1. How many defects per million opportunities (DPMO) are there in Six Sigma?

A. 3.4

B. 10

C. 7.3

D. 5

E. 1.5

2. When Waste is removed, only the steps that are required to deliver a satisfactory product or
service to the customer remain in the process is called?

A. Extra Processing

B. Defect

C. Motion

D. Value Add

E. Non Value Add

3. Identify the correct DMAIC Tool: a structured brainstorming tool designed to assist
improvement teams in coming up with potential root causes for an undesirable effect. It is
also known as a Cause and Effect Diagram or an Ishikawa Diagram after its creator.

A. Fishbone Diagram

B. Data Collection Plan

C. RACI

D. 55

E. Pareto Chart

4. Identify the correct DMAIC Tool: refers to a ledger size (11x17) piece of paper. But in the
Lean Six Sigma world, it is a tool to help see the thinking behind the problem-solving. It's
important to use this tool while working through the problem

A. Swimlane, Process Map

B. SIPOC

C. Voice of the Customer (VOC)

D. A3
 E. Project Charter

5. Identify the correct DMAIC Tool: Also known as Mistake-Proofing, means to consciously
and diligently try to eliminate defects by preventing human errors before they occur or
create alarms to warn of potential defects.

A. Fishbone Diagram

B. Pareto Chart

C. Monitoring Plan

D. RACI

E. Poka-yoke

6. Identify the correct DMAIC phase: Maintain the solution.

A. Measure

B. Analyze

C. Define

D. control

E. Improve

7. Identify the correct DMAIC phase: Quantify the problem.

A. Control

B. Analyze

C. Define

D. Measure

E. Improve

8. Identify the correct DMAIC phase: Data Collection Plan, Check Sheets, Measurement
Definitions, Value Stream Map

A. Analyze

B. Improve

C. Define

D. Measure
 E. Control

9. Identify the correct DMAIC Tool: a data collection plan for checking the ongoing health of
the improved process. It lists the measure, the targets for each measure, how each
measure will be checked, how and who will check the measures.

A. Monitoring Plan

B. Poka-yoke

C. Pareto Chart

D. Fishbone Diagram

E. RACI

10. Identify the correct DMAIC phase: Project Charter, SIPOC, Swimlane Process Map, VOC,
Tree Diagram.

A. Analyze

B. Measure

C. Define

D. Control

E. Improve

11. Identify the correct DMAIC phase: Identify the cause of the problem

A. Measure

B. improve

C. Analyze

D. Control

E. Define

12. Identify the correct DMAIC phase: The team moves on to the solution development. A
structured effort can lead to innovative and elegant solutions.

A. Control

B. Measure

C. Improve
 D. Define

E. Analyze

13. Identify the correct DMAIC phase: The focus is on determining the start point or baseline of
the process. The team must carefully select the right measures and create a robust data
collection plan to get good data.

A. 5S

B. Fishbone Diagram

C. RACI

D. Data Collection Plan

E. Pareto Chart

14. The Lean Six Sigma Project that "reduction of defects, cycle time or cost"

A. Just-Do-It or Fast Track

B. Reengineering

C. DFSS or DMADV

D. Process Management

E. DMAIC, LEAN, or PDCA

15. In the Project Charter, which best defines "the business reasons for doing the project"

A. Problem Statement

B. Scope

C. Goal Statement

D. Timeline

E. Business Case

16. In Lean and Six Sigma, how many WASTES are discussed?

A. 8

B. 10

C. 6

D. 7
 E. 9

17. Identify the correct DMAIC Tool: a high-level view of a process which stands for Suppliers,
Inputs, Process, Outputs, and Customers. Every Process starts with Suppliers who provide
Inputs to the Process which results in an Output that is delivered to Customers.

