STUDENT’S SATISFACTION ON THE FOOD AND SERVICES OFFERED

IN THE SCHOOL CANTEEN OF DULOP NATIONAL HIGH SCHOOL

A RESEARCH PAPER

PRESENTED TO

THE COMMITTEE OF ORAL EXAMINERS

DULOP NATIONAL HIGH SCHOOL

DULOP, DUMINGAG, ZAMBOANGA DEL SUR

IN PARTIAL FULFILLMENT OF THE

REQUIREMENT FOR THE SUBJECT

PRACTICAL RESEARCH 2

BY

EPHRAIM S. BAQUILLER

HECHELLE H. FERNANDEZ

HEZEL L. MAG -USARA

RICHEL JANE D. NACUA

SANNY JOY P. VILLANTEZ

i
 APPROVAL SHEET

This research paper entitled “STUDENT’S SATISFACTION ON THE

FOOD AND SERVICES OFFERED IN THE SCHOOL CANTEEN OF DULOP
NATIONAL HIGH SCHOOL” prepared and submitted by RICHEL JANE D.
NACUA, HECHELLE H. FERNANDEZ, HEZEL L. MAG USARA,
EPHARAIM S. BAQUILLERR, and SANNY JOY P. VILLANTEZ in partial
requirement for the subject Practical Research 2 of Grade 12 students major in
Humanities and Social Sciences, has been examined and is hereby recommendation
for Oral Examination.

Date RACHEL D. CORPUS

Adviser

ISIDRO M. DAMAS GLYDEL O. GAPO

Statistician English Critic

ARJOY H. DICO NELVIE MAE A. ARANGES

Panel Member Panel Member

DEOGRACIA B. ALVAREZ
Chairman

Accepted in partial fulfillment of the requirement for the subject Practical Research 2.

NELVIE MAE A. ARANGES

Practical Research 2 Teacher

ii
 ACKNOWLEDGMENT

The researcher would like to thank all the people who contributed in some
way or another to the work described in this research study. They would like to extend
their heartfelt gratitude and appreciation to everyone for their valuable service,
support and assistance in making this endeavor a successful reality.

The researchers wanted to extend their heartfelt gratitude to their academic

and research adviser, Mrs. Rachel D. Corpuz, for accepting them their research
adviser, Mrs. Glydel O. Gapo as english critic who has helped them a lot in many
ways for her great effect and generosity in providing great topic to explore to the
research as well as for her unending patience towards them.

To our School Principal, Dr Deogracia B. Alvarez Jr. for his quick response
and aid given to the researcher. Every result described in this research was
accomplished with the help and support of the fellow researchers. Also with the help
of their adviser, panelist and chairperson who never hesitate to critique and give
honest comments for the betterment of this paper.

To all individuals whom the researcher met and made contact within this
institution while they were here had made their time here in Dulop National High
School a lot more fun. They felt so blessed and lucky to have met all of you here and
they thank you all for the friendship, love and unyielding support.

iii
 DEDICATION

This piece of venture is whole heartedly and proudly dedicated to all the
people who have believed and inspired us to do this great challenge. To the Divine
Providence, the Lord God Almighty, for His constant greatness, amazing love,
guidance, and wisdom.

Mr. EDGAR B. NACUA and Mrs. VILMA D. NACUA

Mr. MARIO B. MAG-USARA and Mrs. ROCITA L. MAG-USARA
Mr. ANASTACIO Z. FERNANADEZ and Mrs. ROSABELIA H. FERNANADEZ
Mr. ARSENIO L. BAQUILLER and Mrs. NENA S. BAQUILLER
Mr. ROBERTO S. VILLANTEZ and Mrs. JOCELYN T. VILLANTEZ

guardians , brothers and sisters, relatives, friends and love one for their unfailing
moral and financial support, and words of encouragement which have reminded us all
to never give up.

Ephraim
Hechelle
Hezel
Richel Jane
Sanny Joy

iv
 ABSTRACT

RICHEL JANE D. NACUA, HEZEL L. MAG-USARA, HECHELLE H.

