eRAM

Remote Area Manager

Operating Instructions
About the eRAM

The eRAM (Remote Area Manager) hardware is a new addition to the RAMM and BLP family of products. eRAM has
been designed for small to large enterprise applications. eRAM features a Linux based platform running the ApeXX
access control software. eRAM also features it’s own SQLite database enhancing the eRAM performance.

The eRAM provides similar functionality of the RAMM. It is an area controller that allows up to 10 BLP’s for a total of 20
readers. BLPs require a prom update for proper operation with eRAM. eRAM is designed with it’s own SQL database
which manages the connected BLP door panels. AXxess 4.1 or later software communicates to the eRAM for
programming and management.

eRAM requires software AXxess 4.1 or later.

eRAM currently does not support BLP-200’s. It is designed to be used with BLP-206 Wiegand processors.

The information in this document is subject to change without notification.

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eRAM Hardware Layout

12 VDC 1 amp power

Maxxess BUPS.
See Power Connections
section for detailed
power specifications.

Tamper , AC Fail
and Bat Fail sensor
inputs not used.

BLP Data Bus

A=+ B=-
Not Used

BLP Data Bus

A=+ B=- Not Used

Not Used Not Used

Not Used Not Used

Terminating Not Network Not Used

Resistors Used Connection

NOTE: Inputs labeled ”Not Used” may be implemented in future releases of eRAM firmware.

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Communication Ports

RS485 Port 1 – Data bus connection to BLP door panels. Daisy chain connection. 9600 Baud
RS485 Port 2 – Data bus connection to BLP door panels. Daisy chain connection. 9600 Baud

Cable Specification – 2 wire 18 AWG twister shielded data cable.

Data bus distance per channel – 3000’

NOTE: Either or both RS485 ports may be used for connecting to BLP’s and Input Modules. The eRAM features
an internal multiplexer. Do not exceed a total of 10 units between both ports. One BLP equals one unit, four
Input Modules equal one unit.

RS485 Data bus must be terminated using 120 ohm resistors (included with eRAM) at both ends of the data line
for each port used. On board termination may be applied using the jumpers on the lower left of the eRAM board.
See label.

Improper or no termination can cause damage to the eRAM.

TCP/IP Ethernet – Used for Ethernet communications to the eRAM from the MultiPort computer.
Port 1 EOL Resistor – Used to terminate Port 1 RS485 data bus.
Port 2 EOL Resistor – Used to terminate Port 2 RS485 data bus.

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Power connections
The eRAM must be powered by a separate 12 VDC 1 Amp power source using the power terminal connection
labeled 12VDC IN, and it should be battery-backed-up. The Maxxess BUPS is an ideal power supply for the
eRAM. The BUPS with enclosure is P/N 7015102, the BUPS without enclosure is P/N 7015101.

WARNING - Do not power eRAM with an unregulated transformer as it can cause damage to the eRAM.

LED’s

Power – Solid Red LED if power is present. Flashes Red when there is network activity.
Comm – Blinks twice and pauses. The first blink indicates MultiRAMM communication status. The second blink
indicates panel communication status. A pause between blinks indicates end of blink sequence.

RED LED means not communicating.

GREEN LED means communicating.

Not blinking means eRAM software is not running.

Reset button (pinhole)

The pinhole is located between the two LED’s and is labeled Reset. When pressed, the unit is restarted. No
programming is reset.

Using ARP with eRAM

The ARP command is used when the default IP settings have been changed to an unknown IP address. This
may be done from a computer on the network that is on the same subnet as the eRAM. There must not be any
gateways or routers between the computer and the eRAM.

The ARP command below is performed from the Command window. Click Start, Run, enter CMD and click OK.
The ARP command is as follows:

Windows ARP Syntax:

arp -s <IP Address> <MAC Address> <Computer IP Address>

To test the temporary IP address use the following command:

ping <IP Address> -l 408

Windows ARP Example:

arp -s 10.19.4.129 00-06-8E-00-02-02 10.19.4.7

ping 10.19.4.129 -l 408

NOTE: The ping must be performed within 2 minutes of powering up the eRAM.

Once the temporary IP Address has been assigned proceed to the section below Programming the
Network Address settings for the eRAM.
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Mounting the unit in the DIN track.
Using the included hardware, assemble the mounting brackets to the unit. The brackets can be mounted on either edge
and in various positions to optimize the layout in the enclosure.

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 eRAM Configuration
Network Settings – TCP/IP Ethernet
The factory default setting for the port is:

TCP/IP Ethernet
IP Address 192.168.6.12
Netmask 255.255.255.0
Broadcast 192.168.6.255
Gateway Not specified

‘TCP/IP Ethernet’ is used for eRAM to MultiRAMM communication..

About Gateways
Note that a default gateway is not specified. If you need to set a gateway for your network, you must specify it.

