SITXHRM004 Assesment 1 Project

SITXHRM004 Recruit, select and induct
Table of Contents
Introduction......................................................................................................................................2
Job Description................................................................................................................................2
Job Advertisement...........................................................................................................................5
Lists of interview questions.............................................................................................................7
Reference checking form.................................................................................................................8
Reference Check..............................................................................................................................8
Letter of offer-fulltime position.....................................................................................................10
Letter of offer-casual position.......................................................................................................13
Notice to unsuccessful applicants..................................................................................................16
Conclusion.....................................................................................................................................17
Student copy-Assessment booklet -SITXHRM004 Version 7.20 Copyright Pax Institute CRICOS No. 03152D RTO No. 22207
Page 1
Introduction
PAX Hotel is a 5-star boutique hotel located in Melbourne CBD. It currently employs 150 staff
in many different departments. Customer flow as the result of vacation season has resulted in
heavier workload in existing staffs of the hotel. So in order to reduce the workload, hotel
management has decided to recruit some additional personal. 1 full-time receptionist, 1 casual
valet driver, and 1 volunteer photographer are urgently required in order to reduce the workload
from the existing staffs of the PAX Hotel. This report includes the process and procedure that is
essential in recruiting staffs.
Job Description
1.
JOB TITLE: Receptionist
JOB TYPE: Full-time
LOCATION: 44 High street Melbourne VIC 3000
SUPERVISOR/MANAGER: Office Manager
MAIN DUTIES/RESPONSIBILITIES:
 Receiving guests at the front desk by appropriately greeting, and assisting them with
check-in and check-out procedures
 Answering phone calls, vetting them, and forwarding them
 Oversee visitor reservations and bookings
 Respond to any queries and requests from guests
 Maintaining a clean and organized workspace
SKILLS & EXPERIENCE

Qualifications:
 High school diploma, GED, or equivalent
 Professional conduct and appearance
 Ability to keep a pleasant, friendly demeanor even under duress
Experience:
 2+ years of experience as a hotel receptionist or in a similar role
Page 2
Skills:
 Competent in Microsoft Office Applications and other relevant computer programs
 Good verbal and written communication capability
 Fluent in English
PERFORMANCE GOALS:
 Provide guests with excellent customer service
 Handle every situation quickly, calmly and with a smile on the face
 Collaborate with other employees to complete the task at hand efficiently and effectively
 Efficiently handling office traffic
 Good and effective communication skills
2.
JOB TITLE: Valet driver
JOB TYPE: Casual
SUPERVISOR/MANAGER: Front Office Manager
 Facilitate guests in opening and closing vehicle doors.
 Greet guests and visitors with the proper day's greetings.
 Explaining parking procedures to guests/visitors.
 Before handing over keys or the vehicle, compare the guest's token or receipt to the one
linked to the key.
 Park and retrieve visitors' vehicles efficiently and without causing harm to the vehicle.
 Give a sincere farewell to all departing visitors.
SKILLS & EXPERIENCE

Qualifications:
 High school diploma, or equivalent preferred
 Qualified driver's license and a clean driving record
Experience:
 In a full-service hotel, prior Bell or Valet experience is preferred
Skills:
Page 3
 Ability to speak, read, and write Standard English.

 Able to maintain a professional look and attitude.
PERFORMANCE GOALS:
 Provide guests with excellent customer service
 Handle every situation quickly, calmly and with a smile on the face
 Handle traffic swiftly
3.
JOB TITLE: Photographer
JOB TYPE: Volunteer
SUPERVISOR/MANAGER: Operation Manager
 Taking photos of the hotel premises and guests after asking for permission
 Organizing photography shoots
 Taking care of and managing photographic equipment
 Editing the photographs
 Submitting photos to responsible authorities
SKILLS & EXPERIENCE

