TABLE OF CONTENT

Contents
BUSINESS DESCRIPTION ............................................................................................................................... 2
BUSINESS LOCATION /ADDRESS .................................................................................................................. 2
FORM OF BUSINESS OWNERSHIP ................................................................................................................ 2
BUSINESS MISSION ,VISION,GOALS AND OBJECTIVES; ............................................................................... 5
Services offered; ........................................................................................................................................... 6
Company logo ............................................................................................................................................... 6
Product service and business outline......................................................................................................... 6
THE SWOT ANALYSIS AND COMPETITION STRATEGY ................................................................................. 7
STRENGTHS: .............................................................................................................................................. 7
Weakenesses: ........................................................................................................................................... 7
Significant opportunities .................................................................................................................... 7
MARKETING STRATEGY ................................................................................................................................ 8
Background of the company ...................................................................................................................... 8
Management &organisation ...................................................................................................................... 10
Operational plan ....................................................................................................................................... 11
Financial plan ............................................................................................................................................ 12
Equipment and supplies list ..................................................................................................................... 12
PERSONAL MANAGEMENT................................................................................................................ 13

PROWESS MAKES A DIFFERENCE

CHAPTER ONE

BUSINESS DESCRIPTION
BUSINESS NAME
The business will take a unique name PROWESS MAKES A DIFFERENCE and there correct and
accepted to be abbreviated as PMD.

BUSINESS LOCATION /ADDRESS

Prowess makes a difference will be located kabuusu Rubaga road on plot no 207.
Email address:prowessmakeadifference@gmail.com
Physical address: P.O. Box 2356 0002 Uganda

The location is appropriate because of the following reasons:

Fully developed infrastructure which does not hinder with the operations of the business that
are infrastrural dependent.
Availability of customers in form of homes, real estates, buildings, businesses that offer ready
market to our service.
Nearness too many sources of material a and other resources which form the basis of operation
and running of the business such as water, cleaning equipment, electricity.

FORM OF BUSINESS OWNERSHIP

PROWESS MAKES A DIFFRENCE will be a solely owned business by NAZZIWA SARAH and
therefore takes the form, sole proprietorship form of business.
A sole proprietorship type of business is considerately the best form due to the following major
reasons as far as pmd is concerned.
It requires a limited /small capital to start operating.
It will be under full control of one person and therefore easy to identify and solve the problems
that may affect the operation of the business.
It takes simple accounting records than a limited liability companies and partnership typed
business.

PROWESS MAKES A DIFFERENCE

The presence of full training acquired by the owner gives the business to enjoy a full experience
of the owner and thereby growth.
The business will have a starting capital as follows:
Bank loan 10000000
Owners’ equity 10000000

Company description
PROWESS MAKES A DIFFERENCE started in February 2023 .our company provides
residential and commercial carpet, upholstery, sofas, car interiors and curtains cleaning.
Our company will strive to provide clients with professional, first class quality service and
convenient scheduling.

EXECUTIVE SUMMARY:
PROWESS MAKES A DIFFERENCE is a start-up janitorial services provider servicing the
needs of people as regards the look of the environment around them. Prowess makes a difference
will strive to provide clients with professional, first class quality service and convenient
scheduling.

The purpose of the business plan is to strategically anticipate key management

considerations for establishing and growing PROWESS MAKES A DIFFERENCE into a viable,
sustainable business, and attract financial investments.
This business will be a sole proprietorship business owned by Nazziwa Sarah. I will use start-
up capital of 20 million. Of which 10 million will be owners, equity and the remaining 10
million will be a bank loan which will be secured from centenary at 10% interest rate.
The key personnel at prowess makes a difference will include manger, cleaning team,
marketing team and accounting.

