BSBPEF502 - Develop And Use Emotional Intelligence

#1.
Complete the following table with a brief description (up to 40 words) of the five key
components of emotional intelligence. Then, for each component give two examples of
common workplace situations in which it is useful to apply

Description Two situations in which it is useful to apply

Self-awareness Self awareness is the ability to identify your emotions and emotional triggers.
Being aware of your feelings helps you understand how others might perceive your emotions.
You might use self-awareness at work to understand how you are viewed by your coworkers,
clients or managers. For example embrace a growth mindset. Set boundaries

Self-regulation is the ability to control and adjust your emotions to create a more positive effect.
Being in control of your feelings is essential in any situation because your emotions strongly
affect other people. You might control your emotions on the job by adjusting your feelings to
keep a professional appearance in front of clients. For example remain calm under pressure and
be kind to yourself

 Motivation is the urge and desires to do something, and it relates to emotional intelligence
because your desires can promote different feelings toward something. For example, having a
desire to complete all your daily tasks successfully might be displayed as intrinsic motivation to
your employer — and a way of fulfilling your own inner needs and goals. For example helping
someone with no expectation of reward and if you are happy, you are energized to
do something that you believe will help you maintain the happy feeling. If you are
angry, you may be motivated to act aggressively against the person who made you
angry.

 Empathy is the ability to identify and understand the feelings of another person. Understanding
the feelings of others allows you to handle workplace situations more effectively. For instance,
when a coworker is showing signs of dismay, you can react with empathy to alleviate a situation
that might have become worse. for example Sensing Someone's Emotions, Imagining
yourself in Someone's Situation.

Social skills are the tools used to communicate and interact with other people. Having stronger
social skills — like effective communication and respect — allows you to listen, speak and
resolve conflicts more effectively. Social skills can be used in the workplace to develop your
career and are essential tools for leaders. For example recognizing if someone is sad, and
asking if they're ok. Expressing yourself with your friends in a different way than with
your parents. Understanding your thoughts and feelings, and being able to relate to
others.
#2.

Briefly describe how emotionally effective people help an organisation attain its business
objectives. Your response should be no longer than 100 words.

Emotionally intelligent leaders are more effective at their jobs. This is due to their ability to
quickly recognize their employee’s strengths and limitations. Such leader should mentor their
staff by holding seminars and training sessions. Finally, leaders with strong communication
skills can easily influence their staff in a helpful way, improving their management skills. It has
the potential to urge employees to support them during the decision making process. Employers
with emotional intelligence can utilize their talents and communication abilities to create a more
welcoming and friendly work environment, which will enable them to earn skilled employees and
enhance output. A leader should have self-awareness. Using this strategy, they will be able to
be aware of their personal emotions and control them so that they would not transfer them to
those around them. Having self-regulation assists in the regulation of an individual’s emotions.
Leaders who have a good handle on their emotions are less likely to attack others.

#3.
Discuss any five strategies of emotional intelligence?

1. Pay more attention to your emotions on a daily basis. It’s hard to become more
self-aware if you’re simply not cognizant of the emotions that you’re
experiencing on a daily basis. Do you know how to identify feelings when they
arise? Do you know your emotional triggers? Paying more attention simply means
becoming more sensitive to your emotions when they arise by identifying them
and understanding why they are present.
2. Be mindful of your vocabulary. Focus on becoming a stronger communicator in
the workplace. Emotionally intelligent people tend to use more specific words that
can help communicate deficiencies, and then they immediately work to address
them. Had a bad meeting with your boss? What made it so bad, and what can you
do to fix it next time? When you can pinpoint what’s going on, you have a higher
likelihood of addressing the problem, instead of just stewing on it.
3. . Practice empathy. The idea of empathy is often confused with sympathy.
Unlike sympathy, empathy is the ability to understand and share the feelings of
another. Stated differently, empathy is feeling with someone, while sympathy is
feeling for someone. We can establish a deeper connection with anyone by being
thoughtful about how we engage them, using our emotional dexterity. People
know genuine empathy when they feel it–there’s no faking it. So, dig deep.
4. Exercise self-regulation. It’s so easy to be uninhibited in our behavior,
especially when it’s become a habit–quite a different proposition to purposely
regulate it. However, when the goal is to increase your EQ, self-examination
combined with self-regulation, is important. Instead of submitting to your usual
practices and procedures, why not chart a new course, informed by focused
behavior that serves a higher purpose?
 5. Sharpen your social skills We are inherently social creatures. To say that the
purpose of human interaction is to connect is an understatement. If we can’t really
avoid being around others, wouldn’t it also follow that we should make the most
of each and every interaction? Practice listening, holding meaningful, engaging
conversations, collaborating, negotiating–and even executing common courtesies,
whenever possible. You may think of these things as common-sense activities, but
experience teaches that common sense is hardly common.

#4.
Identify five ways in which a leader can develop their own emotional intelligence.

