C API TO LINE UWAN YI LI GI RA A ZW IN UWE

580 chapel street | Ottawa ,ON K1N 7Z8 | C: 343-999-8755 | Email: capyrob@gmail.com

PROFILE

Customer service and office assistant with 5+ years of experience in providing good customer
service and quality administrative professional with strong knowledge of day-to-day office work
operations. I am looking to apply my skills to add value in advancing my career. Possess good
communication and analytical skills. Bilingual in French and English.

Core skills include:

• Strong customer • Quick • Positive attitude
service skills learner
• Administrative skills • Teamwork • Time management
• Attention to detail • Well • Computer skills: Word, Excel,
organized PowerPoint, Internet navigation
WORK EXPERIENCE

Carty house, Ottawa (Canada) — Volunteer

April 2020 - PRESENT
At Carty House, I am responsible for office support, maintenance, assistant with technology,
connecting et networking with the Manager and the team to find employment and help orient
newcomers navigate successfully into Canada.

GOFRESH FAST FOOD, Kigali (Rwanda) — BARISTA AND MANAGER

JANUARY 2019 - SEPTEMBER 2019

GOFRESH FAST FOOD is a fast food based in Kigali Rwanda offering health food and beverage
• Ensure a good customer service.
• Provide a "second home" environment to ensure staff and customers are welcome
• Achieved Top ranking cleanliness scores for district while increasing food sales and
lowering food waste
• Compile new routines in order to help flow of store daily activities and create a more
supportive work environment
• Maintain money management for the store to ensure all registers, safes, deposits, and
change orders are completed in timely manner
 • Held coffee preparation demonstrations and assisted customers with selections of
various coffee blends, teas, hot and cold espresso beverages, smoothies.
• Supervised rotating shifts, stocking merchandise.

MTN RWANDA, Kigali (Rwanda) — Customer care agent

NOVEMBER 2014 - AUGUST 2018

MTN RWANDA is a generic telecommunication company.

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite
service to ensure customer retention
• Memorized all company products and services to be able to answer all customer
questions quickly and efficiently, and make relevant upsells
• Communicating with customers about their experiences with a product or service
• Providing advice on purchasing products or services
• Answering customer questions about properly using or accessing a product or service
• Taking or processing orders for a product or service
• Listening to customer complaints or concerns and working to resolve their issues

ENFORSA RWANDA (KIGALI) — Office Assistant and Marketing officer

JUNE 2013-NOVEMBER 2014
Enforsa Rwanda Ltd, a subsidiary of a Belgian company active in the international green and
renewable energy sector.

• Received invoices, cash and issued receipts for customer purchases

• Filing and digital data management, database queries and entry
• Learned most of the accounting routines including completing double-entries using
computerized accounting system
• Entrusted with substantial check deposits to the bank and prepared bank reconciliation
statements
• Recorded all the payments and receipts of the company in the accounting/ financial
books and cross-referencing with digital copies
• Interacted with clients in-person and by phone
• Evaluated the effectiveness of all marketing activity.
• Entered, reviewed and edited data to ensure completeness and accuracy of information
• Wrote internal notes and other correspondence
• Sorted and filed appropriately all documents increasing office efficiency and productivity
• Retrieved files and archived them.

2
EDUCATION &TRAINNING

❖ Customer Service Certificate — Pinecrest-Queensway Employment Services, 2019

❖ Bachelor of Business Administration (MARKETING DEPARTMENT)
School of Finance and Banking, Rwanda 2008-2012
❖ High School Diploma (IT&FINANCE),
Groupe scolaire de GATAGARA,Rwanda 2004-2007
❖ High School 2001-2003 Groupe Scolaire officiel de BUTARE,Rwanda

REFERENCES

1. Mrs. Louise Ebeltoft: Manager of Operations and Refugee Services at Carty House
➢ Email address: office@cartyhouse.org
➢ Cell Number: 613-236-8855

2. Mrs. Doreen Katto: Program Coordinator at Matthew House

➢ Email address: dkatto@matthewhouseottawa.org

➢ Cell Number: 613-608-8480