SoCC 2020

Non-commercial project
SoCC
Illustrator: Mr. Tito
RECOMMENDATION:
SoCC is for reference purpose only. All circumtances relating to
safety, aviation security, dangerous goods… please read and follow
Cabin Crew Manual and latest MTCs.
SoCC/rev_002/2020
BEFORE LEAVING HOME BEFORE LEAVING AIRCRAFT

Thank you for illustration: Ms. VeeVee
SoCC/rev_002/2020
SoCC/rev_002/2020
CHAIN OF COMMAND
1. Pilot in command (PIC)

2. Co pilot
3. Purser
4. Primary Cabin crew
5. SNY/ DCCE/ Line checker/ Positioning/ DHD crew/ Trainee
Purser
According to revived CCM on April 10th, 2020, Please be reminded that

“Any Trainee Purser/ Cabin Crew is supernumerary (SNY) who will be
assigned to occupy an additional cabin crew seat (not primary crew
seat assignment) if any or aisle seat next to an over-wing exit or any
other suitable seat if the previous is occupied”. DCCE/ Line Checker,
you are required to brief or inform your trainee on the above
statement.
WHO CAN SEAT ON CREW JUMP SEATS
Crewmembers on duty | CC positioning/ DHD in full uniform | CC

trainees | Purser trainees | SNY | CCE | DCCE | line checker | Engineer |
CAAV inspectors | ATC training personnel who has duty/ inspection for
flights.
ONE DOOR INOPERATIVE
1. The A/C will be dispatched back to home base with a minimum

number of cabin crew and have approval of CAAV.
2. Reduction of passenger numbers | Reseating of passengers.
3. Load and trim sheet must be calculated according to the new
seating arrangement.
4. All doors will be in ARMED mode except INOP door.
5. Relocation of Cabin crew.
6. Flight crew and Purser must record the situation in Voyage
Report and Safety report.
#Non-commercialProject
SoCC/rev_002/2020
PROCEDURE TO ENTER FLIGHT CREW
a) Check surrounding → no PASSENGER in the G and LAV.

b) Lock the entry by a cart / close the curtain.
c) Make interphone to cockpit by press “CAPT” and report with
format: “NAME, POSITION, PASSWORD, REASON”.
d) Stand in front of cockpit door.
e) Press the hash key “#” on key pad and look at camera.
f) Wait for the Green light illuminating on key pad.
g) Check behind no PASSENGER and enter the cockpit.
h) Close the door immediately.
STERILE FLIGHT DECK (VÔ TRÙNG BUỒNG LÁI)
1. Avoid contact or enter Flight Deck during critical phases of

flight below 10,000ft:
For departure: From A/C pushback until the “FASTEN
SEATBELT” sign OFF.
For arrival: When the “FASTEN SEATBELT” sign ON during
descend until the A/C is parked.
2. Interphone contact with the Flight Deck is prohibited during

(NO CONTACT PHASE):
For departure: Start of take-off roll / “CC, be seated for take-
off”) until landing gear UP.
For arrival: From the landing gear DOWN / “CC, be seated for
landing” until the end of landing roll.
WHEN A/C MUST HAVE EMERGENCY LANDING
Fire | Hijack | Bomb threat | Pilot incapacitation | Decompression

| Severe structural damage
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SPECIAL PASSENGERs
1. Prisoner
2. YPTA: 12 < 14 YO. Only on DOM flights, release form must
be signed by parents or guardian.
3. Unaccompanied minors – UMs: 2 < 12: not allow to travel
alone.
4. Infant, pregnancy.
5. Passenger reduced mobility (PRM)
When there is PRM on board, CC must commence the
INDIVIDUAL briefing for PASSENGER about: Seatbelt,
oxygen mask, nearest exits, life vest, last disembarkation,
and they must be clearly understood by PASSENGER. (refer
MTC43/2019)
- AMBULATORY: Who is able to board, deplane and
move around the A/C unassisted. They can be freely
seated at anywhere except emergency exit seats.
- NON – AMBULATORY: Who is unable to board,
deplane or move around the A/C unassisted.
- Wheel chair: WCHR (Ramp) who can ascend/ descend
steps and make own way to the seat. WCHS who has
difficulties to ascend/ descend steps but able to make
own way to the seat. WCHC we do not transfer them
UNLESS they do not need the chair on board and
ascend/ descend by themselves + there is escort. Total
of WCHR + WCHS is 8/ flight and WCHS maximum is 2.
(the quantity of WCHR/S will be equal to exit doors = 8)
- Blind and deaf: Maximum 5.
- Blind (BLND)/ Deaf (DEAF): Non-accompanied 8
passenger/ flight, with accompanied no limited but 2
BLND/ DEAF must be escorted by 1 person who is above
18 years old.
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6. The elderly above 65.

A passenger can accompany maximumly with:
- 1 INF + 1 under 6.
- 2 children under 6,
- Or unlimited children above 6.
7. Deportee: DEPA, DEPU/ NTL/ INAD
- DEPA - Deportee accompanied: A deportee who is escorted at
all the time during carriage by escorts. They cannot be carried
on VIP flights. The maximum of DEPA per flight is 5 (They must
board FIRST, disembark LAST, seat at the AFT (2 escorts sitting
on left and righthand side of DEPA, document kept by escorts).
- DEPU – Deportee unaccompanied: A deportee who is not
required to escort by escorts during carriage. The number of
DEPU is not limited. They board first, disembark last,
documents will be kept by Purser.
- INAD/ NTL: All documents and passports will be kept by
Purser and at arrival, all wii be handed over to GS. They leave
the A/C last.
WHICH PEDs CAN BE USED ALL TIME DURING FLIGHT?
4 PEDs: hearing aids, pacemaker, recorder, and e-shaver, IOS/

Android phones in flight mode. (MTC28/2020). With phones
without flight mode/ T-PED which are not sure to have flight
mode or not must be switched off during flight. During
boarding, all PEDs can be used. Start of taxiing (arrival), phones
can be used to communicate/ text messages.
DISEMBARKATION DUTIES
- Passenger disembarkation must follow the VJ ground handling

procedures. However, CC must attend and monitor the
potential hazards in the area surrounding such as moving
vehicles, equipment or other A/Cs as well as in the cabin.
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- Say goodbye to PASSENGERs.

- Collect the ISB which was distributed ealier and return to the
correct stowage before next boarding.
- Do the security check right after the last PASSENGER leaves the
A/C to ensure no foreign objects, no left luggage, or suspicious
items. P3, P4 (A321) thumb up with P2, P5 thumb up with P1
and P2 will report to P1 through PA. (A320 P3 thumb up P2. P4
thumb up P1)
- Teminating flight: switch off all relevant switches.
- On Transiting Flights Where Crew Change Point is required: The
procedure for crew change while passengers are on board
requires that all Cabin Crew remain on board until each has
been physically replaced by a crewmember counterpart
WHO ARE NOT ASSIGNED TO BE SEATED AT OWE SEATS?
1. Who lacks of visual or aural capacity to read/ hear/

understand instructions related to evacuation without
assistant aid.
2. Cannot understand Vietnamese and/ or English.
3. Are unable to impart information orally to other passengers
on emergency.
4. Younger than 15 and above 65 years old.
5. Handicapped/ PRM/ lack of sufficient mobility or strenght
who cannot operate the exits and crowd control.
6. Pregnancies / mother with infant.
7. Have the responsibility to take care for other passengers or
children.
CONDITIONS OF CARRIAGE OF EXPECTANT MOTHERS
Up to 27 weeks: Do not need to show doctor’s medical certificate

but MUST sign VJ release indemnity form at the checking -in time.
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Between 28th to 32th weeks: Must show doctor’s medical

certificate + sign VJ release indemnity form at check-in counter.
The doctor’s medical certificate does not exceed 7 days from the
issued date to departing date.
Over 32 weeks +7 days (33 weeks): Not permitted to travel.
NOTICES TO CARRIAGE OF INFANTS:
1. ISB is never used for a child who is above the age of 2

years.
2. Infants under 14 days old shall not be permitted to travel
on VJ flights unless with a doctor’s medical certificate.
3. Passenger must sign VJ release indemnity form at check-in
counter.
4. Not seated at Emergency Exits areas.
5. Not more than 2 infants at the same row (Should be zik-
zak).
6. The number of infants is 10% of A/C seat capacity.
LARGE MUSICAL INSTRUMENT
- Max: 75KG, height 165CM

- Extra window seats.
- Not block the smoke and FSB pictogram.
- Secured and restrained by ESB.
DEEP DIVING/ BLOOD DONATION/ ALCOHOL COMSUMPTION
▪ Deep diving: not diving 10m or over within 72hrs before flight.
▪ Blood donation: not within 72hrs before flight.
▪ Alcohol consumption: not within 8hrs beefore flight.
HOW MANY TYPES OF A/C CAN A CABIN CREW OPERATE?
One CC can operate maximum 3 types of A/C: A321, A320 and 1 kind
of Boeing (737). However, 2 of 3 types must have the same about:
SoCC/rev_002/2020
- A/C systems.
- Exits locations and operation.
- Emergency equipment locations and operation.
- Emergency assignments.
- Unique features of the A/C cabin.
EXITS
------------------------- START OF EXITS PART ----------------------------
Exit is the nearest escape door to be used to evacuate with no

obstructions/ obstacles.
EMERGENCY EXITS SEATS
- A320: 12 & 14 ABC DEF

- A321/ ACF: 11 BC DE, 12 A F, 27 ABC DEF (26ABC DEF on 651,
and Thomas Cook A/Cs), 19, 20 ABC DEF and 29 BC DEF & 30A
on ACF
DOOR TYPE I, TYPE III & TYPE C
TYPE C: Can be either escape slide or slide raft. Used in normal/

emergency operations.
TYPE I: All is escape slide – single lane, there is a protective cover,

power assist system and pressure gauge are on OHB, slides
located at the fuselage, safety pin stored under jump seat, MIH is
at the upper righthand side of the door frame. VJ policy just uses
them in emergency situations only.
TYPE III (A320): Be of a “plug type”. Can be opened either inside

or outside. Be inward opening. Be equipped with permanently
ARMED escape ramp slide. Used for emergency ONLY.
SoCC/rev_002/2020
TYPE III ON A321 ACF: The over-wing exit is not plug type. It is
opened by removing cover, pull the operating handle down and
release, door will be automatically opened upward and outward in
2 to 3 seconds. The slide is dual lane over wing ramp slide.
If there is an attempt to remove the handle cover of over wing
exit, a chime hi/hi/hi/low will sound, AIPs: flashing text message
indicates origin of the alert “EXIT FWD L GUARD”. ACPs: at the
affected side is flashing RED. on FAP: DOORs/SLIDEs page will
show: “CHECK SAFE GUARD” at the affected exit.
A320: Four main doors are type C. they can be escape slides or
slide rafts. OWE is type III.
A321: 1L/R, 4L/R are Emergency Exit type C (All is slide rafts).
2L is oversized type I. 2R and 3L/R is oversized type I but the height
is shorter than 2L.
A321 NEO: 1L/R, 4L/R are Emergency Exit type C. 2L/R and 3L/R
are oversized type I.
- A321 ACF: door type C – main door, door type 3 – over wing ramp
slide, door type 1 – the middle door.
OWE OPENING FROM INSIDE (A320)
1. Remove the HANDLE COVER

2. HANDLE LIGHT & SLIDE ARMED indicator light will illuminate.
3. Pull the CONTROL HANDLE down and the hatch will move
inwards.
4. Lift the hatch from the frame by holding the CONTROL
HANDLE (with hand furthest from exit) and GRIP MOULD
(with hand closest to exit) with palm facing.
5. Throw the hatch outside away from the evacuation route.
SoCC/rev_002/2020
6. If the Over-wing Ramp slide fails to inflate, pull the Red

Manual Inflation Handle located at the exit frame.
LOCATION OF MANUAL INFLATION HANDLE (MIH)
Type 1: At the righthand side of girt extension.

Type 3: Upper inner corner.
Type C: Upper righthand side of the door frame.
Type 3 ACF: Inner upper of door frame.
DISCONNECTION OF SLIDE FROM THE A/C
A Lift up flap marked “DITCHING USE ONLY”

Pull disconnect handle. If slide does not drop,
B
release line manually
C Cut static line with knife.
Full length of static line is 3m. It is used to pull to come back the AC to
pick others/ supplies if available up and check everything before
cutting the line.
DOOR WARNING SYSTEMS
1. Slide ARMED warning light (WHITE): will illuminate when if

there is any movement of the door in ARMED mode.
2. Cabin pressure warning light (RED): One or both engines has
been shut down, the related door is in disarmed mode &
cabin has not been completely pressurized.
------------------------------ END OF THE EXITS --------------------------
WHAT ARE ON PASSENGER SERVICE UNIT (PSU)?
- Call button, - Seat row identifier.

- Reading light and button,
WHAT ARE ON PASSENGER INFORMATION UNIT (PIU)?
- Loud speaker,
- Pictogram for No smoking & Fasten seatbelt signs.
---------------------- Start of signalling system ---------------------------
EMERGENCY EVACUATION SIGNALLING SYSTEM
1. Aural: Intermittent high-pitched horn sounds at all sation and

OWE area loudspeakers.
2. AIP: Red light flashing at all AIPs. “EVACUATION ALERT”
displayed on all AIPs.
3. FAP: EVAC RESET red light flashing on sub panel.
4. AAP: EVAC button red light flashing.
5. FLIGHT DECK: COMMAND button red light flashing “EVAC”
and white “ON” text.
Reset: The flashing lights are only be reset from the flight deck.
Cabin can reset the sound only. To reset, press “EVAC RESET” on
sub panel and “EVAC RESET/ RESET” on AAP.
FLIGHT CREW SIGNAL TO THE CABIN CREW
In-flight emergency – Purser: through PA “Purser to flight deck”,

3 high-low chime sound.
Emergency cabin preparation (Landing/ Ditching): PA “Purser to

flight deck” 3 HI-LOW chimes.
Brace for impact signal: “BRACE FOR IMPACT, BRACE FOR

IMPACT”, single tone chime repeatedly, FSB signs are cycled
repeatedly.
Evacuation signal: through PA “EVACUATE, EVACUATE,

EVACUATE” and intermittent high-pitched horn sound, A/C
completely stopped.
SoCC/rev_002/2020
SoCC/rev_002/2020
AFFECTS IN CABIN WHEN EMERGENCY CALL
- Red light flashing at all ACPs and red light flashing at all AIPs
- "EMERGENCY CALL" message appears at all AIPs.
- Three (03) high/ low chime sounds through all loudspeakers.
- Reset is achieved when the attendant hangs up the relevant
handset.
AFFECTS IN CABIN WHEN SMOKE IN LAV DETECTED
- The loudspeaker gives a triple chime and repeated every 30

seconds.
- On FAP at Smoke detection page, it will indicate the affected LAV.
- On FAP and AAP, the “SMOKE RESET” buttons will illuminate red
lights.
- AIPs: Red light flashing and affected LAV is indicated at all AIPs.
- ACPs: Flashing amber.
- LAV: Amber flashing at the light on wall of the affected LAV.
“Reset warning”: Press “SMOKE RESET” button on FAP or AAP to

switch off aural and visual warning.
“SMOKE RESET” will automatically be switched off when smoke is clear

in the affected LAV.
----------------------- END OF SIGNALLING SYSTEM ---------------------
HOW MANY KINDs OF NORMAL AND EMERGENCY LIGHTS?
1. Normal light: Ceiling and Window lights.