FERNANDEZ, EPHRAIM S. BAQUILLER and SANNY JOY P. VILLANTEZ .
Dulop National High School , Dulop, Dumingag Zamboanga del Sur. “STUDENT’S
SATISFACTION ON THE FOOD AND SERVICES OFFERED IN THE
SCHOOL CANTEEN OF DULOP NATIONAL HIGH SCHOOL”

Mrs. RACHEL D. CORPUZ

This study was conducted to determine the students level of satisfaction on

the food and services offered in the school canteen in Dulop National High School,
Dulop, Dumingag, Zamboanga del Sur, SY 2023- 2024. It looked to the profile of
the student respondents, their possible preferred strand during Senior High School
years and the significant relationship between the food and services offered in the
school canteen.

These respondents include 60 students. The research design used was the
descriptive survey method using the questionnaire checklist. In the interpretation of
data gathered, the statistical used were frequency counts, percentage, WAM
(Weighted Average Mean)

vi
 TABLE OF CONTENTS
Page
TITLE PAGE i

APPROVAL SHEET ii

ACKNOWLEDGEMENT iii

DEDICATION iv

ABSTRACT v

TABLE OF CONTENTS vi

CHAPTER

I INTRODUCTION

Background of the Study 1

Conceptual Framework 2

Statement of the Problem 3

Significance of the Study 4

Scope and Delimitation 5

Definition of Terms 6

II REVIEW OF RELATED LITETURE AND STUDIES

Related Literature 7
Review of Related Studies 7
III RESEARCH METHODOLOGY

Research Design 8
Research Settings 8
Research Respondents 8
Research Instrument 9
Data-Gathering Procedure 9
Statistical Technique Used 9

IV PRETATION, ANALYSIS AND INTERPRETATION OF DATA

V SUMMARY, FINDINGS, CONCLUSION AND RECOMMENDATION

Summary 13
Findings 13
Conclusion 14
Recommendation 14

REFERENCES 15

REQUEST LETTER 16

QUESTIONNAIRE 17

PICTORIALS 18

CURRICULUM VITAE 19

vi
 CHAPTER I

INTRODUCTION

This chapter presens the background of the study, theoretical/conceptual

framework, statement of the problem, significance of the study, scope and
delimitation of the study and definition of terms and other variables.

Background of the Study

According to Maniquiz (2018). A school cafeteria is an important part of

the overall school experience for many students. It is a place where students can
socialize, relax, and refuel during the day. In addition to providing nourishing food,
school cafeteria are also expected to offer a clean, welcoming environment and
efficient service.

Student satisfaction with the their school canteen can widely depending on a
number of factors. Some key factors that may affect student satisfaction include the
quality and variety of food ,the cost of meals, the speed and efficiency of service, the
cleanliness of the cafeteria, and the availability of seating.

Schools that prioritize student satisfaction in their cafeterias often conduct

survey or focus groups to gather feedback from student. This information can be used
to identify areas where improvement are needed, such as adding new menu items,
improving the speed of service, or investing in upgrades to the cafeteria facilities.

Student satisfaction with the food and services offered in the canteen of
Dulop National High School is an important consideration for the school
administration. By prioritizing the needs and preferences of students, the school can
help to ensure that the cafeteria is a positive and enjoyable part of the overall school
experience (Order No. 8 of 2018
Conceptual Framework

In this section, the research indemnified and discussed the variables

related to the problem. The diagram of the paradigm is shown through the
independent variable and dependent variable. Independent variable include the service
offered by the school canteen. Dependent variable cover the student’s satisfaction.
Moderating variable include: age, sex of the respondents.

Profile of the Respondents

Figure 1: The Schematic diagram of the Study

2
Statement of the Problem

This study aimed to determine the students satisfaction on the food and
services offered in the canteen of Dulop National High School

Specifically, it sought answer to the following questions.

1. What is the profile of the respondents as to:

a. Age
b. Sex

2. What is the level of student's satisfaction on the food and services offered in Dulop
National High School in the canteen as to the following:

1.1 Food
1.2 Services

3
Significance of the Study

This study would be beneficial to the canteen personnel, students, parents,

and the school administrator.

Canteen personnel- This study would help them in improving the food and services
they need to offer for the students and the teachers in the school.

Students- The study would help them to identify the preferred foods and services that
would make the satisfied.

Parents- This study would give the knowledge about the foods and services offered to
their children while in school.