PROWESS MAKES A DIFFERENCE

PROWESS MAKES A DIFFERENCE
BUSINESS MISSION, VISION, GOALS AND OBJECTIVES;
Our mission
Prowess makes a difference, were committed to providing the highest quality of
commercial cleaning available by exceeding the expectations of our clients.
To provide our customers a level of service unequalled in the cleaning industry.
Our vision
To be recognised as one of the leading cleaning service companies in Uganda providing
consistent, high quality innovative and value –based solution for our clients..
To offer true value for money on all our services offered.
Goals
To build a team of professionals that are always learning, customer focused, respectful, and
make the best use of their abilities.
To provide value services with integrity
To develop and support our team and assist they succeed in their career.
Core values
Professionalism; conducting our business in the most professional way.
Respect; giving due respect to self, customers and others, and maintaining the spirit of
team work and growth.
Passion; to be passionate in all we do.
Commitment; fully committed staff to provide a service that will satisfy the customers
need.
Security and safety; serve to the clients with their safety comes first, in terms of their
belongings.
Go above and beyond; we deliver exceptional experiences by exceeding expectations
through our work ethic, dedication and detail.
Tag line
Ready to clean, ready to shine.

PROWESS MAKES A DIFFERENCE

Services offered;
House cleaning, carpet cleaning, apartment cleaning, car deep cleaning, villa
cleaning and upholstery cleaning.

Company logo

Product service and business outline

Primary services; services will include waste disposal ,window cleaning,
upholstery cleaning ,carpet cleaning and hard surface floor care, restroom
sanitation and stocking ,dusting ,furniture upkeep ,and occasional specialized
interior cleaning services. For convenience to clients, these services will be
available seven days a week and will be determined according to client needs.
Distribution channels; prowess makes a difference will provide services using
contracts .contracts will be formed on a six month basis initially , at the end of
which ,either party can withdraw from renewing the contract .
Pricing structure and strategy: Prowess makes a difference deems it necessary to
charge rates to clients based on square footage rather than a flat fee due to their
varying sizes .this will allow a cost structure affordable to all well as an
operational system used to distinguish cleaning time needs and or limits for each
area .the proposed pricing strategy is 200 shs per sq. ot per cleaning. There a

PROWESS MAKES A DIFFERENCE

house or area occupying 2500 sq. will pay 500000 shs per week and 2000000 shs
per month during regular months. The client may option for additional cleaning
during busier months or holidays. The fee will remain 200 shs per sq. per cleaning.
Sources of competitive advantage: prowess makes a difference will gain
competitive advantage within the market place by differentiation
.professionalism, flexibility, high quality services, and position at the front of the
market are key factors that differentiate prowess makes a difference from
competition.
Prowess makes makes a difference will also implement a tier quality inspection
plan to ensure the highest quality work from all employee’s .areas will be
inspected for completeness for improvement and feedback concerning the quality
of work .miss Nazziwa Sarah will expect nothing less than superior quality from
his employees in order to establish a good image within the community.

THE SWOT ANALYSIS AND COMPETITION STRATEGY.

STRENGTHS:
Commitment to quality service
Dedication to customer satisfaction
Value seen in its employed
Convenient service schedule.
Owner experience in the janitorial industry.
Weaknesses:
New position in the market
Shallow resource base
Significant opportunities.

New market with unlimited opportunities

Market is showing consistent high growth
Impending threats
Low barriers for entry of competitors

PROWESS MAKES A DIFFERENCE

Ease of finding substitutes
Employee turnover

MARKETING STRATEGY
PROWESS MAKES A DIFFERENCE deems it necessary to charge rates to their
clients based on sq. footage rather than a flat fee due to their varying sizes .this
will allow a cost structure more suitable to all as well as a classification system to
distinguish employee cleaning time needs and or limits for each area .the pricing
system will be a key marketing tool.
PROWESS MAKES A DIFFRENCE will strive to build a reputation as the best of the
best. This reputation and relationships formed with clients will help the business
grow through referrals and maintain existing contracts.
Direct sales referrals will be vital to success. Prowess makes a difference will not
be a, mass distributor of cleaning services: consequently the owner and the
employees simply cannot handle a, mass marketing campaign. Additionally we
want to portray a personal and professional image to potential clients.
First time client promotion – potential clients will receive a onetime
demonstration cleaning of a portion of their area .this demonstration should take
approximately one hour ,after which a regular six month contract will be sought.
Referral rewards .clients will receive a 10% discount on their next cleaning when
they refer a potential client who signs the initial 6 month contract.
Product service and business outline