2. Emergency lights: It will be automatically illuminated when the
A/C suddenly lost the power, decompression, landing gear
down/ PIC turns it on and PUR override to open/ check. There
are 5 kind of emergency lights (Inside the cabin):
SoCC/rev_002/2020
- Exit marker (It’s located on the door frame)

- Exit locator (The EXIT sign with arrows on the ceiling)
- Exit location (The light on the top of the door)
- Overhead emergency lights
- Floor proximity escape path marking lights.
Outside the A/C, there are 2 lights: small light on the wing
surface and integral path lighting.
FLIGHT DECK EMERGENCY LIGHTING CONTROL
Flight crew will be in charge for turn EMER light system into ARM mode
before flight. In event that they turn it OFF, Purser can override to turn
it ON by FAP subpanel.
- ON: Emergency light illuminate.

- ARM: Emergency light and Exit signs will automatically
illuminate if A/C electrical power is lost.
- OFF: Switch off.
MODES OF QUICK DONNING MASK
- NORMAL: Switch up to NORMAL position. This is a mixture

between cabin air and oxygen on demand.
- 100%: Switch down to 100% position. This is pure oxygen on
demand at all cabin altitude.
- EMERGENCY: Put it at 100% position, press the knob in some
seconds, and turn it to direction of arrow. It is pure oxygen
which comes out automatically to push the toxic gas out of the
mask while donning mask.
SoCC/rev_002/2020
QUICK DONNING MASK OPERATION
Step 1 Squeeze red lever inwards
Step 2 Pull mask from its stowage, harness will inflate

Keeping levers squeezed passing harness over-head, the
Step 3 mask on the face over nose & mouth, the goggles over
the eyes
Release levers, harness will deflate and contract around
Step 4
the head, Oxygen is now available on demand at 100%
WHEN WILL OXYGEN MASKS DROP DOWN?
- Electrically: Control from the Flight Deck,

- Automatically: Decompression (When the A/C exceeds 14,000
ft)
- Manually: Using MRT.
TYPE OF EMERGENCY LANDINGS: 3
- Forced landing: on land but away from the airport

- Ditching: On water
- Abnormal landing: Landing at the airport by damaged/
malfunctions/ discontinue/ rejected take off…
06 CASES THAT CC MAY INITIATE AN EVACUATION WITHOUT

COMMAND (only when hazardous conditions cause life threatening)
- No response from the cockpit, **

- Fire,
- Ditching,
- Another cabin crew has started evacuation,
- Heavy smoke inside or outside of the A/C,
- Severe structural damage.
SoCC/rev_002/2020
** In event of pilot incapacitation and no PA is given after coming a

complete stop, CC will double check with PU and senior cabin crew. If
there is no response at all, CC has the responsibility inititate evacuation
without command.
WHAT WILL CC DO WHEN COMMAND “ATTENTION, CREW AT

STATIONS” IS GIVEN?
- Remain seated with seatbelt fastened and shoulder harness

secured until the A/C comes to the complete stop.
- lrbl passenger chaotic [kāˈädik], losing their temper, leaving
the seats, CC should make announcement:
“PASSENGER keep calm, fasten seatbelt, remain seated”
“Hành khách bình tĩnh, cài dây an toàn, ngồi yên tại chỗ”
- Be ready for evacuation or deplaning of passenger.
- Should act on the instructions from Captain at all time.
- CC must proceed to their evacuation stations and check
outside conditions.
- Report the abnormal situations and nature of emergency such
as fire, smoke, strange smell, damage….
- The Purser will contact cockpit and advise the commander of
situation in the cabin.
- If evacuation is required, follow the Unprepared emergency
procedures in section 7.6 CCM Iss02/ Rev00.
WHAT WILL CC DO WHEN COMMAND “CC & PASSENGER REMAIN

SEATED” IS GIVEN?
- Remain seated with seatbelt fastened and shoulder harness

secured.
- Sterile cockpit is in force,
- DO NOT initiate an evacuation unless life threatening.
SoCC/rev_002/2020
WHICH REASONS HAS CAUSED “REJECTED TAKE-OFF”?
- Sudden loss of engine thrust due to engine fire/ failure.

- Obstacles/ Obstructions on the run way.
- Instructions from ATC to discontinue taking off.
- Sudden change weather conditions such as wind shear.
- Malfunction of systems which indicates ambiguously or
complete system failure.
- Fire warning or severe damage.
RAPID DISEMBARKATION
- A rapid disembarkation will occur when there is bomb threat/

alert, any fuel leak which has become a fire. This is described
as passenger and crewmembers will escape rapidly from the
A/C through aerobridges/ steps/ stairs.
- This situation can be upgraded to an evacuation if required.
The deplaning passenger will be controlled by PIC through
interphone.
EVACUATION PREPARATION ON GROUND (NEW)
The situations such as rejected take off, fire, smoke, bomb

threat… during take-off/ landing or on ground where an
evacuation or deplaning passengers may be required.
When CC hear the command:
“Attention, crews at stations”
CC shall:
- Stop all tasks CC are doing and be at the assigned door on
ground.
- CC can leave their jump-seat to assess inside/ outside
conditions as well as passengers’ reactions which may provide
the important information to us.
- Report to Flight crew if abnormal situation,
SoCC/rev_002/2020
- Follow the PIC’s instruction and do not commence the

evacuation if not be required by PIC.
12 STEPS PREPARATION FOR EACUATION
1. CAPTAIN BRIEF PURSER

Brief about NITS sequence: (refer MTC09/2020)
- Nature of emergency: “What wrong?”- reason of emergency
preparation, information regarding the emergency situation,
how this affects the cabin and passengers.
- Intentions: Crash landing/ Ditching, Evacuate/ deplane
necessary or NOT after impact.
- Time available: Time for preparation and it will be
synchronized watches btwn Captain and Purser.
- Signals: of Brace/ Evacuation/ Remain seated (in event
evacuation is not required) and Special instructions such as
usable exits.
BRACE POSITION: At approximately 2000 ft, FC will
give command “CC, be seated for landing”. Brace
position warning is given less than 1 minute or at 500ft
before impact through:
i. Seatbelt sign flashing repeatedly
ii. Single chime repeatedly.
iii. PA announcement: BRACE FOR IMPACT,
BRACE FOR IMPACT
EVACUATION: Will be given by Captain through:
i. PA: EVACUATE X 3
ii. EVACUATION SIGNAL: Intermittent high-
pitched horn sound.
iii. A/C comes a complete stop.
REMAIN SEATED: command: “CC and PASSENGER

remain seated”
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2. ANNOUNCEMENT
i. Purser briefs other Cabin Crew and review NITS
sequence;
ii. Cabin light will be fully bright;
iii. Purser is responsible for making announcement through
PA to passengers from 1L Attendant Station to detailing
the nature of emergency, the time available and the
steps required in cabin preparation;
iv. If time and/ or duties permit the Pilot-in-Command (or
First Officer) should make announcement providing
additional appropriate information on the emergency
and the anticipated landing. It is essential that this PA
announcement does not over-ride the cabin preparation
PA announcement being made by the Purser.
v. The rest of the crew will make sure every passenger
follow instructions and coordinate their actions with the
P1’s announcement.
3. CHOOSE PSPs
To take over crew duties if crew incapacitated.
Who will be selected:
Airline crew members as they are trained on door operation
and Emergency procedure.
Military and police personnel as they are trained in crowd
control and able to give and take order
Strong and physically fit passengers
How many: Select 03 PSPs for each exit. (02 PSPs on ground at
the end of slide/ slide raft and 01 PSP at exit)
Brief them: How to open the door in ARMED/ DISARMED
mode
How to evacuate passengers
Emergency landing (All Door):
Jump and Slide: fully inflated slide
SoCC/rev_002/2020
Sit and slide: partially inflated slide

Over wing exits: Sit and slide
Ditching: Escape Slide: Pull tag and Jump
Escape Slide Raft: Board raft
Location & operation of vital safety equipment
Crash land: ELT, EMK, FAK, M, F.
Ditching:
Escape Slide: Transmitter only
Escape Slide Raft: ELT, EMK, FAK, M, F, Survival Kit.
PSP’s briefing to be conducted after completion announcement.
4. CHOOSE ABPs
They are selected to reduce crew duties and responsibilities.
To act as translator, to assist pregnant ladies, unaccompanied
minor, elderly person, handicapped passengers and non-
swimmers.
5. REPOSITION
If possible and if time permits.
Full Load: Reposition PSPs to nearest exits
Reposition ABPs next to invalids
Light load: Reposition passengers to the nearest exits for faster
and smoother evacuation.
6. LOOSEN TIGHT CLOTHING
To prevent from chocking, crewmember and passenger shall
remove all scarf, ties and loosen collar.
7. REMOVE SHARP OBJECTS
To minimize injuries: Pens, dentures, glasses – put into airsick
bag and place in the seat pocket in front. Remove high heels
shoes and stow in overhead bin
8. DEMONSTRATION
SoCC/rev_002/2020
There are 4 things to demo, the order of priority will be: Brace
position, Exits, safety card, and life vest (if ditching).
9. CHECK CABIN
PASSENGER fastened seatbelt, no smoking, seatback up right,
tray table secured, armrest down, window shade open, and no
obstructions on exits.
10. CHECK GALLEY & LAVATORY
Galley electric OFF, all equipment is stowed and latched. LAV is
closed and locked.
11. RETURN TO CREW STATION
Check main door, secure self, silent review, wait for brace signal.
NOTE: If preparation time is 10 or less 10 min, priority to secure:
PASSENGER fastened seatbelt, no smoking, seatback up right,
tray table secured, armrest down, window shade open. If having
time, explain brace position, show exits, select and brief PSPs
and ABPs.
12. REPORT
All Cc must report to P1 on cabin and galley readiness via
interphone. P1 will report to CAP, cabin light will be dimmed
(night).
SILENT REVIEW
“Silent review is a mental revision on emergency drill”
1. What is my brace command?

- Prepared: Brace x 2 / “Vào tư thế an toàn x 2”
- Unprepared: Emergency x2, head down, grab ankles,
remain seated.
“Khẩn cấp, khẩn cấp, cúi đầu, nắm cổ chân, ngồi yên tại chỗ”
2. How do I assess condition?
- Look through view port,
SoCC/rev_002/2020
- If there is fire, smoke, obstructions, hazardous damaged parts

of A/C … do not open the door.
- Ditching: Check swells, water level (Leakage of water)
3. How do I open the door during emergency?
- Crash land: ARMED mode.
- Ditching: Escape slide – DISARMED mode, Slide raft – ARMED
mode.
4. What do I do if:
- Doors cannot be opened: Use the considerable force to push
the door manually.
- Door cannot be opened: Block exits and direct passenger to
other usable exits.
- Slide fails to inflate: Pull MIH at door girt.
- Still fails to inflate: Block exit and direct passenger to other
usable exits.
- All slides fail to inflate: Use apron slide.
5. What are my evacuation commands?
- Crash land:
+ Prepared: Release seatbelt, leave everything, come
this way, hurry x 2, stand back. Jump x 2, Hurry x 2
“Tháo dây an toàn, bỏ đồ lại, đi lối này, nhanh, nhanh.
Lùi lại. Nhảy, nhảy, nhanh nhanh.”
+ Unprepared: Release seatbelt, leave everything,
shoe off, come this way, hurry x 2, stand back. Jump
x 2, Hurry x 2
“Tháo dây an toàn, bỏ đồ lại, tháo giày, đi lối này,
nhanh, nhanh. Lùi lại. Nhảy, nhảy, nhanh nhanh.”
- Ditching:
+ Prepared slide raft: Release seatbelt, leave
everything, come this way, hurry x 2, stand back.
Pull tag, board raft, move forward, hurry x 2.
SoCC/rev_002/2020
“Tháo dây an toàn, bỏ đồ lại, đi lối này, nhanhX 2. Lùi lại.

Giật thẻ, lên thuyền phao, trượt về phía trước, nhanhX 2”
+ Unprepared slide raft: Release seatbelt, leave
everything, shoe off, life jacket under seat, take it,
use it, come this way, hurry x 2, stand back. Pull tag,
board raft, move forward, hurry x 2
“Tháo dây an toàn, bỏ đồ lại, tháo giày, áo phao dưới
ghế, lấy áo, mặc áo, đi lối này, nhanh, nhanh. Lùi lại. Giật
thẻ, lên thuyền phao, trượt về phía trước, nhanh nhanh.”
+ Unprepared escape slide: Release seatbelt, leave
everything, lifejacket under seat, take it, use it, come
this way, hurry x 2. Pull tag, jump x 2, HURRY X 2.
“Tháo dây an toàn, bỏ đồ lại, áo phao dưới ghế, lấy áo,
mặc áo, đi lối này, nhanh, nhanh. Giật thẻ, nhảy nhảy,
nhanh nhanh.”
- Overwing command:
+ When you proccess to exits/ move into exit area: Move
out x2, move aside.
“Tránh ra, tránh ra, tránh sang bên (tránh ra)”
+Crash landing: Step out, slide to the back, hurry x 2.
“Bước ra, trượt về phía sau, nhanh nhanh.”
+ Ditching: step out, pull tags, jump forward, hurry x
2.
“Bước ra, giật thẻ, nhảy về phía trước, nhanh nhanh.”
- If door unsafe to open: Exit block, go that way, hurry x 2.
“Cửa đã khóa, đi lối kia, nhanh nhanh.”
APRON SLIDE (Only commence when all slides fail)
If all slides fail by any means, it will hang down outside from the
A/C. 02 people climb down the slide and extend it by using the
handgrips. It can be held at an angle to support evacuating pax.
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POST IMPACT DUTIES
A. CABIN CREW
1. Comply with evacuation order: Operate assigned door in
correct mode and commence evacuation command.
2. At the assigned station: Direct passenger to evacuate to
assigned and usable exits.
3. Check flight deck (P1), and all passenger evacuated and take
vital safety equipment.
- Crash land: F, M, EMK, FAK, ELT.
- Ditching:
+ Escape slide: ELT only
+ Slide raft: F, M, EMK, ELT, FAK, SK.
4. Crash landing:
Evacuate yourself to the nearest exits and assist on ground,
Take command,
Group passenger and move far away from the A/C,
Render first aid,
Do headcount,
Ensure ELT activated.
5. Ditching:
Escape slide:
Group all passenger in circles,
Place the injured and handicapped in the circles,
Take command,
Do headcount,
Ensure ELT activated.
Slide raft/ life raft:
Ensure passengers/ crews board slide raft/ raft,
Disconnect slide raft/ raft,
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Deploy EAM T25/ T32 life raft in case of any slide raft
inoperative,
Take command,
Do headcount,
Ensure ELT activated,
Supervise raft management duties.
B. PILOTS
Order evacuation,
Proceed to the cabin (Co-P will check FWD and evacuate, PIC
will check all to AFT and evacuate. Ensure no one left and vital
equipment is taken).
HOW MANY SLIDE RAFTS ARE THERE IN THE A/C?
- Slide rafts are only on the A/C ETOP type.

