Amadeus Training Catalogue

AIRLINE
COURSES
Airlines Learning Services
3 March 2024
SUMMARY
Altéa Administration Departure Plan Template .......................................................................................... 8
Altéa Administration Flight Management Business Rules ......................................................................... 9
Altéa Departure Control - Customer Management ..................................................................................... 10
Altéa Departure Control - Flight Management ............................................................................................ 11
Altéa Departure Control - Operational Flight Updates ............................................................................... 12
Altéa Inventory ............................................................................................................................................ 13
Altéa Reservation and Ticketing ................................................................................................................ 14
Altéa Reservation Desktop Web ................................................................................................................ 15
Altéa Revenue Availability With Active Valuation ....................................................................................... 16
Amadeus Altéa DC - CM Advanced .......................................................................................................... 17
Amadeus Altéa DC - CM Advanced (Virtual) ............................................................................................. 18
Amadeus Altéa DC Aircraft Engineering and Business Database .............................................................. 19
Amadeus Altéa DC Aircraft Engineering and Business Database (Virtual) ................................................ 20
Amadeus Altéa DC Aircraft Engineering and Business Database General Refresher (virtual) .................. 21
Amadeus Altéa DC Aircraft Engineering and Business Database Modular Refresher ............................... 22
Amadeus Altéa DC Aircraft Engineering and Business Database Modular Refresher (virtual) .................. 23
Amadeus Altéa DC-CM Business Rules ..................................................................................................... 24
Amadeus Altéa DC-CM Business Rules (Virtual) ....................................................................................... 25
Amadeus Altéa DC-CM Certification .......................................................................................................... 26
Amadeus Altéa DC-CM Certification (Virtual) ............................................................................................. 27
© 2024 Amadeus IT Group SA

Amadeus Altéa DC-CM Departure Plan Template & Departure Control .................................................... 28
Amadeus Altéa DC-CM Departure Plan Template & Departure Control (Virtual) ....................................... 29
Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation ....................................................... 30
Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation (Virtual) ......................................... 31
Amadeus Altéa DC-FM Certification ........................................................................................................... 32
Amadeus Altéa DC-FM Certification (Virtual) ............................................................................................. 33
Amadeus Altéa DC-FM Departure Plan Template & Departure Control ..................................................... 34
Amadeus Altéa DC-FM Departure Plan Template & Departure Control (Virtual) ....................................... 35
Amadeus Altéa DC-FM Wide Body Freighter Functionality (Cargo) ........................................................... 36
Amadeus Altéa DCS Help Desk for Airlines ............................................................................................... 37
Amadeus Altéa DCS Help Desk for Airlines (Virtual) .................................................................................. 38
Amadeus Altéa Document Management for Altéa Departure Control (Virtual) .......................................... 39
Amadeus Altéa Inventory - Inventory Management Advanced ................................................................... 40
Amadeus Altéa Inventory - Inventory Management Advanced (Virtual) ..................................................... 41
Amadeus Altéa Inventory - Schedules & Reaccommodation Advanced .................................................... 42
Amadeus Altéa Inventory - Schedules & Reaccommodation Advanced (Virtual) ....................................... 43
Amadeus Altéa Inventory - Seating Management Advanced ..................................................................... 44
Amadeus Altéa Inventory - Seating Management Advanced (Virtual) ........................................................ 45
Amadeus Altéa Inventory Certification ........................................................................................................ 46
Amadeus Altéa Inventory Certification (Virtual) .......................................................................................... 47

Amadeus Altéa Inventory Codeshare Certification ..................................................................................... 48
Amadeus Altéa Inventory Codeshare Certification (Virtual) ....................................................................... 49
Amadeus Altéa Inventory-DCS Links ......................................................................................................... 50
Amadeus Altéa Inventory-DCS Links (Virtual) ............................................................................................ 51
Amadeus Altéa Messaging Server (Virtual) ................................................................................................ 52
Amadeus Altéa NDC for Airlines ................................................................................................................. 53
Amadeus Altéa NDC for Airlines (Virtual) ................................................................................................... 54
Amadeus Automatic SSR Handling ............................................................................................................ 55
Amadeus Availability Management ............................................................................................................. 56
Amadeus Availability Management (Virtual) ............................................................................................... 57
Amadeus Business Analytics Center for Altéa Airlines ............................................................................... 58
Amadeus Business Analytics Center for Altéa Airlines (Virtual) ................................................................. 59
Amadeus Carrier Preferred Display Management ...................................................................................... 60
Amadeus Carrier Preferred Display Management (Virtual) ........................................................................ 61
Amadeus Carrier Preferred Display Management for disruption, OCC, OPR display ................................ 62
Amadeus Carrier Preferred Display Management for disruption, OCC, OPR display (Virtual) .................. 63
Amadeus Carrier Preferred Display Management for global, web and on-line distribution ........................ 64
Amadeus Carrier Preferred Display Management for global, web and on-line distribution (Virtual) ........... 65
Amadeus Carrier Preferred Display Management Self Re-accommodation (Virtual) ................................. 66
Amadeus Customer Service Point .............................................................................................................. 67

Amadeus Digital Awards ............................................................................................................................. 68
Amadeus Digital Awards (Virtual) ............................................................................................................... 69
Amadeus Document Management for ARD Web & SAPE (Virtual) ........................................................... 70
Amadeus e-Retail Engine for New Users ................................................................................................... 71
Amadeus e-Retail Engine for New Users (Virtual) ...................................................................................... 72
Amadeus e-Retail Management ................................................................................................................. 73
Amadeus e-Retail Management (Virtual) .................................................................................................... 74
Amadeus FareXpert Dynamic Fares .......................................................................................................... 75
Amadeus FareXpert Dynamic Fares (Virtual) ............................................................................................. 76
Amadeus FareXpert Negotiated Fares ....................................................................................................... 77
Amadeus FareXpert Negotiated Fares (Virtual) ......................................................................................... 78
Amadeus Flex Pricer .................................................................................................................................. 79
Amadeus Flex Pricer (Virtual) ..................................................................................................................... 80
Amadeus Negotiated Space Certification ................................................................................................... 81
Amadeus Negotiated Space Certification (Virtual) ..................................................................................... 82
Amadeus Office Management .................................................................................................................... 83
Amadeus Office Management and Security Management Certification for Altéa Airlines .......................... 84
Amadeus Office Management and Security Management Certification for Altéa Airlines (Virtual) ............ 85
Amadeus Office Management Certification for Airlines .............................................................................. 86
Amadeus Office Management Certification for Airlines (Virtual) ................................................................. 87

Amadeus Passenger Name Manager (Virtual) ........................................................................................... 88
Amadeus Process Customer Value for Customer Management ................................................................ 89
Amadeus Process Customer Value for Customer Management (Virtual) .................................................. 90
Amadeus Process Customer Value for Inventory (Virtual) ......................................................................... 91
Amadeus Queues (Virtual) ......................................................................................................................... 92
Amadeus Reservation and Ticketing Cryptic Certification .......................................................................... 93
Amadeus Reservation and Ticketing Help Desk for Airlines ...................................................................... 94
Amadeus Reservation and Ticketing Help Desk for Airlines (Virtual) ......................................................... 95
Amadeus Reservation and Ticketing Web Advanced - EMDs .................................................................... 96
Amadeus Reservation and Ticketing Web Advanced - EMDs (Virtual) ...................................................... 97
Amadeus Reservation and Ticketing Web Advanced - Manual reissues ................................................... 98
Amadeus Reservation and Ticketing Web Advanced - Manual reissues (Virtual) ...................................... 99
Amadeus Reservation and Ticketing Web Certification for New Users ...................................................... 100
Amadeus Reservation and Ticketing Web Certification for New Users (Virtual) ........................................ 101
Amadeus Reservation and Ticketing Web Certification-Conversion from Amadeus Cryptic to Graphic .... 102
Amadeus Revenue Accounting Certification .............................................................................................. 103
Amadeus Revenue Accounting Certification (Virtual) ................................................................................. 104
Amadeus Revenue Accounting Rules Filing ............................................................................................... 105
Amadeus Revenue Integrity ....................................................................................................................... 106
Amadeus Sales Auditing Certification and optional modules ..................................................................... 107

Amadeus Sales Auditing Certification and optional modules (Virtual) ........................................................ 108
Amadeus Security Management ................................................................................................................. 109
Amadeus Security Management Certification for Altéa Airlines ................................................................. 110
Amadeus Security Management Certification for Altéa Airlines (Virtual) .................................................... 111
Amadeus Smart Flows ................................................................................................................................ 112
Amadeus Smart Flows (Virtual) .................................................................................................................. 113
Electronic Miscellaneous Documents ......................................................................................................... 114
Group bookings in Altéa Reservation Desktop Web (Virtual) ..................................................................... 115
Inconsistent Journey Management ............................................................................................................. 116
Local Security Management ....................................................................................................................... 117
Seatmap Management ............................................................................................................................... 118
Ticketing Configuration Manager ................................................................................................................ 119
Ticketing in Amadeus (Cryptic) ................................................................................................................... 120
Training techniques for airline trainers ........................................................................................................ 121

Altéa Administration Departure Plan Template
As an administrator, discover how Amadeus helps you to manage your business operation
activities and customise them according to your markets.
On this course, you will learn:
On this course,
_ What is Plan you will learn:
Template Management? Through a set of interactive e-Learning lessons, learn
_ What is Plan Template Management? how Altéa Administration organises markets using a
Template Tree, identifies operation activities for both
Flight Management and Customer Management, and
assign activities to templates to set up the departure
plan of a flight leg and for successful flight creation.
Certification: Duration: Language: Level: Pre-requisite: Prework:

No 20 minutes English Awareness No No
Is this the course for you?

This course is for:
Airlines
In particular, those working in:

Administrators, Operations Managers, Trainers
This course helps you use How the course is organised

_ Altéa Administration There is one mandatory e-Learning lesson. After completion,
_ Altéa Departure Control - Customer Management (CM) there is an instructor-led session available to request an
_ Altéa Departure Control - Flight Management (FM) enrolment. Finally, there are user guides available for
download.
This course is also available in

English
What equipment do you need?

_ A computer, laptop or tablette.
_ A high-speed internet connection (> 1MB).
_ The Google Chrome browser or alternatively the Microsoft
Edge browser.
_ An Amadeus login (LSS), organization ID (IATA code) and
password.
© 2024 Amadeus IT Group SA | 8

Altéa Administration Flight Management Business Rules
As an administrator, examine how Amadeus helps you to manage set of business rules to
automate operational processes so that manual intervention is not needed to optimise Altéa
Departure Control - Flight Management (FM) to align with your business goals.
_ How
On thisto
course,
use markets
you willtolearn:
create Business Rules Through a set of interactive e-Learning lessons, learn
_ How
Whattois use
Flight
markets
Groupto Management?
create Business Rules how to use markets and flight groups to create
_ What is
areFlight
RuleGroup
CriteriaManagement?
Weights? business rules, validate business rules for successful
_ What are Rule
Business
Criteria
RulesWeights?
for Flight Management? flight creation and troubleshoot business rule errors
_ What are Business
Flight Create
Rules Business
for Flight
Rules?
Management? using Altéa Administration.
_ What are Flight
ActiveCreate
Flight Business
BusinessRules?
Rules?
_ What are
is Departure
Active Flight
PlanBusiness
Simulation?
Rules?
_ What is Departure Plan Simulation?

No 1 hour English Awareness No No

This course is for:
Airlines

Administrators, Operations Managers, Trainers

_ Altéa Administration There are seven mandatory e-Learning lessons. After
_ Altéa Departure Control - Flight Management (FM) completion, there is an instructor-led session available to
request an enrolment. Finally, there are user guides available
for download.

English

Edge browser.
password.

Altéa Departure Control - Customer Management
As an agent, learn about automating key processes from customer acceptance to flight
departure that streamlines your activities for the best customer service.
In this e-Learning you will learn:
_ How
In this e-Learning
to get started
you will learn: Using a set of simulations, learn how to accept
_ How
Whattois get
the started
Altéa suite? customers, manage special service requests (SSR),
_ What
How tois complete
the Altéa customer
suite? acceptance tasks modify flight itineraries, transfer customers and other
_ How to complete customer acceptance
baggage andtasks
seating tasks with Altéa Departure Control - Customer
tasks
_ How to complete customer baggage and seating Management (CM). Each lesson is presented in a
_ How to complete customer assistance and regrade
tasks sequence for you to complete, ending with a test
tasks
_ How to complete customer assistance and regrade requiring a passing score of 100%.
_ How to complete boarding tasks
tasks
_ How to complete boarding
disruptiontasks
tasks
_ How to complete disruption tasks

No 8 hours + 50 minutes English Awareness No No

This course is for:
_ Airline Program Managers.
_ Departure Control System Project Members.
_ Airline trainers.
_ Airline check-in and gate agents.

_ Altéa Departure Control - Customer Management (CM) First, there are forty-nine mandatory e-Learning lessons. After
completion, there is an online test. After passing the test,
there is an instructor-led session available to request
enrolment. Finally, there are user guides available for
download.

English

_ A computer, laptop or tablet.
_ A high-speed internet connection (< 1MB).
Internet Explorer browser.
password.
The last few details...

_ Last update: July 2021

Altéa Departure Control - Flight Management
As a Load Controller, discover how Amadeus helps you to manage passengers and baggage,
cargo, and fuel with precision, to boost productivity in your load control operations.
_ How
On thisAltéa
course,Flight
youManagement
will learn: interacts with other Through a set of interactive e-Learning lessons, learn
products
_ How Altéa Flight Management interacts with other how Altéa Flight Management (FM) optimises load
_ How to navigate Flight Management
products planning for baggage and cargo, manages fuel
_ How to navigate
add flightFlight
operating
Management
data distribution, calculates the aircraft centre of gravity and
_ How to addnavigate
flightthe
operating
Flight Information
data screen issues documents and messages for flight departure.
_ How to navigate
read messages,
the Flightstatuses
Information
and the
screen
Centre of
Gravity
_ How to graph
read messages, statuses and the Centre of
_ How to
Gravity graph
read the Joining Passengers display and
modify
_ How toflight
read
details
the Joining Passengers display and
_ How to
modify flight
identify
detailsan aircraft's weight, traffic load and
forecast
_ How tozeroidentify
fuelan
weight
aircraft's weight, traffic load and
_ How tozero
forecast buildfuel
a Dry
weight
Operating Weight and Index
_ How to build
manage a Dry
deadload
Operating for Weight
a flight and Index
_ How to manage deadload
the load distribution
for a flight
_ How to manage the fuel load
for adistribution
flight
_ How to manage fuel passenger
for a flight
and baggage figures
_ How to manage
update loadpassenger
and ramp andclear
baggage figures
_ How to update
depart aload
flight
and ramp clear
_ How to depart a flight


This course is for:
Airlines, Ground Handlers

Administrators, Air Traffic Control (ATC), Baggage Handlers,
Business & Projects Managers, Help Desk & Support Agents,
Load Controllers, Operations Managers, Trainers
This course helps you use This course is also available in

_ Altéa Departure Control - Flight Management (FM) English

Edge browser.
password

Altéa Departure Control - Operational Flight Updates
As a ground handler, learn how to manage flight schedules for another airline when close to
the departure date.
You will learn:
_ How
You willtolearn:
create a flight date. Through a set of interactive videos learn how to
_ How to create a flight date.
period. manage flight dates, flight periods and block space
_ How to create
updateaaflight
flightperiod.
date using Altéa Departure Control - Operational Flight
_ How to update a flight
blockspace
date size. Updates (OFU).
_ How to update a blockspace size.

No 40 minutes English Awareness Yes No
Is this the course for you? Things you need for this course
This course is for: Pre-requisite:
_ Staff performing ground handling activities. _ Basic knowledge of Altéa DC-CM or Altéa DC-FM.

_ Altéa Departure Control - Customer Management (CM) There are four interactive lessons with a total duration of 40
_ Altéa Departure Control - Flight Management (FM) minutes.

English

Edge browser.
_ An Amadeus login (LSS), organisation ID (IATA or Ground
Handler code) and password.

_ Please note that access to this course is restricted
to Amadeus customers.

Altéa Inventory
Through a set of interactive e-Learning lessons, learn how Altéa Inventory (INV) automates
schedules and re-accommodations, manages seating, handles special service requests and
automates waitlist clearance.
_ How
On thisto
course,
navigate youAltéawill learn:
Inventory This course covers the following topics:
_ How to navigate
install andAltéa log inInventory
to Altéa Inventory _ Getting started with Altéa Inventory
_ How toAltéa
install
Inventory
and logworks in to Altéa Inventory _ Creating Business Rules
_ How Altéa Inventory works with other systems _ Exchanging information within Altéa
_ How Altéa
to manageInventoryuserworks
access withto Altéa
other Inventory
systems _ Using Schedule Loader
_ How to manage
work withuser Messenger
access to Altéa Inventory _ Discovering other Altéa Inventory features
_ How
Whattoarework
Business
with Messenger
Rules and markets? _ Managing Automatic Special Service Requests
_ What are Business
flight groups? Rules and markets? _ Using Carrier Preferred Display
_ What
How toaregetflight
started
groups?with seating _ Using Amadeus Revenue Integrity
_ How to gethandlestarted
flightwith
schedules
seating
_ How to handle flight re-accommodations
schedules
_ How to handle
read there-accommodations
flight date inventory panel
_ How toAltéa
read Inventory
the flightinteracts
date inventory
with other
panel
products
_ How Altéa
the AltéaInventory
suite sends
interacts
passenger
with otherinformation
products to a
departure
_ How the control
Altéa suite
system sends passenger information to a
_ How the control
departure Altéa suite
system receives passenger information
from
_ Howa departure
the Altéa suite controlreceives
systempassenger
after flightinformation
departure
_ How
from a departure
the Altéa suite controlsends
system
passenger
after flight
assistance
departurelists
toHow
_ another
the Altéa
airportsuite sends passenger assistance lists
_ What
to another
is Schedule
airport Loader?
_ What
How tois load
Schedule
new flight
Loader?
schedules
_ How to load
update newflight
flight
schedules
schedules
_ How to update
manageflight codeshare
schedulesflights
_ How
Whattois manage
Automatic codeshare
Waitlist Clearance?
flights
_ What
How tois manage
Automatic Automatic
Waitlist Clearance?
SSR Handling
_ How to manage
set up automatic
Automatic SSR
SSR handling
Handling replies
_ How to set up automatic SSR handling replies with a
quota
_ Howrestriction
to set up automatic SSR handling replies with a
_ Howrestriction
quota to set up automatic SSR handling replies
belonging
_ How to setto aupSSRautomatic
family SSR handling replies
_ How to set
belonging to aupSSRautomatic
family SSR handling replies
without
_ How toa set
quota up restriction
automatic SSR handling replies
_ What a
without arequota
Carrierrestriction
Preferred Display service flows?
_ What
How toaregetCarrier
startedPreferred
with Revenue
Display Integrity
serviceDesktop
flows?
_ How to getuse started
the Revenuewith Revenue
IntegrityIntegrity
search engine
Desktop
_ How to use the Revenuerule editorIntegrity
to manage search
business
enginerules
_ How toAmadeus
use the Timerule editor
Limitstoprocesses
manage business
a PNR rules
_ How Amadeus
to navigateTime Amadeus
Limits Time
processes
Limitsascreens
PNR
_ How to navigate
create AmadeusAmadeus Time
Time Limits
Limitsbusiness
screensrules
_ How
Whattoarecreate
the Amadeus
AmadeusTime TimeLimits
Limitsconfigurations?
business rules
_ What
How toareread
theAmadeus
AmadeusTime TimeLimits
Limitslogs
configurations?
_ How toGroup
readTimeAmadeus LimitsTime
processes
Limits alogs
group PNR
_ How Group
to navigateTimeGroupLimits Time
processes
Limitsaandgroup
set PNR
multiple
time
_ How
limits
to navigate Group Time Limits and set multiple
time limits

No 6 hours English Awareness No No

This course is for:
Airlines © 2024 Amadeus IT Group SA | 13
Altéa Reservation and Ticketing
As a reservation agent, learn how to make reservations in the Amadeus Global Distribution
System (GDS) using cryptic commands.
You will learn:
_ How
You willtolearn:
get started Through a set of interactive e-Learning videos learn
_ How
Whattois get
Amadeus
startedAir? what is the Amadeus GDS and how to create and
_ What isareAmadeus
PNR Mandatory
Air? elements? modify the elements of a Passenger Name Records
_ What are PNR Mandatory
Optional elements?
elements? (PNR) in order to issue a ticket using Altéa Reservation
_ What
How toare modify
PNR aOptional
PNR elements? (Cryptic).
_ How to modify
work with
a PNR
itineraries and invoices
_ How to work
price with
and use
itineraries
fares and invoices
_ How to price
use ticketing
and use fares
_ How to use ticketing
Amadeus Queues
_ How to use Amadeus Queues

No 3 hours English Fundamentals No No

This course is for:
Airlines

Administrators, Fare Filing Agents, Help Desk & Support
Agents, Inventory / Revenue Managers, Reservation Agents,
Ticketing Agents, Trainers

_ Amadeus Reservation Desktop Essential There are thirty mandatory e-Learning lessons with four
_ Amadeus Reservation Desktop Web (ARDW) supplementary lessons. Also, there are user guides available
for download.

English

Internet Explorer browser.
password.

Altéa Reservation Desktop Web
As a reservation agent, process efficiently and swiftly passenger requests, in any part of their
journey.
You will learn:
_ What
You willislearn:
ARD Web Through a set of interactive e-Learning, discover what
_ What
How tois navigate
ARD Web ARD Web Altéa Reservation Desktop Web (ARD Web) is and
_ How to navigate
display a ARD
flight Web how to display flights, create a Passenger Name
_ How to display
create aaPNR
flightwith mandatory elements Record (PNR) and sell ancillary services, search for
_ How to create
copy a aPNR
PNR with mandatory elements fares and price flights, issue and exchange documents
_ How to copy
createa an
PNR ancillary service and issue the using ARD Web.
EMD
_ How to create an ancillary service and issue the
_ How to reissue an e-ticket
EMD
_ How to reissue an e-ticket
EMD
_ How to reissue
use an EMD
an EMD to partially cover the price of a
new
_ How
e-ticket
to use an EMD to partially cover the price of a
_ How
new e-ticket
to refund an e-ticket
_ How to refund an e-ticket
EMD
_ How to refund
displayanSales
EMD Reports
_ How to display Sales Reports


This course is for:
Airlines

Agents, Reservation Agents, Ticketing Agents, Trainers

_ Amadeus Reservation Desktop Web (ARDW) First, there are fourteen mandatory e-Learning lessons. After
completion, there is an instructor-led session available for
request enrolment. Finally, there are user guides available for
download.

English

Edge browser.
password.

Altéa Revenue Availability With Active Valuation
As an agent, learn about boosting your sales and 'bookability' with real-time Origin and
Destination availability, computing with the whole PNR context, and protecting your critical
O&D revenues with married segment control functionality.
_ What
On this course,
is revenue
youmanagement?
will learn: Through a set of videos learn how to calculate revenue
_ What isAmadeus
revenueproducts
management?are involved in the revenue availability, retrieve and adjust yield in Altéa Inventory
optimisation
_ What Amadeus process?
products are involved in the revenue (INV), identify different types of bid price and how yield
_ What is revenue
optimisation process?
optimisation? works with bid price using Altéa Revenue Availability
_ What
How tois distribute
revenue optimisation?
seat availability With Active Valuation (RAAV).
_ How
Whattois distribute
the difference
seat availability
between basic and advanced
inventory
_ What is controls?
the difference between basic and advanced
_ What is controls?
inventory revenue availability?
_ What is revenue
active valuation?
availability?
_ What is active
a yield?valuation?
_ What is a yield?
bid price?
_ What is a married
bid price?
segment control?
_ What is married segment control?


