LUCAS WRIGHT UX/UI Designer

OMAHA, NE UX Manager
308-520-5853
Problem Solver
lucaswright1980@gmail.com
Communicator
lucaswwright.myportfolio.com
www.linkedin.com/in/lucaswright1980/

About
I love solving problems and my ability to see things from a unique perspective helps me to create unique solutions. This skill is multi-
faceted and can be applied to any number of professional aspects from execution of marketing concepts to the creation of visual
communications manifesting itself in the form of digital or graphic design and even in my writing skills (either creatively, in a journal-
istic manner or academic/technical).

My strongest assets are creativity, my capacity to understand relationships (as well as relationships between relationships) and the
desire to create a connection and engagement between brands and their audience.

Experience

UX Manager of Design Systems; Walgreens; Chicago, IL (remote) - March 2021-present

• Manage the PILL 2.0 (Pharmacy Interactive Language Library) design system
• Manage 18 employees, 3 senior UX designers onshore, 12 junior UX designers offshore
• Implement User Centered Design (UCD) methodology, lead team in Design Labs and human-centered research
• Provide valuable feedback to help shape and build PILL
• Act as UX subject matter expert
• Collaborate with UX, Dev and executive teams to insure the best product is being developed
• Give quarterly reviews and employee feedback
• Conduct interviews for new UX designers
• Design responsive, intuitive and modern interfaces for web and mobile applications
• Work within ADA / WCAG standards, guidelines and regulations to insure 508 compliance
• Exceptional craft and attention to detail
• Great at communicating proactively
• Sets accurate expectations for the timing of outcomes

UX/UI Manager & Sr UX Designer; Contract Work

bibERK Insurance; Omaha, NE (remote) || DTN; Omaha, NE (remote) || National Cash Register (NCR); Omaha, NE
(hybrid) — October 2019 – March 2021
• Worked for an insurance company (biBERK) where I re-designed their website, made it responsive in design, utilized
web CMS system Umbraco, used material.io design library, conducted user research, created user personas, journey
maps, empathy maps, AB testing, et al.
• Worked for a digital agricultural company (DTN) where I was an interactive designer; I created application designs,
worked off of a branding guide, met with product owners to prioritize features, incorporated feedback to improve prod-
uct designs, worked iteratively in agile workflow methodology, et al.
• Financial technology application creation / experience with NCR
• Worked for a banking client (NCR) to improve a number of pain points; made the process of applying for loans via web
and phones a smoother and easier task for end users, allowed users to upload digital checks, et al.
• Worked for a retail company that wanted to re-brand their online presence and over 3 months I created wireframes and
mockups to bring their website up-to-date with a modern, minimal look and feel and responsive design

Senior UX/UI Designer & UX Manager; West Corporation/Intrado; Omaha, NE — October 2015 – October 2019
• Manage UX team of 4 junior designers and delegate duties and responsibilities
• Act as liaison between UX team and the senior management and be a proponent for use and implementation of UX
ideas and practices throughout the organization
• Experience with data visualization software including Tableau, RealFeed and Power BI
• Designed and helped create the CXM (Customer Experience Management) agent portal that combined 3 separate pre-
vious portals by creating loosely coupled programs that communicate via API call and had a customized dashboard
• Design refined web solutions and interfaces from high level business, technical, and user requirements
• Work with multiple custom developed projects at different stages in the Customer Experience Lifecycle
• Communicate with development team and clients to fine-tune designs
• Design responsive, intuitive and modern interfaces for web and mobile applications
• Work within ADA / WCAG standards, guidelines and regulations to insure 508 compliance
• Implement User Centered Design (UCD) methodology, lead team in Design Labs and human-centered research
• Conduct user needs assessment, requirements gathering, task analysis, cognitive walk-through, and heuristic evalua-
tions in order to create a thorough and complete research plan
• Use qualitative and quantitative research methodologies to conduct in-person interviews, build online assessments, set
goals and synthesize research findings to come to concise and accurate research conclusions
• Conduct design labs, create journey maps, build personas and conduct first-person interviews for research
• Research new and emerging technology to apply to current and future projects
• Analyze product requirements to create use cases, epics, stories to aid acceptance criteria on projects
• Conduct usability testing to improve UI
• Use Axure RP, Sketch, Figma, InVision, Adobe XD and Balsamiq to create wireframes and interactive web prototypes
• User the Agile workflow process to complete tasks and write concise and complete user stories

