 The Bell person should arrive guest room no more than 5

minutes after the request, or the guest was advised if more time
was needed.
 The Bellperson knocked on the door three times (or rang the
bell) and announced themselves.
 The guest’s name was used at least one time during the
conversation.
 The Bellperson inquired about the guest’s experience at the
hotel, Any negative feedback was reported to the concerned
team.
 Door assistance was provided.
 A doorstop was used to properly open the door.
 Several pieces were confirmed before leaving the room, if not
leaving immediately an offer was made to store luggage.
 The guest was asked if the safe was used, bell person ensured
that no items were left behind.
 Guest transportation needs were determined and arranged
accordingly.
 The guest was toured to the front desk and handed to the door
person using the name. If the door person was occupied, the bell
person provided departure assistance.
 Gratuities given by guests were discreetly accepted with
gratitude.
 The staff member was the last one to speak (kind comment,
invitation to return, etc.)
 The door/bell staff was well groomed and uniformed, name tag
was present.
 Staff did not eat, drink, smoke, or chew gum.
 The speed of service adapted to the environment and the needs
of the guest.