PURPOSIVE COMMUNICATION REVIEWER!

 For cross-cultural communication to be effective, what should we observe in the use of

language? – Be guided by your target audience.
 What is the correct order in writing a communication letter?
I. Salutation
 Which quality below makes the email subject line more clickable because it gives the gist of II. Body
the email message? - CLARITY III. Heading
 Which element of communication includes, among other things, place, time, event, and attitude IV. Complimentary closing
of a sender or receiver? - CONTEXT V. Inside address
 What element of communication letter do the words Sincerely, Very Truly Yours, and VI. Signature – III,V,I,II,IV,VI
respectfully fall under? - COMPLIMENTARY CLOSE  Which of the following is FALSE about sending excuse letters? – You can write it in any
 Which of the following is not included in the Dos in writing a professional email? – USE EMOJI paper size available to you.
 Which barrier of intercultural communication refers to thoughts widely adopted about specific  What type of letter is commonly used as a response to a claim or a complaint? – Adjustment
types of individuals or certain ways of behaving intended to represent the entire group of those  Which of the following is not a paralinguistic element? – facial expression
individuals or behaviors as a whole? – STEREOTYPING  What letter intends to explain a sender’s absences and missed requirements? – excuse letter
 What is considered a system of knowledge, beliefs, values, customs, behaviors, and artifacts  Which of the following is TRUE about ethnocentrism? - This can be avoided by being
that are required, shared, and used by its members daily? - CULTURE sensitive to the various dimensions of cultural differences.
 Which comparison of verbal and nonverbal communication is accurate? - Both verbal and  How many spaces should be observed before the complimentary closing? – 2
nonverbal communication are formally taught.  What is the opposite of ethnocentrism? – Cultural relativism
 In the discussion, what part of the body must the attachment be mentioned? – SECOND  What contains a phrase such as “Dear Sir,” and “Dear Madam,” that is used to begin a letter?-
 It has been three weeks since you have passed your application letter to a company employer. salutation
You want to know the progress of your letter. What letter would you use? – follow-up  Which among these is correct? – 9 April 2021
 What is the correct sequencing on writing excuse letters? – Date-Salutation-inside address-  What element of the communication letter contains the title of the receiver such as Mrs., Dr.,
body-justifications-complimentary close-signature block. Sandra needs to email the last Engr., etc.? – Salutation
minutes of the meeting to all officers. Which of the following is the best subject line of the  Which of the following is the BEST way to show customers that you are listening? – giving an
email? – Minutes of meeting October 28, 2020; 10 AM. appropriate amount of eye contact
 What quality should be considered to enhance the vibration of the vocal cords? – Pitch  What is the best way to use in writing the heading and subheading in newsletter? – avoid
 What is considered as the content of the communication letter? – Body excessive punctuation
 From the discussion video, how many elements does communication letter have? – 6  What communication process is described in the situation below where a person cannot take
 Ronald John, a senior accountancy student from Central Mindanao University, feels anxious of his remark back? Dr. Santos realizes she has inappropriately criticized Mario Rivera’s family
the various cultures he faces during his one- month academic exchange program at Caraga remedy for sprained ankles. – irreversible
State University. What can be done by him and his classmates to reduce cultural anxiety?  What non-linguistic element is the language of space? – proxemics
I. Each of them must build intercultural willingness to communicate.  Pia, who is a Filipino, wants to write an email to a Westerner about the internship posted
II. He and his classmates should establish a higher- quality intergroup contacts. online. What should she consider the most before sending the email? – know the culture of
III. All of them should start changing the way they make distinctions among their groups. the recipient
IV. All involved parties should establish cross-cultural friendships and intergroup  Head movement is an example of nonverbal communication. Which of these following
disclosure. – I, II, III, and IV gestures is NOT a head movement? – REVOLVING
 What front size is encouraged to use when crafting and excuse letter? – Between 10-12  Which of the following usually characterize personal letters? – informal
points  Which of these is the appropriate salutation for letters intended to be read by any and/or all
 What is the exchange of thoughts, message, or information, as by speech, signals, writing, or individuals? – To whom it may concern.
behavior? – communication  Why are justifications in an excuse letter important? - Justifications are verifiers of your
excuse
 Which of the following excuses is BEST accepted? - I would like to apologize for being
absent today because there was a sudden internet outage in my area.
 Which of these statements is NOT a consideration in making an inquiry letter? - Always
including a thank you note and a sales letter
 The business letter’s content is professional. It is different from other types of letters because it
has specific formats. What does this imply? – Writing business letters requires profound
general knowledge.
 Which of the following are assumptions across cultures?
I. Being old means being boring and strict.
II. Growing up as a girl means a lot of issues.
III. Being young means being funny and lovable.
IV. Growing up means having a mother and a father – I,II,III,IV
 Which of the following statements refers to kinesics? – Body movements that directly
translate into words
 Which communication element in Gamble and Gamble (1996) is not included in other
communication models? – Effect
 What formal documents convey information for specific writing situations, may it be for
application, inquiry, recommendation, complaint, and etc.? – Written communication
 What contains the information to which the letter is addressed, such as the recipient’s name,
company, and address? – Inside address
 What are the necessary information to include in a formal letter? – dates, serial numbers,
and locations
 What letter format/s should an excuse letter use? – either full block or semi-block
 What must the excuse letter reflect? - clarity, sincerity, truthfulness
 Which non-speech element does language of look belong to? – Physical appearance
 Which of the following is the part of an electronic mail which is the internet mail address of the
recipient or where the message will be sent? – Recipient’s address
 Which of the following is NOT included in the signature? – Cum laude
 Which nonverbal element refers to communicators’ awareness of the component units of
language like sound, words, phrases and sentences? – Metalinguistic
 Which of the following is NOT a true statement about the salutation? – it usually starts with
Dear
 How many spaces should be given before writing the signature block? – five
 Which of the following can be a barrier to communication?