- The number of slide rafts is equal to the number of main doors.
POST IMPACT DUTIES WHEN SURVIVORS ARE IN A RAFT
- Secure survival kit,

- Disconnect the slide raft by raft knife,
- Take command,
- Check survivors from the water into raft and do headcount,
- Review and follow the Survival Manual found in SK,
- Render first aid for injured and distribute seasickness tablets,
- Deploy sea anchor and tie rafts together,
- Activate transmitter,
- Erect the canopy to avoid extreme temperature,
- Buoyancy tubes,
- Check raft condition (Water, damage, inflation), keep raft dry,
- Attract the attention of rescuer.
HOW TO LAUNCH A LIFE RAFT
1. Remove from the stowage,
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2. Take to the nearest exit,

3. Lift up the flag from pouch
4. Remove handle lanyard,
5. Secure the lanyard handle to the A/C frame,
6. Throw the life raft into the water,
7. Jerk the lanyard to inflate the life raft,
8. Pull it close to board the A/C,
9. Cut the lanyard to disconnect the raft with the A/C.
HOW MANY TYPES OF LIFE RAFT???
There are 2 types of life raft: EAM T25 and T32
- Type 1: T32 – 32 – 48 passengers

- Type 3: T25: 25 – 37 passengers
SURVIVAL FACTORS
- Morale: is made up of will power and discipline. This is the

first essential to survive.
- Knowledge of the use of equipment and the principles of
survival are essential to survival.
7 SURVIVAL ENEMIES
Pain | Extreme temperature variation | Thirst | Hunger | Fatigue |

Boredom | Loneliness
PRINCIPLES OF SURVIVAL
Protection, Location, water, food.
HELP POSITION (Heat escape lessening position)
Bring knee up towards the chest | Keep warms close to the body |
Huddle in groups | Minimize movement to conserve energy.
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WHAT IS SECURITY?
Security is to prevent or respond to act unlawful interference.
WEAPON & SUPPORTING TOOLS CARRIAGE POLICIES
Firearms/ weapons/ supporting tools will not be carried on VJC A/C

except handcuffs during carriage of prisoners/ detainees/ defendants.
Exemptions:
- Officers/ soldiers of High Cmd of Guard on duty to protect

VIP-A.
- In-flight security personnel who protect flights.
- Officers who escort criminals/ prisoners/ deportees/ … who are
permitted to carry with handcuffs.
SECURITY ALERT PROCEDURE:
- Cockpit door must be locked all the time,

- Maintain cabin/ cockpit/ cabin communication,
- Passenger is banned to visit the cockpit.
- Passenger liaison by cockpit crew is not permitted.
- During transit duty, Captain assigns 1 CC to maintain at main
entry door to keep surveillance.
- Only the authorized person whose duties are to service the A/C
are allowed to be around or on board.
- CC must be alert all the time.
- If A/C night stops, Captain must be to ensure adequate security
is provided for the A/C.
COUNTER THREAT RESPONSE MODEL (CTRM)
1. Level 1: Verbal abuse: Verbally defuse.

2. Level 2: Physical assault: Verbally defuse, use all available
resources (ABPs), use necessary force to manage the threat.
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3. Level 3: Life threatening: Evacuation or escape, use all available

resources (ABPs), use necessary force to manage the threat,
evasion.
4. Level 4: attack flight deck: Evacuation or escape, use all
available resources (ABPs), use necessary force to manage the
threat, evasion.
LEVEL 1 & 2 Defuse | LEVEL 3 & 4: Defend
In case of conflict, flight deck door will be remained lockdown mode

until the A/C on the ground.
The purpose of CTRM is to determine/ category the level of threat

to response correctly and find the best solutions.
The highest risk period of A/C is the first 60 min after take off.
03 LEVEL OF SECURITY
- Level 1: Social events: National day… It is COMPLICATED

- Level 2: There is intelligence information of unlawful interference
with civil aviation of which location, target, time, has not been
identified. It is SERIOUS
- Level 3: There is intelligence information of unlawful interference
with civil aviation of which location, target, time, has been
identified. It is EXTREMELY SERIOUS
CARRIAGE LIQUID AND GEL
International flights: Domestic flights:

▪ Max 1 liter per person. ▪ AV > 70%: prohibited
▪ Max 100ml per container ▪ AV < 24%: unlimited
▪ All containers are put in 1 ▪ 24% =< AV =< 70%: 5
transparent bag. liters.
Exemption: Medications, baby food, duty free items.
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IED – IMPROVISED EXPLOSIVE DEVICES
2 types of IED:
+ Explosive: Rapid expansion of gases accompanied by high temp,

violent shock and lound noise.
+ Incendiary: An exlosion with an added flammable subtance. This

produce heat and flame.
Components of IED:
Initiator/ detonator (ngòi nổ) length from 2 to 20 CM, power source:

battery, explosive material: powder/ paste and gel/ plastic/ sheeet
explosive, switch/ timer: electrical/ mechanical, wire/ string.
H.O.T ITEMS
It stands for Hidden, suspicious Obviously, not Typical of the area. It is

a process that cabin crew should use to make an initial assessment
about unattended doubtful or suspicious items.
When H.O.T items are found, we should:
DOs:
- Notify the Captain and comply with instructions.

- Remain calm,
- Reseat passenger away from items if possible,
- Stabilize the article in its present position. Pad the area with
wet materials such as pillows, blankets, clothes, seat cushions…
DON’Ts:
- Touch or move the article,

- Cut any strings, wires or tape,
- Open any closed containers/ compartments,
- Disconnect or cut any wires or electrical connections.
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When HOT items found on ground, C should:
- Do not cut, disconnect, move… the container.

- Report to the PIC/ PU.
- Report to Security Ground Personnel.
- Mark the area of the items/ identify the place.
- Make the descriptions about the items.
- Be ready to evacuate.
LRBL – LEAST RISK BOMB LOCATION (not anti lift device)
- Move passenger away from LRBL at least 4 to 6 rows,

- Move all safety equipment away from LRBL,
- Disarm door 2R/ 4R.
- Switch off all electronic source in the area,
- Build the 70 CM hard stable objects.
- Build the 25 CM wetted soft materials (NON-ALCOHOL).
- Put 1 plastic gab on it (Keep bomb dry)
- Mark bomb’s location by marker tape.
- Put the bomb on,
- Cover 1 plastic gab on the bomb,
- Build 25 CM wetted soft materials, blankets.
- Use seat cushions to stack on the ceiling and dampen the
cuishions with non-flammable liquid or water to prevent from
fire.
- Secure LRBL by clothes, seatbelt or lanyard.
- Be ready fire extinguisher in hands to fight fire.
- CC will occupy the cabin seat where is behind the last
occupied passenger seat.
ANTI LIFT DEVICE DETECTED
- Move passengers as far from the object as possible

- Secure object to prevent from slipping/moving
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- Cover object with soft materials

- Do not place wetted items in direct contact with suspected
device
- Relocate safety equipment from the vicinity of the device
- Standby with fire extinguishers and turn off non-essentia
electrical power
--------------------- START OF KITS ON BOARD ------------------------
SAAP KIT – Suspicious article action plan
How to check: Correct location | Seal intact | Valid date
There are 14 laminated SAAP, 2 mirrors, 1 marker tape, 1 search

management guide.
RESTRAINT KIT – RT
How to check: Correct location and quantity.
There are 20 fibbers wire of plastic, 2 tape roles, 1 safety scissors.
Universal Precaution Kit – UPK
It contains dry powder, skin wipes, gloves, protective apron, face/ eyes
mask, Germicidal disinfectant for surface cleaning, large absorbent
towel, pick up scoop with scraper, disposal waste bag and tie rap,
bonnet, index and instructions for use, shoes covers, medicine record
sheet and Engineer seals.
Operations:
- Don all protective items: gown, gloves, masks, bonnet…

- Sprinkle the dry powder into the leaked surface and wait 2
minutes.
- Use scoop and scraper to collect the gelled liquid and put it into
the first waste bag.
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- Apply the surface cleaning to contaminated surface and clean by

Large absorbent towel,
- Clean the area by using disinfectant germicidal wipe.
- Dispose scoop, scraper, protective combo into the first bag and
twist tie.
- Remove the gloves and put into the second bag, put the first
bag inside and then, tie it tightly and store it at right place.
- Clean the hands with skin wipe, wash the hands with soap and
under running water as soon as possible.
- The waste bag can be stored in the empty waste bin containers
in the LAV.
After use:
a. Follow the step for storing after use.
b. Inform PIC and Purser before and after UPK has been utilized.
c. Complete the following paperwork (Please refer to CCM 7.24.12
about amplified checklist for DGs in Passenger cabin during flight).
ASSK – AIRCRAFT SECURITY SEAL KIT
HOW TO CHECK: Correct location and quantity.

It includes: 20 A/C security seals (red seal), 5 hand-over forms.
Used by FC/ Engerneers who seal the A/C doors (usually in unexpected
night stop)
SURVIVAL KIT – SK
There are 5 small kits in SK:
- Kit 1: Sponge, water, whistle, mirror, F, raft repair kit, sea dye
marker, FA equipment, survival manual, bailing bucket, pocket
knife.
- Kit 2: Burnt ointment, water purification tablets, seasickness
tablets, antiseptic swabs, day night signal flares.
- Kit 3: Hand Pump.
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- Kit 4: Canopy mast.

- Kit 5: Canopy.
OPERATION OF
Atract Attention Items
1. Whistle / Flashlight: For signalling, use on foggy day or night

2. Sea Dye Marker: put in sea water => fluorescent dye brilliant
green spread out, use during DAY.
3. Flare:
Para Red Rocket Flare
Use Day/Night | RED flare + parachute at 1000ft - 40 secs
Remove RED bottom cap => hold vertical - above head, away
from body => Ensure hand remain clear of top => Pull Red ball
down to lauch.
Red Area Flare
Use Day/Night, water proof and float | RED flare + at 450ft

- 7 secs
- Press on the top with thumb => Launch tube will drop
- Hold sleeve firmly with one hand, another hand pulls down on
cap to unlock sleeve in place
- Unscrew cap free for ignition chain to drop
- Grip firm, stright up => Pull chain down sharply to lauch.
4. Signal mirror:
Used at DAY, reflect sunlight => attract attention of aircraft (30

miles) or ship (10 miles)
- Bring mirror close to the eye level => look through the hole
- Aim the hole to the taget, continue sweeping to attract
attention
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Raft Related Items:
1. Sponge / Bailing bucket:
- To soak up and bail water from raft => keep Raft dry
- Also use to collect rain water for drinking
2. Raft Repair Kit:
- Use to fix maximum 3-inch tears up.

- Remove the screw clam, insert 1 rubber-lined section inside
the tear, cover the tears with another metal plate => Screw in
to seal the tear.
3. Hand pump: Use to pump the raft, screw the pump into the
valve and top up the air
4. Canopy Mask / Red Canopy: To cover the Raft => protect
from enviromental conditions
5. Utility Knife: To cut static line and cut things.
Medical Related Items:
1. Water Purification Tablet:
- 1 tablet + 1 litter of water, shake, wait 1 minutes before drink/

if water condition is bad, 2 tablets, shake, and waits for 20 mins.
- Don’t dink without water, don’t put close to the eyes, don’t
use with sea water.
2. Glucose Tablets / Candy Charm: - Use for Low blood sugar
and to boost energy quickly
3. Burnt Ointment: - Use for skin treatment
4. Sea sickness tablet / Antiseptic swab: (Chống nôn / Bông Sát
khuẩn)
5. First aid kit: Includes: Bandage 4’’/2’’, Triangle bandage,
Adhesive Badage, Inhalant/Ammonia
--------------------- END OF KITS ON BOARD --------------------------
SoCC/rev_002/2020
COCKPIT SURVEILLANCE
1. Cockpit must be checked every 30 minutes,

2. To prevent food poisoning, cockpit crew should consume
different meals.
3. Cockpit crew should be never served at the same time.
4. Drink and meals should be never passed over the center panels.
5. Drinks for cockpit must be served on a tray and only 3/4th filled.
6. Damage can be caused by sugar and salt spillage.
7. Any spillage in the cockpit must be recorded in the Technical
Log.
8. No alcohol or containers for alcohol taken to the cockpit during
flights.
CABIN SURVEILLANCE
1. Report abnormalities: unusual noise, smells or abnormal

situations.
2. Prevent dangerous situations: Be aware of unsafe passenger
behavior. Ensure luggage is not in the aisle and passenger use
caution when opening overhead compartment.
3. Remain on duty: Never leave the service/galley area
unattended
4. Provide periodic service to the cockpit.
5. Answer the call lights immediately.
6. Keep the cabin clean: Aisle clean and clear.
7. Check LAV periodically (every 15 minutes)
8. Security service equipment: lock and latch is not in use
immediately.
9. Listen for announcement.
10. Watch for the passengers on the floor: VJ doesn’t allow
PASSENGERs to seat or lay on the floor.
11. Perform cabin check.
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THIEF ON BOARD (refer CC SAFETY BULLETIN 2019/07)
a. HOW TO REGCOGNISE?
- Go by group but seat separately, normally at rear seats and
aisle seats.
- Boarding first to observe passenger and their luggage.
b. TO MINIMIZE, CC MUST PAY FULLY ATTENTION:
- When PASSENGERs move, stand up or open OHB, that is
suspicious,
- When PASSENGERs change the seats/ search luggage on
OHB.
c. WHEN ALL SIGNS ARE IDENTIFIED:
- Approach them to ask for help, if they pretend to go to the
toilet/ embarrassed or returned their seats immediately, CC
must share information among team and assign each other
to watch over those passengers.
- Strictly: Dim2 for cabin light - enough for cc to observe, do
not turn off.
- Check cabin more regularly.
- Advise passengers to keep belongings (approximate size) in
the front where in their views.
- Keep eyes on suspicious passengers.
d. WHEN THE THIEVES ARE CAUGHT ON PLANE:
- CC must try to collect evidences as quickly as possible such
as taking photos/ getting information from witnesses, CC
must be sharp tough because their group will disperse
money and thief.
- After collect evidences, information of witnesses, PUR must
report to PIC, PIC forward information to Airport authorities.
HIJACKERS
Categories of Hijackers:
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- Professional: Terrorist
- Non- professional: Criminals, mentally unbalanced/ lunatics,
refugees, others may or may not have an objective.
Alert to cockpit crew if there is hijacker on board:
CC SPEAK:
“CAPTAIN, I MUST COME TO FLIGHT DECK IMMEDIATELY”
CAPTAIN ANSWERS: “I understand, you must speak to me

regarding a passenger demanding access to the flight deck”.
CC ANSWERS: “YES”.
This phraseology will be used when Hijackers want you to open

the cockpit door and they are controlling you. You must protect
cockpit at all COST. DO NOT OPEN EVEN BEING KILLED.
If they controlling you, to protect yourselves and Cockpit

crew, you must follow the demands of hijackers (except
opening cockpit door), keep calm them and try to keep PIC
updated.
If the Hijackers is not controlling you and you have chance to

notify cockpit crew, you will inform the following information:
- Level and nature of threat or disturbance,

- Seat number of hijackers,
- Number and location of potential hijackers,
- Type and number of weapons/ explosives carried,
- Physical description of potential hijackers,
- Demand of hijackers.
CLASSIFICATIONS OF THREATS
1. Non-specific threats:
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i. The airline is not identified

ii. The flight is not specified
iii. Date and time is not mentioned
iv. Point of origin or destination is not given.
v. Location of the bomb is not indicated
2. Specific threats
i. The originator of the threat identifies himself

ii. The airline is identified
iii. A specific airline/flight is mentioned
iv. Exact date/time is stated
v. The origin and or destination of the flight is given
vi. Names of airline staff on duty or passengers aboard the
aircraft are singled out.
vii. Phone numbers or description of unpublished airport
facilities is made known
THE HIGH-RISK AREAS
- The cockpit,
- Over-wing areas,
- The tail sections.
INCAPACITATION
Type of incapacitation:
1. Obvious one: This is a major or a total loss of function.

