Various buttons are displayed in the footer, depending on the current work
step. The following table provides information on the main buttons.

Button Specification Function

OK Confirms an action

Cancel Cancels an action

Article list Displays a list of the articles registered for

processing

Load unit empty Report source load unit as empty (sort

area)

Additional load Report target load unit as full (pack area)

unit

Re-allocate Report article for repacking (pack area)

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I Working in the sort area

1 Safety instructions

WARNING
Moving components and the starting conveyor system pose
risk of injury.
• The system may only be put into operation when in perfect
and safe condition.
• Always keep hands away from moving conveyors.
• Do not climb onto or walk on conveyor lines.
• Do not lean on conveyor lines or other parts of the system.
• Keep system units clear of foreign objects.
• Do not wear loose-fitting clothing.
• Tie back long hair.
• Do not wear loose-fitting jewellery.

2 Processing mode
Overview
As standard, working in the following modes is possible in the sort area:
• "Sorting" mode
• "Inventory" mode
• "Relocate" mode
In "Sorting" mode, articles are moved from load units into the slots of the
rack.
In "Inventory" mode, the the article stock in the load unit is checked.
In "Relocate" mode, special load units of the INDU-Stores are taken out of the
INDU-Store and then relocated.

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Selecting the processing mode

After logging in at the work station, a view appears in which a processing mode
must be selected.
To select a processing mode, select the corresponding button and confirm
with [OK].
To change the processing mode, the user must log out of the work station (see
Working with the programme -> Logging in and logging out -> Logging out)
and then log in again.

3 "Sorting" processing mode

Sorting articles
To sort articles to the slots of the Sort & Pack rack, proceed as follows:
(1) Press button to request a load unit
 Load unit is conveyed to work station on the feeding conveyor
(2) Take load unit from feeding conveyor and place on work table
(3) Observe user interface
 User interface displays order information
 User interface displays the number "1" in the source
 If the PtL has a display, the PtL displays the number "1"
 User interface prompts user to scan an article

Note
Depending on installation layout, several articles can be placed in
one slot at the same time. In this case, the number of articles that
must be placed in the slot is displayed on the user interface and PtL.

(4) Remove one of the requested articles from the load unit

Note
Pair articles (e.g. earrings) must always be processed as a pair.

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(5) Scan article

 The user interface and PtL display the slot to place the article in.

Note
Depending on installation layout, several slots can be displayed as
the target at the same time.

(6) Place article in displayed slot

(7) Press the PtL to confirm action
(8) Sort all requested articles from load unit into slots
 Optional: User interface prompts user to place documents in slot
(9) Optional: Scan documents
(10) Optional: Place documents in slot and confirm action
 When all requested articles from a source load unit have been sorted:
User interface prompts user to push load units onto the conveyor
(11) Place load unit on take-away conveyor
 Load unit is conveyed away

4 "Inventory" processing mode

Standard process
In the "Inventory" processing mode, the contents of the load units is checked.
(1) Press button to request a load unit
 Load unit is conveyed to work station on the feeding conveyor
(2) Take load unit from feeding conveyor and place on work table
(3) Observe user interface
 User interface displays the articles in the load unit
 User interface displays the number of articles in the load unit
 User interface prompts user to scan the article
(4) Remove articles from load unit

Note
Pair articles (e.g. earrings) must always be processed as a pair.

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(5) Scan article and place it back into the load unit
 When the articles are correctly registered, a prompt appears on the
user interface to push the load unit onto the take-away conveyor.
(6) Push load unit onto take-away conveyor
 Load unit is conveyed away

Incorrect number of articles or incorrect articles in load unit

If the load unit contains a quantity other than that expected by the system or if
an article is damaged, further action depends on the rights of the user.
User is not supervisor
(1) Scan all articles in load unit
 There are incorrect articles in the load unit or
 The scanned quantity deviates from the expected quantity
 User interface displays an error message
(2) Confirm error message
 User interface displays message that the user does not have the
rights to manipulate the stock
(3) Confirm error message
(4) Place articles in load unit and set load unit aside
(5) Inform supervisor
User is supervisor
(1) Scan all articles in load unit
 An error message indicates that there are incorrect articles in the
load unit or
 An error message indicates that the quantity of articles in the load
unit deviate from the expected quantity
(2) Confirm error message
(3) Set aside incorrect or excess articles

Note
If articles are missing, they are booked to "LOST" in the higher-level
control system Missing articles must be further processed through
KiSoft One (see KiSoft One User Manual).