School administrator - The result of this study may give them new ideas and
motivation for change and improvement for the betterment of the school students well
- being.

Future researchers- This study would be beneficial to them as well for them to
become aware on the level to become aware on the level of satisfaction on the foods
and services offered and be their guide for the their future endeavors.

4
Scope and Delimitation

The scope of this research was focused only on the level of student's
satisfaction on the food and services offered in Dulop National High School Canteen.
This study focused only on the variety of food, nutrition, value, affordability, and the
cleanliness of the canteen.

Further, this study would delimit the individual outside the school, the
teachers and administrator, and the food from outside the school

5
Definition of Terms

Canteen: A place within a school or institution where food and drinks are sold to
students and staff.

Food: Refers to any substance that is consumed to provide nutritional support for the
body. In this context, it specially refers to the food that is sold an served in the
canteen in Dulop National High School.

Services: These are activities or benefits provided to customers or clients to meet

their needs or wants. In the context of the canteen, services may include things like
speed of services, cleanliness, friendliness of staff, payment options, and overall
customer experience.

Student Satisfaction: This refers to the level of contentment or happiness felt by

students with regards to the food and services offered in the canteen in Dulop
National High School.

6
 CHAPTER II

REVIEW OF RELATED LITERATURE

This chapter presents the related literature

Related Literature

Most people are concerned with food taken daily without regard for
practices or habits which may influence good health. It is a common observation that
when food is presented to a person his/her attention is focused on the aesthetics value
and how the food appeals to the palate, rather than on the nutritional content. This
reality calls for the need to orient people on the cause-and-effect relationship between
eating and health. One's drive for food and the way he is satisfied is important, food is
needed by man not on for energy work and play but also for maintaining body
function such as breathing, beating of the heart, digestion of food, circulation of the
blood, absorption of food, excretion of body waist and other processes. No single type
of food is capable of providing all the nutritional needs of a person. It is therefore
important that daily diet contains the correct amount of all food listed in daily guide to
good nutrition. (Velaquez, 2018)

According to Marroquin and Brandt (2018) stated that even though

services usually tend to Be “naturally intangible” which means it cannot be remove or
destroy, rather than an abject with the opposite nature, it might not be a clear feature
after all. And it is the cause of many services of facilities that can provide an output
that is compound by tangible components, such as product, equipment, physically
entity and even staff. Moreover there are facility activities composed by two stages,
and it is the interaction between the customer and the provider is being held, while the
second stage might take time to take advantage to be visible actions. In addition they
stated also that the best example for assumption in the services offered by a canteen
catering provider, because it composed of wide variety of retailing foods and drinks.
On the other hand of the studies in the country of Philippines, according to Omadto
(2018), said that each of the canteen management and facilities follows a guidelines
on their operational management set by the Department of Education through their
order, the guidelines given to them was to rationalize the operation of the
management of school canteen in the public and private academic system to ensure
that the school canteen shall help to eliminate malnutrition among their pupils.
Moreover, school canteen may operate under a variety of management structures, a
formal management agreement discussing the terms and the conditions in order to
sign by the relevant management parties such as principal, school council, or the
private contractor.

Review of Related Studies

The State Government of Victoria (2018) said that school canteen and other
school food services are critical educational resources. They are an important part of
the school environment because they feed the students and the rest of the school
community. The school canteen should reflect the school educational goals and
support and complement students learning. When eaten every day, food from the
school canteen can make up as much as a third of a students total daily intake and
have a big impact on their health and nutrition. This shows how vital the school
canteen reflect the school educational goals, so the more it is well managed, the more
its goals and values are upheld.To keep customers happy, facilities should provide a
nice place for students to eat where they can feel more at ease. The people who did
the study for Tarlac State University found that the students were happy because of
the good atmosphere, cleanliness, and taste of the food. The factor that most students
would like to be more satisfied with is the price
According to Pangilinan (2018) services are essential to satisfy your
customers. The students are sometimes exhausted by their subject teachers paperwork.
School canteen staff should serve the customers with a smile, and the staff should be
friendly so students will come back to the canteen. Maniquiz (2018) said that a
canteens management showed not only how good the food was but also howw good
the services was. It shosw that the characteristics of the staff person can satisfy the
students when it comes to service. To make sure the canteen is clean and healthy, the
school needs to know if the students are happy with the services and make that e
priority. The school canteen needs to make policy for the managers, which the staff
will then follow. The school council is responsible for the canteen and its policies, the
employment and dismissal staff, and the ordering of goods for the canteen. The rules
and guidelines have to be followed in most of the school: there must be clean washing
facilities, the canteen must have proper ventilation and lighting, and the facilities
should have a bigger space. The food containers, equipment, and utensils must
maintain their cleanliness. The rules and regulations would help make the students
comfortable and satisfied when it comes to safety standards. (DepEd Order No.13
series of 2018)