Background of the company

Name of business Prowess makes a difference
Business address Kabuusu rubaga road
Contact number 0708103982
Type of business Sole proprietorship
Main activities Carpet,floor,window,home,upholstery
cleaning
Initial capital 20000000

PROWESS MAKES A DIFFERENCE

PROWESS MAKES A DIFFERENCE
Management &organisation
Management and responsibilities; Nazziwa Sarah will be responsible for
management duties excluding professional activities performed by her advisory
team consisting of her banker , certified public accountant , insurance agent
.Nazziwa Sarah will not hire an administrative assistants until considerable growth
deems it necessary .therefore organisation structure is quite simplistic. Nazziwa
Sarah will manage two full time employees thought the year .she will hire
additional variable labour employees to assist during the probable busier months.

MISS NAZZIWA SARAH

OWNER

FULL TIME EMPLOYEE

FULL TIME EMPLOYEE

VARIABLE LABOUR
EMPLOYEE

(BUSY MONTHS ONLY)

Employee position description .full time employees will be responsible for

participating in all training programs. Experienced staff members will train all new
hires. Employees primary duties include waste disposal ,window cleaning, blind
and upholstery cleaning, carpet and hard surface floor care ,restroom care
,restroom sanitation, and stocking,dusting,furniture upkeep ,and occasional
specialized interior cleaning services .employees will be trained in all areas of
cleaning ,however may be directed to specific areas at the cleaning site to allow for
maximum efficiency .employees will be informed of late irregular work times
required for this line of work.

PROWESS MAKES A DIFFERENCE

Operational plan
Prowess makes a difference will provide service in tems.teams will speed up the
cleaning process and increase efficiency because each team member will perform
specific tasks at each location. Teams will be monitored on quality of service by
the supervisor .during the beginning stages the owner will be at every site to assist
employees to perform a quality inspection of their work .the teams will consist of
three people during the first year of the business; miss Nazziwa Sarah and two full
time employees .one additional team member will be added each year for years
two and three.
A detailed work schedule will be given to the client to indicate specific jobs to be
performed on site. All team members will receive a copy of the list including the
specific job requirements.According to industry estimates, each employee has the
capacity to clean approximately 800sq .ft per hour when the team system is
utilized.
Credit policies .Prowess makes a difference cleaning company will provide clients
with an initial six month cleaning contract .cleaning services will be performed
weekly and billed on the last day of each month .clients will have until 15 th of the
following month to pay their bill .late payments will receive a small penalty based
upon total amount due. Clients will have a prepayment option for the entire period
or weekly instalments.

PROWESS MAKES A DIFFERENCE

Financial plan
Start capital expenses and capital; prowess makes a difference does not require an
extensive amount of capital .the total project cost is 20million.the business is
seeking 10million as loan. Miss Nazziwa Sarah the owner will contribute
10million from personal savings. Start-up costs will include cleaning equipment,
cleaning supplies, office equipment and supplies, and working capital. The list of
start expenses are as follows.

Equipment and supplies list

equipment Rate Amount

Desk chair 250000 250000
Executive desk 1500000 1500000
Multi line telephone 70000 70000
Printer 1500000 1500000
Floor scrubber 2000000 2000000
Vacuum cleaner 500000 500000
Spray extraction machine 2000000 1000000
Window vacuum cleaner 400000 400000
Steam cleaner 2000000 2000000
High pressure cleaner 1500000 1500000
Toilet bowl and brush 5000 5000
Squeezer 10000 10000
Mopper 5000 5000
disinfectors 200000 200000
total 10940000

PROWESS MAKES A DIFFERENCE

PERSONAL MANAGEMENT
Since it is a start-up company ,the owner will oversee all the operational with the
help of few expert in finance and it .we will be paying employees a competitive
wages ,quite a bit more than minimum wage .this is calculated to attract a much
higher calibre employee that is not looking for temporary employment ,but a stable
environment .
Our business will possess 3 stuff members and two temporary employees’ .the
members include Nazziwa Sarah as manging director, Zziwa Reagan as manager,
and Ssenyonga Kevin as co-worker.

PROWESS MAKES A DIFFERENCE