(4) Pack correct articles in load unit

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(5) Push load unit onto take-away conveyor

 Load unit is conveyed away
(6) Process incorrect or excess articles according to warehouse operating
company's specifications

Damaged articles
If damaged articles are found in a load unit, the damaged articles must not be
scanned during inventory. Further action depends on the rights of the user
logged in.
User is not supervisor
(1) Place articles in load unit and set load unit aside
(2) Inform supervisor
User is supervisor
(1) Set aside all damaged articles
(2) Scan all intact articles
 User interface displays error message that not all the articles were
registered
(3) Confirm error message
(4) Pack intact articles in load unit
(5) Push load unit onto take-away conveyor
 Load unit is conveyed away
(6) Process damaged articles according to warehouse operating company's
specifications

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5 "Relocate" processing mode

Standard process
In the "Relocate" processing mode, special load units of the INDU-Stores are
taken out of the INDU-Store and then relocated. The load units must be placed
in a pre-defined location. Further processing of load units from the INDU-Store
is carried out using the KiSoft One RF terminal (see KiSoft One RF Terminal
User Manual).
(1) Press button to request a load unit
 Load unit from the INDU-Store is conveyed to work station on the
feeding conveyor
(2) Take load unit from feeding conveyor and place on work table
(3) Observe user interface
 User interface prompts user to scan article
(4) Remove article from load unit and scan
(5) Place article back in load unit and set load unit aside
(6) Continue processing load unit using KiSoft One RF terminal (see KiSoft
One RF Terminal User Manual).

Process descriptions for errors

If there are too few, incorrect or damaged articles in a load unit the procedure
is the same as indicated for inventory mode (see "Inventory" processing
mode).

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J Working in the pack area

1 Safety instructions

WARNING
Moving components and the starting conveyor system pose
risk of injury.
• The system may only be put into operation when in perfect
and safe condition.
• Always keep hands away from moving conveyors.
• Do not climb onto or walk on conveyor lines.
• Do not lean on conveyor lines or other parts of the system.
• Keep system units clear of foreign objects.
• Do not wear loose-fitting clothing.
• Tie back long hair.
• Do not wear loose-fitting jewellery.

2 Standard process
In the pack area, articles are removed from the rack compartments and
packed in target load units. The target load units are conveyed to the work sta-
tion on a cart. The warehouse operating company is responsible for providing
the cart for the target load units to the work station.
The articles for the target load unit can be distributed across several slots. In
this case, the Pick-to-Light indicator units simultaneously mark the slots for
removing articles.
(1) Observe user interface
 User interface prompts user to scan a load unit

Note
If there is no order ready for packing, the user interface displays the
message "Wait for order".

(2) Scan load units in which the articles must be placed

 User interface displays order information
 User interface and PtL display the rack compartment from which the
articles must be taken

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(3) Remove articles from slot and press the Pick-to-Light to confirm action

Note
All articles must always be removed from the rack compartment. The
PtL may only be pressed when the rack compartment is empty.

(4) Scan articles individually

Note
Optionally, articles from an "industrial carton" must also be packed.
In this case, these articles must also be scanned.

 Optional: User interface prompts user to weigh articles

(5) Optional: Weigh articles
 Optional: User interface prompts to pack articles in an additional
packaging
(6) Optional: Scan additional packaging and pack articles in it
(7) Pack articles in target load unit

Note
If only one article of a pair article (e.g. earrings) must be packed, the
user interface displays the number "1". In this case, only one pair
article is packed. After packing an article, the user interface prompts
to scan a load unit for the second pair article and to pack this article
in it. The article must be processed further according to the instruc-
tions of the warehouse operating company.

(8) Process all articles for the order

 Optional: User interface prompts user to place documents in load unit

Note
Optionally, the system can instruct to print one or more "price tags".
The printing and packing into the load unit of "price tags" is not
guided from the user interface, and lies within the responsibility of
the warehouse operating company.

(9) Optional: Scan documents

(10) Optional: Place documents in target load unit and confirm action
 User interface prompts user to scan a security seal

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(11) Scan security seal and apply to load unit

 When all articles for the target load unit are packed completely: User
interface prompts user to push load units onto the conveyor
(12) Push load unit onto take-away conveyor

3 Requests an additional load unit

If a load unit cannot accommodate all the articles of an order, an additional
load unit can be requested. To request an additional load unit, proceed as fol-
lows:
(1) Select [Additional unit] button

Note
All articles that have been scanned must be packed in the original
load unit.
Only those articles that have not yet been scanned when the
additional load unit is requested can be packed in the additional load
unit.