Qualifications:
 Diploma of photography and photo imaging
 Expertise in picture editing software and camera equipment
Experience:
 Fresher are preferred
Skills:
 Ability to speak, read, and write Standard English.
 Able to maintain a professional look and attitude.
 Understanding of photographic methods.
 Excellent photography and photo editing skills
PERFORMANCE GOALS:
 Provide guests with excellent photo shoot experience
 Able to get the perfect shots
Page 4
 Able to satisfy customers with the photography skill
Job Advertisement
1.
PAX HOTEL
Receptionist
Pay, type of employment, expected hours and main benefits of the job
 Permanent full-time position

 38 hours per week
 $46,000 per year + superannuation
 City location, close to public transport
Additional details:
 PAX Hotel is a 5-star boutique hotel located in Melbourne CBD. It currently employs
150 staff in many different departments.
 We are looking for receptionist for our Hotel. As a receptionist, you are required to
manage the front desk responsibilities, such as greeting and welcoming the guest arriving
at the hotel and also overseeing and managing their reservation and bookings as well as
receiving, managing and forwarding phone calls.
 The job will be full time, with hours to be worked between 9.00 am and 5.30 pm Monday
to Friday.
 Customer flow as the result of vacation season has resulted in heavier workload in
existing front desk officers. So in order to reduce the workload, hotel management has
decided to recruit some additional personal.
 You will be directly reporting to the office manager.
 You must have advanced Microsoft office and typing skills
 You need to be fluent in both written and spoken English
 You need to have strong communication and convincing skills
 You must have high school diploma or GED
 You must have 2+ years of experience in similar job.
2.
PAX HOTEL
Valet driver
Page 5
 Casual temporary position

 $28,000 per year
Additional details:
 We are looking for valet driver for our Hotel. As a valet driver, you are required to
manage the traffic inside the hotel, park and retrieve the guest’s vehicles as well as
explain the parking procedure to the guests.
 The job will be temporary, with hours to be worked between 1:00 pm and 7:00 pm
Monday to Friday.
 Customer flow as the result of vacation season has resulted in heavier workload in
existing valet. So in order to reduce the workload, hotel management has decided to
recruit some additional personal.
 You will be directly reporting to the front office manager.
 You must valid driver's license and a clean driving record
 You must have prior valet experience
 You need to be fluent in English
 You need to have strong communication skills
 You must have high school diploma or GED
3.
PAX HOTEL
Photographer
 Volunteer position
 Unpaid internship
Additional details:
Page 6
 We are looking for Volunteer photographer for our Hotel. As a photographer, you are
required to click photos of the hotel premises and guests after asking for permission, edit
those photos and submit them to the responsible authorities.
 The job is voluntarily, with hours to be worked between 5:00 pm and 10:00 pm Monday
to Friday.
 Some of the customers requested for the photo shoot inside the premises. So as per their
requests, hotel management is looking for a volunteer photographer to capture the
pictures of the guests enjoying their stay at the hotel.
 You will be directly reporting to the operation manager.
 You must be skilled photographer with camera equipments handling skills.
 You must have photo editing skills.
 You need to be fluent in English.
 You must have diploma of photography or equivalent.
If you are interested in this job, please email your resume to paxhotel@gmail.com or call +61 09
4765 3645 for further information.
Applications close on 20 April 2022
Interviews will be conducted individually only after thoroughly analyzing the applications
submitted within deadline. Applications submitted after the deadline will be considered invalid
automatically. Applicants selected for the interview would get the email about the location, date
and time for their interview.
Lists of interview questions