About Broadcast IP
It is necessary that the broadcast IP is set correctly. Failure to do so may cause unpredictable results. It must be
set to the subnet of the IP address plus 255. See examples below for a Class C, B and A subnet respectively.

if the IP address is 192.168.9.10 and the sub net mask is 255.255.255.0, then the IP subnet is 192.168.9. The
Broadcast IP would then be 192.168.9.255.

If the IP address is 192.168.9.10 and the sub net mask is 255.255.0.0, then the IP subnet is 192.168. The
Broadcast IP would then be 192.168.255.255.

If the IP address is 192.168.9.10 and the sub net mask is 255.0.0.0, then the IP subnet is 192. The Broadcast IP
would then be 192.255.255.255.

NOTE: The Calc button may be used to configure the Broadcast IP.

Programming the Network Address settings for the eRAM

After installing the eRAM, the network settings must be programmed. It is recommended that the settings be
programmed using the eRAM Setup utility. Once the network settings are programmed add the eRAM to the
AXxess software.

There are two options for programming the network settings, using the eRAM Setup utility or using the ARP
command. Maxxess recommends using the eRAM Utility which can be started from the Windows Start,
Programs, AXxess, Accessories, eRAM Setup menu.

NOTE: If more than one new eRAM is to be configured at a time, the following command may need to be
sent between each eRAM. Otherwise it may take approximately 5 minutes from the time the one eRAM is
disconnected before the next one will be recognized.

arp –d 192.168.6.12

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 Change Network Settings using eRAM Setup Utility
NOTE: The utility must be used from a computer that is on the same subnet as the eRAM 192.168.6.12.
You may need to set your computer to an IP that will allow this function. For example, you may set the
computer to 192.168.6.20 as long as this IP is available. The eRAM may be connected directly to the
computer with a standard network cable.

1. Install the eRAM on the network using the TCP/IP Ethernet connection for the network. Apply power to the
eRAM. NOTE: You must be able to ping the eRAM at 192.168.6.12 before the utility will work.
2. Execute the eRAM Setup utility from the Windows Start, Programs, AXxess, Accessories, eRAM Setup menu.

3. From the tree, select the Network Settings option.

4. Type in the user and password. The default user is root and the password is pass.
Type in the default IP which is 192.168.6.12.

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 5. Click the Get Network Settings button to obtain the current IP settings for the eRAM and verify proper
communications to the eRAM.
6. In the TCP/IP Network Settings section, type in the network settings provided by the end user for the eRAM.
The Calc button may be used to automatically enter the Broadcast IP.
7. Once the network settings are entered and verified, click on the Apply Changes button.
8. Click on the Reboot eRAM button. This completes the Network Settings.
9. Start the AXxess software and proceed with adding the eRAM using the Configuration, Devices, Remote
Access Memory Module Tab.

Updating the firmware of eRAM

The eRAM may require a firmware update upon upgrading the AXxess software. Firmware updates require an
initialize of the eRAM from the Desktop or MultiPort.

NOTE: It is recommended that the eRAM database is backed up before performing a firmware update.

The firmware update is performed using the Maxxess eRAM Setup Utility which is accessed from the Windows
Start, Programs, AXxess, Accessories, eRAM Setup menu. The firmware file is located in the root AXxess 200
folder. The file name is eRAM_firmware_XX_XXX.bin.

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 1. Execute the eRAM Setup Utility from the Windows Start, Programs, AXxess, Accessories, eRAM Setup
menu..
2. Select the Firmware Update option in the tree.

3. Type the User and password. Default User is root and the password is pass.
4. Type the IP address of the eRAM to update.
5. Create a backup by entering a path or browsing to a folder location. Click the Backup button to execute.
6. Update the firmware by browsing to the AXxess 200 Server Installation folder and selecting the appropriate
eRAM_Firmware_XX_XXX.bin file. Click the Update button to execute.
7. Once updated, click the Reboot eRAM button.
8. Verify that the AXxess software is communicating with the eRAM and re-initialize from the Desktop or
MultiPort.
9. Once the “Initialization Sequence 1” message is received on the MultiPort, perform an eRAM status from the
MultiPort application to confirm the revision of the eRAM.

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 Changing the eRAM telnet password

The eRAM Setup Utility may be used to change the eRAM telnet password from the default of pass to any
password up to 8 characters. If the password is lost, the unit must be returned to Maxxess in order to be
restored. The password is case sensitive.

NOTE: For security reasons, it is recommended that the password be changed by the user.

The password may be changed from either the Network Settings or Firmware Update sections of the eRAM Setup
utility.

1. Execute the eRAM Setup Utility from the Windows Start, Programs, AXxess, Accessories, eRAM Setup
menu.
2. Select the Network Settings or Firmware Update option in the tree.
3. Click on the Change Password… button.