Senior UX/UI Designer; Client Resources, Inc.; Omaha, NE — April 2015 – October 2015
• Design responsive websites and mobile apps
• Create architecture for API's
• Created multiple applications for banks and other payment systems in the financial technology sector
• Communicate with developers and clients to fine-tune designs
• Research new and emerging technology to apply to projects
• Conduct in-depth analysis and research on potential clients
• Give presentations and discussions for clients and industry leaders
• Analyze company to create user cases, epics, stories to aid acceptance criteria on projects (Agile)
• Created applications and software for SXSW Music & Tech Festival, Nebraska Furniture Mart and a first responders
application (for helicopters and ambulances) using location-based services/software

Freelance web/graphic designer & music professional; self-employed; Omaha, NE — June 2011 – April 2015
I worked on many freelance projects over these years while going to school to get my master's degree:
• Website design/graphic design /branding and web design for a music venue
• Website design and branding for a company in the agriculture sector
• Designing branding, promotional material and package design for a small start-up company that assists individuals
with physical/metal handicaps
• Talent buying for Lookout Lounge and Dr Jack's Drinkery music venues
• Social media marketing for Lookout Lounge and Dr Jack's Drinkery
• Conducting talent assessment for MusicPages.com to place musicians for media gigs
• Titan Tool company managing web-content and adding click-point data.

Account Manager; Omaha Print; Omaha, NE — July 2011- February 2012

• Demonstrated excellent communication and problem-solving skills
• Acted as liaison between customer and sales department by answering client calls, e-mails and questions regarding
job details
• Ordered paper and planned how jobs run best on printers
• Prioritized and set a schedule to ensure jobs are done on time
• Built rapport between clients and the company

Senior Graphic Designer / Marketing Coordinator; Arrow Distributing; Omaha, NE — May 2008 – July 2011
• Developed and implemented marketing campaigns including direct mail and e-mail
• Researched and drafted proposal for new printer (saving the company $30,000 annually)
• Redesigned, reformatted and laid out the company’s annual catalog (600+ pages)
• Increased catalogs sales 40% from 2008-2010
• Supervised work of three junior designers
• Reduced production cost of promotional material 25% the first 18 months
Ad Designer / Layout & Pagination Specialist; Farm & Ranch Networks; Kearney, NE — October 2007 – May 2008
• Laid out and edited three publications per month using Quark-Press.
• Invented and implemented a process by which Ad Designers, Pagination Specialists and Salesmen streamline the
work-flow processes of ad submission
• Updated the grain and livestock reports (creating charts, graphs etc.)
• Maintained and kept a strict deadline and insured files met criteria for file submission and transfer
• Managed the company website using administrative tools, which included creating ads and banners
• Quality control on color, registration, and over-all quality of our publications
• Submit PDFs to companies via FTP servers for print.

Graphic Designer / Layout Specialist; Apex Thermographers; Kearney, NE — August 2004 – October 2007
• Laid out files for printing
• Designed business cards, letterheads, envelopes, other business
• Learned offset lithography process
• Performed general office duties
• Was responsible for replacing film and cleaning of the plate making machine

Education
University of Nebraska, Lincoln — Master of Arts - Marketing Advertising & Communications – 2014 (3.8 GPA)
University of Nebraska, Kearney — Bachelor of Science - Mass Media/Journalism, Graphic Design minor – 2006 (3.6 GPA)
University of Nebraska, Omaha — Computer Science - 2003 to 2004 [did not graduate, transferred to UNK] (3.4 GPA)
Mid Plains Community College — Associate of Arts - Visual Design – 2001 (3.8 GPA)
North Platte High School — high school diploma – (college prep curriculum) – 1999 (4.0 GPA)

Professional References
Micah Darling – DTN (UX Manager) – micah.darling@gmail.com
Yusuke Imamura – DTN (UX Designer – hbjapsurfer@gmail.com
Huw Williams – DTN (UX Designer – huwmanbeing@gmail.com

Personal References
Derek Towne - personal friend - 402-419-3078 - towne929@hotmail.com
Adam Wagler - professor at UNL - 402-472-4784 - adamwagler@unl.edu