7
CHAPTER III
 RESEARCH METHOLOGY

This chapter presented the research design, research setting, respondents of

the study, sampling design, research instrument, data collection and the statistical
techniques used.

Research Design

The researchers used descriptive method in this study. This method is

appropriate since the researcher aimed to get the satisfaction of students on the food
and services offered in the canteen of Dulop National High School.

Research Settings

The research was conducted at Dulop National High School, Dulop,

Dumingag Zamboanga del Sur.

Research Respondents

Five (5) students from each section were randomly selected to complete the
sixty (60) students in Dulop National High School were considered as the respondents
of the study.
Research Instrument

A well-constructed and self developed questionnaire checklist used to get

the desired information from the students. The questionnaire has two (2) parts. First
part contains the profile of the respondents and the second part contains 10 questions
about the student’s level of satisfaction on the food and services offered in the canteen
of Dulop National High School.

Data Gathering Procedure

In gathering the data, the researcher secured an approval from the office of
the principal from them to be allowed to conduct the study in the school premises.

After, the approval, the researchers personally I formed the adviser or the
subject teacher to administer the survey checklist to the respondents. Immediately
after the conduct of the study, retrieval of the instruments was done and made a
thorough scrutiny of all items to find out whether the questions were properly
answered. Lastly, after all the data were gathered and collected, the researchers
tabulated, analyzed and presented the data in textual and tabular form.

Statistical Technique Used

That data gathered were analyzed and interpreted using the following
statistical tools:

To determine the profile of the respondents, the researchers utilized the

frequency and percentile.
 To determine the student’s level of satisfaction on the food and services
offered in the school canteen in Dulop National High School, a Weighted Arithmetic
Mean was used.

WAM= Ʃ fx1+fx2+fx3+fx4
N

Where WAM = weighted Arithmetic Mean

Ʃ = summation
f = frequency
x = weighted
n = number of respondents

9
 CHAPTER IV

PRESENTATION, ANANLYSIS AND INTERPRETATION OF DATA

This chapter includes the presentation, analysis, and interpretation of data

gathered from the respondents.

Table 1 shows the profile of the respondents as to the following :

As their age, 25 or 41.7% were between 12-15 years old, 27 or 45% were
between 16-18 years old, 6or 10% were between 19-21 years old, and only 2 or 3.3%
were 21-29 years old.

As to their gender of the respondents, 35 or 58% were females and 25 or

41.7% were males.

Table 1: Profile of the respondents

Variable Frequency Percentage
(f) (%)
Age
12-15 years old 25 41.7%
16-18 years old 27 45%
19-21 years old 6 10%
21-29 years old 2 3.3%
TOTAL 60 100%
Gender
Female 35 58.3%
Male 25 41.6%

