HOTEL INDUCTION PLAN FOR MARK ROTH, GENERAL MANAGER

Week starting: 5/8/2017 (WEEK 2)

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

08:30-09:00

09:00-09:30

09:30-10:00 Morning Meeting

10:00-10:30 Morning Meeting Morning Meeting Morning Meeting Travel time

10:30-11:00
London GMs' Meeting,
Corporate HQ
11:00-11:30 Finance overview w/Roy Revenue overview with Reservations overview
Heise, Cluster Financial Krunal Shah, Revenue w/Ulvis Lapetrov, Groups
Controller Hotel Induction (@ Manager Res Agent
11:30-12:00 Travel time
Copthorne Tara - HQ)
12:00-12:30
Housekeeping overview
12:30-13:00 w/Vilma Halstead,
Lunch Lunch Lunch Executive Housekeeper
13:00-13:30

13:30-14:00 Lunch
Lunch
14:00-14:30 M&E and F&B Operations
HR overview w/Maria overview w/Lars Weekly Group Chases
M&E Sales Chases Meeting
Gordillo, Cluster HR Officer Mandelkow, M&E Meeting
14:30-15:00 Operations Manager
15:00-15:30
Sales overview w/Patrick
Weekly Revenue Meeting
Brady, Director of Sales Meetings & Events Sales
15:30-16:00
overview w/William
Health & Safety overview McClenaghan, Acting M&E
16:00-16:30 Sales Manager
w/Makeda Christie Weekly Operations
Weekly Sales Meeting
Meeting
16:30-17:00

17:00-17:30
17:30-18:00
AREA GENERAL INDUCTED BY COMPLETED
Company who’s who, list of telephone numbers
General and e-mail addresses. Alex
Daily / weekly / monthly compliance, structure,
General meetings & corporate reporting. Alex
General Hotel goals and KPO’s. Alex
Meetings' structure, agenda, frequency,
General attendees & reporting. Alex
General Hotel organisational plan. Alex
General Capex Plan for the year Alex
HR Incentives/bonus Alex
Sales Annual S&M plan Alex
Current and planned promotions and materials,
Sales literature. Alex
Sales Monthly Sales Reporting Alex
General Tour of the hotel & introductions. Alex
Operations GSM Guest satisfaction report Alex
Operations Master key and general key policy. Alex
Operations H&S committee, latest minutes. Alex
Summary of next 3 months rooms bob, and
Revenue historical pick up explained. Krunal
Revenue YTD rooms sales mix by segment. Krunal
Revenue STR comp set, RGI, market share, YTD & PY. Krunal
Revenue management procedures & tools i.e.,
Revenue IDEAS, DV, reporting. Krunal
Revenue Competitor analysis. Krunal
Revenue Yearly events calendar. Krunal

List of all close out dates and future high yielding

business opportunities, including large
conferences / exhibitions within local area.
Revenue Krunal
3 monthly M&E bob, plus list of all enquiries and
Revenue last 3 months lost business. Krunal
Revenue Overbooking policy. Krunal
Revenue No show / cancellation policy. Krunal
Sales List of TPI’s main bookers contact details. Krunal
Sales Travel trade status. Krunal
List of top agents and contacts including TO &
Sales leisure. Krunal
Breakfast / bar / lounge / restaurant / M&E food
Operations offering, menus. Lars
Operations H&S policy. Makeda
Operations Hotel fire procedures & manual. Makeda
Operations Disaster manual. Makeda
Operations List of hotel fire marshals and first aiders. Makeda
Operations Staff taxi policy. Maria
General Staff salaries / rates of pay. Maria
HR List of local doctor, fire station, police etc. Maria
AREA GENERAL INDUCTED BY COMPLETED
HR HR manual / policy. Maria
Outstanding employee issues / grievance,
HR disciplinary. Maria
HR List of last 6 months disciplinary Maria
Recruitment procedures and policy, including
HR xmas. Maria
HR New start induction briefing Maria
HR Copy of staff hand book. Maria

List of top corporate accounts with contacts &

contracts with business production for the year.
Sales Patrick
Sales Overview of 2016 RFP status Patrick
Sales List of target accounts / business. Patrick
Sales Weekly sales activity. Patrick
Sales List of subscriptions. Patrick
Sales Local associations, networking, contacts etc. Patrick
Sales Key local activities and dates. Patrick
General IT systems & passwords. Paul
Sales Departmental risk assessments Renata
Operations Car park policy. Roy
Latest year end ( 3 monthly ) forecast, to include
Finance bob and % pick up. Roy
Previous months & ytd finance pack for business
Finance review. Roy
Finance Pre payments and accruals ytd. Roy
Finance Status of PM accounts. Roy
Finance Deposits ledger. Roy
Finance 2016 budget Roy
Current sales ledger, explain any bad / risk debt,
Finance charge backs unpaid cheques. Roy
Finance MPS and purchase ledger. Roy
Finance Daily / weekly monthly reporting. Roy
Finance Daily stats reports. Roy
Finance Capex budget Roy

Finance Expense control procedures, including utilities. Roy

Finance Timesheets and payroll. Roy
Finance Credit control procedures. Roy
Finance Petty cash procedures Roy
Operations List of VIP levels, amenities Sara
Operations Front office procedures. Sara
Operations PMS reports and epos interfaces. Sara
Operations M&C Loyalty club. Sara
Operations Safety deposit and safe procedures. Sara
Executive Folders and archiving procedures Vivienne
Sales List of all M&E rates and current offers. William
Sales M&E contracts. William
AREA GENERAL INDUCTED BY COMPLETED
Sales Chase system for enquiries explained. William
Sales Meetings cancellation policy. William
Sales Pre payment weddings / dinner / dances. William
Sales M&E charging procedures / Performa’s. William