CURRICULUM VITAE

SHAHNAWAZ UR RAHMAN
Add:- 166 Kamangarh post sadar tesheel, Sultranpur.
Ph. No:- 7011592771,9198889014
E-mail:- shahnawazurrahman01@gmail.com

OBJECTIVE
Knowledgeable and qualified Network & Service Engineer skilled at maintaining, monitoring and configuring
enterprise communication networks. Adept at monitoring network performance, supporting network operations
and improving quality and efficiency of network infrastructure. Committed to performing high-quality work.
Offers networking skills with good knowledge of IP Data Networks, analytical and troubleshooting skills with
CCNA certification.”

TOTAL WORK EXPERIENCE (6 Years 06 Months)

• 4 Years 06 Months of Experience in GNOC Engineer SIFY Technologies Limted

• 2 Years of Experience in ITMantra TechIntellect Private Limited,Mumbai..

SIGNIFICANT HIGHLIGHTS:

• Responsible for managing and monitoring and SD-WAN infrastructure, MPLS VPN technology, troubleshooting
network equipment and servers.
• Proactively identify, analyses problems and propose short and long term solutions to restore.
• Timely escalation of the issues/incident tickets to the respective teams within SLA.
• Address and correct all service events/issues/tickets referred to the group in an effective and timely manner
by utilizing the appropriate internal and external resource.
• Coordinate testing and hardware replacement with vendors, FE.

TECHNICAL SKILLS:

• Core: Routing & Switching- Understand Inter-Networking basic.

• Core Layer, Distribution Layer, Access Layer, TCP/IP , IPv4.
• LAN configuration- Hands-on-experience on cisco scheme of: Vlan (Native, voice, extended), Trunks.
• Familiarity for: internal-external BGP in concepts, attributes, and ISP L2 Technologies.
• MPLS-Basic understanding of LDP, TDP, MPLS L2/L3 VPNs, VRF-Lite, PE-CE Monitoring.
• Experience with environment of enterprise network in:
• Applications- Telnet, HTTP, HTTPS, SSH, ARP, DNS, ICMP, TFTP, CDP, Syslog, SNMP, Hardware/Platforms:
Experience of Cisco SWITCHES (6500, 4500, 3650), ROUTERS (4300, 4400, etc.)
• Configuration/Knowledge of tools worked on- networking technologies as-

CERTIFICATION

• CISCO certification (CCNA) in Routing & Switching (CISCO ID : CSCO13656253).

WORKING EXPERIENCE
Sify Technologies Ltd. from 24 Jun 2019 as a GNOC Engineer.
Resident Engineer at NOC Engineer in Hyderabad

JOB ROLE:

• Troubleshoots network issue and provide resolution within SLA for PAN India Network of Groups Companies.
• Responsible for providing technical solutions and implementing new requirements for Managed and
Un-managed customers.
• Hands on Experience on Cisco, HP (Switches and Routers), Fortigate, and Huawei Switches.
• Having basic knowledge of SD-WAN Network device Versa Networks,Performs configuration audits.
• Working as a Network Engineer for Fiber media, Lease line, and Wireless (RF) media maintenance for PAN
India Network of Groups Companies.
• Responding to support requests and troubleshooting service problems or outages. Experience monitoring and
responding to alerts for remote infrastructure.
• Initiating and resolving incident management tickets.
• Examining physical layer and logical problems using standard methodologies.
• Utilizing tools for router access, circuit layout, automated circuit testing, and ticket management.
• Responsible for engaging support groups to and in trouble diagnosis and to fix the issues.
• Troubleshoot and Co-ordinate with service providers (BHARTI, BSNL, MTNL, HUGHES-VSAT, TATA, etc) for
Maintenance of BSO Links, Leased lines, BSO Wireless links and Fiber links.
• Co-ordinate with Field Engineers to manage and rectify faults.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Using Service Now (SNOW), Beamon, Solar winds tools for daily Network Operations
• Utilizing the escalation process to resolve customer service delivery issues.
• Driving Service MTTR, supports 24x7.

ITMantra TechIntellect Private Limited. from Aug 2017 to Jun 2019 as an Associate Engineer.
Provide customer end support for INOX Leaser Limited in Lucknow.

JOB ROLE:

• Configuration & troubleshooting of Routers & Switches at customer end.

• Troubleshoot & replace the faulty server hardware such as RAM,HDD & Power supply at customer end.
• Installation of windows, Joined with AD & install the required driver & software at customer end PC &
Laptops.
• Configuration of email client such as Outlook, Thunderbird & take the backup of email as per customer
requirement.

Academic Qualification

• Graduation in B.A from Avadh University Faizabad in 2017.

• Intermediate from S.G.I.C.B.M. Inter College Jaunpur in 2013.
• High school from H.M.H.M.I.C. Sultanpur in 2010.

DATE –
PLACE- Lucknow (Shahnawaz ur Rahman)