MYA East Stroudsburg, Pa 18301

LITTLE (570) 807-1131

m.little2570@hotmail.com

CAREER OBJECTIVE

Detail-oriented and organized professional with a Bachelor of Science in Recreation, Park, and Tourism Management,
seeking the position of College Football Playoff Foundation Intern, to help leverage my skills in customer service, effective
communication, and adaptability to contribute to the organization's success.

SKILLS
• Microsoft Office Suite • Data collection • Excellent verbal • Canva
(Word, Excel, PowerPoint and survey tools and written
(Qualtrics) communication
skills
• Adaptability • Guest Experience • Collaborative • Mailchimp
• Weebly • Problem- Solving • Weebly • Wix

EDUCATION
The Pennsylvania State University December 2022
Bachelor of Science (B.S.), College of Human and Health Development - Recreation, Park, and
Tourism Management
The Pennsylvania State University, State College, PA
Relevant Course Work: Group dynamics and Leadership; Event Planning and Programming; Intro to Marketing; Service
Marketing; Commercial Recreation Management, Program Evaluation and Research

EXPERIENCE

Ticket and Fan Services Intern August 2022 - January 2023

Philadelphia Eagles | Philadelphia, PA
• Handled 50+ calls per day with excellent customer service
• Streamlined data entry processes by accurately inputting and organizing SBL information, customer details, and
financial records
• Enhanced operational efficiency by implementing a guide to acclimate future interns in assisting season tickets holders

Sales Associate July 2019 - January 2020

Nike | Tannersville, PA
• Increased sales and provided customers with quality products while increasing revenue
• Exhibited excellent customer service to increase customer retention and repeat purchases
• Exceeded monthly expectations by convincing customers to join Nike membership

Attractions Attendant June 2016- July 2019

Great Wolf Lodge, Pocono Mountains, PA
• Engaged in suggestive selling for Wolf Pass, Paw Pass, and Pup Pass
• Facilitated an enjoyable atmosphere for guest experience
• Helped maintain the daily operation of attraction
VOLUNTEER/CLUBS
• Be Kind
• Penn State Football Usher
• Restoration, Outreach, and Deliverance International Ministries
• Multicultural Women’s Forum, Secretary
• Minorities In Sports Business
• The Light Fellowship, Bible Study Leader