Purposive Communication Finals Reviewer

Module 16a: Communication for Work Purposes

Workplace communication – process of exchanging information and ideas, both verbal and
non-verbal, within an organization.
Organization may consist of employees from different parts of the society.
Communication is tremendously important to an organization because it increase productivity
and efficiency.
Ineffective workplace communication leads to:
1. Confusion
2. Mistrust
3. Waste time
4. Reduces productivity
5. Misunderstanding
Methods of Communication in a Workplace
Methods of communication must be simpler and precise when presenting vital
information.
Effective communication in the workplace is imperative in a leadership role.
“It’s not what you say, but how you say it.” – age-old aphorism
1. Open Meeting – in this kind of way, they will hear what you say and get their feedback
in return.
2. Emails – easier to communicate because of technology. Electronic mail via network.
Requires less effort in communication in a workplace.
3. One on One – you got to understand their ideas without a prior hindrance.
4. Use Simple Words – use a word that can be easily understood.
5. Use Visual – presented using visual. They should not just hear the message but also
see it
6. Use Body Language – easier and faster to communicate using body language without
using much of an explanation because your body and facial expression says it all.
7. Phone Conversation – might be toxic for some, but promotes confidence with other
people.
Module 16b
The Components of Communication in a Workplace
Communication - it is sharing information between two or more individuals.
Components of Communication
1. The individual sending the message – sender must present the message clearly and
with adequate details.
 2. The context for the message – context of the message includes nonverbal
communication such as body language, gestures, facial expressions, and tone of voice.
Human emotion affects the delivery of message.
3. The person receiving the message – receiver must be attentive to the sender in order
to avoid misconception. Ask questions for clarity.
4. The delivery method you choose – should be selected depending on who the receiver
is
5. The content of the message – should be clear and understandable and free from any
biases when delivered by the sender and perceived by the receiver.
Asking Good Questions Enhances Communication
Types of good questions:
1. Direct – in the form of interrogative question (Wh questions)
2. Control – knowing the answer but ask to check of someone knows the answer
3. Repeat – asking two different questions after the same information
4. Persistent – asking same question in a different way to explore all preferred information
5. Summary – asking question that allows revisiting an answer
6. Non-pertinent – asking a question that does not pertain to the subject you want to know
about
The Environment and Communication
The work environment in which components were used and implied affects the manner
of communication and how communication is being received.
Module 16c
Benefits of Effective Communication in a Workplace
It plays a prominent role in developing a long-lasting employee motivation and improves
relationship and produces healthy environment.
Benefits of effective communication in a workplace:
1. Building a team – builds and binds a person or a group of people together.
2. Making things clear – misconception and miscommunication can always be avoided. A
leader should provide clear and understandable words in order for everyone to
understand it easily
3. Managing diversity – Effective communication should be maintained by using methods
that suits everyone.
4. Dealing with problems – bad communication causes problem, but good communication
skills can resolve problems even preventing it to happen.
5. Surviving catastrophe – takes place when a leader talks honestly about a certain
situation that can strengthen the trust of employees.
Module 17: Communication for Academic Purposes
Academic Communication (also called scholarly communication)
- refers to the methods of communication that are highly structured and generally only
used in pedagogical setting
- also includes ideas that are presented effectively and formally in a scholastic manner.
Importance of Academic Communication
Communication - paramount of education
Communication in academe can be seen as less formal or formal.
Module 17b
Effective Communication
Good communication skills – building blocks of academic life and career.
Achieving Effective Communication for Academic Purposes
1. Audience’s information needs.
2. Audience’s technical background
3. Audience’s cultural background
4. Audience’s gender
5. Audience’s knowledge of the subject
Possibility for Communication Failure
1. Audience’s resistance - communication failure if the audience/receiver denied listening
or even resisted from hearing and perceiving the information. Be enthusiastic.
2. Communication Constraints – time is factor for a failed communication
1) Legal – insufficient knowledge about legal terms
2) Socioeconomic – different socioeconomic status has different understanding
and perception of words
3) Cultural – no.1 factor of communication failure. Understand someone else’s
culture to communicate effectively otherwise it will resolve to chaos.
4) Institutional – institutional constraints. Norms or factors that holds individual to
speak their minds that creates misconception.
5) Psychological – if a person is mentally ill, inability to communicate. We need
them to be mentally present so they understand what we are saying.