1. Tell us something about yourself/introduction.
2. How did you hear about this position?
3. Why do you want to work here?
4. What are your strengths and weakness?
5. Why should we hire you?
Page 7
Reference checking form
Reference Check
Applicant: Date:
Position applied for: Receptionist/Valet driver Phone:
Referee’s details: Title:
Reference check conducted by: Sandesh Magaju(HR manager)
Introduction
My name is Sandesh Magaju and I’m calling to conduct a reference check for Yes
<name of applicant> who is being considered for a position with my business
No
PAX Hotel. Your details have been provided to me by <applicant’s name> and I
would first like to check if you are prepared to provide a reference?
The reference check will take approximately 10 minutes to complete. Is this a Call back
good time for you? If not, when is a convenient time for us to continue this
Proceed
conversation?
Please note that this reference will be used in the overall evaluation of the Yes
applicant and will affect whether they are selected for the job. The information
No
you provide may be given to the candidate if requested, Do I have your
permission to proceed?
General questions
What is the nature of your relationship

with the applicant?
In what capacity is/was the applicant

employed by your business?
What were the dates of their employment? From: To:
What duties and responsibilities does/did

the applicant have?
What the applicant’s reason for leaving?
Page 8
General performance questions
How would you describe the applicant’s

overall work performance?
What would you say are the applicant’s

strengths?
What would you say are the applicant’s

development areas (eg. weaknesses)?
Have you had any concerns with their

performance?
If yes, please explain when these issues
were identified? When were they
discussed with the individual? What work
are their doing to improve and what
progress has been made?
Can you comment on the applicant’s:

- reliability
- punctuality
- attendance
- professionalism
Job-specific questions
In this role, the applicant is required to be

very well organised and be able to manage
a very busy office.
Please describe <applicant’s name> ability
to organise their workload?
In closing
Would you re-employ the applicant?

Why/why not?
Do you have any final comments?
Thank you for taking the tame to provide

feedback. If you wish to provide any
further information, you can contact me on
+61 02 7345 5785
Page 9
Letter of offer-fulltime position

PAX HOTEL
25 April 2022
Private and confidential
<Insert employee’s full name>
<Insert employee’s residential address>
Dear <insert name>

Letter of engagement
I am pleased to offer you employment in the position of Receptionist with us at PAX Hotel on
the terms and conditions set out in this letter.
1. Position
1.1 Your start date will be 1 May 2022.
1.2 Your employment will be Full-time.
1.3 The duties of this position are set out in the attached position description. You will be
required to perform these duties, and any other duties the employer may assign to you,
having regard to your skills, training and experience.
1.4 You will be required to perform your duties at PAX Hotel premises, or elsewhere as
reasonably directed by the employer.
2. Terms and conditions of employment

Unless more generous provisions are provided in this letter or in the attached Schedule, the
terms and conditions of your employment will be those set out in the Hospitality Industry
Award and applicable legislation. This includes, but is not limited to, the National
Employment Standards in the Fair Work Act 2009. Neither the Hospitality Industry Award
nor any applicable legislation are incorporated into your contract of employment.
3. Ordinary hours of work
Your ordinary hours of work will be 38 hours per week, plus any reasonable additional
hours that are necessary to fulfil your duties or as otherwise required by the employer.
4. Remuneration
4.1 You will be paid weekly at the rate of $46,000 per year.
4.2 The employer will also make superannuation payments on your behalf in accordance
with the Superannuation Guarantee (Administration) Act 1992.
Page 10
4.3 Your remuneration will be reviewed annually and may be increased at the employer’s
discretion.
5. Leave
You are entitled to leave (e.g. annual leave, personal leave, carers leave, compassionate
leave, parental leave, community service leave and long service leave) in accordance with the
the National Employment Standards.
6. Your obligations to the employer
7.1 You will be required to:
(a) perform all duties to the best of your ability at all times;
(b) use your best endeavours to promote and protect the interests of the employer; and
(c) follow all reasonable and lawful directions given to you by the employer, including
complying with policies and procedures as amended from time to time. These
policies and procedures are not incorporated into your contract of employment.
7. Termination of employment
7.1 Under the Fair Work Act 2009 the employer may terminate your employment at any
time by providing you with notice in writing in accordance with this table:
Length of continuous service with employer Period of notice