This course is for:
Airlines

Inventory / Revenue Managers, Trainers

_ Altéa Revenue Availability With Active Valuation (RAAV) There are ten mandatory e-learning lessons. After completion,
there are user guides available for download.

English

Edge browser.
password.

Amadeus Altéa DC - CM Advanced
This course provides hands-on exercises focusing on practical scenarios involving customer
handling activities in the operational window.
On this course, you will learn how to:
_ Describe
On this course,
the relationship
you will learn
between
how to:Altéa DC-CM and This course covers the topic of analysis of the
Altéa
_ Describe
Administration.
the relationship between Altéa DC-CM and components and elements that influence specific
_ Interpret
Altéa Administration.
the business rules affecting customer customer handling scenarios in the following areas:
handling
_ Interpret
activities
the business
including
rules
acceptance,
affecting customer
seating, _ Customer acceptance
baggage,activities
handling boardingincluding
and postacceptance,
departure process.
seating, _ Printing Documentation
_ Evaluateboarding
baggage, how the and
business
post departure
rule relates
process.
to the _ Baggage Handling
departure
_ Evaluateplan
howactivities.
the business rule relates to the _ Flight Information
departure plan activities. _ Seating Management
_ Post departure procedure

No 2 days English Advanced Yes No
_ DCS system administrators _ Have successfully passed Altéa DC-CM Administration
_ DCS Trainers courses (Departure Plan Template and Business Rules)
_ Help Desk & Support Agents and/or familiar with Altéa DC-CM and customer handling
activities at an airport or pass the assessment test.

_ Altéa Administration _ 2 days of classroom training
_ Altéa Departure Control - Customer Management (CM) _ Learner centered approach with outcome based scenario
exercises
Related courses
_ Amadeus Altéa DC-CM Certification [Classroom] This course is also available in
_ Amadeus Altéa DC-CM Departure Plan Template & English
Departure Control (Virtual) [Blended Virtual] The last few details...
_ Amadeus Altéa DC-CM Departure Plan Template &
_ To schedule a customised session, please contact
Departure Control [Classroom] learning@amadeus.com
_ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended _ Last update: January 2024
Virtual]
_ Amadeus Altéa DC-CM Business Rules [Classroom]

Amadeus Altéa DC - CM Advanced (Virtual)
This course provides hands-on exercises focusing on practical scenarios involving customer
handling activities in the operational window.
_ Describe
On this course,
the relationship
you will learn
between
how to:Altéa DC-CM and This course covers the topic of analysis of the
Altéa
_ Describe
Administration.
the relationship between Altéa DC-CM and components and elements that influence specific
_ Interpret
Altéa Administration.
the business rules affecting customer customer handling scenarios in the following areas:
handling
_ Interpret
activities
the business
including
rules
acceptance,
affecting customer
seating, _ Customer acceptance
baggage,activities
handling boardingincluding
and postacceptance,
departure process.
seating, _ Printing Documentation
_ Evaluateboarding
baggage, how the and
business
post departure
rule relates
process.
to the _ Baggage Handling
departure
_ Evaluateplan
howactivities.
the business rule relates to the _ Flight Information
departure plan activities. _ Seating Management
_ Post departure procedure

_ DCS system administrators _ Have successfully passed Altéa DC-CM Administration
_ DCS Trainers courses (Departure Plan Template and Business Rules)
_ Help Desk & Support Agents and/or familiar with Altéa DC-CM and customer handling
activities at an airport or pass the assessment test.

_ Altéa Administration _ 2 days of virtual training
_ Altéa Departure Control - Customer Management (CM) _ Learner centered approach with outcome based scenario
exercises
Related courses
_ Amadeus Altéa DC-CM Certification [Classroom] This course is also available in
_ Amadeus Altéa DC-CM Departure Plan Template & English
Departure Control (Virtual) [Blended Virtual] What equipment do you need?
_ Amadeus Altéa DC-CM Departure Plan Template &
_ A phone (fixed-line, mobile not recommanded)
Departure Control [Classroom] _ A computer
_ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended _ A good internet connection
Virtual]
_ Amadeus Altéa DC-CM Business Rules [Classroom] The last few details...
_ To schedule a customised session, please contact
learning@amadeus.com
_ Last update: December 2023

Amadeus Altéa DC Aircraft Engineering and Business Database
The Altéa Departure Control Aircraft Engineering and Business Database course describes
the process of constructing and maintaining carrier and aircraft weight & balance engineering
data using the Database Maintenance Tool (DBM).
On this course, you will learn about the:
_ Development
On this course, you
of appropriate
will learn about
aircraft
the:
engineering data. This course covers the following topics:
_ Development
Process of entering
of appropriate
such data aircraft
into the
engineering
database data. _ General engineering parameters
using
_ Process
the DBM.
of entering such data into the database _ Hold Data & ULD Configurations
_ Engineering/mathematical
using the DBM. functions within Flight _ General limitations
Management
(FM) that are essential
functionstowithin
the Flight _ CG limits & lateral imbalance
development of
Management (FM)
aircraft
that are
database
essential
configurations.
to the _ Stabiliser trim
_ Data-building
development of philosophy.
aircraft database configurations. _ Service weight adjustments and potable water
_ Data-building
Testing and preimplementation
philosophy. acceptance _ Fuel tanks and distributions
processes
_ Testing and
including
preimplementation
any regulatory acceptance
considerations. _ Cabin layouts
processes including any regulatory considerations. _ Aircraft business rules
_ Integration of DBM data with other Altéa applications
_ Flight creation process
_ Autoload
_ General load control business data

Yes - pass mark: 75% 4 days English Advanced Yes No
_ Airlines in PSS migration. _ Be involved in the maintenance of carrier and aircraft
_ Airline staff responsible for the development of engineering engineering records.
limitations data _ Have a good understanding of aircraft weight and balance
_ Airline staff responsible for importing and maintenance of limitations and their utilisation within the ramp, load control
carrier and aircraft data used for weight and balance functions and flight operations environments.
of Flight Management. _ Be familiar with IATA AHM565 documentation.
_ Have successfully passed one of these courses:
Altea Departure Control - Flight Management awareness
e-learning (3 hours)
Altéa DC-FM Certification

_ Altéa Departure Control - Flight Management (FM) _ 4 days of classroom
Related courses What equipment do you need?

_ Amadeus Altéa DC-FM Certification [Classroom] _ Users & passwords in PDT Admin GUI (DBM) of your
airline. Ask your LSS Administrator
_ Access to the Admin Gui of your airline in PDT

_ To schedule a customised session, please contact:
_ Last update: June 2022

(Virtual)
The Altéa Departure Control Aircraft Engineering and Business Database course describes
the process of constructing and maintaining carrier and aircraft weight & balance engineering
data using the Database Maintenance Tool (DBM).
_ Development
On this course, you
of appropriate
will learn about
aircraft
the:
engineering data. This course covers the following topics:
_ Development
Process of entering
of appropriate
such data aircraft
into the
engineering
database data. _ General engineering parameters
using
_ Process
the DBM.
of entering such data into the database _ Hold Data & ULD Configurations
using the DBM. functions within Flight _ General limitations
Management
functionstowithin
the Flight _ CG limits & lateral imbalance, Stabiliser trim
development of
Management (FM)
aircraft
that are
database
essential
configurations.
to the _ Service weight adjustments and potable water
_ Data-building
development of philosophy.
aircraft database configurations. _ Fuel tanks and distributions, Cabin layouts
_ Data-building
Testing and pre-implementation
philosophy. acceptance _ Aircraft business rules Flight creation process
processes
_ Testing and
including
pre-implementation
any regulatoryacceptance
considerations. _ Integration of DBM data with other Altéa applications
processes including any regulatory considerations. _ Autoload, General load control business data

Yes - pass mark: 75% 4 days English Advanced Yes No
_ Airlines in PSS migration. _ Be involved in the maintenance of carrier and aircraft
_ Airline staff responsible for the development of engineering engineering records.
limitations data. _ Have a good understanding of aircraft weight and balance
_ Airline staff responsible for importing and maintenance of limitations and their utilisation within the ramp, load control
carrier and aircraft data used for weight and balance functions and flight operations environments.
of Flight Management. _ Be familiar with IATA AHM565 documentation.
_ Have successfully passed one of these courses:
e-learning (3 hours)
Altéa DC-FM Certification

_ Altéa Departure Control - Flight Management (FM) _ 8 half day sessions over a period of 8 days.

_ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ High-speed internet connection (> 25 Mbps)
_ Access to Zoom/Teams via internet (not mobile)
_ Headsets with microphones, a webcam
_ A large monitor (27 inch or greater) or two monitors
_ Users & passwords in PDT Admin GUI (DBM) of your
airline. Ask your LSS Administrator
_ Access to the Admin Gui of your airline in PDT


General Refresher (virtual)
This one-day training is a refresher of the initial ?Amadeus Altéa DC Aircraft Engineering and
Business Data? DBM training. The content is a pre-defined high-level training, limited to some
of the more complex concepts of the initial training that may be difficult to follow by
referencing the user guide only.
_ Development
On this course, you
of appropriate
will learn about
aircraft
the:
engineering data This course covers the following topics:
(review).
_ Development of appropriate aircraft engineering data _ Overview of general data concepts
_ Process of entering such data into the database
(review). _ Overview of cargo hold data and processing
using
_ Process
the DBM
of entering
(review).
such data into the database _ Overview of fuel data and processing
using the DBM (review). functions within Flight _ Overview of Center of Gravity data and processing
Management
functionstowithin
the Flight _ Overview of flight creation
development of
Management (FM)
aircraft
that are
database
essential to the
configurationsof(review).
development aircraft database
_ Data-building(review).
configurations philosophy (review).
_ Data-building
philosophy (review). acceptance
processes
_ Testing and
including
preimplementation
any regulatory acceptance
considerations
processes including
(review).
any regulatory
considerations (review).

No 1 day English Advanced Yes No
_ Airlines hosted on Altéa Flight Management. _ Have attended the initial Amadeus Altéa DC Aircraft
_ Airline staff responsible for the development of engineering Engineering and Business Database course (4 days).
limitations data.
_ Airline staff responsible for importing and maintenance of
carrier and aircraft data used for weight and balance functions
of Flight Management.

_ Altéa Departure Control - Flight Management (FM) _ 1 day of virtual training

_ Amadeus Altéa DC Aircraft Engineering and Business _ High-speed internet connection (> 25 Mbps)
Database (Virtual) [Virtual]
_ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Headsets with microphones, a webcam
_ Amadeus Altéa DC Aircraft Engineering and Business _ A large monitor (27 inch or greater) or two monitors
_ Access, including users & passwords, to Altéa
Database Modular Refresher (virtual) [Virtual]
Administration (DBM) of your airline (ask your LSS
administrator).

_ Last update: April 2023

Modular Refresher
Business Data? DBM training. The content is tailored to the needs of the customer by offering
pre-defined modules for the customer to select from. This course is appropriate for customers
looking for more detailed refresher training on specific areas of data configuration.
_ Development
On this course, you
of appropriate
will learn about
aircraft
the:
engineering data The customer builds its own agenda, selecting up to 4
(review).
_ Development of appropriate aircraft engineering data of the following topics:
(review). _ General Data Concepts: Effective Dates, Data
using
_ Process
the DBM
of entering
(review).
such data into the database Organization, Data Structure, DBM navigation
using the DBM (review). functions within Flight _ Hold Data: basic DBM data configuration of BPPs
Management
functionstowithin
the Flight and ULD Groups, full width records and locks
development of
Management (FM)
aircraft
that are
database
essential to the _ FM processing of Hold Data: FM processing of cargo
development aircraft database hold ULD group data during the approve distribution
configurations philosophy (review). process
_ Data-building
philosophy (review). acceptance _ Fuel Data: basic fuel tank and distribution
processes
_ Testing and
including
preimplementation
any regulatory acceptance configurations and FM processing
considerations
processes including
(review).
any regulatory _ Centre of Gravity Envelopes: basic DBM
considerations (review). configuration and FM processing
_ Flight Create and Flight Create Business Rules, DPS
_ Open Questions

limitations data.

_ Altéa Departure Control - Flight Management (FM) _ 1 day of classroom training in the Amadeus London offices
or on-site in the customer's premises.
Related courses
_ Amadeus Altéa DC Aircraft Engineering and Business What equipment do you need?
_ High-speed internet connection (> 25 Mbps)
Database [Classroom]
_ Amadeus Altéa DC-FM Certification [Classroom] _ A large monitor (27 inch or greater) or two monitors
_ Amadeus Altéa DC Aircraft Engineering and Business _ Access, including users & passwords, to Altéa
Administration (DBM) of your airline in PDT (ask your LSS
Database General Refresher (virtual) [Virtual]
administrator).


Modular Refresher (virtual)
Business Data? DBM course. The content is tailored to the needs of the customer by offering
pre-defined modules for the customer to select from. This course is appropriate for customers
looking for more detailed refresher training on specific areas of data configuration.
_ Development
On this course, you
of appropriate
will learn about
aircraft
the:
engineering data The customer builds its own agenda, selecting up to 4
(review).
_ Development of appropriate aircraft engineering data of the following topics:
(review). _ General Data Concepts: Effective Dates, Data
using
_ Process
the DBM
of entering
(review).
such data into the database Organization, Data Structure, DBM navigation
using the DBM (review). functions within Flight _ Hold Data: basic DBM data configuration of BPPs
Management
functionstowithin
the Flight and ULD Groups, full width records and locks
development of
Management (FM)
aircraft
that are
database
essential to the _ FM processing of Hold Data: FM processing of cargo
development aircraft database hold ULD group data during the approve distribution
configurations philosophy (review). process
_ Data-building
philosophy (review). acceptance _ Fuel Data: basic fuel tank and distribution
processes
_ Testing and
including
preimplementation
any regulatory acceptance configurations and FM processing
considerations
processes including
(review).
any regulatory _ Centre of Gravity Envelopes: basic DBM
considerations (review). configuration and FM processing
_ Flight Create and Flight Create Business Rules, DPS
_ Open Questions

limitations data.

_ Altéa Departure Control - Flight Management (FM) _ 1 day of virtual training

_ Amadeus Altéa DC Aircraft Engineering and Business _ High-speed internet connection (> 25 Mbps)
Database (Virtual) [Virtual]
_ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Headsets with microphones, a webcam
_ Amadeus Altéa DC Aircraft Engineering and Business _ A large monitor (27 inch or greater) or two monitors
_ Access, including users & passwords, to Altéa
Database General Refresher (virtual) [Virtual]
Administration (DBM) of your airline in PDT (ask your LSS
administrator).


Amadeus Altéa DC-CM Business Rules
This course describes business rules that define the behaviour of Amadeus Altéa Departure
Control Customer Management.
On this course you will learn how to:
_ Create
On this course
and maintain
you will markets
learn howwithin
to: Market This course covers the following topics:
Management.
_ Create and maintain markets within Market _ Market management
_ Create and maintain Flight Groups within the Altéa
Management. _ Flight groups
Administration
_ Create and maintain
user interface.
Flight Groups within the Altéa _ Understanding the weighting concept
_ Identify the impact
Administration user interface.
business rules have on the _ Advance passenger information service rules
behaviour
_ Identify the
of Customer
impact business
Management.
rules have on the _ Customer acceptance rules
behaviour of Customer Management. _ Baggage acceptance rules
_ Boarding pass and baggage tag printing rules
_ Transfer rules
_ Onload / Regrade rules
_ Flight information rules

Yes - pass mark: 85% 2 days English Certification Yes Yes
_ Airlines in PSS migration Have successfully passed:
_ Airline staff responsible for setting up the Customer _ Altéa DC-CM Certification
Management Business Rules
_ Airline trainers
Or
_ Familiar with Amadeus Altéa Customer Management and
baggage handling activities at an airport
Prework:
To ensure that you are familiar with our products before
attending the training, we recommend you complete following
e-learning:
_ Altea Departure Control - Customer Management
awareness e-Learning (9 hours)

_ Altéa Departure Control - Customer Management (CM)

Amadeus Altéa DC-CM Business Rules (Virtual)
This course describes business rules that define the behaviour of Amadeus Altéa Departure
Control - Customer Management.
_ Create
On this course
and maintain
you will markets
learn howwithin
Management.
_ Create and maintain markets within Market _ Market management
_ Create and maintain Flight Groups within the Altéa
Management. _ Flight groups
Administration
_ Create and maintain
user interface.
Flight Groups within the Altéa _ Understanding the weighting concept
_ Identify the impact
Administration user interface.
business rules have on the _ Advance passenger information service rules
behaviour
_ Identify the
of Customer
impact business
Management.
rules have on the _ Customer acceptance rules
behaviour of Customer Management. _ Baggage acceptance rules
_ Boarding pass and baggage tag printing rules
_ Transfer rules
_ Onload / Regrade rules
_ Flight information rules

_ Airlines in PSS migration Have successfully passed:
_ Airline staff responsible for setting up the Customer _ Altéa DC-CM Certification
Management Business Rules
_ Airline trainers
Or
baggage handling activities at an airport
Prework:
e-learning:
_ Altea Departure Control - Customer Management

_ Altéa Administration _ 2 days of virtual training
_ Access to Zoom or MS Teams via internet (not mobile)
_ Headsets with microphones


Amadeus Altéa DC-CM Certification
This course explains in detail the customer check-in and administration features of Amadeus
Altéa Departure Control - Customer Management.
_ Navigate
On this course
the you
Customer
will learn
Management
how to: user interface. This course covers the following topics:
_ Navigate
Access each
the Customer
applicationManagement
to process a user
customer
interface.
for _ Monitoring the Regrade and Onload lists.
acceptance
_ Access each
andapplication
boarding. to process a customer for _ Using the Boarding monitor and activities.
_ Manage disruption
acceptance and boarding.
scenarios and their impact on _ Working with departure plan activities.
Customer
_ Manage Management.
disruption scenarios and their impact on _ Closing boarding and flight departure.
Customer Management. _ Working with flight disruptions (re-accommodation).

_ Airlines in PSS migration. _ A basic knowledge of Passenger Name Records (PNR).
_ Airline administrators performing customer service activities. _ Familiar with customer and baggage handling activities at an
_ Airline trainers. airport.
Prework:
_ To ensure that you are familiar with our products before
attending the training, we recommend you complete the
following e-learning (9 hours):
Altea Departure Control - Customer Management awareness

_ Altéa Departure Control - Customer Management (CM) _ 5 days of classroom training
Related courses The last few details...

_ Amadeus Altéa DC-CM Departure Plan Template & _ This course is available on request only.
Departure Control [Classroom]
_ Amadeus Altéa DC-CM Business Rules [Classroom] learning@amadeus.com

Amadeus Altéa DC-CM Certification (Virtual)
This course explains in detail the customer check-in features of Amadeus Altéa Departure
Control - Customer Management.
On this course, you will learn how to :
_ Navigate
On this course,
the Customer
you will learn
Management
how to : user interface. This course covers the following topics:
_ Navigate
Access each
the Customer
applicationManagement
to process a user
customer
interface.
for _ Monitoring the Regrade and Onload lists.
acceptance
_ Access each
andapplication
boarding. to process a customer for _ Using the Boarding monitor and activities.
_ Manage disruption
acceptance and boarding.
scenarios and their impact on _ Working with departure plan activities.
Customer
_ Manage Management.
disruption scenarios and their impact on _ Closing boarding and flight departure.
Customer Management. _ Working with flight disruptions (re-accommodation).

_ Airlines in PSS migration. _ A basic knowledge of Passenger Name Records (PNR).
_ Airline administrators performing customer service activities. _ Familiar with customer and baggage handling activities at an
_ Airline trainers. airport
Prework:
Altea Departure Control - Customer Management awareness

_ Altéa Departure Control - Customer Management (CM) _ 5 days of virtual training

_ Amadeus Altéa DC-CM Departure Plan Template & _ High-speed internet connection (> 25 Mbps)
Departure Control (Virtual) [Blended Virtual]
_ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended _ Headsets with microphones
Virtual] The last few details...


Amadeus Altéa DC-CM Departure Plan Template & Departure Control
This course describes how to automate Departure Control by programming activities at
pre-determined times before and after departure of an aircraft (for example, the issuing of
post departure messages) using Amadeus Altéa Departure Control - Customer Management.
During this course you will learn how to:
_ Create,
During thisdelete
courseand
youmodify
will learn
a departure
how to: plan template. This course covers the following topics:
_ Create,
Set activities
deleteand
anddependencies.
modify a departure plan template. _ Identifying the market template levels.
_ Set
Viewactivities
and update
and the
dependencies.
Departure Plan for a specific _ Creating templates.
flight
_ Viewin and
the Customer
update theManagement
Departure Planuser
forinterface.
a specific _ Modifying templates.
flight in the Customer Management user interface. _ Adding and deleting activities.
_ Ignoring and replacing activities.
_ Deleting templates.
_ Adding dependencies.

Yes - pass mark: 85% 1 day English Certification Yes Yes
_ Airlines in PSS migration. Have successfully passed:
_ Airline staff responsible for setting up Customer _ Altéa DC-CM Certification
Management activities.
_ Airline trainers.
Or
baggage handling activities at an airport.
Prework:
e-learning:
_ Altéa Administration Departure Plan Template awareness
(20 Minutes)
_ Altea Departure Control -Customer Management awareness
(9 hours)

_ Altéa Administration _ 1 day of classroom training
Related courses _ To schedule a customised session, please contact:

Amadeus Altéa DC-CM Departure Plan Template & Departure Control
(Virtual)
This course describes how to automate Departure Control by programming activities at
pre-determined times before and after departure of an aircraft (for example, the issuing of
post departure messages) using Amadeus Altéa Departure Control - Customer Management.
_ Create,
During thisdelete
courseand
youmodify
will learn
a departure
how to: plan template. This course covers the following topics:
_ Create,
Set activities
deleteand
anddependencies.
modify a departure plan template. _ Identifying the market template levels.
_ Set
Viewactivities
and update
and the
dependencies.
Departure Plan for a specific _ Creating templates.
flight
_ Viewin and
the Customer
update theManagement
Departure Planuser
forinterface.
a specific _ Modifying templates.
flight in the Customer Management user interface. _ Adding and deleting activities.
_ Ignoring and replacing activities.
_ Deleting templates.
_ Adding dependencies.

_ Airlines in PSS migration Have successfully passed one of these courses:
_ Airline staff responsible for setting up Customer _ Altéa DC-CM Certification
Management activities.
_ Airline trainers.
Or
baggage handling activities at an airport.
Prework:
e-learning:
(20 minutes)
_ Altea Departure Control -Customer Management awareness
(9 hours)

_ Altéa Administration _ 1 day of virtual training
Related courses _ High-speed internet connection (> 25 Mbps)
_ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended _ Access to Zoom or MS Teams via internet (not mobile)
Virtual]

Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation
This course describes how business rules can modify Amadeus Altéa Departure Control -
Flight Management's behaviour and align it with your business goals. Generally, the business
rules are applied either at flight creation or at different stages of the flight life cycle including
the operational window. These two phases are called Flight Create business rules and Active
Flight business rules respectively.
In this course you will learn how to:
_ Create
In this course
and maintain
you will learn
markets
howwithin
Management.
_ Create and maintain markets within Market _ Market Management.
_ Create and maintain flight group keywords within
Management. _ Flight Group Management.
Flight
_ Create
Group
andManagement.
maintain flight group keywords within _ Rule Criteria Weights.
_ WorkGroup
Flight with the
Management.
weighting concept. _ Rule Creation.
_ Work
Createwith
andthe
verify
weighting
mandatory
concept.
business rules. _ Rule Management.
_ Create
Identify and
the impact
verify mandatory
that business
business
rules have
rules.on the _ Flight Create Business Rules.
behaviour
_ Identify the
of Flight
impactManagement.
that business rules have on the _ Active Flight Business Rules.
behaviour of Flight Management. _ Departure Plan Simulation.

