To Our Group Discussion on

Business Communication
In Financial Institutions

Presented By
BANKINGPROFESSIONALEXAMINATIONSOLUTIONGROUP
Conducted By: Md.Ripan Meah,ITP,DAIBB,SEO,SJIBL,Cell: 01716381848

1
 Business Communication-MCQ

Green Color=Right Answer

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 Business Communication-MCQ

Q.1. Which of the following is not an element of

professionalism?
a. Ethics
b. Team Spirit
c. Humbleness
d. Leadership

Q.2. What is Brevity of Communications?

a. Conciseness
b. Correctness
c. Criticalness
d. Creativeness

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 Business Communication-MCQ

Q.3.Communication is key tool for which of the

following departments of a bank?

a. Credit Rating
b. Client Evaluation
c. Customer Service
d. Retail Trade

Q.4. Which of the following is a factor effecting

communication?
a. Group Think
b. Cultural Affinity
c. Biodiversity
d. Emotional Quotient

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 Business Communication-MCQ

Q.5. What is the generic step to ensure ethical

communication?

a. Use negative tone

b. Be empathetic
c. Speak Actively
d. None of the above

Q.6. What is the principal of Business communication?

a. Cleanliness
b. Customer Consideration
c. Clarity
d. None of the above

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 Business Communication-MCQ

Q.7. Which of the following is an example of effective

business communication?
a. Providing superiors with a lot of information to make
the report look informative and intelligent
b. Writing a physical letter to customers who has FAQs
c. Showing over optimistic sales report to uplift the
motivation of employees
d. Talking to a High-Net-Worth Customer with
respect and without wasting time

Q.8. Which of the following is not an example of verbal

communication?
a. Speaking in a meeting.
b. Writing a mail
c. Talking to a friend.
d. Reacting to a sign

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 Business Communication-MCQ

Q.9. Which of the following is a requirement for active

listening?

a. Talking when the speaker pauses

b. Only listening and not participating
c. Memorizing the conversation
d. Giving attention to gestures, facial expression
etc

Q.10. Which of the following is the most important part

of non-verbal communication?

a. Speed of Speech
b. Expression of face
c. Tone of Voice
d. Movement of hands

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 Business Communication-MCQ

Q.11. Which of the following is not the part of non-

verbal cues?
a. Facial Expression
b. Vocal Tone
c. Personal Space
d. Process Diagram

Q.12. What should you use to illustrate the performance

of a bank's revenue?
a. Pie chart
b. Line Chart
c. Process diagrams
d. Infographics

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 Business Communication-MCQ

Q.13. You need to illustrate the budget allocation in

different areas of your desk for the quarter. What should
you use.

a. Pie chart
b. Line Chart
c. Process diagrams
d. Infographics

Q.14. Performance reports are an example of —

Pie chart
a. Upward communication
b. Downward Communication
c. Horizontal Communication
d. None of the above
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 Business Communication-MCQ

Q.15.Which of the following is not a step of effective

downward communication?
a. Talk to the employees
b. Understand the information
c. Provide true facts
d. Don't waste time answering queries

Q.16.Which of the following apps provide a collaboration

platform for horizontal communication?
a. MS Office
b. Google Meet
c. Slack
d. Tinder

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 Business Communication-MCQ

Q.17. Which of the following is an external entity of the

business?
a. Marketing Manager
b. Supply Chain Officer
c. Raw Material Provider
d. HR Business Partner

Q.18. Which of the following is not method of Internal

business communication?

a. Group Meeting
b. Text Message
c. Billboards & Posters
d. Official Letters

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 Business Communication-MCQ

Q.19. Which of the following is not method of External

business communication?

a. Direct Meeting
b. Audio Visuals & Ads
c. Text Message
d. Phone Call & SMS

Q.20. In single strand informal communication

a. Employees are talking to each other in groups

b. Each individual randomly tells another the same
message
c. Word travels from one person to another
d. None of the above.

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 Business Communication-MCQ

Q.21.Which method is best for asking your client for additional

information?
a. Direct Method
b. Indirect Method
c. Combined Method
d. Persuasion

Q.22. Which of the following is not a part of order form?

a. A note to reduce the prices
b. Preferred Mode of transportation
c. Agreed upon Unit Price
d. Catalogue Numbers.