Not more than 1 year 1 week
More than 1 year but less than 3 years 2 weeks
More than 3 years but less than 5 years 3 weeks
More than 5 years 4 weeks
7.2 You are entitled to an additional week’s notice if you are over 45 years old and have
completed at least 2 years of continuous service with the employer on the day the notice
of termination is given.
7.3 If you wish to terminate your employment you are required to provide the employer with
prior notice in accordance with the table at 8.1 above.
8. Confidentiality
By accepting this letter of offer, you acknowledge and agree that you will not, during the
course of your employment or thereafter, except with the consent of the employer, as
required by law or in the performance of your duties, use or disclose confidential information
relating to the business of the employer, including but not limited to client lists, trade secrets,
client details and pricing structures.
Page 11
9. Entire agreement
9.1 The terms and conditions referred to in this letter constitute all of the terms and
conditions of your employment and replace any prior understanding or agreement
between you and the employer.
9.2 The terms and conditions referred to in this letter may only be varied by a written
agreement signed by both you and the employer.
If you have any questions about the terms and conditions of employment, please don’t
hesitate to contact HR manager on +61 02 7345 5785.
To accept these offers of employment please return a signed and dated copy of this letter to
me by 29 April 2022.
Yours sincerely,
Sandesh Magaju
HR manager
I, <insert name of employee>, have read and understood this letter and accept the offer of
employment from PAX Hotel on the terms and conditions set out in the letter.
Signed: Date: / /
Print name:
Page 12
Letter of offer-casual position

PAX HOTEL
25 April 2022
<Insert employee’s full name>
<Insert employee’s residential address>
Dear <insert name>

Letter of engagement
I am pleased to offer you employment in the position of Valet driver with us at PAX Hotel on the
terms and conditions set out in this letter.
1. Position
1.1 Your start date will be 1 May 2022.
1.2 Your employment will be casual/temporary.
1.3 The duties of this position are set out in the attached position description. You will be
required to perform these duties, and any other duties the employer may assign to you,
having regard to your skills, training and experience.
1.4 You will be required to perform your duties at PAX Hotel premises, or elsewhere as
reasonably directed by the employer.
2. Terms and conditions of employment

Unless more generous provisions are provided in this letter or in the attached Schedule, the
terms and conditions of your employment will be those set out in the Hospitality Industry
Award and applicable legislation. This includes, but is not limited to, the National
Employment Standards in the Fair Work Act 2009. Neither the Hospitality Industry Award
nor any applicable legislation are incorporated into your contract of employment.
3. Ordinary hours of work
Your ordinary hours of work will be 30 hours per week, plus any reasonable additional
hours that are necessary to fulfil your duties or as otherwise required by the employer.
4. Remuneration
4.1 You will be paid weekly at the rate of $28,000 per year.
4.2 The employer will also make superannuation payments on your behalf in accordance
with the Superannuation Guarantee (Administration) Act 1992.
Page 13
4.3 Your remuneration will be reviewed annually and may be increased at the employer’s
discretion.
5. Leave
You are entitled to leave (e.g. annual leave, personal leave, carers leave, compassionate
leave, parental leave, community service leave and long service leave) in accordance with the
the National Employment Standards.
6. Your obligations to the employer
7.1 You will be required to:
(a) perform all duties to the best of your ability at all times;
(b) use your best endeavours to promote and protect the interests of the employer; and
(c) follow all reasonable and lawful directions given to you by the employer, including
complying with policies and procedures as amended from time to time. These
policies and procedures are not incorporated into your contract of employment.
7. Termination of employment
7.1 Under the Fair Work Act 2009 the employer may terminate your employment at any
time by providing you with notice in writing in accordance with this table:
Length of continuous service with employer Period of notice