_ Airline staff and airline trainers responsible for setting up _ Amadeus Altéa DC-FM Certification.
the Altéa Departure Control - Flight Management Business
Rules.
Or
_ Airline system administrators.
_ Familiar with Amadeus Altéa Flight Management as well as
weight and balance activities at an airport.
Prework:
To ensure that you are familiar with Amadeus products before
following e-Learning:
· Altéa Administration Flight Management Business Rules

awareness (1 hour)
· Altéa Departure Control - Flight Management awareness

(2.5 hours)

_ Altéa Departure Control - Flight Management (FM)
_ Amadeus Altéa DC-FM Certification [Classroom] learning@amadeus.com

Amadeus Altéa DC-FM Business Rules & Departure Plan Simulation
(Virtual)
This course describes how business rules can modify Amadeus Altéa Departure Control -
Flight Management's behaviour and align it with your business goals. Generally, the business
rules are applied either at flight creation or at different stages of the flight life cycle including
the operational window. These two phases are called Flight Create business rules and Active
Flight business rules respectively.
_ Create
In this course
and maintain
you will learn
markets
howwithin
Management.
_ Create and maintain markets within Market _ Market Management.
_ Create and maintain flight group keywords within
Management. _ Flight Group Management.
Flight
_ Create
Group
andManagement.
maintain flight group keywords within _ Rule Criteria Weights.
_ WorkGroup
Flight with the
Management.
weighting concept. _ Rule Creation.
_ Work
Createwith
andthe
verify
weighting
mandatory
concept.
business rules. _ Rule Management.
_ Create
Identify and
the impact
verify mandatory
that business
business
rules have
rules.on the _ Flight Create Business Rules.
behaviour
_ Identify the
of Flight
impactManagement.
that business rules have on the _ Active Flight Business Rules.
behaviour of Flight Management. _ Departure Plan Simulation.

_ Airline staff and airline trainers responsible for setting up _ Amadeus Altéa DC-FM Certification.
the Altéa Departure Control - Flight Management Business
Rules.
Or
_ Familiar with Amadeus Altéa Flight Management as well as
weight and balance activities at an airport.
Prework:
_ Altéa Administration Flight Management Business Rules
awareness (1 hour)
_ Altéa Departure Control - Flight Management awareness
(2.5 hours)

_ Altéa Administration _ 2 days of virtual training.
_ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile)


Amadeus Altéa DC-FM Certification
This course describes in detail the load control process and the modules associated with load
control in Amadeus Altéa Departure Control - Flight Management.
On this course, you will learn to:
_ Prepare
On this course,
flightsyou
for will
departure
learn to:
through the load control This course covers the following topics:
process.
_ Prepare flights for departure through the load control _ Altéa system architecture
_ Produce documentation relating to the load
process. _ Flight information
control
_ Produce
process.
documentation relating to the load _ Deadload
_ Identify
control process.
Altéa DC-FM functionality for other system _ Load distribution
users.
_ Identify Altéa DC-FM functionality for other system _ Passenger data
_ Understand Altéa DC-FM from the perspective of
users. _ Down-line port restrictions
roles
_ Understand
such as freight
Altéa DC-FM
agent, ramp
from the
agent
perspective
and supervisor.
of _ Offline - Online flight scenario
_ Perform
roles such the
as freight
role of agent,
load controller,
ramp agentramp
and
agent
supervisor.
or _ Domain allocation
freight
_ Perform
agent
thethrough
role of load
demonstrations
controller, ramp
and exercises.
agent or _ Load control supervisor
freight agent through demonstrations and exercises. _ Disruption management
_ Ramp sub applicatiion
_ Freight sub application
_ Documentation

_ Airlines in PSS migration. Be familiar with:
_ Airline staff responsible for designing and delivering end _ Flight Management Departure Plan activities.
user training and implementation of Amadeus Altéa DC - _ Load control activities.
Flight Management. _ Airline business procedures.
Prework:

_ Altéa Departure Control - Flight Management (FM) _ 5 days of classroom training


Amadeus Altéa DC-FM Certification (Virtual)
This course describes in detail the load control process and the modules associated with load
control in Amadeus Altéa Departure Control - Flight Management.
_ Prepare
On this course,
flightsyou
for will
departure
learn to:
through the load control This course covers the following topics:
process.
_ Prepare flights for departure through the load control _ Altéa system architecture
_ Produce documentation relating to the load
process. _ Flight information
control
_ Produce
process.
documentation relating to the load _ Deadload
_ Identify
control process.
Altéa DC-FM functionality for other system _ Load distribution
users.
_ Identify Altéa DC-FM functionality for other system _ Passenger data
_ Understand Altéa DC-FM from the perspective of
users. _ Down-line port restrictions
roles
_ Understand
such as freight
Altéa DC-FM
agent, ramp
from the
agent
perspective
and supervisor.
of _ Offline - Online flight scenario
_ Perform
roles such the
as freight
role of agent,
load controller,
ramp agentramp
and
agent
supervisor.
or _ Domain allocation
freight
_ Perform
agent
thethrough
role of load
demonstrations
controller, ramp
and exercises.
agent or _ Load control supervisor
freight agent through demonstrations and exercises. _ Disruption management
_ Ramp sub applicatiion
_ Freight sub application
_ Documentation

_ Airlines in PSS migration Be familiar with:
_ Airline staff responsible for designing and delivering end _ Flight Management Departure Plan activities.
user training and implementation of Amadeus Altéa DC - _ Load control activities.
Flight Management. _ Airline business procedures.
Prework:

_ Altéa Departure Control - Flight Management (FM) _ 5 days of virtual training



Amadeus Altéa DC-FM Departure Plan Template & Departure Control
This course describes how to automate Altéa Departure Control by programming activities in
Flight Management at predetermined times before and after the departure of an aircraft.
_InAccess
this course
and navigate
you will learn
Altéahow
Administration.
to: This course covers the following topics:
_ Access
Work withand the
navigate
Plan Template
Altéa Administration. _ Managing the Departure Plan Template.
Management
_ Work with the application
Plan Template
to create and _ Creating, modifying and deleting templates.
maintain template
Management application
levels and
to create
activities.
and _ Assessing the impact of the Departure Plan Template
_ Delete and
maintain template
modifylevels
a template
and activities.
containing a specific in Flight Management.
setDelete
_ of activities.
and modify a template containing a specific
_ Search,
set of activities.
view and update the Departure Plan for
a specific
_ Search, flight
view inand
Flight
update
Management.
the Departure Plan for
a specific flight in Flight Management.

_ Airline staff responsible for setting up Flight Management _ Amadeus Altéa DC-FM Certification.
departure plan activities.
Or at least familiar with Amadeus Altéa Flight Management as
well as weight and balance activities at an airport.
Prework:
To ensure that you are familiar with Amadeus solutions before
attending the course, we recommend to complete the
(20 minutes)
(2.5 hours)

_ Altéa Administration _ 1 day of classroom training

Amadeus Altéa DC-FM Departure Plan Template & Departure Control
(Virtual)
This course describes how to automate Altéa Departure Control by programming activities in
Flight Management at predetermined times before and after the departure of an aircraft.
_InAccess
this course
and navigate
you will learn
Altéahow
Administration.
_ Access
Work withand the
navigate
Plan Template
Altéa Administration. _ Managing the Departure Plan Template.
Management
_ Work with the application
Plan Template
to create and _ Creating, modifying and deleting templates.
maintain template
Management application
levels and
to create
activities.
and _ Assessing the impact of the Departure Plan Template
_ Delete and
maintain template
modifylevels
a template
and activities.
containing a specific in Flight Management.
setDelete
_ of activities.
and modify a template containing a specific
_ Search,
set of activities.
view and update the Departure Plan for
a specific
_ Search, flight
view inand
Flight
update
Management.
the Departure Plan for
a specific flight in Flight Management.

_ Airline staff responsible for setting up Flight Management _ Amadeus Altéa DC-FM Certification.
departure plan activities.
Or at least familiar with Amadeus Altéa Flight Management as
well as weight and balance activities at an airport.
Prework:
attending the training, we recommend to complete the
(20 minutes)
(2.5 hours)

_ Altéa Administration _ 1 day of virtual training
_ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Zoom or MS Teams via internet (not mobile)

_ To schedule a customised session, please
contact: learning@amadeus.com

Amadeus Altéa DC-FM Wide Body Freighter Functionality (Cargo)
This course describes in detail the load control process for Wide Body Freighter Functionality
in Amadeus Altéa Departure Control - Flight Management.
_ Navigate
On this course,
within
you
thewill
Altéa
learnDC-FM
to: GUI This course covers the following topics:
_ Navigate
Build ULDswithin
usingthe
theAltéa
full Wide
DC-FMBody
GUIMain Deck _ Freighter functionality in Altéa DC-FM, Principally
Loading
_ Build ULDs
functionality.
using the full Wide Body Main Deck Deadload Screen, Deadload details Panel and Load
_ Manually
Loading functionality.
distribute the Load on the Main and Lower Distribution Screen
Decks.
_ Manually distribute the Load on the Main and Lower _ Accept Passengers Groom/Courier/Attendant
_ Accept Passengers (Grooms/Couriers/Attendants)
Decks. _ Create ULD - Pallet
_ Accept
ProducePassengers
relevant documentation,
(Grooms/Couriers/Attendants)
Loadsheet, LIR, _ DGSL
VGLIR,
_ Produce
LDM,
relevant
CPM documentation,
and UCM Loadsheet, LIR, _ Temperature and Ventilation
VGLIR, LDM, CPM and UCM _ Documentation
_ Messages
_ Ground Stability

Yes - pass mark: 85% 2 days English Advanced Yes Yes
_ Airline staff responsible for designing and delivering end You need to be familiar with:
user training and implementation of freighter functionalities in _ The Altéa DC-FM application.
Amadeus Altéa DC-Flight Management. _ Flight Management Departure Plan activities.
_ Load control activities.
_ Airline business procedures.
Prework:

_ Altéa Departure Control - Flight Management (FM) _ 2 days of classroom training for airline agents who have
passed the Altéa DC-FM certification
Related courses _ or 5 days of classroom training including an Altéa DC-FM
_ Amadeus Altéa DC-FM Certification [Classroom] certification

_ To schedule a customized session, please contact:
_ learning@amadeus.com

Amadeus Altéa DCS Help Desk for Airlines
This course gives a global picture of the Altéa DCS process flows, covering flight creation to
post departure. It also explains how airlines help desk agents should support Altéa Customer
Management and Flight Management users in solving their daily issues.
_ Investigate
On this coursemost
you of
willthe
learn
common
how to: incidents. This course cover the following topics:
_ Investigate
Understandmostthe flow
of the
of the
common
flight cycle.
incidents. _ Incident handling and reporting
_ Understand
Search for information
the flow of in the
order
flighttocycle.
solve or reject an _ Altéa solution system architecture
incident.
_ Search for information in order to solve or reject an _ JFE access issues
_ Navigate the different Altéa solutions to identify
incident. _ Failure to create a flight
missing
_ Navigate
information
the different
or wrong
Altéa settings.
solutions to identify _ Seating management
_ Followinformation
missing the procedures
or wrong
to report
settings.
incidents. _ Baggage management
_ Follow the procedures to report incidents. _ Device and printing management
_ Flight history in Altéa DC FM
_ CM/FM 'link is down' scenarios
_ First steps of a problem investigation

No 3 days English Certification Yes No
_ Airlines in PSS migration _ Complete the Amadeus Incident Management for support
_ Airline Help Desk agents
agents e-Learning (1 hour).
_ Successfully pass one of the courses below:
Amadeus Altéa DC-CM full certification
Amadeus Altéa DC-FM full certification

_ Altéa Administration _ 1 hour of e-Learning.
_ Altéa Departure Control - Customer Management (CM) _ 3 days of classroom training.
_ Amadeus Altéa DC-CM Certification [Classroom] _ Last update: December 2023

Amadeus Altéa DCS Help Desk for Airlines (Virtual)
This course gives a global picture of the Altéa DCS process flows, covering flight creation to
post departure. It also explains how airlines help desk agents should support Altéa Customer
Management and Flight Management users in solving their daily issues.
_ Investigate
In this coursemost
you will
of the
learn
common
how to:incidents. This course cover the following topics:
_ Investigate
Understandmost
the flow
of the
of the
common
flight cycle.
incidents. _ Incident handling and reporting
_ Understand
Search for information
the flow of inthe
order
flighttocycle.
solve or reject an _ Altéa solution system architecture
incident.
_ Search for information in order to solve or reject an _ JFE access issues
_ Navigate the different Altéa solutions to identify
incident. _ Failure to create a flight
missing
_ Navigate
information
the different
or wrong
Altéa settings.
solutions to identify _ Seating management
_ Followinformation
missing the procedures
or wrong
to report
settings.
incidents. _ Baggage management
_ Follow the procedures to report incidents. _ Device and printing management
_ Flight history in Altéa DC-FM
_ CM/FM 'link is down' scenarios
_ First steps of a problem investigation

No 3 days English Certification Yes No
_ Airlines in PSS migration _ Complete the Amadeus Incident Management for support
_ Airline Help Desk agents
agents e-Learning (1 hour).
_ Successfully pass one of the courses below:
Amadeus Altéa DC-CM full certification
Amadeus Altéa DC-FM full certification

_ Altéa Administration _ 1 hour of e-Learning.
_ Altéa Departure Control - Customer Management (CM) _ 3 days of virtual training.
_ Amadeus Altéa DC-FM Certification (Virtual) [Virtual] _ Access to Cisco WebEx on a fixed-line or via internet (not
_ Amadeus Altéa DC-CM Certification (Virtual) [Virtual] mobile)


Amadeus Altéa Document Management for Altéa Departure Control
(Virtual)
This course explains how to set up device and print management for Altéa carriers using
DCS.
_On
Setthis
upcourse
devicesyou
for will
ground
learnhandling
how to: and printing at This course covers the following topics:
the
_ Set
airport.
up devices for ground handling and printing at _ Concepts used in Device Administration.
_ Set
the airport.
up predefined print formats and associate _ Completing the 5-step fixed-registration process.
them.
_ Set up predefined print formats and associate _ Determining the printing flows to retrieve various print
them. devices.
_ Setting up shared printers (host sharing).
_ Completing the 4-step auto-registration process.
_ Creating a location description and zones to utilise
them in Customer Management.
_ Identifying and adding available format associations.
_ Viewing print queues within the queue application.
_ Security and access for Document Manager.

No 1 day English Fundamentals Yes No
_ Airlines in PSS migration _ Airline/Airport experience with regards to printers/CUTE
environment.

_ Altéa Document Management _ 2 virtual training sessions of 3 hours.



Amadeus Altéa Inventory - Inventory Management Advanced
This course provides practical experience through hands-on exercises, focusing on scenarios
involving Flight Date Inventory Control, Inventory business rules and Market Data function.
In this course, you will be able to:
_ Explain
In this course,
the concepts
you will beandable
terminology
to: of Flight Date This course covers the following topics:
Inventory
_ Explain and
the concepts
master itsandfunctions.
terminology of Flight Date _ Flight Date Inventory
_ Performand
Inventory schedule
masterchanges,
its functions.
reaccommodations and _ Inventory business rules
AVS
_ Perform
recapschedule
from Flight
changes,
Date Iventory.
reaccommodations and _ Maket Data function
_ Apply
AVS recap
Inventory
from Flight
business
Date rules
Iventory.
effectively according
toApply
_ business
Inventory
needs.business rules effectively according
_ Analyse
to businessandneeds.
utilize the Market Data function.
_ Analyse and utilize the Market Data function.

_ Airline staff with at least 6 months of Inventory Management _ Have successfully passed Amadeus Altéa Inventory
experience using Amadeus Altéa Inventory
Certification or passed the Inventory assessment test.

_ Altéa Inventory and Code Share _ 2 days of classroom training
_ Learner centered approach with outcome based scenario
Related courses exercises
_ Amadeus Altéa Inventory Certification [Classroom]
_ Last update: February 2024

Amadeus Altéa Inventory - Inventory Management Advanced (Virtual)
involving Flight Date Inventory Control, Inventory business rules and Market Data function.
_ Explain
In this course,
the concepts
you will beandable
terminology
to: of Flight Date This course covers the following topics:
Inventory
_ Explain and
the concepts
master itsandfunctions.
terminology of Flight Date _ Flight Date Inventory
_ Performand
Inventory schedule
masterchanges,
its functions.
reaccommodations and _ Inventory business rules
AVS
_ Perform
recapschedule
from Flight
changes,
Date Iventory.
reaccommodations and _ Maket Data function
_ Apply
AVS recap
Inventory
from Flight
business
Date rules
Iventory.
effectively according
toApply
_ business
Inventory
needs.business rules effectively according
_ Analyse
to businessandneeds.
utilize the Market Data function.
_ Analyse and utilize the Market Data function.

_ Airline staff with at least 6 months of Inventory Management _ Have successfully passed Amadeus Altéa Inventory
experience
Certification or passed the Inventory assessment test.

_ Altéa Inventory and Code Share _ 2 days of virtual trainings
_ Amadeus Altéa Inventory Certification (Virtual) [Blended
Virtual]


Amadeus Altéa Inventory - Schedules & Reaccommodation Advanced
involving schedule maintenance, schedule business rules, type and mode of
reaccommodation as well as reaccommodation business rules.
_ Perform
In this course,
schedule
you will
change
be able
with
to:complex scenarios. This course covers the following topics:
_ Perform
Practice schedule
all schedule
change
business
with rules.
complex scenarios. _ Schedule
_ Practice
Analyse andall schedule
process business
the Schedule
rules.Entry Table _ Schedule business rules
(SET).
_ Analyse and process the Schedule Entry Table _ FLIX
_ Set up the Schedule Automation Control rule (SAC)
(SET). _ Schedule Entry Table (SET)
and
_ Setexplain
up theitsSchedule
behavior.
Automation Control rule (SAC) _ Schedule Automation Control rule (SAC)
_ Apply
and explain
and its
interpret
behavior.
FLIX. _ Operational Messages
_ Apply and interpret FLIX.
Operational Messages. _ Reaccomodation Mode/Type
_ Apply
Identifyand
andinterpret
performOperational
different modes/types
Messages. _ Reaccommodation Busines Rules
ofIdentify
_ reaccommodation
and performeffectively.
different modes/types _ Voluntary Reaccommodation
_ Apply
of reaccommodation
different reaccommodation
effectively. solutions/options.
_ Apply
Describedifferent
thoroughly
reaccommodation
reaccommodation
solutions/options.
business
rules.
_ Describe thoroughly reaccommodation business
rules.

No 3.5 days English Advanced Yes No
_ Airline agents with at least 6 months of experience on _ Have successfully passed Amadeus Altéa Inventory
Schedules & Reaccommodation in Amadeus Altéa Inventory
Certification or passed the Schedules & Reaccommodation
assessment test.

_ Altéa Inventory and Code Share _ 3.5 days of classroom training

Amadeus Altéa Inventory - Schedules & Reaccommodation Advanced
(Virtual)
involving schedule maintenance, schedule business rules, type and mode of
reaccommodation as well as reaccommodation business rules.
_ Perform
In this course,
schedule
you will
change
be able
with
to:complex scenarios. This course covers the following topics:
_ Perform
Practice schedule
all schedule
change
business
with rules.
complex scenarios. _ Schedule
_ Practice
Analyse andall schedule
process business
the Schedule
rules.Entry Table _ Schedule business rules
(SET).
_ Analyse and process the Schedule Entry Table _ FLIX
_ Set up the Schedule Automation Control rule (SAC)
(SET). _ Schedule Entry Table (SET)
and
_ Setexplain
up theitsSchedule
behavior.
Automation Control rule (SAC) _ Schedule Automation Control rule (SAC)
_ Apply
and explain
and its
interpret
behavior.
FLIX. _ Operational Messages
_ Apply and interpret FLIX.
Operational Messages. _ Reaccomodation Mode/Type
_ Apply
Identifyand
andinterpret
performOperational
different modes/types
Messages. _ Reaccommodation Busines Rules
ofIdentify
_ reaccommodation
and performeffectively.
different modes/types _ Voluntary Reaccommodation
_ Apply
of reaccommodation
different reaccommodation
effectively. solutions/options.
_ Apply
Describedifferent
thoroughly
reaccommodation
reaccommodation
solutions/options.
business
rules.
_ Describe thoroughly reaccommodation business
rules.

No 3.5 days English Advanced Yes No
Schedules & Reaccommodation using Amadeus Altéa
Certification or passed the Schedules & Reaccommodation
Inventory assessment test.

_ Altéa Inventory and Code Share _ 3.5 days of virtual training
Virtual]


Amadeus Altéa Inventory - Seating Management Advanced
involving the Aircraft Library, seat map templates, Seating business rules and seat algorithms.

_ Maintain
In this course,
the you
Aircraft
will Library
be ableefficiently.
_ Maintain
Manage alltheseat
Aircraft
templates
Libraryeffectively.
efficiently. _ Aircraft Library
_ Manage
Interpret all
Flight
seatDate
templates
Seat Map
effectively.
and master its _ Seat Map Designer
functions.
_ Interpret Flight Date Seat Map and master its _ Flight Date Seat Map
_ Apply and maintain Seating business rules
functions. _ Seating business rules
proficiently.
_ Apply and maintain Seating business rules _ Seat algorithms
_ Identify seat algorithms.
proficiently.

Seatmap Management using Amadeus Altéa Inventory
Certification or passed the Seating assessment test.

_ Altéa Inventory and Code Share _ 3 days of classroom training

Amadeus Altéa Inventory - Seating Management Advanced (Virtual)
involving the Aircraft Library, seat map templates, Seating business rules and seat algorithms.
_ Maintain
In this course,
the you
Aircraft
will Library
be ableefficiently.
_ Maintain
Manage alltheseat
Aircraft
templates
Libraryeffectively.
efficiently. _ Aircraft Library
_ Manage
Interpret all
Flight
seatDate
templates
Seat Map
effectively.
and master its _ Seat Map Designer
functions.
_ Interpret Flight Date Seat Map and master its _ Flight Date Seat Map
_ Apply and maintain Seating business rules
functions. _ Seating business rules
proficiently.
_ Apply and maintain Seating business rules _ Seat algorithms
proficiently.

Seatmap Management using Amadeus Altéa Inventory
Certification or passed the Seating assessment test.

_ Altéa Inventory and Code Share _ 3 days of virtual training
Virtual]


Amadeus Altéa Inventory Certification
This course fully describes in detail the features of Amadeus Altéa Inventory solution:
schedule, seating, re-accommodation and inventory management.
_ Manage
On this course
fully you
automated
will learn
or how
guidedto: features to handle This course covers the following topics:
schedule
_ Managecreation
fully automated
and publication.
or guided features to handle _ Amadeus System architecture.
_ Work with
schedule creation
fully automated
and publication.
or guided _ Messenger viewer.
reaccommodation
_ Work with fully automated
based on or a customer's
guided value and full _ Markets, flight groups and business rules.
itinerary.
reaccommodation based on a customer's value and full _ Automatic and manual schedule changes and
_ Create and maintain seat maps used across Altéa
itinerary. publication.
Reservation
_ Create andand maintain
Departure
seat Control.
maps used across Altéa _ Aircraft library and seat map design.
_ Implement and
Reservation advanced
Departure
inventory-management
Control. _ Automatic and manual reaccommodation, and
techniques
_ Implementinadvanced
order to control
airline inventory and automatic flight selection.
calculate availability.
techniques in order to control airline inventory and _ Flight date inventory leg and segment views.
calculate availability. _ Class controls.
_ Inventory interaction with RMS and Reservation.