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 Business Communication-MCQ

Q.23. Which of the following is not an example of using

indirectness?

a. Refused Requests
b. Negative Adjustment Letters
c. Collection Letters
d. Sales letter

Q.24. What is the common objective of all persuasion

message?
a. Convince someone to take your desired action.
b. Sell a product to a new customer.
c. Make a request to get additional funding
d. Make a request to get additional funding

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 Business Communication-MCQ

Q.25. Which of the following is a common mistake in

persuasive communication?

a. Selling too hard.

b. Compromising
c. Appealing emotionally to the audience
d. Thinking persuasion as not a one-time approach

Q.26. What is the first step in writing a sales message?

a. Assess audience needs
b. Get the reader's attention
c. Plan the sales message
d. None of the above

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 Business Communication-MCQ

Q.27. What is a collection letter?

a. A document of collecting goods

b. An agreement of collecting information
c. A message asking for payment
d. A letter for sending collection

Q.28. Which of the following is not a way to find

potential employer?

a. Contacting the career center.

b. Browsing people in Linkedln.
c. Contacting a headhunter
d. All of the above

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 Business Communication-MCQ

Q.29. Your CV should not include —

a. Your father's name.

b. Your father's occupation.
c. Your marital Status
d. All of the above

Q.30. Who among the following is not a valid reference----

a. Your university professor.
b. Your ex-boss
c. Your uncle in the desired organization
d. Your co-worker

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 Business Communication-MCQ

Q.31. What is unsolicited Proposal?

a. A proposal submitted in response to an official reques

b. A proposal submitted without any invitation
c. A proposal submitted internally to the management
d. None of the above

Q.32. Which of following is not a part of the proposal body?

a. Facts
a. Analysis
b. Proposed Solution
c. Statement of Qualification

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 Business Communication-MCQ

Q.33. Which of the following is an informational report?

a. Reports to Monitor & Control Operations

b. Reports to solve problems
c. Reports to support decisions
d. None of the above

Q.34. Which of the following is not a necessary characteristic

of short report?

a. Structural Coherence Plan

b. Direct Order
c. Personal writing style
d. All of them are characteristics of Short report

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 Business Communication-MCQ

Q.33. Which of the following is an informational report?

a. Reports to Monitor & Control Operations

b. Reports to solve problems
c. Reports to support decisions
d. None of the above

Q.34. Which of the following is not a necessary characteristic

of short report?

a. Structural Coherence Plan

b. Direct Order
c. Personal writing style
d. All of them are characteristics of Short report

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 Business Communication-MCQ

Q.35. Which of the following is part of prefatory parts in long

report?
a. Introduction
b. Appendix
c. Authorization message
d. References

Q.36. What is the ideal way to showcase a business process in

a presentation slide?
a. Direct List
b. Horizontal List
c. Staircase List
d. All of the above

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 Business Communication-MCQ

Q.37. Which of the following is not part of organizing a

presentation?

a. Defining the Main Idea

b. Choosing Order
c. Preparing Outline
d. Analysing the situation

Q.38. Which of the following is best for showcasing a budget

for the quarter?
a Pie Chart
b. Bar Chart
C. Scatter Plot
d. Infographics

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 Business Communication-MCQ

Q.39. Which of the following is not a use of email?

a. To provide day-to-day communication and updates

b. To carry newsletters to customers and clients
c. To carry documents, pictures, or videos
d. All of the above are use of email

Q.40. Which of the following is a characteristic of email subject

line?
a Being Specific
b. Being succinct
C. Being spacious
d. Being sarcastic

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 Business Communication-MCQ

Q.41. Which of the following is a direct business use of social

media?

a. Collaboration
b. Sending memes
c. Looking for new products
d. None of the above

Q.42. Which one the following is a step in Effective Listening?

a Proper Eye Contact
b. Firm Handshake
C. Asking questions whenever you need to
d. Dress Code

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 Business Communication-MCQ

Q.43. Which of the following is not a step in public speaking?

a. Analyzing the audience

b. Firm Pausing in the speech
c. Asking questions Speaking indirectly you need to
d. Paying Attention to gestures

Q.44. Which of the following is an element of body language?

a Language
b. Posture
C. Time Management
d. None of the above

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 Business Communication-MCQ

Q.45. Which of the following sentences would you use?

a. We do not have enough manpower

b. The cameraman hasn't come yet for the photoshoot
c. It's a man-made company with deep roots
d. None of the above

Q.46. How will you substitute the word "In very few cases"?
a Seldom
b. Rarely
C. Hardly
d. All of the above

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 Business Communication-MCQ

Q.47. Which of the following is not a characteristic of effective

groups?

a. Psychological Safety
b. Groupthink
c. Clear Goals
d. None of the above

Q.48. What you should not do in conducting a meeting?

a Talking about today's traffic jam in a strategy session
b. Adhering to the predetermined rules
C. Participating in front of your boss
d. None of the above

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 Business Communication-MCQ

Q.49. Which of the following is an opportunity for networking?

a. Business Contacts
b. Business Cards
c. Business Magazines
d. Business Statistics

Q.50. Which of the following social media is best for

professional networking?

a Facebook
b. Instagram
C. Linkedln
d. Snap Chat

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 Business Communication-MCQ

Q.51. What are the steps in effective listening?

a. Proper Eye Contract
b. Proper Eye Contract
c. Empathize
d. All of the above

Q.52. What are the elements of Body Language that we keep in

our mind?

a Eye Contact
b. Facial Expression
C. Posture
d. All of the above

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