HIGH-LEVEL PROCESS MAP

Supply Chain Management POST-DELIVERY

SALES ENGINEERING ACCOUNTING PRODUCTION QC
STORE PURCHASING SERVICE

TECHNICAL AND COMMERCIAL OFFER ON-LINE STORE LEVELS CHECKING FINANCE UNDER WARRANTY

START START
START

MIN/MAX LEVELS
Inquiry RFP CUSTOMER
INVOICE
QPS 7.4-2 Purchasing CLAIM
1. QPS 7.2-1 1. QPS 7.4-1

SALES
and procurement: 1. QPS 7.1-1
Proceeding with - check store levels Evaluation and QP 7.2.3-1
inquiries approval of Control of expenses
- prepare RFP Customer complaints
suppliers and document
and quality claim
circulation
RFQ RFP 2. QPS 7.4-2
Purchasing
and procurement PAYMENT Request for SWO

DELIVERY DELIVERY
END
RFQ QPS 7.4-2 Purchasing INVOICE
and procurement: Request for SWO
1. QPS 7.3-1
- call for verification
Quotation QPS 7.3-2 Project
of purchased
preparation management and

PM
product
TCO design:
REQUEST FOR - issue SWO
PPI SWO
REQUEST FOR PPI
TCO 1. QPS 7.4.3-1
Verification of
1. QPS 7.2-1 PIR purchased product SWO
Proceeding with
inquiry QPS 7.4-2 Purchasing PIR QPS 7.3-2 Project
and procurement:

QCS
management and
Approved TCO - enter purchased design:
product to Store - assign a team
to the customer
STOCK LEVEL - arrange material,
tools, finance, etc.
COMPLIMENTING
END
SITE WORK ON
END

JOB ORDER and DESIGNING MATERIAL ISSUANCE SITE WORK ON

SW TEAM
QPS 7.3-2 Project
management and
START design:
BOM - proceed the work
- prepare SWR
RFP
JOB FILE 1. QPS 7.5.5-1
PO Material issuance INVOICE
1. QPS 7.4-1 SWR
1. QPS 7.2-2 Evaluation and
Proceeding with Job RFP approval of Internal
Order suppliers regulation
1. QPS 7.3-2 MATERIAL FOR 2. QPS 7.4-2 of payment
Project PRODUCTION Purchasing and
JOB FILE management procurement SWR
and PAYMENT
design DELIVERY DELIVERY QPS 7.3-2 Project
management and
QPS 7.4-2 Purchasing INVOICE END design:

QCS
and procurement PRODUCT REALIZATION - conduct cause
analysis
BOM Proceeds as above - record causes
- file SWR
RFM RFM or RMD
MATERIAL FOR SWR FILE
PRODUCTION
PIR 1. QPS 7.5.1-1
Assembly and END
1. QPS 7.5.5-1 manufacturing
Material issuance 2. QPS 7.5.1-2 RFI
Fabrication
ISSUE SHORTAGE 1. QPS 7.6-1 NOTE:
MATERIAL Control of
RFI measuring devices
2. QPS 7.5.3-1 In case of post-warranty site
Identification and work, ordered and payable
traceability by customer, proceed as
PRODUCT RELEASING 3. QPS 8.2.4-1 per standard inquiry (see:
Final inspection
Technical and Commercial
Offer).
PTS PTS
1. QPS 7.5.5-2
Delivery of finished
product
DELIVERY

END

M A I N A C T I V I T I E S

1. Proceed with inquiry
2. TCO submission
3. Follow-up TCO
4. Contact with customer
5. Make a visit to customer
6. Issue Job File
1. Review inquiry and PO
2. Prepare estimation and
TCO
3. Design
4. Designing review
5. Issue BOM, RFM,
1. Determine of min/
max levels
2. Complete material
for Production
3. Releasing product
for customer
4. Taking an inventory
1. Evaluation of suppliers 1. Financing the product 1. Product realization 1. Conduct PPI and Final 1. Meet customer expectation
2. Purchasing for Store realization planning Inspection as well as within warranty
and Production 2. Control of production, 3. Meeting the plan QC In-Process 2. Maintenance
3. Placing Quality Claim non-production and 3. Controlling of 2. Confirm if the design 3. Customer feed-back
after delivery, capital expenses production costs requirements are met monitoring
if applicable 3. Invoices issuance and 4. Providing proper 3. Conduct proper tests 4. Provide post-warranty
follow-up payment working conditions 4. Provide calibrated service
tools

R E S P O N S I B I L I T I E S

CSMM - Country Sales and PM – Project CAC – Chief PS – Production QCS – Quality Control CSMM, PM and QCS
Supply Chain Management
Marketing Manager Managers Accountant Supervisor Supervisor

Abbreviations: Developed by Approved by

QETAF
BOM - Bill of Materials PTS - Product Transfer Slip RMD - Request for Modification SWO - Site Work Order ELECTRICS Edward dela Cruz– MR Haitham Jammal- MD
PIR - Purchased Product Inspection Report QC - Quality Control RFP - Request for Purchasing SWR - Site Work Report
PM - Project Manager (Team Leader) QCS - Quality Control Supervisor RFQ - Request for Quotation TCO - Techno-Commercial Offer
PO - Purchase Order RFI - Request for Final Inspection SMH - Sales and Marketing Section Head P.O.Box 25560 Riyadh 11476
PPI - Purchased Product Inspection RFM - Request for Manufacturing SW - Site Work Kingdom of Saudi Arabia Date and signature
Date and signature