Yes - pass mark: 85% 7 days English Certification No Yes
This course is for: Prework:
_ Airlines in PSS migration. _ To ensure that you are familiar with the cryptic commands
_ Airline's operational agents, supervisors, Help desk agent before attending the training, we recommend you complete
and trainers. the following e-learning (45 minutes):
_ Schedule Managers should attend Altéa Reservation and Ticketing (Cryptic) for Altéa Inventory
'Amadeus Altea Inventory: Schedule Management
users
Certification'.
_ Inventory Managers should attend
'Amadeus Altea Inventory: Inventory Management
Certification'.
_ For an overview of how to use Inventory systems, watch the
Altea Inventory awareness e-Learning (6 hours)

_ Altéa Inventory and Code Share _ 7 days of blended classroom training (e-learning and
instructor-led)
Related courses
_ Amadeus Altéa Inventory Codeshare Certification The last few details...
[Classroom]
_ Amadeus Automatic SSR Handling [e-Learning] learning@amadeus.com
_ Amadeus Process Customer Value for Inventory (Virtual) _ Last update: August 2022
[Blended Virtual]

Amadeus Altéa Inventory Certification (Virtual)
This course fully describes the Amadeus Altéa Inventory solution features: schedule, seating,
re-accommodation and inventory management.
_ Manage
On this course
fully automated
you will learn
or guided
how to:features to handle This course covers the following topics:
schedule
_ Managecreation
fully automated
and publication.
or guided features to handle _ Amadeus System architecture.
_ Work with
schedule creation
fully automated
and publication.
or guided _ Messenger viewer.
reaccommodation
_ Work with fully automated
based on ora customer's
guided value and full _ Markets, flight groups and business rules.
itinerary.
reaccommodation based on a customer's value and full _ Automatic and manual schedule changes and
_ Create and maintain seat maps used across Altéa
itinerary. publication.
Reservation
_ Create andandmaintain
Departure
seat Control.
maps used across Altéa _ Aircraft library and seat map design.
_ Implement and
Reservation advanced
Departure
Control. _ Automatic and manual reaccommodation, and
techniques
_ Implementinadvanced
order to control
airline inventory and automatic flight selection.
calculate availability.
techniques in order to control airline inventory and _ Flight date inventory leg and segment views.
calculate availability. _ Class controls.
_ Inventory interaction with RMS and Reservation.

_ Airlines in PSS migration _ To ensure that you are familiar with the cryptic commands
_ Airline's operational agents, supervisors, Help desk agents before attending the training, we recommend you complete
and trainers. the following e-learning (45 minutes):
_ Schedule Managers should attend Altéa Reservation and Ticketing (Cryptic) for Altéa Inventory
'Amadeus Altea Inventory: Schedule Management
users
Certification'.
_ Inventory Managers should attend
'Amadeus Altea Inventory: Inventory Management
Certification'.
_ For an overview of how to use Inventory systems, watch the
Altea Inventory awareness e-Learning (6 hours)

_ Altéa Inventory and Code Share _ 7 days of blended virtual sessions (e-learning and
instructor-led)
Related courses
_ Amadeus Altéa Inventory Codeshare Certification (Virtual) What equipment do you need?
[Blended Virtual]
_ Amadeus Automatic SSR Handling [e-Learning] _ Access to Zoom or MS Teams via internet (not mobile)
_ Amadeus Process Customer Value for Inventory (Virtual) _ Headsets with microphones
[Blended Virtual] The last few details...


Amadeus Altéa Inventory Codeshare Certification
This course describes fully the Amadeus Codeshare solution that provides simplified
codeshare flight management with full schedule integration.
On this course, you will learn how to create and update
codeshare
On this course,
tables
you
and
willcodeshare
learn howflights.
to create and update This course covers the following topics:
codeshare tables and codeshare flights. _ Codeshare agreement types
_ Codeshare terminology
These tables are used by Amadeus Altéa Inventory
_ Message flow
when atables
These schedule
are used
or schedule
by Amadeus
changeAltéa
message
Inventory
is sent
_ Booking class mapping table
from your
when a schedule
scheduleor planning
schedulesystem
changeormessage
partner airlines
is sent
_ Codeshare flight table
to automatically
from your schedule
create
planning
or update
system
yourorcodeshare
partner airlines
_ Codeshare disclosure in Altéa Reservation
flights.
to automatically create or update your codeshare
_ Functionality agreement
flights.
_ Codeshare seat map and seat management of code
share flights
_ Inventory management of code share flights
_ Amadeus Codeshare portal
_ Codeshare re-accommodation

_ Airlines in PSS migration. _ Have successfully passed one of the courses below:
_ Airline staff who will be responsible for setting up and Amadeus Altea Inventory Certification
maintaining codeshare relationships. Amadeus Altea Inventory - Schedule Management
Certification
Amadeus Altea Inventory - Inventory Management
Certification
Prework:
attending the training, we recommend you complete the 2
following e-learning (25 minutes):
How to manage codeshare flights
What are the prerequisites to start using codeshare in Altéa
Inventory?

_ Altéa Inventory and Code Share _ 3 days of blended classroom training

_ Amadeus Altéa Inventory - Inventory Management _ To schedule a customised session, please contact:
Certification - 2019 to be archived [Classroom]
_ Amadeus Altéa Inventory Certification [Classroom] _ Last update: September 2023
_ Amadeus Altéa Inventory - Schedule Management

Amadeus Altéa Inventory Codeshare Certification (Virtual)
This course describes fully the Amadeus Codeshare solution that provides simplified
codeshare flight management with full schedule integration.
On this course, you will learn how to create and update
codeshare
On this course,
tables
you
and
willcodeshare
learn howflights.
to create and update This course covers the following topics:
codeshare tables and codeshare flights. _ Codeshare agreement types
_ Codeshare terminology
These tables are used by Amadeus Altéa Inventory
_ Message flow
when atables
These schedule
are used
or schedule
by Amadeus
changeAltéa
message
Inventory
is sent
_ Booking class mapping table
from your
when a schedule
scheduleor planning
schedulesystem
changeormessage
partner airlines
is sent
_ Codeshare flight table
to automatically
from your schedule
create
planning
or update
system
yourorcodeshare
partner airlines
_ Codeshare disclosure in Altéa Reservation
flights.
to automatically create or update your codeshare
_ Functionality agreement
flights.
_ Codeshare seat map and seat management of code
share flights
_ Inventory management of code share flights
_ Amadeus Codeshare portal
_ Codeshare re-accommodation

_ Airlines in PSS migration _ Have successfully passed one of the following courses:
_ Airline staff who will be responsible for setting up and Amadeus Altéa Inventory Certification
maintaining codeshare relationships. Amadeus Altéa Inventory - Schedule Management
Certification
Amadeus Altéa Inventory - Inventory Management
Certification
Prework:
attending the training, we recommend you complete the 2
How to manage codeshare flights
What are the prerequisites to start using codeshare in Altéa
Inventory?

_ Altéa Inventory and Code Share _ 3 days of blended virtual training

_ Amadeus Altéa Inventory - Inventory Management _ High-speed internet connection (> 25 Mbps)
Certification (Virtual) - 2019 to be archived [Blended Virtual]
_ Amadeus Altéa Inventory Certification (Virtual) [Blended _ Headsets with microphones
Virtual] The last few details...

_ Amadeus Altéa Inventory - Schedule Management _ To schedule a customised session, please contact:
Certification (Virtual) - 2019 to be archived [Blended Virtual] learning@amadeus.com
_ Last update: September 2023

Amadeus Altéa Inventory-DCS Links
This course gives a global picture of the process flow, links and interactions between Altéa
Inventory, Altéa Reservation, Altéa Administration and Altéa Departure Control (Customer
Management and Flight Management) from flight creation to post departure including handling
a disrupted flight.
On this course, you will learn about the links and
interactions
On this course,
between:
you will learn about the links and This course covers the following topics:
_ Altéa Reservation
interactions between: _ Review of the Altéa solution system architecture.
Inventory _ Seat map build and flight creation in Inventory.
_ Altéa Inventory
Customer Management _ Review of the relevant Inventory and Departure
_ Altéa Customer
Flight Management
Management Control Business Rules.
_ Altéa Flight
Administration
Management _ Review the Departure Plan activities.
_ Altéa Administration _ Flight build in Customer Management and Flight
Management.
_ Identification of the data exchange between
Departure Control, Inventory and the Passenger Name
Record (PNR).
_ Working with common flight disruption scenarios
inpacting Departure Control and PNRs.

No 5 days English Advanced Yes Yes
_ Airlines in PSS migration. Have successfully passed one of the courses below:
_ Airline administrators, functional analysts and business _ Amadeus Altéa Inventory Certification
process testers needing to know how the different Altéa _ Amadeus Altéa DC-CM Certification
products link with one another. _ Amadeus Altéa DC-FM Certification
Prework:
following e-Learning (20 minutes):
How Altea Inventory interacts with other systems

_ Altéa Administration _ 5 days of classroom training divided as follows:
_ Altéa Departure Control - Customer Management (CM) 3 days full flight life cycle, and 2 days disruptions.
_ Altéa Inventory and Code Share The last few details...
_ Amadeus Reservation Desktop Essential _ To schedule a customised session, please
Related courses _ Last update: December 2023
_ Amadeus Altéa DC-FM Certification [Classroom]
_ Amadeus Altéa DC-CM Certification [Classroom]

Amadeus Altéa Inventory-DCS Links (Virtual)
This course gives a global picture of the process flow, links and interactions between Altéa
Administration, Altéa Inventory and Altéa Departure Control (Customer Management and
Flight Management) from flight creation to departure control.
On this course, you will learn about the links and
interactions
On this course,
between:
you will learn about the links and This course covers the following topics:
interactions between: _ Review of the Altéa solution system architecture.
Inventory _ Seat map build and flight creation in Inventory.
_ Altéa Inventory
Customer Management _ Review of the relevant Inventory and Departure
_ Altéa Customer
Flight Management
Management Control Business Rules.
_ Altéa Flight
Administration
Management _ Review the Departure Plan activities.
_ Altéa Administration _ Flight build in Customer Management and Flight
Management.
_ Identification of the data exchange between
Departure Control, Inventory and the Passenger Name
Record (PNR).
_ Working with common flight disruption scenarios
inpacting Departure Control and PNRs.

_ Airline administrators, functional analysts and business _ Amadeus Altéa Inventory Certification
process testers needing to know how the different Altéa _ Amadeus Altéa DC-CM Certification
products link with one another. _ Amadeus Altéa DC-FM Certification
Prework:
_ To ensure that you are familiar with our solutions before
following e-Learning (20 minutes):
How Altea Inventory interacts with other systems

_ Altéa Administration _ 5 days of virtual training divided as follows:
_ Altéa Departure Control - Customer Management (CM) _ 3 days full flight life cycle, 2 days disruption
_ Altéa Inventory and Code Share What equipment do you need?
_ Amadeus Reservation Desktop Essential _ High-speed internet connection (> 25 Mbps)
Related courses _ Headsets with microphones
_ Amadeus Altéa DC-FM Certification (Virtual) [Virtual]
_ Amadeus Altéa Inventory Certification (Virtual) [Blended The last few details...
_ To schedule a customised session, please
Virtual]
_ Amadeus Altéa DC-CM Certification (Virtual) [Virtual]

Amadeus Altéa Messaging Server (Virtual)
This course describes how to correctly set up the Messenger viewer in Amadeus Altéa
Inventory
_ Construct
On this course
theyou
Dispatch
will learn
Ruleshow to: This course covers the following topics:
_ Construct
Establish Subscriptions
the Dispatch Rules
for users _ Message publication process and main actors
_ Establish
Enforce Message
Subscriptions
Duration
for users
where necessary involved.
_ Enforce
RetrieveMessage
MessengerDuration
Historywhere necessary _ Category trees.
_ Retrieve Messenger History _ Dispatch rules.
_ Subscriptions.
_ Message duration rules.
_ Delegation.
_ History.

No 1 hour + 2 hours English Fundamentals Yes Yes
_ Altéa Inventory Administrators or airline administrators. Amadeus Altéa Inventory Certification
Amadeus Altéa Inventory - Schedule Management
Certification
Certification
Prework:
_ Complete the following e-Learning path (1 hour):
Amadeus Messaging Server awareness
This prework is mandatory to attend this training

_ Altéa Administration _ 1 hour of e-Learning, mandatory to attend the virtual
_ Altéa Inventory and Code Share session.
_ 2 hours of virtual Q&A training session
Related courses
_ Amadeus Altéa Inventory - Inventory Management What equipment do you need?
_ Amadeus Altéa Inventory Certification [Classroom] _ Access to Zoom or MS Teams via internet (not mobile)
_ Amadeus Altéa Inventory - Schedule Management _ Headsets with microphones
Certification - 2019 to be archived [Classroom] The last few details...

_ Last update: August 2023

Amadeus Altéa NDC for Airlines
Amadeus Altéa NDC (New Distribution Capabilities) provides the end-to-end booking flows,
from shopping to purchasing, using NDC-Standard API to manage "full Offer & Order"
capabilities.
In this course, you will learn how to:
_ Describe
In this course,
Amadeus
you willAltéa
learnNDC.
how to: This course covers the following topics:
_ Describe
Identify NDC
Amadeus
flows and
AltéaAPIs
NDC.supported by Altéa _ Altéa NDC High Level Overview
NDC.
_ Identify NDC flows and APIs supported by Altéa _ Altéa NDC Connectivity and Configuration
_ Perform baseline Altéa NDC flows (Prime Booking
NDC. _ Altéa NDC Shopping
Flow
_ Perform
and Servicing
baseline Altéa
flows)NDC
with the
flows
SoapUI
(PrimeAPI
Booking
testing _ Altéa NDC Prime Booking Flow
tool. and Servicing flows) with the SoapUI API testing
Flow _ Altéa NDC Servicing Flows
_ Log into and log-off from Altéa NDC Configuration
tool. _ Altéa NDC OrderChangeNotifcation
Manager
_ Log intoUI.
and log-off from Altéa NDC Configuration _ Altéa NDC Reporting NDC Sales
_ Navigate
Manager UI.through Altéa NDC Configuration Manager _ Altéa NDC Best Practice
UI.Navigate through Altéa NDC Configuration Manager
_
_ Configure and control the partner or travel seller to
UI.
access
_ Configure
your and
NDCcontrol
contents.
the partner or travel seller to
_ Provide
access your
best
NDCpractice
contents.
and investigation tips to your
NDC
_ Provide
partners.
best practice and investigation tips to your
NDC partners.

No 2 days English Fundamentals Yes No
_ Airline business decision makers involved on Altéa NDC. _ Basic understanding of airline processes and Amadeus
Altéa solutions.
_ Familiarity with airline business processes.
_ Basic XML knowledge.

_ Altéa NDC _ 2 days of classroom training


Amadeus Altéa NDC for Airlines (Virtual)
Amadeus Altéa NDC (New Distribution Capabilities) provides the end-to-end booking flows,
from shopping to purchasing, using NDC-Standard API to manage "full Offer & Order"
capabilities.
_ Describe
On this course,
Amadeus
you will
Altéa
learn
NDC.
_ Describe
Identify NDC
Amadeus
flows and
Altéa APIs
NDC.supported by Altéa _ Altéa NDC High Level Overview
NDC.
_ Identify NDC flows and APIs supported by Altéa _ Altéa NDC Connectivity and Configuration
_ Perform baseline Altéa NDC flows (Prime Booking
NDC. _ Altéa NDC Shopping
Flow
_ Perform
and Servicing
baseline Altéa
flows)NDCwith the
flows
SoapUI
(PrimeAPI
Booking
testing _ Altéa NDC Prime Booking Flow
tool. and Servicing flows) with the SoapUI API testing
Flow _ Altéa NDC Servicing Flows
_ Log into and log-off from Altéa NDC Configuration
tool. _ Altéa NDC OrderChangeNotifcation
Manager
_ Log intoUI.
and log-off from Altéa NDC Configuration _ Altéa NDC Reporting NDC Sales
_ Navigate
Manager UI.through Altéa NDC Configuration Manager _ Altéa NDC Best Practice
UI.Navigate through Altéa NDC Configuration Manager
_
_ Configure and control the partner or travel seller to
UI.
access
_ Configure
your and
NDCcontrol
contents.
the partner or travel seller to
_ Provide
access your
bestNDCpractice
contents.
and investigation tips to your
NDC
_ Provide
partners.
best practice and investigation tips to your
NDC partners.

_ Airline business decision makers involved on Altéa NDC. _ Basic understanding of airline processes and Amadeus
Altéa solutions.
_ Familiarity with airline business processes.
_ Basic XML knowledge.

_ Altéa NDC _ 2 days of virtual training.



Amadeus Automatic SSR Handling
This course explains how to use features to automate the handling of SSRs (Special Service
Requests).
_ Create
On this course
the necessary
you will learn
ruleshow
to automatically
to: respond This course covers the following topics:
toCreate
_ each SSRthe necessary
request and rules
define
to automatically
whether to submit
respond
it to _ Explaining the pre-requisites for Automatic SSR
aneach
to inventory
SSR quota
request
check.
and define whether to submit it to Handling.
_ Set
an inventory
quotas quota
of authorised
check. SSRs per cabin and per _ Examining the two Automatic SSR Handling levels:
flight.
_ Set quotas of authorised SSRs per cabin and per _ 1) Static Confirmation
flight. _ 2) Automated SSR Confirmation Standard Rule
_ Understanding how SSRs work with other Amadeus
products that are linked to Automatic SSR Handling.

No 30 minutes English Awareness No Yes
Airlines _ A basic understanding of the Amadeus reservation system.

Administrators, Business & Projects Managers, Help Desk &
Support Agents, Reservation Agents, Trainers

_ Altéa Inventory and Code Share This course consists in 5 e-Learning videos:
_ How to manage Automatic SSR Handling
Related courses _ How to set up Automatic SSR Handling replies
_ Amadeus Altéa Inventory Certification (Virtual) [Blended _ How to set up automatic SSR handling replies with a quota
Virtual] restriction
_ How to set up automatic SSR handling replies belonging to
an SSR family
_ How to set up automatic SSR handling replies without a
quota restriction

_ For an overview of how to use Inventory systems, please
watch the Altea Inventory awareness e-Learning.
_ To schedule a customised session with an instructor, please
contact:
_ Last update: October 2022

Amadeus Availability Management
This course describes how to use Amadeus Availability Management to differentiate your
availability offer in line with your customer and market segmentation. By applying revenue
management controls at channel level, availability information can be tailored to individual
points-of-sale.
_ Create
On this course,
and maintain
you willpoints-of-sale.
learn to: This course covers the following topics:
_ Create
Set up flight
and maintain
groups. points-of-sale. _ Creating and maintaining Point-of-Sale keyword
_ Set
Define
up markets.
flight groups. definitions to target standard Amadeus users, internet
_ Define
Construct
markets.
class suppression, polling, AVS-driven users and users in reverse access.
rules,
_ Construct
and functional
class suppression,
access control
polling,
rules.
AVS-driven _ Achieving desired distribution levels by creating and
_ Read
rules, and
thefunctional
history and
access
restore
control
historical
rules.items. modifying class suppression rules, setting up
_ Read
Requesttheaccess
history authorisation.
and restore historical items. AVS-driven rules, and maintaining polling rules for
_ Request access authorisation. dynamic availability.
_ Retrieving and reading the history.
_ Certification test

Yes - pass mark: 85% 2.5 days English Certification Yes Yes
_ Airlines in PSS migration. Have successfully passed one of the below courses:
_ Amadeus Reservation and Ticketing Web Certification for
New Users
_ Amadeus Altéa Inventory Certification
Prework:
What is polling?

_ Amadeus Reservation Desktop Web (ARDW) _ 2.5 days of classroom training

_ Amadeus Carrier Preferred Display Management _ To schedule a customised session, please contact:
[Classroom]

Amadeus Availability Management (Virtual)
This course describes how to use Amadeus Availability Management to differentiate your
availability offer in line with your customer and market segmentation. By applying revenue
management controls at channel level, availability information can be tailored to individual
points-of-sale.
_ Create
On this course,
and maintain
you willpoints-of-sale.
learn to: This course covers the following topics:
_ Create
Set up flight
and maintain
groups. points-of-sale. _ Creating and maintaining Point-of-Sale keyword
_ Set
Define
up markets.
flight groups. definitions to target standard Amadeus users, internet
_ Define
Construct
markets.
class suppression, polling, AVS-driven users and users in reverse access.
rules,
_ Construct
and functional
class suppression,
access control
polling,
rules.
AVS-driven _ Achieving desired distribution levels by creating and
_ Read
rules, and
thefunctional
history and
access
restore
control
historical
rules.items. modifying class suppression rules, setting up
_ Read
Requesttheaccess
history authorisation.
and restore historical items. AVS-driven rules, and maintaining polling rules for
_ Request access authorisation. dynamic availability.
_ Retrieving and reading the history.

_ Airlines in PSS migration. Have successfully passed one of the below courses:
New Users
_ Amadeus Altea Inventory Certification
Prework:
What is polling?

_ Amadeus Reservation Desktop Web (ARDW) _ 2.5 days of virtual training

_ Amadeus Carrier Preferred Display Management (Virtual) _ High-speed internet connection (> 25 Mbps)
[Blended Virtual]


Amadeus Business Analytics Center for Altéa Airlines
Business Analytics Center (BAC) provides easy access to relevant KPIs and dynamic
commercial and operational performance ready-to-use dashboards. This one single portal
efficiently and autonomously defines your strategy, sets your objectives, and measures their
impacts afterwards using trusted data. This course explains how to use Airline Business
Analytics Center (BAC) features to prepare the business dashboards.
_ Navigate
In this course,
through
you will
different
learn how
modules
to: in the Business This course covers the following topics:
Analytics
_ NavigateCenter
throughportal.
different modules in the Business _ Business Analytics Center (BAC) 5 standard
_ Define your
Analytics Center
specific
portal.dashboards. modules: C-level, Bookings, Travelers, Revenue
_ Define
Create your
a story.
specific dashboards. Management, and On-Time Performance.
_ Create a story. _ Navigating BAC portal - QlikSense.
_ Reviewing ready-to-visualize dashboards.
_ Duplicating a dashboard.
_ Creating your own visualized dashboards.
_ Using Bookmarks.
_ Creating a story.

_ Airline business decision makers. _ Have a basic understanding of airline processes and
_ Airline advanced business analysts. Amadeus Altéa solutions.
_ Familiarity with airline business processes and task
distribution.

_ Business Analytics Center Portal ? QlikSense _ 3 days of classroom training

_ The pre-paid pack of training days does not apply to this
training
_ Last update: July 2022

Amadeus Business Analytics Center for Altéa Airlines (Virtual)
Business Analytics Center (BAC) provides easy access to relevant KPIs and dynamic
commercial and operational performance ready-to-use dashboards. This one single portal
efficiently and autonomously defines your strategy, sets your objectives, and measures their
impacts afterwards using trusted data. This course explains how to use Airline Business
Analytics Center (BAC) features to prepare the business dashboards.
_ Navigate
On this course,
through
you different
will learnmodules
how to: in the Business This course covers the following topics:
Analytics
_ NavigateCenter
throughportal.
different modules in the Business _ Business Analytics Center (BAC) 5 standard
_ Define your
Analytics Center
specific
portal.dashboards. modules: C-level, Bookings, Travelers, Revenue
_ Define
Create your
a story.
specific dashboards. Management, and On-Time Performance.
_ Create a story. _ Navigating BAC portal - QlikSense.
_ Reviewing ready-to-visualize dashboards.
_ Duplicating dashboard.
_ Creating your own visualized dashboards.
_ Using Bookmarks.
_ Creating a story.

_ Airline business decision makers. _ Have a basic understanding of airline processes and
_ Airline advanced business analysts. Amadeus Altéa solutions.
_ Familiarity with airline business processes and task
distribution.

_ Business Analytics Center Portal ? QlikSense _ 3 days of virtual training.