4. Type in the Password to change to in the Change to: box.

5. Retype the password in the Confirm: box.
6. Click the Ok button.

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 eRAM Setup Utility Log File
The eRAM Setup Utility creates a log file when the application is opened. All activity performed in the setup
application is being logged to a file called eRAM Setup.log. This logging is useful when the IP address of the
eRAM has been programmed incorrectly. The technician can refer to the log to determine the last IP address set
for the eRAM.

The log file may be erased by clicking on the clear button.

The content of the file may be copied to the clipboard by clicking on the Copy to Clipboard button.

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Troubleshooting eRAM

eRAM Telnet Debug Interface

The eRAM Telnet Debug Interface is used for debugging the eRAM software. It supports a number of commands
that are used to query the status of the eRAM and its database.

To access the interface, start a telnet client and point it to port 10001 on the eRAM.

Using Windows, go to Start, Run and type telnet iii.iii.iii.iii 10001 and press enter. Where iii is the IP
address of the eRAM to troubleshoot.

The following window will appear. Press enter to receive the prompt.

At the prompt, login to the unit using username login and password pass.

Type login pass and hit enter. The following will appear.

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 Commands can now be sent to the eRAM.

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Command Summary
The following table provides a summary of the commands available.
Example output of some of the more interesting commands appear later in this section.

Command Variable Value Description

datetime [integer] Display the current date/time when entered with no arguments.
Display the date/time for the date/time integer when specified.
This is useful for converting date/time integers stored in the database.
passwd password Set the password for Linux root and debug port.
You will be prompted to re-enter the new password to confirm it.
DO NOT LOSE THE NEW PASSWORD! If lost, the unit must be returned
to Maxxess.
set variable value Set a value for a control variable. Executing ‘set’ with no arguments
displays values for all control variables set.
set debug level Set the debug level for logging. Only error messages are logged by
default. Warning, Info, and debug messages can also be logged by setting
the appropriate level.
Messages are logged to the log database and also to the console.
Log levels are:

0 – ERROR
1 – WARN
2 – INFO
3 – DEBUG 1
4 – DEBUG 2
…..
9 – DEBUG 7

The log level should be set to 0.

set log 0,1 Enable/disable logging of debug messages to log database. Default is not
to log (0).
set panel address Set a panel address for the test command.
set point number Set a point number for the test command.
show badge # Show info for the specified badge #
show door panel.point Show status of the door specified by panel.point
show schedule # Show details for a schedule.
show schedules # Show schedules and doors for a badge #.
badge
show mac Display the MAC address for the Ethernet port.
test badge id Test a badge.
This test simulates reading a badge with the specified id at a door. The
badge read is processed as if it were an actual badge read. The panel
and door point must be set using the ‘set’ command before executing the
‘test’ command.
status Display eRAM status info such as software version, MultiPort connections,
panel status, etc.
version Display software version.

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 passwd
Example, set the password to ‘Maxxess’.
This sets both the Linux root password and debug port login password to ‘Maxxess’.

2005.05.26 10:50:51 ramm2>passwd Maxxess

Confirm password>Maxxess

Password changed!

2005.05.26 10:51:00 ramm2>

show badge #
Example, show info for badge number ‘9816529’

2005.05.26 10:26:05 ramm2>

2005.05.26 10:26:05 ramm2>show badge 9816529

Badge: 9816529
PIN: -1
Count: 255
Activation: Wed Oct 1 16:00:00 2003
Expiration: Sun Oct 30 15:59:00 2005
Last seen at door: 0.0

Door Schedule Status

----- --------- ------
20 10.1 3 ACTIVE
21 10.2 3 ACTIVE
40 20.1 0 24 hour ACTIVE
41 20.2 0 24 hour ACTIVE
60 30.1 123 ACTIVE
61 30.2 3 ACTIVE
80 40.1 3 ACTIVE
98 49.1 124 INACTIVE
99 49.2 3 ACTIVE

2005.05.26 10:26:19 ramm2>

show door panel.point

Example, show info for door 49.1.

2005.05.26 10:33:43 ramm2>show door 49.1

Door 49.1 : UNLOCKED (INIT)

Unlock timer (ADA): 3 (98)
Held timer (ADA): 20 (30)
Pre-delay timer: 0
Post-delay timer: 0
Daily code: 0
Reader mode: 1
Contact sensor 49.3: closed
REX sensor 49.7: closed

2005.05.26 10:33:49 ramm2>

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 show schedule #
Example, show details for schedule 3.
First digit = Day of the week – where 0 = Monday thru 6 = Sunday and 8 = Holiday
Next 2 digits = Hour
Next 2 digits = Minute

2005.05.26 10:39:37 ramm2>show schedule 3

Schedule 3:
Start Stop Status
----- ----- ------
00600 01200 INACTIVE
10600 11200 INACTIVE
20600 21200 INACTIVE
30600 31200 ACTIVE
40600 41200 INACTIVE
80600 81200 INACTIVE

2005.05.26 10:39:42 ramm2>

show schedules badge #

Example, show all door schedules for badge 9816529.

