CUSTOMER

SATISFACTION
QUESTIONNAIRE
ID No.: IMS/CC/01 ELECTRICAL CONTROLS & SWITCHGEAR LTD
Plot 332, 333 Ttula Road, Kawempe, Tel: 0414 234511, 0393 263283, Fax: 0414 254447

Dear Customer,

Our company is interested in serving its customers with better services and products. We can only
effectively do this if we get our customers’ views on our products and services. Please take some time to
answer this questionnaire, to give us your views on our products and services. Feel free to be open and
unbiased. Thank you.

Product type: …………………………………………………........Date taken:...........................................

Please tick in the appropriate column.

Customer Rating Grades:-

A-Excellent B-Good c- Average D-Poor

Sr. No. Particulars Rating Reason for the answer

A B C D N/A
1. Product Performance

2. Response time

3. After Sales Services

4. Customer Care

5. Packaging

6. Product Information

How did you know about us? Website / Advert / Referral from a friend / Sales contact /.........................

Would you recommend ECS to another person? Yes No

What do you like mostly about us? ..........................................................................................................

In the space below, please make any suggestions for improvement with regard to our product or service.

………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
………………………………………………………………………………………..………………………

Respondent’s Name: …………………………………………………………….………………………….

Job Title: ………………………………………………………………………….…………………………

Company:.........................................................................................................Date:.....................................

Integrated Management System