Amadeus Carrier Preferred Display Management
This course explains how to use Amadeus Carrier Preferred Display Management to
configure the content of your biased display in the most profitable way for your Availability
display worldwide, your website display or in disruption scenarios.
_On
Create
this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintainmarkets.
points of sale. _ Creating and maintaining point of sale definitions in
_ Set
Construct
up andCarrier
modifyPreferred
markets. Display rules in accordance with the product options used.
accordance
_ Construct Carrier
with thePreferred
product options
DisplayAvailability,
rules in Flex _ Setting up and modifying market definitions.
Pricer. and Automatic
accordance with the product
Flight Selection
options Availability, Flex _ Constructing Carrier Preferred rules reflecting either
Pricer. and Automatic Flight Selection the airline's distribution policy for the entire world
and/or the airline website for the airline's disruption
scenarios.
_ Reading the history.
_ Dealing with product access.
_ Certification test.

_ Airlines in PSS migration. _ Have a basic understanding of airline distribution processes,
_ Airline staff configuring CPD for their Availability display Amadeus availability and schedule displays.
worldwide, their website display and in disruption scenarios.
Prework:
What are Carrier Preferred Display service flows
Related courses How the course is organised

_ Amadeus Altéa Inventory - Schedule Management _ 3 days of classroom training
_ Amadeus Availability Management [Classroom]

Amadeus Carrier Preferred Display Management (Virtual)
display worldwide, your website display or in disruption scenarios.
_On
Create
this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintainmarkets.
points of sale. _ Points of sale in accordance with the product options
_ Set
Construct
up andCarrier
modifyPreferred
markets. Display rules in used
accordance
_ Construct Carrier
with thePreferred
product options
DisplayAvailability,
rules in Flex _ Market definitions.
Pricer. and Automatic
accordance with the product
Flight Selection
options Availability, Flex _ Carrier Preferred rules reflecting either the airline's
_ Exclude
Pricer. andflights,
Automatic
connections
Flight Selection
and airport changes distribution policy worldwide or for airline websites or
_ Exclude
Read theflights,
CPD rule's
connections
history and airport changes for the airline's disruption scenarios.
_ Read
Interpretate
the CPDhierarchy
rule's history
and weighing _ Flight, connection and airport change exclusions
_ Interpretate
Request product
hierarchy
accessand weighing _ CPD rule's history
_ Request product access _ Hierarchy and weighting

_ Airlines in PSS migration. _ Have a basic understanding of airline distribution processes,
_ Airline staff configuring CPD for their Availability display Amadeus availability and schedule displays.
worldwide, their website display and in disruption scenarios.
Prework:

_ Amadeus Altéa Inventory Certification (Virtual) [Blended _ 3 days of virtual training
Virtual] What equipment do you need?
_ Amadeus Availability Management (Virtual) [Virtual]
_ Access to Zoom or MS Teams on a fixed-line or via internet
(not mobile)


Amadeus Carrier Preferred Display Management for disruption, OCC,
OPR display
configure the content of your biased display in the most profitable way for Disruption / OCC
operation control center / OPR optimized passenger recovery scenarios at the airport.
_On
Create
this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintainmarkets.
_ Set
Construct
up andCarrier
modifyPreferred
markets. Display rules for accordance with the product options used.
disruption,
_ ConstructOCC/OPR
Carrier Preferred
displays.
Display rules for _ Setting up and modifying market definitions.
_ Read theOCC/OPR
disruption, history. displays. _ Constructing Carrier Preferred Display rules for
_ Read
Requesttheproduct
history. access. diruption, OCC/OPR displays.
_ Request product access. _ Reading the history.
_ Deal with product access.

_ Airline staff configuring CPD in disruption scenarios. _ Have a basic understanding of airline distribution processes,
Amadeus availability and schedule displays.
Prework:

_ Amadeus Availability Management [Classroom] _ 2.5 days of classroom training


Amadeus Carrier Preferred Display Management for disruption, OCC,
OPR display (Virtual)
configure the content of your biased display in the most profitable way for Disruption / OCC
operation control center / OPR optimized passenger recovery scenarios at the airport.
_On
Create
this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintainmarkets.
points of sale. _ Points of sale in accordance with the product options
_ Set
Construct
up andCarrier
modifyPreferred
markets. Display rules for used
disruption,
_ ConstructOCC/OPR
Carrier Preferred
displays.
Display rules for _ Markets
_ Exclude flights,
disruption, OCC/OPRconnections
displays.and airport changes. _ Carrier Preferred rules for your disruption, OCC/OPR
_ Exclude
Read theflights,
history.
connections and airport changes. displays and self re-accommodation
_ Read
Requesttheproduct
history. access. _ Flight, connections or airport change exclusions
_ Request product access. _ CPD rule's history
_ Hierarchy and weighting
_ Product access.

_ Airline staff configuring CPD in disruption scenarios _ Have a basic understanding of airline distribution processes,
Amadeus availability and schedule displays.
Prework:

_ Amadeus Availability Management (Virtual) [Virtual] _ 2.5 days of virtual training

(not mobile)


Amadeus Carrier Preferred Display Management for global, web and
on-line distribution
display worldwide and your website display.
_On
Create
this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintainmarkets.
_ Set
Construct
up andCarrier
modifyPreferred
accordance
_ Construct Carrier
with thePreferred
product options
Displayavailability
rules in and _ Setting up and modifying market definitions.
Flex Pricer. with the product options availability and
accordance _ Constructing Carrier Preferred rules reflecting either
Flex Pricer. the airline's distribution policy for the entire world,
groups and/or the airline websites.

_ Airline staff configuring CPD for their Availability display _ Have a basic understanding of airline distribution processes,
worldwide and their website display. Amadeus availability and schedule displays.
Prework:

_ Amadeus Altéa Inventory - Schedule Management _ 2.5 days of classroom training

Amadeus Carrier Preferred Display Management for global, web and
on-line distribution (Virtual)
display worldwide and your website display.
_On
Create
this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintainmarkets.
_ Set
Construct
up andCarrier
modifyPreferred
accordance
_ Construct Carrier
with thePreferred
product options
Displayavailability
rules in and _ Setting up and modifying market definitions.
Flex Pricer. with the product options availability and
accordance _ Constructing Carrier Preferred rules reflecting either
Flex Pricer. the airline's distribution policy for the entire world,
groups and/or the airline websites.

_ Airline staff configuring CPD for their Availability display _ Have a basic understanding of airline distribution processes,
worldwide and their website display. Amadeus availability and schedule displays.
Prework:

_ Amadeus Availability Management (Virtual) [Virtual] _ 2.5 days of virtual training

(not mobile)


Amadeus Carrier Preferred Display Management Self
Re-accommodation (Virtual)
configure the content of your Self Re-accommodation websites.
_On
Create
this course
and maintain
you willpoints
learn how
of sale.
_ Create
Set up and
and modify
maintainmarkets.
points of sale. _ Point of sales for self re-accommodation websites
_ Set
Construct
up andCarrier
modifyPreferred
markets. Display rules for your Self _ Markets
Re-accommodation
_ Construct Carrier Preferred
websites. Display rules for your Self _ Carrier Preferred rules reflecting your rebooking
_ Exclude flights, connections
Re-accommodation websites. and airport changes. scenarios for self re-acc websites.
_ Exclude flights, connections and airport changes. _ Flight, connection and airport change exclusions

No 1.5 days English Advanced Yes Yes
_ Airlines in Self Re-acc migration. _ Have a basic understanding of airline distribution processes,
_ Airline staff configuring CPD for their self re-accommodation Amadeus availability and schedule displays.
websites.
Prework:
following e-learning (5 minutes) and its quiz:

_ Amadeus Altéa Inventory Certification (Virtual) [Blended _ 1.5 days of virtual training
Virtual] What equipment do you need?
_ Amadeus Availability Management (Virtual) [Virtual]
(not mobile)


Amadeus Customer Service Point
A self-paced learning on how to use Amadeus Customer Service Point (ACSP).
You will learn:
_ What
You willislearn:
ACSP As an Amadeus customer, submit an inquiry on an
_ What
How tois navigate
ACSP ACSP Amadeus product using Amadeus Customer Service
_ How to navigate
set up your ACSP
ACSP account Point (ACSP). Through a set of interactive videos learn
_ How to setopenupanyour
incident
ACSPrecord
account how to open, verify and close inquiries including both
_ How to open an a work
incident
orderrecord work orders (WO) and incidents (IR).
_ How to open a work recordorder
_ How to open
checkaarecord
record status
_ How to check
verify and
a record
closestatus
an incident record
_ How to verify and close an a work
incident
orderrecord
_ How to verify and close a work order


This course is for:
Airlines

Help Desk & Support Agents, Operations Managers, Trainers

_ Amadeus Customer Service Point 9 interactive lessons with a duration of 20 minutes.

_ A computer or tablette.
_ A high-speed internet connection.

_ Please note that access to this course is restricted
to Amadeus customers.

Amadeus Digital Awards
This course focuses on how to configure Cash to Miles conversion rules through the
Amadeus FareXpert filing platform. The conversion rate defined in these rules can feed an
airline's online channel (Digital Awards) or the offline channel (ARD Web) or both. It allows
frequent travelers to book air travel and settle the price of a ticket either in currency, or in
miles, or in a combination of both.
_OnDescribe
this course
the Award
you willConverter
learn howandto: the Miles & Cash This course covers the following topics:
slider
_ Describe
logic. the Award Converter and the Miles & Cash _ Product overview Digital Awards suite (Converter
_ Access
slider logic.
to the 'Cash to Miles conversion' module in Engine, Award converter and Miles & Cash slider)
FareXpert.
_ Access to the 'Cash to Miles conversion' module in _ How to access FareXpert Cash to Miles conversion
_ Create, duplicate, edit a conversion rule for
FareXpert. module.
commercial
_ Create, duplicate,
and redemption
edit a conversion
booking classes.
rule for _ How to create cash to miles conversion rules (various
_ Create adhoc
commercial and promotions
redemptionfor booking
selected
classes.
frequent use case scenarios).
traveller
_ Createtier
adhoclevels
promotions
in form offordiscounted
selected frequent
mileage
redemption
traveller tier (adjustment
levels in form factors)
of discounted
or more mileage
flight
availability (matching
redemption (adjustment criteria).
factors) or more flight
_ Differentiate
availability (matching
the conversion
criteria). process of fares from the
one
_ Differentiate
for AncillarytheServices
conversionand process
Taxes. of fares from the
_ Create
one for Ancillary
specificServices
conversion andrules
Taxes.
for Marginal fares.
_ Create specific conversion rules for Marginal fares.

_ Airlines in a PSS migration context. During a full PSS migration, have successfully completed one
_ Airline Fares and Pricing administrators, loyalty programme of the courses below:
administrators, online booking tool administrators. _ Amadeus e-Retail Management
_ Amadeus Flex Pricer

_ Amadeus e-Retail _ 3 days of classroom training
_ Amadeus FareXpert
_ Amadeus Flex Pricer The last few details...
_ Last update: November 2022

Amadeus Digital Awards (Virtual)
This course focuses on how to configure Cash to Miles conversion rules through the
Amadeus FareXpert filing platform. The conversion rate defined in these rules can feed an
airline's online channel (Digital Awards) or the offline channel (ARD Web) or both. It allows
frequent travellers to book air travel and settle the price of a ticket either in currency, or in
miles, or in a combination of both.
_OnDescribe
this course
the Award
you willConverter
learn howandto: the Miles & Cash This course covers the following topics:
slider
_ Describe
logic. the Award Converter and the Miles & Cash _ Product overview of the Digital Awards suite
_ Access
slider logic.
to the 'Cash to Miles conversion' module in (Converter Engine, Award converter and Miles & Cash
FareXpert.
_ Access to the 'Cash to Miles conversion' module in slider)
_ Create, duplicate, edit a conversion rule for
FareXpert. _ How to access the FareXpert Cash to Miles
commercial
_ Create, duplicate,
and redemption
edit a conversion
booking classes.
rule for conversion module.
_ Create adhoc
commercial and promotions.
redemption booking classes. _ How to create cash to miles conversion rules (various
_ Create
Differentiate
adhocthepromotions.
conversion process of fares from the use case scenarios).
one
_ Differentiate
for Ancillary
theServices
conversion
and process
Taxes. of fares from the
_ Create
one for Ancillary
specificServices
conversionandrules
Taxes.
for Marginal fares.
_ Create specific conversion rules for Marginal fares.

_ Airlines in PSS or standalone migration During a full PSS migration, have successfully completed one
_ Airline Fares and Pricing administrators, loyalty programme of the courses below:
administrators, online booking tool administrators. _ Amadeus e-Retail Management

_ Amadeus e-Retail _ 3 days of virtual training
_ Amadeus FareXpert
_ Amadeus Flex Pricer What equipment do you need?
_ Access to the Amadeus FareXpert filing platform


Amadeus Document Management for ARD Web & SAPE (Virtual)
This course explains how to setup the standalone print emulator in the Altea Admin GUI and it
covers the installation of Amadeus Peripheral Manager, SAPE including the launch of ARD
Web.
_ Determine
On this course,
theyou
concepts
will learn
used
how
in to:
Altea Administration This course covers the following topics:
forDetermine
_ Device Administration
the concepts used in Altea Administration _ Auto-registration of printing devices i.e Laser or Dot
_ Complete
for Device Administration
the 4-steps auto-registration process to Matrix
print
_ Complete
documents
the 4-steps
throughauto-registration
the Amadeus host process to _ Peripheral manager & SAPE installation
_ Install
print documents
Amadeus through
Peripheral
the Amadeus
Manager host
and SAPE
(Standalone
_ Install Amadeus
Print Emulator)
Peripheral Manager and SAPE
_ Request access
(Standalone Print Emulator)
to Altea Administration
_ Request access to Altea Administration

No 0.5 day English Awareness Yes No
_ Airlines in PSS migration _ Knowledge about printing solutions
_ Airline Administrators, IT Support or Helpdesk agents in
charge of print devices configuration for ARD Web or Web
Essentials

_ Altéa Document Management _ 1 virtual session of 2.5 hours

_ Amadeus Reservation and Ticketing Web Certification for _ High-speed internet connection (> 25 Mbps)
New Users (Virtual) [Blended Virtual]

_ For a customised or dedicated session, please contact your
Amadeus training consultant: learning@amadeus.com
_ Last Update: April 2022

Amadeus e-Retail Engine for New Users
This course describes how a booking engine works and interacts with the reservation system
whether as a standalone solution or integrated into an external website.
_ Use the
During thisonline
coursebooking
you willengine
learn how to: This course covers the following topics:
_ Use
Configure
the online
Site Manager
booking engine _ Overview of e-Retail Engine concepts and
_ Configure
DifferentiateSite
between
Manager the different search flows terminology
_ Differentiate
Follow the stepsbetween
of thethe
Workflow
differentManager
search flows _ Implementation process
_ Follow
List thethe
different
steps digital
of the solutions
Workflow available
Manager _ Schedule driven and Fare driven booking flows
_ List
Navigate
the different
throughdigital
the troubleshooting
solutions available
tool _ Introduction to Site Manager
_ Navigate through the troubleshooting tool _ Basic Site Manager exercises
_ Enhancing the offerings of a site
_ Options to customise a site
_ Light overview on how to integrate e-Retail with an
external website (Connectors)
_ Troubleshooting tools
_ Booking insurance in-Retail Engine

Yes - pass mark: 85% 3 days English Certification Yes No
_ Airlines in PSS migration. _ Basic knowledge on GDS (not a must)
_ Staff managing an airline's direct online sales channel _ Be familiar with an online booking tool
(www.airline.com)

_ Last update: March 2022

Amadeus e-Retail Engine for New Users (Virtual)
This course describes how a booking engine works and interacts with the reservation system
whether as a standalone solution or integrated into an external website.
_ Use the
During thisonline
coursebooking
you willengine
learn how to: This course covers the following topics:
_ Use
Configure
the online
Site Manager
booking engine _ Overview of e-Retail Engine concepts and
_ Configure
DifferentiateSite
between
Manager the different search flows terminology
_ Differentiate
Follow the stepsbetween
of thethe
Workflow
differentManager
search flows _ Implementation process
_ Follow
List thethe
different
steps digital
of the solutions
Workflow available
Manager _ Schedule driven and Fare driven booking flows
_ List
Navigate
the different
throughdigital
the test
solutions
and validation
available
tool called _ Introduction to Site Manager
the
_ Navigate
HTML shooter
through the test and validation tool called _ Basic Site Manager exercises
the HTML shooter _ Enhancing the offerings of a site
_ Options to customise a site
_ Light overview on how to integrate e-Retail with an
external website (Connectors)
_ Use the test and validation tool called the HTML
shooter
_ Booking insurance in-Retail Engine

_ Staff managing an airline's direct online sales channel _ Basic knowledge on GDS (not a must)
(www.airline.com) _ Be familiar with an online booking tool
_ Airlines in PSS or standalone migration

_ Access to Amadeus specific URL's which might require
firewall settings on the customer side

_ Last update: May 2021

Amadeus e-Retail Management
Amadeus e-Retail Management allows airlines to manage their own websites. This course
describes how to use Content- and Market-Management to personalize and contextualize the
booking flow and therefore improve the end-user experience of an airline's website.
_OnAccess
this course
Site-Manager
you will learn
and create
how to:and manage This course covers the following topics:
content.
_ Access Site-Manager and create and manage _ Introduction to e-Retail management.
_ Define rules in Site-Manager to control the
content. _ Concept of rules and rulesets.
personalisation
_ Define rules inand
Site-Manager
context of content.
to control the _ Content management.
_ List the steps and
personalisation of the
context
deployment
of content.
manager during the _ Market-Management.
publication
_ List the steps
process.
of the deployment manager during the _ Management of e-Retail parameters.
_ Use Market-Management
publication process. to customise the booking _ The web-based Distributed Authoring and Versioning
flow
_ Use depending
Market-Management
on the point to
of customise
sales. the booking (WebDAV) tool.
flow depending on the point of sales. _ The Administration module.

_ Airlines in PSS migration. Have successfully passed the following course:
_ Airline website administrators, implementation managers, _ Amadeus e-Retail Engine for New Users.
product managers, trainers.

_ Amadeus e-Retail _ 1 day of classroom training

_ Amadeus e-Retail Engine for New Users [Classroom] _ To schedule a customised session, please contact:

Amadeus e-Retail Management (Virtual)
Amadeus e-Retail Management allows airlines to manage their own websites. This course
describes how to use Content- and Market-Management to personalize and contextualize the
booking flow and therefore improve the end-user experience of an airline's website.
_OnAccess
this course
Site-Manager
you will learn
and create
how to:and manage This course covers the following topics:
content.
_ Access Site-Manager and create and manage _ Introduction to e-Retail management.
_ Define rules in Site-Manager to control the
content. _ Concept of rules and rulesets.
personalisation
_ Define rules inand
Site-Manager
context of content.
to control the _ Content management.
_ List the steps and
personalisation of the
context
deployment
of content.
manager during the _ Market-Management.
publication
_ List the steps
process.
of the deployment manager during the _ Management of e-Retail parameters.
_ Use Market-Management
publication process. to customise the booking _ The web-based Distributed Authoring and Versioning
flow
_ Use depending
Market-Management
on the point to
of customise
sales. the booking (WebDAV) tool.
flow depending on the point of sales. _ The Administration module.

_ Airlines in PSS migration Have successfully passed the following course:
_ Airline website administrators, implementation managers, _ Amadeus e-Retail Engine for New Users.
product managers, trainers.

_ Amadeus e-Retail _ 1 day of virtual training

_ Amadeus e-Retail Engine for New Users (Virtual) [Virtual] _ High-speed internet connection (> 25 Mbps)
_ Access to specific Amadeus URL's which might require
firewall settings on the customer side

_ Last update: May 2021

Amadeus FareXpert Dynamic Fares
This course explains how to use Amadeus FareXpert Dynamic Fares to create discounts
based on existing published, private and negotiated fares.
_ Create
On this course
discounts
you will
based
learn
onhow
passenger
to: type codes, This course covers the following topics:
fare
_ Create
type codes,
discounts
international
based on and
passenger
domestic
type
fare
codes,
types. _ Dynamic Fare Overview.
fare type codes, international and domestic fare types. _ Create Promotion Fares.
_ Create Vendor Aggregate.
_ Create Promotion Fares with Rule Conditions.,
ATPCO CAT 15 Private Fares and Amadeus
FareXpert.

_ Airlines in PSS migration. Bring a basic knowledge of fares and fare filing, as well
as Amadeus PNR creation.
Have successfully passed the following course:

_ Amadeus Farexpert Negotiated Fares

_ Amadeus FareXpert _ 1 day of classroom training

Important to note: The Amadeus FareXpert filing platform is
a set of applications (modules) which enable real-time filing
into the Amadeus database. For productivity and consistency
purposes, all applications have been grouped under this
platform. Every FareXpert based module addresses a specific
filing need and thus targets potentially very different
audiences. It is therefore key to cleary identify to which
FareXpert module reference is being made. The Amadeus
FareXpert Dynamic Fares training course is covering the
FareXpert based Promotions module.

Amadeus FareXpert Dynamic Fares (Virtual)
This course explains how to use Amadeus FareXpert Dynamic Fares to create discounts
based on existing published, private and negotiated fares.
_ Create
On this course
discounts
you will
based
learn
onhow
passenger
to: type codes, This course covers the following topics:
fare
_ Create
type codes,
discounts
international
based on and
passenger
domestic
type
fare
codes,
types. _ Dynamic Fare Overview.
fare type codes, international and domestic fare types. _ Create Promotion Fares.
_ Create Vendor Aggregate.
_ Create Promotion Fares with Rule Conditions,
ATPCO CAT 15 Private Fares and Amadeus
FareXpert.

_ Airlines in PSS migration Bring a basic knowledge of fares and fare filing, as well
as Amadeus PNR creation.
Have successfully passed the following course:

_ Amadeus Farexpert Negotiated Fares

_ Amadeus FareXpert _ 1 day of virtual training

_ A computer with Java V7.1 or above compatible

Important to note: The Amadeus FareXpert filing platform is
a set of applications (modules) which enable real-time filing
purposes, all applications have been grouped under this
platform. Every FareXpert based module addresses a specific
filing need and thus targets potentially very different
audiences. It is therefore key to cleary identify to which
FareXpert module reference is being made. The Amadeus
FareXpert Dynamic Fares training course is covering the
FareXpert based Promotions module.

Amadeus FareXpert Negotiated Fares
This course explains how to use Negotiated-Fares module of the Amadeus FareXpert filing
solution to file negotiated fares and release them to specified Amadeus point of sales (office
IDs). Those points of sales can be airline direct or indirect distribution channels. Filing
examples allow you to access the solution, practice fare filing, and see the results in a GDS.
_ Create
On this course
and modify
you will
FareXpert
learn howbased
to: Negotiated This course covers the following topics:
Fares.
_ Create and modify FareXpert based Negotiated _ Negotiated Fares Overview.
_ Use Global Updates to create or modify large
Fares. _ Create and modify Rule Definitions with net/selling
volumes
_ Use Global
of FareXpert
Updates based
to create
Negotiated
or modifyFares.
large fare only options.
volumes of FareXpert based Negotiated Fares. _ Create and update Vendor Aggregates.
_ Select a rule and set the Distribution and Ticketing
This course does NOT cover:
options.
_ FareXpert
This course does
basedNOT
Voluntary
cover: Changes (Cat 31)
_ Choose a rule and create Rule Conditions.
_ FareXpert based Voluntary Changes
Refunds (Cat
(Cat33)
31)
_ Select a rule and set Booking Code Exceptions.
_ FareXpert based Voluntary Refunds (Cat 33)
_ Set up Routings.
Filing guidelines (PDF doc) for Cat 31 and 33 will be _ Select a rule, routing and set the fares.
provided.
Filing guidelines (PDF doc) for Cat 31 and 33 will be _ Set up and maintain Location Aggregates.
provided. _ Create, modify and discontinue fares using Global
Update.

