JEZALYN MALLET

Greensburg, 15601
123@gmail.com
1(702)123-4567

OBJECTIVE STATEMENT
Seeking a holistic health and wellness position to utilize personal experience and Bachelor's degree in
Health and Wellness for developing comprehensive health programs. With a passion for holistic health
practices and a diverse skill set covering nutrition, fitness, and mental well-being, dedicated to fostering
well-being and constructing impactful, client-centered wellness initiatives

EDUCATION
Bachelor of Science in Health and Wellness July 2024
Purdue University Global
GPA 4.0
Honors Society
Minor in Nutrition

Early High School Honors Diploma June 2015

Palo Verde High School

RELEVANT COURSEWORK
 Health and Wellness Programming - Design and Administration
 Human Anatomy and Physiology I
 Current Trends in Exercise and Fitness - Aging Well Across the Life Span
 Sports Nutrition
 Models for Health and Wellness

EXPERIENCE
Allegheny Health Network - Pittsburgh, PA, US
Pre-Services Coordinator December 2021 - Present
 Verify insurance eligibility and benefits for 100% of patients before medical services
 Create 50% patient treatment cost estimates before services being provided
 Communicate with 85% of patients, explaining complex procedures and cost analyses simply
 Address 100% patient questions and concerns regarding treatment costs and procedures
 Suggest problem-solving solutions for 100% of patients with account issues
 Examine patient records and insurance explanation of benefits in order to educate 100% of
patients with questions about the overall benefits of procedures performed

Opteo Health Inc - Las Vegas, NV, US

Patient Relations Manager/Medical Biller June 2017 - July 2021
 Started as an entry-level medical biller and advanced to department Manager
 Developed 100% of the SOPs for the collection process of unpaid medical bills
 Initiated medical collections processes designed to collect past due balances more than 30
days, decreasing overdue bills by 50%
 Led customer service training for 100% of all staff and interns
 Managed 100% of the medical billing department and oversaw all patient accounts
 Managed 75% of group projects and delegated tasks to the proper candidates
 Maintained high customer service standards to address patient inquiries and ensure 100%
account accuracy
 Cultivated relationships with a minimum of 75% of all clients, attorneys, and insurance
representatives
  Conducted 75% of the vetting, interviewing, and onboarding of new employees and interns

SKILLS
Teamwork
SOP Training and Development
Project Initiation
Customer Service
Efficient Communication
HIPAA Compliance
Organized
Microsoft Word Proficient
Microsoft Excel Proficient
Microsoft PowerPoint Proficient
Microsoft Teams Proficient
Medical Terminology
Data Entry
Patient Scheduling
Clinical Documentation
Electronic Medical Records
Medical Billing and Coding
Maintaining Confidentiality
Telephone Etiquette
Medical Terminology Proficiency
Multitasking Capabilities

CERTIFICATION
Certified Nutritionist

REFERENCES
Provided Upon Request