Scribd Logo
Upload

Welcome to Scribd!

  • Engagement Handling Topicc

    Uploaded by

    socialdigitalomc
    7 views1 page
    This document provides 20 suggested questions to ask during small talk while waiting for advisors to join a meeting. The questions range from how the other person's day is going and the weather, to questions about their diet, exercise routine, hobbies, family, job, activities on the weekend, and pets. The goal is to make polite conversation until the advisors arrive.

    Original Description:

    Engagement handling for call centres

    Original Title

    Engagement handling topicc

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides 20 suggested questions to ask during small talk while waiting for advisors to join a meeting. The questions range from how the other person's day is going and the weather, to questions about their diet, exercise routine, hobbies, family, job, activities on the weekend, and pets. The goal is to make polite conversation until the advisors arrive.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    7 views1 page

    Engagement Handling Topicc

    Uploaded by

    socialdigitalomc
    This document provides 20 suggested questions to ask during small talk while waiting for advisors to join a meeting. The questions range from how the other person's day is going and the weather, to questions about their diet, exercise routine, hobbies, family, job, activities on the weekend, and pets. The goal is to make polite conversation until the advisors arrive.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    1

    TOPICS FOR ENGAGMENT

    Tips on small Talk while waiting for Advisors to join


    Remember to compliment when necessary

    1. So how is your day going so far?


    2. And how is the weather over there in (state)?
    3. I noticed you are in excellent shape; do you have a workout routine?
    4. Do you have a diet plan?
    5. What’s your go-to comfort food?
    6. Are there foods you would absolutely not eat?
    7. I love the sound of your voice, are you a singer?
    8. Do you have any children or grandchildren?
    9. How young are they? (grandchildren)
    10.Do they live in (state)? if no but do you get to see them
    often?
    11.Do you have any siblings?
    12.Do they live in (state) if no but do you get to see them
    often
    13.So (name) are you retired? If not asked about their job
    14.So (name) what fun activities do you engage in?
    15.I have always wanted to visit (leads state), what fun
    activities can a tourist do over there?
    16.Do you have any pets?
    17.Have you lived in (state) all your life?
    18.Do you have any hobbies?
    19.Are you looking forward to the weekend?
    20.Do you have an exciting activity planned?

    You might also like