B.

Santosh Kumar
Mobile: 9963307666.9885055746
Email. buddhasantoshkumar@yahoo.co.in

Middle level assignment in Credit Control & Collection in Manufacturing, International Courier, Freight
and Supply Chain Solutions.

PROFESSIONAL PROFILE

 A dynamic professional with nearly 17.5 years of rich experience including Credit Control & Collection,
Data Management, Procurement, Strategy Planning & Operations.

 Presently associated with Nuvoco Vistas Corp. Ltd. (Formerly Lafarge India
Limited ). As Area Credit Control South India. (Deputy Manager) Leading a member of 8
executives directly.
 Strong Debt Management acumen with skills to remain on the cutting edge; developing new lanes,
identifying new tactics, implementing new methods to reduce risk, cost, etc.
 Adroit at planning and achieving the Collections targets and efficiently handling customers.
 Highly successful in building relations with upper level decision makers; seizing control of critical problem
areas and delivering on client commitments.
 Excellent interpersonal, communication and organizational skills with proven abilities leading motivated
teams towards achieving organizational goals.

Areas of Expertise

Strategic Planning

 Steering Credit Control & Collections to achieve organizational objectives and ensuring profitability.
 Formulating monthly /annual goals, Collections Plans for the achievement of these goals.
 Devising and implementing new methods & procedures to enable smooth functioning of operations.

Financial Development

 Analyzing Credit and financial potential, conceptualizing & executing strategies to drive Collections &
achieving desired targets.
 Monitoring competitor activities and devising effective counter measures.
 Identifying, qualifying and pursuing new Credit control & Collection Methods & Procedures enhancing
service to the customer analyzing cost & in turn business opportunities.

Liaison with Internal & External Customers

 Interfacing with Internal & External customers to ascertain delivering need based solutions & services.
 Ensuring speedy resolution of queries & grievances to maximise client satisfaction levels.
 Maintaining excellent relations with clients to generate avenues for further business.
 Ensuring continuous interaction with the customer to make sure that area of concern can be worked
upon for improved service levels.
ORGANISATIONAL EXPERIENCE

Nuvoco vistas corp Ltd. Since June ’12

Deputy Manager Area Credit Control of Hyderabad .

Nuvoco vistas corp Ltd. is industrial company specialising in four major products: Cement,
Construction Aggregates, concrete and Building Materials one of the biggest company in INDIA

Job Profile:

 Checking new customers’ credit eligibility with different available sources and vetting all documents
 Allocations of new codes with credit limit and credit days.
 Ensure invoicing is done on time and on regular basis.
 Ensure payment follow ups are done with each and every Sales Manager on daily basis.
 Visiting all major customers for follow ups.
 To monitor customer whose credit limit is exceeding and follow up for payment to reduce risk.
 Processing and generating reminder letters whose outstanding is overdue.
 Liaising with Sales, Operations and Accounts Receivable team to resolve the queries if any.
 Daily, Weekly and Monthly report analysis of Sales Vs Outstanding Vs Collection.
 Investigating and resolving queries related to non payment of invoices.
 Ensure balance confirmations are collected in every quarter.
 Identify customers who are not paying even after receiving dunning letters.
 Starting legal proceedings if debts are not paid within agreed time.
 Arranging all documents for legal proceeding after liaising with the concern plant and give it to legal
department for further process.
 Liaising with legal firm and Legal Associates where necessary and appear in court on behalf of the
Company.
 Doing override if customer requires extra credit to execute the orders in line.
 Re assessment of the customers credit whenever required.
 Dealing with indirect Taxation Like (VAT, Sales Tax, Excise Duty)
 Taking Conformation Balances, Doing Reconciliation every quarterly for audit propose
 Handling the team of 5 Executives

UPS Jet air Express Pvt. Ltd. Aug ’09 – June’12

Credit Control & Collections of South India.
An US based Largest Package Delivery companies in the world Serving more than 200 countries &
territories (Fortune-500 Company of 51.7 Billion Dollars)

Joined UPS as a Liaison Officer Collection in Aug-2009

Job Profile:
 Financial: To recover receivables in a timely manner without hampering the sales process. Also to keep
DSO (Daily Sales Outstanding) and bad debts under control and below plan.

 Customer: Responsible to resolve customer queries, claims, complaints, and take corrective actions to
improve customer satisfaction.

 People: Maintain a congenial relationship with all departments and provide client feedback on a time
to resolve any financial and service related issues also explain competitive advantage if required.

 Internal Business Process: Implement existing collection policies and update / modify the same, to
suit the business requirement.

 MIS / Reports: Maintaining SOA and monitor collection progress, collection performance of the centre
and subordinates and maintain customer delinquency history.
 Training: Training of new recruit and also keeps collection staff updated with the latest development.

 Team Management: Boosting Team Morals to meet target and financial challenges.

Significant Achievements:

 Promoted to Liaison Officer - Credit Control & Collection for East India in 2009.I was given special
assignment to audit Bangalore Branch which includes IBM, INFOSYS, ABB, Honeywell and WIPRO.
 Promoted to Senior Credit Control & Collection Executive in 2008.
 Promoted to Credit Control & Collection Executive in 2007
 Absorbed by the parent company UPS (United Parcel Service Inc.) as Data Management in 2005.
 Was trained for ISAT (International Shipment Acceptance Training), Habit, Security, Health & Safety
and Space & Visibility to train new recruits.

Credit Control in DTDC Courier And Cargo June 2006 to

Aug-2009

EDUCATION QUALIFICATION

 MBA-FINANCE from The Osmania University in 2006.


 B.Com graduate from The Osmania University in 2004
PERSONAL DETAIL

 Date of Birth: 03rd Oct 1983

 Address: 8-3-228/678/1422 Sri Ram nagar HYD-500045
 Marital Status : Married
 Interests: Client Services, communication, Team Management and Public relation.