A. Voice of the Customer (VOC)

B. Swimlane, Process Map

C. A3

D. Project Charter

E. SIPOC

18. The Lean Six Sigma Project that "overhaul, complete change of existing process"

A. Process Management

B. DMAIC, LEAN, or PDCA

C. Just-Do-lt or Fast Track

D. Reengineering

E. DFSS or DMADV

19. The Lean Six Sigma Project that "is a simple solution to a known issue"

A. Process Management

B. Reengineering

C. DMAIC, LEAN, or PDCA

D. Just-Do-lt or Fast Track

E. DFSS or DMADV

20. When remembering all the WASTES, use the acronym or key phrase called?

A. TQM

B. DOWNTOWN

C. UPTIME

D. DOWNTIME

E. UPTOWN
21. The Lean Six Sigma Project that "creates a new non-existent process"

A. Reengineering

B. Just-Do-It or Fast Track

C. DMAIC, LEAN, or PDCA

D. DFSS or DMADV

E. Process Management

22. Identify the correct DMAIC Tool: a tool that separates process into lanes that represent
different functions departments or individuals. Sometimes referred to as "To-Be or As-ls"

A. Swimlane, Process Map

B. A3

C. Voice of the Customer (VOC)

D. Project Charter

E. SIPOC

23. COPQ stands for?

A. Cost of Performance Quality

B. Center of Poor Quality

C. Center of Poor Quality

D. Cost of Poor Quality

E. Check Sheet Performance Quality

24. Identify the correct DMAIC Tool: a bar chart of discrete data that displays the most
significant categories of defects in descending order. A quality principle that asserts that
the majority of effects come from a minority of causes., the 80/20 rule, 80% of effects
come from 20% of causes.
A. 5S
B. Pareto Chart
C. Data Collection Plan
D. Fishbone Diagram
E. RACI
25. Identify the correct DMAIC Tool: it is a Translation Matrix tool that helps teams take
customer comments, determine the underlying issues represented by those comments
and use this information to develop measurable customer requirements. The goal of this
tool is to translate often vague comments into something concrete so that the team can
focus their efforts to meet these requirements.
A. Swimlane, Process Map
B. Project Charter
C. SIPOC
D. A3
E. Voice of the Customer (VOC)
26. Identify the correct DMAIC Tool: Matrix is a powerful tool that helps increase accountability
for a project. The tool identifies who is Responsible, Accountable, Consulted and Informed.
It provides structure and clarity to projects by listing action items, responsible people and
follow-up items.
A. Fishbone Diagram
B. RACI
C. 5S
D. Pareto Chart
E. Data Collection Plan
27. Identify the correct DMAIC Tool: a living document that outlines a process improvement
project for both the team as well as leadership. Teams use this tool to clarify the process
issue being addressed, the reason for addressing it and what "success" looks like for those
working on it. It's also used to clarify what's not being addressed. It is the first step in a
Lean Six Sigma project.
A. SIPOC
B. Voice of the Customer (VOC)
C. Project Charter
D. A3
E. Swimlane, Process Map
28. In the Project Charter, which best defines "the problem captured in the form of a
measurement"
A. Scope
B. Goal Statement
C. Business Case
D. Timeline
E. Problem Statement
29. Identify the correct DMAIC phase: The team begins to document exactly how they want to
sustain improvements by passing project improvement infrastructure on to employees who
work within the process.
A. Analyze
B. Measure
C. Improve
D. Control
E. Define
30. Identify the correct DMAIC phase: The team reviews the data collected and examine the
data and the process in an effort to narrow down and verify the root causes of waste and
defects.
A. Define
B. Control
C. Analyze
D. Measure
E. Improve
31. The Lean Six Sigma Project that "establishment of key measurement systems"
A. Just-Do-It or Fast Track
B. Reengineering
C. Process Management
D. DMAIC, LEAN, or PDCA
E. DFSS or DMADV
32. Identify the correct DMAIC phase: Implement and verify the solution.
A. Define
B. Control
C. Analyze
D. Measure
E. Improve
33. Match the 5S Phase to the Japanese word: Sort = ?

A. “Shitsuke"

B. "Seiketsu"

C. "Seiso"

D. "Seiri"

E. "Seiton"

34. Match the 5S Phase to the Japanese word: Set in Order = ?

A. "Seiso"
B. "Seiketsu"
C. "Seiton"
D. "Shitsuke"
E. "Sheri"