I. a hot room
II. a sender using slang
III. Power interruption during a lecture
IV. A student talking while a teacher is talking – I,II,III,IV
 Which of the following statements describes ethnocentrism? - . It is the evaluation of other
cultures according to preconceptions originating in the standards and customs of one's
own culture.
 With the choices presented below, which is NOT a problem when attaching documents to an
email by using the shared drive? – Recipient’s full inbox
 What should a sender use when he/she wants to send his/her email using the “To” field by not
allowing others see an email he/she wanted to send without the main recipient’s knowing? –
ccb
 Rabiya wants to send her email to multiple recipients and she wants all of them to see all their
email addresses. What way of sending to multiple recipients should she choose? – Cc
 What files are attached to the electronic message? – Attachment
 Which of the following is NOT true about nonverbal communication? - It delivers messages
to someone using the universal language.
 Which of the following is TRUE about cross-cultural communication? - It minimizes problems
stemming from misinterpretations.
 What element of communication is shown in the situation below? You arrived home late. Your
mother opened the door and looked at the wall clock. – feedback
 In some countries, only men are allowed to speak their ideas while women are not allowed to
speak up for themselves. What element of intercultural communication is shown in this
situation? – Power
 What of the following is NOT a basic element of communication? – language
 Benefits, including email messages and cellphone messages, is affiliated to what
communication channel? –PDA EMAIL MESSAGES
 What is the main difference between the excuse letter and the letter of inquiry? – The
difference is in the letter's intent.
 Which of the following statements is TRUE about sending excuse letters? - It can allow your
receiver to make considerations for anything stated or requested.
 Which of the following is NOT part of the considerations in writing the body of the email? - The
body should use time-insensitive greetings.
 Which barrier of intercultural communication refers to unfair, biased or intolerant attitudes or
opinions towards another person or group simply because they belong to a specific religion,
race, nationality or another group? – Prejudice
 Which of the following is the description of the topic of the message and the first part of the
email that the recipient will see? – Subject line
 Eric applied to Dr. Karndee Leopairote, C ASEAN Managing Director, since her company is
hiring for a public relations officer. What did he submit to the company? –Application letter
 Faggot (for gays), nigga (for African- Americans), and nanny (for Filipino domestic helpers) are
examples of inappropriate cultural and political terms. Specifically, what do you call this term?
– racial slur
 What element of the communication letter contains the authentic signature over the sender’s
printed full name? – Signature
 How many spaces should be given before writing the inside address? –three
 Which term refers to writing practice against ethical and legal considerations? –ethicalities statements below would BEST justify your reason? - Yes, because it is better to be
 How many spaces should be observed after the heading? – 2 circuitous than to state the name of the president wrongly.
 Which among the communication elements refers to the medium or vehicle through which the  Why do we have to make sure that we do not speak too fast when communicating with a
message is sent? – Channel customer? - The customer may not hear everything you have said like promotions or
 What do all business letters have in common? – Purpose special products.
 Which of the following is NOT a reason that cultural sensitivity is essential? - Cultural  In Japan, people deem silence as respect during a conversation while others view it as rude in
sensitivity allows people to learn how to offend other people. their culture. This scenario is an example of what element of intercultural communication? –
 What contains the return address, such as the sender’s company name, address, phone Non-verbal communication
number, and email address? – Heading  What should the sender consider by checking that the email makes sense and makes its point
 You want to know from a traveling agency if there is a vacant plane seat on the dates as clearly as possible because a failure on this makes bad communication? – grammar check
December 23 to December 26, 2020, and its respective airfares. You also would like to know  Which barrier of intercultural communication refers to focusing so much on feelings that
the flight plan. What letter would you use? – inquiry causes not paying attention to what other people are telling? - anxiety
 Which of the following is NOT an element of communication according to Gamble and Gamble
(1996)? – Barrier
 In what sense are words uttered create a communication barrier? – Negative
 Which of the following refers to the idea being transmitted by the sender to the receiver and
includes three aspects — content, structure, and style? – Message
 Which of the following is considered as a standard business closing statement? – Sincerely
 A cultural stereotype is a fixed impression that may have little basis but is
perpetuated by persons unwilling to look more deeply into the matter. This means
that a person has an opinion about someone before he/she has even met them.
Which of the following is/are a/the stereotype/s among Filipinos?
I. Filipinos are always late.
II. Filipinos do not speak English.
III. Filipinos usually eat dog meat.
IV. Filipinos abroad are only capable of low-income jobs. – I,III,and IV
 What punctuation mark should be used after the salutation in standard business
communication letters? – Colon
 What are the three (3) types of block format? – Block, modified-block, or semi-block format
 Michelle is asked to write an email to her boss about her resignation. What closing should she
use? – Respectfully yours
 Which of these is NOT an example of a verbal communication skill? – eye contact
 What non-linguistic element is the language of time? – Chronemics
 What are the two (2) most common business letter formats? – Block, modified block
 Do justifications need format? – Not necessary, so long as it can be clearly stated and
accessed.
 You are applying for a secretarial position in a well-known publishing company. In your inside
address, you put THE PRESIDENT as the recipient because although you have a little
knowledge about the company, you want to be safe in writing the address. Which of the