_ Airlines in PSS migration. _ Basic knowledge of fares and fare filing
_ Airlines in need to bridge certain gaps of the standard fares _ Basic knowledge of Amadeus PNR creation.
filing platform ATPCO.

_ Amadeus FareXpert _ 4 days of classroom training

Important to note: The Amadeus FareXpert filing solution is a
set of applications (modules) which enables real-time filing
purposes, all applications have been grouped under
this solution. Every FareXpert based module addresses a
specific filing need and thus targets potentially very different
audiences. It is therefore key to clearly identify to
which FareXpert module reference is being made. The
Amadeus FareXpert Negotiated Fares training course is
covering the FareXpert based Negotiated Fares module.

Amadeus FareXpert Negotiated Fares (Virtual)
This course explains how to use Negotiated-Fares module of the Amadeus FareXpert filing
solution to file negotiated fares and release them to specified Amadeus point of sales (office
IDs). Those points of sales can be airline direct or indirect distribution channels. Filing
examples allow you to access the solution, practice fare filing, and see the results in a GDS.
_ Create
On this course
and modify
you will
FareXpert
learn howbased
to: Negotiated This course covers the following topics:
Fares.
_ Create and modify FareXpert based Negotiated _ Negotiated Fares Overview.
_ Use Global Updates to create or modify large
Fares. _ Create and modify Rule Definitions with net/selling
volumes
_ Use Global
of FareXpert
Updates based
to create
Negotiated-Fares.
or modify large fare only options.
volumes of FareXpert based Negotiated-Fares. _ Create and update Vendor Aggregates.
_ Select a rule and set the Distribution and Ticketing
This course does NOT cover:
options.
_ FareXpert
This course does
basedNOT
Voluntary
cover: Changes (Cat 31)
_ Choose a rule and create Rule Conditions.
_ FareXpert based Voluntary Changes
Refunds (Cat
(Cat33)
31)
_ Select a rule and set Booking Code Exceptions.
_ FareXpert based Voluntary Refunds (Cat 33)
_ Set up Routings.
Filing guidelines (PDF doc) for Cat 31 and 33 will be _ Select a rule, routing and set the fares.
provided.
Filing guidelines (PDF doc) for Cat 31 and 33 will be _ Set up and maintain Location Aggregates.
provided. _ Create, modify, and discontinue fares using Global
Update.

_ Airlines in PSS migration _ Basic knowledge of fares and fare filing.
_ Airlines in need to bridge certain gaps of the standard fares _ Basic knowledge of Amadeus PNR creation.
filing platform ATPCO.

_ Amadeus FareXpert _ 4 days of virtual training

_ A computer with Java V7.1 or above compatible

Important to note: The Amadeus FareXpert filing solution is a
set of applications (modules) which enables real-time filing
purposes, all applications have been grouped under
this platform. Every FareXpert based module addresses a
specific filing need and thus targets potentially very different
audiences. It is therefore key to clearly identify to
which FareXpert module reference is being made. The
Amadeus FareXpert Negotiated Fare training course is
covering the FareXpert based Negotiated Fares.

Amadeus Flex Pricer
This course describes how Flex Pricer as a shopping engine fits into airline-direct distribution
channels (digital '.com', NDC, Call-Center, Group Management). Main focus during this
course is how to access and administer the FareXpert based Airlines Fare Families module.
On this course, you will:
_ Identify
On this course,
Flex Pricer
you will:
concepts, terminology, and This course covers the following topics:
architecture.
_ Identify Flex Pricer concepts, terminology, and _ Flex Pricer specific terminology and architecture.
_ Create Commercial Fare Families (CFF),
architecture. _ How to access the Airlines Fare Families module
Markets,
_ Create and
Commercial
Fare Families
Fare Families
(FF) using
(CFF),
the which is based on the Amadeus FareXpert filing
Amadeusand
Markets, FareXpert
Fare Families
filing platform.
(FF) using the platform.
_ Explain the
Amadeus FareXpert
interdependancies
filing platform.
of updates in _ How to create a Commercial Fare Family, markets,
FareXpert
_ Explain the
andinterdependancies
the administrationof tool
updates
of the in
front-end and Fare Families.
applicationand
FareXpert (e.g,the
Site
administration
Manager). tool of the front-end _ How to use Location-, Vendor-, and Market
application (e.g, Site Manager). Aggregates within FareXpert.
_ How updates in FareXpert impact the administration
tool of the front-end application (e.g.: Site-Manager).
_ Note: The Flex Pricer Shopping engine and/or the
FareXpert based Fare Families modules can be used
in an airline direct (online) channel, and in
other contexts such as: ARD Web, NDC, Amadeus
Group Manager (AGM).

_ Airlines in a PSS migration. _ Basic understanding of Fares and Fare filing.
_ Airline staff involved in the decision taking around which _ Understanding of airline's direct distribution channels
fares / brands should be filed and promoted through the direct (website '.com', NDC, Groups, Call-Center).
online distribution channels (web '.com', NDC, Groups, and
ARD Web).
_ The course is key for those staff members having to use
FareXpert to create and administer Commercial Fare Families
(CFF), Markets and Fare Families (FF).

_ Amadeus FareXpert
_ Amadeus Flex Pricer The last few details...
_ Important to note: The Amadeus FareXpert filing platform
is a set of applications enabling real-time filing into the
Amadeus database. Each FareXpert based module addresses
a specific filing need and targets potential different audiences.
The Flex Pricer training course is covering the FareXpert
based Airlines Fare Families module.

Amadeus Flex Pricer (Virtual)
This course describes how Flex Pricer as a shopping engine fits into airline direct distribution
channels (digital '.com', NDC, Call-Center, Group Management). Main focus during this
course is how to access and administer the FareXpert based Airlines Fare Families module.
On this course, you will:
_ Identify
On this course,
Flex Pricer
you will:
concepts, terminology and This course covers the following topics:
architecture.
_ Identify Flex Pricer concepts, terminology and _ Flex Pricer specific terminology and architecture.
_ Create Commercial Fare Families (CFF),
architecture. _ How to access the Airlines Fare Families module
Markets,
_ Create and
Commercial
Fare Families
Fare Families
(FF) using
(CFF),
the which is based on the Amadeus FareXpert filing
Amadeusand
Markets, FareXpert
Fare Families
filing platform
(FF) using the platform.
_ Explain the
Amadeus FareXpert
interdependancies
filing platform
of updates in _ How to create a Commercial Fare Family, Markets,
FareXpert
_ Explain the
andinterdependancies
the administrationof tool
updates
of the in
front-end and Fare Families.
applicationand
FareXpert (e.g.the
Site
administration
Manager). tool of the front-end _ How to use Location-, Vendor-, and Market
application (e.g. Site Manager). Aggregates within FareXpert.
_ How updates in FareXpert impact the administration
tool of the front-end application (e.g.: Site Manager).
_ Note: Flex Pricer and/or the FareXpert based Fare
Families modules can be used in an airline direct
(online) channel, and in other contexts such as: ARD
Web, NDC, Amadeus Group Manager

_ Airlines in a PSS migration _ Basic understanding of Fares and Fare filing
_ Airline staff involved in the decision taking around which _ Understanding of airline's direct distribution channels
fares / brands should be filed and promoted through the direct (website '.com', NDC, Groups, Call-Center).
online distribution channels (web '.com', NDC, Groups or
Call-Center).
_ The course is key for those staff members having to use
FareXpert to create and administer Commercial Fare Families
(CFF), Markets and Fare Families (FF).

_ Amadeus FareXpert
_ Amadeus Flex Pricer What equipment do you need?
Related courses _ Access to Zoom or MS Teams via internet (not mobile)
_ Amadeus e-Retail Engine for New Users (Virtual) [Virtual] _ Headsets with microphones
_ Access to the Amadeus FareXpert filing platform

_ Important to note: The Amadeus FareXpert filing platform
is a set of applications enabling real-time filing into the
Amadeus database. Every FareXpert based
module addresses a specific filing need and targets potential
different audiences. The Flex Pricer training course is
covering the FareXpert based Airlines Fare Families.

Amadeus Negotiated Space Certification
This course describes how to use Amadeus Negotiated Space to best define blocked space
and assign it to preferred travel agents, while retaining full synchronisation with your inventory
system. This is an essential feature for your distribution to cruise lines, tour operators and
other consolidators.
_ Set
On this
upcourse,
and maintain
you willpoints
learn of
howsale
to:for handling tables This course covers the following topics:
and
_ Setblock
up and
management.
maintain points of sale for handling tables _ Creating and maintaining handling records.
_ Define
and blockavailability
management. and sell options. _ Setting up and modifying the Point of Sale.
_ Define
Create availability
and maintain andNegotiated
sell options.
Space handling _ Creating and modifying Amadeus Negotiated Space
table
_ Create
parameters.
and maintain Negotiated Space handling blocks.
_ Create
table parameters.
and modify Negotiated Space blocks. _ Reading the history.
_ Create
Retrieveand
andmodify
read the
Negotiated
history. Space blocks. _ Running dashboards or reports. (optional)
_ Retrieve
Run dashboards
and readorthereports.
history.
(optional) _ Requesting access to the product.
_ Run
Request
dashboards
access authorisation.
or reports. (optional) _ Certification test
_ Request access authorisation.

_ Airlines in PSS migration. We strongly recommend that the participants first attend some
_ Airline Group or Negotiated Space Managers of the below courses:
New Users
_ Amadeus Availability Management
_ Amadeus Carrier Preferred Display

_ Airline Distribution _ 3 days of classroom training

_ Amadeus Reservation and Ticketing Web Certification for _ To schedule a customised session, please contact:
New Users [Classroom]
_ Amadeus Altéa Inventory Certification [Classroom] _ Last update: November 2022
_ Amadeus Carrier Preferred Display Management
[Classroom]

Amadeus Negotiated Space Certification (Virtual)
This course describes how to use Amadeus Negotiated Space to best define blocked space
and assign it to preferred travel agents, while retaining full synchronisation with your inventory
system. This is an essential feature for your distribution to cruise lines, tour operators and
other consolidators.
_ Set
On this
upcourse,
and maintain
you willpoints
learn of
howsale
to:for handling tables This course covers the following topics:
and
_ Setblock
up and
management.
maintain points of sale for handling tables _ Creating and maintaining handling records.
_ Define
and blockavailability
management. and sell options. _ Setting up and modifying the Point of Sale.
_ Define
Create availability
and maintain andNegotiated
sell options.
Space handling _ Creating and modifying Amadeus Negotiated Space
table
_ Create
parameters.
and maintain Negotiated Space handling blocks.
_ Create
table parameters.
and modify Negotiated Space blocks. _ Reading the history.
_ Create
Retrieveand
andmodify
read the
Negotiated
history. Space blocks. _ Running dashboards or reports.
_ Retrieve
Run dashboards
and readorthereports.
history. _ Requesting access to the product.
_ Run
Request
dashboards
access authorisation.
or reports. _ Certification test.
_ Request access authorisation.

Yes - pass mark: 85% 3 days English Fundamentals Yes No
_ Airlines in PSS migration We strongly recommend that the participants first attend some
_ Airline Group or Negotiated Space Managers of the below courses:
New Users
_ Amadeus Availability Management
_ Amadeus Carrier Preferred Display

_ Amadeus Availability Management (Virtual) [Virtual] _ 3 days of virtual training



Amadeus Office Management
As a security administrator, control office security access across all Amadeus systems.
_ How
On thisto
course,
manageyouoffices
will learn: Through a set of interactive lessons learn how to
_ How to manage offices
terminals manage offices, terminals, printers, printer-sets and
_ How to manage terminals
printers certificates using the web-based interface Amadeus
_ How to manage printers
printer Sets Office Management (AOM).
_ How to manage printer
certificates
Sets
_ How to manage certificates

No 2 hours English Awareness No No

This course is for:

Administrators, Business & Projects Managers, Help Desk &
Support Agents, Security Administrators, Trainers

_ Amadeus Office Management (AOM) English

Edge browser.
password.

To get access to AOM, you will need to complete a 2-days
instructor-led training and successfully pass the test.

Amadeus Office Management and Security Management Certification
for Altéa Airlines
These combined courses demonstrates how to manage office configurations using Amadeus
Office Management (AOM) and how to set up user access rights in Amadeus Security
Management (ASM). Both products control security access to Altéa products for your airline
and partners.
_ Navigate
On this course,
bothyou
products,
will learn
AOM howand
to:ASM. This course covers the following topics:
_ Navigate
Configureboth
agency
products,
accessAOM to Altéa
and Reservation
ASM. using
secured
_ Configure
andagency
controlled
access
environments.
to Altéa Reservation using In AOM:
_ Define and
secured the security
controlled
setup
environments.
for an airline. _ Create and setup office IDs and office profiles.
_ Define
Identifythe
andsecurity
apply security
setup for elements
an airline.
to allow access _ Create reports and templates for massive actions.
toIdentify
_ Altéa products.
and apply security elements to allow access _ Review the user authentication process flow.
_ Identify
to Altéa products.
the tasks of the airline administrator.
_ Identify the tasks of the airline administrator.
In ASM:
_ Define data within the different applications.
_ Create and manage roles specific to your
organisation.
_ Allocate and duplicate roles, Access Control Lists, &
preferences to consumers according to their job
functions.
_ Remove access rights, offices, & organisational units.
_ Manage security partnerships between organisations.

_ Airlines in a PSS migration. _ Familiarity with airline business processes and task
_ Airline security administrators who will also manage offices. distribution.
_ If you are only interested in AOM, enroll to our 2-day _ Practical knowledge of ticketing and refund processes.
_ Basic knowledge of Amadeus Information System pages.
Amadeus Office Management Certification for airlines course.
_ If you are only interested in ASM, enroll to our 4-day
Prework:
Amadeus Security Management Certification for Altéa airlines
course. To ensure that you are familiar with these products before
attending the course, we recommend you complete:
_ Amadeus Office Management awareness (1 hour)
_ Amadeus Security Management awareness (1 hour)
_ Local Security Management (30mins) if your airline uses it.

_ Amadeus Office Management (AOM) _ 5 days of classroom training
_ Amadeus Security Management (ASM)
_ Amadeus Reservation and Ticketing Help Desk for Airlines learning@amadeus.com
[Classroom]

Amadeus Office Management and Security Management Certification
for Altéa Airlines (Virtual)
These combined courses demonstrates how to manage office configurations using Amadeus
Office Management (AOM) and how to set up user access rights in Amadeus Security
Management (ASM). Both products control security access to Altéa products for your airline
and partners.
_ Navigate
On this course,
bothyou
products,
will learn
AOM howand
to:ASM. This course covers the following topics:
_ Navigate
Configureboth
agency
products,
accessAOM to Altéa
and Reservation
ASM. using In AOM:
secured
_ Configure
andagency
controlled
access
environments.
to Altéa Reservation using _ Create and setup office IDs and office profiles.
_ Define and
secured the security
controlled
setup
environments.
for an airline. _ Create reports and templates for massive actions.
_ Define
Identifythe
andsecurity
apply security
setup for elements
an airline.
to allow access _ Review the user authentication process flow.
toIdentify
_ Altéa products.
and apply security elements to allow access
_ Identify
to Altéa products.
the tasks of the airline administrator.
In ASM:
_ Identify the tasks of the airline administrator.
_ Define data within the different applications.
_ Create and manage roles specific to your
organisation.
_ Allocate and duplicate roles, Access Control Lists,
and preferences according to their job functions.
_ Remove access rights, offices, & organisational units.
_ Manage security partnerships between organisations.

_ Airlines in PSS migration. _ Familiarity with airline business processes and task
_ Airline security administrators who will also manage offices. distribution.
_ If you are only interested in AOM, enroll to our 2-day _ Practical knowledge of ticketing and refund processes.
Amadeus Office Management Certification for airlines course.
_ If you are only interested in ASM, enroll to our 4-day
Prework:
Amadeus Security Management Certification for Altéa airlines
course. To ensure that you are familiar with these products before

_ Amadeus Office Management (AOM) _ 5 days of virtual training
_ Amadeus Reservation and Ticketing Help Desk for Airlines _ Access to Zoom or MS Teams via internet (not mobile)
(Virtual) [Blended Virtual]

Amadeus Office Management Certification for Airlines
The Amadeus Office Management (AOM) application allows you to create and maintain
Amadeus office identifiers and office profiles for your airline according to your needs. This
course describes how to search, update and delete office configurations using the application.
_ Configure
On this course
agency
you will
access
learntohow
the to:
Amadeus This course covers the following topics:
Reservation
_ Configure agency
Systemaccess
using secured
to the Amadeus
and controlled _ Create and setup office IDs and office profiles.
environments.
Reservation System using secured and controlled _ Create reports and templates for massive actions.
environments. _ Review the user authentication process flow.

_ Airlines in PSS migration _ Familiarity with airline business processes and task
_ Airline security administrators who will manage offices. distribution.
_ Practical knowledge of ticketing and refund processes.
_ If you are interested in both AOM and Amadeus Security
Management, enroll to our 5-day Amadeus Office Prework:
Management and Security Management Certification for To ensure that you are familiar with these products before
airlines course.

_ Amadeus Office Management (AOM) _ 2 days of classroom training

_ Amadeus Security Management Certification for Altéa _ To schedule a customised session, please contact:
Airlines [Classroom]

Amadeus Office Management Certification for Airlines (Virtual)
The Amadeus Office Management (AOM) application allows you to create and maintain
Amadeus office identifiers and office profiles for your airline according to your needs. This
course describes how to search, update and delete office configurations using the application.
_ Configure
On this course
agency
you will
access
learntohow
the to:
Amadeus This course covers the following topics:
Reservation
_ Configure agency
Systemaccess
using secured
to the Amadeus
and controlled _ Create and setup office IDs and office profiles.
environments.
Reservation System using secured and controlled _ Create reports and templates for massive actions.
environments. _ Review the user authentication process flow.

_ Airline security administrators who will update offices. distribution.
_ Practical knowledge of ticketing and refund processes.
_ If you are interested in both Amadeus Office Management
and ASM, enroll to our 5-day Amadeus Office Management Prework:
and Security Management Certification for airlines course. To ensure that you are familiar with these products before

_ Amadeus Office Management (AOM) _ 2 days of virtual training
_ Amadeus Revenue Accounting
_ Amadeus Security Management Certification for Altéa _ Access to Zoom or MS Teams via internet (not mobile)
Airlines (Virtual) [Blended Virtual]

Amadeus Passenger Name Manager (Virtual)
This course explains how to manage your name elements firming policies in a way that
matches your sales strategies.
_ Create
On this course,
rules toyou
define
will learn
corrective
how to:
actions and/or This course covers the following topics:
notification
_ Create rules
actions
to define
that will
corrective
be triggered
actions
byand/or
a name _ Product overview.
modificationactions
notification in PNRs.
that will be triggered by a name _ Creation of Point Of Sale, markets and flight groups.
modification in PNRs. _ Creation and administration of rules for individual and
group PNRs.

_ Airlines in PSS migration _ You need a basic understanding of airline distribution
_ Airline administrators dealing with revenue integrity, processes, and Amadeus Availability Display, and PNR.
reservation and/or inventory

_ Amadeus Application Launcher _ 2 virtual training sessions of 2.5 hours.
_ Amadeus Reservation Desktop Essential
_ Amadeus Reservation Desktop Web (ARDW) What equipment do you need?


Amadeus Process Customer Value for Customer Management
This course explains how to set up the customer ranking rules to prioritise customers during
the onload/seating regrade process on the Amadeus Retailing Platform.
_ Working
On this course
with you
customer
will learn
ranking
how process
to: - Process This course covers the following topics:
Customer
_ Working Value
with customer
(PCV). ranking process - Process _ How to access the Amadeus Retailing Platform.
_ Navigating
Customer Value
the (PCV).
PCV user interface. _ The purpose of customer ranking.
_ Navigating
Constructing the
acceptance
PCV user interface.
onload and regrade rules. _ The customer ranking process.
_ Constructing
Positioning andacceptance
setting theonload
ranking
and
parameters
regrade rules.
and _ Process Customer Value calculation (business
verifying
_ Positioning
the results
and setting
in Altéa
theDeparture
ranking parameters
Control and process, parameters).
Customerthe
verifying Management.
results in Altéa Departure Control _ Using Market and Flight Group Management.
Customer Management. _ Applying Global PCV.

_ Airlines in PSS migration. _ Have successfully passed one of these courses:
_ Airline administrators responsible for setting up Customer Altéa Departure Control - Customer Management awareness
Management onload/regrade procedure.
e-Learning (9 hours)
Amadeus Altéa DC-CM Certification course.

_ Altéa Departure Control - Customer Management (CM) _ 1 day of classroom training
_ Amadeus Application Launcher

Amadeus Process Customer Value for Customer Management
(Virtual)
This course explains how to set up the customer ranking rules to prioritise customers during
the onload/seating regrade process on the Amadeus Retailing Platform.
_ Working
On this course
with you
customer
will learn
ranking
how process
to: - Process This course covers the following topics:
Customer
_ Working Value
with customer
(PCV). ranking process - Process _ How to access the Amadeus Retailing Platform.
_ Navigating
Customer Value
the (PCV).
PCV user interface. _ The purpose of customer ranking.
_ Navigating
Constructing the
acceptance
PCV user interface.
onload and regrade rules. _ The customer ranking process.
_ Constructing
Positioning andacceptance
setting theonload
ranking
and
parameters
regrade rules.
and _ Process Customer Value calculation (business
verifying
_ Positioning
the results
and setting
in Altéa
theDeparture
ranking parameters
Control and process, parameters).
Customerthe
verifying Management.
results in Altéa Departure Control _ Using Market and Flight Group Management.
Customer Management. _ Applying Global PCV.

_ Airlines in PSS migration Have successfully passed one of these courses:
_ Airline administrators responsible for setting up Customer _ Altéa Departure Control - Customer Management
Management onload/regrade procedure.
_ Amadeus Altéa DC-CM Certification course.

_ Altéa Departure Control - Customer Management (CM) _ 1 day of virtual training
_ Amadeus Application Launcher
_ Amadeus Altéa DC-CM Business Rules (Virtual) [Blended _ Access to Zoom or MS Teams via internet (not mobile)
Virtual]

Amadeus Process Customer Value for Inventory (Virtual)
This course describes the Process Customer Value (PCV) application that is accessed via the
Amadeus Application Launcher and used by processes within Amadeus Altéa Inventory, and
Amadeus Reservations. The purpose of PCV for Inventory is to enable the passenger ranking
on a waitlist confirmation.
On this course, you will learn how to set up the waitlist
confirmation
On this course,
Process
you will
Customer
learn how
Value
to set
(PCV)
up the
rule
waitlist
in This course covers the following topics:
line with yourProcess
confirmation airline business
Customerobjectives.
Value (PCV) rule in _ How to create and maintain business rules for
line with your airline business objectives. qualifying and ranking passengers.
_ Demonstration of PCV with business scenarios.
_ Prioritisation for auto waitlist clearance process.
_ Exercises on creating and validating rules in an
automated waitlist scenario

No 25 minutes + 3 hours English Fundamentals Yes Yes
Amadeus Altéa Inventory Certification
Amadeus Altéa Inventory - Schedule Management
Certification
Certification
Prework:
_ Complete the following e-Learning:
What is Automatic Waitlist Clearance? (10min)
How is Process Customer Value (PCV) determined (15min)
+ the questionnaire which the trainer will send to you
This prework is mandatory to attend this training

_ Altéa Inventory and Code Share _ 25min of e-Learning: Automatic Waitlist Clearance + PCV +
questionnaire (sent by your trainer), mandatory to attend the
Related courses virtual session.
_ Amadeus Altéa Inventory - Inventory Management _ 3 hours of virtual session
_ Amadeus Altéa Inventory - Schedule Management What equipment do you need?