2. Subtle one: A partial loss of function occurs more frequently.
SoCC/rev_002/2020
PILOT Incapacitation
CC can know pilot incapacitated through: Checking cockpit 30

minutes intervals, emergency call from the cockpit, or from PA:
“Purser to flight deck”.
Handling procedure:
1. Proceed to the cockpit immediately,

2. Move arms and legs of pilot away from the control handles or
pedals.
3. Secure seatbelt and shoulder harness, restraint pilot arms under
shoulder harness and lock it.
4. Slide the seat completely afterwards and sideward and recline
the seatback fully.
5. Apply the quick donning mask for pilot and ask another CC
bring O2 to the cockpit to replace the quick donning mask.
6. Remove in cap pilot into the cabin if need to render first aid.
Ensure 2 people remain on cockpit.
7. Seek the after native pilot on board and seek the medical
assistances.
8. A CC or doctor will take care of in cap pilot.
CABIN CREW incapacitation
1. One cabin crew should notify the cockpit crew.

2. Render first aid if necessary,
3. In cap CC should be seated at the place that not block any exits,
such as window seats.
4. Cabin crew member must cover in cap CC’s duties.
5. If Purser in cap, the most senior CC covers the duties.
6. For operation of the door, the CC of opposite door will take
over the assigned door.
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DECOMPRESSION
Decompression will occur at 14,000ft or higher.
1. Slow decompression
Slow decompression is a gradual loss of cabin pressure (Greater
than 10 sec) caused by a slow leak in the fuselage or a
malfunction of the pressurization system.
CABIN AFFECTS:
- Nothing changes until the oxygen masks dropped down
automatically.
- “No smoking” and “Fasten seatbelt” sign will illuminate.
- Cross check with another cabin crew.
PHYSIOLOGICAL AFFECTS:
- Dizziness and headache,

- Fatigue,
- Clumsiness,
- Poor coordination,
- Impaired judgement and vision.
2. Rapid decompression
It is a sudden loss of cabin pressure (approximately 1 to 10 sec)

that may be caused by an explosion, a big rupture in the
fuselage or a serious malfunction of the pressurization system.
CABIN AFFECTS:
- Oxygen mask drop down in each PSU,

- There is a loud bang or rumble as cabin pressure lost,
- The strong and sudden loss of air leaving the A/C,
- Rapid drop on temperature,
- Mist and fog develop,
- Dust, loose objects may be flying around cabin.
SoCC/rev_002/2020
PHYSIOLOGICAL AFFECTS:
- Hypoxia,
- Rapid chest expansion, chest pain,
- Ears pain,
- Impaired judgements and vision,
- Body gas formation and expulsion,
- Headache,
- Dizziness
- Poor coordination,
- Difficulty in breathing and speaking,
- Hyperventilation
DECOMPRESSION DRILL
CAPT WILL MAKE ANNOUCEMENT:
“ATTENTION CREW, EMERGENCY DESCEND”
And turn on the “Fastened seat belt sign”. At that time, CC will:
1.Grab and don nearest oxygen mask. Cabin Crews must attend to
their own oxygen needs first in order to be able to assist passengers.
2.Sit on nearest seat and fasten seat belt: if necessary, sit on the
floor and hold on to rigid structure until aircraft levels off;
3.If it is possible, shout command to passengers through oxygen
mask or use P.A system by SHOUTING: “PULL MASK, DON MASK,
FASTEN SEATBELT”
4.Until considered safe to move aircraft levels off and Captain advises
the crew via PA “CC, A/C AT SAFE LEVEL”.
5.Sling portable oxygen bottle
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6.Cabin Crew Check:

Cockpit crew, other Cabin Crews and lavatories for passengers who
may need oxygen and assistance
Administer first aid to those who are injured or experiencing
decompression sickness
Reassure and comfort passengers
Reseat passengers away from windblast or danger area if there is an
opening in the fuselage
Check for cabin damage or other potential dangers
7.Purser informs Captain of aircraft, CC and passenger’s conditions
TUC – Time of Useful Consciousness
Altitude Time 30,000 ft. 45 seconds

22,000 ft. 5 minutes 35,000 ft. 30 seconds
25,000 ft. 2 minutes 40,000 ft. 18 seconds
28,000 ft. 1 minutes
This table is applicable for the passengers who are at rest. CC who
are doing work will be reduced.
REFUELING
1. CREW REQUIREMENT IN FUELING

i. FC/ Engineer must remain in the flight deck during fueling.
ii. The number of CC must not be less than number of CC
required to operate the AC.
2. PASSENGER SAFETY
i. At least 1 door opened with steps in the event of evacuation
and CC must be at the opened doors when attached with
steps.
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ii.D1L is the primary exit in most cases, P1 will be positioned at

this exit.
iii. In cases of evacuation during fueling without steps, the
armed door is required and used.
3. CABIN CREW RESPONSIBILITIES
i. Communication between cabin crew in normal/ emergency
situation will be via interphone or pressing ALL ATTND
button.
ii. Contact between cockpit and CC will be via PA or interphone
in normal situation, by pressing the EMER CALL button in
emergency situations.
iii. PA will be made to advise PASSENGERs be seated, release
seatbelt, no use handphone, no smoking or use any objects
likely spark or flame
iv. Cabin set to light.
v. “No smoking” is on and “Seatbelt sign” is off.
vi. No oxygen is to be administered.
vii. Notify if any hazards are detected in cabin, and refueling
must be stopped until it is safe to resume.
viii. Access to doors, exits and aisle keep unobstructed and 1 CC
must be stationed at the opened doors.
ix. Cabin crew must be alert and ready for an emergency
evacuation when instructed by PIC
REFUELING WHILST ONE ENGINE RUNNING
• One flight crew member must remain on the flight deck to

monitor the operating engine.
• An engineer is present at the aircraft fuelling station.
• The Captain shall brief the Purser of the one engine running
transit refuelling procedure.
• The left (No. 01) engine will be kept running and the right (No.
02) engine will be shut down
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• After the right (No. 2) engine has been shut down, the Co-Pilot
shall give the command:
• “CABIN CREW, DISARM SLIDES AND CROSS CHECKED”.
• During transit, the aft service door (D2R) shall be armed and
manned by a Cabin Crew and ensure unobstructed from
outside.
• All passenger embarkation, disembarkation and catering
activities will be through the forward service door (D1R) with
the permission of the PIC.
• In the event an emergency evacuation becomes necessary, all
primary exits not provided with steps/ aerobridge should be
ARMED and used. Cabin crew will assess for safe outside
condition before initiating passenger evacuation.
• The left-hand side exits may be considered to be used upon
confirmation from the flight deck crew that the left (No. 01)
engine has been shut down.
TURBULENCE
If the weather conditions, cloud structure and route forecast

indicate that turbulence is likely: CC should be pre-warned,
PASSENGERs must be advised to remain/ return the seatbelt
fastened, all loose equipment must be secured. CC must
remain to check PASSENGER’s seatbelt fastened. The top
Galley must be clear and no loose objects.
PIC brief Purser: NITS – Nature, Intention, Time, special
instructions.
Follow strictly the PA from cockpit: “All PASSENGERs and CC,
please be seated and fasten your seatbelt”.
PUR will attend the AFT Galley and ensure it is well prepared/
latched and locked. PUR assigns CC remain seated if too
shaky.
Classification of turbulence: light, moderate and severe.
SoCC/rev_002/2020
Expected turbulence:
i. Purser informs CCs,
ii. Purser/ CC shall make as turbulence PA,
iii. Walking and standing if possible, check visually as
defined in seatbelt compliance,
iv. CC reports to Purser on completion of visual check
through interphone “Cabin secured”,
v. Purser reports to cockpit through interphone “Cabin
secured”.
Unexpected turbulence:
i. If possible, Purser/ CC will make a PA,

ii. CC report to Purser “Cabin secured”,
iii. Purser reports to cockpit “Cabin secured” through
interphone.
Fasten seatbelt OFF:
i. Receive information that it is safe to reassume duties.

ii. Check cabin to ensure cabin/passenger not injured or
damaged.
iii. CC informs Purser about the cabin conditions.
iv. Calm and reassure PASSENGERs.
v. Purser will report to captain if any has occurred.
NOTE:
1. With light turbulence, no need to report to Purser, thumb up

with senior CC. Report when moderate and severe ones only.
2. Do not serve hot beverages during seat belt sign “ON”.
3. With light one, exchange thumb up with other CC when cabin
secured.
SoCC/rev_002/2020
4. With severe, do not attempt to ensure passenger fastened belt,

do not attempt to walk in the cabin, large PED must be stowed
under the seat.
CLASSES OF DANGEROUS GOODS
There are 9 classes of DGs:
- Class 1: Explosives: There are (5) divisions. Compatibility

group letters are also given. Only those explosives of
Divisions 1.4 Compatibility Group S (written as 1.4S)
are acceptable for carriage on passenger aircraft e.g.
dynamite…
- Class 2: Compressed gases: This class includes (1)
flammable gases, (2) non-flammable gases, (3)
poisonous gases, liquefied, dissolve under pressure
or deeply refrigerated permanent gases
- Class 3: Flammable liquids: This class comprises of liquids or
mixtures of liquid or liquids containing solids in
solution or suspension with the definition based as
their flash points
- Class 4: Flammable solids: 3 divisions: [4.1] Flammable solid,
[4.2] Substance liable to spontaneous and [4.3]
Water reactive substances
- Class 5: Oxidizing Material and Organic Peroxide: 2
division: [5.1] Oxidizing substances and [5.2]
Organic Peroxide.
- Class 6: Poisonous and Infectious Substances: 2 division:
[6.1] Poisonous and [6.2] infectious substances.
- Class 7: Radioactive material: 3 caterogies
- Class 8: Corrosives: mercury, acid, enzyme…
- Class 9: Miscellaneous: dry ice, magnetized material…
SoCC/rev_002/2020
NOTE: Besides DGs, VJ has some restrictions/ limited carriage for

Laptop 15 inches Mac-book Pro assembled and consumed from
9/2015 to 2/2017. It is ONLY transported as hand-luggage and must be
switched off during the whole time of flight. If there is any abnormal
like smoke, fire, damage/ falling into the seat structures, this must be
informed to CC for further actions. (Refer MTC38/2019)
PERMISSIBLE ARTICLES IN PASSENGER BAGGAGE
- Lighters/ matches (for smoking purpose ony): This is on person

only. Lighter fuel, lighter refills and lighters contaning
unabsorded liquid fuel are PROHIBITED.
- Wheelchairs powered by wet batteries (in check baggage
ONLY)
- Medicines and toilet articles necessary or appropriate for the
journey. This is carried maximum 2L/ 2KG per person. Max net
quantity of each container 0.5L/ 0.5KG.
- Alcoholic beverages: Less than 5L in receptacles.
- Dry ice: Hand baggage ONLY and used to pack perishables.
Maximum is 2KG per person.
- Bone-ash: carry on/ checked baggage put in the proper
container (urn) with death certificate + quarantine paper
FIXED OXYGEN SYSTEMS
- In the lavatories, there are 02 oxygen masks. When

decompression, they will be auto dropped down from the
ceiling and PASSENGER need to pull the masks firmly, don
and breath.
- In the cabin, each row will have 8 oxygen masks and it is
located in the PSU above PASSENGERs’ heads. It will be
automatically dropped down/ released by MRT.
- Its duration is about 15 mins.
SoCC/rev_002/2020
DOOR ARMING PROCEDURE
Ensure the door is locked with the door locking indicator showing
“Locked” in Green
Remove the safety pin (with red flag)
Push down the yellow arming lever to ARMED position
Check the door mode indicator shows ARMED in red
Stow the safety pin in top of door hinge with red flag not visible
Cross check opposite door is in ARMED mode
DOOR DISARMING PROCEDURE
Lift the yellow arming lever to DISARMED position

Check Door mode indicator shows DISARMED in green
Insert the safety pin with red flag hanging clearly visible over the
yellow arming lever
Cross-check opposite door is in DISARMED mode.
FIRE
a. There are 3 elements for fire to exist: Materials (Uncontrol),
heat (control), oxygen (uncontrol).
b. There are 3 classes of fire: A – Combustible materials, B –
flammable liquid, C – electrical
c. Prevention:
- Alertness for passengers smoking in the lavatories
- Being alert for obstructed smoke detector in the lavatories
- Check lavatories periodically once every 15 minutes.
- Waste bins flap in both galley and toilet are fully
serviceable and not jammed with waste
- Monitor cabin floor for excess paper e.g. (newspapers,
magazines) and should be picked up
SoCC/rev_002/2020
- Approved two large polyethylene waste bin bags may be

used to discard waste such as paper, Styrofoam cups etc.
when galley bins are full or unserviceable
- Approved polyethylene waste bin bags may be stored on
the lavatory floors provided that the bags are knotted and
lavatory door locked
- Report malfunctioning of electrical equipment promptly
- Do not reset any circuit breaker that may have popped out.
Inform Captain
d. Cabin crew fire drill
Fire fighter: Identify what kind of fire and source, Switch off all
electrical supply involved, Choose the fire fighter equipment,
Directly fight fire, Fire fighter must attract the communicator’s
attention.
Communicator: Will keep the PIC/CAPT updated: location, nature,
severity, action taken, reaction of PASSENGER.
Co-coordinator: who will assist Fire fighter to take the equipment:
X, G, fire extinguisher, smoke goggles, PBE, isolate the POBs far
away fire, keep PASSENGER calm and seated, advise
PASSENGER to breathe through wetted handkerchiefs or other
materials, if fire out, pour water or non-flammable into
smothering embers to prevent re-ignition, Maintain the
monitoring, the communicator must be updated latest, remove
the electrical power away affected area,
e. Oven fire:
Close the oven door, shut off the electricity to isolate the heat,
turn off the air vent, grab the nearest HAL, call the back-up,
inform CAPT, Open the door to fit the HAL nozzle, discharge
small amount of HAL to oven, close oven door, monitor for re-
ignition.
Oven fire precaution:
- Never store items that might catch fire in the oven,
SoCC/rev_002/2020
- No dry ice package is left on the oven inserts,

- Never remove flamed items from the oven,
- Never extinguish smothering embers in the oven using liquids
or water,
- Never reset any circuit breaker without PIC’s approval.
f. LAV FIRE:
Feel the LAV door by the back of hands,
Don PBE if smoke is visible.
IF HOT:
- Open the door slightly and use door as shield,
- Insert HAL and discharge fully,
- Close the door,
- Put on Gloves and enter the LAV to locate the source of fire,
- Dampen burnt objects with water for class A only,
- Monitor for re-ignition.
IF COOL:
- Open the door slightly,

