Service

Testing Services
Comprehensive, Cost-Effective Software Testing for the
Financial Services Industry

State-of-the-art testing practices and

Whether you need to update a customized application,
add new features or integrate applications with other
systems, Testing Services from Fiserv ensures a smooth
and cost-effective software implementation.
domain knowledge at Fiserv has resulted
in various successful upgrades and
implementations. Our unparalleled
understanding of both the industry
and our products increases the quality
of our software testing, resulting in
reduced cycle time for upgrades and
new implementations.
Testing Excellence at Fiserv

The Fiserv team is well-placed to provide

testing services around its own and third-party
Testing Expertise + Product Experience = products in an integrated environment.
Software Implementation Savings
Fiserv Advantage:
The constantly evolving financial services
industry demands frequent changes to already • Dedicated team of 800+ testing
complex applications and infrastructure. professionals with rich experiences
Digital transformation and advent of new across domains
development paradigms such as DevOps
• Testing experts certified by ISTQB,
and Agile are changing the expectations from
QAI, HP, Microsoft, NeoLoad and other
quality assurance:
leading organizations
• Increased competition, new
• Proven expertise in managing
customer channels, mobile and digital
integrated testing across various
transformation technologies require rapid
Fiserv and third-party products
application upgrades
• Enhanced productivity through innovative
• Stringent regulatory requirements
functional, performance, data warehousing,
challenge the already resource-strapped
mobile, web services, browser compatibility
information technology (IT) departments
and test management tools
• DevOps and Agile methodologies are
• Well-defined testing processes and
creating additional pressure to find faults
methodologies based on CMMI, TMM,
early and often throughout the sprints of
ISO, RUP and Agile methodology
product development life cycle
• Specialized performance and
• Software failures have far-reaching
security testing labs and reusable
consequences, including loss of revenue
test-automation frameworks
and customer loyalty
End-to-End
Systems Testing
• F unctional testing of
core systems
• Functional testing of
dependent upstream and
downstream systems
and interfaces
• Test preparation, reviews/
inspections and
configuration management
• Optimized test execution
• Test suite maintenance
• Metrics-driven test progress
and effectiveness reporting
Product Implementation,
Migration & Upgrade Testing
• P roduct migration
functional testing
• Test strategy and
release planning
• Test case preparation,
review/inspections
• Regression and functional
test suite maintenance
• Regression testing
• Configuration and
installation testing
• Maintenance and support
Test
Automation
• T est automation feasibility and
return-on-investment analysis
• Definition of automation
strategy and tools selection
• Enterprise test-automation
frameworks
• Automation scripting and
test-bed maintenance
• Automation test reporting
and governance
• HP, IBM, Empirix, Microsoft and
open-source tools experience
Nonfunctional
Testing
• Performance testing
• Compatibility testing
• Accessibility testing
• User experience testing
• Performance
environment planning
• Workload analysis
and modeling
• Performance execution, result
analysis and benchmarking

Maturity Assessment (QMA)

& Quality Assurance Health
Check (QAHC)
• T est-maturity assessments
and audits
• QAHC – fast-track assessment
of testing portfolio
• Test maturity and optimization
• Test improvement road map
• Best practices pilots
and optimization
• Process, methodology,
automation tools and
framework coaching
and mentoring
• Test management
Mobile Testing
• T esting of mobile applications
(native/hybrid/web)
• Use of mobile test labs on
cloud including automation
of regression tests
• Mobile device emulated tests
• Use of commercial and
open-source tools for
test automation
Testing as
Middleware Testing Managed Services (CoE)
• Middleware
 and • Managed functional testing
service-oriented architecture • Managed nonfunctional testing
(SOA)-based application
test strategies
• Comprehensive risk-based
test strategies that uncover
complex interdependencies
between various components
and business functions
• Robust test-data
management practices
• Well-defined test
automation approach
Flexibility –When and Where You Need It Fiserv has worked on a state-of-the-art
cloud-based solution for automated crawling
Fiserv global delivery centers in the U.S.,
to carry out field-level validation testing by
India and Costa Rica allow us to structure a
automatically traversing the application and
customized program to meet your specific
cloud-based browser compatibility testing.
testing needs including same-time-zone
requirements, overnight services and
Testing Services From Fiserv Will Help You:
other criteria.
• Improve software implementation quality
Testing Center of Excellence
• Accelerate the delivery of new services
Our Testing Center of Excellence (CoE) and features to market
focuses on test process automation and
• Reduce total cost of ownership
management, development of IPs and
automation accelerators. Fiserv testing In the event of a critical incident, you can
professionals deploy well-defined testing be sure that your systems would be easily
processes and industry-standard testing restored and operations resumed as quickly
tools to deliver world-class software quality. as possible.
Our systematic approach to continuously
improve our Testing Center of Excellence has Disaster Recovery Services Include:
resulted in a rich knowledge repository and
• Disaster recovery planning services to
best practices that ultimately benefit
review and update plans and recommend
our customers.
options for redundancy

All Testing Services engagements provide • Backup of the tapes/databases on a

comprehensive, transparent, metrics-based periodic basis
reports that include:
• Restoration of database and disk groups
• Project progress from backup media

• Team productivity • Validation that all data components are

present and not defective
• Product quality
• Electronic report and signed printed report
• Testing maturity
of verification for audit purposes
• Organization responsiveness measurements

Count on our unparalleled experience

to reduce your time to market for
implementation and upgrades.
 Service Offerings Key Benefits
Unit System SOA/Web
Testing Testing Services • Deep Domain Expertise – Fiserv is focused
Integration System Regression on financial technologies. Our professionals
Testing Integration Testing are certified by the American Bankers
Acceptance Compatibility and Test Association, Mortgage Bankers Association
Testing Configuration Testing Automation
and other leading organizations, and
Business Operational Regulatory and
Process Readiness Compliance
have certifications in a wide range of
technologies. Fiserv is accustomed to
Fiserv is driving Performance Usability Security Compatibility
Testing Testing and Pen Testing working in a highly regulated environment
innovation at the
Testing
speed of life to • Unsurpassed Product Knowledge – Fiserv
enhance the way professionals have extensive experience
peoplelive and work Enabled by Fiserv Global Delivery Centers
developing, testing and supporting our
today.Visit fiserv.com Fiserv combines domain and product award-winning products
andfiserv.com/speed expertise with the scalability, cost and process
• Scalability – Fiserv global delivery centers
to learn more. quality benefits of a global delivery model. Our
provide you with the flexibility to quickly
global delivery centers, 4,000+ professionals
scale teams up or down to meet changing
and years of product development and testing
business requirements
experience add up to services that create real
value and results. • 24/7 Support – Our onshore, nearshore and
offshore locations enable us to provide
Delivery capabilities in the United States, round-the-clock support
Costa Rica and India enable us to offer a
• Structured Governance and Transition
seamless global team with “best shore”
Methodology – The value you expect is the
delivery options. Choose the optimal
value we deliver, thanks to our best-in-class
mix of onshore, nearshore and offshore
engagement frameworks, metrics-based
resources to provide uninterrupted support
reporting, well-defined processes and
and the best value.
systematic transition methodology.

• Security – ISO 27001, PCI DSS, SSAE 16 and

Connect With Us
ISO 9001: 2008 certified delivery centers
For more information about Testing Services,
please contact us at 800-872-7882
or visit www.fiserv.com.

Fiserv, Inc.
255 Fiserv Drive
Brookfield, WI 53045

800-872-7882
262-879-5322
getsolutions@fiserv.com © 2016 Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other products referenced in this material may
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