 Optional: User interface prompts user to place documents in load unit

(2) Optional: Scan documents
(3) Optional: Place documents in target load unit and confirm action
 Optional: User interface prompts user to scan a security seal
(4) Optional: Scan security seal and apply to load unit
 User interface prompts user to push load units onto the conveyor
(5) Push filled load unit onto take-away conveyor
 User interface prompts user to scan a load unit
(6) Place additional load unit on work table and scan
(7) Scan further articles and pack into additional load unit

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4 Repacking articles
Proceed as follows if articles in another load unit must be repacked:
(1) Select the [Re-allocate] button
 User interface prompts user to scan a load unit
(2) Place empty load unit on work table and scan
(3) Repack articles into empty load unit

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K Troubleshooting processes
1 General
If an error occurs during the work process, an error message is displayed on
the user interface.
An error message must always be confirmed by selecting the [OK] button
before troubleshooting can be undertaken. Further action depends on the
nature of the error.

2 Error causes and troubleshooting

The following table provides an overview of the errors that could occur at the
work station, as well as possible causes and troubleshooting measures.

Error Description Troubleshooting measures

Document not Document cannot be scanned. Contact KNAPP.

readable

Error at RFID The LED display of the RFID (1) Interrupt power lead to
reader reader turns red after every RFID reader
reading (2) Restore power lead to
RFID reader
(3) If error appears again:
Contact KNAPP.

No order Sort area: The source load unit (1) Scan another load unit
found is not registered with the sorter. (2) Process unknown load unit
according to the warehouse
operating company's speci-
fications

Not all Not all requested documents (1) Compare documents to the
documents were scanned by the user. list on the user interface
scanned (2) Scan unscanned
documents

Order cannot Pack area: The scanned target (1) Scan another load unit
be allocated. load unit cannot be allocated to (2) Process unknown load unit
an order. according to the warehouse
operating company's speci-
fications

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Error Description Troubleshooting measures

Order is When scanning a source load (1) Push load unit onto take-
already being unit: The load unit is registered away conveyor
processed at at another work station for (2) Scan another load unit
another other sorting.
station

Printout not A requested document was not Contact KNAPP.

printed printed.

RFID reader The RFID reader cannot read (1) Interrupt power lead to
cannot be any articles RFID reader
activated (2) Restore power lead to
RFID reader
(3) If error appears again:
Contact KNAPP.

Slot cannot Sort area: The active slot is Articles that do not fit into the
accom- completely filled and cannot slot must be given to the
modate more accommodate all the required packer according to the specifi-
articles articles. cations of the warehouse
operating company.

Unknown Article is not registered for (1) Scan another article

article processing (2) Process unknown articles
according to warehouse
operating company's speci-
fications

Unknown Sort area: The load unit that (1) Scan load unit using
load unit was conveyed from the feeding handheld scanner
conveyor to the work station  Case 1: Load unit can
could not be read by the be read
reading device on the conveyor
– Process order
line.
 Case 2: Load unit
cannot be read
– Process unknown
load unit according
to the warehouse
operating
company's specifi-
cations

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L Servicing
PtL indicator unit
General
The figures contained in this document are standard illustrations. Minor differ-
ences may occur.
Preparation
Before replacing a PtL indicator unit, the power supply for the PtL panels must
be switched off via the switch at the switch cabinet.
Overview

1 PtL indicator unit

Auxiliary tool
• Replacement tool for PtL indicator unit

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To dismount

(1) Apply replacement tool between PtL panel

and PtL indicator unit

(2) Carefully raise PtL indicator unit using the

replacement tool
– Turn replacement tool slightly to the side
until the PtL indicator unit jumps out of the
lower fixture

(3) Move PtL indicator unit carefully upwards and

remove it from the upper fixture

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To mount

Important
When mounting the new PtL indicator unit,
pay attention to the correct orientation of the
contacts.
The contacts of the PtL indicator unit must lie
on the PtL panel when fastened.

(1) Position new PtL-indicator unit at upper fixture

of Pick-to-Light panel

(2) Lower PtL indicator unit

(3) Press PtL indicator unit down at both lower

corners
 The new PtL indicator unit flashes green
and red alternately
(4) Configure PtL indicator unit (see KiSoft One
User Manual)

Configure PtL
After replacing, the respective PtL indicator unit must be configured. The con-
figuration of a PtL indicator unit is described in the KiSoft One User Manual.

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