_ Last update: January 2023

Amadeus Queues (Virtual)
This course explains how to display and process Amadeus queues for the airline reservation
and ticketing agents who are responsible for creating and maintaining queues in their
organisation.
_ Display
On this course,
and interpret
you willalearn
queuehow
bank.
_ Display
Navigateand queues
interpret
within
a queue
Altéa Reservation.
bank. _ Queue Navigation
_ Navigate
Process PNRsqueues
andwithin
messages
Altéa Reservation.
stored in queues. _ Queue Bank
_ Process
Create, customise,
PNRs and and
messages
delete stored
queuesinand
queues. _ PNR and Messages Queues
categories.
_ Create, customise, and delete queues and _ Queue Categories
_ Utilise the queue planner and count reset.
categories. _ Queue Planner
_ Utilise the queue planner and count reset.

No 3 hours + 1 day English Fundamentals Yes No
Airline members that will be responsible for working and _ A basic knowledge of Passenger Name Records (PNR).
maintaining queues for their organization _ Complete the following e-Learning lesson (3 hours): Altéa
Reservation and Ticketing (Cryptic) awareness
or
_ Complete Amadeus Reservation and Ticketing Web/Cryptic
course.

_ Amadeus Reservation Desktop Essential _ 3 hours of e-Learning
_ Amadeus Reservation Desktop Web (ARDW) _ 1 day of virtual training

_ Amadeus Reservation and Ticketing Web Certification for _ High speed internet connection (>25Mbps)
_ Amadeus Reservation and Ticketing Web _ Headset with microphone
Certification-Conversion from Amadeus Cryptic to Graphic The last few details...

(Virtual) [Blended Virtual] _ To schedule a customised session, please contact:

Amadeus Reservation and Ticketing Cryptic Certification
This course demonstrates how to efficiently use the cryptic window of the Amadeus
Reservation Desktop Web and perform actions not available in the graphical user interface.
_ Use
On thiscryptic
course,entries
you will
to access
learn to:content distributed in This course covers the following topics:
Altéa
_ UseReservation.
cryptic entries to access content distributed in _ Amadeus Information Pages and Online Help
Altéa Reservation. _ Availability, schedule and timetable displays
_ Passenger Name Record (PNR) creation and
modification
_ Introduction to Amadeus Queues
_ Amadeus Fare Quote
_ PNR pricing
_ Issuing and revalidating tickets
_ Voluntary and involuntary reissues
_ Full and partial refunds
_ Electronic Miscellaneous Documents (EMD)
_ Managing electronic documents.

_ Airline staff using Amadeus Altéa Reservation Desktop. Complete the following e-Learning courses:
_ Airline business developers, helpdesk and trainers. Altea Reservation and Ticketing (Cryptic) awareness
Ticketing in Amadeus - Cryptic awareness

_ Amadeus Reservation Desktop Essential _ 5 days of classroom training

_ Amadeus Reservation and Ticketing Web Certification for _ This course is available on request only.
_ Amadeus Reservation and Ticketing Web learning@amadeus.com
Certification-Conversion from Amadeus Cryptic to Graphic
[Classroom]

Amadeus Reservation and Ticketing Help Desk for Airlines
This course explains how to support your customers' reservation and ticketing agents in
solving their daily issues. It concentrates on the functional and technical system settings that
agents need to verify before contacting the Second-level Help Desk.
_On
Usethis
features
course available
you will learn
to Help
howDesks
to: for identifying This course covers the following topics:
and
_ Usesolving
features
problems
available to Help Desks for identifying _ Incident handling and reporting
_ Maximize
and solving the
problems
use of the Service Hub and the _ Service Hub Support Touchpoints
different
_ Maximizesupport
the use
touchpoints
of the Service Hub and the _ The distribution system architecture
_ Assist end
different support
userstouchpoints
with central system functionality and _ Office IDs and Office profiles
database
_ Assist end
problems
users with central system functionality and _ Extended Ownership Security
_ Describeproblems
database the Amadeus system processing and _ Amadeus Air
communication
_ Describe the Amadeus
flows system processing and _ Ticketing
_ React accurately
communication flows
to specific system responses
_ React
Identifyaccurately
issues and toassign
specificthem
system
to appropriate
responses
Amadeus
_ Identify issues
groupsand assign them to appropriate
_ Follow the
Amadeus groups
procedures to report incidents
_ Follow the procedures to report incidents

Yes - pass mark: 85% 3 hours + 5 days English Certification Yes Yes
_ Airlines in PSS migration _ For airlines newcomers:
_ Airline Help Desk agents - Complete the Altéa Reservation and Ticketing Helpdesk
learning path (3 hours)
- Successfully pass the Awareness test available in that
learning path (1 hour)
_ For airlines in PSS migration:

- Complete Amadeus Reservation and Ticketing Web
Certification for New Users
Prework:
_ Complete the Amadeus Incident Management e-Learning (1
hour)

_ Amadeus Customer Service Point _ For airlines newcomers:
_ Amadeus Reservation Desktop Essential - 3 hours of e-Learning + online Awareness test
- 5 days of classroom training
Related courses
_ Amadeus Security Management Certification for Altéa
- 1 hour of Amadeus Incident Management e-Learning
Airlines [Classroom] - 5 days of classroom training


Amadeus Reservation and Ticketing Help Desk for Airlines (Virtual)
This course explains how to support your customers' reservation and ticketing agents in
solving their daily issues. It concentrates on the functional and technical system settings that
agents need to verify before contacting the Second-level Help Desk.
_On
Usethis
features
course available
you will learn
to Help
howDesks
to: for identifying This course covers the following topics:
and
_ Usesolving
features
problems
available to Help Desks for identifying _ Incident handling and reporting
_ Maximize
and solving the
problems
use of the Service Hub and the _ Service Hub Support Touchpoints
different
_ Maximizesupport
the use
touchpoints
of the Service Hub and the _ The distribution system architecture
_ Assist end
different support
userstouchpoints
with central system functionality and _ Office IDs and Office profiles
database
_ Assist end
problems
users with central system functionality and _ Extended Ownership Security
_ Describeproblems
database the Amadeus system processing and _ Amadeus Air
communication
_ Describe the Amadeus
flows system processing and _ Ticketing
_ React accurately
communication flows
to specific system responses
_ React
Identifyaccurately
issues and toassign
specificthem
system
to appropriate
responses
Amadeus
_ Identify issues
groupsand assign them to appropriate
_ Follow the
Amadeus groups
procedures to report incidents
_ Follow the procedures to report incidents

Yes - pass mark: 85% 3 hours + 5 days English Certification Yes Yes
_ Airlines in PSS migration _ For airlines newcomers:
_ Airline Help Desk agents - Complete the Altéa Reservation and Ticketing Helpdesk
learning path (3 hours)
- Successfully pass the Awareness test available in that
learning path (1 hour)

- Complete Amadeus Reservation and Ticketing Web
Certification for New Users
Prework:
_ Complete the Amadeus Incident Management e-Learning (1
hour)

_ Amadeus Customer Service Point _ For airlines newcomers:
_ Amadeus Reservation Desktop Essential - 3 hours of e-Learning + online Awareness test
- 5 days of virtual training
Related courses
New Users (Virtual) [Blended Virtual] _ For airlines in PSS migration:
_ Amadeus Security Management Certification for Altéa - 1 hour of Amadeus Incident Management e-Learning
- 5 days of virtual training
Airlines (Virtual) [Blended Virtual]

© 2024
_ To schedule a customized Amadeus
session, IT Group
please SA
contact: | 95
Amadeus Reservation and Ticketing Web Advanced - EMDs
This course focuses on complex scenarios related to reservation bookings and EMD
processes. You will be able to confidently manage complex reservation scenarios, maximize
the advanced features of ARD and improve your current business processes with practical
and engaging exercises.
_ Create
In this course
financial
you EMDs
will learn
for how
penalty
to: fees and residual This course covers the following higher-level topics:
value.
_ Create financial EMDs for penalty fees and residual _ EMD creation for: Penalty fees, No Show fees,
value. Cancellation fees, & Deposit (Group PNRs)
_ EMD RSVT after reissue process
_ EMD RSVR after reissue process
_ EMD RSVT partially used on future booking with new
EMD RSVT issuance
_ EMD RSVT used on future booking with additional
collection
_ EMD RSVR refund

Any airline user with at least 6 months of experience using Have successfully passed Amadeus Reservation and
Amadeus Reservation Desktop Web:
Ticketing Web Certification for new users.
_ Airline help desk agents
_ Airline trainers
_ Airline support agents

_ Amadeus Reservation Desktop Web (ARDW) _ 2 days of classroom training on EMDs
_ 1 hour knowledge test
Related courses
_ Amadeus Reservation and Ticketing Web Certification for The last few details...

Amadeus Reservation and Ticketing Web Advanced - EMDs (Virtual)
This course focuses on complex scenarios related to reservation bookings and EMD
processes. You will be able to confidently manage complex reservation scenarios, maximize
the advanced features of ARD and improve your current business processes with practical
and engaging exercises.
_ Create
In this course
financial
you EMDs
will learn
for how
penalty
to: fees and residual This course covers the following higher-level topics:
value.
_ Create financial EMDs for penalty fees and residual _ EMD creation for: Penalty fees, No Show fees,
value. Cancellation fees, & Deposit (Group PNRs)
_ EMD RSVT after reissue process
_ EMD RSVR after reissue process
_ EMD RSVT partially used on future booking with new
EMD RSVT issuance
_ EMD RSVT used on future booking with additional
collection
_ EMD RSVR refund

_ Airline trainers
_ Airline reservation and ticketing agents

_ Amadeus Reservation Desktop Web (ARDW) _ 2 days of virtual training on EMDs
Related courses
_ Amadeus Reservation and Ticketing Web Certification for What equipment do you need?


Amadeus Reservation and Ticketing Web Advanced - Manual
reissues
This course focuses on complex scenarios related to reservation bookings and manual
reissue processes. You will be able to confidently manage complex reservation scenarios,
maximize the advanced features of ARDW and improve your current business processes with
practical and engaging exercises.
_ Execute
In this course
the you
required
will learn
stepshow
to process
to: manual This course covers the following higher-level topics:
reissues
_ Executeinthe
Amadeus
required
Reservation
steps to process
Desktop
manual
Web using
guided flows.
reissues in Amadeus Reservation Desktop Web using
Manual involuntary reissue due to:
_ Perform
guided flows.
all possible scenarios for involuntary and
_ A change of cabin/airline/routing
voluntary
_ Performreissues.
_ An outbound diversion
voluntary reissues.
_ A change of name (airline agent mistake)
Manual voluntary reissue due to:

_ A change of name free of charge
_ A change of route with additional collection and
penalty fees
_ A change of route with residual value for Future Air
Transportation
_ A change of cabin - upgrade with penalty fee
_ A downgrade with residual value for refund

_ Airline trainers
_ Airline support agents

_ Amadeus Reservation Desktop Web (ARDW) _ 2 days of classroom training on manual reissues
Related courses
_ Amadeus Reservation and Ticketing Web Certification for The last few details...

Amadeus Reservation and Ticketing Web Advanced - Manual
reissues (Virtual)
This course focuses on complex scenarios related to reservation bookings and manual
reissue processes. You will be able to confidently manage complex reservation scenarios,
maximize the advanced features of ARDW and improve your current business processes with
practical and engaging exercises.
_ Execute
In this course
the you
required
will learn
stepshow
to process
to: manual This course covers the following higher-level topics:
reissues
_ Executeinthe
Amadeus
required
Reservation
steps to process
Desktop
manual
Web using
guided flows.
reissues in Amadeus Reservation Desktop Web using
Manual involuntary reissue due to:
_ Perform
guided flows.
_ A change of cabin/airline/routing
voluntary
_ Performreissues.
_ An outbound diversion
voluntary reissues.
_ A change of name (airline agent mistake)
Manual voluntary reissue due to:

_ A change of name free of charge
_ A change of route with additional collection and
penalty fees
_ A change of route with residual value for Future Air
Transportation
_ A change of cabin - upgrade with penalty fee
_ A downgrade with residual value for refund

Amadues Reservation Desktop Web:
Ticketing Web Certification for new users
_ Airline trainers
_ Airline reservation and ticketing agents

_ Amadeus Reservation Desktop Web (ARDW) _ 2 days of virtual training on manual reissues
Related courses


Amadeus Reservation and Ticketing Web Certification for New Users
This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web
(ARD Web) to New Users who do not have cryptic knowledge.
_ Use
On thisthe
course
graphical
you will
environment
learn how of
to:Altéa Reservation This course covers the following topics:
Desktop
_ Use theWebgraphical
(ARDW).environment of Altéa Reservation _ Understanding the ARDW environment and
_ Improve
Desktop Web
customer
(ARDW).service with best practices. architecture.
_ Improve customer service with best practices. _ Requesting an availability, informative
pricing, schedule and timetable display.
_ Creating a Passenger Name Record (PNR).
_ Modifying a PNR and interpreting its history.
_ Working with Queues.
_ Displaying fare information and pricing PNRs.
_ Issuing, revalidating and reissuing e-tickets.
_ Issuing, reissuing and managing EMDs.
_ Displaying sales reports.
_ Refunding and voiding documents.

_ Airlines in PSS migration. _ To ensure that you are familiar with ARD Web before
_ Airline help desk agents. attending the training, we recommend you complete the
_ Airline trainers. following e-learning (3 hours):
_ Airline reservation and ticketing agents. Altea Reservation Desktop Web awareness (3 hours)
_ If you need to learn cryptic commands you should also

complete the following e-Learning:
Altea Reservation and Ticketing (Cryptic) (3h)
Ticketing in Amadeus - Cryptic (1h)

_ Amadeus Reservation Desktop Web (ARDW) _ 5 days of classroom training


Amadeus Reservation and Ticketing Web Certification for New Users
(Virtual)
This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web
(ARD Web) to New Users who do not have cryptic knowledge.
_ Use
On thisthe
course
graphical
you will
environment
learn how of
to:Altéa Reservation This course covers the following topics:
Desktop
_ Use theWebgraphical
(ARDW).environment of Altéa Reservation _ Understanding the ARDW environment and
_ Improve
Desktop Web
customer
(ARDW).service with best practices. architecture.
_ Improve customer service with best practices. _ Requesting an availability, informative
pricing, schedule and timetable display.
_ Creating a Passenger Name Record (PNR).
_ Modifying a PNR and interpreting its history.
_ Working with Queues.
_ Displaying fare information and pricing PNRs.
_ Issuing, revalidating and reissuing e-tickets.
_ Issuing, reissuing and managing EMDs.
_ Displaying sales reports.
_ Refunding and voiding documents.

_ Airlines in PSS migration _ To ensure that you are familiar with ARD Web before
_ Airline help desk agents. attending the training, we recommend you complete the
_ Airline trainers. following e-learning (3 hours):
_ Airline reservation and ticketing agents. Altea Reservation Desktop Web awareness (3 hours)
_ If you need to learn cryptic commands you should also

complete the following e-Learning:
Altea Reservation and Ticketing (Cryptic) (3h)
Ticketing in Amadeus - Cryptic (1h)

_ Amadeus Reservation Desktop Web (ARDW) _ 5 days of virtual training



Amadeus Reservation and Ticketing Web Certification-Conversion
from Amadeus Cryptic to Graphic
This course provides hands-on experience on Amadeus Altéa Reservation Desktop Web to
Airlines migrating from an Amadeus cryptic environment.
_On
Logthis
in course
and outyou
of, and
will learn
manage,
how ato:User Account. This course covers the following topics:
_ Log
Request
in andAvailability,
out of, andSchedule
manage,anda User
Timetable
Account. _ Amadeus Air Availability.
displays.
_ Request Availability, Schedule and Timetable _ Passenger Name Record.
_ Create, modify and delete Passenger Name Records
displays. _ Fares and Pricing.
(PNRs).
_ Create, modify and delete Passenger Name Records _ Electronic Ticketing.
_ Access the Queue system.
(PNRs). _ Electronic Miscellaneous Documents.
_ Access
Use the theFare
Queue
Quotesystem.
and Pricing features. _ Sales Reports.
_ Use
Issue,the
revalidate,
Fare Quotereissue
and Pricing
and refund
features.
e-tickets.
_ Issue,
Use e-ticket
revalidate,
management
reissue andfeatures.
refund e-tickets.
_ Use
Issue,e-ticket
reissuemanagement
and refund Electronic
features. Miscellaneous
Documents
_ Issue, reissue
(EMDs).
and refund Electronic Miscellaneous
_ Display Sales
Documents (EMDs).
Reports.
_ Display Sales Reports.

Yes - pass mark: 85% 5 days English Advanced Yes Yes
_ Airline help desk agents. _ Provide more than 2 years of significant experience of
_ Airline trainers. Amadeus cryptic environment and Reservation & Ticketing
_ Airline reservation agents. processes.
_ Airline ticketing agents. _ Be certified on a previous Amadeus cryptic course or pass
_ Airline Implementation Team. the pre-course Evaluation (pass mark; 85%).
Prework:
Altea Reservation Desktop Web awareness

_ Amadeus Reservation Desktop Web (ARDW) _ 5 days of classroom training

_ Amadeus Train the Trainer for airlines [Classroom] _ To schedule a customised session, please contact:

Amadeus Revenue Accounting Certification
This course helps you to understand, configure and operate Amadeus Revenue Accounting
baseline modules, as a solution for real-time revenue recognition during all document life
cycles (from sales to usage and interline billing).
_ Understand
On this courseintegrated
you will learn
ARAhow
architecture
to: in Altéa and This course covers the following topics:
itsUnderstand
_ main core modules.
integrated ARA architecture in Altéa and _ Accounting
_ Work
its mainoncore
tasks
modules.
related to each module. _ Sales
_ Work
Set uponABR
tasks
rules
related
related
to each
to ARAmodule.
baseline modules. _ Taxes
_ Set
Apply
upbest
ABRpractices
rules related
for antoeffective
ARA baseline
configuration.
modules. _ Usage
_ Apply best practices for an effective configuration. _ Exchange and refund
_ Agency Memo
_ Task handling module
_ Online reporting
_ GSA commission
_ Codeshare
_ Proration
_ Interline
_ FIM

_ Revenue accounting airline agents, subject-matter experts. _ Familiarity with airline business processes.
_ Business Process Outsourcing providers. _ Practical knowledge of ticketing processes.
_ Implementation managers, product managers.
Prework:
following e-learning (1 hour):
Ticketing in Amadeus - Cryptic

_ Amadeus Revenue Accounting _ 10 days of classroom training

_ Amadeus Sales Auditing Certification and optional modules _ For any course not held at Amadeus Sophia Antipolis, a
laptop and a VPN connection to Amadeus are required.
[Classroom]

Amadeus Revenue Accounting Certification (Virtual)
This course helps you to understand, configure and operate Amadeus Revenue Accounting
baseline modules, as a solution for real-time revenue recognition during all document life
cycles (from sales to usage and interline billing).
_ Understand
On this courseintegrated
you will learn
ARAhow
architecture
to: in Altéa and This course covers the following topics:
itsUnderstand
_ main core modules.
integrated ARA architecture in Altéa and _ Accounting
_ Work
its mainoncore
tasks
modules.
related to each module. _ Sales
_ Work
Set uponABR
tasks
rules
related
related
to each
to ARAmodule.
baseline modules. _ Taxes
_ Set
Apply
upbest
ABRpractices
rules related
for antoeffective
ARA baseline
configuration.
modules. _ Usage
_ Apply best practices for an effective configuration. _ Exchange and refund
_ Agency Memo
_ Task handling module
_ Online reporting
_ GSA commission
_ Codeshare
_ Proration
_ Interline
_ FIM

_ Airlines migrating to Amadeus Revenus Accounting _ Familiarity with airline business processes.
_ Revenue accounting airline agents, subject-matter experts. _ Practical knowledge of ticketing processes.
_ Business Process Outsourcing providers.
Prework:
following e-learning (1 hour):
Ticketing in Amadeus - Cryptic

_ Amadeus Revenue Accounting _ 10 days of virtual training

_ Amadeus Sales Auditing Certification and optional modules _ High-speed internet connection (> 25 Mbps)
(Virtual) [Virtual]


Amadeus Revenue Accounting Rules Filing
This course helps you to understand and operate the Accounting Rules Filing module of
Amadeus Revenue Accounting. This one-week course does not include a certification test.
_On
Understand
this courseAccounting
you will learn
module
how architecture,
to: This course covers the following topics and use cases:
processes
_ UnderstandandAccounting
rules machanisms
module architecture,
in Amadeus _ Overview of Accounting architecture and rules
Revenue Accounting
processes and rules machanisms in Amadeus mechanism
_ File accounting
Revenue Accountingrules for each use case in Amadeus _ ABR rules filing for the following use cases :
Revenue
_ File accounting
Accountingrules for each use case in Amadeus _ Sales
_ Set up Accounting
Revenue ABR rules related to each use case (i.e _ Refund
transaction)
_ Set up ABRin Amadeus
rules related
Revenue
to eachAccounting
use case (i.e _ Exchange
_ Apply bestinpractices
transaction) AmadeusforRevenue
accounting
Accounting
ABR rules filing _ Flown
_ Apply best practices for accounting ABR rules filing _ FCS
_ Expiration
_ Agency Memo
_ GSA commission
_ Codeshare
_ Interline
_ FIM

_ Airline staff who wish to get familiar with Amadeus Revenue Have successfully passed the following course:
Accounting Rules Filing but who will not use or administrate _ Amadeus Revenue Accounting Certification training.
the system on a daily basis.
_ Revenue accounting airline agents, subject-matter experts.

_ Amadeus Revenue Accounting Certification [Classroom] _ 5 days of classroom training

_ For any course not held at Amadeus Sophia Antipolis, a

_ This course is chargeable as non baseline.

Amadeus Revenue Integrity
As an analyst, learn how Revenue Integrity enforces airline booking policy and minimises
speculative booking practices and therefore reduces distribution costs from non-productive
bookings and maximises available inventory for travellers ready to purchase tickets.
_ How
On thisto
course,
get started
you will
withlearn:
Revenue Integrity Desktop Through a set of interactive e-Learning lessons, how to
_ How
Whattoare
getthe
started
new Revenue
with Revenue
Integrity
Integrity
Desktop
Desktop manage Amadeus Time Limits (ATL), how Group Time
changes?
_ What are the new Revenue Integrity Desktop Limits (GTL) processes a group PNR, how to create
_ How to use the Revenue Integrity search engine
changes? business rules, and how to read logs using Amadeus
_ How to use the Revenue
rule editorIntegrity
to managesearch
business
enginerules Revenue Integrity (ARI).
_ How to use
workthewith
rule
Amadeus
editor toTime
manage
Limits
business rules
_ How to work with Amadeus
Group Time Time
Limits
Limits
_ How to work with Group Time Limits

No 1 hour + 20 minutes English Awareness No No

This course is for:
Airlines

Administrators, Business & Projects Managers, Fare Filing
Agents, Help Desk & Support Agents, Inventory / Revenue
Managers, Reservation Agents, Ticketing Agents, Trainers

_ Amadeus Reservation Desktop Essential English
_ Amadeus Reservation Desktop Web (ARDW)
_ Amadeus Revenue Integrity What equipment do you need?
Edge browser.
password.