- Enter the LAV and locate the source of fire,
- If fire is visible, direct HAL to aim to the base of fire, if not, use
X to level off panels to locate the fire source,
- Discharge HAL
- Dampen burnt objects with water for class A only,
- Monitor for re-ignition.
g. OHB STOWAGE FIRE
i. Feel the affected compartment cover with back of hand to
locate source of fire
ii. Clear the affected area by reseating passengers
iii. Open the bin cover slowly only to fit Halon/ BCF nozzle and
discharge fully. Then close bin to allow fire to starve
iv. Dampen burnt objects with water for Class A fire only
SoCC/rev_002/2020
v. Monitor for re-ignition

vi. Remove articles from adjacent bins and relocate any safety
equipment
h. TRASH CONTAINER FIRE
- Use fire extinguisher or pour water or non-flammable
liquid to extinguish smothering trash.
- Inform Captain
i. ELECTRICAL FIRE
- Turn the appropriate switch off
- Use Halon/ BCF
- Inform the Captain
j. CLOTHING FIRE
- Smother with a blanket or coat
- Pour water or non-flammable liquid
k. SEAT CUISHION FIRE
- Smother with a blanket or coat
- Remove the cushion and place it on the floor
- Use extinguisher, pour water or any non-flammable
liquid
l. SMOKE IN THE CABIN
Some smoke sources are from:
- Overheated electrical equipment;
- Smoke transferred through the air conditioning system;
- Waste bin in lavatories;
- Oven fires.
SMOKE PROCEDURE:
- Inform Captain immediately using the interphone
- Put on PBE and take BCF along
- Locate source of fire and fight fire
- Move passengers away from the source of smoke
SoCC/rev_002/2020
- Advise passengers through PA to bend forward and

stay low below the smoke level (preferably at armrest
level) to avoid smoke inhalation
- Give wet towels and advise passengers to cover their
nose and mouth If towels are not available, advise
them to use ties, handkerchiefs or any piece of clothing
m. FIRE/ SMOKE ON GROUND
- The first crewmember aware of the emergency will
immediately fight the fire and call for backup crew to
advise the Captain
- The Captain will evaluate the situation and if necessary,
will initiate the evacuation
n. ON PERSON
- Immediately smother the flame using a coat or a
blanket
- DO NOT fan the fire
- Never use an extinguisher on a person
o. LITHIUM BATTERY FIRE
If there are fire or flames,
❖ Relocation of passenger seating
❖ Don protective equipment (e.g. PBE, gloves) of necessary.
❖ Take HAL/ BCF extinguisher and discharge HAL/ BCF to
❖ Suppress the flames prior cool down the PED or the Spare
lithium battery.
❖ When the flames are suppressed, pour water or non-
flammable liquid.
❖ Put on fire gloves to move when the PED or the spare
battery can be safely moved (consider the use of any
suitable empty receptacle: standard unit or lavatory waste
bin).
❖ Immerse water/ non-flammable liquid to prevent fire
reignition.
❖ DO NOT move device until it has cooled down and monitor
re-ignition.
SoCC/rev_002/2020
❖ Monitoring for remainder of fight to ensure the device

remain submersed.
If there are no flames or fire:
❖ Remove external electrical power from devices (if safe to do
so)
❖ Don protective equipment (e.g. PBE, gloves) if necessary.
❖ Douse devices with water (or other non-flammable liquid to
cool cells and prevent ignition of adjacent cells.
❖ DO NOT move device until it has cooled down and monitor
re-ignition.
❖ Monitoring for remainder of fight to ensure the device
remain submersed.
NOTE: Procedure of moving the devices once it has been cooled
(Refer to safety bulletin 2019)
------------ START OF SAFETY / EMERGENCY EQUIPMENT -----------
GLOVES - AVAILABLE ON VN-A522, 532, 535, 541, 542, 544

It is located at every single CC station. It is used for grasp hot or
burning parts.
Pre-flight check: Correct location and quantity.
PORTABLE FIRE EXTINGUISHER (HAL)
Pre-flight check for Halon in general: The correct location,
secure in bracket, pressure gauge needle or arrow in GREEN
ZONE, seal intact, nozzle unobstructed/ unstuck.
OPERATION:
AIR TOTAL (10s): remove from the bracket, lift the handle,
press the black safety guard down, aim at the base of fire, press
trigger and fight the fire in sweeping motion.
KIDDIE 1211, 1-10 (12s): remove from the bracket, pull the
ring pin, lift the handle, aim at the base of fire, press trigger and
fight the fire in sweeping motion.
SoCC/rev_002/2020
ALTERNATIVE/ HAFEX (10s): remove from the bracket by lift

up 1st latch 1hand, 1 hand hold the cylinder, remove the 2nd
latch, pull the ring pin, lift the handle, aim at the base of fire,
press trigger and fight the fire in sweeping motion.
PRECAUTIONS:
When using it in the confined area such as lavatory, don PBE to
avoid dizziness, poor coordination, fatigue….
When use for electric leakage fire, remove the power source.
Avoid discharging on person.
IF they are used on cockpit, FC must use oxygen masks selected
to 100% oxygen.
Effective range: from 4 to 6 ft.
LAVATORY EXTINGUISHER
Pre-flight check: The pressure gauge needle is in the GREEN

BAND.
It is located above the waste bin in the lavatory. This equipment
will measure the temperature of waste bin. If the temperature is
around or above 79 degree (indicated on pressure gauge), the
tube with a plug will be fusible and the compressed CO2 in the
spherical container will puff (nhả khói) to stop fire.
PROTECTIVE BREATHING EQUIPMENTS (PBE)

Operation of the equipment is based on reactions between KO2
and CO2.
PRECAUTIONS:
Before: Wipe off any oil base from face.
While: Ensure hair tucked above neck seal.
After: Ruffle hair get rid of excess oxygen from hair.
Do not use PBE if the bag has been opened, if the bag is soft, or
humidity indicator change into pink.
Don’t use if the noise cannot be heard, obtain another unit.
SoCC/rev_002/2020
When the noise stops, remove it at non-hazardous area.

*** Do not use PBE – DRAGGER if the DRAGGER is failed when it
is activated but cannot breathe normally through aural nasal
mask after pulling lanyard.
PBE – SCOTT
Pre-flight check: Correct location, secure in stowage, humidity
indicator is green (not pink)
Operation: Open the container, remove PBE from pouch/ bag,
pull the pin until free to activate chemical generator, PBE is
inflating indicating oxygen is flowing. If there is no noise from
the hood or it does not inflate, obtain another unit. Then, bend
forward, widen the neck seal with thumbs, don PBE and breathe
normally. When oxygen is depleting, PBE will collapse.
PBE – DRAEGER
Pre – flight check: Correct location, secure in stowage, locking
clamp and seal intact, yellow service indicator not broken.
Operation: Pushing up the locking clamp to from stowage box,
remove PBE from the pouch, bend forward, widen neck seal
with the back of your hands, don PBE. Then, pull down the
lanyard at the base of hood to activate the starter candle
(generator), fasten the body belt around the waist and knot (tie)
it to secure.
PBE – AEROSPACE
Pre – flight check: Correct location, secure in stowage, the
intact (integrity) of the tamper (new) seal. The vacuum bag is
present and clear through the inspection port.
Operation: Open from stowage box, remove the PBE from the
vacuum sealed bag, bend forward, widen the neck seal with
palm facing and don PBE, pull the straps forward to activate
and backward to secure, breathe normally.
SoCC/rev_002/2020
Do not use the bag previously used. The bag is soft, not
conform tightly to the package.
Comparation among 3 types of PBEs:
Similar: Reaction between KO2 and CO2, provide oxygen in
case of smoking and decompression.
Differences:
SCOTT DRAEGER AEROSPACE
Duration: 15 min Duration 20min Duration 15min
Activate the Don PBE before Don PBE before
generator before activate the activate the
don PBE generator generator
The hood is fit There is the pouch The hood is fit
front of the chest
Weight, sharp, Weight, sharp, Weight, sharp, color
color color
There is no mask Aural nasals mask Aural nasals mask
OXYGEN EQUIPMENT (O2)

PRECAUTION:
Before:
Move out of the fire area.
Do not use while refueling is in process.
Wipe off the oil from the victim’s face.
Ensure selector flow rate clearly displayed in flow indicator
window
While:
When using the disposable masks, the mental strip at the top of
the nose bridge must be pinched to avoid escape the oxygen
from the mask.
Leave at least 500 PSI in the bottle to use for CC after
decompression and under 200 for maintenance.
SoCC/rev_002/2020
After:
Turn the on/off knob clockwise until the flow of oxygen stops.
Return oxygen bottle and oral-nasal mask to original its stored
position.
Note in cabin condition log to ensure for replacement.
PRE-FLIGHT CHECK: Correct location and quantity, secure in

bracket, pressure gauge needle pointing within or above the
color zone, mask in the plastic container/ pouch, tube not
damaged.
Oxygen bottles are equipped with an “ON/OFF” knob, pressure
gauge, a shoulder strap, and 1 or 2 constant flow outlets. It’s
also enclosed with 2 disposable sterile masks...
SCOTT TYPE
Operation: Sling over shoulder, insert the tube to the outlet
(choose the approximate valve: LO, 2 LPM ~ 155 mins/ HI, 4
LPM ~ 77 min), turn on the knob to arrow (counter clockwise),
check oxygen mask over the nose and mouth of victim, secure
by the head strap, secure the bottle (under the seat be the belt)
and monitor the victim’s condition.
Note: the time using the bottle of PASSENGER, monitor the
usage every 10 min (10 min intervals).
POCA TYPE
Pre-flight check: Correct location, secure in bracket, pressure
gauge needle pointing within or above the green line, clean
mask in the container, with tubing not damaged.
Operation: Sling over shoulder and ensure that the mask is
attached to the outlet, turn Knob into 2LPM or 4 LPM by
indicating window to correct flow of oxygen, check oxygen by
movement of green indicator in tubing or inflation of reservoir
SoCC/rev_002/2020
bag. place mask over victim’s nose and mouth with head strap
secured, secure bottle and monitor condition of casualty.
Note: the time passenger to be administered and monitor every
10 mins (interval)
Warning:
- Do not turn the ON-OFF control knob past the stop at the 4LPM
setting. Do not use hand or fist to turn the control knob or ON-
OFF.
- Attempted use with the ON-OFF control knob to any other
position can cause the flow of oxygen to stop completely, which
may cause personal injury or death of the user
AVOX (2 knobs, 1 for open/ close, 1 for outlet 2 or 4 LPM)
Pre-flight check: Correct location, secure in bracket, pressure

gauge needle pointing within or above the green line, clean
mask in the container, with tubing not damaged.

attached to the outlet, turn 1st knob (on the top) into 2LPM or 4
LPM by indicating window to correct flow of oxygen. Turn on
sideward (2nd) knob to allow oxygen go out. Check oxygen by
movement of green indicator in tubing mask or inflation of
reservoir bag, place mask over victim’s nose and mouth with
head strap secured, secure bottle and monitor casualty’s
condition, note the time passenger to be administered and
monitor every 10 mins (interval)
INTEGRA SERIES LIGHTWEIGHT PORTABLE OXYGEN CYLINDER

ASSEMBLY – POCA (WEIGHT 50% LESS THAN)

attached to the outlet, turn the valve to ON position and open
the valve fully, turn the flow selector knob (2/ 4LPM) and ensure
the indicator windows show clearly the flow rate, Check oxygen
by movement of green indicator in tubing mask or inflation of
reservoir bag, place mask over victim’s nose and mouth with
SoCC/rev_002/2020
head strap secured, secure bottle and monitor casualty’s

condition.
LIFE LINE (LL)

Stowage: This equipment is put in the starboard overhead
locker right at the over-wing exit. Check: correct quantity and
stowage.
Operation: Remove from the pocket, attach the lifeline on the
yellow ring on the exit frame OUTER TOP CORNER (visible when
removing the exit), attach the other end of the line to the ring
on the wing, pull the life line taut using the red pull tape,
instruct passenger to use it during evacuation.
ESCAPE ROPE (ER)
There are 2 escape rope stowed above captain.

Usage: Pull it firmly to make sure to the AC structure bf using.
Throw out the window, use Leg-body-leg technique to climb
out. When grasping the rope, with both hands, climb down the
rope by facing with fuselage. Length: 5.5m
EMER LOCATOR TRANSMITTER
Pre-flight check: Correct location and quantity, secure in the

stowage, toggle in ARM mode and the water switch sensor is
attached.
NOTE: Do not touch to ELT especially toggle to avoid
unexpected movement.
Operation:
On sea On land
Attach lanyard into life vest or Erect antenna,
slide raft, Switch the toggle “ON” mode,
Erect antenna, Place ELT upright position, at the
Put it into the water, clear and open ground.
Check the indications.
SoCC/rev_002/2020
Indications: Red light flashing intermittently & buzzer sounds.

NOTEs:
- During pre-flight check, if ELT is in OFF mode, do NOT
switch it to ARM but report to Purser and write in CCLB.
- Ditching, if there is no indication, slide toggle to ON
position.
- If more than 1 ELT available, activate one by one.
MULTI-FUNCTION PERSONAL LOCATOR BEACONS (PLB) – ON A/C

THOMAS COOK
Pre- flight check: Correct location and quantity, secure in the

stowage, ensure the battery is installed in the cavity at the base
of PLB and the locking mechanism is locked in place/ rear face
of PLB.
Operation: Erect antenna, manually switch to ON position by

pulling the lanyard or slide switch down until the switch clicks
into ON position, place the lanyard around your wrist, Take
action by pressing the PRESS TO TALK key and speaking into
microphone for responding to the received signal, or initiating a
transmission.
NOTE: Take care that the antenna is out of the water to allow
proper radiation of the signal
FLASH LIGHT (F)
Duration: 8hrs/ can be rechargeable.

DME – LED
Pre-flight check: Correct location, secure in the bracket, RED
LED light flashes every 3 – 7 sec, plastic guard in place.
Operation: Pull from the bracket, flashlight is automatically
illuminated, return by placing the old bracket.
DME ON/OFF – water resistance
SoCC/rev_002/2020
Pre-flight check: Correct location, secure in the bracket, must

TURN ON for a while to make sure it is in good condition.
Operation: Put out from the bracket, then switch ON to use,
TURN OFF and return to bracket after using it.
DME Cooperation
Pre-flight check: Correct location, secure in the bracket, press
PUSH TO TEST button to check the status (green light
illuminates)
Operation: Pull from the bracket, flashlight is automatically
illuminated, return by placing the old bracket to recharge.
MEGAPHONE
Used when PA inop and/or control crowding on ground.
HOW TO CHECK: correct location, secure and press PTT having

clicking sound.
OPERATION:
- Remove from the bracket,

- Place the strap around the wrist,
- Aim megaphone upward to crowding,
- Hold mouth piece close to lips,
- Press PTT and hold to talk.
MEDICAL EQUIPMENT – EMK / FAK (refer MTC30/2020)
How to check: Correct location, secure in the stowage, seal intact (with
lead seal or red seal) and validation
CC RESPONSIBILITIES:
- With EMK, after getting permission from PIC and having a

qualified doctor or the medical personnel on board, CC
must immediately open the EMK to treat for casualty.
SoCC/rev_002/2020
- With FAK, CC must open it immediately and follow the

usage guide in FAK.
- CC must complete the medical article use form EPF 147 put
in EMK/ FAK. To do it, follow instructions in the kit.
- Upon landing, use the RED seal to seal the EMK which is
stowed in the kit and note the seal no into the Form EPF
147.
- Return the form back into EMK/FAK.
- Purser must write down in CCLB and inform PIC for
Technical log entry.
- CC must inform Engineering staff and CC next team (if any).
NUMBER OF FAK REQUIREMENT
00 – 99: 01 200 – 299: 03
100 – 199: 02 300 and more: 04
NOTE:
- If flight have 2 FAK broken seals, it cannot fly. At least 1 FAK

sealed and have not been opened before. FAK will be
replaced every 2 days.
- On VN-A522, 532, 535, 541, 542, 544, EMK will be located at
Doghouse 37ABC (refer MTC08/2020)
UPDATES:
- In the FAK, there is a new thing which is CPR resuscitation

aids / resuscitation mask with one-way valve.
------------ END OF SAFETY / EMERGENCY QUIPMENT ---------------
SoCC/rev_002/2020
START
MEASURE UNITS
1 mile = 1.6 km | 1 nautical mile = 1.8 km |

1 ft = 0.3 m | 1 inch = 2,54 cm
PSI: Per square inch
LPM: Liter per minute
A/C TECHNICAL INDEXES
Max taxi speed ~ 50 km/h | Average flight speed ~ 930 km/h

Fueling: 1 ton ~ 4 min (A321)
A/C FEATURES INDEXES
Cabin Ready Button: Available on 666/ 668/ 669

Thomas Cook A/C: 220 seats + PLB + Draeger PBE
ACF registration: VN-A520, 521, 531.
ACF FEATURES: WHAT ARE NEW ON A321 ACF???
- There is a center ceiling stowage where contains 1 UPK and

2 SK. There are straps to secure equipment inside. To open,
1 hand put underneath the CCS next to the latch, 1 hand
pull the latch handle, support until it stops.
- There are 240 seats, 6 CC seats, 2 Galleys and 3 Lavatories.
- Safety demo rows will be: 1, 19, 29.
- Emergency exits will be: 19/ 20 ABCDEF and 29BCDEF/ 30A.
- Door 3L/R will be single escape slide. If fails to inflate, full
MIH at the upper righthand side at door frame.
END
SoCC/rev_002/2020
FIRST AID
INTRODUCTION
First aid is immediate help or initial medical assistance given to a

casualty who is injured or suddenly taken ill before the arrival of
professional medical aid.
C – Confident and calm
A – Alert
R – Resourceful
E – Efficiency and empathy
OBJECTIVE OF FA
Preserve life
Prevent the condition from worsening.
Promote recovery
GATHER INFORMATION
Look for SIGNs of abnormalities: Color of skin, bleeding,

breathing, shape, medical alert clue.
Casualty’s SYMTOMS.
HISTORY: Eat s.th, previous illness, what/ when/ where/ how it
happened.
DOs and DONTs in FA
DOs:
Wash hands with soap and water
Wear gloves in the FAK.
Wear CPR resuscitation aids or resuscitation mask with one-
way valve when giving artificial ventilation
Keep the casualty from crowding the casualty.
SoCC/rev_002/2020
If passenger identifies himself/ herself as a doctor, ask to see

credentials.
When treated the casualty, must dispose all soiled materials
to prevent spread of infection.
DONTs:
Never offer medication not from FAK to casualty.

