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    Keshav Resume 1.docx 2 - 1709190494338 - Keshav Bhatnagar

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    Keshav
    The document contains contact information and a resume for Keshav Bhatnagar. It summarizes his 3 years of experience in customer service and client handling roles at Lyve Global and Milkbasket, where he handled customer queries, orders, payments and issues. It also lists his educational qualifications including a Bachelor of Art in Tourism Management that he is currently pursuing and past qualifications.

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    Keshav Resume 1.docx 2 - 1709190494338 - Keshav Bhatnagar

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    Keshav
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    The document contains contact information and a resume for Keshav Bhatnagar. It summarizes his 3 years of experience in customer service and client handling roles at Lyve Global and Milkbasket, where he handled customer queries, orders, payments and issues. It also lists his educational qualifications including a Bachelor of Art in Tourism Management that he is currently pursuing and past qualifications.

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    Keshav Resume 1.Docx 2_1709190494338_Keshav Bhatnagar

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    The document contains contact information and a resume for Keshav Bhatnagar. It summarizes his 3 years of experience in customer service and client handling roles at Lyve Global and Milkbasket, where he handled customer queries, orders, payments and issues. It also lists his educational qualifications including a Bachelor of Art in Tourism Management that he is currently pursuing and past qualifications.

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    © All Rights Reserved
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    Flag for inappropriate content
    Download as pdf or txt
    9 views3 pages

    Keshav Resume 1.docx 2 - 1709190494338 - Keshav Bhatnagar

    Uploaded by

    Keshav
    The document contains contact information and a resume for Keshav Bhatnagar. It summarizes his 3 years of experience in customer service and client handling roles at Lyve Global and Milkbasket, where he handled customer queries, orders, payments and issues. It also lists his educational qualifications including a Bachelor of Art in Tourism Management that he is currently pursuing and past qualifications.

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    of 3

    CONTACT INFO

    EMAIL : keshavbhatnagar199903@gmail.com
    MOBILE :8265805993
    ADDRESS : 101 jawhar Gunj Hapur UP

    KESHAV BHATNAGAR
    PROFESSIONAL SUMMARY

    Experienced professional with 3 years of experience in Customer Service & Client Handling.
    Seeking a position in your esteemed organization to utilize the skills I have developed during
    my career.

    I believe that logical, Problem solving and Motivating qualities are my greatest possession.
    Ability to deal with problems, ability to grasp things fast and willingness to work has always
    been my strength.

    EXPERIENCE : 1 Years
    Lyve Global.com
    Customer Care Executive – Chat & Calling Process
    March 2022 to March2023

    Roles & Responsibilities:


    ● Handling all queries of the merchants regarding order/Services.
    ● Handling all queries of the customer regarding order/Services.
    ● Good knowledge of replacing/refund negotiation/customer handling.
    ● Proper follow-up with the orders placed by customers.
    ● Good knowledge of chat software like Freshdesk, Zendesk/Zopim.
    ● Good knowledge of handling payment gateways like Paytm/ Mobikwik/PayU.

    EXPERIENCE : 2 Years

    Milkbasket E-Commerce (Doorstep Retail Solution Private Limited)


    Customer Delight Associate – Chat & Calling Process
    May 2020 to Feb 2022

    Roles & Responsibilities:

    ● Handling all queries of the customer regarding order/Services.


    ● Good knowledge of replacing/refund negotiation/customer handling.
    ● Proper follow-up with the orders placed by customers.
    ● Good knowledge of chat software like Verloop.
    ● Good knowledge of handling payment gateways like Paytm/ Mobikwik/PayU.
    • ACADEMICS SUMMARY

    • Bachelor of Art in Tourism Management (Pursuing)

    • Diploma in Electrical Engg in 2021

    • 12th Passed from CBSE Board in year 2018

    • 10th Passed from CBSE Board in year 2016

    PERSONALSNIPPETS

    Name: Keshav Bhatnagar

    Date of Birth: 3rd January 1999

    Father's Name: Late. Sunil Bhatnagar

    Address: 101 Jawhar Gunj Hapur


    245101

    LanguagesKnown:

    English - Read, Write, Speak

    Hindi - Read, Write, Speak

    Place: Hapur NAME: Keshav Bhatnagar


    Date: 05 June 2023

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