2005.05.26 10:42:20 ramm2>show schedules badge 9816529

Door schedules for badge 9816529:

Door Schedule Status
---- --------- ------
20 10.1 3 00600-01200 INACTIVE
20 10.1 3 10600-11200 INACTIVE
20 10.1 3 20600-21200 INACTIVE
20 10.1 3 30600-31200 ACTIVE
20 10.1 3 40600-41200 INACTIVE
20 10.1 3 80600-81200 INACTIVE
21 10.2 3 00600-01200 INACTIVE
21 10.2 3 10600-11200 INACTIVE
21 10.2 3 20600-21200 INACTIVE
21 10.2 3 30600-31200 ACTIVE
21 10.2 3 40600-41200 INACTIVE
21 10.2 3 80600-81200 INACTIVE
40 20.1 0 24 hour ACTIVE
41 20.2 0 24 hour ACTIVE
60 30.1 123 00600-01200 INACTIVE
60 30.1 123 10600-11200 INACTIVE
60 30.1 123 20600-21200 INACTIVE
60 30.1 123 30600-31200 ACTIVE
60 30.1 123 40600-41200 INACTIVE
61 30.2 3 00600-01200 INACTIVE
61 30.2 3 10600-11200 INACTIVE
61 30.2 3 20600-21200 INACTIVE
61 30.2 3 30600-31200 ACTIVE
61 30.2 3 40600-41200 INACTIVE
61 30.2 3 80600-81200 INACTIVE
80 40.1 3 00600-01200 INACTIVE
80 40.1 3 10600-11200 INACTIVE
80 40.1 3 20600-21200 INACTIVE
80 40.1 3 30600-31200 ACTIVE
80 40.1 3 40600-41200 INACTIVE
80 40.1 3 80600-81200 INACTIVE

2005.05.26 10:42:32 ramm2>

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 status
Show current eRAM status.

2005.05.26 10:37:22 ramm2>status

eRAM2 Version 7013-030(Rev 00-405) (Enchilada)

Copyright 2004 MAXxess-Systems

MultiRAMM connections on port 10000:

none
Panels:
10 online
20 online
30 online
40 online
49 online

Schedule: normal 0

Channel poll rates (polls/s):

Channel Good Bad
0 24 0
2005.05.26 10:37:24 ramm2>

eRAM Introduction and Installation guide.doc Page 18 of 20 8/20/2012 1:03:00 PM

Retrieving the log files
Troubleshooting the eRAM may require obtaining the log files from the device. This is done by using an FTP client.

Do this only if instructed to do so by Maxxess Technical Support Group.

1. Wait until the eRAM is relatively quiet, ie. little or no badge reads, sensor activity, etc. in progress.

2. Using any ftp client software, ftp to the eRAM and log in.
Unless it was changed, the default user is ‘root’ and default password is ‘pass’

3. Change directory to the flash disk directory ‘/mnt/flash’.

cd /mnt/flash

4. Get all database files (*.db), any journal files (*journal*), all log files (*.log), and any config files (*.cfg)
mget *.db
mget *journal*
mget *.log
mget *.cfg

or, you can just get everything from ‘/mnt/flash’, including the ramm executable,
mget *

5. Get system log messages.

Change directory to ‘/var/log’ and get the file ‘messages’.
cd /var/log
get messages

6. Copy all files into a Zip file and upload the file to the secure Maxxess Support web site.

The database (*.db), log (*.log) and system log (‘/var/log/messages’) files are most important.

eRAM Introduction and Installation guide.doc Page 19 of 20 8/20/2012 1:03:00 PM

Maxxess Systems, Inc. Maxxess Systems Europe Ltd.
22661 Old Canal Road 200 Brook Drive
Yorba Linda, California USA 92887 Reading, Berkshire
Sales: United Kingdom RG12 8PE
Tel: 714 772 1000 or 800 842 0221* Sales and Technical Support
Tel: +44 (0) 1344 440083 Maxxess on the Internet
Technical Service and Support: www.maxxess-systems.com
Tel: 800 926 2609 or 800 445 9524*

Information furnished by Maxxess Systems, Inc. is believed to be accurate and reliable.

However, no responsibility is assumed by Maxxess Systems, Inc. for its use or for any
infringements of patents or other rights of third parties that may result from its use. No license
is granted by implication or otherwise under any patent rights of Maxxess Systems, Inc. * 800 phone numbers only available in USA and Canada
Specifications subject to change without notice.

7003055E © Maxxess Systems, Inc. All rights reserved.