Never offer casualty medication from personal supply.
Never administer liquid or food to unconscious casualty.
Never discuss casualty’s condition front of him/ her.
Never injection.
Never minimize passenger’s complaints concerning illness or
injury.
Do not accept to store medication/ insulin in ice drawer.
THE HUMAN RESPIRATORY | CIRCULATION SYSTEM
INDEX PULSE BREATHING

Adult (Above 8) 60 – 80 16 – 20
Child (1 < child < 8) 80 – 100 20 – 24
Infant (Under 1) 100 – 120 24 – 28
Unit: Time per minute
SIGN OF LIFE/ DEATH
SIGNs of life: Breathing, pulse, may be conscious/ unconscious,

pupils react with light.
SIGNs of death: No breathing, no pulse, unconscious, pupils do
not react with light.
NOTE:
Every first aid situation must be informed PIC.

ONLY doctor can pronounce casualty’s DEATH.
SoCC/rev_002/2020
When PASSENGER dies:
Move casualty to window seat, fasten seatbelt and secure by

ESB if possible.
Cover by blanket/ jacket.
Don oxygen mask to cover nose and mouth but do not open
oxygen.
Close eyelids of casualty or use sunglasses/ eye cover.
Find the casualty’s luggage to collect information, must have
1 witness. Put luggage as near as possible to casualty.
INCIDENT ON BOARD
I Provide the emergency action plan.

II Inform Purser and commander.
III Make a PA to ask assistance from medical personnel.
IV Request assistance upon arrival if necessary.
There are 3 CCs revolving to rendering first aid:
Primary first aider: Assess situation following DRABC action

plan, attract another CC for communicator first aider,
classify incident: minor/ severe, provide first aid
management.
Communicator first aider: Advise another CC of the
incident: Backup first aider, inform Purser/ commander
classification of incident, maintain communication with
Purser and assist if required, keep PASSENGERs calm.
Back up first aider: obtain the FA equipment and go to
Primary F/Aider, assist primary F/Aider with DRABC, action
plan and first aid management.
SoCC/rev_002/2020
METHOD FOR GIVING ARTIFICIAL VENTILATION
1. Mouth to mouth
2. Mouth to nose
✓ Casualty’s mouth is not readily open.
✓ Casualty’s mouth is badly injured
3. Cover both mouth and nose – for infant only
4. Using CPR resuscitation aids or resuscitation mask with one-
way valve.
PRECAUTION WHEN GIVING ARTIFICIAL VENTILATION
There 4 things we must mind:

Wear the face mask
Use CPR resuscitation aids or resuscitation mask with one-way
valve and follow the instruction step. It can be found in the
FAK.
Wear gloves
Ensure you have no ulcers or cuts in your mouth if you need
give artificial ventilation.
THE EMERGENCY ACTION PLAN:
The primary survey: DRABC

The secondary survey: History, monitor, HEAD to TOE
examination.
Recovery position
PRIMARY SURVEY: DRABC
NOTE: ALL SICKNESSES MUST APPLY DRABC

D – Danger: Check area SAFE and CLEAR to remain safety for first
aider, casualty and surroundings.
R – Responsiveness: Check the casualty’s response. We will check
base on: A – V – P - U
SoCC/rev_002/2020
✓ A – Alert: Ask casualty “R you alright, R you okay?”

✓ V – Raise your voice: Ask PASSENGER do some things
“Can you open your eyes? Hold my hand and release it”
✓ P: Pull the baby hair/ Pinch the waist. You can do only 1
thing.
✓ U – Unresponsiveness: Unconscious or not.
If no response after do all thing above, ask other CC to take

FAK “Help me to take the FAK”.
NOTE: With infant, we use A P U only and we call by tickling

the feet soles “infant, infant”.
A – Airway: Check the airway to ensure no foreign objects inside

victim’s mouth and stuck the airway.
B – Breathing: We will check by LOOK, LISTEN and FEEL. Do 3
things at the same time UP TO 10sec. We will observe Chest
up/down, sounds of breathing, and feeling by cheek.
C – CPR. If unconscious, apply CPR immediately.
SECOND SURVEY: SAMPLE MODEL AND HEAD TO TOA

EXAMINATION
The survey contents: S-A-M-P-L-E. This is applied when

PASSENGER is breathing and conscious.
✓ S-ign & symptoms ✓ P-revious medical history

✓ A-llergy ✓ L-ast meal
✓ M-edication ✓ E-vent history
HEAD TO TOE examination contents: head/ ear and nose/
eyes/ mouth/ skin/ back/ collarbone and ribcage/ abdomen/
arms hip and legs. This is applied when PASSENGER is not
fully conscious.
SoCC/rev_002/2020
RECOVERY POSITION
This position is for maintaining opening airway, preventing the

tongue from falling backward, and allowing drainage of fluid,
mucus and vomit.
DON’T APPLY FOR PREGNANCY & SUSPECTED SPINAL INJURY.
FOR ADULT/ CHILD:
Knee beside casualty, place the arm nearest to you alongside
of head.
Another hand put against his/ her cheek and support.
Bend the knee furthest to you.
Turn casualty towards you and move backwards as you turn.
Monitor vital signs every 5 mins.
Change the recovery position by turning him/her opposite
every 30 mins to avoid numb.
FOR INFANT:
Cradle infant into your arms with his head slightly tilted
downwards.
Monitor vital signs every few minutes.
CPR – CARDIO PULMONARY RESUSCITATION
This will be performed chest compression & artificial ventilation.

There are four techniques: Mouth to mouth, mouth to nose
(When mouth not readily open, mouth is injured badly), mouth
cover both nose and mouth (ONLY for INFANT), AMBU/ pocket
mask.
PROCEDURE:
IF breathing, put into the recovery position.
IF no breathing, CPR. But ENSURE airway open before performing
CPR (We use 2 rescue breathings/ artificial ventilation - 1st)
IF CHEST NOT RAISE: Re-open airway (2 rescue breathings – 2nd).
If chest raises, perform CPR. IF doesn’t raise ➔ Total choking. This
time, we ONLY CHEST COMPRESSION. In case of foreign object
removed after compression, take it out and full CPR.
SoCC/rev_002/2020
IF CHEST RAISES: Apply CPR (Chest compression + artificial

ventilation).
CPR techniques on adult/ child/ infant:
Put the casualty at the firm surface.

Knee beside casualty between shoulder and waist.
Place one hand at center of the chest (LOWER HALF
STERNUM) and between nipples line, put another hand on
top of first hand. DO NOT LET FINGER TOUCH THE CHEST.
Keep the arms/ elbows straight.
Use your upper body weight and push straight down.
Compression depth from 4 to 5 CM.
Push 30 chest compression to 2 artificial ventilation.
Chest compression: 100 times/ min.
Using 2 hands to press.
During perform CPR, observe the signs of life by look, listen,
and feel.
If NO BREATHING, continue compression.
If BREATHING, put into the recovery position.
WITH CHILD: Use 1 hand only + compression depth is from 2 to 3

cm.
WITH INFANT: Use 2 fingers: middle and ring ones, depth is from
1 to 2 cm, position is a little bit under nipple line.
When will we stop CPR?
Casualty is revived
You are relieved by Medical personnel.
You are too exhausted to continue/ but there must have
someone replace you.
The doctor pronounced casualty died.
SoCC/rev_002/2020
FAINTING
It is caused by temporary reduction of blood to the brain.

Sign and symptoms of casualty: Pale face, nausea, unsteadiness,
cold sweat.
Management:
Check DRABC.
Administer oxygen.
Raise casualty’s legs and loosen tight clothing.
Apply cold towel on forehead.
Monitor and reassure casualty.
Do not let casualty stand until they recovered completely.
If unconscious, treat as unconscious management.
SHOCK
May result in death. It is more dangerous than fainting. Therefore,

treat as shock for unsure situations.
Signs and symptoms: Pale face, sweating, dizzy, weak, breathing
is shallow and fast, cold skin.
Management: Like fainting, keep casualty warm, do not give
anything by mouth, monitor signs of life, inform PIC and seek for
medical assistance.
UNCONSCIOUSNESS
Lay casualty flat on the floor.

Check DRABC.
Place into Recovery position.
Administer oxygen.
Commence external physical examination from top to toe for
injuries.
Ask PASSENGER seated nearby observes if they see anything
of loss consciousness.
SoCC/rev_002/2020
If cannot breathe, administer artificial ventilation/ CPR.

Do not give anything by mouth if casualty is not total
conscious.
CHOKING (Airway obstruction)
a. Partial choking
When you come to PASSENGER, ask PASSENGER whether
they can talk something, it is partial choking. Just ask him/ her
to cough out.
b. Total choking – conscious adult/ child
When you approach to PASSENGER, you ask but he/ she
cannot reply you, it means total choking.
Now you ask to help: “I am CC, may I help you?”
If woman, you should ask “Are you pregnant?”
Bend the casualty forward, give up to five sharp blows
between the shoulder blades with the heel of your hand.
Check the casualty’s mouth.
If choking persists, you stand behind PASSENGER, place one
of your feet into between 2 legs of PASSENGER. Place 2 hands
with thumb inside between the navel and the bottom of
breastbone. Grasp and support the fist with your other hand.
Ask PASSENGER bend forward and you press your fist inward
upward abdominal thrust. To push the foreign objects out.
c. Total choking – conscious infant
Support the infant’s yaw by your palm and your forearm
resting lightly over the front body of infant. Turn infant with
head lower down ensure airway opened. Slap 5 times at
shoulder blades of infant. Turn infant upwards and check
foreign object seen or not. IF not, perform 5 chest
compression, then check infant’s mouth again. If fails,
continue 5 back slaps, check mouth and then 5 chest
compressions.
d. Total choking conscious pregnant, obese person
SoCC/rev_002/2020
Because they have the big belly so that we cannot put the fist
at abdominal, so that we must move a little bit higher.
Before doing, ask “Are you pregnant?” to ladies.
The technique is the same with adult but we must place the
fist at lower sternum of casualty. Do the inward lower sternum
thrust until foreign objects removed.
e. Unconscious adult, child, infant
Apply DRABC in CPR.
If there are foreign objects, remove it. Then give 2 artificial
ventilation until breathing.
If there are no foreign objects, no fingers sweep to be done
and continue other 30 chest compression.
ANGINA PETORIS | HEART ATTACK | CARDIAC ARREST
There are 3 levels involving heart:

a. Angina pectoris:
Signs and symptoms: Pain in the chest, short breath, feeling
anxiety, pain in few minutes and can stop pain if resting,
common in elderly persons.
Management: DRABC, administer oxygen high flow (4LPM),
rest and reassure casualty, place PASSENGER sit up recline sit/
half sitting position, loosen tight clothing, check his/ her
medication, allow PASSENGER to self-administer their
medication, if he has Glyceryl Trinitrate (GTN), place under
tongue for faster absorption, monitor vital signs.
b. Heart attack:
Obstruction in coronary artery caused by blood clot/
cholesterol.
Signs and symptoms: Pain in the arm, chest, throat and back,
difficult to breathe, blue/ cyanosed, sudden dizziness.
SoCC/rev_002/2020
Management: DRABC, administer oxygen high flow, loosen

tight clothing, place casualty at half sitting position, calm and
reassure PASSENGER, monitor vital signs.
c. Cardiac arrest:
This is the most serious level in 3 ones. The heart will stop
beating. Damage of the cells of the heart.
Signs and symptoms: Casualty collapse suddenly,
unconscious, no breathing, no body movement through look,
listen and feel (no response).
Management: DRABC, CPR, and get medical help
immediately.
STROKE TREATMENT
Signs and symptoms: Sudden severe headache, red/ flush face,

blurring of vision, paralyze of 1 side of the body, dribbling of
saliva, slurred speech, loss of bladder and bowel control,
disorientated and confused, may be unconscious.
HOW TO CHECK: use the F-A-S-T guide to check if you suspect
the casualty in stroke: Facial weakness (Unable to smile)/ Arm
weakness (Can raise 1 hand only)/ Speech problems (Cannot
speak clearly)/ Time (to seek the doctor).
Management: Put the casualty on the firm surface, administer
oxygen, lay casualty down and turn him/ her head to affected
area for blood can bleed out from nose, mouth, ear, and avoid
affect to another side of brain. Put 1 towel under to absorb the
blood. Calm PAX. If he/ she is unconscious, apply DRABC.
If casualty is conscious:
❖ Look at the casualty’s face. Ask him to smile: if he has had a
stroke, he may only be able to smile on one side – the other
side of his mouth may droop.
❖ Ask the casualty to raise both his arms: if he has had the
stroke, he may only be able to lift one arm.
SoCC/rev_002/2020
❖ Find out whether the person can speak clearly and

understand what you say.
❖ Seek for doctor.
❖ Keep the casualty comfortable and supported, help him to lie
down.
❖ Do not give anything to eat or drink.
❖ Monitor the vital signs- breathing, pulse, and level of
response while waiting for help to arrive.
ASTHMA
This have occurred before, so that they will have medication with
them.
Signs, symptoms: Wheezing sound of breathing, difficult to
breathe, produce the thick sputum, coughing, blue/ cyanosed,
anxiety.
Management: DRABC, loosen tight clothing, ask PAX take or
instruct to take Ventolin, help PAX sit at comfortable position,
administer oxygen, seek immediate aid, if easy breather pump is
carried, advise PAX to commence inhalation.
EPILEPSY (fits/ convulsions/ seizures)
There are 2 kinds of epilepsy: petit mal (for children) (động kinh
nhẹ) and Grand mal (adult)
a. Petit mal
Signs and symptoms: brief seizure, often goes unnoticed,
unaware about surroundings.
Management: No treatment is required, just move everything
away from casualty.
b. Grand mal
Signs and symptoms: becoming rigid, breathing slow, cry, fall
into the ground, loss of bladder and bowel, …
Management: Do not hold casualty, move all away from him/
her, direct air vent, loosen tight clothing, do not put anything
SoCC/rev_002/2020
to the mouth (break the teeth + obstructed the airway), let