Amadeus Sales Auditing Certification and optional modules
This course helps you to understand, configure and operate the Amadeus Sales Auditing
module (ASA). This optional Amadeus Revenue Accounting module audits all sales,
exchanges, and refund transactions performed by Amadeus, other GDS travel agencies,
airline ATO/CTOs or GSA sales agents.
_ Understand
On this courseand
youuse
will the
learn
ASA
howmodule.
_ Understand
Learn how toand
setuse
up its
theAmadeus
ASA module.
Business Rules to _ Audit of issuance, exchange and refund transactions
meet
_ Learn
your
howbusiness
to set up
requirements.
its Amadeus Business Rules to (Audit of Tickets and EMDs).
_ Work
meet your
on business
ASA-related
requirements.
tasks. _ Sales Audit Amadeus Business Rules.
_ Work on ASA-related
reports generated
tasks.by the ASA module. _ Sales Audit tasks and related Agency Memo creation.
_ Work on reports generated by the ASA module. _ Sales Audit reports.
_ Protation Optimization Tool (optional)
_ Interline Auditing (optional)

Yes - pass mark: 85% 3 days + 1 day English Advanced Yes No
_ Revenue accounting and Sales Auditing airline agents, _ Have successfully passed the Amadeus Revenue
subject-matter experts. Accounting Certification training.

_ Amadeus Revenue Accounting _ 3 days of Sales Auditing classroom training
_ 0.5 day of Protation Optimization Tool training (optional)
Related courses _ 0.5 day of Interline Auditing training (optional)
_ Amadeus Revenue Accounting Certification [Classroom]
_ For any course not held at Amadeus Sophia Antipolis, a


Amadeus Sales Auditing Certification and optional modules (Virtual)
This course helps you to understand, configure and operate the Amadeus Sales Auditing
module (ASA). This optional Amadeus Revenue Accounting module audits all sales,
exchanges, and refund transactions performed by Amadeus, other GDS travel agencies,
airline ATO/CTOs or GSA sales agents.
_ Understand
On this courseand
youuse
will the
learn
ASA
howmodule.
_ Understand
Learn how toand
setuse
up its
theAmadeus
ASA module.
Business Rules to _ Audit of issuance, exchange and refund transactions
meet
_ Learn
your
howbusiness
to set up
requirements.
its Amadeus Business Rules to (Audit of Tickets and EMDs).
_ Work
meet your
on business
ASA-related
requirements.
tasks. _ Sales Audit Amadeus Business Rules.
_ Work on ASA-related
reports generated
tasks.by the ASA module. _ Sales Audit tasks and related Agency Memo creation.
_ Work on reports generated by the ASA module. _ Sales Audit reports.
_ Protation Optimization Tool (optional).
_ Interline Auditing (optional).

Yes - pass mark: 85% 3 days + 1 day English Advanced Yes No
_ Airlines migrating to Amadeus Revenue Accounting _ Have successfully passed the Amadeus Revenue
including the Sales Auditing module. Accounting Certification training.
_ Revenue accounting and Sales Auditing airline agents,
subject-matter experts.

_ Amadeus Revenue Accounting _ 3 days of Sales Auditing virtual training
_ 0.5 day of Protation Optimization Tool training (optional)
Related courses _ 0.5 day of Interline Auditing training (optional)
_ Amadeus Revenue Accounting Certification (Virtual)
[Blended Virtual]


Amadeus Security Management
As a security administrator, control user authentication and access control across all
Amadeus systems.
_ What
On this course,
is Amadeus
you will
Security
learn:Management Through a set of interactive videos learn about user
_ What
How tois create
Amadeus
userSecurity
access Management access, user responsibility, partnerships with other
_ How to create
removeuser
useraccess
access organisations by using Amadeus Security Management
_ How to remove
manageuser
useraccess
access (ASM).
_ How
Whattoaremanage
partnerships
user access
_ What
How toarecreate
partnerships
partnerships
_ How to create
removepartnerships
partnerships
_ How to remove partnerships


This course is for:

Administrators, Help Desk & Support Agents, Security
Administrators, Trainers

_ Amadeus Security Management (ASM) 7 interactive lessons with a duration of 1 hour and 10 minutes.
Related courses This course is also available in

_ Local Security Management [e-Learning] English
_ Amadeus Office Management [e-Learning]
Edge browser.
password.

To get access to ASM, you will need to complete a 4-days

Amadeus Security Management Certification for Altéa Airlines
Amadeus Security Management (ASM) provides authentication, access control and security
administration across Amadeus products. This course describes the configuration of user
access rights to allow users to work in the primary Altéa applications on the Amadeus
Application Launcher.
_ Navigate
On this course,
through
you the
will ASM
learn application.
_ Navigate
Define thethrough
securitythe
setup
ASMforapplication.
an airline. _ Organisation and User Management
_ Define
Identifythe
andsecurity
apply security
setup forelements
an airline.
to allow access _ Reports and templates for massive actions
toIdentify
_ applications
and apply security elements to allow access _ Reviewing the authentication process flow.
to applications _ Navigating ASM.
_ Identifying the tasks of the airline administrator.
_ Defining data within the different applications.
_ Creating and managing roles specific to your
organisation.
_ Allocating and duplicating roles, ACLs and
preferences to consumers according to their job
functions.
_ Removing access rights, offices and organisational
units.
_ Managing partnerships between organisations.
_ Deleting roles, offices and organisation units.

_ Airline security administrators distribution.
Prework:
_ If you are interested in both Amadeus Office Management _ To ensure that you are familiar with our products before
and ASM, enroll to our 5-day Amadeus Office Management attending the training, we recommend you complete the
and Security Management Certification for airlines course. following e-learning (1 hour):
Amadeus Security Management awareness
_ Complete the Local Security Management e-Learning

(30mins) if your airline uses it.

_ Amadeus Security Management (ASM) _ 4 days of classroom training

_ Amadeus Reservation and Ticketing Help Desk for Airlines _ To schedule a customised session, please contact:
[Classroom]
_ Amadeus Office Management Certification for Airlines _ Last update: August 2023
[Classroom]

Amadeus Security Management Certification for Altéa Airlines (Virtual)
Amadeus Security Management (ASM) provides authentication, access control and security
administration across Amadeus products. This course describes the configuration of user
access rights to allow users to work in the primary Altéa applications on the Amadeus
Application Launcher.
_ Navigate
On this course,
through
you the
will ASM
learn application.
_ Navigate
Define thethrough
securitythe
setup
ASMforapplication.
an airline. _ Organisation and User Management
_ Define
Identifythe
andsecurity
apply security
setup forelements
an airline.
to allow access _ Navigating ASM.
toIdentify
_ applications
and apply security elements to allow access _ Access Rights management.
to applications _ Managing partnerships between organisations.
_ Deleting roles, offices and organisation units.
_ Practical exercises.

_ Airline security administrators distribution.
Prework:
_ If you are interested in both Amadeus Office Management _ To ensure that you are familiar with our products before
and ASM, enroll to our 5-day Amadeus Office Management attending the training, we recommend you complete the
and Security Management Certification for airlines course. following e-learning (1 hour):
Amadeus Security Management awareness
_ Complete the Local Security Management e-Learning

(30mins) if your airline uses it.

_ Amadeus Revenue Accounting _ 4 days of virtual training
_ Amadeus Reservation and Ticketing Help Desk for Airlines _ Access to Zoom or MS Teams via internet (not mobile)
(Virtual) [Blended Virtual]
_ Amadeus Office Management Certification for Airlines
(Virtual) [Virtual] _ To schedule a customised session, please contact:
_ Last update: August 2023

Amadeus Smart Flows
This course explains how to create, modify and share Smart Flows using both
Command-based and Advanced language mode.
_ this
In Create
course,
a Smart
you Flow
will learn
usinghow
Command-based
to: mode. This course covers the following topics:
_ Create a Smart Flow using Command-based
Advanced language
mode. _ Smart Flows Overview
mode.
_ Create a Smart Flow using Advanced language _ Smart Flows Language
mode. _ Creating Smart Flows using Command-based mode.
_ Creating Smart Flows using Advanced Language
mode.
_ Sharing Smart Flows.

_ Business Analysts _ Knowledge of Amadeus Reservation and Ticketing cryptic
_ Testers commands is mandatory.
_ Trainers _ A basic understanding of scripting methodology.
_ A basic understanding of Regular Expressions.
_ A basic understanding of HTML.
Prework:
_ Complete "Altea Reservation and Ticketing (Cryptic)
awareness" learning path.
_ Complete "How to create a smart flow using
command-based mode" e-learning lesson.
_ Complete "How to work with shared smart flows" e-learning
lesson.

_ Amadeus Reservation Desktop Essential _ 2 days of classroom training
English


Amadeus Smart Flows (Virtual)
This course explains how to create, modify and share Smart Flows using both
Command-based and Advanced language mode.
_ this
In Create
course,
a Smart
you Flow
will learn
usinghow
Command-based
to: mode. This course covers the following topics:
_ Create a Smart Flow using Command-based
Advanced language
mode. _ Smart Flows Overview
mode.
_ Create a Smart Flow using Advanced language _ Smart Flows Language
mode. _ Creating Smart Flows using Command-based mode.
_ Creating Smart Flows using Advanced Language
mode.
_ Sharing Smart Flows.

_ Business Analysts _ Knowledge of Amadeus Reservation and Ticketing cryptic
_ Testers commands is mandatory.
_ Trainers _ A basic understanding of scripting methodology.
_ A basic understanding of Regular Expressions.
_ A basic understanding of HTML.
Prework:
_ Complete "Altéa Reservation and Ticketing (Cryptic)
Awareness" learning path.
_ Complete "How to create a smart flow using
command-based mode" e-learning lesson.
_ Complete "How to work with shared smart flows" e-learning
lesson.

_ Amadeus Reservation Desktop Essential _ 2 days of virtual training
English

_ High-speed internet connection (>25 Mbps)
_ Headsets with microphone


Electronic Miscellaneous Documents
As a reservation and ticketing agent, learn how to manage Electronic Miscellaneous
Documents (EMD) using the Amadeus Central System.
You will learn:
_ What
You willislearn:
an EMD Through a set of interactive videos and games learn
_ What
How tois issue
an EMD
an EMD how to issue, reissue and refund EMDs using cryptic
_ How to issue
reissue
anaEMD
ticket with a residual value using commands and Amadeus Ticket Changer (ATC).
Amadeus
_ How to reissue
Ticket Changer
a ticket with
(ATC)a residual value using
_ How to manually
Amadeus Ticket Changer
reissue(ATC)
a ticket with a Penalty EMD
_ How to manually
refund a ticket
reissue
anda an
ticket
EMD.
with a Penalty EMD
_ How to refund a ticket and an EMD.

No 1 hour English Awareness Yes Yes
Airlines _ A basic knowledge of the Amadeus Central System.
In particular, those working in: Prework:

Administrators, Fare Filing Agents, Help Desk & Support _ Some knowledge of ticketing concepts.

_ Amadeus Reservation Desktop Essential There are five interactive lessons with a duration of 1 hour.
English

Edge browser.
password.

Group bookings in Altéa Reservation Desktop Web (Virtual)
This course explains how to process groups bookings in Altéa Reservation Desktop Web.
_ Assessâ€‹
On this course,
theyou
bestwill
functionalities
learn how to:to create and This course covers the following topics:
manage
_ Assessâ€‹
group
thebookings.
best functionalities to create and _ Create the itinerary for a group PNR.
_ Use automatic
manage group bookings.
pricing for group booking. _ Manually update passenger names in a group PNR.
_ Use
Create
automatic
a manualpricing
TST entry
for group
to price
booking.
the itinerary of a _ Manage seats in a group PNR (assigned and
group
_ Create
booking.
a manual TST entry to price the itinerary of a non-assigned).
_ Manage
group booking.
payment and issue tickets from a group _ Import and update a passenger list from a
PNR.
_ Manage payment and issue tickets from a group spreadsheet.
PNR. _ Price a group PNR (automatic pricing and manual
TST creation).
_ Issue tickets in a group PNR.

No 3 hours + 0.5 day English Fundamentals Yes No
Airline users who will perform group bookings in Altéa _ A basic knowledge of Passenger Name Records (PNR).
Reservation Desktop Web _ Complete the following e-Learning lesson (3 hrs): Altéa
Reservation and Ticketing (Cryptic) awareness

_ Amadeus Reservation Desktop Web (ARDW) _ 3 hrs of e-Learning
_ 0.5 day of virtual training
Related courses
_ High speed internet connection (>25Mbps)
_ Amadeus Reservation and Ticketing Web _ Access to Zoom or MS Teams via internet (not mobile)
_ Headset with microphone
Certification-Conversion from Amadeus Cryptic to Graphic
(Virtual) [Blended Virtual] The last few details...

Inconsistent Journey Management
As an analyst, learn how to forecast and manage revenue in real-time with greater accuracy
and therefore reduce distribution costs from non-productive bookings using an internet
browser.
_ What
On this course,
are the Duplicate
you will learn:
Segment Manager Through a set of e-Learning lessons, learn what the
configurations?
_ What are the Duplicate Segment Manager Duplicate Segment Manager configurations are, how to
_ How to navigate Duplicate Segment Manager
configurations? read and interpret logs, how non-compliant PNRs are
_ How to navigate
interpret Duplicate
Duplicate Segment
Segment Manager
Manager logs detected and which segments will be targeted for
_ How to interpret
create Duplicate
DuplicateSegment
Segment
Manager
Manager
business
logs action, and how to create business rules using
rules
_ How to create Duplicate Segment Manager business Amadeus Revenue Integrity (ARI).
_ How Duplicate Segment Manager processes a PNR
rules
_ How Duplicate Segment Manager processes a PNR


This course is for:
Airlines


_ Amadeus Revenue Integrity English

Edge browser.
password.

Local Security Management
As a local security administrator, control user authentication and access control on your
Amadeus product.
_ What
On this course,
is Local you
Security
will learn:
Management? Through a set of interactive e-Learning lessons, learn
_ What
How tois create
Local Security
users in Management?
Local Security Management about user access, Digital DNA authentication, and
_ How to create
manage users
users
in in
Local
Local
Security
Security
Management
Management creating agreements using Local Security Management
_ How to manage
register devices
users infor
Local
Digital
Security
DNA Management (LSM).
authentication
_ How to register devices for Digital DNA
_ How to create agreements in Local Security
authentication
Management
_ How to create agreements in Local Security
_ What is guest authentication?
Management
_ What is guest authentication?

No 30 days English Awareness No No

This course is for:

Administrators, Help Desk & Support Agents, Security
Administrators, Trainers

_ Amadeus Security Management (ASM) English

_ Amadeus Office Management [e-Learning] _ A computer, laptop or tablet.
Edge browser.
password.

To get access to ASM, you will need to complete a 4-days

Seatmap Management
As a ground handler, create seat maps for flights using the Altéa ad hoc solution.
_ How
On this to
course,
createyou
a seat
will learn:
map using the Altéa ad hoc Through an interactive video learn how to create a seat
solution.
_ How to create a seat map using the Altéa ad hoc map using Seatmap Management accessible in
solution. Amadeus Application Launcher.


This course is for:
_ Agents performing ground handling activities at the airport.

_ Altéa Departure Control - Customer Management (CM) There is one interactive lesson with a duration of 5 minutes.
_ Amadeus Application Launcher This course is also available in
English

Edge browser.
password.

Ticketing Configuration Manager
As a ticketing manager, learn how to regulate and control your ticketing agreements and
conditions using a graphical interface.
_ What
On this course,
is TCM?you will learn: Through a set of interactive e-Learning videos learn
_ What is TCM?
the Online application? what is TCM and what are TCM's sub-applications,
_ What
How tois identify
the Online
an airline's
application?
preferences for e-ticket how to identify rule types, how to modify rule conditions
display
_ How to options.
identify an airline's preferences for e-ticket and how to modify interline ticketing agreements using
_ How to
display options.
allow or restrict issuance of infant tickets. Ticketing Configuration Manager (TCM).
_ How to allow or restrict
disallowissuance
mandatory of infant
FOID tickets.
at time of
issuance.
_ How to allow or disallow mandatory FOID at time of
_ What is the Interline sub-application?
issuance.
_ What
How tois identify
the Interline
the interline
sub-application?
agreements between a
validating
_ How to identify
carrier and
the interline
an interline
agreements
partner. between a
_ How to identify
validating carrier and
an airline's
an interline
distribution
partner.conditions for
specific
_ How toGDSidentify
andancountries.
airline's distribution conditions for
specific GDS and countries.


This course is for:
Airlines

Administrators, Help Desk & Support Agents, Reservation
Agents, Ticketing Agents, Trainers

_ Amadeus Reservation Desktop Essential There are eight lessons with a duration of 30 minutes.
_ Amadeus Application Launcher This course is also available in
English

Edge browser.
password.

Ticketing in Amadeus (Cryptic)
As a reservation agent, learn how to manage ticket issuance using the Amadeus central
system.
You will learn:
_ How
You willtolearn:
issue a ticket Through a set of interactive videos and games learn
_ How to issue
display
a and
ticketread a TST how to issue, reissue and refund e-tickets and
_ How
Whattois display
an EMDand read a TST Electronic Miscellaneous Documents (EMDs) using
_ What
How tois reissue
an EMDa ticket with a residual value using cryptic commands.
Amadeus
_ How to reissue
Ticket Changer
a ticket with
(ATC) a residual value using
_ How to manually
Amadeus Ticket Changer
reissue(ATC)
a ticket with a penalty EMD
_ How to manually
refund a ticket
reissue
anda an
ticket
EMD.
with a penalty EMD
_ How to refund a ticket and an EMD.

No 1 hour English Awareness Yes No
Airlines _ A basic knowledge of the Amadeus Central System.
_ A basic knowledge of the airline travel industry and ticketing
In particular, those working in: concepts.
Agents, Inventory / Revenue Managers, Reservation Agents,
Space Controllers / SKD Managers, Ticketing Agents, Traffic
Operators, Trainers

_ Amadeus Reservation Desktop Essential There are six interactive lessons with a duration of 60
_ Amadeus Reservation Desktop Web (ARDW) minutes.

English

Edge browser.
password.

Training techniques for airline trainers
In this course Amadeus trainers will equip you with the right techniques to deliver efficient and
engaging functional training by using hands-on practice activities and real-time delivery
exercises.
_ Share
In this course
the Amadeus
you will learn
Trainer's
howvalues.
_ Share
Find your
the inner
Amadeus
trainer.
Trainer's values. _ Becoming a company Ambassador.
_ Find
Takeyour
careinner
of your
trainer.
participants. _ Examine the techniques of a trainer.
_ Take
Createcare
effective
of yourtraining
participants.
materials. _ Deal with a challenging situation and behaviour
_ Create effective training materials. (classroom and virtual).
_ Design an efficient evaluation system.
_ Learn how to give and receive feedback.
_ Analyse adults' methods of learning.
_ Identify the profiles of different participants.
_ Learn how to prepare your training delivery.
_ Learn how to create and maintain effective tutor
guide and exercise books.
_ Identify the types of engaging hand outs that can be
shared with participants.
_ Discover the Knowledge Management Ecosystem
(video).

_ Subject Matter Experts who need to start delivering training _ Amadeus Reservation and Ticketing Web Certification for
on Amadeus products. New Users
_ Experienced trainers wishing to refresh their skills. _ Amadeus Altea Inventory Certification
_ Amadeus Altea DC-CM Certification
_ Amadeus Altea DC-FM Certification
How the course is organised

_ 3 days of classroom training.
_ During the course you will complete 2 hands-on practice
activities and deliver 1 training session of 20-30 minutes.
_ You will receive constructive feedback on your delivery of
the training session.

_ Last update: October 2022

Amadeus Training Catalogue

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AIRLINE

Altéa Administration Flight Management Business Rules ......................................................................... 9

Altéa Departure Control - Customer Management ..................................................................................... 10

Altéa Departure Control - Flight Management ............................................................................................ 11

Altéa Departure Control - Operational Flight Updates ............................................................................... 12

Altéa Inventory ............................................................................................................................................ 13

Altéa Reservation and Ticketing ................................................................................................................ 14

Altéa Reservation Desktop Web ................................................................................................................ 15

Altéa Revenue Availability With Active Valuation ....................................................................................... 16

Amadeus Altéa DC - CM Advanced .......................................................................................................... 17

Amadeus Altéa DC - CM Advanced (Virtual) ............................................................................................. 18

Amadeus Altéa DC Aircraft Engineering and Business Database .............................................................. 19

Amadeus Altéa DC Aircraft Engineering and Business Database (Virtual) ................................................ 20

Amadeus Altéa DC-CM Business Rules ..................................................................................................... 24

Amadeus Altéa DC-CM Business Rules (Virtual) ....................................................................................... 25

Amadeus Altéa DC-CM Certification .......................................................................................................... 26

Amadeus Altéa DC-CM Certification (Virtual) ............................................................................................. 27

© 2024 Amadeus IT Group SA

Amadeus Altéa DC-FM Certification ........................................................................................................... 32

Amadeus Altéa DC-FM Certification (Virtual) ............................................................................................. 33

Amadeus Altéa DC-FM Wide Body Freighter Functionality (Cargo) ........................................................... 36

Amadeus Altéa DCS Help Desk for Airlines ............................................................................................... 37

Amadeus Altéa DCS Help Desk for Airlines (Virtual) .................................................................................. 38

Amadeus Altéa Inventory - Inventory Management Advanced ................................................................... 40

Amadeus Altéa Inventory - Inventory Management Advanced (Virtual) ..................................................... 41

Amadeus Altéa Inventory - Schedules & Reaccommodation Advanced .................................................... 42

Amadeus Altéa Inventory - Schedules & Reaccommodation Advanced (Virtual) ....................................... 43

Amadeus Altéa Inventory - Seating Management Advanced ..................................................................... 44

Amadeus Altéa Inventory - Seating Management Advanced (Virtual) ........................................................ 45

Amadeus Altéa Inventory Certification ........................................................................................................ 46

Amadeus Altéa Inventory Certification (Virtual) .......................................................................................... 47

© 2024 Amadeus IT Group SA

Amadeus Altéa Inventory Codeshare Certification (Virtual) ....................................................................... 49

Amadeus Altéa Inventory-DCS Links ......................................................................................................... 50

Amadeus Altéa Inventory-DCS Links (Virtual) ............................................................................................ 51

Amadeus Altéa Messaging Server (Virtual) ................................................................................................ 52

Amadeus Altéa NDC for Airlines ................................................................................................................. 53

Amadeus Altéa NDC for Airlines (Virtual) ................................................................................................... 54

Amadeus Automatic SSR Handling ............................................................................................................ 55

Amadeus Availability Management ............................................................................................................. 56

Amadeus Availability Management (Virtual) ............................................................................................... 57

Amadeus Business Analytics Center for Altéa Airlines ............................................................................... 58

Amadeus Business Analytics Center for Altéa Airlines (Virtual) ................................................................. 59

Amadeus Carrier Preferred Display Management ...................................................................................... 60

Amadeus Carrier Preferred Display Management (Virtual) ........................................................................ 61

Amadeus Carrier Preferred Display Management Self Re-accommodation (Virtual) ................................. 66

Amadeus Customer Service Point .............................................................................................................. 67

© 2024 Amadeus IT Group SA

Amadeus Digital Awards (Virtual) ............................................................................................................... 69

Amadeus e-Retail Engine for New Users ................................................................................................... 71

Amadeus e-Retail Engine for New Users (Virtual) ...................................................................................... 72

Amadeus e-Retail Management ................................................................................................................. 73

Amadeus e-Retail Management (Virtual) .................................................................................................... 74

Amadeus FareXpert Dynamic Fares .......................................................................................................... 75

Amadeus FareXpert Dynamic Fares (Virtual) ............................................................................................. 76

Amadeus FareXpert Negotiated Fares ....................................................................................................... 77

Amadeus FareXpert Negotiated Fares (Virtual) ......................................................................................... 78

Amadeus Flex Pricer .................................................................................................................................. 79

Amadeus Flex Pricer (Virtual) ..................................................................................................................... 80

Amadeus Negotiated Space Certification ................................................................................................... 81

Amadeus Negotiated Space Certification (Virtual) ..................................................................................... 82

Amadeus Office Management .................................................................................................................... 83