1. Be more self-aware:- Being aware of your emotions and emotional responses to

those around you can greatly improve your emotional intelligence. Knowing
when you're feeling anxious or angry can help you process and communicate
those feelings in a way that promotes healthy results. To improve your
awareness, consider tracking any time you feel a strong emotion and taking
notes about what caused your feeling.
2. Recognize how others feel: - Emotional intelligence may start with self-
reflection, but it's also important to gauge how others perceive your behavior
and communication. Knowing how to adjust your own message based on how
you're received is an important part of being emotionally intelligent. If you're
unsure, you can always ask others how they feel to show that you prioritize
their reactions.
3. Practice active listening: - People communicate via both verbal and nonverbal
communication, so it's important to listen and watch for potentially positive
and negative reactions. Taking the time to listen to others also indicates a level
of respect that can form the foundation for healthy relationships. To show that
you're actively listening, try asking questions, nodding along or repeating
back important points to show that you've understood them.
4. Stay positive: - Emotionally intelligent people understand the power of a
positive word, an encouraging email and a kind gesture. When you're able to
also stay positive in a stressful situation, you can help others around you
remain calm. This attitude can also encourage further problem-solving and
teamwork. While negative emotions can be normal, consider developing
strategies to minimize their effects and look for solutions.
5. Be open-minded:- Emotionally intelligent people are often easy to approach
because they're good listeners and able to consider and understand other
perspectives. They're also open to learning new things and embracing new
ideas. Even if you're unsure of a new idea or concept, try to consider what it
may look like to implement it into daily work.

#5.
List and any five strategies for communicating with a diverse workforce that has different
ways of expressing emotions.
 1. Increasing cultural awareness:- The primary step in successfully communicating with
others who are distinctive from you is to get their cultural standards and desires.
2. Implement New Employee Training Programs:-Early introduction of diversity and equality
training can help to orient new employees and familiarise them with some of the
fundamental processes in effective communication. This helps to avoid many of the
hazards that come with misunderstandings and poor communication.
3. Communication should be slower:-Speak slowly, paraphrase frequently and ask whether
the team understands completely while interacting with cross-cultural teams.
4. Maintain a Simple Approach:-Simple and straightforward communication is the goal of
business communication. There’s nothing wrong with establishing personal ties at work
but adding humour or personal ideas to business communications can accidently
mislead or irritate some members of diverse group.
5. Use clear language. When you are communicating with a culturally diverse audience,
keep your language clear, concise, and straightforward. Avoid jargon, slang terms,
euphemisms, and colloquial expressions. For example, you could say, “That sales report
was fantastic!” Instead of, “That sales report was a slam dunk!

#6.
Identify five actions a leader can take to develop emotional intelligence in the members
of their team.

1. Team-building exercises. Team building exercises are a really fun way to develop
emotional intelligence within your team members.
2. Encourage feedback.
3. Reward initiative.
4. Foster accountability.
5. Develop interpersonal understanding.
6. Choose the right leader.

#7.
Explain the seven-factor model of emotional intelligence to develop emotional
intelligence in others. 80 - 100 words.

Emotional intelligence (EI) involves a set of skills relevant to how effectively we perceive,
understand, reason with, and manage our own and others’ feelings (Palmer, Gignac,
Ekermans, & Stough, 2008). Over the last couple of de-cades, several psychometric inventories
have been devel-oped to measure EI (Stough, Saklofske, & Parker, 2009). In this paper, the
factorial validity and internal consistency reliability associated with a 70-item workplace-
relevant EI inventory, namely, the Genos Emotional Intelligence In-ventory (Genos EI), was
evaluated via confirmatory factor analysis (CFA) based on self-report and rater-report data.

#8.

Identify two ways in which emotional intelligence can help a business in each of the
following areas:
 a. Employee recruitment and retention:

Have a positive attitude

Hiring for Emotional Intelligence

Developing EI in Employees

Effectively manage your stress

b. Teamwork and collaboration

Creating a shared sense of empathy
Ensuring that team members understand each other and their problems
c. Sales gains
Discover what drives you
Find your rhythm

#9.
List and briefly describe (in no more than 20 words) any five key competencies of
emotional intelligence in the context of building workplace relationships according to
Daniel Goleman.

Emotional intelligence or EI is the ability to understand and manage your own

emotions, and those of the people around you. According to Daniel Goleman, an
American psychologist who helped to popularize emotional intelligence, there
are five key elements to it:
1. Self-awareness
If you're self-aware, you always know how you feel, and you know how
your emotions and your actions can affect the people around you. Being
self-aware when you're in a leadership position also means having a clear
picture of your strengths and weaknesses, and it means behaving with
humility.
2.Self –regulation
Leaders who regulate themselves effectively rarely verbally attack others, make
rushed or emotional decisions, stereotype people, or compromise their values.
Self-regulation is all about staying in control.

This element of emotional intelligence, according to Goleman, also covers a

leader's flexibility and commitment to personal accountability

3. Motivation

Self-motivated leaders work consistently toward their goals, and they have
extremely high standards for the quality of their work.
4. Empathy

For leaders, having empathy is critical to managing a successful team or

organization. Leaders with empathy have the ability to put themselves in
someone else's situation. They help develop the people on their team, challenge
others who are acting unfairly, give constructive feedback, and listen to those
who need it.

If you want to earn the respect and loyalty of your team, then show them you
care by being empathic.

5. Social skills

Leaders who do well in the social skills element of emotional intelligence are
great communicators. They're just as open to hearing bad news as good news,
and they're experts at getting their team to support them and be excited about a
new mission or project.

Leaders who have good social skills are also good at managing change and
resolving conflicts diplomatically. They're rarely satisfied with leaving things as
they are, but they don't sit back and make everyone else do the work: they set an
example with their own behavior.