them shake if any, do not restraint them. After the fits ended,
put into recovery position.
Seek for medical assistances when:
If the duration of fits continues more than 5 minutes.
If casualty goes unconscious for more than 10 minutes
If the casualty suffers continual fits, injured themselves,
breathing difficulties.
SEIZURE IN CHILDREN
Signs: Fever, stiffness and jerking movement of the limbs and

body, breathing holding, drooling at the mouth.
Management: DRABC, remove clothing, move to the well-aired
environment, cool with warm or room standard water, after
seizure, put child into recovery position and administer oxygen.
ABDOMINAL EMERGENCIES
Causes: Acute appendicitis, perorated gastric ulcer, obstruction

on the intestine.
Symptoms: Severe abdominal pain, vomiting frequently, high
temperature, shock.
Management: DRABC, nothing to mouth, reassure and calm
casualty, put the to comfortable position, inform PIC and Purser
and page for doctor, observe casualty closely.
DIABETES
There are 2 kinds of diabetes: hypoglycemia and hyperglycemia

a. Hypoglycemia (Low sugar, high insulin)
Symptoms: Sweating, pale face, confused, dizziness, tremors,
anxiety, restless.
SoCC/rev_002/2020
Management: If conscious, immediately offer sweet drinks,

and repeat after every 5 to 10 mins, keep him/ her
comfortable, follow advices of casualty.
b. Hyperglycemia (High sugar, low insulin)
Symptoms: Hot skin, dry skin, excessive thirst, nausea and
vomiting, increased need to urinate, fast pulse, breathing
smell like sweet, fruity.
Management: If unconscious, treat like unconscious casualty,
and put into recovery position/ apply DRABC only, we can do
nothing. Regular insulin injections combined with a healthy
diet and regular exercise. CC is not accepted to stow insulin in
ice drawer/ chiller or injection.
FOOD POISONING
Signs: Severe abdominal pain, headache, nausea and vomiting,

sweating, diarrhea (number 2), symptoms normally develop fast,
within 2 to 6hrs of eating poisonous food.
Management: Rest, take a lot of fluids such as water, move them
to the nearest toilet seats, air sickness bags must be ready in seat
pocket. For hot meal, keep sample for testing.
MISCARRIAGE
Signs: Abdominal pain, bleeding per vagina, shock and anxiety,

cramping pain, passing out blood clots.
Management: Reassure PASSENGER, keep her calm, do not move
her, keep her comfortable and give to her sanitary towel, sit up
with knees bent with pillow supported under thigh, it can help to
relax abdominal muscles, monitor vital signs, arrange the
ambulance to meet A/C.
CHILDBIRTH
There are 3 stages to give a birth:

Uterus contracting and cervix dilatation (12 to 14hrs)
SoCC/rev_002/2020
The birth of the baby (up to 2hrs)

Delivery of the placenta (up to 30mins)
BLEEDING
D–E–I
D – Direct pressure: Use thick compress of gauze/ wound
dressing. Do not remove wet dressing, just apply more bandage
firmly. IF the wound is large, squeeze the edges of the wound and
maintain pressure.
E – Elevate: Elevate the affected arms/ legs above the level of
heart.
I – Indirect pressure: It means compress artery to avoid bleeding.
In the arm, we will press at Brachial artery/ At the leg, we will
compress at Femoral artery.
NOSE BLEEDING
Sit casualty down and lean forward.

Pinch he soft fleshy part of nose for 10 mins.
Ask PASSENGER to spit out any blood in the mouth,
Monitor vital signs and recurrence of bleeding.
IF nose bleeding occurs over 30 mins, seek for medical help.
WOUND
There are 2 kinds: Open wound and close wound. Close wound is
more dangerous because we cannot see it.
Close wound: just apply Open wound: CPI - Control
ice for 5 mins, and then bleeding (DEI technique),
release 5mins, then 5 prevent infection, Immobilize
mins and release until the the affected part and keep
pain stops. casualty rest.
BURNS
There 3 levels of burns: 1st, 2nd, and 3rd degree burn.

Procedure:
SoCC/rev_002/2020
We will apply 4Cs

4C: Cool burn | Call for emergency help | Constrictors | Cover the
burns
Treat for shock.
Administer oxygen on all degrees.
Time for pouring water 10 to 15 min for normal, 25 to 30 min for

chemical burns.
NOTE: With the 3rd, just cool the burn with water, not over cool.
CAUTIONS:
❖ For full thickness burn, continue to reassure the casualty and

treat for shock if necessary.
❖ After treatment, keep monitoring the casualty’s vital signs.
❖ Do not apply any lotions, ointment or fat to the burn
❖ Do not touch the burn or burst any blisters
❖ If the burn is severe, treat the casualty for shock
❖ If the burn is on the face, do not cover it. Keep cooling with
water
❖ If the burn is caused by contact with chemicals, wear
protective gloves and cool for at least 20 minutes.
❖ Check the casualty for sign of smoke inhalation, such as
difficulty breathing.
ELECTRICAL INJURES/ BURNS
Switch off the power, if breathing, put into recovery position. If no

breathing and no circulation (They may go into cardiac arrest),
start CPR. If no breathing but have body movement, give artificial
ventilation. Administer oxygen and seek for medical help. Look
out for entry/ exit wound and cover the wound with sterile
dressing.
SPRAIN
R: Rest/ reassure/ relax the injured part.

I: Ice application/ cold compress.
SoCC/rev_002/2020
C: Compress (bandage) injured part.

E: Elevate the injured part.
DISLOCATION
Avoid move the joint | Apply cold compress | Apply arm sling the
dislocated shoulder/ elbow | If ankle and knee, we will apply
splint and elevate | Don’t relocate which may cause further injury.
FRACTURE
Not move casualty | reassure | immobilize the fracture with splint/ arm
sling/ elevate | Apply ring pad over protruding bone (can be seen
outside) | treat for shock | send to hospital ASAP.
EARS DISCOMFORT
Adult: Swallowing / drinking / chewing / eating something /

Valsalva method [With infant: Drink milk or use pacifier]
AIRSICKNESS
Reassure and recline seat / loosen clothing & direct air vent /
offer airsickness bag / apply cold compress on forehead.
HYPERVENTILATION
Reassure, ask him/ her inhale deeply and hold in some seconds
and then exhale. Ask them to see doctor if feeling anxiety.
HYPOXIA (Lack oxygen in the air)
Reassure patient ➔ administer oxygen immediately ➔ direct air

vent ➔ monitor vital signs.
DECOMPRESSION SICKNESS
It is more dangerous than hypoxia.

Administer oxygen, immobile affected area and treat for shock.
SoCC/rev_002/2020
HEAT STROKE
DRABC, move casualty to cooler place, cool casualty by cool

water, and keep him/ her dry. Fan casualty by magazines… to
promote cooling and giving nothing to mouth.
HYPHOTHERMIA
DRABC, move patient to warm place, remove wet clothes, keep

victim warm by blanket, clothing… give nothing to mouth, if
necessary, administer CPR.
HYSTERIA
Attend to the person immediately | Reassure and calm him/ her |

Move her/ him to places can be easy to observe as rear seats | Be
firm and positive | Do not over sympathize.
SoCC/rev_002/2020
MTC/ CCSB/ SECURITY ALERT 2019/2020

VN-A670: (refer MTC04/2020)
Life vest from row 1st to 3rd will be in the drawers which are
underneath of middle armrests.
Check row: P4: 11th to 25th, P3: 26th to 40th.
Seat capacity: 212 seats.
MTC07/2020 USING GLOVES: during entire flights.
MTC11/2020 NOTICE OF USING PERSONAL PROTECTIVE

EQUIPMENT (HAZMAT SUIT)
It is used for all international until further instructions.
Wear at OMC, then remove before leaving the A/C (confirmed by Ms.
Hanah)
MTC15/2020 NOTICE OF PASSENGER SAFETY DEMONSTRATION

AND PASSENGER SAFETY DEMONSTRATION PA TEXT ON 320
AND 321
Demo will be added to remind PASSENGER to put off the masks when
decompression and give salute when hearing “Thank you”.
MTC16/2020 NOTICE OF REPORTING TIME PROCEDURE
Prior 1hr to departure time. eCrew window for checking-in will be open
before 2hrs. Check in task must be completed at OMC, not at home.
MTC17/2020 NOTICE OF MEDICAL CHECK AND SELF QUARANTINE

AFTER INTL FLIGHTS
- After flights, CC will proceed to Republic Plaza/ Crown Plaza to

commence medical check. The staff will available to check from 8 to
9 AM. If after that, CC will stay in hotel until the next day to do
medical check and receive the results.
- If SGN is not home base, continue to stay at hotel to do quarantine,
if SGN is home base, can come back home and self quarantine.
- DO NOT FLY for 14 days.
SoCC/rev_002/2020
- Inform company if any symptoms occur.

- Spare clothes for night stop are strictly required.
MTC18/2020 EMERGENCY EQUIPMENT LOCATION MAP FOR CIPC

(Applicable for VN-A633, 636, 641)
MTC19/2020 EMERGENCY EQUIPMENT LOCATION MAP FOR A320

A321 – Including ACF (Except: for VN-A651, 653, 646, 607, 626 and
Thomas Cook A/Cs)
- All SKs on A320 and A321 will be removed exept above A/Cs.
- Remove 1 ELT (if there are 2 ELTs on the A/C)
- Refer latest updated LOPA on the link that already sent.
MTC20/2020 NOTICE OF CHECKING CERTIFICATION EXPIRY DATE
- No red book any more, so that, take a picture of 9 courses on

LMS / AIMS to show to Purser.
- When checking in, must confirm the date and time expiry of
courses.
- eCrew can be checked offline after checking in.
- Notify to CCD when LMS/ AIMS fails.
- Checking-in fails when certifications are expired.
- CC will have own responsibility on checking the expiry dates of
certifications. If fails, CC will be removed from operations.
FOR STATIONS: CZX/ YIW/ ZYI/ JJN: Close window shades
Departure: From pushback until finishing demo (or start of

take-off roll),
Arrival: From touch down (start taxiing) until parked in bay,
Set light bright,
In charge: P4/ P3 or P5/ P3/ P4.
MTC26/2019 – DEFECT MEAL HANDLING PROCEDURE
GUIDANCE ON DEFECT MEAL HANDLING PROCEDURE:

• Apology immediately,
• Retrieve the defect meal.
• Offer another meal as replacement if possible,
SoCC/rev_002/2020
• Cash refund upon request,

• Report to CCD + CS right after flights.
FOR DIRECT SALE:
Comply with guidance.
FOR PBMs:
• Make the Incident report which is with signature of
PASSENGERs + total amount refunded, contact of
PASSENGER…
• Take a photo of the defected HM with supplier’s logo
and foreign objects + Boarding pass.
• All information must be declared on the sale records
(IFS FORM).
• Send to CCD + CS taken actions as well as reports.
• The price for refunding is 55k/ 120k.
FOR CHARTER FLIGHTs:
• Cash refunding IS NOT APPLIED
• Say sorry + record + report the related information to
the related departments to have further information.
MTC44/2019 – EMERGENCY, SURVIVAL AND SAFETY EQUIPMENTS

CHECK AND SECURITY CHECK AREAS ON A321 (APPLIED TO 522,
532, 535, 541, 542, 544)
- Gloves will be available at all crew stations

- PBE will be Draeger (Green service indicator)
- POB is integrated composite POCA
- P2 will seat at D4L station
MTC43/2019 – CARRIAGE OF PRMs AND PRE-FLIGHT DUTIES

BRIEFING
- Briefing individually for PRMs/ escorts

- Brief for seat belt/ emergency exits/ life vest/ oxygen masks/
last evacuate/ last disembark
SoCC/rev_002/2020
- Whilst briefing at briefing room, if there is any amendment,

must be made known/ discussed during the briefing.
MTC40/2019 – NEW ROUTE SGN/ HAN – DEL – SGN/ HAN (6/ 7

DEC)
- UTC: +5:30
- Fumigation: 2 TOD and 1 cargo.
- CIQ: Fill the disembarkation form except PIO/ OCI card holders.
- Picking-up time: Prior to 1:30 at gate 4.
- Not bring over $20/ INR 1500.
- Visa: Required for VNM.
- Documents: 5 sets of: GD, PM, CM.
- Fill up temporary crew landing permit + bag declaration form
for private property.
- Team DEL to SGN/ HAN will submit 2 envelopes for 2 teams
(SGN/HAN to DEL and themselves)
- PBMs will have more some Indian meals (not selling)
- HM/ F&B/ Mer is available.
- VND and USD are allowed (INR will be accepted when new
menu launched)
- CC is allowed to stay within 72hrs.
- CC do transit duties in DEL/ in SGN will conduct on Tuesdays
and Fridays/ Can offload trash bags in DEL.
- Refueling whilst boarding is not allowed.
- Doctor will come onboard and check breathalyzer.
CARRIAGE OF CARGO IN PASSENGER COMPARTMENT
- VN-A633 / 636 / 641

- Check in 2hrs prior dept time.
- Check Wer/ Bad dor/ Sharp cargo
- Cargo load AFT, PAX embark FWD
- No loading during emergency.
- Apply net cover/ check cabin 15min
SoCC/rev_002/2020
- PUR check: LAV A + port side + AFT Galley.

