Name Roll Number

Ahmed Rahim Hyder 26110051

Omer Khalid 26110047
Saad Khan 26110180
Zainab Sabir 26110056
Muhammad Hammad 26110052

Group 6

Problems with the current ARAPU process:

 Issues were raised regarding the slowness of the funds transfer. Employees were
unaware of the location of the applications and the processing timeframe as there was
information asymmetry throughout the organization as well as low coordination
among departments.
 Relationships with clients were being weakened by this lack of knowledge.
Moreover, the target for turnaround of an application was 20 days but it was rarely
followed and was constantly delayed. Furthermore, 2000 files were discovered that
needed processing. And applications are approved only once per week i.e. on
Thursday.
 The operational costs were skyrocketing. Many applications were returned due to
incomplete documentation after reaching the assessor.
 The company’s database management was neither effective nor efficient.
 One of the main goals, which was to reduce the amount of turnover that was spent on
administration, was not being met by them.

Recommendations to improve the ARAPU process:

 Action Process should reduce the percentage of turnover used in administration and
maintain process balance.
 They should reduce application processing delays, while also considering effective
responsiveness and maintaining high productivity to avoid having many files waiting.
They should also consider every step of the process and optimize it for speed and
efficiency. Decision-making will be improved by quicker processes, and clients won't
have to wait for too long. And lastly, by informing prospective applicants how to fill the
applications, they can avoid those that require further information and as a result, save
more time.
 Employees should be more helpful and knowledgeable regarding the progress of
applications and their status. When information is required, a better system for assisting
staff in finding files is needed, so that customers do not have to wait.
 The number of employees can also be increased in multiple departments so that the
scanning process can take less time and be more efficient.
 Lastly, the approval of applications should be done more than once a week. Approvals
occurring 4 times a week would keep customers satisfied.