Table II. Shows the food and services in the school canteen.
Statement VD D N S VS Total WAM Interpretation
5 4 3 2 1
1. I tasted the 5 4 29 9 13
foods available
in the canteen.
(25) (16) (87) (18) (13) 159 2.65 N
2. I find the 5 12 23 14 6
foods in the
canteen healthy
or of high (25) (48) (69) (28) (6) 176 2.93 N
nutrition value.
3. The food- 6 6 27 17 4
sized portions
satisfied me. ( 3) (24) (81) (34) (4) 173 2.88 N
4. The cost of 5 9 26 17 3
food met the
true value of (25) (36) (78) (34) ( 3) 176 2.93 N
money.
5. The food at 3 6 21 16 20
the canteen is
presented well. (15) (24) (63) ( 32) (20) 154 2.56 N
6. The canteen 2 16 19 16 9
cleanliness is
well maintained. (10) (56) (57) (32) ( 9) 164 2.73 N
7. The food in 0 15 28 8 9
the canteen are
affordable to the
student. ( 0) (60) (84) (16) ( 9) 169 2.81 N
8. The canteen 8 7 24 11 10
personnel are
friendly and
accommodating. (40) (28) (72) (22) (10) 172 2.86 N
9. The customer 2 14 23 12 9
are happy with
the variety of
food currently
available. (10) (56) (69) (24) (9) 168 2.8 N
10. The utensils, 14 9 5 18 14
tools and
equipment used
in the canteen
are clean and
available for (70) (36) (15) (36) (14) 171 2.85 N
utilization of the
customer.
Total Ʃ: 2.9 N
11
 Table 2 shows the level of satisfaction of the students on the food and
services offered in the canteen in Dulop National High School.

As shown in the table 1 which is the statement # 1 " tasted the food
available in the canteen" got the total of 2.65, the statement # 2 which is the" healthy
or of high nutrition value" got the total of 2.93, the statement # 3 which is the "food-
sized portion satisfied me" got the of 2.88, the statement # 4 which is the "cost of
food met the value of money" got the total of 2.93 and the statement # 5 which is the
"food at the canteen presented well" got the total of 2.56 and the statement # 6 which
is the "cleanliness is well maintained" got the total of 2.73, the statement # 7 which is
the "food in the canteen are affordable to the students" got the total of 2.81, the
statement # 8 which is the "personnel friendly and accommodating" got the total of
2.86, the statement # 9 which is the "variety of food currently available" got the
lowest verbal description got the total of 2.8 the last statement which is element used
in the canteen got the total of 2.85.

Therefore 2.9 is the total interpretation of the level of satisfaction of the

student on the food and services offered in the canteen of Dulop National High School
and most of the resondents answered neutral foods and services offered in the canteen
with an overall mean.

Rating Scale Weighted Continnum Visual Interpretation

5 4.20-5.00 Very Satisfied

4 3.40-4.19 Satisfied
3 2.60-3.39 Neutral
2 1.80-2.59 Dissatisfied
1 1.00-1.79 Very Dissatisfied

12
 CHAPTER V

SUMMARY, FINDINGS, CONCLUSION AND RECOMMENDATION

This chapter presents the summary , findings, conclusion and recommendation.

It determined the students on the food and services offered in the school canteen in
Dulop National High School S.Y 2023-2024. The main objective of this study is to
determine the level of students satisfaction.

Summary

This study investigated the level of student's satisfaction on the food and
services offered in the school canteen of Dulop National High School and the
respondents of our studies is 60 the research design is the researchers used the
descriptive method in this study the sampling technique is WAM the instrument is
questionnaire checklist used to get the desired information for the students and lastly
the result mostly of our respondents were 16-18 years old got the total of 27 or 45%
and most of our respondents were female got the total of 35 or 58.3%

Findings

Based on the presentation, analysis, and interpretation of data, the following

value the significance findings.

1. Mostly of the respondents were 16-18 years old.

2. Mostly of the respondents were female.
3. The respondents were satisfied on the presentation of the food in the canteen.
Conclusion

1. The food services in the canteen were somewhat healthy.

2. The students were somewhat satisfied on the services offered in the canteen

Recommendation

1. The canteen personnel should always sell the healthy food in the canteen
2. The canteen personnel should always observe the cleanliness and improved the
presentation of the food in the canteen.
3. The canteen personnel should always make their food affordable and their utensils
available.