- CA check: starboard side FWD Galley + AFT LAV
- Seat assignment: D1L and D1L + D3R
- ARM: D1L/R and D1L + D3R
1. GENERAL ATTENTION
- PU will occupy at D1L outboard, Eng at D1L inboard and CC
will be at D3R.
- Before take off, landing, during turbulence, CC will check
from the MID to the AFT, PU will check FWD to the MID.
- Follow strictly as per standard. Do not let the loosen items be
on floor or not at assigned places.
- FAP is switched OFF.
- Galley electrical is switched off. Stow, lock, latch all
equipment.
- Maintain cabin surveilance.
- Ensure only the authorized personnel who has duties can go
around or onboard.
- Follow the normal abnormal and emergency procedures
such as door operations, sterile cockpit, cockpit surveilance,
crew incap, avac assignments…
UPDATED/ CHANGED SERVICE NOTICES/

REMINDERS
SKYBOSS PROCEDURE (SN 15/2020)
PRE-DEPARTURE BEFORE TAKE-OFF
- Check catering, service items - Welcome & greeting pax
- Seat pocket at 3/5 first rows, - Assist luggage
comfort kit - Coat Hanging
- Check Skyboss information - Serve wet tissue
(birthday, greeting card) - Serve welcome drink (door
- Check Meal order forms closing > 15 mins)
- LAV arrangement (flowers, - Serve meal order form and
paper, wax, cleanliness) take order Tissues & Cup
- Heat up hotmeals collection.
- Check grooming - Meal order form collection
AFTER TAKE-OFF
- Close curtain - Tray collection (pax servey
- C. I. Q form (INT flight) satisfaction)
- Greeting pax, introduction - Check LAV
- Drink service, take order (if - Offer gifts to Skyboss (Kid +
not done) Birthday)
- Tray preparation - Merchandise, Duty free sale
- Meal serve by 2/3 tray offer
- Coffee & Tea service - Attend walfare
- VIP B desert - Second Meal (50 mins before
landing)
BEFORE LANDING AFTER LANDING

- Wake up drink - Curtain close (if possible)
- Coat return - Assist luggage
- Passenger satisfaction survey - Priority Lane information
- Farewell passengers
- Collect comfort kit for transit
SB/ VIP/ CIP SERVICE ITEMS CHECKLIST:
*LAVATORY: Flowers / Scentes wax + Wash before serve

*F&B: + Remove lable in the bottom
+ Wine: flight >2hours DOM + + Chopsticks: only for instant
all INT, Aleixo brand noodles or by request
+ Macca: White for Skyboss, *OTHERS:
Black for sale + Meal order form: > 4 choices
+ Boiled eggs + salt&pepper, use form
vacuum bag (no water) + Birthday cards: handwritings
*F&B EQUIPMENT: CAPs name.
+ Wet tissue: new design + Skyboss Gift:
+ Tray & Tray mat: 2/3 tray for + VJ gift
meal, 1/2 tray for other + Birthday pax: <200.000
+ Plastic cup: white / red / yellow Merchandise
+ White: mineral water + Kids < 100.000 merchandise
+ Red / Yellow: other cold drinks + Coat hanger x5
+ Wine glass / Coffee & Tea
Glasses:
SoCC/rev_002/2020
SoCC/rev_002/2020
FLIGHT TIME CHECKLIST FOR SERVING WINE + COMFORT KIT
DOM > 2 INT> 3 INT> 4

Wine serve Wine serve Wine serve + Comfort kit
SGN - VDO - SGN VCA - TPE - VCA SGN - NRT - SGN
SGN - HAN - SGN SGN - RMQ - SGN SGN - KIX - SGN
HAN - VCA - HAN SGN - TPE - SGN PQC - ICN - PQC
HPH - PQC - HPH HAN - SIN - HAN DAD - HND - DAD
VCA - HPH - VCA SGN - KHH - SGN VCA - ICN - VCA
HAN - PQC - HAN SGN - TNN - SGN HAN - DPS - HAN
HAN - TPE - HAN HAN - NRT - HAN
SGN - ICN - SGN
SGN - DEL - SGN
CXR - ICN - CXR
DLI - ICN - DLI
HAN - KIX - HAN
HPH - ICN - HPH
CXR - PUS - CXR
HAN - DEL - HAN
HAN - PUS - HAN
DAD - ICN - DAD
DAD - TAE - DAD
HAN - ICN - HAN
SGN - DPS - SGN
SERVICE (referred CC notebook)
**Hotmeal Guide
- Hotmeal NOT heated: 4 hours, longer with dry ice

- Hotmeal heated: 6 - 8 hours
SoCC/rev_002/2020
- Re-heat / keep warm: 02 times only (Keep warm 15 mins or

Medium steam 5 mins)
- Frozen meal: Medium steam 20mins, Dry-heat 5 mins
**Defected Meals:
- Defected hotmeal keep in Oven (AFT GAL) => handover to

inflight team after landing (NOT throw away) => Take photo of
defected Hotmeal (logo + sticker) => send email Report to CCD
(NOT post on Workplace) => Use “Defected Meal Handling Form”
to inform Inflight & note down in Hand Over Form
** Pre-booked Meal SSR (Special Service Request) Code: Combo
Meal + Water + Oreo:
SoCC/rev_002/2020
AIRPORT INFORMATION
SoCC/rev_002/2020
DEMO/ SECURITY CHECK/ CABIN CLEANING (MTC41/2019)
SoCC/rev_002/2020
CCSB 005/2020 GUIDANCE FOR CABIN OPERATIONS DURING AND

POST COVID-19
- Classroom training: Physical distancing is stricty applied.

Recommend: Wash hands with soap regularly, wear the masks,
clean the the surfaces before use.
- Practical equipment and mockup: Must be sanitized before
use.
- CC health precautions: Apply IMSAFE for checking condition
of CC.
- Personal protective equipment: (mask) When using the masks
during normal situations with DEAF passenger, use pen and
paper to transmit your instructions/ ideas to them because they
cannot see our oral forms to guess what we are talking. WHEN
emergency, remove the mask for properly shouting commands.
- Pre-flight check: Do it properly and report the inop/ missing.
- G/ LAV: Check water flows freely to avoid burns/ scalds while in
use.
- Boarding and disembarkation: take care the high-risk areas.
- PASSENGER management: With family groups. Ask them to sit
at the same row/ near others. With FIT, encourage them to take
the distance with others (weight balance allows)
- DEMO kit: sanitize before use.
CASH SUBMISSION PROCEDURE:
Use ATM, Internet Banking or Transfer at branch of HD Bank

to VJ’s account.
Format on describsion: NameNumber + VJC ID No. + Flight
No. + on flight date.
Choose: Receiver pays fee
Submit the file to Safety Box at Office without envelope.
With foreign money, apply old procedure (Manually).
Submit file and money within 48h after flights.
SoCC/rev_002/2020
SERVE INSTANT NOODLES
Do not serve directly to children,

Acknowledge PASSENGER about the danger of hot water, and
strictly remind.
Check tray table to ensure it is in good condition.
Put 1 napkin on the table, put bowl of noodles on,
Serve cutlery set if necessary or required.
OTHERS REMINDERS:
CXR BASE:
For int’l flights: Use gate 7, 8, 9 to take a bus to go to A/C.

For domestic flights: will be gate 6 (or Gate 5 sometimes,
depend on GO)
Picking-up time is 2hrs in advance + 10 to 15 mins at office to
check documents and grooming.
Seal carts and equipment.
DAD BASE:
Depends on which gate is used for boarding, CA will use that

gate to go through A/C. Int’l flights will be 8 (turn right and
go downstairs)
Sign on time will be 0115 and 0125 in advance.
Seal carts and equipment for the terminating flight.
SGN/ HPH BASE:
Gate for crews at DOM terminal is 21 and 14 for INT’L

terminal. / At HPH, we use internal gate next to Arrival Hall
(DOM), and depends on boarding gate for INTL.
Sign on time will be 0100 and 0115 in advance / HPH will be
0115. However, it will be plus 15 mins for early flights (before
0800)
NO NEED to seal service equipment, carts.
10 min for briefing, 15min for transportation, 5 min for sec
check and 35 min for boarding.
SoCC/rev_002/2020
HAN BASE:
Gate for crews at DOM: boarding gate, INT’L: Gate 9.

Picking-up time is 0215 in advance for normal flights and 3h
for cargo flights.
Seal carts and service equipment.
TICKET/ HOTEL ASSIGNMENTS:
Inform to roster if no needed. If not, pay by yourself.
IN KHH/ RMQ STATIONS:
CCs are not allowed to leave the A/C for personal reasons.
Only pilots who perform exterior check during transit time.
Any violation will be fined from 20,000 to 50,000 TWD
XUZ STATION ASK THE CREW MUST BRING THE BAGGAGES

WHEN PASS THRU THE CIQ EXCEPT CAPT.
HOT MEALS ON CHINA ROUTES
All HMs do not have ingredients from fork. Only Spaghetti

and Chicken sandwiches are available.
For long flights over 6 hours: HM must be disposed (stow and
send it back to IFS)
FUMIGATION:
STATIONS Pre-spray TOD Cargo

(Green) (Blue) (Red)
DEL 1 1 1
KUL and All China 2
Ningbo NGB (China) 4
Wuhan WUH (China) Neither
HKG/ MFM 2 2 2
Other int’l stations 2
SoCC/rev_002/2020
CALL SICK PROCEDURE: (MTC21/2020)
1. Call roster to inform and find replacement: +84 (0) 2873026968.

2. Send email with template as below to crewroster@ and CC to
your CCE + ccd.admin@ in case of sickness.
3. Template:
4. Report at least 4hrs before your departure date. If under 4hrs, it

is considered EMER CALL SICK and submission the EMER SICK
LEAVE CERTIFICATE must be applied.
5. Sick leave must be submitted to CCE within 48hrs personally
and before that, send the picture to your CCE.
CC IS NOT ALLOWED TO BRING PEPPER SPRAYS IN BAGGAGE
SoCC/rev_002/2020
ESSENTIAL CONTACTS FOR OPERATING ROUTINE

Country Code Hotline Others
BMV +84 93 559 5585
VCA +84 96 893 7169 Pickup van: +84 90 200
8007 / 090 109 3636 (Tuan
Anh)
DLI +84 90 304 7648
DAD +84 90 245 6940 Inflight: +84 964 956 390
PXU +84 91 451 4242
HAN +84 96 4850 771 OMC: +84 97307 5760
Inflight: +84 965 081 371
HPH +84 90 399 6141 Inflight: +84 9 811 73 788
HUI +84 90 304 7658
SGN +84 96 77 56921 DOM: +84 98 924 1775
VNM INT: +84 1628 217 255
Inflight: +84 902 456 612
PQC +84 90 304 7618
VDH +84 981 937 530
VCL +84 96 388 3827
UIH +84 96 856 3152
CXR +84 90 245 6928 Inflight: +84 914 614 242/
Crew van: +84 90 351 0022 /
+84 942 401 166
TBB +84 98 846 7031
THD +84 97 889 9760
VII +84 90 304 7608
VDO
OMC +848 3547 1840 / +84 985
284 783
Roster +84 28730 26 968

HAN a/c pickup van +84 97 9497 297
Hotel 3MG HPH +84 97 176 5086
SoCC/rev_002/2020
WINTER COAT AND JACKET WEARING INSTRUCTIONS
JACKET INSTRUCTION CHART FOR INT'L DESTINATIONS

COUNTRY JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
KOREA ֍ ֍ ֍ ֍ ֍
JAPAN ֍ ֍ ֍ ֍ ֍
THAILAND
MALAYSIA
INDONESIA
MYANMAR
CAMBODIA
SINGAPORE
HONGKONG ֍ ֍ ֍ ֍
TAIWAN ֍ ֍ ֍ ֍
MACAU ֍ ֍ ֍ ֍
CHINA ֍ ֍ ֍ ֍ ֍
INDIA ֍ ֍ ֍ ֍ ֍
JACKET INSTRUCTION CHART FOR DOM DESTINATIONS

DESTINATIONS CODE JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
BUÔN MÊ THUỘT BMV ֍ ֍ ֍ ֍
KHÁNH HÒA CXR
ĐÀ NẴNG DAD ֍ ֍ ֍ ֍
LÂM ĐỒNG DLI ֍ ֍ ֍ ֍
HÀ NỘI HAN ֍ ֍ ֍ ֍ ֍
HẢI PHÒNG HPH ֍ ֍ ֍ ֍ ֍
THỪA THIÊN - HUẾ HUI ֍ ֍ ֍ ֍
KIÊN GIANG PQC
GIA LAI PXU ֍ ֍ ֍ ֍
HỒ CHÍ MINH SGN
PHÚ YÊN TBB
THANH HÓA THD ֍ ֍ ֍ ֍ ֍
QUY NHƠN UIH
CẦN THƠ VCA
QUẢNG NAM VCL
QUẢNG BÌNH VDH ֍ ֍ ֍ ֍
QUẢNG NINH VDO ֍ ֍ ֍ ֍ ֍
NGHỆ AN VII ֍ ֍ ֍ ֍ ֍
WINTER COAT INSTRUCTION CHART

COUNTRY DESTINATION JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
ICN ֍ ֍ ֍ ֍ ֍
KOREA PUS ֍ ֍ ֍ ֍ ֍
TAE ֍ ֍ ֍ ֍ ֍
KIX ֍ ֍ ֍ ֍ ֍
JAPAN
NRT ֍ ֍ ֍ ֍ ֍
INDIA DEL ֍ ֍ ֍ ֍ ֍
SoCC/rev_002/2020
NOTE:
SoCC/rev_002/2020
NOTE:

SoCC 2020

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SoCC 2020

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Non-commercial project

Illustrator: Mr. Tito

BEFORE LEAVING HOME BEFORE LEAVING AIRCRAFT

1. Pilot in command (PIC)

According to revived CCM on April 10th, 2020, Please be reminded that

WHO CAN SEAT ON CREW JUMP SEATS

Crewmembers on duty | CC positioning/ DHD in full uniform | CC

ONE DOOR INOPERATIVE

1. The A/C will be dispatched back to home base with a minimum

PROCEDURE TO ENTER FLIGHT CREW

a) Check surrounding → no PASSENGER in the G and LAV.

STERILE FLIGHT DECK (VÔ TRÙNG BUỒNG LÁI)

1. Avoid contact or enter Flight Deck during critical phases of

2. Interphone contact with the Flight Deck is prohibited during

WHEN A/C MUST HAVE EMERGENCY LANDING

Fire | Hijack | Bomb threat | Pilot incapacitation | Decompression

6. The elderly above 65.

WHICH PEDs CAN BE USED ALL TIME DURING FLIGHT?

4 PEDs: hearing aids, pacemaker, recorder, and e-shaver, IOS/

- Passenger disembarkation must follow the VJ ground handling

- Say goodbye to PASSENGERs.

WHO ARE NOT ASSIGNED TO BE SEATED AT OWE SEATS?

1. Who lacks of visual or aural capacity to read/ hear/

CONDITIONS OF CARRIAGE OF EXPECTANT MOTHERS

Up to 27 weeks: Do not need to show doctor’s medical certificate

Between 28th to 32th weeks: Must show doctor’s medical

Over 32 weeks +7 days (33 weeks): Not permitted to travel.

NOTICES TO CARRIAGE OF INFANTS:

1. ISB is never used for a child who is above the age of 2

LARGE MUSICAL INSTRUMENT

- Max: 75KG, height 165CM

HOW MANY TYPES OF A/C CAN A CABIN CREW OPERATE?

Exit is the nearest escape door to be used to evacuate with no

EMERGENCY EXITS SEATS

- A320: 12 & 14 ABC DEF

DOOR TYPE I, TYPE III & TYPE C

TYPE C: Can be either escape slide or slide raft. Used in normal/

TYPE I: All is escape slide – single lane, there is a protective cover,

TYPE III (A320): Be of a “plug type”. Can be opened either inside

OWE OPENING FROM INSIDE (A320)

1. Remove the HANDLE COVER

6. If the Over-wing Ramp slide fails to inflate, pull the Red

Type 1: At the righthand side of girt extension.

DISCONNECTION OF SLIDE FROM THE A/C

A Lift up flap marked “DITCHING USE ONLY”

DOOR WARNING SYSTEMS

1. Slide ARMED warning light (WHITE): will illuminate when if

------------------------------ END OF THE EXITS --------------------------

WHAT ARE ON PASSENGER SERVICE UNIT (PSU)?

- Call button, - Seat row identifier.

WHAT ARE ON PASSENGER INFORMATION UNIT (PIU)?

---------------------- Start of signalling system ---------------------------

EMERGENCY EVACUATION SIGNALLING SYSTEM

1. Aural: Intermittent high-pitched horn sounds at all sation and

FLIGHT CREW SIGNAL TO THE CABIN CREW

In-flight emergency – Purser: through PA “Purser to flight deck”,

Emergency cabin preparation (Landing/ Ditching): PA “Purser to

Brace for impact signal: “BRACE FOR IMPACT, BRACE FOR

Evacuation signal: through PA “EVACUATE, EVACUATE,

AFFECTS IN CABIN WHEN EMERGENCY CALL

AFFECTS IN CABIN WHEN SMOKE IN LAV DETECTED

- The loudspeaker gives a triple chime and repeated every 30