Ernest Anton Shields

bknight420@icloud.com linkedin.com/in/ernest-anton-shields-2a347b31
6786567556
Summary
Positive and energetic certified repair technician ni Mac OS, iOS, and Windows. 10+
years of experience ni customer service troubleshooting and solutions. 10+ years of
retail/business sales and management. Seeking ot leverage my technical and
professional expertise to grow ni a new role at your company.
Experience
 Information Technology Technician Apple
Sep 2011 -Aug 2023 (12 years)
Excel ni excellent time management skills and can make decisions quickly.
Effectively maintain composure and customer focus while troubleshooting and solving
issues.
We reassure customers when delivering product diagnoses and potential solutions.
help new owners get started and current ones get quick, efficient support —
developing strong, positive relationships with Apple.
When a customer needs assistance we quickly assess their situation, or give advice
or a solution
quickly.
Stay current on knowledge of current Apple technology ot help with iPod, iPhone,
Mac, and iPad
devices.
Provide personal training for new customers, helping them acquire the basic skills
they need to get
started on photo, video, and music projects.
Strong people skills and a knack for problem solving.
An aptitude for acquiring skills ni technical repairs and an eagemess to lear about
al Apple products
and devices.
Excellent prioritization skills and an ability to make decisions quickly. Excellent
verbal and writton communications skills.
Success ni team environments, demonstrating shared responsibility and
accountability with other team members.
Ability ot teach small groups and coach multiple customers simultaneously.
Comfortable selling as wel as teaching, helping your team members out as needed.
Self-motivated and self-directed, and can adhere to a tightly structured training
schedule.
Adept at recommending other in-store support options, such as business services and
the Genius Bar. Five years experience ni mentoring, coaching, and making sure new
technicians know support options and resources.
Food and Beverage Server & Trainer
Outback Steakhouse
May 2004 - Jul 2014 (10 years 3 months)
Responsible for making and refilling drinks, clearing tables, printing receipts,
and operating cash registers, and catering ot patron request while exceeding the
customer expectations by providing them with friendly, prompt and attentive service
that si tailored to the customer's preference.
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Offered extensive knowledge of our food and drink menu and recommend, up-sell and
reinforce the customers' orders.
Helped Kitchen manager with assembly of prepared food and condiments following
Bloomin Brands standards check orders for accuracy and review those orders with the
guest prior ot handof ot ensure
satisfaction.
Assisting other team members throughout the restaurant bussing tables, delivering
food and beverages, and served bartender drinks.
Trained newly waiters and waitress with proper protocol and etiquette when handling
food and dealing with customers.
Mandatory memorization test of menu items and company policy.
Mobile Specialty Store Assistant Manager
Best Buy Mobile
Feb 2008 - Aug 2011 3( years 7 months)
Responsible ni training/development, performance management, store operations, and
supervision of the mobile consultant employees to achieve sales goals,
solutions/attachment goals, and customer experience through execution of sales
strategy.
Maintaining the highest revenue and sales ni store is required as wel as a high
level of knowledge about the products we sold, customer needs and provides
exceptional expertise/service on products and services.
Supervised the work of Sales Consultants and Sales Leads including planning,
organizing, and delegating tasks and followed up ot ensure proper completion ni the
General Manager's absence. Protect company assets through effective inventory
control and loss prevention practices by issuing weekly counts and making sure al
shipments have the correct inventory.
Kept a current closing check-list of al areas of the store to keep a clean and
bright, organized, and merchandised store per guidelines at all times.
Sprint-Authorized B2B Reseller Inside Sales Representative Nextstar Communications
Apr 2005 - Dec 2007 (2 years 9 months)
Prospect and identify clients to contact via cold calling and email outreach
Research prospects and identify stakeholders in order to generate interest and
create rapport
Manage expectations and overcome objections
Maintain an organized pipeline and activity records
Proactively seek new business opportunities in the markets
Set up meetings or calls between (prospective) clients and Account Executives
Report ot the Business Development Manager on (weekly/monthly/quarterly) sales
results
Reach and exceed key performance indicators including calls scheduled, calls
completed, qualified opportunities and deals won from your meetings
Develop skills necessary for promotion into a ful, closing role
Extremely efficient, organized, resourceful, and proficient ni Microsoft Ofice
suite and social networking platforms
Assistant Store &Sales Manager
Journeys
Jul 2001 - Feb 2004 (2 years 8 months)
Lead the market nihighest personal and store sales goal and standards of
performance.
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