Not more than 1 year 1 week
More than 1 year but less than 3 years 2 weeks
More than 3 years but less than 5 years 3 weeks
More than 5 years 4 weeks
7.2 You are entitled to an additional week’s notice if you are over 45 years old and have
completed at least 2 years of continuous service with the employer on the day the notice
of termination is given.
7.3 If you wish to terminate your employment you are required to provide the employer with
prior notice in accordance with the table at 8.1 above.
8. Confidentiality
By accepting this letter of offer, you acknowledge and agree that you will not, during the
course of your employment or thereafter, except with the consent of the employer, as
required by law or in the performance of your duties, use or disclose confidential information
relating to the business of the employer, including but not limited to client lists, trade secrets,
client details and pricing structures.
Page 14
9. Entire agreement
9.1 The terms and conditions referred to in this letter constitute all of the terms and
conditions of your employment and replace any prior understanding or agreement
between you and the employer.
9.2 The terms and conditions referred to in this letter may only be varied by a written
agreement signed by both you and the employer.
If you have any questions about the terms and conditions of employment, please don’t
hesitate to contact HR manager on +61 02 7345 5785.
To accept these offers of employment please return a signed and dated copy of this letter to
me by 29 April 2022.
Yours sincerely,
Sandesh Magaju
HR manager
I, <insert name of employee>, have read and understood this letter and accept the offer of
employment from PAX Hotel on the terms and conditions set out in the letter.
Signed: Date: / /
Print name:
Notice to unsuccessful applicants

Page 15
PAX Hotel
25 April 2022
<Applicant’s name>
<Applicant’s address>
<Suburb, state, postcode>
Dear <Applicant’s name>
Outcome of application for employment: Receptionist/Valet driver
Thank you for applying for the position of Receptionist/Valet driver with PAX Hotel.
Unfortunately on this occasion your claims for the position were not as strong as other
candidates and your application was unsuccessful.
Should you wish to discuss the outcome of your application further, please don’t hesitate to
contact me directly on +61 02 7345 5785.
I wish you well in your future employment endeavours.
Yours sincerely
Sandesh Magaju
HR Manager
PAX Hotel
Conclusion
Page 16
An organization's success can be aided by effective recruiting and selection. Both internal and
external sources of personnel should be examined during the recruiting process. Organizations
will be more likely to recruit a diverse set of applicants as a result of this. Process and procedure
applicable for recruiting new employees are all mentioned above.
Page 17

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SITXHRM004 Recruit, select and induct

JOB TITLE: Receptionist

JOB TYPE: Full-time

LOCATION: 44 High street Melbourne VIC 3000

SUPERVISOR/MANAGER: Office Manager

SKILLS & EXPERIENCE

JOB TITLE: Valet driver

JOB TYPE: Casual

LOCATION: 44 High street Melbourne VIC 3000

SUPERVISOR/MANAGER: Front Office Manager

SKILLS & EXPERIENCE

 Ability to speak, read, and write Standard English.

JOB TITLE: Photographer

JOB TYPE: Volunteer

LOCATION: 44 High street Melbourne VIC 3000

SUPERVISOR/MANAGER: Operation Manager

SKILLS & EXPERIENCE

 Able to satisfy customers with the photography skill

 Permanent full-time position

 Casual temporary position

Applications close on 20 April 2022

Lists of interview questions

Reference checking form

Position applied for: Receptionist/Valet driver Phone:

Referee’s details: Title:

Reference check conducted by: Sandesh Magaju(HR manager)

What is the nature of your relationship

In what capacity is/was the applicant

What were the dates of their employment? From: To:

What duties and responsibilities does/did

What the applicant’s reason for leaving?

General performance questions

How would you describe the applicant’s

What would you say are the applicant’s

What would you say are the applicant’s

Have you had any concerns with their

Can you comment on the applicant’s:

In this role, the applicant is required to be

Would you re-employ the applicant?

Thank you for taking the tame to provide

Letter of offer-fulltime position

Dear <insert name>

2. Terms and conditions of employment

Length of continuous service with employer Period of notice

Letter of offer-casual position

Dear <insert name>

2. Terms and conditions of employment

Length of continuous service with employer Period of notice

Notice to unsuccessful applicants

Private and confidential

Dear <Applicant’s name>

Outcome of application for employment: Receptionist/Valet driver

I wish you well in your future employment endeavours.

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