14
 REFERENCES

American e. book and audiobook subscription service that include one million titles.
Scribd hosts 60 milion documents on its open publishing platform.. The company was
founded in 2018 by Trip Adlex, Jared Fredmain, and Tikhon Bernstam, and
headquartered in San Francisco, California. Satisfaction on the food and services
offered in Dulop National High School
https;//www.scribd.com?document/426774897/senior-high-school-level-of-
satisfaction-on-the-food…

Course Hero is an American education technology website company based in

Redwood City, California which operates an online learning platform for students to
accesss course specific study resoueces and online tutors. Subscription or content
contribution is required for students to use the platform.
https;//www.cousehero.com/file/91712825

Research gate is a European commercial social networking site for scientists and
researchers to share papers, ask and answer questions, and find collaboration of
students satisfaction on the food and services offered in the school canteen
http://www.researchgate.com/33383642
APPENDICES
 CURRICULUM VITAE

Personal Background

Name : Richel Jane D. Nacua

Date of Birth : January 14, 2005
Place of Birth : Dulop, Dumingag Zamboanga del Sur
Address : Dulop, Dumingag, Zamboanga del Sur
Age : 19
Civil Status : Single
Religion : Roman Catholic

Name of Parents
Father’s Name : Edgar B. Nacua
Mother’s Name : Vilma D. Nacua

Educational Background

Senior High Dulop National High School

Dulop, Dumingag, Zamboanga del Sur
S.Y 2022- 2023

Secondary Dulop National High School

Dulop, Dumingag, Zamboanga del Sur
S.Y 2019- 2022

Elementary Dulop Elementary School

Dulop, Dumingag, Zamboanga del
S.Y 2013-2018
 CURRICULUM VITAE

Personal Background

Name : Hechelle H. Fernandez

Date of Birth : September 16 2005
Place of Birth : Panduma Tukuran Zamboanga del Sur
Address : Dulop, Dumingag, Zamboanga del Sur
Age : 18
Civil Status : Single
Religion : BPDMC

Name of Parents
Father’s Name : Anastacio Z. Fernandez
Mother’s Name : Rosavilla H. Fernandez

Educational Background

Senior High Dulop National High School

Dulop, Dumingag Zamboanga del Sur
S.Y 2022 - 2023

Secondary Dulop National High School

Dulop, Dumingag Zamboanga del Sur
S.Y 2019 - 2022

Elementary Dulop Elementary School

Dulop, Dumingag Zamboanga del S
S.Y 2013- 2018
 CURRICULUMVITAE

Personal Background

Name : Hezel L. Mag-usara

Date of Birth : January 9, 1999
Place of Birth : Soguilon, Siayan Zamboanga del Sur
Age : 24
Civil Status : Single
Region : Roman Catholic

Name of Parent
Father’s Name : Mario B. Mag-usara
Mother’s Name : Rosita Mag-usara

Educational Background

Senior High School Dulop National High School

Dulop, Dumingag Zamboanga del Sur
S.Y 2022-2023

Secondary Dulop National High School

Dulop, Dumingag Zamboanga del Sur
S.Y 2017-2018

Elementary Mangilay 1 Elementary School

Soguilon, Siayan,Zamboanga del Norte
S.Y 2016-2027
 CURRICULU VITAE

Personal Background

Name : Ephraim S. Baquiller

Date : April 4, 2005
Place of Birth : Labanggon, Dumingag Zamboanga del Sur
Address : Labanggon, Dumingag Zamboanga del Sur
Age : 18
Civil Status : Single
Religion : Roman Catholic

Name of Parents
Father’s Name : Arsenio L. Baquiller
Mother’s Name : Nena S. Baquiller

Educational Background

Senior High Dulop National High School

Dulop, Dumingag Zamboanga del Sur
S.Y 2022 - 2023

Secondary Dulop National High School

Dulop, Dumingag Zamboanga del Sur
S.Y 2016 - 2017

Elementary Sinatalan Elementary School

Labanggon, Dumingag Zamboanga del Sur
S.Y 2012 - 2013
Personal Background

Name : Sanny Joy P. Villantes

Date of Birth : November 15, 2004
Place of Birth : Licabang, Dumiingag Zamboanga del Sur
Address : Licabang, Dumingag Zamboanga del Sur
Age : 18
Civil Status : Single
Religion : Roman Catholic

Name of Parents
Fathert’s Name : Roberto S. Villantes
Mother’s Name : Jocelyn T. Villantes

Educational Background

Senior High Dulop National High School

Dulop, Dumingag Zamboanga del Sur
S.Y 2022 - 2023

Secondary Dulop National High School

Dulop,Dumingag Zamboanga del Sur
S.Y 2019 - 2022

Elementary Licabang Elementary School

Licabang,Dumingag Zamboanga del Sur
S.Y 2019 - 2022